"Good location, decent rates"
Stayed here for 4 nights, our AC never worked but it was nice outside. No wifi where we were. Everyone there was nice and pleasant. The hotel could use some updates but it was over all a good stay.Genuine Hotels.com guest review
bar and grill is closed down. breakfast was good, room was dirty. hotel is under renovation, has possibilities. need a new cleaning staff. all ice machines were broke. couple we were with had to change rooms because of cleanliness issues.Genuine Expedia guest review
"Close to Duchess County Fairgrounds"
Room was clean. Staff was courteous. Breakfast was good!Genuine Expedia guest review
Lacation is good and price is reasonable. But, they gave me a smoking room although I requested non smoking room. And I could smell smoke. It was not so strong but uncomfortable.Genuine Expedia guest review
The overall experience was terrible. I found cigarette buts on the floor in multiple area of the room. TV did not work. Towels were yellow. Mattress had a 5 inch depression in the center. There was a used bar of soap in the shower. The only positive was the girl working the counter when I checked in was very nice and professional and did all she could […] to correct the issues I had. Read moreGenuine Expedia guest review
LOVED BREAKFASTGenuine Hotels.com guest review
"Nice lobby .but needs lots of updating"
Nice lobby and breakfast area, my room was clean,but the toilet kept running and the sink linked when you washed your hands and brushed your teeth. there is no indoor pool, no lounge or restaurant on property. The ice machines don't work and there is no elevator, not enough staff to help with bags.Genuine Expedia guest review
"Nasty hotel, nice staff."
Sticky spots on the rug, no extra toilet paper, hotel smells, coffee filter left in coffee pot. Will not stay there again.Genuine Expedia guest review
"two day stay paid for before arrival"
water in the sink would not drain out,tv was distorted and wavey.people with no shirts on drinking bottled beer in check in area.This is not a motel for everyday travelers .we stayed only because we paid a month before we arrived.Do not recomendGenuine Expedia guest review
We checked out as soon as we checked in. The bed was like a hammock. I felt that we were either going to be robbed or mugged during the night, The place stunk of smoke and it was totally disgusting. We were sent there by expedia who said this hotel was equivalent to a Marriot. Not at all.Genuine Expedia guest review
Rm wa dirty trash under tbe bed we found bowl full of cereal vacuums not working tell you how many times you may get ice tubb clog up had to use my mothers rm all around dirty hotel would never ever recommend anyone to stay in this hotel everGenuine Expedia guest review
"you get what you pay for"
While on expedia, it stated the hotel only had 5 rooms left. The parking lot was empty. Seemed shady...Genuine Expedia guest review
First time no shampoo.Genuine Hotels.com guest review
"Den of Thieves"
A hotel employee stole my shopping bag with new clothing worth over $100. that I purchased from the nearby mall, during the Easter weekend. I forgot my bag the lobby during checkout. When I realized that I forgot the bag I called the hotel and the front desk staff confirmed that she had the bag. When my daughter went to pick up the bag today, the bag […] could not be found. The staff person who told me she had the bag developed amnesia and the tape in the lobby video camera had been erased. I will never stay at this hotel again. Read moreGenuine Hotels.com guest review
"Get what you pay for"
This hotel is VERY run down and seems to be having finanical difficulties. Nice staff which was amazing given the situation. Pick a different hotel in the area.Genuine Expedia guest review
WHEN WE FIRST ARRIVED THE CARPORT WAS LEAKING WITH BLACK MOLD ON THE CEILING. AS WE WALKED DOWN THE HALL TO THE ROOM THERE WAS BADLY STAINED AND MISSING CEILING TILES FROM WATER DAMAGE. THE ROOM HAD NO WORKING PHONE . NO OUTLETS BY THE DESK AND THE HEATERS DIDNT WORK IN ONE OF THE ROOMS THE OTHER IT JUST WENT ON AFTER ABOUT FIVE MINUTES. OUR MAID SERVICE […] WAS RANDOM AND ONE OF THE ROOMS WAS JUST NOT CLEANED DAILY. WE TRIED TO COMPLAIN TO A MANAGER WHICH THERE NEVER SEAMED TO BE ONE AROUND NOR DID HE EVER TRY TO CALL ME WHEN I LEFT MY PHONE NUMBER AT THE DESK . IN THE HALLWAY TO THE ROOM DIRTY BED LINENS STAYED FOR 24 HOURS AS WELL AS A LUGGAGE DOLLY FOR THE ENTIRE STAY. THE ICE MAKERS DIDNT WORK . IT WAS JUST DISGUSTING . AT BREAKFAST WE ASKED FOR A KNIFE AND THE STAFF RETRIVED ONE FROM BACK KITCHEN . BEFORE HANDING IT TO US SHE WIPED IT WITH HER FINGERS THIS IS A MAJOR HEALTH VIOLATION WE ASKED FOR ANOTHER THAT SHE DIDNT CLEAN WITH HER BARE HANDS ! I DONT KNOW WHAT ELSE TO SAY Read moreGenuine Expedia guest review
"Fair at best"
Not the cleanest or best maintained hotel in the area. The price may be attractive but in my opinion it may be worth paying a little more for something else. I was only there overnight and you probably don't want to be there any longer than that.Genuine Hotels.com guest review
I expected a flophouse for the price but it was very nice as were the people.Genuine Hotels.com guest review
TV did not work says they have sat tv but it was very poor , cielings in hallway falling down and the place was un kept the staff was greatGenuine Hotels.com guest review
we had a smoking room. The room was clean. Our check in person was great, friendly, helpful and funny!! Some amenities were missing such as water cup or coffee cup...but overall stay was good... would stay again.Genuine Hotels.com guest review
"Pretty cool hotel that's cheap"
My bf and I just wanted a place that was cheap for a couple of days. The service was ok. No one cleaned the room but the front desk was very professional. The bathroom wasn't too clean. Other than that we had a nice stay.Genuine Expedia guest review
My room was fairly clean, the bathroom was clean(but FREEZING, although for someone else that would have been just fine, I just hate the cold) The Ice machine in the hall didn't work which was kind of a bummer but not too big of a deal. Check in/out was quick and pretty simple. All in all my stay at this hotel was OK.Genuine Hotels.com guest review
"Nice hotel in a prime location of Poughkeepsie"
It was very comfortable and cozy stay. Staff are excellent. Breakfast is very good.Genuine Expedia guest review
satisfied for the priceGenuine Hotels.com guest review
This hotel provides good value for the money. It hasn't been decorated in years, and there was no hot water in the sink, However it was comfortable to sleep in and the value compared to many others in the area is good.Genuine Expedia guest review
"Nice older hotel"
Pleasing staff, needs a little updating and getting the Bistro going again.Genuine Expedia guest review
"Staying at mercury Grand"
Very cosy homely stay. Staff are very nice. Breakfast was yummy. Love this hotel.Genuine Expedia guest review
I feel like I need to give this hotel the review that it deserves. I stayed in this hotel for twelve (12) nights, through the Christmas holiday. This is truly a 3.5 star hotel that is trying to get a revival from it's booming IBM days. I have to tell you that I equated my experience with that of the well known Poughkeepsie Grand. Therefore, if you're […] familiar I would suggest that you save 60% and stay at Mercury Grand. Here's the scoop...The staff: excellent! Cleanliness: although the hotel is dated, it is clean. It's certainly not a brand new Holiday Inn Express, but they are clean despite the dated materials that they have to work with. I never saw a single bug of any type either. Condition: okay, so other reviewers are complaining about leaks and the roof. Here's the bottom line... if there isn't a leak in your room or causing you some sort of grief or discomfort, why do you care if there is a roof issue in an area of the overhang at the front entrance? I mean really, who cares? They need a new roof, not a bad rating because they need a new roof. To me, I would rather have a clean comfortable room, and encounter a pleasant staff than worry about their roof. Breakfast: sigh, I wish that this was better. Stick to the waffles. This is the best deal in Poughkeepsie, hands down. Read moreGenuine Expedia guest review
"ok for solo traveller"
if you need a place on the cheap and don't care about quality, this is your place. Decent staff, horrible maintenance of hotel, but good location.Genuine Hotels.com guest review
"Close to everything"
The ceiling in the entrance needed repair. The utensils in the cafeteria were dirty. The room was clean and comfortable. Every thing from shopping centers to restaurants were close to the hotel. Olive Garden was literally within walking distance. Overall the staff was courteous and the hotel was nice.Genuine Expedia guest review
The racial undertones were bad here.Genuine Hotels.com guest review
The first assigned room the bedding sheets were stained.If it was'nt for the fact that the bed skirting on the box spring was not there we would not have noticed how badly ripped the box spring was to a point that .the coils were exposed. The moment you entered the front of hotel you can see decaying on the drive up canopy. Also an indication that the […] hotel was not frequented by many was that including our vehicle there were a total of 4 vehicles in the entire lot. Read moreGenuine Hotels.com guest review
Just because a place is inexpensive doesn't mean it is has to have bad service. We were first put in a room with a hole in the wall, rips in the curtains and a smoke alarm with a battery that was low so it was making a chirping sound. We were shown another room after asking but why is this room even available? Also we had an extra guest and asked for […] a roll away bed. We were told that they had beds but the one of the staff had accidentally taken the key to the storage room where the beds were located. I would stay away from this place until they get their act together! Read moreGenuine Hotels.com guest review
"Ok for overnight"
The room was adequate for my family's needs, but the hotel is quite run down. Buffet breakfast is below par, but hot and free. My friends had to request another room because of the fire alarm was chirping and the heater was broken (it was a chilly night). The staff was pleasant. The location was convenient to our destination.Genuine Hotels.com guest review
"IT HAS POSSIBILITIES"
I AM FROM PK.WE BROUGHT OUR BETTER HALVES TO PK TO SEE WHERE WERE FROM.I FEEL THAT THIS HOTEL HAS PROMISE.BUT THE SIDE OF THE HOTEL WITH SMELLY CARPET SHOULD B CLOSED OFF.NO ICE MACHINES. AIR CONDITION DIDN'T WORK.BUT THE RECEPTIONIST WAS TRYING HER BEST TO MAKE THINGS RIGHT.WE WERE THE ONLY CUSTOMERSGenuine Hotels.com guest review
"Best hotel per dollar in Poughkeepsie"
Cleanest, most comfortable hotel per dollar in Poughkeepsie. Has restaurant, bar, vending machines, etc. Safe area, friendly atmosphere. I've stayed at many more and less expensive Poughkeepsie hotels and I find none of the others are worth their prices.Genuine Expedia guest review
"Evidently in transition"
Room was not cleaned on Sunday, even though we were out of the room from 8:30 am until 3:30 pm. The restaurant was not open...no chef. Could be a nice motel, but obvious problems.Genuine Expedia guest review
Hotel room was not at all like online pictures. Very old, tired, and worn. Location was not bad for attending Rhinebeck wool and sheep festival. Very good free breakfast buffet.Clean, but will look earlier for lodging next year.Genuine Expedia guest review
"Hotel not as pictured"
This hotel is run down and in need of repairs. Under new ownership. TV was unwatchable due to static reception, light bulb missing from nightstand, dirty bathtub and water temperature was either too hot or cold. Thank heavens we were only booked for one evening.Genuine Expedia guest review
Was alright, light bulb out in room and it appeared that no updates have been made to the hotel since the late 90s. They don't have flat screen tvs yet. But if all you're looking for is a place to sleep for the night it does it job.Genuine Hotels.com guest review
We stayed on a Friday night. The hotel rents its ballroom facility for private parties. This one lasted until about 4 am with boom-boom music that literally made the walls in our room vibrate. Very unpleasant.Genuine Expedia guest review
"will not be staying there anytime in the future"
bed was very uncomfortable and exremely low to the ground, water pressure in shower was awful, room had a moldy or mildew smell. When I went to check out and return the key, they were not even aware that my reservation was for 2 nights - good thing the second night I had put the safety chain on the door - would not have nice waking up in the middle […] of the night with a stranger in my room !!!!! Read moreGenuine Expedia guest review
"Dirty & Run Down"
Room run down. Door handle broke, toilet don't flush, hotel entrance falling down. Needs a remodel or be torn down.Genuine Expedia guest review
Hotel was in horrible disrepair. Weeds were grown to the size of small trees around the outdoor "pool." One of the most interesting features of our stay was our "breakfast buffet in the dark." No lights above the breakfast buffet table, which was sparse at best. Included on the breakfast buffet was a large plastic tub that was catching the water dripping […] from the leaking ceiling above it. Wild horses couldn't get me to stay there again. Read moreGenuine Expedia guest review
"Hotel need a a Lift, urgently"
Hotel is not clean. Needs new towels, new carpet in the rooms, new bed covers (bad and with holes on it). This hotel, being so close to the colleges in poughkeepsie needs a urgently to be a clean place to stay. Rooms were not so clean, and bed covers had many holes on them.Genuine Expedia guest review
"No wi-fi, no ice, no NBC channel"
Room relatively clean, but hallways smelled. Disappointed in lack of wi-fi (no internet), no ice nearby (had to walk to front office to get ice), no elevator (husband has bad knees), and no NBC channel to watch seaon premier of SNLGenuine Hotels.com guest review
"paid too much for disappointing stay"
line for checkin, room lights/clock not connected, no lit sign in parking lot to find the hotel in the dark. Surprisingly good breakfast, decent cleanliness in room but not immaculate. Would have expected more for price.Genuine Expedia guest review
""Worst Hotel Ever" review is no joke."
This is one-star hotel at best. Expedia has it rated at three stars, but that is way off. Anything over two stars is a plant. The lobby is somewhat impressive, but it goes downhill from there really fast. The marble-floored lobby bathrooms were adorned with a 5-gallon plastic bucket for a wastebasket. The halls are in desperate need of new wallpaper. Once […] inside our $169 room, there were some Cheerios from a previous visitor under our dresser. The circa-1960 air conditioner was surrounded by what looked like bad repairs for leakage. The drop ceiling also made you wonder what they were hiding. No part of the bathroom was from this millenium. There was no internet and, for some reason, no NBC. There was a broken tequila bottle one step outside the front door from the previous night. I informed the front desk, but when I returned an hour later it was still there. We thought the "Worst Hotel Ever" review was either a snob or a joke, but for someone expecting a three-star hotel it was the worst hotel ever. Read moreGenuine Expedia guest review
"Disgusting & Unsanitary...."
Let’s begin with my drive to the hotel; with MapQuest engaged I still shot past the hotel! Arriving at 9:30PM in the evening –the hotel front lighting which included the signage was out! I went approx. 1 mile beyond till I could turn around. I called and received redirections from the hotel—using landmarks & stores. Once at the hotel I received room […] # 1- no elevator –preceded 1 flight up with luggage! Found room dirty, bed unmade, soiled towels on the floor and the heavy smell of cigarette smoke. Back to the front desk reassigned room #2, preceded up another flight of stairs (baggage and all) with assistance from hotel personnel. The halls were dirty, carpeting filthy- wallpaper peeling off the walls- very loud music coming from another floor. And now with room #2 the toilet had broken. The room was changed while I left the hotel for dinner the personnel changed my room. This room had conditions equally as disgusting. Having enough, my husband and I immediately left and relocated to another hotel in the area. The new hotel mentioned that they have had a steady flow of people coming over as a result of the poor conditions of the Mercury Grand Hotel. This hotel should be torn down and gutted- it smells, dirty, unsafe/unlit parking lot & front of building. The only good thing about this place was the willing/attitude by the staff—I think they felt sorry for us! Read moreGenuine Expedia guest review
"Would not recommend to a friend!"
Plugs fell right out of electrical outlets, except for bathroom. Noise from comedy club below could be heard in room. Air conditioner did not work. We were able to switch rooms after complaining to hotel staff. The shower head in the bathroom leaked and the exhaust fan did not work. The hotel has great potential but it appears that some of the rooms […] need a maintenance overhaul. Read moreGenuine Expedia guest review
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