All hotels in Exeter, England, United Kingdom
1 room, 2 adults
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Western Way, Exeter, Exeter, England, EX1 2DB, United Kingdom, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 313 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice hotel and the staff were helpful"
A very helpful staff with good customer service and very safe of myself for one night and the Exeter central train station was close by and the shopping centre was really nice very closely to the hotel
Genuine Expedia guest review
Other trip Nov 30, 2014
Faiza
GB
4.0 / 5Excellent
"Rooms need update"
Rooms look a little tiered but not to bad
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
Trevor
GB
3.0 / 5Good
"heating problems"
Temperature control in room was ineffective. No everyone likes a hot bedroom overnight.
Genuine Hotels.com guest review
1 night trip Nov 19, 2014
A Traveler
GB
3.0 / 5Good
"My experience in Jury Inn"
I have stayed 9 nights in the hotel found it's an okay accommodation. Besides the small room, narrow bed, disappointing internet speed performance, the staff were incredible friendly and all time try very hard to show their enthusiasm. What could you say if the staff offer you a free dinner while you have already suffered from waiting for a steak more than 90 minutes even they rush and back to the kitchen uncountable times. What could you say if the staff gave you their code to let you, finally, log in the high speed broadband internet which was never work even you have paid.
Genuine Expedia guest review
Other trip Nov 20, 2014
johnwing57
GB
4.0 / 5Excellent
"A good value business hotel"
A good value-for-money business quality hotel. Would be improved by slightly tighter control over the behaviour (and cleanliness) of some of the large groups of 'men on a work trip' in the bar in the evening - but that's never easy. And if you are a pedestrian, crossing the roads at the roundabout outside the hotel can be a challenge. Wheelchair users might like to know this too.
Genuine Expedia guest review
Other trip Nov 20, 2014
Simon
GB
3.0 / 5Good
"Disappointed"
I booked a Executive room but was given a standard room. Internet access was unusable. Food finished at9pm so very early Overall not very good
Genuine Hotels.com guest review
1 night business trip Nov 10, 2014
David
GB
4.0 / 5Excellent
"Ideal place to stay for city break in Exeter"
Great location 5 mins walk to city centre. room was clean and comfortable. Buffet breakfast was great. Would definately use the hotel again.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
Deborah
GB
4.0 / 5Excellent
"Central"
The hotel is within walking distance of the city center shops. Staff all seemed friendly, the hotel looked clean everywhere. Convenient car park across the road to which the hotel subsidizes.
Genuine Expedia guest review
Other trip Oct 18, 2014
George
GB
4.0 / 5Excellent
"Convenient for visiting Exeter"
Reception and restaurant staff were very helpful and efficient. Excellent breakfast with massive choice. The only downside was not having on site parking, though using the 24hr public car park across the road at reduced fees was ok for our three day stay.
Genuine Expedia guest review
Other trip Oct 16, 2014
MM
GB
4.0 / 5Excellent
"Good hotel but no hotel parking available."
Hotel was generally good, but parking was a nightmare. No hotel car park, but a council car park behind and a multi storey in front. Expensive and not convenient.
Genuine Hotels.com guest review
2 night family trip Oct 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great stay at a good price. Excellent staff."
Great stay and very helpful staff, room was very clean and tidy. Efficient check in and check out procedure.
Genuine Expedia guest review
Other trip Oct 5, 2014
tony
GB
1.0 / 5Poor
"The worst part of Exeter"
Poor noisy location full of dossers
Genuine Hotels.com guest review
1 night trip with friends Sep 27, 2014
A Traveler
GB
3.0 / 5Good
"Very basic and no free extras"
The rooms are on the small side and laid out with the most basic of furnishings- although it is air conditioned. Everything was just a touch scruffy but it was reasonably clean. There is no view to speak of and the hotel is outside the main city centre. It's OK as a budget offer but not particularly good value or enticing. Wi Fi signal is weak unless you pay for a premium package.
Genuine Expedia guest review
Other trip Sep 23, 2014
Phil
GB
4.0 / 5Excellent
"Perfect Birthday Break"
I booked 2 rooms for a Saturday night to celebrate my birthday in Exeter. The hotel is centrally located and has parking opposite in the NCP car park. We were at the front of the hotel so our view was of the car park - not so pretty! The room was clean and had everything we needed. The bed was comfy. It was a little bit noisy at night but not enough to keep us awake. There was free Wi-Fi too. Will definitely be back.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Cindy CW
GB
5.0 / 5Outstanding
"Business stay"
Great hotel- staff were helpful. Dinner was lovely. Rooms were clean. Breakfast was lovely. Only slight niggle was that you have to pay for parking but they do state this and they are a city centre hotel so this wasn't a surprise.
Genuine Hotels.com guest review
3 night business trip Sep 18, 2014
Gail
GB
4.0 / 5Excellent
"Great for Exeter city centre"
Very close to main shopping area, car park just across the road. Overall great location.
Genuine Expedia guest review
Other trip Sep 23, 2014
TC
GB
4.0 / 5Excellent
"wonder why there is no refrigerator in the room"
The hotel staff is very friendly when we need help from them.
Genuine Expedia guest review
Other trip Sep 22, 2014
SB
SG
4.0 / 5Excellent
"Nice hotel. Friendly staff. Good location"
Dropping our daughter at uni. Hotel is well located near town centre and public transportation. Will return to it
Genuine Expedia guest review
Other trip Sep 20, 2014
gianni
GB
4.0 / 5Excellent
"Nice funcional hotel. Good location close tcentre"
Dropping my daughter a univ enjoyes the stay and town
Genuine Expedia guest review
Other trip Sep 16, 2014
gianni
GB
5.0 / 5Outstanding
"Great service"
Staff extremely friendly and efficient. Hotel very convenient for city centre and university.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
Random jane
GB
4.0 / 5Excellent
"Jurys Exeter. Handy but basic"
A tidy hotel that was comfortable. I tried to check in around noon but was told no rooms were ready. Also the room card keys did not work so I ended up with 4. The breakfast buffet is not worth 10 pounds unless you really eat a lot bearing in mind how close you are to the city centre.
Genuine Expedia guest review
Other trip Sep 9, 2014
Tobias
IE
5.0 / 5Outstanding
"Great hotel with excellent staff"
It is some time since we stayed in a Jury's Inn. This was a one night stay Sat/Sun. Staff were very welcoming when we arrived & most helpful throughout. Room very clean , quiet & comfortable. Dinner & breakfast very enjoyable with excellent service. The hotel is quite convenient if you do not come by car & prefer to use public transport.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Comfy beds"
Good
Genuine Hotels.com guest review
1 night trip Aug 19, 2014
A Traveler
GB
4.0 / 5Excellent
"Very good"
Front of house excellent. Comfortable room.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
James
GB
4.0 / 5Excellent
"Used as a base while visiting relatives"
Enjoyable stay made better by friendly and helpful staff.
Genuine Expedia guest review
Other trip Aug 21, 2014
Tom
GB
4.0 / 5Excellent
"A clean and budget Inn"
Overall the cleaniness at room is very good. Polite staff in reception. Very good service staff in Restaurant. Food is fine. I stayed here for a week for exploring the South-West part of Devon. Quite nice and relaxing seaside here.
Genuine Expedia guest review
Other trip Aug 18, 2014
Marco....
GB
5.0 / 5Outstanding
"everything that was needed for a good 1 night stay"
Wifi worked. Excellent lamb dish on the menu that I had for room service. Good breakfast. Reasonable discounted price on the car parking across the road for a city centre hotel
Genuine Hotels.com guest review
1 night business trip Aug 13, 2014
A Traveler
GB
4.0 / 5Excellent
"Great service, very comfy bed"
Hotel well presented and clean. Friendly, helpful staff. Two things that I wasn't happy about were the lack of a fridge in the room and having a shower head that's fixed to the wall (2 pet hates of mine!)
Genuine Hotels.com guest review
1 night trip Jul 31, 2014
Tamsin
GB
4.0 / 5Excellent
"Great room"
Excellent room - very clean with a very comfy bed, towels, shampoo, shower gel etc plus air con which was very welcome! Very pleased with the room & liked the fact that we had the option to have the window open or the air con on. Parking you have to pay extra for in a mult-storey across the road but the hotel do a discounted rate of £7 for 24 hours & the car-park is so close it's not a problem. I would absolutely recommend this hotel but don't recommend eating there! There are lots of restaurants a 10 minute "amble" away. Our food when it eventually came out looked amazing but was burnt, tasteless & cold. We complained about one meal & got our money back & the girl was very apologetic but could have done more to make up for it. I had to ask for the money back. Bar service incredibly poor - ignoring customers wishing to buy & not cleaning up the tables. So in brief - great hotel just don't venture to the bar or restaurant!
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2014
Littleveh
GB
3.0 / 5Good
"Good location; close to city centre."
Check-in was harrowing at this hotel this time. We had reached the hotel around 11 am. Normally during earlier stays they would give us a room around 1 pm. However, this time we got the room at 2:45. This after over 12 hours of travel from India. We had two rooms, they couldn't give us even one. Also the rooms were not cleaned and made up till 3:30 in the afternoon
Genuine Expedia guest review
Other trip Jul 29, 2014
Pradeep
GB
4.0 / 5Excellent
Good hotel. Room has everything you need for a stay away from home. Central location. Downside is that you need to cross a busy road to get to the town. I didn't eat in the hotel, but there are lots of places to eat out in the nearby town centre. The hotel was quite expensive, as all Exeter accommodation seems to be in the summer...and breakfast was not included. Air con was appreciated in this very hot weather, although noisy to use when sleeping.
Genuine Hotels.com guest review
4 night trip Jul 22, 2014
rubytuesday
GB
5.0 / 5Outstanding
"Lives up to expectations"
As always they acted on my requests regarding the room and I will stay there again when in the area
Genuine Hotels.com guest review
1 night trip Jul 21, 2014
A Traveler
GB
4.0 / 5Excellent
"Hope nothing goes wrong"
Positives - Great location, well appointed rooms, comfortable, friendly desk staff, air-con that works, nice shower room etc. Negatives - the TV didn't work, I reported it to reception who said they'd send someone up. An hour later no one had arrived so I went back and told them to forget it as we were going to bed! 15 mins later someone rang the room saying they were the duty manager and that 'their pager hadn't worked'. Come on that's a lame excuse. They really need to sort out the customer service side of this operation.
Genuine Hotels.com guest review
1 night family trip Jul 22, 2014
Ralph
GB
3.0 / 5Good
"A bit disappointing"
At first, allocated a tiny room with a very small shower room, no bath. When I requested something better, at first I was told all rooms were the same. I had to point out that it wasn't anything like the room they illustrate in their publicity. Got moved to bigger room with a bath but the bathroom was still very small. At the rate charged, I thought this would be better than Premier Inns / Days Inn / Holiday Inn Express etc but value for money wasn't up to their standard.
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
David
GB
3.0 / 5Good
"Terrible bar service"
The hotel was fine, as expected generally, but the service in the bar was absolutely terrible. A party of us left after waiting at the bar not being served, and a salad took 30 minutes the following day to arrive. Bit disappointed.
Genuine Hotels.com guest review
2 night business trip Jul 9, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent Staff"
Friendly and helpful Staff. Room was clean and typical of this type of hotel. Breakfast fruit options could have been better for the price paid.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
GB
5.0 / 5Outstanding
"Visiting relaatives in Crediton"
Helpful staff, great location near to bus and coach station short walk from shopping centre and lovely 'new area' of Exeter we had not seen before. Beds at your hotel very comfortable and room maintained each day very well during our 4 night stay. Definitely would use your hotel in Exeter when we next visit.
Genuine Hotels.com guest review
4 night trip Jul 7, 2014
R & L De
GB
4.0 / 5Excellent
"nice hotel"
i have stayed here before with my family (in fact i was in the same room on this stay) the only thing that let the stay down was the teenage girls who were also guests who decided to make FaceTime calls in the corridor at 2330-0030.
Genuine Hotels.com guest review
1 night business trip Jul 8, 2014
hugh
GB
3.0 / 5Good
"Comfy Bed"
Good location, bed comfortable although room small with no bath in the en-suite. Great location for town although a bit noisy with hen parties coming back at 4am!!
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice rooms, awful food."
Room comfortable, staff friendly, but the food in the restaurant was awful. Had a very very dry chicken with oven chips.
Genuine Expedia guest review
Other trip Jun 25, 2014
bib
GB
5.0 / 5Outstanding
"Great Service"
awesome
Genuine Hotels.com guest review
3 night trip May 16, 2014
D.R
GB
3.0 / 5Good
"Very poor evening meal tasteless!"
Disappointed
Genuine Hotels.com guest review
1 night business trip May 20, 2014
A Traveler
GB
5.0 / 5Outstanding
"Comfy beds"
It was noisy outside
Genuine Hotels.com guest review
1 night business trip May 13, 2014
A Traveler
GB
3.0 / 5Good
"I would come back again"
Friendly hotel staff. The food at the bar is a bit steep however. The location is rather good for tackling the city - a mile from Exeter St David's station.
Genuine Hotels.com guest review
1 night business trip Apr 9, 2014
herts1
GB
4.0 / 5Excellent
"Handy stopover"
We stayed one night here to break our journey into Cornwall. Very handy with a public car park opposite and a short walk to the Cathedral area where you can find shops, restaurants and somewhere for breakfast, if it is not included as part of your rate. Very friendly and helpful staff.
Genuine Hotels.com guest review
1 night trip Apr 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Not bad for the price paid"
Overal not bad but rooms could be cleaner
Genuine Hotels.com guest review
1 night business trip Apr 14, 2014
Darren
GB
4.0 / 5Excellent
"Lovely hotel close to shopping centre ."
On arrival staff very pleasant, we were so pleased it was close to the shopping centre as this was the purpose of our trip .
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent Stay"
Really Good hotel in the centre of Exeter. Excellent location and best value for money I could find. Superior rooms are a great size and the breakfast was superb
Genuine Hotels.com guest review
1 night romance trip Apr 5, 2014
RJW
GB
5.0 / 5Outstanding
"Good hotel close to shopping centre.."
Excellent hotel highly recommended..We found it very quiet at night...Close enough to walk to shopping centre...good parking near by..
Genuine Expedia guest review
Other trip Apr 7, 2014
Rose
GB
5.0 / 5Outstanding
"A stay in Exeter"
I was warmly welcomed after an early arrival, and any encounter with the was helpful, when appropriate, or friendly. the hotel was superbly appointed, and the stay was excellent value for money.
Genuine Expedia guest review
Other trip Apr 6, 2014
John
CA
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