"Beautifully designed hotel"
Friendly helpful staff, beautiful location, great facilitiesGenuine Expedia guest review
"Nettes Hotel in malerischer Hanglage"
Eine ehemalige Quinta, die zu einer Art Designhotel umgebaut war. Wir hatten eines der Meerblickzimmer, ein Traum! Tolle Sonnenuntergänge, Meerblick vom Pool aus; ein kleines aber sehr sehr feines Frühstücksbüffet. Leider hatten wir eine Ameisenplage im Zimmer und die Parkplatzsituation war schwierig.Genuine Expedia guest review
"Design Hotel not up to the chain name"
Design Hotel with great potential: nice structure, stunning view, good position even if not easy to find (a lift in a small carpark around a bend, no sign) Unfortunately poor care in the maintenance, from the rooms to common areas. Staff speaking too little English and poor soundproofing of the rooms (I woke up with the neighbours alarmclock) On the […] other side, good and various breakfast buffet Read moreGenuine Expedia guest review
Fantastiskt läge, bra mat och hjälpsam personal! Något slitna fasader (inte på något sätt nedgånget) vilket med bara en ommålning hade gett ett så mycket bättre helhetsintryck!Genuine Hotels.com guest review
Das Hotel liegt super auf einem Felsen mit unschlagbarem Blick aufs Meer. Der Pool ist sehr schön und das Essen sehr lecker. Im Ort Ponta do Sol hat es allerdings nur zwei weitere Restaurants in Gehdistanz und somit ist die Auswahl sehr begrenzt, falls man nicht im eigenen Hotel essen möchte. Das Hotel ist auf drei Gebäude verteilt, welche nicht miteinander […] verbunden sind. Falls es also regnet, dann kommt man nicht trockenen Fusses von A nach B. Die Parkplatzsituation ist sehr beengt, wird aber vom Hotel kullant gelöst. Der Wirlpool mit Blick auf den Sonnenuntergang sollten Sie nicht versäumen. Wir werden sicherlich wieder dieses Hotel buchen bei unserem nächsten Besuch. Alle Zimmer 400-510 mit uneingeschränktem Meerblick, allerdings kann das Rauschen der Brandung auch irgendwann genug sein. Read moreGenuine Hotels.com guest review
Enestående udsigt og fantastisk afslappet personale. Service i top uden at man bliver overrendt. Er man til gåture på levadaer, findes der næppe et mere centralt beliggende hotel.Genuine Hotels.com guest review
"One of a kind"
01/24/15 Lizzispain Barcelona, Spain
This design hotel situated on a cliff top in a tiny village in the south of Madeira is a lovely place to base yourself if you want to explore the island. This was our first time in Madeira and I wasn't sure how convenient it would be, but the facilities offered by the hotel (free airport shuttle for guests staying min 5 nights, free shuttle bus to Funchal, free shuttle to the Levada walks) meant that we didn't have to hire a car the whole time we were there. In fact, we only hired one for two days and found that driving was easy and relaxed despite the complex terrain I had read about. My first impression when we entered our room was that it was a bit "tired", but the wall-to-wall view of that Atlantic, the comfy beds and general laid-back atmosphere soon won us round. We had some problems with the WIFI which were sorted eventually by the friendly technician, but everything else was excellent. The breakfasts were wonderful, an abundance of fresh fruit, pastries, eggs and bacon, espresso coffee etc. The same space is transformed in the evening into a fine dining restaurant - I must say that we ate one of the best meals I have had in a long time (and we eat out a lot in Barcelona!) - they have a very talented chef! You can also eat in their sister hotel down in the village, which is cosier though maybe slightly less refined. The pool area in amazing with the infinity pool backed up by the ocean and the indoor pool and jacuzzi are very welcome after a days walking. A special mention for the massage treatments too, as I enjoyed a wonderful leg massage one day. The sunsets are breathtaking and the whole hotel seems to take full advantage of the superb setting. The staff are very friendly and obliging - nothing was too much trouble for them. I think this was the first time we had spent a whole week in the same hotel (we prefer to move around or go self-catering) and I had been concerned how we would feel about it. I needn't have worried - I would recommend this place without hesitation! (One last comment is that I don't know what would happen if it rained, as you need to cross quite a lot of open space to get to the rooms!)
"no trust in the safety of the room"
01/13/15 christophe p Toulouse, France
We stayed in this hotel for 4 days beginiing of January. Very nice location, great view, great design but this hotel has a real problem to fix. I left my wallet with 70 euros inside my coat inside the wardrobe thus not in an obvious place. When we came back, there was only 35 euros left which is clever because the thief may have thought I did not count exactly the money in the wallet. The thing is that I DID just before leaving the room with my son as a game for him. After more than an hour trying to remember where the money may have been, I finally decided to report the theft at the reception and the day after I met the director. I did not notice any empathy about the lost of trust in the safety of the room, the time we spent thinking about it... I did not hear any sorry either. Instead he emphasised 2 points: how embarassing the subject is for him (how to handle the two long time employees who did enter the room) and he gave me a lecture on the use of the safe (which as I realised afterwards was out of order). I was refunded of the 35 euros. In addition as a customer, I would have appreciated just a sorry and a thank you. It is pity because the location and the hotel are just impressive.
01/12/15 Holger D Brussels, Belgium
Impressive location on a hill top. The hotel labels itself a "design hotel" but this is one of the examples where design overcomes any function. The room was cold (this was December) and there was no possibility to heat (no chance to turn the airco to heating). Perhaps the hotel is more pleasant at a different time of the year. Service attitude of staff was indifferent.
"A great place to relax"
10/27/14 John F Chester, United Kingdom
We stayed here in July. The weather wasn't brilliant but the hotel was. Not much to see or do in the village so a car would have been useful, although the gradients and twists and turns would probably be a challenge. Food, drink and service all good. Room very comfortable.
"Excellent food in a stunning setting"
10/23/14 Jonathan_DyDs Cheltenham, United Kingdom
We were not staying at the Hotel but had booked in for a meal one eveing and were very impressed with the quality and presentation of the food in the Hotel Restaurant, as well as the service and of course the stunning views from the Restaurant. This is somewhere to go for a 'special' meal, as it certainly seemed like fine dining to us and made for a very memorable evening. As well as delivering beautifully prepared and well presented food, the staff were also very helpful and courteous and it was also fun to wander around this architect designed boutique hotel and especially enjoy the views from the veranda, with a relaxing drink. Would thoroughly recommend the food at this Hotel and I would assume that the rooms are of an equally high standard.
"Beautiful setting, fantastic staff"
10/20/14 Peggylicious Reading, United Kingdom
We stayed here in September 2014 and would highly recommend it. The village is really small and at first we were worried there wouldn't be enough to do. However the hotel provided shuttle buses to the neighbouring towns and to various levada walks across the island. There was a festival taking place that weekend where the roads all over the village were decorated in flowers, it took all day but was incredibly beautiful. The hotel itself was really relaxed and far surpassed our expectations.
"Peaceful, relaxing and stunning"
10/12/14 ABr0 Durham
We arrived in Ponta do Sol town by private car and initially had some trouble locating the hotel as there were no signs anywhere. We eventually worked out that the entrance was via an unmarked concrete elevator at the base of a cliff. We found this slightly odd, but it seemed that this minimalist approach to providing information continued throughout the hotel. Having said that, if you asked any member of staff a question they were happy to oblige with an answer! The hotel is extremely cleverly designed and has facilities such as both an indoor and an outdoor pool, a Turkish bath and jacuzzi. The 'gym' consists of a treadmill, bike and a weights machine, however if you want to exercise just try walking up and down the hills.... The bedrooms are a good size and have nice high ceilings and a furnished balcony. They look onto either the ocean, gardens (town) or both and all views are stunning. There was a good choice of food at breakfast. We ate lunch at the hotel a few times and it was good value. There was a safe in the room however it was very small and required a key (rather than a key code). We just managed to fit our camera in and there was no way we could squeeze an iPad in there. We presumed the crime rate was very low in the town so we weren't too concerned. The hotel offered a number of trips and transport options, a number of which were free of charge, which we thought was quite generous. Although the hotel is not limited to adults only, it almost is by its design and we loved the fact that it was full of couples wanting a quiet, peaceful, chill out break. We really enjoyed our stay here and would certainly recommend it!
10/09/14 dorofesch hamburg
This amazing hotel is situated on a cliff so you can always enjoy the most beautiful sunsets.. but what makes it really special is its staff: You're always welcomed with a huge honest smile. That's why I keep coming back. Over and over again. Not to speak about the excellent music program they got there... What are you waiting for?? Go!!
"Hotel showing signs of wear... and hard beds"
10/06/14 Lopa D
We planned to stay for 2 nights but checked out after the first night. Our main issue was the quality of the of the hotel versus the price. We were disappointed because the pictures of the hotel on their website is nothing like reality. It felt like a bait and switch. The pictures must have been taken 10 years ago when the property was new.The main issue is the upkeep (or lack thereof). When we arrived we were greeted by dirty carpets, scuffed furniture and a rock hard bed. This is NOT a design hotel. The view is quite lovely (but Madeira has a lot of lovely views!), the people at the hotel are nice... but I expected more out of the property for the rates being charged. Also, there was a concert at the hotel (apparently they do this for 16 weekends in a row starting in September, so beware). It didn't bother us, we found it interesting to listen to local acts, but it does affect the experience... it is no longer a peaceful escape.
10/02/14 barclayite Norwich
We spent a wonderful 3 days at this quite extraordinary hotel. Nothing was too much trouble for the staff - they were helpful and friendly. We were given a complimentary pick-up from the airport, very welcoming. The free transport to various locations (and back) was also well worth using. Our room was lovely, very comfortable, with a tremendous view. The outdoor pool was invigorating; the area surrounding it was lovely, with STUNNING views, although we wished that the management would tackle smoking. The indoor spa pool was really warm and the jets were superb! Food was imaginative, and meals weren't rushed. The management really do need to tackle the Wi-Fi issue (lack of it!).
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