Thornton Hall Hotel and Spa - Wirral

We arrived early to attend a wedding at another location. We checked in but the room was not ready. When we arrived back at ca 11:30pm, we were given our card key. When we opened the door, the room was in use by someone else, but fortunatley no one was in As you can imagine, this could have been very embarrasing! We were given another room. The person […] on reception acted as if he were quite indifferent, and almost if it were an everyday ocurrence - which was rather surprising! The new room, although very comfortable was very noisy, even at that late hour. The bins were situated right outside the room and the staff seemed to be dumping endless numbers of empty bottles, which woke me on several occasions. The area outside also seemed to act as a smoking area, so there was constant chatter, roucous laughter and noise which again woke me and my wife. This kept up until 5;00am. For the price we paid for the room, I would expect an awful lot more. Read more

Genuine Hotels.com guest review

I stayed for one night whilst on a business trip. The hotel itself is lovely, large and comfortable room and bathroom. I used the gym and the pool and outdoor hot tub and felt it was very good value at the price I paid. My only grumble would be that it was a room only rate, and £10 for breakfast on top of the room rate when I only wanted cereal and […] toast is a bit steep (so I went to the supermarket instead!). Also, had room service and would say that the food (curry, rice and naan) was mass produced, microwaved and overcooked, but that said, very nicely presented. Reasonably priced, comfortable stay - would both recommend and use again. Read more

Genuine Hotels.com guest review

On arrival the hotel said I did not have a reservation for the two nights which caused anxiety. Explained, had a reference number and had paid in advance. After a great deal of delay checking in they found me booked in for 10th & 11th July 2014 which had been an error on their part and as an apology they upgraded my room. So they went the extra mile […] to give customer service in the end. Read more

Genuine Hotels.com guest review

Very convenient to a wedding which we attended, plus the room was very clean, tidy and comfortable

Genuine Hotels.com guest review

Arrived late, left early so unable to take advantage of the excellent-looking spa facilities. There some beautiful features in the old bit of the hotel. Very comfortable room newly decorated room. Able to control radiator temperature. Had difficulty opening the rather old window and for a 4 star hotel, the tea and coffee facilities/supplies were a bit […] limited - but you can ask for fresh milk and I'm sure they would have accommodated special requests. Also limited information in the room about hotel facilities especially about eating there. We went out in the end (Basset Hound Tihngwall - lovely pub grub and didn't have breakfast so can't comment on the food). Staff helpful and friendly. If you're in the newer bit and are offered help with your luggage , take it - it's a bit of a trek. Overall though this is a lovely peaceful hotel in a very nice rural/urban setting, easy to find and well connected. Read more

Genuine Hotels.com guest review

The hotel itself is lovely and deserves its 4 stars but the breakfast needs sorting out. Firstly, it wasn't included in the price we paid on-line and for £13.50 a head you would expect a better service and better food. You get poured a cup of tea and then have to try and grab a waitress if you want more. They have one of those conveyor toasters that […] doesn't toast the bread first time round then burns it if you put it in again. There was no butter so again you had to try and grab a waitress. The buffet style service means you get rubber eggs, overcooked beans and bacon and soggy mushrooms. Thats if there is any on the counter! I only comment on this as we own a guest house and serve fresh food as ordered and get told that we should do more by the inspectors. Overall a lovely place but don't pay £13.50 for breakfast if its not included in your room price. Read more

Genuine Hotels.com guest review

I thoroughly enjoyed my two night stay at this hotel - all the staff I spoke to were extremely polit and helpful - room service and food was great - didn't use the spa etc this time but will definitely go back again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review