All hotels in Madrid, Spain
1 room, 2 adults
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Calle Arenal, 15, Madrid, Madrid, 28013, Spain, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 143 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Mid June 2015"
The hotel Francisco I is in a great area close to everything and a truly nice place to stay. However during our stay there was construction going on behind the hotel and although the construction noise ended around 6, it made it difficult to rest. I don't believe the construction was associated with the hotel, but it might be wise to check on the situation if you need to rest during the ddaytime. The air conditioning was also questionable.
Genuine Venere guest review
2 night romance trip Jun 15, 2015
A Traveler
US
4.0 / 5Excellent
"Happy w all at Francisco I"
We were happy with all services at Francisco I
Genuine Hotels.com guest review
4 night family trip Jun 9, 2015
pedro
US
5.0 / 5Outstanding
"Review"
We have stayed at the hotel before. This time the breakfast menu had greatly improved. We had a very nice suite on the fifth floor. The management was helpful. The location is very good. There are steps as you enter the hotel but the staff will help with luggage. Furniture in the lobby could use some refreshing. If in Madrid, we will likely stay there again.
Genuine Hotels.com guest review
2 night romance trip May 19, 2015
A Traveler
US
4.0 / 5Excellent
"good hotel near all downtown attractions,shopping"
Nice clean room with tiled full bath.easy check in,helpful staff.
Genuine Expedia guest review
Other trip Apr 17, 2015
ray
US
4.0 / 5Excellent
"Heart of Madrid; Great Staff, Upgrades in Process"
There is a lot of construction going on in the hotel. This meant that the highest and lowest floors required you to climb/descend a flight of stairs. Staff always seemed to be on hand if you needed assistance. Our room was lovely and enormous - we were also the first guests to use it. Breakfast was a cold/hot buffet with plenty of choices and included vegetarian and fresh fruit options. Only real negative was the clear glass divider between bathroom and bedroom. My grand-daughter found it awkward not to have more privacy. The location was to die for! You could comfortably walk to almost anywhere in Central Madrid, but if you needed a Metro it was less than 5 min away. The place is surrounded with awesome restaurants and touristy shopping.
Genuine Expedia guest review
Other trip Apr 13, 2015
Jane
US
5.0 / 5Outstanding
"Great location!"
It is a very nice hotel, all rooms are being remodeled, very confortable and modern but the best thing is the location. It is really close to the main subway stations (Opera and Sol), about 200mts from Plaza del Sol which is the center of everything. Totally recomended!!
Genuine Expedia guest review
Other trip Jan 13, 2015
Maria
US
5.0 / 5Outstanding
"Great service!"
The hotel is in a great location, walking distance to the palace and La Puerta del Sol, The service was excellent, when you get to the door there are a few steps to go up and immediately the the staff runs down to carry the luggage. The room was very pretty and the bathroom a good size. The bathroom walls and doors are clear so be aware. The breakfast was good and the service impressive!! will stay here again if we go back to Madrid. Be aware of the taxi drivers from the airport which tell you the street is in a pedestrian zone and leave you at the Puerta del Sol. Eventhough is a pedestrian zone there are streets close to it were they can drop you off. We got fooled by a taxi driver and had to walk more than 100 meters. Overall a great place to stay!
Genuine Hotels.com guest review
3 night trip Sep 23, 2014
Beba
US
5.0 / 5Outstanding
"A treasure. Stunning."
Although the hotel entrance is a steep stairway from the taxi, the grounds and staff were top notch. I am looking forward to returning soon. The hotel is part of the Wall of Toledo.
Genuine Expedia guest review
Other trip Sep 26, 2014
Sandi
US
5.0 / 5Outstanding
"Perfect location at a Great price"
Hotel Francisco 1 is a prefect location . It's in the center of action, restaurants, shopping & fast food. It's a block to The Royal Palace and few blocks to Gran Via. The breakfast is good and the servers are so nice one is Filipina and she is wonderful. I highly recommend. I know the good hotels coz I travel 3x a year. If I visit Madrid I will stay here again. But not use their taxi coz I will just use the metro or taxi around the corner which is way cheaper.
Genuine Hotels.com guest review
4 night trip Aug 20, 2014
Frank V
US
5.0 / 5Outstanding
"Awesome all the way around!!"
This hotel is in an awesome location. We had a fantastic stay. I would highly recommend this hotel. We will definitely be back. Thank you to the staff for making our stay enjoyable. Breakfast was great too!!
Genuine Expedia guest review
Other trip Aug 24, 2014
Mohamed
US
5.0 / 5Outstanding
"excelent hotel"
Great location, excelent customer service and good price in general. Was a great option.
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel in a great location!"
This hotel was perfect for our family of 4. We had a 2 bedroom room. Great location and free breakfast! I'm extremely pIcky when it comes to hotels. Highly recommend!
Genuine Expedia guest review
Other trip Jul 2, 2014
janet
US
5.0 / 5Outstanding
"Great location, modern and comfortable"
We enjoyed our stay. The hotel is on walking distance from the Royal Palace on a pedestrian only street filled with shops, restaurants, coffee shops, etc.In spite of it, our room was very quiet. We also liked that the Metro station was within a block distance. The staff was very cordial and helpful.
Genuine Hotels.com guest review
2 night trip Jun 20, 2014
Luisa H
US
5.0 / 5Outstanding
"A Great Surprise!"
This hotel is in it's last stages of being completely rennovated and is a great surprise right off of a very central location in Madrid! The location is great and the rooms are modern, spacious, and clean! We had a double room which had a king size (it's actually 2 smaller beds put together) and a seperate area with a queen size bed, 2 couples or a complete family could have stayed there, and the price was great (60 Euro/nt)! The staff is very friendly and helpful! Our stay included breakfast which had a very wide variety of coffees, milks, juices, ham, turkey, cheese, all sorts of toasts (including the typical Spanish toasted baguette with olive oil and tomato), croissants, pasteries, scrambled eggs, sausage, bacon, and yogurt! Everything was fantastic! Would deffinately return and reccommend to anyone!
Genuine Expedia guest review
Other trip Jun 25, 2014
Stehanie
US
5.0 / 5Outstanding
"Perfect Hotel In Madrid Hot Spot!"
We booked this hotel based on the low price and central location. We were very happy to find a nice clean hotel when we arrived! For the price we paid we were very satisfied. The hotel is also located on a very busy street with a lot of restaurants and shops right outside of your doorstep. The metro is only a block away and you will have no problems getting to all of the Madrid tourist attractions. I would highly suggest this hotel to anyone looking for an affordable hotel option in Madrid.
Genuine Expedia guest review
Other trip Jun 24, 2014
Edgar
US
5.0 / 5Outstanding
"Great little find in the heart of Madrid"
Great location. Half block from Puerta del Sol and a short walk to Plaza Mayor and the palace. Room was a bit dated but very very clean. Hotel staff was friendly. They offered a very nice breakfast at the hotel for 5 Euros which was better than anything we could find nearby. Would definitely recommend.
Genuine Hotels.com guest review
2 night family trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
"Spain vacation with friends"
we stayed for 3 nights in this hotel. it is very centrally located and well appointed. comfortable beds , pleasant and helpful staff The only problem is , you have to climb up few stairs to get up to lobby and then another 6-7 steps to get to a level to reach elevator .. the breakfast buffet is served on the top floor but the elevator stops at one floor below, so you have to essentially climb up one level . .. for someone with very bad knees, it is quite and ordeal ,
Genuine Expedia guest review
Other trip Jun 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location"
This hotel is perfect as it provides a great location, comfortable rooms, breakfast and attentive staff. I went with my 16 year old daughter and we walked or took the metro which is nearby the hotel. I highly recommend this hotel. The price is right also.
Genuine Expedia guest review
Other trip Apr 9, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent hotel. Not far from Plaza del Sol
Genuine Venere guest review
Other trip Jan 23, 2014
A Traveler
US
4.0 / 5Excellent
The room was really good, clean with everything that we´ve expected! The bathroom was not very spacious, but it was very fresh and clean. The rooms also have live colors, which is very important considering the space and facilities.
Genuine Venere guest review
Other trip Aug 1, 2013
A Traveler
US
4.0 / 5Excellent
Excellent location.Rooms very clean and nicely decorated. Unfortunately hotel is very close to night club so were woken every night a few times by the noise from revellers. Our room was to the front but our friends had an inside room and did not hear the noise.Breakfast was fine. Staff were lovely especially the reception staff.
Genuine Venere guest review
Other trip Jun 2, 2013
A Traveler
US
4.0 / 5Excellent
Hotel very centrally & conviently located. Everything withing short walking distance - many,many eating places,pharmacy,metro,bus stops & the great busy Puerto de Sol, where everything is happening. Greatly recommend hotel. Situated in the middle of a pedestrian area.
Genuine Venere guest review
Other trip May 24, 2013
A Traveler
US
5.0 / 5Outstanding
Absolutely unbelievable that this hotel owns only 2 stars. It's way way better than that classification, rooms of a 4* and breakfast of a 3* and the best thing is that only their rates are really compatible with a 2* hotel!!
Genuine Venere guest review
Other trip Feb 19, 2013
A Traveler
US
4.0 / 5Excellent
Annoying that the safe in the room required 1Euro coin each time to close that was not refunded. The TV remote controller needed 5 Euro refundable security deposit but only Spanish channels. Breakfast bar was very basic. Location great.Very good bedding and bathroom.
Genuine Venere guest review
Other trip Feb 17, 2013
A Traveler
US
4.0 / 5Excellent
The hotel is perfect for a weekend get away or just to visit Madrid. Well situated, you can (almost) do everything by feet. The room is spacious and clean. The only drawback is the sounds of the doors when closing, you hear your neighbor's door opening and closing, annoying but quite managable. The breakfast was good, nothing fantasy but perfect to start a good day in Madrid. I would advise it !
Genuine Venere guest review
Other trip Nov 19, 2012
A Traveler
US
5.0 / 5Outstanding
It was easy to take the metro from the airport to a stop near the hotel. The location is perfect, right in the middle of a pedestrian street. Room was on the street and new windows cut down on noise. Walls were thin but not a problem. Clean bright room with great shower. Could have done without the breakfast.
Genuine Venere guest review
Other trip Nov 16, 2012
A Traveler
US
5.0 / 5Outstanding
Fantastic hotel right in the centre of Madrid. Doesn't look like much from outside but inside is absolutely beautiful. A real gem! The staff are also very helpful and the breakfast (which is included in the very low price) was exceptional.
Genuine Venere guest review
Other trip Nov 2, 2012
A Traveler
US
5.0 / 5Outstanding
very good hotel
Genuine Venere guest review
Other trip Oct 22, 2012
A Traveler
US
2.0 / 5Fair
Very good position but very noisy at night even if our room was at the 5th floor. Beds weren't still made before 3:00 p.m. and we had to ask for clean towels. Complete absence of public areas. Staff not very friendly.
Genuine Venere guest review
Other trip Sep 27, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
Renovations undergo. Can be quite noisy during the day on some rooms. Not good for napping.
Genuine Hotels.com guest review
1 night trip Jul 6, 2015
A Traveler
CA
5.0 / 5Outstanding
"Almost perfect"
Everything about this hotel is perfect. I would insist on the fact that is is EXTREMELY central, being close to Puerta del Sol, Mercado San Miguel, two subway stops, etc. The only issue we had was with Wifi, which didn't work at all on our last day. When I enquired about it, I was told "it worked perfectly well for everyone else".... Regardless, I would absolutely stay there again. And most likely will!
Genuine Hotels.com guest review
3 night romance trip May 30, 2015
Christian
CA
5.0 / 5Outstanding
"Easter Break"
Ideal position on Calle Arenal 5 minutes from Opera Metro or 20 minutes walk from Paza de la Cibles ( on yellow airbus ) on pedestrian street. Friendly staff glass of juice on arrival, case taken up to room. Rooms newly renovated and large, mini bar but no coffee making facilities. Hot and cold buffet breakfast.
Genuine Hotels.com guest review
5 night romance trip Apr 7, 2015
Ian
GB
1.0 / 5Poor
"Cell Block room 217"
We arrived as a family on the 4 April 2015 . Have been there about five years ago when I stayed in the old part . Very traditional as part of the front entrance reception . On paying 178 euros for a night stay we were taken to cell block 217 which was newly built , it looked nice and Morden contemporary feel to this room . No natural light coming through and when using shutters on exterior you were locked and blocked . After being in the room with-in five minties we noticed the room was very hot . Inspecting air conditioning unit it was in but blowing in hot air . On calling reception they told us it's set to 24c and does not have a cooling . What a load of rubbish . As it was only a night we decided to stay and we had the worst sleep ever . Felt we could not breath we had to leave the entrance door open to allow air in . Aewful xperaince and never again . Think they would have a better living conditions at. Broadmoore prison .
Genuine Expedia guest review
Other trip Apr 6, 2015
well travelled
GB
4.0 / 5Excellent
"Perfect location for exploring Madrid"
As rated a two star I had prepared myself for the worst - and was very pleasantly surprised. The Hotel is undergoing renovations (almost finished) and we were given a newly refurbished room, which was fantastic. The location is absolutely perfect for the weekend visitor - a two minute walk from either the Opera or Sol metro stations - and perfect for walking to all the major sites in the city.
Genuine Expedia guest review
Other trip Mar 6, 2015
Sam
GB
5.0 / 5Outstanding
"Clean, modern, perfect"
Excellent location, lovely modern hotel. Very good value. Highly recommend
Genuine Hotels.com guest review
3 night trip with friends Feb 27, 2015
Emma
IE
4.0 / 5Excellent
"Hidden Gem"
If you want to stay close to many of the attractions and trouble free public transport while in Madrid then this is for you. just returned from 60 day backpacking of europe and the stay here was the best Hotel experience all-round. Don't let the two star rating pass this choice over, the rooms are newly built and on parr with most four star or better and the breakfast that is included was the best of any of our lodging stays in six major cities. This was our best money spent, the staff have to be proud of the job they did in making us comfortable and diricting us in seeing the best in this Great city,
Genuine Hotels.com guest review
1 night romance trip Oct 16, 2014
Bonnie
IE
5.0 / 5Outstanding
"Great hotel, centrally located"
This hotel is a great little find, on a very central street in Madrid. Really easy transport links to the Metro, easy to discover the city. It has obviously been nicely refurbished recently so it was a much better standard than you would expect from a 2* hotel!
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
GB
1.0 / 5Poor
"Currency rip off scam"
We stayed one night. We found the check in a bit officious. We checked in at the same time as another person. They gave him our credit card form to sign. The management then gave us an A4 form to sign which stated the hotel payment was Euro 100.. We were then passed an unsigned A4 form and a credit card payment form stapled together. Before we had time to draw breath our cases were picked up and we were being taken to our room. When we got home we realised the hotel had converted the credit card payment to sterling without our approval. As we have Halifax Clarity Card (we do not pay currency loading or commission) we have lost out financially, not by much but it is the principle of the thing. This tactic is a legal scam to the advantage of the service provider and is not the sort of thing that a hotel with a supposedly good reputation should engage in. There is building work going on at the hotel.
Genuine Expedia guest review
Other trip Sep 21, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great place to stay in old Madrid"
Great room overlooking pedestrian walkway. Convenient for exploring by foot, but close to subway and about a 20 minute walk to the airport express bus. Will need earplugs for the pedestrian traffic at night. Great breakfast
Genuine Hotels.com guest review
2 night trip Sep 11, 2014
John B
CA
5.0 / 5Outstanding
"Lovely hotel, great location"
We had what looked like a recently refurbished room, it was spacious and light, with a small balcony over looking a busy street. There were plenty of shops / restaurants / bars within walking distance. We also walked to the main galleries in Madrid - approx a 30 minute walk, but the metro station was only a minute away if you don't like waking in the heat.
Genuine Hotels.com guest review
1 night romance trip Sep 1, 2014
A Traveler
GB
3.0 / 5Good
"Great location. Don't expect sleep."
Hotel is centrally located and perfect access to attractions. Bathrooms are decent and beds solid. The noise from the plaza is ridiculous. Shame about that. Breakie was plentiful and fresh.
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
Jenn
CA
4.0 / 5Excellent
"Central location"
I am very happy with my stay. This hotel is at central location of Madrid. The free breakfast is very good. Staff at hotel are helpful. The only downsize is no laundry service inside.
Genuine Hotels.com guest review
3 night trip Jul 14, 2014
Guoqiang Wen
CA
4.0 / 5Excellent
"Hotel sited right where the action is!"
Efficient welcoming staff. Pleasing decor throughout hotel. Excellent breakfasts. Hotel well situated for shops, restaurants, bars, metro. Only drawback was street noise at night so would recommend earplugs or get out & join in! We were able to leave our luggage for the afternoon which was great.
Genuine Expedia guest review
Other trip Jul 3, 2014
Stu
GB
4.0 / 5Excellent
"Great Location and Comfy Hotel"
The hotel is very well located - 5 min walk to all sights and there are 2 metro stations in the vicinity. The breakfast was very basic but then again at the price for which the room was given along with its location, that wasn't really much of a concern, The walls are a bit thin, we could hear muffled voices from the next room but then again this was at around 12 at night and that is the time for staying outdoors. Overall, for the price paid and its location, very satisfied!
Genuine Hotels.com guest review
4 night family trip Jun 21, 2014
NVM
IN
4.0 / 5Excellent
"Greatl location, but service could be improved"
Great central location in Sol, which is very touristy and can be noisy, but it is the heart of the city, and near to Metro so convenient to get around Madrid. Clean and modern room, and breakfast was good. However, when asked for restaurant recommendations or basic information like how to get to the airport, the service staff was not particularly helpful nor friendly, and that kind of spoilt what could have been a great hotel experience.
Genuine Hotels.com guest review
2 night trip Jun 15, 2014
Jolyn
SG
5.0 / 5Outstanding
"Very comfortable hotel, right in the centre."
A real find. The staff were fantastic, excellent choice for breakfast, very quiet as on a pedestrianised street. The best hotel I have stayed in Madrid.
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Luxurious room and good value"
Hotel Francisco was in a great location. From our bedroom balcony we could see the roof tops of many of the old buildings and we watched a special procession taking place in the main street, in which people were dressed in special traditional costumes. Our room was in the part of the hotel that had been recently refurbished and it was lovely and modern. The breakfast was very nice (pastries, cheeses, hams, eggs etc) and served in the older part of the hotel. The people at reception were friendly and helpful. I would return to this hotel if we were returning to Madrid.
Genuine Hotels.com guest review
2 night family trip May 18, 2014
Kelly
AU
4.0 / 5Excellent
"Very happening location"
Great experience, close to many metros and all the happening activities.
Genuine Expedia guest review
Other trip Apr 20, 2014
sumaira
CA
4.0 / 5Excellent
"Madrid central hotel"
Visited the hotel for 2 nights in April with my young daughter. Staff very helpful and pleasant, facilities for price range excellent. Hotel is located in a noisy street, but central.
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
GB
5.0 / 5Outstanding
Everything was excellent. We would certainly recommend this hotel.
Genuine Hotels.com guest review
3 night romance trip Mar 31, 2014
P Brockhurst
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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