Aurora Resort and Spa - Guam (all)

This hotel has been closed to guest for years and should have stayed that way. They clearly are not ready for guests and the staff is untrained. I arrived at 8:00 on my reserved date after traveling for 18 hours and my room was not ready, along with the rooms of ten other hotel guests. This in spite of the fact they had charged me for my entire stay […] weeks prior to my arrival. I waited over an hour for them to prepare a room for me, and when I got it, it wasn't what I had requested. As a single traveler, I really had no use for a room with a king sized bed and another single bed. There was little room to move in there. It was cramped, the decor was dated, and it wasn't very clean. The desk was so close to one of the beds, I couldn't even sit at it. There was no wifi or internet the entire 7 days I was there, though they conitnually promised I'd get it "tomorrow." They do not respect basic tenants of guest safety, including giving old-fashioned metal room keys out to anyone without asking so much as a name, much less asking for ID. I waited an hour and forty minutes for a towel and washcloth one night. They do not turn on the air conditioning in the lobby or other public areas, so any time you are outside your room, you are sweltering. The laundry facility was absolutely filthy. I could go on, but there is just too many things wrong to mention. Read more

This hotel is neither a "resort" or a "spa". If you can find another place to stay on the island, take it. This is not a comfortable place to stay. It appears to be "stuck" in the early 70's, and does not meet the standards of a 3 or 4 star hotel. The hotel grounds are poorly maintained, there are large areas of the hotel that are stacked with furniture […] and misc items, and are locked up, and not open for use. Breakfast came with our room for the week, but it was a chinese buffet, no other options were made available. The outside view from the lobby deck is of a moldy rooftop. There is no easy access to the beach, and the environment once you do get down to the beach, is not real inviting, and does not offer any beach or pool side services. The hotel does not have any shops, coffee shops or stores in the lobby. Just old furniture, with a hideous loop of music from the 70's, playing the same 10 songs the entire week we were there. The lobby smells strongly of the dirt/fertilizer that is used in the indoor plants. The majority of the time that we were there, the A/C was not on in the lobby. With the high humidity in Guam, this makes it a really uncomfortable place to use the Internet, and the lobby is the ONLY place where there is Wi/Fi connection. The carpet is stained, the blinds on the windows desperately need to be replaced. The employees at the front desk were not able to provide tourist information - all of the pamphlets that were available were in Japanese. When I asked if they had anything in English, she gave me a quizzical look, and said no. This was our first time to Guam. I enjoyed the area, and would like to go back, but I would NEVER stay at this place again, and would NOT recommend it to anyone. Compared to the other hotels in the area, this hotel is a dump, and an eyesore. It needs to be shut down and renovated the right way this time, not as their website claims they have done. Read more

AURORA RESORT 는 투몬베이에 위치한 호텔중에서는 가격 수준과 적정한 시설을 보유 * 위치는 DFS와 도보로 5분거리 * 전용 비치같은 해변 보유(조용하고 한적함) - 카약, 스노클링 장비등은 렌탈비용 받음 - 썬베드는 호텔 투숙시 무료 - 스노클링은 숲쪽의 암벽근처에서 권장 (백사장에는 볼만한 물고기 없음) * 호텔은 전반적으로 조용한 분위기 * 시설은 오래되었지만 지내기에 무난함 (냉장고 성능은 좋지 못함, 욕실은 비교적 크고 괜찮음) * 호텔 전망 좋음 * 조식은 권하지 않으나 큰 기대없이 아침을 호텔에 서 간단히 해결목적이라면...괜찮음 (빵과 과일외 별로 먹을거리 없음, 호텔 지하 중국레스토랑에서 운영하며 […] 호텔 조식이라는 느낌 없음) * 직원들은 비교적 친절한 느낌 * 휴대용 유모차 빌릴수 있음 (좀 낡았으나 아이가 있다면 유용함) 투몬베이의 해변가 호텔을 찾고 가격이 저렴함 호텔을 찾는다면 괜찮음. 그리고 투몬베이 비치에 위치한 모든 호텔의 수영장은 특별히 입장제한이 없으므로 편리하게 이용가능 Read more

Terrible service !!! 아이들과 함께 묵을 수 있는 connecting room을 예약하였으나 도착 당일(새벽 2시)에는 착오가 있다고 다음날 방을 바꿔주겠다고 해서 하루밤을 잤으나 다음날 방이 없다고 말을 바꿈. 예약을 따지니 방2개중 하나는 스위트로 주고 다른 하나는 오션뷰 타워로 준다고 말함. 건물이 다르므로 아이들과 함께 묵을 방을 원한다고 계속 항의하자 다음날 방을 바꿔주겠다고 약속함. 그래서 하루 더 참았으나 다음날 다른 담당자에게 들은 말은 바꿔줄 방이 없고 전날 담당자가 착오를 한것 같다는 말뿐임. 내부 시설도 부실하고 특히 아침식사는 먹을 것이 거의 없어서 대부분 손님들이 바나나 두세개 먹고 […] 나가기도 함. 나중에 알고보니 현재 부도 상태로 주인이 없고 일부 객실만 운영하는 상황이라 모든 서비스가 엉망임. 특히 객실 청소는 항의해야 해주고 오후 5시가 되어야 청소가 완료됨. Read more

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日航酒店的旁边，位置很好。虽然没有自己的沙滩，但是可以走到旁边westin的沙滩。性价比很高。装修也很新。

今回は３歳の息子と３人で宿泊しました。 まだ改装中で活気はなかったですが、ホテルロードの端の方で静かだし、プライベートビーチがあって水着のまま部屋⇔ビーチ、プールを行き来できたし、部屋はパーシャルオーシャンビューのキングサイズベッドの部屋を予約しましたが、広さは十分で、シャワールームとバスルームがあって、家族は一気にシャワーを浴びれてすごく良かったです。 改装中だからか、シャトルバスは停まらなかったで、隣のバス停まで歩きました。３分くらいかな～。そう遠くはありません。隣のバス停の前にABCマートもあり、ちょっとしたものを調達するのに便利でした。 プールは一つしかないので、プールで遊びたい方は物足りないかもですが、やはりプライベートビーチがあるのは便利。プールでも海でもタオルを貸してくれた […] ので助かりました。 朝食付きプランがありますが、朝食はフレンチのレストランが改装中だからなのか中華のレストランで、これは正直不味かったです…。 部屋の広さとオーシャンビューは外せない方なら、すごく満足できるホテルだと思います。 因みに、日本人スタッフは２名いて常駐していました。 Read more

元オークラからオーナーが中国人に変わり、今は「オークラ」に発音が似てる「オーロラ」になったとのこと（笑）数か月前にリニューアルオープンしたようだが全然キレイになってなく全然改修中だった。Hotel.comではそういった情報が全く記載されてなかったので正直残念。 バスが停まらないので近くのニッコーかウェスティンに行く羽目に。もちろん空港までの送迎もナシ。 プライベートビーチもひどい。 これなら少しお金を出してでも他のグレードが高いホテルに泊まった方が良いと思います。 唯一スタッフは親切で良かったけど、まだ慣れてない感は全開だった。