"my room is okay and in the lower stories."
The valet and staff in the front desk are very friendly. They helped me park my car temporarily before the entrance. They showed me where the Central Parking is very patiently. It took 1 minute to get my keys.Genuine Hotels.com guest review
"Best value in NYC"
The service was exceptional. Having free breakfast and evening appetizers at a hotel in NYC is remarkable in and of itself. Close to Time Square and Broadway without being too close. Next door to one of the best NYC roof top night clubs. The room was extremely comfortable and had everything necessary for a business to family stay. Haven't been that […] happy with a hotel in NYC in years. Read moreGenuine Hotels.com guest review
"My favorite hotel of all time"
This is my third stay with Staybridge Suites Times Square. Not a luxury hotel, and is always crowded. The rooms are relatively compact in size, but I still find this hotel to be one of the best in the town because of its perfect location (Port Authority is just one block away) and cleanliness. The breakfast has always been perfect. They also offer free […] Wifi that works well. I would definitely come back. Read moreGenuine Hotels.com guest review
"Weekend Trip to NYC"
I decided to make a little weekend trip back to New York City after visiting for the first time in April. I just wanted to see a couple of shows and relax. Also I wanted something relatively close to Times Square just in case I wanted to do a little shopping. I felt like I accomplished everything that I set out to on this trip, and my hotel helped me […] do so. Read moreGenuine Expedia guest review
"Everything you need"
This place is great!! Right down the street from Times Square, breakfast in the morning was phenomenal all for free thanks again, can't wait to come back and stay. No complaints whatsoever, awesome!! Thanks again.Genuine Hotels.com guest review
Loved it! Jamie, the porter, was friendly and very helpful! Our room was clean but on the small side for 4 people. Rooms were quiet which is a plus in busy NYC! Breakfast was good. Elevators were very slow.Genuine Hotels.com guest review
we enjoyed the comfort and cleanliness of the hotel. people were so helpful and friendly.... we especially liked the breakfast and happy hour. very nice!!!!!Genuine Expedia guest review
Hotel was very convenient to Times Square at a great price. Hotel was clean and food was very good. The elevator was very slow because there are only 3 elevators for 32 floors. Other then that all was very good. I would stay there again.Genuine Expedia guest review
"Good hotel, but better choices at same price level"
We tried this hotel at the beginning of our vacation and then returned to the Hampton Inn one street over. This hotel does cone with a kitchen and fridge, which depending on your type of trip could make the difference for you. Outside of that, this hotel's rooms were smaller, the breakfast area was more chaotic and frustrating and the view was worse, […] plus we tended to wait for the elevators longer. However, you can rest assured that the staff was great and the facilities were still as nice. But if available, there is at least one hotel within the same block that I would choose over this one due to the above reasons... Read moreGenuine Expedia guest review
"Great hotel near Times Square, Hells Kitchen"
The staff was excellent and hard working. Breakfast was decent. Hotel bar is pricey.Genuine Expedia guest review
"Top notch facilities & staff"
The ONLY downside is that although it is closer to 9th Ave most of the cabs we took wanted to drop us at 8th & 40th. It's just a block away but just a bit annoying (more of a statement on lazy cab drivers really). We had a double room that was very large, clean & contemporary. All the staff I interacted with were very professional & friendly. We will […] definitely stay here again. Read moreGenuine Hotels.com guest review
"great location next to port authority"
Rooms are clean. No ice machine since freezer in room so be prepared to wait for an icy drink. Service a little slow. Impressive complimentary breakfast.Genuine Hotels.com guest review
"Nice hotel in midtown Manhattan"
The hotel, a slim glasstower with small but pleasant lobby is close to the bus terminal with subway access in all directions. The good location offers walks to Time Square, Bryant Park, Empire State Building and Rockefeller Plaza. The staff was very friendly and helpful. We arrived early in the morning, and of course we couldn't get access to our room […] at that time. So we decided to do a midtown walk, and there we got after less hours the promised call that our room is already available. The hotel offers free internet access, and so we could order tickets for the ferry to the statue of liberty. The hard copy of the ticket was printed by a friendly stuff-member in the lobby. The room, equipped with a kitchenette was very convenient in seize, cleanliness and furnishing. Also the bathroom was clean and well equipped. Our stay in NY was in the summer. The hotel was filled with guests from the different continents, making the 3 elevators very busy around breakfast time. It is to recommend to use the offered shuttle to the airport instead of taxi due to the fix price. We had a great time, and we really enjoyed the stay in the hotel. Read moreGenuine Expedia guest review
"Better than expected"
For not being a five star hotel we were not expecting that the hotel was going to the as good as it was. From the check in to the check out we had no issues and the staff was friendly and helpful. We missed our checkout and were not charged any late fees or anything. The room is really cute with all the new appliances and the cleanliness of it. We loved […] it, my only complain would be that the pillows were a little to firm so most of the time i found sleeping out them. We would definitely come back and recommend this place to friends. Read moreGenuine Expedia guest review
Greeted at the door and went above and beyond to make sure we were comfortable. Thanks again. Miranda at the desk was great as was the man working with her the night we needed help with our wine.Genuine Expedia guest review
Although we arrived early in the morning due to a delayed flight, the check in staff member was very pleasant and welcoming. It was lovely to jump into a very comfortable bed for a good rest. Unfortunately we were on a floor that had a few families on it and the continual slamming of room doors was a little annoying to say the least. The air conditioning […] in the room was very efficient but way too noisy. They provide a breakfast buffet, but we found it very busy and a little unorganised. It was hard to find somewhere to sit and the tables were very low, making it difficult to eat properly with a knife and fork. Apart from that, it is a clean,friendly and quite comfortable place to stay. Read moreGenuine Expedia guest review
"convenient location based on excursions planned"
We liked everything about our stay, except that if we'd booked directly through StayBridge (probably costing more) we would have qualified for points. We found the hotel clean, the service at check-in and during the free breakfast buffet excellent.Genuine Expedia guest review
"Great hotel, Perfect location!"
Just returned from a 3 day stay visiting the city. Wonderful hotel, very clean, great complimentary daily breakfast and nice service overall. Jaime at the front desk and the other ladies working there are always willing to assist in any way possible. Awesome staff!! We got a great room on the 20th floor overlooking the Bus Terminal parking deck not […] a big deal, just another building in the city and adjacent high rises around Times Square. It was a really nice spacious view instead of looking into someone else's bedroom window. Truly a little gem in the middle of Manhattan. Can't wait to come back, will definitely stay again! Read moreGenuine Expedia guest review
great location! great service and the room was just what we needed!!Genuine Expedia guest review
I'll start with really the only bad thing i have to say. The elevators take super long, but luckily my room was on the 6th floor so i just took the steps up and down. I have heard people complain about the noise but i didn't have a problem because i had the AC on 24/7 because i like it cold. Location is awesome and the full kitchen saved me money because […] i bought food and cook a few meals. My stay was 3 days and it was very comfortable. The rooms are big for the price and area. The cost at the time i booked was $220 a night which isnt bad at all compared to the quality and location. Read moreGenuine Hotels.com guest review
"Nice hotel bad location"
The room was nice the water pressure not good we were on the 32nd floor. The buffet wasn't very good the workout room is in the basement where all the housekeeping workers are. Pretty scary if you are alone because workers(men) come in to get a drink while you are there without anyone else. All the laundry carts are right outside the elevators. The […] "business center" is 4 iPads on a wall in a hallway that was a joke. But if you are not going to be in hotel for those things it's fine! Read moreGenuine Expedia guest review
"Week on the town"
Excellent, clean hotel. Great location close to transportation and all attractions. The breakfast is a great way to start your day with various types of foods from traditional eggs and sausage to healthy options like fruit and oatmeal. The kitchen is a great way to prepare food for the kids and save a little money to do more activities.Genuine Expedia guest review
"Nice hotel. A few blocks from Times Square."
The hotel was amazing. They had great customer service and great happy hour from Tuesday to Thursday. And great breakfast.Genuine Expedia guest review
"definitely a great deal"
This is a lovely hotel. Great location. Only minus was refrigerator made noises interfering with sleep. Finally turned it off. Staff was very friendly. I will surely stay there again. Recommend it as a great deal.Genuine Hotels.com guest review
"Honestly the rooms were absolutely comfortable."
The staff for the most part were very professional except for the person who checked us in. Her name was Bianca and it took her an hour and a half to check us in. The rest of the staff were absolutely professional and warm. This is a woman who did not represent the level of quality given by the rest of the staff. She was out of place in a world where […] everyone else had high standards of customer service. Read moreGenuine Expedia guest review
Very nice stay, room clean, excellent breakfast -only one bad thing- there's no enough tables. overall excellent hotel.Genuine Expedia guest review
"Great location at Times Square"
Arrived early so Sunny--a cheerful and helpful staff member--stored our luggage. Returned at 4 pm. Assigned room on 13th floor. Not superstitious, but recommend a room on higher floor (32 floors total). Pros: Very comfortable beds in this standard, 2 double-bed room w kitchenette. Clean room. Excellent breakfast buffet--lots of fresh fruit, hot scrambled […] eggs, sausage. Excellent staff kept fresh coffee readily available, and continuously refilled the food serving trays. Even provided "to-go" containers for those who preferred to prepare their food and eat elsewhere or later. Lots of sitting room in breakfast area. Opened up bar area for additional seating. Available during day in the lounge, cold ice water with sliced oranges and apples, hot coffee, hot water for tea. Lots of hot water, good water pressure, fast draining in the shower. Hotel will reserve car/driver to the airport ($50 to La Guardia) and we were family of 4. Cons: View of rooftop parking garage from the 13th floor. Request room on higher level (32 floors altogether) Small bathroom with very tight shower. I am short @ 5 ft/120 lb and found the shower very constricting. Read moreGenuine Expedia guest review
My husband and I were pleasantly surprised by the convenience of location to theater, quality of hotel and hospitality offered at the Staybridge Hotel. From check-in to check-out, our comfort was ensured. Both breakfast and "Happy" hours were a pleasant surprise and delight; plenty of everything...food, dessert and beverage. Cleanliness of hotel was […] excellent. We definitely would book at the Staybridge should we return to the area. Read moreGenuine Expedia guest review
"Best place I've ever stayed!"
We got there before check in and they stored our bags for us while we waited in the lounge. We then enjoyed a two hour complimentary social which included soda, beer and wine plus appetizers. The suite we had was clean and spacious, including a stovetop, microwave, dishes, and a full size fridge and freezer. There were only 10 rooms on our floor so […] it wasn't loud or people running up and down the hallway. The complimentary breakfast is fabulous. Everyday was a mixture eggs, meat, potatoes, cereals, breads, juices, and milk. We never left there hungry. Our concierge Katherine was phenomenal! She was there to help us with everything we possibly needed and more. One evening we walked in and she smiled and said she was waiting for us to get back so she could hear about our day! We also chatted with the manager Chris, he was also top notch. We told him we were there celebrating birthdays and after we talked a bit, he gave us a box of chocolates and said happy birthday. Upon checking out, the concierge got us a car to the airport. I would recommend this place to everyone, and if I'm in NYC again, I will definitely stay there again! Read moreGenuine Expedia guest review
Nice enough hotel. 4 hotels on this street, adjacent to the very large/high Bus Authority Building. I had requested a high/quiet room as I knew by the noise outside throughout the day that night time would be noisy. However I was allocated a room on the 9th floor which was overlooking the wall of the bus terminal, I could not even see the sky. I complained […] to the management and received 50$ off for the 2 nights I stayed there, which was fair enough. Think they need to re write their web details re the location/nosie/rough street with homeless people lying on the ground. Read moreGenuine Expedia guest review
"Small room, bad neighborhood, nice free breakfast"
My husband and I went to NY to celebrate our anniversary. When I see "suite" I expect to have at least a little more space than a typical room. Not the case here at all. While the full kitchen is nice (if we'd had kids with us, could have been used), what I was hoping for was a little room to move around, and you won't find that here in a standard king-bed […] room. It wasn't a suite at all, if you consider a suite to have more than one room. The bathroom isn't small but usable... but the closet was tiny and there were only 2 drawers for both of us to unpack into. The staff was nice if a bit overwhelmed at times. Unlike some other reviews I read, no one ever asked us if we were celebrating, and nothing special was ever done for us. The complimentary breakfast was great for my husband who likes a lot of food to start the day. The evening social also provided a nice snack-time (only offered 4 nights/week). My biggest issue was the street location. While it's walking distance from Times Square, in order to walk there you must pass some x-rated stores, strip clubs, and every morning the parole office has a line of parolees waiting to check in. There were also many people sleeping on the street. If I had been alone or with my kids, I might have tried to switch to a hotel in a different location. There are too many hotel options in the area that don't make you feel unsafe on the street right outside the hotel, so I can't recommend this hotel or say I'd stay there again Read moreGenuine Expedia guest review
Great breakfast, very nice kitchen facilities including a stove top and full refrigerator/freezer. The view and noise from the port authority parking garage across the street was the only downside.Genuine Hotels.com guest review
We chose this hotel based on all the positive reviews and the reviews were correct. The facility, staff, rates and amenities were phenomenal. If you're looking for a top notch hotel without paying ridiculous prices then this place is for you. Stay here and you will not be disappointed.Genuine Hotels.com guest review
"Serves the purpose"
We stayed with our two children. We were okay with two double beds size room as we didn't have an intention to be in the room a lot. Its midtown west side so there is variability in the neighborhood - my 10 year old learned what a gentlemen's club is and that toys listed there doesn't mean she should go in! But nothing feels dangerous as some reviewers […] intimated. Really easy to get to things. Subway on the corner. Time's Square a 5 minute walk. Included breakfast is as much as you want to eat and decent amount of choices. Front desk staff/housekeeping/bell staff all very helpful. Everything is clean although not fancy. Just what we needed for family vacation. Read moreGenuine Hotels.com guest review
"Strung along on check in time"
I had requested early check in when I reserved the room at Staybridge Suites Times Square and was told that guaranteed check in was at 4pm but that they would try to accommodate me. So I arrived at 11am and I was told that my room was not ready, but that they would put my room on an expedited clean list. No problem, I went and got something to eat. […] I arrived back at around 1pm, and the room was still not ready, but I was told that it would be cleaned soon. Make a long story short, I finally got into my room a little after 3:30. Yes this is before the "guaranteed check-in" but more than 4 hours after I was told that they would put my room on the priority list for cleaning. Read moreGenuine Hotels.com guest review
"The room was overpriced for size!"
very dissappointed in the use of the word "suite". The room was nothing like the picture shown in the advertisement! Room was very small and cramped! Was expecting a sitting area separated from the "bedroom"Genuine Expedia guest review
Overall, this was a good hotel. We stayed for our honeymoon and I was very disappointed by the room itself-the online pics make it seem bigger. But, the bed was comfy and it was clean! The location is convenient although you do have to walk by a parole office! The common areas were very nicely decorated and the front desk was helpful.Genuine Hotels.com guest review
"Location, location, location"
Front desk was VERY helpful getting us transportation to airport. Breakfast was also very good and room was adequate---the shower was about the same size as the ones on cruise ships though---small. Otherwise everything was great.Genuine Hotels.com guest review
"Great Place for a New York vacation"
Loved having the kitchen; it saved us money several times during our stay allowing us to make our own meals. Other than that the rooms are kind of small but I'm sure that's the way it is in NYC. Rooms are clean and breakfast was great.Genuine Hotels.com guest review
"Nice room, amenities. Helpful staff. Easy access."
I got in very late, but just in time to grab a drink from the bar. (Very small bar area, but nice people there.) The hotel room was beautiful. Nicely appointed. Kitchenette w/icemaker, fully stocked dishes, pots and pans, etc. Great work area. Only thing was the USB port didn't charge my phone all that well. Partial view of Empire State building was […] kind of nice. It's right across from Port Authority bus station and subway stop, which can be good or bad. Not a fancy street, but convenient location. My room was between 2 elevators and I didn't hear a thing. I'd definitely stay there again. Read moreGenuine Hotels.com guest review
From the minute we entered the hotel we were treated as royalty. The staff was friendly and made efforts to give everyone individualized attention. We were very pleased with the service and appreciated the "free" laundry area. That area was exceptionally clean as well, which is not common in hotels of this size.Genuine Expedia guest review
would highly recommend it for the priceGenuine Hotels.com guest review
We liked that the hotel was near the subway and time square. It wasn't on a super busy street which was a plus. The street it was on was so so but felt safe walking since there is always people walking around. We would stay there again. Stay on a lower level so you can walk down to lobby you will be happy you didGenuine Expedia guest review
"surprise graduation trip for my daughter..2014"
WAS a wonderful room with a great view. They decorated the room for us when we arrived it was very nice big sign and many others wonderful treats as well as boxes of chocolates. They really took a special effort for my daughter who is a special needs young woman. They sent a car to the airport and he was right there at baggage claim to help us and again […] when we left. the breakfast each morning was always yummy a free buffet of many different kinds of foods to go also. then from 5 to 7 at night mon to thurs only a free dinner and beer and wine. Read moreGenuine Expedia guest review
Would not stay again. Buffet breakfast is a cheap food variety and white carbsGenuine Expedia guest review
"Mediocre hotel a half a block from skid row"
Hotel is right across the street from the bus station. Given the cost the rooms are small even by NY standards.Genuine Expedia guest review
The only issue was a leaking air conditioner but the equipment looked new so I don't believe it was the hotels issue. Staff was very helpful! Excellent breakfast buffet also, just not adequate seating for it.Genuine Expedia guest review
"Close walking distance to Javitz Convention Center"
Other than limiting your booking experience with trying to reserve a double bed suite...Staybridge gets you financially when switching from a king to a double. Watch Out! The "suites" are very small and their bathrooms even smaller! Their shower was a joke. Our bathroom had mold on the door strip and it wouldn't drain. I was feet deep in water every […] time. Mentioned it to the housekeeper, but they did nothing. BUT...the caveat...Their complimentary breakfast was absolutely delicious and worth it. If you don't mind paying $475 a night and mold showers...stay here. Read moreGenuine Expedia guest review
"Convenient location and comfortable"
Good quality for the price, less expensive than most other hotels of similar quality in the area. Included breakfast was good, provided that you know that there is additional seating across the lobby.Genuine Hotels.com guest review
"Fantastic experience once again:)"
Love the full breakfast and manager's reception during the week! We met some great people. Staff was fantastic and location is perfect. Second time we have stayed here and we will definitely stay again...no complaints!Genuine Expedia guest review
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