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Smiling Hotel and Spa, Siem Reap

4 stars
National Rd No 6, Chong Kaosou VillageSangkat Slor Kram, Siem ReapCambodia, ‏‎800-491-6126
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Good3.8 / 5
Cleanliness
Clean
Service
Fantastic service
Breakfast
Breakfast is average
Room
Room is not nice
24See all 24 Hotels.com reviews
From 124 reviewsTripAdvisor Traveller Rating

Smiling Hotel and Spa, Siem Reap

Hotel Info: ‎866-539-8117‎

from $34
  • Superior room
  • Executive Suite
  • Deluxe Room, Pool View
  • Junior Suite
  • Deluxe Room, City View

At a glance

Key facts

Hotel size

  • This hotel has 236 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-Midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Free airport pickup (available on request) *

Parking

  • Free self parking

Also known as

  • Smiling Hotel
  • Smiling Hotel Siem Reap
  • Smiling Siem Reap
  • Smiling Hotel And Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 11 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 5 years old are not allowed in the spa without adult supervision.

Guests under 10 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 25 per night

Cribs/Infant beds are available for USD 15 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 10 per vehicle (one-way)

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Barbeque grills
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space size (feet) - 3531
  • Conference space size (meters) - 328
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2005
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Smiling Spa has 2 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Children under 5 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

Dining

Smiling Cafe - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.

Poolside Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Smiling Hotel and Spa, Siem Reap’s small print

Also known as

  • Smiling Hotel
  • Smiling Hotel Siem Reap
  • Smiling Siem Reap
  • Smiling Hotel And Spa

Policies

Only registered guests are allowed in the guestrooms.

Children under 11 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 5 years old are not allowed in the spa without adult supervision.

Guests under 10 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 25 per night

Cribs/Infant beds are available for USD 15 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 10 per vehicle (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 24 reviews

Smiling Hotel and Spa, Siem Reap
Good3.0 / 5
Could be excellent - but...
Everything would have been perfect - except hotel in under construction. Also a/c is severely lacking!
Other trip
Smiling Hotel and Spa, Siem Reap
Good3.0 / 5
Great the first day, fell apart the second day....
We had a fabulous first day but on the second day it all fell apart. They couldn't figure out the credit card (ever) which led to a trip to the ATM for cash. This is despite the "We proudly accept credit cards" sign on the front desk. In addition, our massages at the hotel the first day were top notch (traditional Camdobian) but the second day my friend and I had two girls who were extraordinarily unprofessional. They talked nonstop, giggled, asked if we knew how to speak Cambodian (I can imagine why) and routinely would stop massaging for a minute at a time in order to focus on their conversation. Also a girl came in and started discussing business for some minutes with them and us (if we were supposed to have one hour or only one half). Fully ridiculous. Their food was pretty good, with the exception of a pizza that was clearly frozen and seemed like cardboard. The bed is rock hard but I kind of like that.
1 night trip with friends
Smiling Hotel and Spa, Siem Reap
Outstanding5.0 / 5
Amazing and Incredible Service, Beautiful Hotel
I personally cannot say enough wonderful things about this hotel. The hotel is spotless, the rooms immaculate, comfortable and clean. The Service is what stood out the most! The staff here is "Smiling" and helpful, attentive, and ensured that every need was anticipated. It has honestly been years since I have had service this good. The front desk staff was simply amazing at everything. Our room wasn't ready at check-in, so they gave us a temporary room to store our bags while we went to Angkor Wat. When we came back late, they ran to the room, moved our bags, and did so with such efficiency. A true 5 star service experience! When I go back to Angkor Wat, I will be staying at the Smiling Hotel!
2 night trip with friends
Smiling Hotel and Spa, Siem Reap
Outstanding5.0 / 5
Good
Excellent
3 night family trip
Smiling Hotel and Spa, Siem Reap
Excellent4.0 / 5
Nice hotel
Smiling was a nice stay. They had forgotten to pick us up from the airport but managed to check us in early and were very helpful for the remainder if our stay. The masseurs are from a massage shop in siem reap centre and their requests for tips and 'special' massages can make the experience quite awkward. Overall an enjoyable stay.
5 night trip

See all reviews

Smiling Hotel and Spa, Siem Reap

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