All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Av. Sunyaxchen Lote 46 y 47 Mza 2, Supermanzana 25, Cancun, QROO, 77509, Mexico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 160 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    3.6
4.0 / 5Excellent
"Nice Downtown Hotel"
Suites Gaby has nice convenient location with Walmart and ADO Bus ... Very clean room but they need to put refrigerator in each room ...!!!
Genuine Hotels.com guest review
4 night family trip Dec 16, 2012
A Traveler
US
5.0 / 5Outstanding
"Clean hotel downtown."
Clean and confortable hotel. Good location to access Market 28, ADO, downtown Cancun.
Genuine Expedia guest review
Other trip Dec 18, 2012
Rene
US
2.0 / 5Fair
No internet service although advertised as such.smelled like cigarette smoke, wet paint and paint smell.rough neighborhood, nite desk clerk unfriendly and unhelpful.
Genuine Hotels.com guest review
1 night trip Dec 11, 2012
A Traveler
US
5.0 / 5Outstanding
"Nice Spartan room"
The only thing I missed is a lamp by the bed(first time that I saw hotel without it), except that everything was great.
Genuine Hotels.com guest review
2 night family trip Dec 1, 2012
A Traveler
US
5.0 / 5Outstanding
Room was very clean. They decorated toilet nicely. Right next to Mercado 28. The only thing is that the AC never cooled off. It cost $200 pesos to get a taxi to get to the airport, which was great. 25min to the airport. Very reasonable price. Would definately stay here again. Wireless available only in the lobby
Genuine Hotels.com guest review
1 night family trip Nov 24, 2012
Natalia
US
5.0 / 5Outstanding
"Suites Gaby was a great overnite"
We were two couples coming to Cancun prior to our stay in Playa Del Carmen. We needed a hotel in Cancun for the night. We read the reviews on Hotels.com, and that is why we chose Suites Gaby. It was just as advertised. Very clean. Very friendly staff. And there was no extra fees whatsoever. Added plus was Mercado 28 across the street, so we had very good food at a reasonable price and the ladies got to shop for some souvenirs. Not a 5 star, but certainly a good place to stay overnight.
Genuine Hotels.com guest review
1 night trip Nov 16, 2012
Paul H
US
4.0 / 5Excellent
the hotel was nice for the price, the bug spray guy was little offputting but better that than bugs. room was clean and comfy. We felt a little too far away from things but buses seem to run quite late.
Genuine Hotels.com guest review
3 night trip Nov 4, 2012
mr b
US
3.0 / 5Good
"Close to large market and good restaurants"
Rooms were very clean but small. There is no elevator making it difficult to carry luggage to room. Amenities appeared to be new as if the room had been recently refurbished. Service was good arranging for cab to airport in early morning. The hotel is very near a large market place for tourist shopping with many restaurants serving local and Mayan dishes.
Genuine Hotels.com guest review
1 night trip Oct 22, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Small and very basic."
It's not a horrible place to stay by any means.. But don't expect a whole lot. It is very very basic. Our room was only a few feet wider that the bed. We had about a foot and a half to walk along the side of the bed to get to the bathroom. Very tiny, very cramped, very basic. But it was clean and decent other than that. And there is no elevator that we could find.
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Brad
CA
5.0 / 5Outstanding
"Helpful staff; close to Igelsia de Cristo Rey"
This was a well appointed up to date hotel. The staff were tremendously helpful. We were especially grateful to the bellhop who carried our heavy suitcases up to our room, as there is no elevator. Also the evening receptionist who printed out a map for us to find the church, (although it turns out I gave her the wrong address, but the WiFi worked well and we loacated it on google maps). Suites Gaby was walking distance to the Igelsia de Cristo Rey catholic church which we wished to attend. Several restaurants were just a few minutes walk down the street.
Genuine Hotels.com guest review
1 night romance trip Feb 17, 2015
John
CA
4.0 / 5Excellent
"Gaby's"
New hotel, spotless room, warm and helpful staff. The hotel lacks any traditional mexican flavor, there are no plants or gardens at all, and no pool giving it a very spartan feeling. Well located to explore restaurants. Clean safe and quiet, free parking in the garage protects the rental car. An Excellent value at $54 US.
Genuine Hotels.com guest review
1 night romance trip Feb 1, 2015
Matthew
CA
4.0 / 5Excellent
"Clean and economical"
Needed a place to sleep before flying out the next morning. it was very clean, I felt safe, car was parked inside. Perfect for what I needed.
Genuine Hotels.com guest review
1 night trip Jan 24, 2015
Byron
CA
3.0 / 5Good
"Okay"
THis hotel was rated this hotel 4 stars and it was more a 2 or 3 star hotel. It is posted that shuttle service provided but had no mention of cost. Well it does cost money $400-$800 pesos. And then the place had no hot water during my stay. I had to call 5 times until they determined the next day that the hot water heater was off. OFF? I mean its a hotel... people take showers. TH curtains do not cover the windows to the hall way so all can look in to your room. They offer no compensation for no water. no privacy.. etc. I was very disappointed and will not trust ratings posted.
Genuine Hotels.com guest review
1 night trip Jul 21, 2014
A Traveler
MX
5.0 / 5Outstanding
"Clean, modern hotel....."
Clean modern hotel with all the facilities required...Close to ADO Bus station and Mercado 28. Friendly staff and great breakfast with Mexican favourites....
Genuine Hotels.com guest review
1 night trip Jun 24, 2014
AS
GB
5.0 / 5Outstanding
"We'll be back"
HI.. we are on a limited budget and needed to be near the ADO Bus Station. This hotel was recommended by two other friends who unbeknownst to each other have also stayed at Suites Gaby. The receptionist speaks some English. She and all the staff we encountered were extremely friendly and helpful. We received a coupon for 2 drinks at the restaurant around the corner from the hotel. There are several restaurants to choose from and the bus station is only a 15 minute walk away. The room had a newly renovated bathroom with large shower; very comfortable bed. Despite a noisy air conditioner we had a good sleep, followed the next day by a delicious breakfast served in the main floor restaurant. We will definitely be back.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
CA
1.0 / 5Poor
"Never again!"
I arrived at midnight.. dead tired after a long journey, only to be told that there was no room available. I had a CONFIRMED booking from hotels.com to show.. but they only said "some error.. bla bla".. and I had to wait there for them to transfer me to another hotel. NOT how you want to start your visit.. so I'll never book them again.
Genuine Hotels.com guest review
1 night business trip May 5, 2014
A Traveler
GB
3.0 / 5Good
"ok"
it was ok walls are thin and other guests were pretty loud at night room was very clean and comfortable. staff was friendly.
Genuine Expedia guest review
Other trip Jan 6, 2014
3
CA
3.0 / 5Good
"Centrally located"
Rooms were modern and clean. Staff was friendly and helpful. Checkout is not until 1 p.m. which was helpful as we didn't leave until noon.
Genuine Expedia guest review
Other trip Nov 12, 2013
Evelyn
CA
5.0 / 5Outstanding
excellent and professional and friendly
Genuine Hotels.com guest review
2 night trip Sep 23, 2013
A Traveler
AU
3.0 / 5Good
"Decent hotel"
It was a decent hotel, I could not ask for more for the price. I could have added a bit higher rating, however the TV only had Spanish channels and the Wifi was very unreliable.
Genuine Hotels.com guest review
4 night trip Aug 24, 2013
Henrik
AS
5.0 / 5Outstanding
"Happy Customer"
Staff very friendly and helpful most of the times. Close to most of the restuarants and walking distance to Walmart.
Genuine Expedia guest review
Other trip Jul 7, 2013
A Traveler
NZ
4.0 / 5Excellent
"Lay Over Place to Stay"
This is a low cost hotel good if you have to stay in Cancun over night and don't want to put out a lot of money. It is a clean bed and bathroom, nothing fancy.
Genuine Expedia guest review
Other trip Apr 8, 2013
en
CA
5.0 / 5Outstanding
"A nice surprise!"
This room was far nicer than we expected. The bed and pillows very very comfortable, sheets were nice. Bathroom and shower were beautiful. Free WiFi was a plus! Lots of steps. You do have to ask for hangers and a blow dryer. Great for the price. Cab to the airport was about $25.
Genuine Hotels.com guest review
1 night trip Mar 23, 2013
Stephanie
MX
1.0 / 5Poor
"Not for a family"
No microwave,fridge,coffee machine,hair dryer,bath tub & locker not working. Receptionists:one in the mng shift doesn't speak or understand English he uses google translate to communicate,eve shift girl speaks little bit but very rude; she has "NO" for everything even without understanding what was requested. Third one of night shift (23:00-7:00) speaks v good English and is very helpful. Manager is not supportive too. Everybody including manager but except one at night kept on lying that they don't have access to kitchen of the restaurant to heat the bottle of milk for baby.My baby kept on crying for 2 days after 3 pm till 7 am but they didn't care at all but lied again and again but they use microwave to heat their eatables. Room service doesn't clean the room if you are inside. Receptionist after 3 pm said you must go out if you want your room to be cleaned. I asked why. She replied, "I don't know but you must go out".AN EXTREMELY RUDE LADY. Locker is out of order. They even didn't say it is not working. Toilet is often dirty but room service doesn't like to come immediately to clean. Wash basin is round that spills water on the floor. I regretted staying in Hotel Suite Gaby.My vacation spoiled.Will never ever stay here again and will also not recommend this hotel to any body.
Genuine Hotels.com guest review
Other trip Apr 3, 2013
A Traveler
IE
4.0 / 5Excellent
"Gaby Suites Review"
Hotel was conveniently located near markets and food court. A store was nearby and good restaurants. The hotel was quiet, clean and tidy and the staff were helpful. There was an ATM in the reception area. There was no hint of trouble when walking the streets at night near the hotel.
Genuine Expedia guest review
Other trip Mar 15, 2013
Terry
AU
5.0 / 5Outstanding
"good price good hotel"
Room is small but Clean, located in downtown, host is nice and friendly
Genuine Hotels.com guest review
2 night business trip Mar 9, 2013
A Traveler
CA
5.0 / 5Outstanding
"Suites Gaby"
Excellent hotel, very clean and wonderful staff. The location was close to downtown.
Genuine Expedia guest review
Other trip Feb 27, 2013
Chester
CA
4.0 / 5Excellent
"Very Good !!!"
The room are not sooooo big but good enough ! Clean.Cozy and nice people working at. Just 3 block from the main bus stop that take you to the airport or other places in Mexico ...and i like that !
Genuine Hotels.com guest review
2 night trip Feb 9, 2013
Marcello
MX
5.0 / 5Outstanding
"Suites Gaby Cancun"
The hotel was very clean and the staff were very helpful. We would stay there again.
Genuine Expedia guest review
Other trip Feb 22, 2013
Chester
CA
5.0 / 5Outstanding
"great location, great service ,great cleanliness"
great stay more than expected for the price with great car security.
Genuine Hotels.com guest review
6 night trip Feb 11, 2013
Frank and Sonja
CA
4.0 / 5Excellent
"Old Town Retreat"
Most Friendly staff , and although they are updating, cleanliness was all there. Very close to Everything. Great Value!
Genuine Expedia guest review
Other trip Dec 9, 2012
Patrick
CA
3.0 / 5Good
"One day at gaby suites cancun"
We stayed I cancun for 8 days. For one week we stayed at OMNI hotel . And one day at gaby. Vet nice location and you really feel that you are in Mexico. Would have wanted to stay longer there as there were many restaurants around to try. The room The only thing is that they did not have Internet and also receptionist does not speak english.
Genuine Hotels.com guest review
Family trip Nov 22, 2012
Cplim
PH
3.0 / 5Good
"improvements"
I went for dental implants so hotel needs small fridge
Genuine Expedia guest review
Other trip Nov 21, 2012
Garry
CA
5.0 / 5Outstanding
"Great price!"
Fantastically priced hotel if you're a traveller on a budget or just passing through Cancun. I wouldn't recommend for a full holiday, but definitely ticks all the boxes for a short stay. And can't beat free wifi in the room!
Genuine Hotels.com guest review
1 night trip Sep 27, 2012
Vika
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Suites Gaby, estancia excelente y buena ubicacion"
La estancia fue bastante placentera y comoda
Genuine Hotels.com guest review
2 night business trip Jul 6, 2015
Ignacio
MX
2.0 / 5Fair
"desagradable"
un hotel reducido demasiado caro para lo que ofrece en si lo único agradable son las habitaciones pero el personal y el hotel deja mucho que desear una atención male y un hotel caro para el servicio que ofrece, no tiene ni piscina ni espacio ni elevador
Genuine Expedia guest review
Other trip Apr 27, 2015
Ricardo
MX
3.0 / 5Good
"メルカド28に近い、格安ホテル。"
これまでのレビューにもあるように、メルカド28も徒歩圏内。ウォルマートにも歩いて行けます。セントロの雰囲気を味わうには宿泊する価値のあるホテル。ただし、ADOのバスターミナルからは大きな荷物がある方は要注意。徒歩15分程度だが、道ががたがたな所を歩くので、結構疲れます。後、ホテルの場所も夜中に到着する場合はわかりにくいです。とはいえ、価格が価格ですので、費用対効果なら、まあこんなもんでしょう。
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
JP
4.0 / 5Excellent
"Siisti huone"
Varasimme tämän hotellin samana iltana ja päästiin heti huoneeseen. Huone oli siisti ja rauhallinen, mutta ilnastointi ei ollut kovin toimiva.
Genuine Hotels.com guest review
2 night romance trip Mar 1, 2015
Mariele
FI
2.0 / 5Fair
"precio justo"
Precio razonable para hotel de esa categoría, en general todo bien
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
MAN CHI
CL
5.0 / 5Outstanding
"buen hotel"
Bien todo
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Duilio
CO
4.0 / 5Excellent
"Absolut empfehlenswert!!!"
Wir waren zwar nur für eine Nacht auf der Durchreise in diesem Hotel, waren aber durchweg zufrieden. Hotel liegt etwas abseits im Zentrum von Cancun.
Genuine Expedia guest review
Other trip Nov 17, 2014
A Traveler
DE
3.0 / 5Good
"Bom para estadia curta"
Bom hotel para hospedagens curtas. Café da manhã bom. Bom preço.
Genuine Hotels.com guest review
1 night romance trip Sep 7, 2014
Thiago
BR
2.0 / 5Fair
"So se estiver querendo algo super basico"
Nem devia dizer q tem internet. Fica mais fora q td. Super lenta. Escadas em td o predio. Nao ha elevador. Ate p praia tem escadas. P chegar c as malas tbm. Entao n eh indicado p tds os publicos. O lobby eh excelente bem moderno. Distoa do resto do hotel q eh td no chalpisco pintado. O cafe eh variado. Alguns itens do banheiro estavam enferrujados.a luz no box demorava a acender. E tinha uma goteira msm nela. Peguei uma suite. Imensa. 2 camas de casal. 1 frigobar. 2 tvs de tela plana. Tinha vista p o mar. No entanto reservei a opcao c vista p o mar ou varanda. O atendente me falou q o quarto era fechada e ofereceu esse upgrade. O hotel ta em reforma. Deve melhorar em breve. O sv na praia eles cobram pra ficar nessa cama q fica la. E vc tem q pagar logo apos cada item consumid. Nem estimula. Vale os cento e poucos reais da diaria. Nada mais por enqusnto. Bem localizado. Da p ir de pe p o outback e o shopping la isla.
Genuine Hotels.com guest review
2 night trip Nov 5, 2014
rafaella
BR
4.0 / 5Excellent
"Geweldig en rustige hotel in de buurt Chichen Itza"
We konden daar echt goed ontspannen na we Chichen Itza bezochten
Genuine Hotels.com guest review
1 night trip with friends Oct 8, 2014
Mudita Lestari
NL
4.0 / 5Excellent
"Muy agradable hotel"
Muy confortable, cumplió mis expectativas, agradable ambiente, muy bien la comida y un buen trato por parte del personal del hotel.
Genuine Expedia guest review
Other trip Sep 8, 2014
Pablo
MX
4.0 / 5Excellent
"Hotel agradable"
Tuve una estancia corta pero muy agradable, cumplió las expectativas, me lo recomendó un amigo.
Genuine Expedia guest review
Other trip Aug 30, 2014
Pablo
MX
4.0 / 5Excellent
"Muy agradable el ambiente y las habitaciones"
Muy confortable y el personal me atendió muy bien.
Genuine Expedia guest review
Other trip Aug 21, 2014
Pablo
MX
3.0 / 5Good
"アクセス便利なセントロのホテル"
まず、立地が便利です。深夜の飛行機到着で、次の日のホテルゾーン移動に備え、一晩セントロを味わいたかったので宿泊しました。 セントロのバスターミナルから徒歩10分、タクシーで数百円の距離。メルカド28やコンビニも数分。レストランやタコス屋もそばにあります。 ホテルは必要最低限だが、キレイに保たれて何も困らず。朝食Wi-Fiもついて納得です。 セントロを味わいたい、早朝深夜の空港移動、バスターミナルからの観光にはオススメです。
Genuine Expedia guest review
Other trip Aug 14, 2014
S
JP
3.0 / 5Good
"Nettes Hotel im Innenstadtbereich"
Allgemein nettes Hotel im Innenstadtbereich. Etwas längerer Fußmarsch zu den Busterminals ca.10min.
Genuine Expedia guest review
Other trip Jun 8, 2014
Markus
DE
3.0 / 5Good
"Ruidoso"
Dentro de las habitaciones se escucha todo lo que sucede afuera de ella, agregar también que estaban remodelando aprineras horas, el ruido era imposible de no notarlo. El agua caliente en la regadera, es por horarios.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
MX
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