"a nightmere to get to."
Everything was good until we had a water leak in our main closet. A pair of my wife's good suede heels and my socks got wet from a leak in the laundry room on the other side of the wall. They came and vacuumed the water out but her shoe's, I think are ruined because they are of a suede material. The desk never offered any kind of compensation for a […] new pair. Needless to say she's not happy at all. Read moreGenuine Hotels.com guest review
I enjoyed my stay, the bar, and breakfast.Genuine Hotels.com guest review
All was well except for the van picking us up at our new years party. We called at approx. 12:30 AM and were not picked up until almost 3:00AM. the driver apparantly got lost and one time drove right past us and it was obvious he did not know where he was going. At this point it was raining and getting colder. we finally were picked up and made it safely […] back to the hotel. Read moreGenuine Hotels.com guest review
"Great attentive staff! Everyone cares!"
We had always been customers of a nearby competing hotel...but after they proved unavailable we took a chance on the Embassy Suites-Energy Corridor and were more than pleasantly surprised! We are making this location our new home away from home when we travel to Houston!Genuine Hotels.com guest review
Though we live in Houston, We needed a place to spend the Christmas, this hotel just was the right place with the right price. I'd recommend the room 1401 if you can make the choice - great view. Breakfast was nice, staff nice. Contemporary interior. Nice place.Genuine Hotels.com guest review
My stay was pleasant. The staff was courteous, prompt and professional.Genuine Hotels.com guest review
"horrible! Attitude and no customer service"
I called the hotel and requested a crib. The hotel said it would be set up and ready for us when we arrived. When we got to the hotel, we were told that there were no cribs available and that it wasn't the hotel's policy to reserve cribs.. basically saying I was lying. The attitude of the hotel staff was rude and insulting!! You should not promise something […] that you will not honor when the guests arrive. If you plan to stay here don't expect customer service! Read moreGenuine Hotels.com guest review
"Best Hotel I have EVER stayed in"
Our stay was AMAZING. From when we checked in which took literally 2 minutes and we walked in the room and it was so spacious and clean. The manager's reception was very nice and the breakfast was out of this world. Cannot WAIT to stay here again!!!Genuine Expedia guest review
"Great hotel for family."
Cooked to order breakfast was good. Staff were all friendly, especially Yolly. The hotel is centrally located and easy to find. I would definitely recommend this hotel.Genuine Expedia guest review
Nice Hotel. Great Breastfast. I would for sure stay in this hotel again. Nice size rooms.Genuine Hotels.com guest review
I'm an author & publisher and usually use the hotel to meet clients and write. I was there this past weekend (3rd x this year) and as always the service was superior. When I got home I discovered I left my I-pad and digital camera. I called and in less than an hour someone from lost & found called me and told me it was found and awaiting me. Pricel […] ess! Read moreGenuine Hotels.com guest review
"Embassy Suites -The Sweet Hotel"
Great place, great people, great food! Really nice place to stay for family of five.Genuine Expedia guest review
"Great hotel for a family!"
Well maintained hotel! We have been staying this hotel every time our family visited Houston since 2006. This hotel (room) does not change or got old noticeably since then. Staff in hotel are always friendly and helpful. Highly recommended!Genuine Expedia guest review
Everything was great, until the housekeeping kept on knocking on our door. I recomended that housekeeping should be inform on what rooms are ocupied. we were so comfortable that i wanted to sleep late.Genuine Expedia guest review
MOST HELPFUL AND FRIENDLY STAFF. THE ENTIRE EXPERIENCE WAS GREAT!Genuine Hotels.com guest review
A few minor issues, like lack of towels in room, but overall a great place to stay. Fairly new and very clean - would definitely go back. Staff was great!Genuine Hotels.com guest review
"Awesome hotel for business traveler."
Excellent staff and hotel. Clean and very well maintained. Pool and gym facility first class. Enjoy breakfast, reception, and buffet lunch amazing for $9.Genuine Expedia guest review
"Great hotel, Super Service, Central Location."
Excellent service!! From front desk to driver to housekeeping. Wonderful stay. Highly recommend! Convenient location.Genuine Expedia guest review
"Great hotel for all!"
The bed was comfortable. The room was spacious. Breakfast was outstanding! The total experience from check-in to check-out was Great! The staff was very courteous and accomodating to your every need.Genuine Expedia guest review
My husband and I always stay at Embassy Suites for getaway weekends!! Love this hotel, the staff is always polite and helpful, the hotel manager recognized from a previous stay months ago...I highly recommend this hotel!Genuine Hotels.com guest review
Every time I come to Houston I stay in embassy. Suites love the Service. And breakfastGenuine Hotels.com guest review
Great stay & hotel; would have given higher score of 'wow factor' if the hotel had provided free wifi access thoughout the hotel; limited to lobby area only; this is a common expectation that left me less than satisfied overallGenuine Hotels.com guest review
"Staff was exceptional!!!"
I have never encountered a friendlier staff! Every single member of the hotel staff was helpful, friendly, professional and eager to assist! I will always recommend this hotel to friends staying in this part of Houston, as will I stay there while in town myself! Might I add, the breakfast was amazing!Genuine Hotels.com guest review
Extremely pleased with the stay.Genuine Hotels.com guest review
All the staff at this Embassy Suites were absolutely wonderful!! I didn't get everyone's name but will especially mention Arthur and Megan.Genuine Hotels.com guest review
The staff was very courteous and friendly at all times! They had a nice happy hour and the bartenders were friendly and personable! I will definitely stay stay again and will refer others!Genuine Hotels.com guest review
Amazing breakfast and service.Genuine Hotels.com guest review
We had a very plesant stay. The hotel looked brand new. The staff was very friendly and helpful. The free breakfast was wonderful with cook to order omlets.Genuine Hotels.com guest review
"Great hotel for all occasions."
Very nice upscale Embassy Hotel. Much nicer than all other Embassy Suites I have visited throughout country, from San Francisco to Florida. Room was very updated and clean. Service was great! I highly recommend this hotel.Genuine Expedia guest review
"So impressed with staff"
I was somewhat surprised, because the style of this one was geared more towards the business community than the family; however, the staff more than made up for it. The young lady at the check-in desk was fabulous and so sweet to the children. I wish I had gotten her name, but she was young and had dark hair put up. She had the night shift and the early […] morning shift, and she was just as cheerful and warm both times. The chef was so accommodating as we had two children who required gluten free pancakes, and he made them beautful plates of yummy gluten free pancakes. would defintely stay here again. Read moreGenuine Hotels.com guest review
"Comfortable, nice, and worth the money"
I enjoyed it. It was the ebst hotel in Houston I ever stayed in. The price was right, and everything was great!Genuine Hotels.com guest review
We are a large family and find it hard to find a hotel room that is comfortable for our family to stay in. This hotel was perfect for our 4 boyys and baby girl. The hotel is new and modern. The pool was awesome and I loved that it was indoors. With a new baby I hate to worry about the sun while keeping her brothers entertained in the pool. The breakfast […] was perfect and many options to choose from. We will definately choose embassy suits again especially with the rates from hotels.com. Read moreGenuine Hotels.com guest review
"Between downtown and Katy"
Very comfortable and a great experience.Genuine Hotels.com guest review
Love it planning on staying there every time I visit!Genuine Hotels.com guest review
Love staying at the Embassy!Genuine Hotels.com guest review
"Great for families with kids!!!"
We took a weekend back to school shopping trip (I have two teenage daughters) and this hotel was the perfect location and environment for our ventures. I would expect to normally pay at least twice as much as we did for the amenities that were available to us. The staff was great, the parking convenient (and free), the rooms are spacious and very comfortable. […] Plenty of room for the kids to have their own hang out space, two large televisions is a huge plus, and the breakfast buffet and snacks were delicious and wonderful (and also free). The only reason I wouldn't tell friends is that we don't want the word to get out too much about our secret little hideaway in Houston! This trip will definitely be on our calendar for next year!! Read moreGenuine Expedia guest review
This hotel is located in a great area near great shopping and restaurants.The friendly staff made our stay most enjoyable.Genuine Hotels.com guest review
"Great deal for a wonderful hotel!"
I loved the hotel! The hotel suite was huge with a ton of space and luxury amenities. Not too crowded and the service was great! I loved waking up to a gourmet breakfast with a lot of choices not just waffles and packages of cereal! there was even an omlete bar! I can't think of one complaint. The location was great for us and was right off the high […] way. We will be coming back! Read moreGenuine Hotels.com guest review
"More qualitiy control needed"
There was always dirty dishes in the hall during our 3 night stay. Plus the hallways were never vacummed as evident by the paper that was on the floor the whole time we were there. Which lead me to believe that the pool was probably dirty especially the hottub. I worried about the cleanliness of the dishes.Genuine Expedia guest review
The room was very nice, the breakfast was great, and the location was superb!Genuine Hotels.com guest review
Only complaint, shower only.Genuine Hotels.com guest review
The breakfast was okay. It was not all that good, but my overall experience was spectacular. Love the evening receptions with free drinks. Spacious suites with a two wall windowed view of west Houston.Genuine Hotels.com guest review
"Long stay with a small child"
Overall this was a great experience. As we were in the process of moving, we had many bags, and a small child. I must say the staff did an excellent job as everyone I talked to and met were very friendly and worked to ensure great customer service. The rooms are comfortable as we had a two queen bed room (there is no kitchenette however). The Breakfast […] service is amazing considering its included with the room. Also all of the facilities (rooms and common areas) are nicely maintained and new (it doesnt have that lived in feel like someone just left the room the day before). Surpisingly there is little to no highway noise considering the proximity to I-10; I highly recommend this place. Read moreGenuine Hotels.com guest review
"beautiful and spacious rooms"
the stay was GREAT, the receptionist was very friendly, the breakfast had alot of variety. cant say anything bad about this hotel or staffGenuine Hotels.com guest review
"Best Hotel for your money in Houston!"
The best Embassy Suites that we have ever stayed at. I can't say enough about the overall attention to detail. The staff at this Hotel is amazing. Our breakfast was the best we have ever had at a suites hotel, and the Happy Hours were as well. Mr. Lopez and Carlos were amazing in keeping the tables cleaned and always offering to help carry guest plates […] or move chairs if needed. James, at the front desk and Yolanda were very courteous and quickly answered any questions that we had about the hotel or the area. The pool and hot tub area were always clean and plenty of towels were available during our 3 day stay. The female bartender always had a smile on her face, despite the hoards of kids asking for shirley temples. We will definitely stay here again. Read moreGenuine Expedia guest review
"Will Definitely Return"
The room was nice and spacious. I was thoroughly surprised and very pleased with the free breakfast buffet and happy hour.Genuine Expedia guest review
"taxi nightmare but nice hotel"
It was a $100 cab ride from and back to the airport. When I needed and called one, they took 45 minutes. The room service filet mignon was superb.Genuine Hotels.com guest review
"Amazing staff... SUPER clean... great breakfast"
I give this place a 10/10 based on the customer service from all staff members we encountered. Everyone was extremely nice and willing to go above and beyond to assist us. Plus the free breakfast each day was AMAZING and the hotel and it's grounds were spotless. HIGHLY recommend.Genuine Hotels.com guest review
Fabulous experience! In fact I recommended this hotel to someone today.Genuine Hotels.com guest review
"Excellent weekend stay!"
Definitely enjoyed my stay!! We will be returning in the summer : )Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )