"Paradise in midst of mass chaos"
First and most important; make sure you set up a transfer with the riad -- run by a Frenchman who speaks perfect English -- from the airport or train station. You will NEVER find this place by yourself and you may find the experience a bit more harrowing than you'd like. The riad truly is an oasis in the midst of mass chaos. The place is absolutely […] beautiful and peaceful. You never hear much more than the birds chirping. Everything changes once you step outside. IF you want a real Marraskesh experience but a place to escape to for some R & R, this is your place. The staff is competent and efficient, but not warm and fuzzy. Read moreGenuine Hotels.com guest review
"Loved the Riad and its location"
Riad Karmela is a small piece of paradise in the middle of a very noisy medina. The hotel staff couldn't have done more for our comfort. I'd especially like to thank Saeed for his excellent service, he greeted us with mint tea on our arrival. Explained the Medina, how to haggle with sellers, what to do if we are lost and the best places to see. This […] information was priceless. One tip, book your taxi through the Riad (via email), their driver will not only pick you up but walk you to the Riad. Normal taxis only drop you at the main square from where, it is next to impossible to find your way to the Riad. Read moreGenuine Expedia guest review
"A sense of calm close to all the action."
Close to the Souks and central square, the Riad was well situated, full of character and clean. The staff were on the whole good however we felt that the prices for extras (food, drinks and the taxi to and from the airport etc.) were exploitative especially given the difficult location of the Riad to find if a taxi was not used and that the advice given […] by staff upon arrival could have been clearer. Read moreGenuine Expedia guest review
"All round great place to stay"
Excellent riad, great accommodation, facilities and location - highly recommended!Genuine Expedia guest review
"Riad Karmela, A peaceful welcome calm in a storm!"
The Riad Karmela is well located in the Medina, would definitely use their taxi service to & from airport or you'll never find it!! (15€ each way) We were greeted by the very pleasant & welcoming Bouchra who immediately seated us, gave us mint tea, Moroccan pastries and a map which she kindly took time to point out very useful info regarding all aspects […] of our visit. The Riad itself is authentically, decorated, and very peaceful and relaxing and there are many places to unwind whether inside or out on the sun terraces! Due to the nature of Riads being rooms around a courtyard, there's definitely sleep disturbance simply because of people coming in and out at different times & not necessarily being very considerate to others.. Also very echoey, just the turn of a key in the next doors lock can sound really loud! Bear this in mind before staying in any Riad if you like your sleep!! Breakfast simple but locally sourced fresh fruits, nice omelettes, variety of pastries breads & cereals. We booked an evening meal in the dining room which is beautiful & peaceful, meal was €25 each, so excited as had read reviews of fantastic Moroccan cuisine but opened our tagine to find 2 chicken legs 2 halved potatoes, 4 green olives .. Accompanied with a few cold pickled vegetables!! SO so disappointed, maybe just a bad night!! Wifi is dreadfully inadequate! The staff happily helped with any requests & Atlas excursions is a must do!! All in all we had a lovely, fun, relaxing stay! Read moreGenuine Expedia guest review
A beautiful sanctuary in the middle of the old city. Helpful and engaging staff. As the marrakech market pluses on the outside, your peace is ensured. I visited with my 79 year old mother, she loved it. Thank you.Genuine Expedia guest review
The riad is really beautiful place to relax in a contrast from the hustle and bustle outside. The interior is beautiful modern yet cultural taste of morrocan designs. The main reception area is wonderful with its peaceful fountain. The rooms could be better as we had two single beds to make our double. Basic necessities provided such as water clean […] sheets, not like a hotel you dont have further room service although the staff are more then happy to help. Food is provided on reservation dinner takes place on the roof top your better off eating in the main market square as it is far cheaper! All in all it is a lovely place to stay but perhaps enquire about the facilities your room provides. Read moreGenuine Expedia guest review
We had a wonderful stay at Riad Karmela, it really is an oasis of calm. Wonderful rooms and so many little rooms, courtyards and terraces to sit in and while away the hours. The evening meals are superb as is the service, we were delighted with our meal. The starter was 5 bowls of different vegetables, beans and lentils, all deliciously flavoured and […] served with Morrocan bread. Then a steaming tagine of chicken and olives, (more bread of wanted) followed by a scrummy flourless chocolate cake, ice cream, fresh orange and cinnamon cooked apple. To end the meal there was typical mint tea and little almond petit fours. Sadly the breakfast wasn't of the same standard. It is a typical morrocan breakfast, which in itself is lovely, freshly squeezed orange juice, bread, pastries, jams, fruit and homemade pancakes but it is very hit and miss. On the first day there was an omlette, smoked salmon, ham and some freshly made griddled bread but the next day there was none of this and nothing to replace it. Then on the third day we went for breakfast and chose our breakfast from a limited choice, then when we came back for more tea (you have to go and get this yourself, coffee is on the table) there were two different types of cheese, raspberries and some different pastries. It really shouldn't depend on what time you go for breakfast as to what you get. Also, the staff are not very personable, at all, in the mornings, despite sometimes they are the amazing staff that served you in the eve Read moreGenuine Expedia guest review
Wonderful, relaxing great staff. Central in the medinaGenuine Expedia guest review
"Beautiful riad in the heart of the medina"
A friend and I recently stayed at Riad Karmela. It was my second time to Marrakesh and the first time for my friend. We picked Riad Karmela because of its central location in the medina and its lovely courtyards (orange trees were a major bonus!). On arrival, we were not disappointed and were welcomed warmly with mint tea and pastries and an explanation […] of the facilities, location, things to do, etc. The room (Zohra) on the first floor was clean and spacious and we found the meals to be very good, particularly the Morrocan dinners which were very fresh, generous and tasty (especially being vegetarians). Breakfast also had a good selection of items - taken on the spacious roof terrace. The main square and the souks are a 10-min walk away (without having to go through the main square which was a huge benefit), and it definitely makes sense to make a note of landmarks to help find your way. There are many wonderful riads in the medina and some not so good, but Riad Karmela is definitely one I'd stay at again. Special thanks to Mus, who was particuarly friendly and helpful. Tip - worth booking the airport transfer provided by the riad in advance. Read moreGenuine Expedia guest review
We had 4 nights in Riad Karmela and it was fantastic. Lovely helpful staff, rooms were nice enough but we didn't spend long in them so were fine. The courtyards and roof terrace and little nooks and crannies were beautiful. From the madness outside the door it was a peaceful tranquil oasis I'd recommend any day of the week.Genuine Expedia guest review
"Great hotel, central location, helpful staff"
My girlfriend and I stayed in Riad Karmela for 8 nights at the end of August. It was quiet season in Marrakech, and as we were at the Riad for such a long time they upgraded us free of charge to a suite! The Riad was very clean and tidy, and the staff spoke great English. They provided us with a very informative map and advised us on the best places […] to go and visit. We also organised two excursions with them, to the Sahara and Atlas Mountains - both were very reasonably priced. The Riad's location made the old medina very accessible, and we could walk to and from the main square in ~10 minutes, at any time of night. The food at the roof-top restaurant was arguably the best authentic moroccan food we had all week. We would highly recommend this Riad. Read moreGenuine Expedia guest review
"A friendly oasis in the heart of the medina."
Arriving at Riad Karmela, by pre-arranged petit taxi transfer, then led the last two three hundred metres by a porter, you're thrown immediately into the heat, bustle, smell and dust of the medina. Donkey carts, mopeds and cyclists share the narrow streets. But inside the riad, all is quiet and calm. The host offers mint tea in the courtyard and gives […] lots of essential advice about getting around, where to eat, how to bargain and how to avoid scams. In the background, a couple of tortoises can be seen wandering in search of the grapes that guests sometimes leave for them. The room was large with a huge and comfortable double bed and there was also a single. The bathroom was fairly basic, mostly smooth plaster rather than tiles, but everything worked. There was aircon if you needed it and wifi (albeit at times a little slow) was available. Breakfast was served on the extensive roof terrace, a delightful space featuring bougainvillea and local bird life. On offer were bread, croissants and pastries, cheese, cold meats, omelette, yogurt, nuts, cereals and preserves, plus freshly squeezed orange juice and coffee. We also had dinner there one evening and that, too, was very good, though it's a set, no-choice menu. At other times of day, the terrace offers shaded seating and you can order drinks. It's possible to stay in parts of Marrakech, in modern hotels, that are entirely divorced from the spirit of the medina. This, though, is the real deal. Read moreGenuine Expedia guest review
"Beautiful Tranquil Riad"
Very beautiful and authentic riad only a 10 minute walk to the square. Really friendly staff. Made our holiday perfect.Genuine Expedia guest review
We arrived after a long drive and were accommodated by the staff in every way. There was an issue with the room but they took care of that to our satisfaction. Dinner was great, breakfast was good; both were outside on the beautiful rooftop patio so expect a few bugs, not many. Overall great place and would stay here again.Genuine Hotels.com guest review
"Beautiful Rhiad in an excellent location"
Warm and friendly staff. My friend and I were greeted on arrival with morrocan mint tea, smiles, an upgrade, and two live in tortoises! We loved our stay at Karmela, the staff could not have been more friendly or accommodating. The rhiad was a warren of relaxing open air rooms, terraces. Our room was cool, comfortable and clean. Incredible value.Genuine Expedia guest review
"An oasis of calm at Riad Karmela"
A stunning riad, polite and friendly staff and an excellent driver (thank you Karmal). The riad is immaculate and peaceful amidst the bustle of the medina; our room, the junior suite named Kaiss was incredible, a four poster with rose petals scattered everywhere on arrival and our own private terrace/balcony. The hammam in house was the best we've […] had, massage and facial reasonably priced and a beautiful 3 hours. Highly recommend to anyone who would like a traditional experience. Read moreGenuine Expedia guest review
"Comfortable riad in great location"
Great stay here, it's in a really good location, short walk from taxi drop off so not too far to lug your bags. Walk straight out into the souks, one minute to the fruit/veg market, and straight on into all the souks, which are all lit at night so no problems walking back in the evenings. Staff very helpful with advice about prices to pay, places to […] go, restaurant advice etc. Lovely roof top terraces above several courtyards where we had a good breakfast in the sunshine. Efficient staff for both taxi transfers. Read moreGenuine Expedia guest review
The Riad Karmela was truly a fantastic find & fabulous place to stay! Nothing was too much trouble for some great young staff with a real sense of dedication to make your stay tranquil & perfect within the safe, tranquil walls, terraces & gardens this Riad has to offer, Our traditional green room was bright, spotless clean, a great quirky little en-suite […] & very comfortable bed, plenty of extra bedding, freshly made every day. Nice, leisurely breakfast on the rooftop garden terrace with little birds, lunch taken downstairs by the pool & orange trees, with the two tortoises : ) ....delicious dinner cooked to order, served wherever you choose to sit, & mint tea with sweets is only an ask away at any time! The whole stay was relaxing throughout, even with other guests, there was a delightful uninterrupted, comfortable peacefulness with the daily routines, attention to details & endless inviting courtyards or nooks to quietly sit. Read moreGenuine Expedia guest review
"Stunning hotel - great location"
We absolutely adored this Riad. The staff were extremely helpful at all hours - attentive, caring and they made fantastic recommendations for places to see and restaurants. I have not been somewhere so relaxing in a long time .... I would recommend this Riad to anyone.Genuine Expedia guest review
"A nice week in Marrakech"
First time in Marrakech, perfect location, nice typical ryad.Genuine Expedia guest review
"Lovely quite hotel but few downsides"
The hotel is lovely, quite and nice staff however due to location I would reconsider to stay there again. although is close to the Suks and main square it is a hectic area with very narrow roads crowded with people, bicycles and motor bikes. It can be intimated. The breakfast is ok but not always tasted or looked fresh and during hot days the food is […] full of flies sitting on it which is a real put off. Dinner is also nice but at EUR is pretty expensive. Convenient if you are tired and don't want to go out for dinner. Read moreGenuine Expedia guest review
Tucked away from the busy streets the Riad was very relaxing and staff were excellent! Rooms were cool and clean lovely courtyard and plenty of areas to chill out! Meals on roof terrace were fab! Had a great time in Marrakech thanks !!Genuine Expedia guest review
"A lovely hidden oasis down an unlikely alley way!"
Riad Karmela was exactly what we hoped. Very tastefully laid out, there are more sitting areas around every turn, so that although our room was rather dark on the ground floor we could sit just outside whenever we wanted. It is a very calm place with friendly and very helpful staff. We enjoyed coming back to the riad after days out and the tiny dipping […] pool on the roof terrace means that you can enjoy the sun and then cool off. Towels and loungers are provided. The fresh roses and lilies add to everything. A great place to investigate Marrakech from. Read moreGenuine Expedia guest review
"Great ambience, helpful staff"
Our short stay in the hotel was pleasant and the helpful staff was ready to make an extra effort to make our stay as great an experience as possible.Genuine Expedia guest review
I did not care too much for the Medina in Marrakesh. Too many confusing streets filled with motorbikes that you have to avoid. However the riad definitely made up for it. Once you get inside, it was like a whole different world. The common areas were amazing and lovely to just sit in, and breakfast each morning was something great to look forward to. […] The staff were especially friendly, and were very helpful in giving us directions and arranging daytrips out to the Atlas mountains and to Essaouira (both of which were terrific). Very highly recommended. Read moreGenuine Hotels.com guest review
"Very nice and peaceful hotel near the medina"
The hotel is very near to the medina and it would be wise to take the transfer option from airport which is the most stress free option to get to the hotel. We had a most wonderful stay though we had to change room after the first evening. Joel who runs the riad was wonderful in addressing our problems and was most helpful in providing us with a room […] to rest in on our last day after checkout as my daughter had an upset tummy. Would certainly stay again if visiting Marrakech. Read moreGenuine Expedia guest review
"Great Riad in the heart of the Medina"
A great comfortable riad right in the heart of the Medina. Don't be daunted by it's location...you'll soon get to know your way around...and the Riad staff are very helpful. Maps and routes are provided...and it's part of the fun getting'lost'...and discovering new wonders!Genuine Expedia guest review
"Excellent Riad style hotel, ideal location."
Excellent Riad style hotel, this hotel is located in the old Medina part of this city. You will have to walk through the alley ways to reach the hotel, however, the locals are very welcoming and helpful. It is a very good experience. Please you donot need to catch taxi if you stay in this hotel, everything is short walking distance. The alleys with […] narrow streets have shops on the way to the hotel, and a veg/fruit market, it is a great location, only 5 mins walk into the main square. The hotel staff are excellent very welcoming and extremely helpful, you will feel at home. This hotel and the location is highly recommended. We thoroughly enjoyed our stay. Look out for the two toytoises, there are also beautiful fruit trees, and excellent several comfortable seating lounges. The balcony is very comfortable, with several different seating areas again with excellent plants and shaded area. Don't forget to go on the opentop bus ride and the horse cart rides available from the square. Anything you buy, offer the the price at 50% less then the asking price, if they say no then walk away and they will follow you to accept your price. Read moreGenuine Expedia guest review
We stayed at this Riad after 7 days in the high Atlas so were very happy to be there in comfort after roughing it for a week. This is a very nice place, the photos are accurate and do it justice. The staff are friendly and helpful and the food is good too. The location is excellent, hidden away as it is in the back alleys, and it is a short walk to […] the souks and only a slightly longer one to the Jamaa el Fna square. Be warned however that there is a venue next door that caters for local weddings and the Moroccans know how to party! We were kept up with loud music until 4am one Friday night which wasn't a great experience. The hotel moved us to another room and thankfully there wasn't a repeat on the next night. Read moreGenuine Hotels.com guest review
"Authentic Morrocan hotel"
The Riad Karmela is very authentic set right in the middle of the bustling Medina it is like an oasis of calm. We would advise taking the transfer from the airport as you really wouldn't find the Riad if it were your first visit to Marrakech. We were tickled with the two tortoise ambling round the central courtyard, which to us seemed more like a sitting […] room than an outside space, tempted also to pick oranges from the trees there. We were a little disappointed by our room, we had booked a superior room but it was very basic, dark and quite small, also as it was located on the ground floor we often found other guests would sit on the sofas right outside our windows meaning it didn't feel very private. Despite the hotel advertising the rooms as having complimentary wifi it didn't actually reach that far so we would usually have to go to the main courtyard to pick up messages. there was no music, radio or TV in the room and as we couldn't pick up radio via the internet it did make it very quiet in the room, it would have been nice to have had something to play music on. Our first night we ate dinner in the Riad - chicken tagine which was very good and it was nice to be able to relax without having to go straight out, having arrived late. Breakfast was very simple but lovely, served up on the roof terraces from where the views were spectacular. All the staff were friendly and helpful and spoke excellent English or French. We would definately stay there again. Read moreGenuine Expedia guest review
"Perfect for all"
Situated in the heart of the Medina, you cannot go wrong with the Riad Karmela. The whole ambience of the riad is beautiful, and i have never felt so relaxed than while sitting in the courtyard drinking amazing mint tea! The rooms are simple but full of character, and i was very pleased to have a decent strong shower! The breakfast in the morning is […] a little basic, but it does come with the best orange juice i have ever tasted! The staff are extremely helpful and polite. Most importantly they know the area so well and make it very easy for you to enjoy yourself amongst the hustle and bustle of marrakech! I will definitely be returning to the Riad Karmela. Read moreGenuine Expedia guest review
"An oasis of peace in a mad city, great stay!!"
Our stay in this riad was brilliant from beginning to end. The taxi (booked in the UK through Expedia) could not get within 400m of the Riad as it is situate in the heart of the Medina. The owner organises for a young man to meet the taxi and then guide us and carry our luggage to the riad. We arrived at 8.30pm and were greeted with mint tea and we […] decided to accept the set meal which was on offer and was very welcome. The approach to the riad must be off putting to timid guests but we loved the contrast of the tranquility of the riad with the hustle and bustle of the surrounding passageways and the souk. Some of the decor and fittings in the bathroom were a little tired but it certainly didn't detract from the holiday particularly as the stay was competitively priced. Breakfast was buffet style with fresh orange juice, fresh fruit, pancakes, cereal, cold omelette, breads, jams and my favourites, fresh doughnuts. The owners were really helpful and the staff attentive. When our final invoice are arrived we discovered that our regular mint teas were complimentary. The attitude of the staff and owners was in complete contrast to the majority of the street traders who can make the customers feel uncomfortable. Read moreGenuine Expedia guest review
"An oasis of calm."
An Oasis of calm in the heart of the Old Town of Medina within Marrackech. A variety of rooms and suites situated around courtyards, benefitting from natural light but also sheltered from the heat of the sun. Joel leads an excellent team of staff who do all they can to make your stay memorable. Breakfast to suit Continental Europeans and Brits alike. The […] roof terraces offer the opportunity to sunbathe even in the winter. Top tip is to accept the offer of an airport transfer, Medina/ Marrakech is a rabbit warren of lanes and alleyways and taxis/ cars cannot access the last 75 metres to the Riad. I would recommend to friends and stay there again. Read moreGenuine Expedia guest review
"Very traditional, good quiet location"
Good quiet location, beautiful setting, very traditional. Tortoises very cute! Only downside would be the restaurant they recommended we try - it wasn't great. Staff helpful though, and we would definitely stay there again if we return to MarrakechGenuine Expedia guest review
Made reservation here with my wife and kids and father in law. Both wife and Father in law are Moroccan. Was a sketchy part of town and both were afraid for us to stay there with kids given we seemed to need a security escort in and out. I asked for a refund for my 5 days and was given half back. To add insult to injury the "security" guys who walked […] us back to our car wanted tips for doing so despite our having paid the hotel hundreds of euro for not staying there. There are other nice riyads in better parts of town. Read moreGenuine Hotels.com guest review
Most staff very helpful, breakfast was a let down after other riads we have stayed atGenuine Hotels.com guest review
An amazing little hotel in the midst of mayhem. Beautiful rooms, lovely decor,a wonderful Moroccan feel, staff were very helpful and informative. A little bit of heaven! We would love to come back sometime soon.Genuine Expedia guest review
"Himmelsk i slitsomt område"
Vårt første mlte med en riad. Lå kronglete til, i et "slitsomt" strøk. Men da vi kom innefor riaden, var det rett og slett himmelsk! Vanvittig hyggelig betjening, strålende rom, god mat og en helt anderledes opplevelse enn alt annet.Genuine Hotels.com guest review
"Mooi riad midden in de medina"
Mooi ingerichte riad met vele smaakvolle zitjes ook op dakterras, in hartje medina, dicht bij het grote plein en veel bezienswaardigheden. Aan te raden om je te laten ophalen van het vliegveld want voor de eerste keer is het inderdaad moeilijk te vinden. Verwarming in kamers aanwezig, in december wel nodig vooral 's avonds. Ontbijt mocht iets uitgebreider, […] maar was op zich goed. Medewerkers riad prettig en behulpzaam (extra compliment voor humor Walid!). Als je via riad een gids regelt (voor bijv. de tannerie) vraag dan naar een gecertificeerde gids om een goede rondleiding te krijgen en problemen met toeristenpolitie voor gids te voorkomen. Met humor heb je geen last van opdringerige verkopers! Read moreGenuine Expedia guest review
"Nydelig hotell sentralt"
Vi tilbrakte en uke på Riad Karmela og hadde det kjempe fint! Svært hyggelig og hjelpsom betjening! Rommene var rene og pene, men sengen var ganske hard! Nydelig middag på hotellet. Det lå sentralt, men såpass skjermet at fet aldri var noe støy.Genuine Expedia guest review
"très agréable riad avec un personnel aux soins"
3 jours au sein même de la MEDINA de marrakeck au coeur des habitants. Riad inaccessible par voiture (taxi) et le soir peut être craignant pour les femmes seules. Nous avions pas connaissance de cette information!!! Heureusement en arrivant à plus de 23heures le soir, un membre du personnel WALID est venu nous chercher à une place.Genuine Expedia guest review
"Oase in de Medina"
Stijlvolle oase van rust midden in de Medina, op loopafstand van alle interessante plekken. Het personeel is supervriendelijk en legt je in de watten. Tegenvaller is de kamer - het bed te hard en beroerde wifi verbinding. Maar de mooi ingerichte zithoekjes, patio´s en dakterrassen in de riad maken heel veel goed!Genuine Expedia guest review
Abbiamo soggiornato in questo riad dal 29/08/2014 al 03/09/2014 nel pieno centro della Medina. Ci siamo trovati davvero molto bene. Personale molto disponibile, gentile e sempre premuroso. Piccolo hamman ma molto piacevole. Massaggi eseguiti molto bene.Genuine Expedia guest review
"Oase van rust in druk Marrakech"
Deze Riad ligt ca 8 minuten lopen van Jamaa El Fna. Na alle drukte in de souks is het heerlijk om in deze Riad terug te komen. Het personeel is ontzettend attent en vriendelijk. Er wordt zowel Engels als Frans gesproken. Bij de receptie wordt advies gegeven over de richtprijzen voor een taxirit, ed. Erg handig om te zorgen, dat je niet opgelicht wordt. […] Bovendien krijg je een kaart van de Medina met tips welke plaatsen wel of niet te bezoeken. Het is verstandig om bij aankomst/vertrek door de hotelshuttle gebracht te worden, aangezien je anders ongetwijfeld verdwaald in de wirwar van kleine straatjes. Dit moet je van te voren reserveren. Voor mensen die slecht ter been zijn, is het Riad af te raden, omdat er veel trappen en opstapjes zijn. Het ontbijtbuffet wordt op het dakterras geserveerd. Het water uit de kraan is geen drinkwater, maar het Riad zorgt iedere dag voor een fles drinkwater op de kamer. Read moreGenuine Expedia guest review
"Hôtel avec l'esprit de famille"
C'est un endroit en harmonie avec la nature, on entend de merveilleux chants d'oiseaux et une petite cascade qui coule tout pour vous relaxer, le personnel est très humain, accueillant, aimable. On entend aucuns bruits de l'extérieure ce qui nous donne envie de partir à l'aventure à l'extérieure du Riad et voir ce qui se passe, vivre dans ce Riad, c'est […] un vrai poème ça va ça vient, on se sent chez soi, on vit toute nos aventures à l'intérieure, et le petit déjeuner tout les matin de 8h à 10h on se sent vraiment comme chez nous, c'est très grand, on a beaucoup d'espace, au rez de chaussé j'ai croisé deux charmantes petites tortues qui se nomment Georges et Carla, elles sont très affectueuse et nous accompagne pendant notre visite. En début de soirée, on entend les musiques de l'orient, du pays des mille et une nuits, on se sent vraiment bien dans ce Riad Karmela à Marrakech au Maroc. Je garderai ce souvenir pour toujours au fond de mon coeur, avec quelques larmes qui coulent sur mon visage, mais j'espère un jour revenir très vite et passer du bon temps comme la dernière fois. Ps : les nuits sont très calment on dort comme un bébé ! Read moreGenuine Expedia guest review
Très bon accueil (avec thé à la menthe), bien situé (pas loin de la place et de la médersa).Genuine Expedia guest review
Personnelle très aimable et à l écoute Hotel très très calme Idéal pour la familleGenuine Expedia guest review
"inmitten des Lebens"
Städtereise 4 Tage Aufenthalt um Marrakesch kennenzulernenGenuine Expedia guest review
"Der perfekte Urlaub,"
Als meine Freundin und ich erst spät abends am APT landeten, wartete bereits in der Ankunftshalle ein sehr netter Herr der uns ins Hotel bringen sollte. Am Weg dorthin informierte er uns bereits über die 'Must See' Dinge Marrakesch's. Im Hotel angekommen wurden wir herzlichst vom Rezeptionisten mit Tee und Süßem empfangen bis er uns ins Zimmer geleitete […] und uns erstmal ankommen ließ und den offiziellen Check in auf den Morgen verschob! Die gesamte Woche über stand uns das Personal in allen Belangen zur Verfügung und erfüllte uns alle von uns geäußerten Wünsche! Selbst kurzfristige Anfragen, wie diverse Touren oder Massageanfragen, wurden innerhalb kürzester Zeit ermöglicht. Kundenorientierter Service wird im Riad Karmela in jeglichem Bereich groß geschrieben. Das Personal war überaus freundlich, zuvorkommend und sehr um das Wohlergehen seiner Gäste bemüht. Besonderer Lob gilt den Mitarbeitern der Rezeption- die mit ihrem freundlichen Auftreten und ihrer fachlichen Kompetenz uns zur Verfügung standen und unseren Aufenthalt zu einem unvergesslichen Abenteuer machten. Wir fühlten uns stets in guten Händen aufgehoben.Selbst der Abreisetag wurde uns so angenehm als möglich gemacht. Unser Rückflug war er's spät abends, das Personal stand uns selbst nach dem Check/out zur Verfügung und war sehr bemüht unsere letzten Stunden so entspannend als möglich zu bereiten. Als selbst im Hotel erwerbstätige, bin ich vom Service sehr beeindruckt und kann das Riad Karmela mehr als nur empfehlen. Read moreGenuine Expedia guest review
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