All hotels in Jaco, Costa Rica
1 room, 2 adults
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2 Km del Cruce de Herradura hacia Jaco, 1 km Norte, Pueblo Nuevo, Jaco, Puntarenas, 10000, Costa Rica, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 113 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.1
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4.0 / 5Excellent
Nice hotel, easy to find on GPS. Room was nice and while we only stayed one night, the microwave and other amenities would lead me to recommend Pumilio for a longer stay--the pool seemed to be popular with the kids that were staying on the property.
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2015
David
US
4.0 / 5Excellent
Overall, the staff was very accommodating. Did not receive full stars bc beds were not too comfortable and we were bitten all over our bodies. Not sure if it was mosquitos or bugs.
Genuine Hotels.com guest review
6 night family trip Dec 13, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel not great location"
The hotel room, pool and breakfast were great. The location is not very good. The neighborhood is not good, is not in the mountains not on the ocean. You need a car to get anywhere but is not too far from the beaches or the town of Jaco.
Genuine Hotels.com guest review
2 night romance trip Dec 9, 2015
Mario
US
5.0 / 5Outstanding
"Best hotel in Jaco"
I have traveled a lot of places in Costa Rica and if you are looking for a place near Jaco this place is a must. I was amazed at everything about it. Beautiful setting, each room has an outdoor kitchen overlooking the fabulous pool, comfortable beds, good breakfast provided and the best shower you will get in CR.
Genuine Hotels.com guest review
1 night romance trip Dec 9, 2015
jeannette
US
5.0 / 5Outstanding
"Loved it!"
We absolutely loved it. A quiet place with beautiful grounds yet near every where you want to go! The staff was so so knowledgeable and helpful. They arranged local guides and transportation as a package.
Genuine Hotels.com guest review
4 night romance trip Oct 14, 2015
James V
US
5.0 / 5Outstanding
"Very convenient location"
What I love the most is the location, in the middle of the mountain but close enough to the beach and everything. The staff ia very kind and friendly, breakfast is awesome. My only complaint is the A/C unit that was noisy and had a interment light that was very upsetting.
Genuine Expedia guest review
Other trip Oct 11, 2015
Vanessa
US
5.0 / 5Outstanding
"Great location with even greater staff!"
Me & my bestfriend recently visited here for my birthday and the hotel is wonderful it's like sleeping in a mountain the staff is so WONDERFUL! 10/10 I wanna send them all a gift The staff even gave me a cake & wine for my birthday! totally would re visit.
Genuine Expedia guest review
Other trip Oct 6, 2015
Tori
US
5.0 / 5Outstanding
"Wonderful"
We stayed for two nights in this little gem. Wonderful room with huge flatscreen. We were at the ground floor, so the toom opens to a deck with full private kitchen outside and than the pool which is very nice with beautiful wildlife to look at. Forest all around, bery frienly staff... Fun breakfast. Great value, highly recommanded!
Genuine Hotels.com guest review
1 night romance trip Sep 3, 2015
lior
US
5.0 / 5Outstanding
"Awesome!!"
Chrishne was the best and so helpful, we felt like family by the end of our stay! The breakfast every morning was superb. I can't say enough good things about our stay. My wife and I would definitely stay here again!!
Genuine Expedia guest review
Other trip Aug 23, 2015
Andrew
US
5.0 / 5Outstanding
"Highly Recommended"
Beautiful, nestled away from everything. The staff were a+ wonderful. Breakfast was always delicious. Home Made Omelettes and different daily. Kitchens in the rooms are nice, and outside. Bedrooms were comfy. Very happy with my stay. I would recommend it to anyone, families, or honeymooners!
Genuine Hotels.com guest review
2 night family trip Aug 16, 2015
Joey
US
5.0 / 5Outstanding
"Exactly what we needed!"
Words cannot describe how wonderful our stay was here. The grounds and the rooms were as beautiful as the pictures -and the service was great! They made our 20th Anniversary that much more special with not only a basket filled with snacks and a bottle of champaign , but even a card with notes signed by the employees. We highly recommend Hotel Pumilo - where they can definitely help you "find your happy"! Pura Vida!!
Genuine Hotels.com guest review
3 night romance trip Aug 3, 2015
Karen
US
5.0 / 5Outstanding
"Very quant hotel and nice setting in rain forest"
We were pleasantly surprised by the this hotel property. It was easy to get around and had a lot of charm with the pool right at our back door and a very nice breakfast
Genuine Expedia guest review
Other trip Jul 18, 2015
Kim
US
5.0 / 5Outstanding
"Woke up in a rainforest"
Beautiful boutique hotel in a rainforest and only a couple of miles from the main part of Jaco and the beach. Excellent hotel staff. Very accommodating. No restaurant on site.
Genuine Expedia guest review
Other trip Jul 13, 2015
jessica
US
1.0 / 5Poor
"Dirty Room"
We arrived for check in on Friday 6/19. We were greeted by Juan, who promptly told us that he was not expecting any more guests today, they had already checked in all reserved guests and had no more rooms. He basically looked at my husband, our two children and myself like 'what are you doing here'?. After standing there for 20 minutes, watching Juan tap away on his computer, he looked up and finally decided that, yes, we did have a reservation and he would find us a room. Not a great first impression, especially after driving 5 hours from Playa Flamingo to get there. However, we did not let that dampen our spirits, especially since Pumilio had such rave reviews and it was a '4' star hotel. We were shown to a room which once inside we saw that the bathroom ceiling was covered with a black mould/mildew, there were spiders and spider webs in every corner, the 'white' towels were actually a dingy grey and the ceiling fan had a layer of dust so thick that we were afraid to turn it on, lest we be caught in the middle of a dust storm. We were so bothered by the lack of cleanliness at this hotel that we could not relax and thus checked out 5 days early. We subsequently checked into a 'real' 4 star hotel and enjoyed the remainder of our beautiful Costa Rican vacation. It's unclear why this hotel is rated so highly. It is obviously not 4 stars. 2.5 to 3 stars at best. Save yourself the headache and book a real 4 star hotel with 4 star amenities. This one isn't!!
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Hello! We really apologize for the misunderstanding at check in, that never happens at Pumilio, we are finishing lots of improvements in all the property, rooms and some services like breakfast and a store on site. Best regards!!!
Other trip Jul 6, 2015
Sandra
US
5.0 / 5Outstanding
"BEST HOTEL EVER FOR A FAMILY WITH PRETEENS!"
I was VERY impressed with the Hotel Pumilio. We stayed at 4 hotels in Costa Rica, and this hotel was the best by far. Everything about it was perfect. It was perfect for our family with 2 preteens: it was so nice to have the kitchenette with a full size fridge, the pool literally right outside our patio door, and the dining area right next to the pool area. It was like being at home, and our preteens could have the run of the place without me worrying about where they were. The pool area with the rain forest right behind it was beautiful; the hotel had 5 complimentary bicycles to use; they had board games; they had everything. We were so, so, so impressed!!!
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Hi! It was a pleasure to have your special family staying with us. Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. The rooms were planned to be spacious and bright with the kitchen outside so the room doesn’t smell like food and you can use in contact with nature, we try to have all the basics to make it easier to use them, this little spot is perfect to enjoy the pool in at forest with ocean weather, like to hear you enjoyed too. We try to have everything and if we don't have and our guest needs something we love to take care of find it for them. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
3 night family trip Jun 7, 2015
Catherine
US
4.0 / 5Excellent
"Great Place to spend some time"
The place is very quiet and relaxing, all the facilities are awesome and the hotel is very well located not so far from Jaco but in a great area (like 8 minutes from Jaco beach), there are 2 bad things for this hotel: 1. The beds are very UNCOMFORTABLE, you are not able to be on the bed more than 4 hours becaus eyour back will be killing you 2. The electricity is very unstable in the area, so if there is a hot night and the electricity is gone you will suffer a couple of hours
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. Sorry to hear you didn’t know we have memory foam mattress for those that prefer a softer bed, we will make sure to announce this option better. At your next visit you can ask for them to enjoy a nice sleep. We just started the installation of solar panels to help even better the planet and soon are going to have back up when electricity fails. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
Other trip Jun 15, 2015
Emmanuel
US
5.0 / 5Outstanding
"Must stay"
We stayed three nights at this wonderful resort.From the start to the finish it was an amazing stay. First class everything.Everyone do yourself a favor book this place for sure
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back in the future leaping into happiness! Best regards!
3 night romance trip Jun 9, 2015
Andrew
US
5.0 / 5Outstanding
"Very satisfied and will be returning!"
Beautiful hotel set in the mountain. Staff is very helpful. Breakfast is free and very good. Layout of the entire facility, especially the rooms is very unique and nice. Due to the hotel design with the open balconies, it's easy to meet the other guests and socialize if you want.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. For breakfast we decided not to have an schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. Recently we have being working with lots of changes with our breakfast and trying to make it even better experience. The rooms were planned to be spacious and bright with the kitchen outside so the room doesn’t smell like food and you can use in contact with nature, we try to have all the basics to make it easier to use them. The balcony suites are more private and have a better view, others prefer the terrace suites to be beside the pool. Hope to have you back in the future leaping into happiness! If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
4 night trip May 28, 2015
Frank J.
US
5.0 / 5Outstanding
"A place close to paradise"
I've been there for 7 nights and it was awesome day after day. The staff is very nice and they try everything to make you feel comfortable. The hotel has 10 rooms, what means that it's definitely not busy and you meet new people/friends easily because everyone knows each other at least from passing by (you are at least greeting each other or talk to each other). But it's also no problem if you want to be alone. Everyone finds what he wants. The breakfast is always fresh and everyone should find something. It was a beautiful trip/stay in a great hotel with great service.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Hello! Thanks for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. For breakfast we decided not to have an schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. Recently we made lots of changes with our breakfast and trying to make it even better experience. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
Other trip Jun 5, 2015
Oli
US
5.0 / 5Outstanding
"best vacation!"
Great Place! Everyone who worked there took such good care of my sister and I. Would love to go back.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
4 night family trip May 21, 2015
sandra
US
4.0 / 5Excellent
Very nice small hotel, a bit far from the beach (5 mins drive). Loved the rooms, comfortable and plenty of space. The breakfast was good too. The only drawback is the lack of a restaurant within the property, but there are many choices outside. The staff showed always friendly and helped us make our stay even better.
Genuine Expedia guest review
Other trip Apr 28, 2015
Jose
US
5.0 / 5Outstanding
"Secluded gem of a hotel at a reasonable price"
Beautiful rooms overlooking the forest, lovely pool, incredibly courteous and helpful staff. Delicious breakfasts included.
Genuine Expedia guest review
Other trip Apr 27, 2015
Christine
US
5.0 / 5Outstanding
"vacation"
relaxing place,good breakfast,friendly stuff
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. This rural area a few minutes from lots of activities, restaurants, supermarkets and beaches is perfect to relax and enjoy surrounded by nature. For breakfast we decided not to have an schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. Recently we have being working with lots of changes with our breakfast and trying to make it even better experience. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
3 night romance trip Apr 19, 2015
Maricarmen
US
4.0 / 5Excellent
"Great stop over for relaxed stay"
Great little hotel with helpful staff. The rooms are spacious and well appointed. The outdoor kitchens on the balcony or patio are unique and useful if you want to prepare some meals. The "order in restaurant" works well - they have menus from a number of good local restaurants and you place your order with the front desk and they have it delivered to the hotel. Hotel staff cooks a hot breakfast which is included. Overall is was a good experience.
Genuine Expedia guest review
Other trip Apr 22, 2015
Jim
US
1.0 / 5Poor
"Rude employees and poor service"
I wanted to love this place, but can't. I'll start with the good...it's clean, modern, and has a nice pool. The rooms are spacious and well appointed. My problems started when I was about to book a tour. The tour info says air conditioned transportation included. Well, we go to book the tour and he tells me to add $120 for transportation. Being that we came from another hotel in Costa Rica, I knew this wasn't right. Any tour that I have taken in Costa Rica has included hotel drop off and pick up. Luckily I found the same tour through a local company for $5 more per person and it included pick up and drop off at the hotel. This saved us $110! Next problem...we were told that the hotel would pay one round trip taxi drive to Jaco per day. The first day, no problem. The second day, they call us a taxi and when the driver drops us off she tells us that the hotel did not pay her. I tried calling the hotel and no answer. When we get back to the hotel we tell the main guy we were dealing with that it wasn't paid. He said the other front desk worker would take care of it. Front desk worker #2 tells us that they only pay for one round trip "shuttle" if we book a tour through them. That was not mentioned on their website or in person. After some back and forth arguing he did reimburse is the taxi. Other unpleasant things: powder scented toilet paper. I can't imagine how perfumed toilet paper can be eco friendly. It also caused discomfort in a sensitive area. No room darkening blinds.
Genuine Expedia guest review
Other trip Apr 20, 2015
sarah
US
5.0 / 5Outstanding
"Fantastic hotel!"
We arrived late at night and someone was waiting to greet us and took us directly to our room upon arrival. There was even a welcome basket full of yummy junk food that we rapidly devoured as we were starving when we arrived. The parking lot looked pretty destitute, but it was a very short walk to the room which was amazing. The breakfast area, pool and massage area were also amazing. I couldn't be more pleased with the place, as were every other couple we met there. It's nice sometimes to stay in a small place (10 rooms) that gives you personalized service. Price was right also!.
Genuine Expedia guest review
Other trip Apr 15, 2015
Diana
US
4.0 / 5Excellent
"beautiful setting"
Hotel was located in mountain, very well landscaped, grounds were beautiful with tropical foliage excellently maintained. Room itself was nice, spacious, clean but would be an excellent rating if the beds were better and not so hard. Also attention to some minor details (like touching up paint or fixtures in a couple areas, removing rust stains) would spruce up the rooms to refresh them and make them look a little newer. the first floor balcony areas were very well appointed with small kitchen. And I can't say enough about the service, the front desk (Juan and Krishne) went above and beyond helping us get tours accommodating our needs and budget. The room staff kept the rooms spotless and left beautiful towel decorations every day. Plus the breakfast they cooked each day was delicious and plentiful. Because of that, our stay was excellent.
Genuine Expedia guest review
Other trip Apr 12, 2015
Leo
US
5.0 / 5Outstanding
"Very Relaxing Environment, Great Staff"
There is honestly nothing bad to say about this hotel. It's safe, secluded (but cose to everything), comfortable, clean, and the staff are very welcoming and helpful. This is a small hotel, very fit for business, quiet family time, or couples looking to vacation, but have a quiet and relaxing place to get away from the more active areas near the beach.
Genuine Expedia guest review
Other trip Mar 29, 2015
A.
US
5.0 / 5Outstanding
"Great place to stay!"
Very nice quiet hotel with nice setting, great rooms and friendly helpful staff.
Genuine Expedia guest review
Other trip Mar 23, 2015
Scott
US
2.0 / 5Fair
"Not worth $180/night"
It's what you would expect from a $60 a night hotel. Mildew in bathroom ceiling. Mediocre breakfast again, what you would expect from a 2 star hotel.
Genuine Expedia guest review
Other trip Feb 27, 2015
M
US
4.0 / 5Excellent
"Nice botique hotel. Cool pool."
Staff was great. Rooms were clean. Full kitchen outside on the pool deck makes it great for families who want to cook. Pool was pretty cool.
Genuine Expedia guest review
Other trip Feb 3, 2015
Scott
US
4.0 / 5Excellent
"A hard mountain view"
We loved everything. The service was great and friendly. The room was comfortable except the bed was way too hard, Costa Rican style.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Hi! Thanks for you opinion that is very important for us! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. We believe that service is essential for unforgotten experience leaping into happiness at Pumilio. Sorry to hear you didn’t know you can ask for a special comfort to make the bed less stiff. Hope to have you back in the future. Best regards!
1 night romance trip Jan 21, 2015
Lawrence
US
4.0 / 5Excellent
"Pura Vida Hospitality"
The owner and staff greeted us with lovely welcome drinks, smiles and the promise to go out of their way to make sure we had a great experience. Pumilio's commitment to the boutique experience was evident throughout the entire stay! Special things to note - the French Toast at breakfast was amazing and the pool is lovely.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time and special occasions. Was a pleasure to meet you and have you leaping into happiness at Pumilio. Good to hear you liked our tech toast. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
1 night trip with friends Jan 7, 2015
Travis
US
5.0 / 5Outstanding
The hotel is nice, perfect for kids, staff is very nice, bed is comfortable, sheets are a little smelly, bathroom is good size.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. I will double check the sheets since they should be clean and fresh, I really appreciate you comment. Hope to have you in the future. Best regards!
Other trip Jan 13, 2015
Marjorie
US
2.0 / 5Fair
For the amount of money we paid for a day stay, I didn't think this resort was worth it.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. Sorry to hear you didn't enjoyed. Best regards!
Other trip Jan 2, 2015
Ramos
US
5.0 / 5Outstanding
"Great hotel - close to everything!"
The staff were very helpful with booking outings for my Mother in law and I at a wonderful price. Breakfast was served fresh each day and tasted delicious! The Pumilio Resort is a great family friendly hotel! We truly enjoyed our stay.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. For breakfast we decided not to have an schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. According with their plans and their likes and preferences we feel happy making recommendations about the best tours, tour operators, restaurants and things to do in the area. Hope to have you back in the future. Best regards!
Other trip Dec 26, 2014
Sarah
US
4.0 / 5Excellent
"Convenient and comfortable place to stay near Jaco"
This is a small nice hotel, but rooms feel spacious and bright. They have lots of small details that will surprise you. No bugs, no issues. This hotel is not beachside, but its location is good enough that you can make it to the beach in 5 minutes, and there are plenty of beach options within a 30 minutes range, so you don't really need to be by the beach to enjoy it while you are there.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. Our location is 4 Km away from downtown so is less than 5 minutes drive to lots of activities; restaurants, supermarkets and beaches surrounded by nature are perfect to relax and enjoy. Hope to have you back in the future. Best regards!
2 night family trip Dec 14, 2014
German
US
4.0 / 5Excellent
"Nice, small, intimate, friendly, cosy"
like the little outdoor kitchenette that was well equipped
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time, a personalized service is the best part of unforgotten experience. Hope to have you back soon for a longer stay, keep in touch. The outdoor kitchen is great that way the room doesn’t smell food and people can enjoy the nature while cooking and offering complementary all the basics like napkins, salt, pepper, soap makes our guest their stay easier. Hope to have you back in the future. Best regards!
Other trip Dec 15, 2014
CW
US
5.0 / 5Outstanding
"Thank you to Hotel Pumilio for an enjoyable visit!"
Stayed for 7 days at Hotel Pumilio and enjoyed every bit of our experience. The hotel staff was possibly the most accommodating I've ever experienced and made sure our stay was comfortable and our needs were met. Milton, Juan Diego and Adrian were all very helpful and responsive to requests. Our room was very comfortable and clean and was serviced promptly by the cleaning staff each day. The beds are a bit firmer than we expected, but nothing unreasonable. The pool area is beautiful and the grounds are well kept. We used the free daily cab ride to/from the hotel to Jaco Beach and scheduled a variety of activities through the hotel staff - all of this was very easy and accomplished in a timely manner. There are certainly more expensive establishments that could stand to learn a lot about hospitality from the Hotel Pumilio staff.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts and we agree sometimes fancy hotels don’t provide the personalized service the guest deserve. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time, a personalized service is the best part of unforgotten experience. According with their plans and their likes and preferences we feel happy making recommendations about the best tours, tour operators, restaurants and things to do in the area. Sorry to hear you didn’t know we have a special comfort to make the bed softer, remember to ask next time. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
Other trip Nov 24, 2014
Jason
US
5.0 / 5Outstanding
"Amazing"
No words to describe the experience, the atencion and the customer service exceed all expectations, definitely coming back!!!
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
Other trip Nov 20, 2014
Daniela
US
5.0 / 5Outstanding
"Best hotel in Costa Rica"
This was the best hotel I stayed in. I also stayed in the famed Marriott San Jose, which was also nice and posh, but Pumilio had advantage in size (smaller). Our hotel manager Juan was fluent in English. He helped us resolve anything we had problems with, and his service was very quick and attentive. In one instance, our AC remote didn't work, so he promptly delivered a new one and tested it before leaving. Separately, we ordered dinner from a local restaurant, and he took the order, plated the dinner, and delivered to our room. The property is solid. There are two pools that are well maintained with not too much chlorine. There's also a cabana that houses a massage area that I used. Overall, this was a great value at $118 during the green season.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. In our Gastronomic Adventures portfolio’s we chose the best restaurants in the area from different kind of food and have there menus, bring what our guest decide and serve it where your prefer, dinning room, terrace, balcony suite or even at the pool deck. According with their plans and their likes and preferences we feel happy making recommendations about the best tours, tour operators, restaurants and things to do in the area. Sorry about the AC issue, but glad to hear Juan solved quickly. Hope to have you in the future. Best regards!
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing!"
Best service ever, in the most comfortable little hotel
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your kindly comments. We love to make our guests very welcome from the beginning, just like when we invite to our house. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. Hope to have you back in the future leaping into happiness at Pumilio! Best regards!
Other trip Nov 15, 2014
Adri
US
4.0 / 5Excellent
It was a good stay. I only have two concerns the parking and there isn't an elevator. There are few spaces and take off the car from the hotel is difficult. The property has high stairs and is mandatory an elevator.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. I agree the parking lot is not big and we want in the future to improve that part. We offer the first floor suites for those who doesn't like stairs but is not big enough to have an elevator. Hope to have you back in the future. Best regards!
Other trip Nov 3, 2014
Hugo
US
5.0 / 5Outstanding
"Better than a fancy resort."
As a builder, I couldn't help but marvel at the design of this ten room boutique hotel. All rooms have a pool, tropical flower, and mountain side view from the rear open kitchen and patio. The buffet breakfast changes daily and is ample to tide you through most of the day. All of the staff take a personal interest in you. We moved to a fancy resort for the final two days of our week long stay. I would rather have stayed at the Pumilio for the whole visit.
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Our guests opinion is very important specially a builder opinion that works with design and is looking for comfort even more, thank you for your time. When we started this hotel adventure, the outside kitchens (since Costa Rica weather allows us to do it) was very important so the room doesn’t smell food and you can keep enjoying nature. For breakfast we decided not to have an schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. Usually as you mention fancy hotels don’t have the personalized service we can provide. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. Hope to have you back in the future. Best regards!
Other trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
"An Enchanting Place"
This is a wonderful property. There are only 10 rooms, all with terraces, that look out onto a beautiful, lush forest. We found the view breathtaking! They provide many extras, such as, a welcome drink of wine, a basket of treats in the room and a free delivery service from local restaurants. In addition, they also provide, a free round trip daily, to the beach or local town.Each room has a full outdoor kitchenette, with all the amenities. The staff, Milton, Adrian and Juan take care of all your needs. It was an awesome experience!
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Hi! Nice to hear from you it was a pleasure to meet you and your lovely family Milton, Adrian & Juan enjoyed your visit. We love to make our guests very welcome from the beginning, just like when we invite to our house All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. Since we are 4 Km away from either Jaco or Herradura offering the free transportation to Jaco or Herradura makes our location is strategically located to explore Costa Rica
3 night romance trip Oct 7, 2014
Mitch G
US
4.0 / 5Excellent
"Beautiful Property"
Hotel Pumilio was great. The property is absolutely beautiful. All of the suites have an outside area overlooking the pool with a refrigerator, toaster oven, stove top, etc. The staff was very nice and attentive. My only dislike was the breakfast. Having stayed in other hotels around Costa Rica prior to arriving at Pumilio it was hard not to compare. It didn't seem the staff in charge took much care to provide a fresh breakfast compared to the other hotels I stayed in. And there is no restaurant on site. So prepare to go out or make your own. The hotel does partner with other restaurants to deliver food to your room, but it can be pricey. So prepare accordingly. Otherwise, its a nice hotel
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thank you for your opinion that is very important for us & counts. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, specially knowing that they are sharing with us their vacation time. We are going to double check our breakfast that is very important part of our guests experience, is one of the reasons we have it without schedule and serve at room without extra cost if the guest prefer. Lots of our guest love our Gastronomic Adventures portfolio’s we chose the best restaurants in the area from different kind of food and have there menus, bring what our guest decide and serve it where your prefer, dinning room, terrace, balcony suite or even at the pool deck. Best regards!
3 night trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to relax and disconect"
It is the perfect combination of the hot sunny weather and beatiful green rainy forest. it is the perfect place to relax. rooms are very comfortable and the full equipment kitchen is very convenient. they also have a big grill for all guests to use when they want. the breakfast is delicious
Genuine Expedia guest review
Response by Pumilio Mountain & Ocean Hotel
Thanks for your opinion that is very important for us to keep improving the value to every day of our guest vacations in this hidden gem surrounded by nature but near to lots of activities and beaches. Loe to hear you really relaxed and discounted! If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Best regards!
Other trip Oct 17, 2014
Vanessa
US
5.0 / 5Outstanding
"Awesome"
Great stay, beautiful, hidden gem... Staff amazing and helpful. Highly recommended
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thanks for your opinion that is very important for us to guarantee a personalized and friendly service to add value to every day of our guest vacations in this hidden gem surrounded by nature but near to lots of activities and beaches. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Best regards!
1 night trip with friends Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Quiet Tropical Retreat"
Booked for one night but after seeing the property I extended my stay. Felt great just to be there. Sound of the river was great for sleeping. Very satisfied.
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thanks for your opinion that is very important for us, we were glad you were able to stay longer with us and hope to have your friends and family some day an specially you. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Best regards!
1 night trip Sep 2, 2014
Ron
US
5.0 / 5Outstanding
"excellent"
The Hotel was amazing , I am so humbled with the kind staff at this hotel. Everyone was a great help. The room was beautiful, very clean pool, quiet , food amazing,
Genuine Hotels.com guest review
Response by Pumilio Mountain & Ocean Hotel
Thanks for your opinion that is very important for us, we loved to have you with us and hope to see you again, we really care about every single day of our guest's vacations. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Best regards from all of us!
1 night trip Sep 6, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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