All hotels in Madrid, Spain
1 room, 2 adults
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Plaza Santa Cruz 3MadridMadrid28012Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 137 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Vibe
    Poor vibe
  • Amenities
    Bad amenities
  • Breakfast
    Bad breakfast
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3.0 / 5Good
A good hotel for those with a limited budget. The room were ok, the location was great.
Genuine Expedia guest review
Other trip Jul 18, 2015
HK
US
4.0 / 5Excellent
Perfect location for walking almost anywhere you want to see in Madrid. The staff are very friendly and helpful. Not a luxury hotel but perfect for what we needed for a wonderful vacation. Will definitely recommend it to our friends.
Genuine Hotels.com guest review
8 night romance trip May 20, 2015
haya
US
5.0 / 5Outstanding
"Great"
Great value attantive staff. The place is fantastic
Genuine Hotels.com guest review
5 night family trip Jun 12, 2015
John p
US
4.0 / 5Excellent
"Inexpensive great location in Madrid"
This was a great place and in a location that was close to the majority of sites. Being right behind the Plaza Mayor was perfect! Great price for Madrid.
Genuine Hotels.com guest review
4 night romance trip Jun 4, 2015
A Traveler
US
3.0 / 5Good
"Nice location. Walking distance to many facilities"
HOSTAL <> hotel. I booked this mistakenly since the filter I put only limited to hotels but this came in the list. My mistake for not double checking. Access to the hotel was difficult. Small stairs only, corridor lights were off (should be sensor driven but seemed not to work). Helpful staff though.
Genuine Expedia guest review
Other trip Feb 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding staff, amazing location!"
I was a bit hesitant about the hostel experience but this completely changed my mind. The accommodations were very clean and comfy but simple. The genuinely over the top best aspects about this place were the desk staff and the location. I cannot say enough about the friendly, helpful, and informed staff. The two gentlemen that we encountered were nothing less than spectacular hosts; always looking to help and eager to see how your stay was going. The room was spartan but immaculate. The other huge plus... step outside and you are just a few paces from both Plaza Mayor and Puerta Del Sol. I stayed in 2 other great hotels on this trip but have to say this really surprised me and I would absolutely return if I was in Madrid again.
Genuine Expedia guest review
Other trip Jan 4, 2015
Sean
US
4.0 / 5Excellent
"Perfect overnight stay"
Excellent customer service and very clean and comfortable room.
Genuine Hotels.com guest review
1 night trip Sep 16, 2014
A Traveler
US
4.0 / 5Excellent
We just needed a place to stay close to the bus station to catch the bus early to go to the airport, the hotel was perfect for that. Clean and very central
Genuine Hotels.com guest review
1 night trip Aug 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
Nothing fancy but right next to the Plaza Mayor and a short walk (less than 5 min) to Puerta del Sol. Surrounded by restaurants and cafes. Good price. Would stay here again.
Genuine Hotels.com guest review
2 night family trip Jun 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to beautiful Plaza Mayor"
The location is excellent. There are Cathedrals, shops, restaurants, parks, Plazas, etc. nearby. The room is small, but adequate with balcony and private bath.
Genuine Hotels.com guest review
1 night family trip Apr 10, 2014
Deni
US
3.0 / 5Good
"Just around the corner from Plaza Mayor!"
Location was prime. Service from gentleman from Ecuador was exceptional from the rest. He spoke English, very helpful, and apologetic when I inquired about a door or window slamming all nite and into the early morning hours (ended up being the wind). I had a private room with bathroom. Bathroom was tight, even for a short gal like me (5'2"). Oh, and don't be alarmed by the homeless around that area. It seems a popular area for them. For the most part, not too bad for my first time experience at a hostel.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
WearyFeatTiredii
US
5.0 / 5Outstanding
"Great Value"
A few steps from the Plaza Mayor--great location. Not a luxury hotel, but friendly, clean, well-maintained, and fantastic location for an excellent price. I would happily stay here again my next time in Madrid.
Genuine Hotels.com guest review
1 night trip Mar 30, 2014
Giana
US
4.0 / 5Excellent
Room a little small,but you don't spend a lot of time in your room, however well cleaned each day with fresh towels. Staff very friendly and helpful if needed for anything. Unbeatable hotel location,right in the middle of Madrid,with loads of local Restaurants and Tapas bars within a very short stroll away. Metro at Sol ideal to get around the city and to the main station to places outside such as Toledo.Would we stay here again?YES.
Genuine Venere guest review
Other trip Feb 22, 2014
A Traveler
US
3.0 / 5Good
my room was a little bit tired (a missing shelf in the bathroom) but clean. Excellent position for hotel: very close to Plaza Mayor and Clse to Sol Metro
Genuine Venere guest review
Other trip Sep 7, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Great location - perfect spot"
The hotel is basic but there is free wifi, you can't beat the location as just around the corner from Plaza Mayor. The staff were lovely, couldn't do enough for you. I would stay again, just don't expect luxury, but given I was in Madrid to sight see and not spend time in the hotel it suited me perfectly
Genuine Hotels.com guest review
1 night trip with friends Mar 20, 2016
Miss V
GB
4.0 / 5Excellent
"The reception service was amazing"
Everyone at reception and especially Antonio were super amazing and kind to show where attractions are and the workings of the metro. They all remember who you are. Also greets you when you enter or leave the lobby area. The hotel was always warm, clean and tidy. The room is basic. Yet The area was convienent to the plaza mayor. Please note there are stairs up to the reception and to your room. No elevator. Because the hotel is near the square it may be a bit noisy at night.
Genuine Hotels.com guest review
4 night trip with friends Dec 23, 2015
A Traveler
CA
4.0 / 5Excellent
Very friendly and helpful staff. Excellent value hospital.
Genuine Hotels.com guest review
5 night trip Nov 12, 2015
Catherine
GB
4.0 / 5Excellent
3 night stay in the heart of Madrid. Steps away from the Plaza Mayor! The front desk staff were extremely friendly and helpful. Very pleased to share information about the City, and very helpful in any way you'd hope for. I emailed a day in advance enquiring about the nearby parking and received a prompt and helpful response. Highly recommended for a central location on the cheap. Rooms have small but useful en suites and plenty of room to relax.
Genuine Hotels.com guest review
3 night romance trip Oct 13, 2015
A Traveler
GB
3.0 / 5Good
"good value for you money. central place."
little hostal/ in a central place in Madrid (pl. Mayor!!) clean rooms but very basic.
Genuine Hotels.com guest review
2 night trip with friends Oct 14, 2015
Dorit
IL
2.0 / 5Fair
"Average experience at Le Perla Astarunia"
Great location, clumsy room, no AC but table fan!!!
Genuine Hotels.com guest review
1 night trip Jul 24, 2015
indrajit
IN
5.0 / 5Outstanding
"Excellent location in Madrid"
I had a wonderful stay at hotel la perla Asturiana. True, the hotel does not have an elevator but the staff generously helped me out with my luggage. Moreover, they also very kindly resolved a situation related to the access to the air conditionning during a heatwave. I did walk around a bit to find the place the first time but it is so close to Plaza Mayor and Puerta del Sol that I could very easily find my way back afterward. The room was rather small (something that I do not really mind) but clean and comfortable. I strongly recommend this hotel to discover Madrid and enjoy a comfortable stay, a good night sleep as well as friendly and welcoming staff.
Genuine Hotels.com guest review
4 night trip Jul 13, 2015
Chantal
CA
4.0 / 5Excellent
Fantastic location. Easy walking distance to everything. Hotel staff were super helpful. Nights were a bit noisy with other guests coming and going. Air conditioning was a fan. Worked for my sight seeing purposes.
Genuine Expedia guest review
Other trip Jun 20, 2015
A Traveler
CA
5.0 / 5Outstanding
"Amazing,helful staff, cozy room for great value!"
I used this hotel for my 3 days' trip to Madrid and I was quite stressed arriving as I was a girl traveling alone. However the lovely receptionist reassured me immediately and -before I even asked- he provided me with a city map. He gave me all the tips and the times to get in the biggest museums for free. Thanks to him I visited every museum for free and felt so secure and happy! I paid an incredibly low price for my stay and I was surprised to see a lovely cozy warm room with all necessary facilities including hair dryer, bath gel, and cleaning service/ fresh toiletries changed daily. It's a budget hotel, therefore no luxuries in the menu but it's got all a person needs to get a good rest and explore the city. The hotel is right in the centre of the square, perfect for safety if you travel alone. There are plenty of coffee shops, restaurants, ham shops and churrerias right right next to the hotel, so I didn't mind at all not having breakfast provided at the hotel. All the souvenir shops are right there too so no need to travel for shopping! The receptionists are the most friendly, amazing and reassuring people I've ever met. Overall great stay and I highly recommend this hotel. Will be back with friends and boyfriend!
Genuine Expedia guest review
Other trip Jun 1, 2015
Christina
GB
5.0 / 5Outstanding
"La Perla "Awesome""
Fantastic place, 50m from plaza mayor and 200m from Sol Station. Upon arrival the guy on reception was very welcoming, helped our party understand what to see and how to get there. Great service would highly recommend.
Genuine Hotels.com guest review
2 night trip with friends Jan 16, 2015
Lewis
GB
3.0 / 5Good
"Pleasantly surprising option in heart of Madrid"
A quiet, clean, modest yet purpose-oriented accommodation option. All my needs were met and at a reasonable price. Service was courteous and I was very satisfied with my stay. Note, as a consideration, that there are many stairs (hotel is located in a historic building).
Genuine Hotels.com guest review
3 night trip Dec 31, 2014
Bronson
CA
4.0 / 5Excellent
"One nights stop in central Madrid"
This is an amazing location, very close to many spectacular locations in central Madrid. The staff were very helpful and chearful. I would stay here again if spending a short stop in Madrid
Genuine Hotels.com guest review
1 night trip Nov 15, 2014
Danny
IE
5.0 / 5Outstanding
"Great location"
We loved our stay at the Perla. The room was very spacioius and quiet, the water was piping hot, and it was very clean. We gave the maid laundry to do and it came back fresh and ironed and very clean and we only had to pay 10 or 20 euros. There was a blow dryer in the bathroom, plenty of fresh towels and toilet paper and there was a tv on the wall so we could watch the World Cup soccer, which was going on during our stay. The staff spoke good English and were extremely friendly and welcoming. The hotel was right in the center of town with fascinating shops nearby, such as a pastry shop that sold pastries from all over Spain, a woman's book store, an art shop, and a cheese specialty shop, as well as all kinds of attractions within minutes. We would love to stay there again. Also, the AC could be set to an exact temperature and it was nice and cool and refreshing in the room!! And all this for only 250 euros for 6 days What a deal!!!
Genuine Hotels.com guest review
6 night trip Jul 4, 2014
Mary Iyer
IE
2.0 / 5Fair
"Terrible Hotel Service"
Really bad wifi, receptionist has a very sarcastic, disgusting attitude, they lock the door at night but don't provide you with a key so be prepared to wait an hour knocking.. on a more positive note the room was rather comfortable, shame about the horrible quality of service!
Genuine Hotels.com guest review
3 night trip with friends Mar 7, 2014
VeryDisappointed
GB
5.0 / 5Outstanding
"for the price AMAZING, very helpful service"
fabulous location could not have picked better - service was really friendly - lovely little hostel for the price so much better than a holiday inn.
Genuine Hotels.com guest review
2 night trip Feb 22, 2014
shelly
GB

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
フロントの人達がとても親切でした。
Genuine Hotels.com guest review
7 night trip Apr 5, 2016
Hajime
JP
4.0 / 5Excellent
"La perle estretuna"
Matka kaveriporukalla, upealla paikalla oleva hostelli
Genuine Hotels.com guest review
3 night trip with friends Mar 4, 2016
ari
FI
1.0 / 5Poor
"Nula limpieza... Por lo menos en la habitación 336"
Me dieron la habitación 336... Si os la dan, por favor, no cogerla... La habitación olía a WC que apestaba y la calefacción goteaba hasta hacer un charco... El servicio daba largas a todo y tardaron casi medio día en reparar el radiador de la calefacción... La peor estancia que he tenido en Madrid con mucha diferencia... Según hablé con algún cliente de esa planta, tampoco estaban muy satisfechos con la limpieza... La única ventaja del hostal sería la situación, al lado de la Plaza Mayor; pero la relación calidad-precio del local no compensa esa mínima ventaja... Huid de este establecimiento como de la peste... Un saludo...
Genuine Hotels.com guest review
2 night trip Mar 3, 2016
Jose Maria
ES
5.0 / 5Outstanding
"Godt hotel og rart personale."
Et fint hotel midt i Madrid - Plaza Mayor ligger bogstaveligt talt lige rundt om hjørnet. Der serveres ikke mad på hotellet, men med så mange spisesteder lige uden for døren, er det også lidt ligegyldigt. Kan ikke anbefales gangbesværede, da der ikke er elevator i bygningen. Personalet var enormt hjælpsomme og venlige.
Genuine Hotels.com guest review
4 night trip with friends Feb 13, 2016
Birgitte
DK
1.0 / 5Poor
"Hostal simples"
Quarto muito simples, roupa de cama com aparência de suja (usada), banheiro apertado e com escadas para acender aos quartos (da recepção até qualquer quarto! Há somente um acesso para deficientes na entrar até a recepção). Não vale o preço que cobra, há melhores opções se conseguir reservar com antecedência. No verão, a habitação que fique não tinha ar condicionado, deve ser muito quente.
Genuine Hotels.com guest review
2 night trip Feb 5, 2016
A Traveler
BR
4.0 / 5Excellent
"Localização e Conforto"
Passei quatro dias hospedado neste hotel. Localização muito boa, de fácil acesso ao transporte público. Recomendo.
Genuine Hotels.com guest review
4 night trip Jan 25, 2016
A Traveler
BR
5.0 / 5Outstanding
"¡Cómo en casa de abuela!"
Nada más entrar por la puerta me vino la nostalgia "¡La casa de abuela Josefa!" Su portón de entrada, su empinada escalera de mármol, su sala de estar (enclavada en los años 70)... ¡Todo! ¡Todo! ¡Todo! como en casa de abuela. Hostal familiar, situado en el mismo centro de Madrid. Cerca de todo lo turístico que ofrece la capital; museos, teatros, parques... y lo mejor, comodidad y amabilidad. Camas muy confortables que te hacen caer en un profundo sueño. Personal muy agradable y atento. Muchísimo más amable que las señoritas de turismo que te encuentras nada más llegar a la Estación de Atocha. (Germán a nuestra consulta nos hizo un recorrido turístico muy completo, la señorita de la estación simplemente "estáis aquí") A destacar: - Musical El Rey León a menos de 5 minutos. - La Plaza Mayor a la vuelta de la esquina (nunca mejor dicho). - Taxis en la misma puerta, parada de bus y boca de metro bajando la calle. - Mucha seguridad por la zona (Policía Nacional, municipal, secreta, cámaras). En resumen: - Si lo que buscas son habitaciones lujosas con minibar, personal pelota en busca de propinas y tonterías que solo sirven para incrementar el precio de tu estancia, sigue buscando. - Si lo que buscas es un lugar para descansar y pasar la noche tranquilo, donde se pueda DORMIR cómodamente y disfrutar de los encantos que te ofrece Madrid ¡RESERVA YA!
Genuine Hotels.com guest review
3 night family trip Jan 21, 2016
Pedro
ES
4.0 / 5Excellent
"visite de Madrid"
Week-end à Madrid de 3 jours pour visite de la ville. Hotel idéalement situé, 50 mètres plaza Mayor et 3 minutes de la puerta del sol. Difficile de trouver mieux et à ce prix. Personnel sympathique et serviable. Par contre chambre très petite et phonétiquement mal isolée.
Genuine Hotels.com guest review
3 night romance trip Jan 14, 2016
josé
FR
3.0 / 5Good
"위치는 좋으나"
호텔이 많이 낡아서 좀 어두침침한 분위기이나 청결하고 도심지라 이동이 편리하다
Genuine Hotels.com guest review
2 night trip Jan 8, 2016
junyoung
KR
5.0 / 5Outstanding
"consigliato"
albergo ha i suoi anni ,camere piccole ma molto comodo in pieno centro tutto raggiungibile a piedi ,mai preso bus o metro ,pulizia delle camere tutti i giorni e personale veramente gentile ,il massimo x non spendere molto se dovessi qui tornerei volentieri
Genuine Venere guest review
4 night trip Dec 26, 2015
rinaldo
IT
4.0 / 5Excellent
"Atención personal perfecta"
Lo mejor del hotel fue la atención recibida por los empleados ya que fue excelente
Genuine Venere guest review
2 night trip with friends Nov 18, 2015
santiago
ES
5.0 / 5Outstanding
"Tutto perfetto!!"
Ho soggiornato a la perla asturiana con due amici.. La posizione in pieno centro è perfetta per fare qualsiasi cosa; in particolare per noi, che eravamo in vacanza per divertirci, era ottima la vicinanza con tutti i locali della movida che distano a neanche 5 minuti a piedi. Il personale è stato molto cordiale e disponibile a qualsiasi ora. Penso che se dovessimo tornare a madrid in futuro, torneremo sicuramente in questo hotel!
Genuine Hotels.com guest review
7 night trip with friends Nov 11, 2015
Not Provided
IT
4.0 / 5Excellent
"Excelente atención, bien ubicado, limpio"
EXCELENTE ATENCION
Genuine Hotels.com guest review
1 night family trip Oct 20, 2015
DIRIMO
VE
4.0 / 5Excellent
A recommander pour un séjour entre amis car certes quartier tres animé et à proximité de tous les commerces, Metro etc. Excellent accueil que je retiendrais surtout
Genuine Hotels.com guest review
2 night trip with friends Oct 23, 2015
A Traveler
FR
3.0 / 5Good
"locale centralissimo"
il soggiorno in questo hostel è stato positivo anche se il locale è vecchio e le stanze sono troppo piccole e non c'è l'ascensore, purtuttavia la sua centralità rende positivo il giudizio
Genuine Venere guest review
7 night trip with friends Oct 14, 2015
Giuseppe
IT
4.0 / 5Excellent
"Eccellent service"
Excellente aide pr recuperer nos bagages
Genuine Hotels.com guest review
2 night romance trip Sep 10, 2015
Pierre
CA
4.0 / 5Excellent
"Buona rapporto qualitá prezzo"
Un hotel in ottima posizione, vicinissimo a plaza Mayor, nel pieno centro di Madrid. Ho dormito in una stanza con balconcino che dava su piazza della Cruz, é una piazza tranquilla e non troppo rumorosa. La stanza era piccola, cosí come il bagno, peró piuttosto confortevole, c'è l'aria condizionata e la TV, solo in spagnolo. Non c'è l'ascensore per raggiungere l'hotel (al primo piano) né la stanza, al secondo. Il personale é gentile e la pulizia buona.
Genuine Hotels.com guest review
6 night trip Aug 31, 2015
Marco
IT
4.0 / 5Excellent
"Excelente local e atendimento"
Eu adorei este pequeno hostel..a localizaçao excelente ao lado da plaza mayor, bem perto do metro porta del so e muitas outras atraçoes. O atendimento e a gentileza sao impecaveis. Te explicsm tudo sobre os pontos da cidade quando voce chega. É tudo simples, mas muito limpo. Tem varios cafes logo abaixo onde pode-se tomar cafe da manhã e apesar de nao ter elevador o atendente (qur fica 24h) subiu com a minha mala. Ah..quarto e local super silencioso apesar de estar em.pleno centro de madri. Em resumo, para quem nao tem luxo vale muito a pena.
Genuine Hotels.com guest review
3 night trip Aug 31, 2015
ANGELITA
BR
4.0 / 5Excellent
"cherry room"
it was great to have housing in the middle of the central Madrid
Genuine Hotels.com guest review
1 night trip with friends Aug 29, 2015
A Traveler
TR
4.0 / 5Excellent
1.住宿區域鄰近鬧區卻不會太吵鬧,離許多景點都很近很方便 2.飯店房間隔音比較差一點 3.飯店的櫃台人員很親切人也不錯
Genuine Hotels.com guest review
2 night trip Aug 18, 2015
chiayu
TW
4.0 / 5Excellent
"Hostal Céntrico"
Buen Hostal para dormir, muy céntrico
Genuine Venere guest review
1 night family trip Aug 29, 2015
Marco
ES
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