All hotels in Kowloon, Hong Kong
1 room, 2 adults
You can collect Hotels.com® Rewards nights here18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, ‏‎866-539-8122
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4.5 / 5Excellent

Score breakdown (from 391 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Good location and great value for high quality"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Efficient service, great health club
Genuine Hotels.com guest review
Business trip Jul 5, 2012
John W
US
5.0 / 5Outstanding
"Nice 5 star option in HK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Worths the price. Well kept, friendly staff acceptable English.
Genuine Expedia guest review
Other trip Jun 9, 2012
Manuel
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Not a single bad thing to say about this hotel. Spacious and clean, great views, amenities were top notch. Staff were very helpful. Connected to a mall and transit. Lots happening in the area! There is also a free shuttle to and from Hong Kong and Kowloon stations - where you can also check in your bags for your flight. HK has it all, and Hyatt Regency is amazing! My first time visiting, and I will definitely stay here again.
Genuine Hotels.com guest review
2 night trip May 12, 2015
Andrew
CA
5.0 / 5Outstanding
"Room with a view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very beautiful hotel- a little hard to find as entrance a little obscure. Really great view. Staff very accommodating.
Genuine Hotels.com guest review
1 night romance trip Apr 2, 2015
Susan
CA
4.0 / 5Excellent
"Hyatt Regency Hong Kong, Tsim Sha Tsui March 2015"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the hotel is excellent. The elevator system takes some getting used to. The breakfast buffet service closes at 10:00 am sharp! This actually should be based upon the customer needs, given the cost of the buffet per person.
Genuine Hotels.com guest review
2 night romance trip Mar 26, 2015
Denise
GB
5.0 / 5Outstanding
"Perfect stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a perfect stay for a hectic business schedule in Hong Kong. Will be stay here for sure during next trip to Hong Kong.
Genuine Hotels.com guest review
3 night business trip Mar 21, 2015
A Traveler
CA
5.0 / 5Outstanding
"Hyatt Regency, Hong Kong"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel, really enjoyed the Chin Chin Bar
Genuine Hotels.com guest review
3 night romance trip Mar 4, 2015
John
GB
5.0 / 5Outstanding
"Very good hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent room hard product. Room service dinner was great quality.
Genuine Expedia guest review
Response by Hyatt Regency Hong Kong, Tsim Sha Tsui
Thank you for staying with us. Happy to know that you have enjoyed your stay. Your comment on our associates has been noted and addressed to the concerned department to ensure that our usual high standards are met in future. We look forward to welcoming you to our hotel again.
Other trip Feb 4, 2015
Gordon
AU
4.0 / 5Excellent
"hotel entrance could be better highted very hard"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a pleasant stay. Thanks
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Jumina
SG
5.0 / 5Outstanding
"Great hotel in a great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel close to everything we need, shops, restaurants, subway, attractions. Great staff. Check in and out was smooth and fast.
Genuine Hotels.com guest review
4 night romance trip Jan 2, 2015
Philip K Y
CA
4.0 / 5Excellent
"Hotel near to MTR and shopping & eating areas."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall, the experience was good except that we still can smell smoke (cigarette smoke) despite having stayed at non-smoking room and having the air purifier machine installed by the hotel. Truly a hotel that cares and understands the needs of the customers. What made us "Wow" was the hotel smartphone which we can use to make complimentary unlimited international calls to Singapore and also the unlimited mobile internet access. Thank you Hyatt Regency!
Genuine Expedia guest review
Other trip Dec 31, 2014
Alice
SG
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location in Kowloon. Attached to mall with red line metro entrance in mall. Supermarket in mall & many quick cafés. Close walk to harbour city mall w/upscale shops. Staff warm & polite but not very proactive Conceirge staff could be better. Cleaning staff great, detailed and quick. Beds firm but comfortable. Large bathrooms. Bedroom area a bit small. If you are looking for a view I would upgrade to a harbour view which has a small view but not huge. Other rooms have no views.
Genuine Hotels.com guest review
4 night romance trip Dec 21, 2014
A Traveler
CA
4.0 / 5Excellent
"Go for the Japanese front desk staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Japanese staff at front desk was very helpful and strive to make customers happy by looking into better room options. However the local Hong Kong staff at front desk showed no more interest other than trying to push you to pay more for better rooms and at same time gave me the lowest floor level room he could find in the system.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Zhouchuan
AS
3.0 / 5Good
"Nice location, good hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel, room smelled like somebody had just smoked in it before though. Concierge Jeff was very helpful, the rest was average. The room layout is fantastic, location is also great. The amenities are good, but not amazing (I.e. Other HK hotels have cooler pools, outdoor terraces etc)
Genuine Hotels.com guest review
3 night romance trip Nov 28, 2014
A Traveler
AS
4.0 / 5Excellent
"Good hotel very convenient."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice harbour view with supermarket and shopping center. Very convenient for family with children.
Genuine Expedia guest review
Other trip Nov 20, 2014
jai
GB
5.0 / 5Outstanding
"Thank you for a lovely stay in your hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We appreciated the warm welcome we received and being escorted to our lovely suite. The design of the suite was very appealing and was very comfortable and clean. The area was quiet at night so we were able to sleep well after our long flight and we woke feeling relaxed. The big bath was an added bonus! Staff in all areas were courteous and helpful and we would like to come and stay again.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
A Traveler
NZ
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay to be in the heart of Hong Kong. Easy access to harbour, transport and shopping.
Genuine Hotels.com guest review
5 night trip Oct 3, 2014
Vanessa
AU
5.0 / 5Outstanding
"Nice hotel. Close to most tourist attractions."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really enjoyed my stay at the Hyatt Regency, TST, Hong Kong
Genuine Expedia guest review
Other trip Oct 20, 2014
FRANCES
CA
5.0 / 5Outstanding
"The heart of Kowloon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very central to everything in Kowloon, convenience to K11 Mall and MTR as well as a lot of street shopping. Great outdoor pool. Loved it.
Genuine Expedia guest review
Other trip Oct 13, 2014
Don
CA
4.0 / 5Excellent
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel walking distance to ferry, shopping mall attached with a good food shop. Too expensive in the hotel. Room size good for 3. Loved the free shuttle to/from the train that runs every 15 minutes. Train to airport very convenient and can book in flight and load luggage at the train station amazing service. Hotel very expensive but lovely if you can get it on sale it is fantastic
Genuine Expedia guest review
Other trip Oct 4, 2014
evelyn
AU
3.0 / 5Good
"No food or drinks by the pool"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good location, great views but no pool bar. No food or drinks available poolside which is not really acceptable for a five star hotel.
Genuine Expedia guest review
Other trip Sep 29, 2014
Anthony
AU
4.0 / 5Excellent
"A quality hotel in center of Kowloon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A quality hotel with excellent staff attention and helpfulness. Located adjacent to and with direct access to a modern shopping center. The cafes and restaurants in the center provided a good alternative to eating at the hotel which is rather expensive.
Genuine Expedia guest review
Other trip Sep 28, 2014
Robin
AU
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good spot near all shops and locations on the Lowloon side.
Genuine Hotels.com guest review
3 night business trip Sep 9, 2014
Pep
AU
5.0 / 5Outstanding
"Cracking Hotel !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was more than pleasantly surprised - not a stuff hotel at all. Friendly staff at all levels. Free Mobile phone for use in Hong Kong. Suitably impressed!!
Genuine Hotels.com guest review
1 night trip Jul 13, 2014
A Traveler
ZA
5.0 / 5Outstanding
"Excellent Hotel to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent Hotel with courteous staff & great Hospitality -very clean & in a great location - within walking distance to many of the local attractions - Easy conveyance ( Taxi/MTR readily available) to all islands within HK.
Genuine Expedia guest review
Other trip Aug 6, 2014
A Traveler
SG
5.0 / 5Outstanding
"Shopping Break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good hotel, in perfect location.
Genuine Hotels.com guest review
4 night trip Jul 28, 2014
Celynn
PH
5.0 / 5Outstanding
"Beautiful hotel in a handy location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely room with harbour view. All staff extremely friendly and helpful. Would definitely stay here again.
Genuine Expedia guest review
Other trip Jul 30, 2014
Lea
AU
5.0 / 5Outstanding
"Awesome stay at HK"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Best location, fully equipped room, excellent cleanliness. Staff were very cooperative and helpful Choose corner room if possible, facing towards Victoria harbour Some thing which could be improved Vegetarian food option was limited during breakfast As a hotel guest I was not allowed to go to hotel top floor to h e a view of city Else it's awesome hotel to stay at excellent location
Genuine Expedia guest review
Other trip Jul 28, 2014
Gaurav
SG
5.0 / 5Outstanding
"What a Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Well of hotels that I have stayed in recently this is a diamond and not in the rough. Its great from the front desk to the rooms. The little mobile phone for use whilst in the city to the apples delivered personally on check in - wow !!
Genuine Hotels.com guest review
1 night trip Jul 14, 2014
A Traveler
ZA
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Loved the room. Spacious and clean. Located right above the exit to tst mtr station which is not too far to walk to. Walking distance to the harbor and many shopping centers ard tst area. Nice pool and small decent gym.
Genuine Hotels.com guest review
3 night romance trip Jul 6, 2014
Simplykrys
SG
5.0 / 5Outstanding
"Everything is perfect, except the restaurant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything in this hotel is just more than perfect! Excellent service, friendly staff, clean & comfort room, free wifi, free call to HK, Singapore & few other countries. The only imperfection was the quality of food of the Chinese restaurant. I would say the food was completely worse than any street side local food stall in HK. I would rather had a cup noodles in 7-11.
Genuine Hotels.com guest review
2 night family trip Jul 4, 2014
Jasmine
SG
3.0 / 5Good
"We found the hotel very sterile, terrible foyer,"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We thought it was not a place you would want to spend time , breakfast at $50 per person was far too expensive, The swimming pool was 2 flights of stairs to get to Wouldn't ever return
Genuine Expedia guest review
Other trip Jul 4, 2014
Jasper
AU
5.0 / 5Outstanding
"Excellent Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was an overnight stay before catching a flight the next morning. The hotel is conveniently located next to the MTR which connects to the airport express lines. The staff was wonderful throughout the entire check-in, accommodation and check-out process. Rooms are exceptionally clean and the bed was extremely comfortable. Breakfast buffet offered a tremendous variety for all tastes. I would definitely recommend this hotel property and will make it a priority on my next trip to Hong Kong.
Genuine Hotels.com guest review
1 night trip Jun 30, 2014
Chris
AS
5.0 / 5Outstanding
"Feels like luxury. A true 5 star hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really good service, well designed modern room, good amenities. Free smart phone for use. Great location right above MTR station and shopping mall. No ice machines on floor is a slight annoyance (have to ask for delivery but always prompt).
Genuine Hotels.com guest review
2 night trip with friends Jun 6, 2014
A Traveler
AU
4.0 / 5Excellent
"Good location and huge king size beds"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I've stayed here twice. I like the location and the rooms. It's modern and clean without being crazily high fashion and I like the comfy armchair and footstool to relax and read (or watch TV). It's also remarkably quiet and some rooms have good views over the harbour. The deluxe room is only slightly larger than the standard and the standard has no bath but is otherwise essentially the same as the deluxe. The King bed is huge and although it might be two twins joined I couldn't feel the join!
Genuine Hotels.com guest review
7 night business trip Apr 21, 2014
Simon A
GB
5.0 / 5Outstanding
"Totally awesome in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful view of the harbor, superb suite with all the amenities. Very comfortable bed. Several parks nearby withing walking distance, interesting shopping. Transit was easy to use and nearby. Grocery store with very good selection two blocks away. I didn't sample the restaurants, but they looked very good. The service was impeccable. Will come back as soon as I can.
Genuine Hotels.com guest review
2 night trip Apr 4, 2014
Bob
AS
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel has a fantastic location in Tsim Sha Tsui. There is a MTR station right outside. Everything you would expect from a Hyatt!
Genuine Expedia guest review
Other trip Apr 4, 2014
Phil
GB
4.0 / 5Excellent
"Family of three in HKG"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
They put a bed in our room rather than a roller bed for our 9 year old. Very much appreciated. The staff on the pool deck were excellent.
Genuine Expedia guest review
Other trip Mar 19, 2014
Billabear
AU
5.0 / 5Outstanding
"Great views of harbour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our room had a magnificent view over the harbour. The fireworks at New Year were fantastic. The breakfast was amongst the best I've ever had. Location is great. Staff were all exceedingly helpful.
Genuine Expedia guest review
Other trip Feb 7, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent Service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Service is exceptionally good! Most staff were passionate and service-oriented! Location is great too!
Genuine Hotels.com guest review
1 night trip Dec 26, 2013
JEN
SG
5.0 / 5Outstanding
"Excellent location and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent location of hotel. Hotel is connected to K11 mall (Tsim Sha Tsui). The mtr is connected to the basement of the mall (exit N) or just 1min walk from the entrance of the mall (exit D2). Service by the hotel staff is excellent and housekeeping is really good. Overall a highly recommended hotel.
Genuine Hotels.com guest review
5 night family trip Dec 21, 2013
Natalie
SG
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent stay and very satisfied. Feels so much at home and welcomed
Genuine Hotels.com guest review
3 night trip Dec 7, 2013
mr k
SG
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
It is convenient to the nearby MTR and K11 mall. It is the best hotel I have ever stayed in Hong Kong
Genuine Expedia guest review
Other trip Dec 6, 2013
A Traveler
SG
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Central location with access to MTR.
Genuine Expedia guest review
Other trip Dec 5, 2013
chi
CA
5.0 / 5Outstanding
"Good location with mrt access n good food nearby"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed near the vicinity of Hyatt Regency TST the other time and decided to stay here over the Langham for a short two nights stopover due to the direct drop off from airport shuttle express bus. Good little perks like a list of complimentary convenience items if u forgot to bring yours. Hotel was quite full and we had to wait an hr plus before checking in but hotel granted us a late checkout too as we had a night flight. Surrounded by little HK eateries including a really decent wonton shop. Bathroom and bed was great. The Hyatt housekeeping staff were warm when we met them in the hallways. 24hr gym for those needing a workout admist a tight schedule.
Genuine Hotels.com guest review
2 night trip Nov 15, 2013
Dew
SG
5.0 / 5Outstanding
"great hotel, good value, so so neighbourhood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
great hotel, good value, so so neighbourhood
Genuine Hotels.com guest review
3 night trip Sep 26, 2013
A Traveler
GB
5.0 / 5Outstanding
"Really nice hotel in great area of Kowloon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Check in on arrival was extremely fast and efficient, staff fantastic and helpful. Requested help with airline booking and conscierge staff were excellent and could not have done more to assist. Highly recommend this hotel.
Genuine Expedia guest review
Other trip Sep 28, 2013
Marie
AU
4.0 / 5Excellent
"Comfortable, Good Service, friendly staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay was very Pleseant, the staff was very helpful and friendly, the breakfast in the cafe was really great with a decent options. the cafe staff walked me through the whole buffet explaining me, whats vegetarian and which I can eat. the reception staff was also very friendly and helpful. The hotel is a little hard to find, but still very comfortable and very close to any kind of transportation. overall really good experience.
Genuine Hotels.com guest review
1 night trip Aug 25, 2013
A Traveler
AU
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pleasant Surprise....gave a free birthday cake un-asked
Genuine Hotels.com guest review
2 night family trip Aug 7, 2013
Woon
SG
5.0 / 5Outstanding
"Five star beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is in a great location close to MTR, ferries and shopping we thoroughly enjoyed our stay and would recommend this hotel to anyone
Genuine Expedia guest review
Other trip Aug 8, 2013
Jules & Mike
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews