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  • LAICO Regency Hotel
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All hotels in Nairobi, Kenya
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1 room,  2 adults 
Adults Children
Room 1:

LAICO Regency Hotel - Nairobi

-1.284473, 36.816412
4 stars
Loita St, Uhuru Highway Intersection, P. O. Box 57549 - 00200, Nairobi, 00200 Kenya ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $145
available on 05/25/13
Price Match Guarantee
3.5 30 5

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    LAICO Regency Hotel
    View LAICO Regency Hotel on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near LAICO Regency Hotel

    • Central Park Hotels - Nairobi 260 yards
    • Teleposta Towers Hotels - Nairobi 380 yards
    • City Market Hotels - Nairobi 430 yards
    • Jeevanjee Gardens Hotels - Nairobi 510 yards
    • University of Nairobi Hotels - Nairobi 580 yards
    • All landmarks in Nairobi

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    Overview of LAICO Regency Hotel - Nairobi

    Business hotel in the heart of Nairobi City.
    Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. We are considered among the best Nairobi leisure and business hotels.

    Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. The hotel is conveniently located at the heart of Nairobi City. Easily accessible in a secure location.

    Hotel Amenities and Facilities
    We have outdoor pool, gym, beauty shop and massage parlour. LAICO Regency boasts 12 meeting and banquet rooms that can accommodate 20 to 500 people. Our function spaces have been the setting for all types of events, from business meetings to weddings. For dining and entertainment, LAICO Regency features three restaurants and 2 bars. The Atrium Restaurant serves buffet breakfast, lunch, and dinner in a casual environment. Roberto's offers Italian cuisine in a more intimate atmosphere.

    Rooms and Room Facilities
    Warm and welcoming with your choice of a queen or twin beds. Business travelers will appreciate complimentary high-speed wireless Internet access, whilst enjoying room service at your convenience, 24 hours a day.

    Here, you'll experience city living at its finest, with a host of distinctive features and comforts with a Concierge, Laundry, dual voltage power supply, quality toiletries, evening turn down and one floor designated for smoking rooms.

    Image of LAICO Regency Hotel, Nairobi
    3.5 out of 5 Good (30 reviews)
    (Neighborhood average 3.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Friendly knowledgable staff , all the amenities that one ask for. Excellent Gym and Swimming pool by Lalit  from Johannesburg on 10/23/12

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $145
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe, Single Occupancy

    Deluxe room with queen bed

    Executive suite

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • Minimum Spring Break check-in age is 18 years old.

    • Pets not allowed
    • Minimum guest age is: 18
    • Early departure fee charged
    • Check-in time starts at: 2 PM
    • Check-out time is: Noon
    • Minimum check-in age is: 18
    • Parking height restrictions apply

    • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • A resort fee is included in the total price displayed.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Barbecue grill(s)
    • Designated smoking areas
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 12
    • Patio
    • Poolside bar
    • Swimming pool - children's
    • Swimming pool - outdoor
    • See more facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Conference center
      • Free guest parking during stay
      • Free Wi-Fi
      • Meeting facilities size (feet) - 4500
      • Meeting facilities size (meters) - 420
      • Number of meeting/conference rooms - 8
      • On-site medical assistance available
      • Shopping center shuttle (surcharge)
      • Snack bar/deli
      • Total number of rooms - 196
      • Tours/ticket assistance
      • Train station pickup (complimentary)
      • Year Built 1992
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Iron/ironing board (on request)
    • Sofa bed
    • Speakerphone
    • Trouser press
    • Washer/dryer
    • Welcome amenities
    • See more room details
      • Access via exterior corridors
      • Bathrobes
      • City view
      • Climate control
      • Complimentary bottled water
      • Complimentary toiletries
      • Daily housekeeping
      • Direct-dial phone
      • ESPN
      • Free movie channels
      • Free Wi-Fi
      • Garden view
      • Handheld showerhead
      • In-room safe (laptop compatible)
      • Jetted bathtub
      • Makeup/shaving mirror
      • Memory foam mattress
      • Pool view
      • Premium TV channels
      • Private bathroom
      • Satellite TV service
      • Shower/tub combination
      • Signature bedding
      • Slippers
      • Voice mail
      • Window opens
    • Services
    • Free parking
    • Multilingual staff
    • Room service
    • Secure parking
    • Security guard
    • Self parking
    • Spa services on site
    • Steam room
    • Use of nearby fitness center (complimentary)
    • Valet parking
    • View more services
      • Airport transportation (surcharge)
      • Beauty services
      • Breakfast available (surcharge)
      • Cell phone/mobile rental
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Laundry facilities
      • Massage - spa treatment room(s)
    • Business & Event
    • Banquet facilities
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple small meeting rooms
    • Technology helpdesk
    • Technology support staff
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Recreation

    • Aerobics on site
    • Basketball nearby
    • Bicycle rentals nearby
    • Ecotours nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Helicopter/airplane tours nearby
    • Horse riding/rental nearby
    • Ice skating nearby
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Swimming on site
    • Tennis nearby
    • Volleyball nearby
    • Yoga classes/instruction nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Hot and cold buffet breakfast fee: USD 25 per person (approximately)
    • Late check-out fee: USD 130

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum Spring Break check-in age is 18 years old.

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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Central Park - 300 yards
    • Nairobi - 300 yards
    • Teleposta Towers - 400 yards
    • City Market - 400 yards
    • Jeevanjee Gardens - 500 yards
    • University of Nairobi - 600 yards
    • Uhuru Park - 700 yards
    • Kenyatta Mausoleum - 700 yards
    • City Hall - 700 yards
    • Kenya National Theatre - 800 yards

    1.0 - 3.0 mi

    • Nairobi Wilson Airport (WIL) - 2.3 miles

    3.0+ mi

    • Nairobi Jomo Kenyatta Intl. Airport (NBO) - 8.1 miles
    All hotels in Nairobi, Kenya
    Reviews
    • All (30)
    • Business (12)
    • Romance (0)
    • Family (0)
    • Friends (1)
    • Other (17)
    3.5 / 5
    Good

    Score breakdown (from 30 reviews)

    • 5.0
      (5)
    • 4.0
      (12)
    • 3.0
      (9)
    • 2.0
      (1)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      3.8
    • Service
      3.5
    • Comfort
      3.8
    • Condition
      3.4

    Reviews: Overall

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    LAICO Regency Hotel - Nairobi
    5.0 / 5
    Outstanding
    "Great Business Trip"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Friendly knowledgable staff , all the amenities that one ask for. Excellent Gym and Swimming pool
    Genuine Expedia guest review
    Other trip
    Oct 23, 2012
    Lalit
    US

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Ideal Business Hotel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Great place to be if you really want to be within walking distance of most of your meetings in Nairobi. It also appears secure enough. Its great if you are on a business visit not for holiday really.
    Genuine Expedia guest review
    Other trip
    Oct 2, 2012
    James
    US

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Good business hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The staff was extremely helpful and polite. I had some difficulty with Internet connections, and the business center staff assisted me, first with access to their computers, and then with the assistance of an IT specialist, who corrected the problem.
    Genuine Expedia guest review
    Other trip
    Sep 11, 2012
    TB
    US

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2011
    A Traveller
    US

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "LAICO - 5 star outside; 3 star inside"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The LAICO is beautiful on the outside. It has all the makings of a 5 star hotel. Marble foyer; well dressed attendants; plush dining etc. However, once inside the room, rating dropped immediately to a 3. The bed had linen with holes in it. The "memory foam" mattress must have been the first one ever made because it was horrible. The bathroom was outdated […] despite the website speaking of room renovations being recently completed. Lastly, at checkout, I was charged double the amount for a taxi to the airport and told it was for their limousine service. When I stated that I didn't want limo service; a regular cab was fine, I was told that he had already rung it up and it was too late. In addition when he saw that I was not pleased with that answer he said their establishment didn't call taxi's but only used their limo service. Then I was told to have a seat and they would get me shortly. That didn't happen and when I asked one of the attendants he told me there was no room in the limo. I did ask to speak to the manager who refunded my money and called a cab. At the same time, another patron was having an argument with the hotel staff about being overcharged on his bill. Again, the manager stepped in and smoothed it out. I won't be staying there again. Read more
    Genuine Hotels.com guest review
    1 night business trip in Sep 2010
    Stephanie C
    US

    The following English reviews were posted by Hotels.com guests from other countries

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "Over-priced"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Stuff is trying hard but over-sale of additional services which are over-priced (Breakfast, Dinner, taxi services). Wi-Fi was not functioning at my room.
    Genuine Hotels.com guest review
    3 night business trip in Feb 2013
    A Traveller
    IL

    LAICO Regency Hotel - Nairobi
    1.0 / 5
    Poor
    "NEVER AGAIN"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    Don't stay in this hotel if you expect any kind of quality service. Room was in a desperate state. Dirty. Smelly. Almost fell of the toilet seat as it was not planted into the floor properly and was swinging from side to side. Bed was extremely uncomfortable. Hair dryer couldn't dry hair. Bath tub did not have a plug so couldn't have a bath. Shower […] had no power. Internet was terrible in the room. I have stayed in this hotel in late 90s, nothing has changed since then and nobody has bothered to ever improve anything. Check-out took half an hour when I was the only one checking out. I could go on and on but won't. Read more
    Genuine Expedia guest review
    Other trip
    Nov 23, 2012
    Traveller
    GB

    LAICO Regency Hotel - Nairobi
    5.0 / 5
    Outstanding
    "Close to the CBD"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very good service and an enjoyable stay
    Genuine Hotels.com guest review
    8 night trip in Oct 2012
    M kINGSHOTT
    GB

    LAICO Regency Hotel - Nairobi
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very comfortable,helpful staff and i would definately stay there again
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    GB

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "City center"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel is comfortable slightly dated and the years show but all in all good value for money ... breakfast is expensive 25 dollars per person but the rooms are great ... take the bed only option there are lots of good breakfast places nearby with fantastic coffee...
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    awantika
    IE

    LAICO Regency Hotel - Nairobi
    5.0 / 5
    Outstanding
    "Secure, relaxing place in town"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was impressed with the staff. They were attentive and friendly. Hotel was clean, good food at all restaurants in the hotel. Nice pool. One of the better values in Nairobi.
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    A Traveller
    IE

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Efficient and relaxing value for money"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    A good quality hotel with everything functioning as it should. Wifi effective and great meeting facilities too. Unlike some of the nearby hotels, the Regency excels on merit rather than brand. I will definitely use it again when I am next in Nairobi
    Genuine Expedia guest review
    Other trip
    Aug 27, 2012
    A Traveller
    GB

    LAICO Regency Hotel - Nairobi
    1.0 / 5
    Poor
    "Be careful of this hotel"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Be sure to get what you expect in writing from these people. I called to see if they have a complimentary shuttle to/from the airport "Yes, we even have a desk at the Airport" and when I went to check out, they wanted to charge me $50 each way. When I told the manager that this is what they told me when I called, he asked if I had it in writing. I told […] him I am not paying and he threatened to call the Police! Money hungry people after I paid a very premium rate. No meals included in rate. Read more
    Genuine Hotels.com guest review
    1 night business trip in Jul 2012
    Sam
    IE

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Laico Regency Nairobi"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The room, lobby and atrium are very nicely kept. The pool area however is a bit run down and dated. We didn't use the pool as it seems they keep it covered most of the time. I'm not sure if this is to keep it clean or to keep it warm, but whenever we went there the cover was on. The pool area needs a bit of maintenance as it is showing signs of wear, […] The staff is great, and the hotel food is excellent. Centrally located in Nairobi so you can walk to most everything if you so choose. Read more
    Genuine Expedia guest review
    Other trip
    Jul 3, 2012
    Robert
    CA

    LAICO Regency Hotel - Nairobi
    2.0 / 5
    Fair
    "not good"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    On the outside this hotel looks great, just until you get a room. There is only hot water in the morning (and it isn't really hot), and there wasn't any internet connection the first 12 hrs, the remaining time it was VERY slow even within KE standards.. The staff seems not to know the name hospitality. we asked if they could get of a taxi and they answered […] "no"but we have a limo sevice. Which we declined as it was the douple price. We said no to the limo service and then they replied "we can't help you to get a taxi". anyway we found one ourselves. The above rating is both shared by me and my collegue. Last time we stayed in Nairobi we stayed at the Nairobi Transit hotel, even being a "lower" class hotel we missed it simply because they were kind, had hot water and a good internet connection. We will never return to the Regency... Read more
    Genuine Hotels.com guest review
    2 night business trip in Apr 2012
    johannes
    IE

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "very bad experience"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    i booked a room with breakfas(prepaid)t but after checkin they denied breakfast. Very embarassing situation. I showed all supporting documents like a beggar for a simple breakfast and hotel staff simply declined. As i travelled from dubai , my agenda was to do business meetings. Very very bad experience . I want hotels.com through which i selected this […] hotel to ensure no guests face this problem in the future. Read more
    Genuine Hotels.com guest review
    4 night business trip in Apr 2012
    Mouqeet
    IE

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "fare price"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    just a average hotel ..... as expected
    Genuine Hotels.com guest review
    3 night trip in Mar 2012
    A Traveller

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Great hotel in heart of Nairobi"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Exactly as booked. Problem with internet, unable to access free wifi so had to use business centre. Otherwise a great hotel.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2011
    A Traveller
    AU

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Overall very good experience"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    This is a period (70s?) atrium style popularised by the Hyatt chain. Overall style is impressive, if a little dated. The place could do with a little freshening up but overall this is a good bet. For Nairobi. The location is good and I had no problems at any time of day or night venturing out. Staff were helpful and friendly. Breakfast was pretty international […] and comprehensive. However the hotel is close to a couple of very good local eateries which provide more authentic breakfasts at local prices. The bar service was good and prices very reasonable. Of the 3 hotels I stayed at in Nairobi, this is the one I would return to. On this trip I also stayed at the Fairview and the Sarova Panafric. The Fairview is very pleasant in that old British colonial way but you'd never know you were in Africa, more like Surrey in summer. Plus it is a long walk from downtown, which feels dodgy at night. The Sarova Panafric was a mess. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Jan 2011
    Nigel T
    GB

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "Laico Regency Hotel in Nairobi is OK"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    It is quality 4 Money: please check hotels.com for hotel offers and they can always give you sharp rates. That is my experience till now. So I got a good quality room for a reasonable price where I could work easily. The only thing that needs improvement is the airco. They use a very, very outdate system that makes an incredibel noise!!! The hotel is […] in the centre with lots of Bfast & shopping options around. Read more
    Genuine Hotels.com guest review
    1 night trip in Oct 2010
    Jan H
    ZA

    The following reviews were posted by Hotels.com guests from other countries

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "酒店的位置不错,但里面的服务人员不好"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    在里面服务的人员好像只想赚游客钱,从那里到机场出租车的当地价格是1000,但服务员跟我说50美元!1美元=87肯尼亚钱
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Sherry
    CN

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "CBD에 위치하여 비즈니스에 적합. Uhuru 공원 이용 편리.주변도로 교통체증 불편"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    무난하고 친철한 서비스
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    A Traveller
    KR

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Nice hotel if someone want to stay one or two days in Nairobi
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    Carlos
    CO

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Sep 2012
    A Traveller
    JP

    LAICO Regency Hotel - Nairobi
    4.0 / 5
    Excellent
    "bonne solution pour faire escale quand les hotels"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    bonnes prestations bien que l'hôtel ai un peu vieilli
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    marche
    FR

    LAICO Regency Hotel - Nairobi
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    JP

    LAICO Regency Hotel - Nairobi
    3.0 / 5
    Good
    "hotel Laico Nairobi"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Vieillot, a besoin d'un rafraichissement très sérieux. J'ai dû changer deux fois de chambre avant d'en trouver une potable mais dont la climatisation ne fonctionnait pas. Eclairage tristounet. Proposent un service de voiturage en Mercédes mais à deux fois le prix de l'hotel où je descend d'habitude mais c'est des Toyota!
    Genuine Hotels.com guest review
    2 night business trip in May 2011
    A Traveller
    FR

    LAICO Regency Hotel - Nairobi
    1.0 / 5
    Poor
    "Hotel is old and worn out, service not good enough"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      1.0
    The first half of the stay was ok, even if the building was clearly old and worn out. But when the air conditioning broke down, the service was terrible. It took them hours to send a service man, and eventually move me to another room. The AC in the new room didn't work either, and I spent several hours every day for the remainder of my stay, trying […] to get it sorted. But I ended up living there for 4 days with no AC - and anyone who's been to Nairobi will know what that means. I will never stay at this hotel again, and will recommend others to find alternatives (they exist!) that are much better and cost the same. Read more
    Genuine Hotels.com guest review
    7 night business trip in Mar 2011
    A Traveller
    NO

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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