"Great apartment in Madrid for a family"
We are a family of four (two young teenage girls) and are frequent travelers to Spain. We had just visited family in Northern Spain so we wanted to do what the locals do in Madrid. For the first time we rented an apartment instead of a hotel in Madrid. Our experience in the apartment was great. We had no set time to wake up for breakfast or a set time […] to eat dinner. We had a full kitchen at our disposal and we made our own time table for breakfast lunch and dinner. The apartment is modern and clean. Madrid is normally very hot about noon time, so we would sleep in and stay out late at night. Madrid is a town people stay out late. This apartment beats a bed and breakfast. Read moreGenuine Expedia guest review
"Caballero means gentleman, and the proprietor is"
The proprietor, Juan, contacted us before our stay to ask if we had any questions/needed directions - this was a first for us. He gave us a lovely welcome, and, as we stayed 2 nights, left for 3 to tour around, then returned, and we were greeted like old friends on our return. The apartment was well equipped, spotlessly clean, and comfortable. It is […] a 15 minute walk to the Royal Palace, and 10 minutes to the Prado so an excellent location, but Cabellaro de Gracia itself is a bit untidy, with a brothel about 10 doors away, but the ´'ladies' do not trouble anyone in a couple, a man on his own will be asked nicely if he wants ........... but is not hassled! The street also has tapas bars and a very good and busy restaurrant so it's not that bad. We intend to come back to Madrid - grreat city - and would stay here again. Read moreGenuine Hotels.com guest review
"tres bon service"
Emplacement ideal ,pres de tout a pied et également pres d une station de metro.Avons recu bon conseil de la personne a la reception et ce des notre arrivee ,de plus nous avons pris pocession de la chambre plustot . Avons apprecie autant sinon plus les gens et la ville de Madrid a Barcelone qui est presque trop touristique, vraiment les gens de Madrid […] sont tres sympatiques. Read moreGenuine Hotels.com guest review
交通很方便的公寓，住的很舒服Genuine Hotels.com guest review
"Great apartment in great location"
08/22/14 Jon W Sun City, Arizona
This is a great apartment and a great location, between Gran Via and Puerta del Sol with just minutes to reach each. We expected noise problems but experienced none at all. The lady who checked us in and Juan, the manager are very friendly. The only negative is that our arrival was confusing. The door to the building was closed and there was no button for the manager. So we used a random button. When asked for the manager, the person told us to wait. After five minutes wondering what was going on, a very friendly lady checked us in.
"Lovely apartment, disappointkng area"
05/20/14 Lyn9032 Bilbao, Spain
We stayed in this apartment for several days. The apartment was a bit dark, but our host was very friendly. The street was very dirty and noisy. The restaurant in the street, recommended by our host, had the worst paella I have ever had. Overcooked and tasteless.The apartment was very well located, but we found Madrid disappointing.
"I am a caballera of gracias!"
10/09/13 Mary E San Diego, California
Many things included in this self-catered apartment: drip coffee maker, dish soap, even a little sugar for coffee and a drying rack for clothes. WiFI a little quirky, tiny wastebaskets, beds a bit hard, sitting space limited in the studio option. Very safe & convenient location. Yes, prostitutes at the plaza at one end of the street but they each hug their "tree" and don't bother you as a couple or family at all. Juan very welcoming but not much present afterwards.
"Still a gem in a great location"
12/22/12 wpmchesternj Northern NJ
Yes there are "streetwalkers" at one end of the block, but they leave you alone. Remember, you are in a very large city. There are streetwalkers all over New York!! This is our second stay with Juan in 4 years. My wife and I stayed a week in one of the larger units, a one bedroom with living room (previously stayed in a studio). The apartment is secure with exterior and interior locking doors, very clean, and well appointed. It is on a quiter street (nighttime) and very convenient to the Gran Via and Callao Metro stations, as well as Puerta del Sol and Plaza Mayor. You can take a Metro from Callao to Moncloa which houses a major bus terminal with routes to many of the "must see" attractions. There is a Corte Ingles (think high end retail) at Puerta del Sol (10 min walk) that has an expansive grocery store from basic staples to high end gourmet. Make sure to visit the olive bar and pick up your daily supply of boquerones. They also have an extensive wine and liquor inventory and a well stocked seafood counter as well as meats and poultry. Juan is a wonderful host, and between his limited English and my limited Spanish we did just fine. This is an apartment so there is no desk service, you simply provide your flight itenerary and call Juan on his cell when you are on your way from Barajas airport. He checks you in and escorts you to your room. I needed some questions answered this trip and by email I had my answers in hours. Juan provides his cell phone for contact if needed. Juan also provides a welcome gift of very nice wine.
"Excellent self catering accommodation in Madrid"
08/26/12 Sandie66 Island of Malta, Malta
Clean apartment in central Madrid. All main sights can be reached on foot with apartment located very close to Gran Via. Notwithstanding central location the apartment is located on a very quite street. The environment appeared safe both during the day and at night. Juan was very welcoming and despite language barrier managed to see to all our requests. The kitchen is well equipped and included a washing machine which we did not use. The sofa bed is somewhat small but was adequate for our teenage boys. Apartment is fully air-conditioned. A grocery shop is located up the road which was very convenient. Highly recommended.
"Misleading description on Booking.com website"
07/24/12 Finntraveller215 Helsinki, Finland
The other reviews touch on the facts that the Caballero de Gracia apartments are very central, the beginning of the street is street walkers’ prowling area and that the apartments are pretty OK – that is if you are getting what you thought you had booked. We booked through Booking.com and being Finnish we get their website texts in Finnish. Thus I have no idea whether the descriptions are similar or different in other languages. Anyway we booked their 80 sq.m penthouse apartment for 8 days in June. According to the Booking.com description in Finnish this penthouse apartment has a balcony, large windows and plenty of natural light and free toiletries. At the time of our booking in May it also stated that there was a patio. Well, there is no balcony in the penthouse apartment. The windows are small and on the sloping roof section of the rooms, which means that there is not much natural light (and the view you get form the windows is of the sky). Free toiletries means hand wash soap in a bottle. (And there is no patio.) So, no surprise, when we got there and observed this discrepancy between what we were – based on the Booking.com website description – supposed to be getting and what the reality was we were dismayed. After a prolonged conference with Juan and Ana – and a local Booking.com rep on the phone – we accepted another apartment one floor down. This reasonably fitted the description that we had based our booking on, but at 70 sq.m was smaller. We suggested that the difference in acreage should be compensated; Juan and Ana would have none of it. This smaller apartment was nice enough. The washing machine door however was broken from the beginning. We only noticed it when we tried to open the door with our laundry in the machine. I called Juan and he said they’d come and open the door within an hour. After a day or two the fridge door too broke. During the 8 days of our visit there was no effort to fix either of these. And to go on with the theme of doors; we were three persons and we only got one key. To enter the building you first enter a gate and then a door into the staircase. There is a speaker/buzzer for both, but the staircase electric lock didn’t work at least from our apartment, which meant that if one of us came back earlier, he/she would then need to go down the stairs to admit the others. After the trip we complained to Booking.com that the apartment we had booked didn’t correspond with its (Finnish language) description on their website and that we should be compensated for this. After a prolonged correspondence Booking.com admitted that the website was wrong in claiming a patio; they didn’t acknowledge that it was wrong in claiming a balcony, large windows and plenty of natural light for the penthouse apartment – and indeed those claims are still there (the mention of the patio has been removed). Booking.com eventually agreed to compensate 10 % of the cost and pointed out that as soon as you make a reservation through Booking.com you enter into a relationship with the accommodation provider. Juan and Ana have been highly complimented in several reviews. When everything is fine, no doubt they give a pleasant impression of themselves. We found the uncompromising and arrogant when dealing with our problem and the fact that they only speak Spanish didn’t help either.
"Good apartments at red lights area"
04/03/12 Sergey I Moscow
The appartment's building is located near the city center, about two minutes walk to the nearest metro station. I want to note very friendly apartment's owner Juan, and although he spoke English very little, he left a very good impression. The apartments do not have the reception desk, you have the room and external doors keys.On the ground floor there is a computer, where you can go online and print the necessary documents (on your own paper). Room is equipped with modern kitchen appliances and have a separate little room for storage, clothing and luggage. Large windows overlook the tiny balcony and narrow street.The bed is big enough for a tall person. But there were also negative aspects. At the next major street Calle de la Montenera prostitutes are round the clock having their business. At night, it gives a special concern because they and their clients walking under the windows, laughing and talking loudly. If you do not open the windows it's almost unheard, but if you have a light sleep it might be a problem. The room has a faulty microwave oven (constant overheated and turned off). It was also not very convenient to the lack of small cooking cookware - were only huge pots and pans. Also, we were not able to adjust the air conditioner until the end - it is either cooled too much and roaring, or almost never worked and it was hot. A small inconvenience was that for 10 days was issued just two garbage bags.
"Juan is fantastic!"
02/13/12 Beverley S London, United Kingdom
Very nice, centrally located, well-equipped apartment. But the very best thing is the wonderful Juan who met us with the keys at the beginning of our stay and who was incredibly helpful, above and beyond what could be expected of him, when our hire car was towed away at the end of our stay. A really nice man.
"spacious apartment and good location"
12/30/11 bazik_81 Moscow, Russia
We spent one week at the apartments in November 2011. The location is good, just 2 min away from GranVia metro station. We used metro only to get from the airport (not comfortable for ladies with suitecases as you have to change the line from airport twice) and to reach train station (to go to Segovia and Toledo). On our way back we used bus from Plaza de Cibeles (only 15 min walk from apartments with luggage). All the city center can be easily reached on foot.The apartment are big enough for 2 adults. We had some problem with air condition, fridge and internet in the room. The owner, Juan, doesn't speak English, so we failed to solve the problem. There are lots of different cafes and small market near the hotel. There is also bar next door and at night it was impossible to sleep with open balcony as people talk loudly in front of the bar when smoking.
"Stayed for 4 days and loved it. Fantastic location and friendly staff."
09/04/11 DGunz1 Melbourne, Australia
Stayed here with my wife at the start of a trip around Spain. The location is very close to the centre of nightlife in Madrid but in a very quiet street, no problem with noise at all. Prostitutes are certainly in evidence in the street that it joins on to but they were no problem - and this is the middle of a big city after all. Rooms were 3-4 star but really very comfortable and everything worked fine. Juan speaks little or no English but is really helpful despite this. Would certainly stay here again if I was back in Madrid. So much better than a cramped hotel room.
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