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1 room, 2 adults
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Hotel Jan, Krakow

3.5 stars
ul. Grodzka 11Stare Miasto, KrakowLesser Poland31-006Poland, ‏‎800-491-6126
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Excellent4.4 / 5
Cleanliness
Clean
Service
Fantastic service
Comfort
Rather comfortable
Bar and Beverages
Standard bar
335See all 335 Hotels.com reviews
From 223 reviewsTripAdvisor Traveller Rating

Hotel Jan, Krakow

Hotel Info: ‎866-539-8117‎

from $66
  • Apartment, 1 Bedroom
  • Apartment, 1 Bedroom
  • Single Room
  • Apartment, 1 Bedroom (for Single Use)
  • Family Room
  • Classic Double Room
  • Classic Double Room Single Use
  • Deluxe Double Room Single Use
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is Noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

Other information

  • Smoke-free property

Also known as

  • Hotel Jan
  • Hotel Jan Krakow
  • Jan Hotel
  • Jan Krakow

Policies

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: PLN 1.60 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of PLN 40.00 for adults and PLN 40.00 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 180 per person (roundtrip)

Airport shuttle for children between the ages of 0 and 17 costs PLN 100.00 (roundtrip)

In the hotel

Food and drink
  • Free breakfast
  • Buffet breakfast (surcharge)
  • Bar/lounge
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Coffee Eleven - Onsite bar.

Hotel Jan, Krakow’s small print

Also known as

  • Hotel Jan
  • Hotel Jan Krakow
  • Jan Hotel
  • Jan Krakow

Policies

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: PLN 1.60 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of PLN 40.00 for adults and PLN 40.00 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 180 per person (roundtrip)

Airport shuttle for children between the ages of 0 and 17 costs PLN 100.00 (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 335 reviews

Hotel Jan, Krakow
Excellent4.0 / 5
Small hotel, and rooms small, remodeled and very nice hotel. I will go back.
4 night business trip
Hotel Jan, Krakow
Poor1.0 / 5
Amateur Customer Service Ruined my stay
Hotel is in a great location but has poor customer service. If you bring in a guest after 22:00 it is not allowed. The hotel locks their main entrance and reception will stop your guest from visiting and charge extra money (around $35). Makes you feel uncomfortable. I dealt with a certain receptionist, Patrycja who clearly wasn't trained by the hotel to deal with customers. She didn't allow me to bring my guest in because it was after 22:00. She told me after my guest had been embarrassed and never wanted to return that I just had to pay extra to bring my guest in because the hotel assumes the guest will stay over if it's after 22:00. I asked her why she didn't tell me that in the first place and she said it was because she thought my guest was only staying there for a brief moment (like it was any of her business). It makes no sense at all that she didn't allow my guest thinking my guest would not stay overnight, or at least inform me to pay $35 assuming the guest was staying overnight. This hotel needs to quit invading the privacy of their customers and making them feel uncomfortable. After this I wanted to check out as I felt treated poorly but the hotel would not let me check out because I had already paid via hotels.com. Once you pay they think it's okay to provide lousy service because you can't cancel per their policy. Good thing we can warn others through feedback like this. Watch out!
3 night trip
Hotel Jan, Krakow
Excellent4.0 / 5
great location - small beds.
Great hotel in a great location. Steps from the square. Only complaint is that the rooms are big, but the beds are small.
3 night family trip
Hotel Jan, Krakow
Outstanding5.0 / 5
Hotel Jan...the place to stay!
Loved staying at Hotel Jan. Front desk staff was excellent! Room was very clean, spacious for Europe, and comfortable bed. Location was perfect - just off the main square in Old Town. We had high 80s to 90 degree weather so the air conditioning was a great asset to our stay. We highly recommend Hotel Jan.
3 night romance trip
Hotel Jan, Krakow
Outstanding5.0 / 5
Perfect hotel in Krakow
Outstanding in all categories! We (self, wife, another couple) were very pleased!
2 night romance trip

See all reviews

Hotel Jan, Krakow

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