"convenient and many local restaurants"
The staff were really nice and helpful. Especially at check in - Employee name was Shonte. Regarding maintenance - the curtains of the rooms facing the parking lot were torn. This was our first impression as we arrived. However, the staff made the experience very nice.Genuine Hotels.com guest review
"Not bad but not great"
Overall satisfied with our three night stay. Room was clean and comfortable - we literally used this room for sleep only. Two blips which really downgrade my report: 1) I had been told on the phone that there was a one-time charge to bring the dog. It turned out to be a nightly charge - so triple what I had planned and I was forced to pay in cash on […] the first night. I would have left him home had I known. 2) On the third night, the chamber maid forgot to leave toilet paper (not really a big deal), but when I tried to call the desk, I found that the phone was dead which turned an inconvenience into an annoyance. The complimentary breakfast hours did not work for us as we needed to be out by 7:00 every morning. Next time I'll dig deeper to find accommodations closer to our venue. Read moreGenuine Hotels.com guest review
"Friendly staff, convenient location"
The customer service at the hotel was great. The room was mediocre at best. The first room we were assigned had a toilet issue. We were quickly moved to another room. The TV in that room didn't work but it was replaced while we were out for a walk. For price and just an overnight stay, I'd say it was suitable. I wouldn't want to stay there more than […] one night. Read moreGenuine Hotels.com guest review
"Great place, great rates... very good staff."
Quick check in and Quick check out. Front desk staff very friendly and inviting.Genuine Expedia guest review
They allowed our pet which was a plus. It went downhill from there, very dirty, smelled bad and staff who did not seem to care. One exception is when I checked out, the person at the front desk was GREAT! That was my first and last stay at the Mercury Grand. The hotel is old which is not so much a problem, dirty is a problem.Genuine Expedia guest review
"Look for some other one."
The staff need's to be retrain on how to deal with people.The room's had a bad smell.Won't be going back!!!Genuine Expedia guest review
"Classic Hotel great old decor"
We liked it. It is not the newly built characterless hotel. It is a classic style hotel with older decor. The lobby was very good looking with pictures of FDR evetns on the walls next to library shelves. Hot breakfast was nice. Everything was clean, the rooms were spacious. One dies not feel crowded. Yes, there were a few very minor chips in the porcelin […] tub. We had a loose toilet seat that just needed tightening and the hotel took care of it quickly. The location is very good. Lots of restaurants and shopping around and right on Route 9. We used it for a base to go visit the FDR Mansion, the Eleanor Roosevelt cottage and the Vanderbilt Mansion. Read moreGenuine Hotels.com guest review
"Pass on this one"
Room was noisy with the fan, A/C unit, and both nights it sounded like someone was doing laundry next to my room, the sound a belt in the dryer makes, until past 1 in the morning! There was a laundry area, open to the hallway, two doors down, but unsure if that was were the sound was coming from or the service room next to mine. The wall paper was peeling, […] the bed itself too soft and a very small & older TV compared to most hotels today. I got very little rest both nights. Read moreGenuine Hotels.com guest review
This is not a 3 star hotel!!!! The condition of of this property is old, dirty and uncared for. It took staff 3 attempts before they found a decent room for us. The first was already occupied, the toilet in the second room did not flush and the third had brown colored condensation running down the walls into the bath. We were too tired to ask for another […] room! We were supposed to be there for two nights but left after one. The only positives for this hotel were the friendl staff at check in and breakfast. Read moreGenuine Expedia guest review
Checking in the front desk person continued in a personal telephone call while we waited to register. Although we requested a non-smoling room, and the room indicated it was one, the room smelled of cigarette smoke. When I infomed the front desk the response was "Oh, that's too bad." The room had a coffee pot and one packet of coffee but there wasn't […] any creamer and sugar. When I went to the front desk I was told they didn't have any. There wasn't any alarm clock in the room and one of the lamps was unplugged and the only outlat was behind the bed.Inquiry abvout the pool resulted in "they're not opening it this year". I wouldn't stay here again. Read moreGenuine Expedia guest review
would not stay here again....Hotel halls smelled very musty!!Genuine Hotels.com guest review
"Old and smells"
This hotel is run down and smells. Spend your money somewhere else. The staff is apathetic to your concerns.Genuine Hotels.com guest review
"Place to stay"
It was good. Lots of parking spaces. The first thing I noticed is the curtain. It was torn. My cousin and I were laughing and unfortunately it was our room. The smell was not good as you enter the lobby and the room so I had to spray my perfume. The hot breakfast was good - scrambled egg, potatoes, bacon. I wasn't so sure of the taste and appearance […] of the orange juice. It doesn't look orange. Good enough for the price compared with the neighboring hotels. Read moreGenuine Hotels.com guest review
"Pleased with location & room"
Once we figured out how to get to the hotel (Google map instructions were interesting!) we were pleased with the location and the comfortable room.Genuine Expedia guest review
Good. Liked the parking. Reasonable rates.Genuine Hotels.com guest review
"Not impressed, but lots of potential"
All I can say is that I hope the new owners remodel/clean up. It took a full minute of holding down the handle for the toilet to flush, it took 10 minutes to get hot water to the shower the first time we used it, the heat/ac unit did not work and the window did not open, so it was very warm in our room. Plus, there was a little field mouse in our room […] the first night. The ceiling tiles were rotting in the hallways and our room had a musty smell. This looks like a place that used to be "grand" but has been left to rot. I can say the breakfast was really delicious with a wide variety of food. This hotel has tons of potential, I just hope the new owners embrace it and make it a really great place to stay. Read moreGenuine Hotels.com guest review
The curtain was torn. The water turned cold mid shower. The free breakfast was worth less than the price. Glad I was there only one night.Genuine Expedia guest review
The hotel is Not handicap accessible and I had to carry very heavy luggage up stairs.The rooms are hit or miss. I've stayed in multiple rooms at this hotel over the past month, and that's where I stand. The staff is kins, polite and helpful, its some of the rooms' conditions that's the problem. Some of the ceiling tile squares would just fly out of […] place when the door is open, the plumbing in the shower didn't drain properly at all in one of my rooms. The remote just stopped working in another. There was a nail clipping on one of my towels when I took it off the bathroom towel rack, and some of the towels were stained and/or raggy looking. Stuff like that. The rate was so low on-line and the people were very kind so I stayed for the length of my time in New York. I probably Won't return. Read moreGenuine Hotels.com guest review
I go to this hotel because it's convenient and the rates are reasonable. But the hotel is in serious need of some repairs. There are water leaks in the hallway that have ruined the ceiling and carpeting, and the rooms are always very cold when you walk (in in the winter). Both the heat and the hot water take forever to come up. But, the rooms are clean […] and the bed is comfortable, so for what I need, it suffices. I've never tried their breakfast, so I can't comment on that. Typically, I've only dealt with the front-desk staff, and they've always been pleasant and courteous. I'm very familiar with this area, so I know this building has been around for many, many years and it's been owned by several different hotel chains. It's in a good location, convenient to everything, easy to get to...if the present owners would put some money into sprucing it up and making the needed repairs, I think they would draw more guests and garner higher ratings. Read moreGenuine Hotels.com guest review
I'm not sure what makes this hotel a 3 star hotel. It is very old looking and completely out of date from the lobby to the room to the restaurant. there is no room service in this 3 star hotel and I found bugs in my room. They weren't gross dirty but I didn't feel comfortable walking around without my slippers. I was very disappointed with expedia for […] having this in their secret room selection because I saw this hotel when searching for somewhere to stay but opted against because of the reviews and rating. I will never stay there again, I felt like I was in a motel 6. Read moreGenuine Expedia guest review
"Hotel in terrible condition"
The hotel is currently in terrible condition (April 2013). Water damaged ceilings, water damaged carpets, freezing cold hallways..our short visit was a damp, dank, depressing experience. We were booked for five nights but did not even stay one. I was embarrassed to have brought my wife there, and we are not particularly picky! this hotel has some serious […] issues that need to be addressed. I did get a full refund from hotels.com so that is good, but this hotel should NOT have a three star rating. BEWARE!!!!! Read moreGenuine Hotels.com guest review
The hotel itself wasn't horrible, but far from great. Our room was never cleaned the first day and there were only two other people staying there so there was no excuse. We were told the cleaning staff was there and we requested cleaning at 9:30am when they arrive. We were out of the room all morning and most if the afternoon and came back to a unclean […] room. The free breakfast the 2nd day was leftover from day 1 and no bread. The evening restaurant menu was great but then had very few choices because most of the items weren't available. It just wasn't what they advertise it to be. It has great potential with the right management. Read moreGenuine Hotels.com guest review
Hotel chosen because was listed as "Pet Frindly" On check in they seemed surprised that we had our small dog and told us whenever we left room he needeed to accompany us. Reservation also confirmed a king size bed but were told we had to take two double beds because they had no king size bed rooms for people with pets. Breakfast was good and everything […] else in order but was decidedly not pet friendly place Read moreGenuine Hotels.com guest review
This is a reasonably nice hotel. Although some of the fixtures in the bathroom look like they could use an update and it takes forever for the water to heat up, our room was generally comfortable and clean. I was a bit surprised that there was no top sheet on the bed, just the comforter/duvet that serves as the bedspread. Since cleanliness in a room […] is my number one priority, I found this a little disturbing since I can't help but wonder whether they change/wash this bedspread every time they clean the room. Maybe I'm just a germaphobe, but when I get into a hotel bed, I don't want anything touching me that touched the previous occupant(s) of the room. I will note that they gave me the same exact room as my stay a month ago and during that visit, I saw a small brown stain on that bedspread, and it wasn't there on this visit, so maybe they do change/wash the covers with each room cleaning, but I would still prefer a top sheet be added. Read moreGenuine Hotels.com guest review
"Not bad for a quick stay"
The hotel has nice decor and the room was generally ok, although there was small brown stain on the white duvet on the bed that made me wonder "what is THAT?" Fortunately, the sheets appeared to be clean. The room was quite cold when we entered, and it took awhile to warm up--the heating unit didn't seem to blow very hot air, even though we turned it […] all the way up. That kept the floor/carpeting feeling cold--so cold, I actually thought it was damp. We left for about an hour and a half, and it felt comfortably warm by the time we returned. Also, it took forever for the hot water to finally come out of the faucets--it was icy cold for several minutes, to the point where we almost called the front desk because we thought there was something wrong with it. The front desk person wasn't overly friendly, but she got us checked in without issue. She also accommodated our request to check in early, which was very nice. I can't comment on the included breakfast as I didn't eat there. The rate was reasonable. Overall, it's an ok hotel, not as nice as some others in the area, but not bad. Read moreGenuine Hotels.com guest review
Had to wait 5 minutes for the desk clerk to finish a phone call when I was checking in. There was a dirty already used damp wash cloth on the desk of the room. The fridge was not only loud but the paint was chipping off all over the outside and the inside looked equally unsanitary. The faucet/heat regulator thing on the tub was separating into three […] different components so hard to use. There was no fitness center and the one down the street we were supposed to have access to was no longer in business. The halls of the hotel looked like they had not been vacuumed for days - bits of paper, food and dirt very evident. On the plus side, the bed was comfy and the room was quiet. And, it was affordable. Read moreGenuine Hotels.com guest review
It was nice to have ceramic coffee cups in the room, but they both had encrusted coffee stuck to the bottom of the cups and the toilet would only flush completely if you did it 3 or more times. The room was drab and old fashion. The heater worked well and the shower was nice and the bathroom was clean. The hotel in general was deteriorating. The hot […] breakfast was good and the breakfast staff very good and attentive. Front desk staff not too friendly and did not ask how our stay was. Read moreGenuine Expedia guest review
"decent distance from my destination"
Hotel was a little dated. Bathroom needed updating badly.Genuine Hotels.com guest review
"Avoid this place!"
Really sorry I didn't spend the extra bucks for a higher quality accomodation. The lobby smelled of stale cigarettes. The hallways and stairs smelled moldy, and the pillows on the bed just smelled. I couldn't wait to get out of there. Never again!Genuine Expedia guest review
"Right down the block from Locust Grove..."
Hotel was fine for our purposes. Had a brief blackout due to weather and staff was nice, however, they didn't have any flashlights for guests. Breakfast was included which was also nice. Very close to Rhinebeck Fairgrounds. Locust Grove (once owned by Samuel Morse) was beautiful.Genuine Hotels.com guest review
"Great price for this hotel"
The hotel was fine and so was the restaurant although same old food as all the other hotels had but still nice to not have to go out to find breakfast. the room was fine, but the rug had not been vacumned and it made me nervous that the rest of the room had not been cleaned also, but it looked like it had. The bed was very comfortable and I would stay […] there again Read moreGenuine Expedia guest review
"Not what is pictured!!!!"
Let me first say, that this is only my second review of a hotel. And not all reviews are negative. I recently stayed at a hotel Maryland and was beyond satisfied. However, I was not at all satisfied with my stay at this hotel. After entering, there was a musty,mildewy smell in the air. The decor was quite old, and so was the dust on them. The first […] room we were given had a bad, musty odor.....verging on mildewish. The air conditioner made a grinding noise and was loud. We were given another room, and the odor, musty smell was there too. Upon leaving for the afternoon, you could see that they recently had a flood on the first floor. The rug was stained and they had air fresheners plugged into the wall. The overall feel of the hotel was scary, smelly and not at all worth the price they were asking. Our 2-night stay, turned into a 1-night stay. Honestly, avoid this hotel if you can. Also, the surrounding area didn't look entirely safe. Don't walk alone. Also, the hotel bar....served one, the bartender doing her crossword puzzle. Read moreGenuine Hotels.com guest review
"If no better options, this place will make do"
The beds are really uncomfortable and the shower has a mind of its own when it comes to temperature, it switches from normal temperatures to super hot and cold. The staff did not seem particularly friendly, but one maid we spoke to was nice. The decor is nothing to write home about either. On the bright side, there was nothing particularly alarming […] about the place. So if there are limited options available or you are trying to save some money (though still overpriced for what it is), this place will serve, but this is not a place to stay if you want something nice. Read moreGenuine Expedia guest review
Just needed a place to stay for the night so made the reservation sight unseen. As soon as I pulled into parking lot and lobby I knew it was a cheesy hotel. There was a smell and behind the Lobby desk was a fan blowing. Not good!Genuine Hotels.com guest review
"Do Not stay here"
The hotel had a moldy smell, the room did not look cleanGenuine Expedia guest review
"fair but not great"
Staff were pleasant, but the hotel itself was not in good condition. Breakfast was limited for health-minded guests (no fruit or yogurt, no decaf coffee or herbal tea). A fitness center was advertised but apparently was not on the premises and therefore not accessible to those arriving by cab. Check in and check out were quick and smooth; the room was […] pleasant and clean despite the need for repairs. Read moreGenuine Hotels.com guest review
Room had carpet that was worn out completely. Tub had chunks of porcelain missing and was then rusted. Heavy black mold under soap dish in bathtub. Green mold around towel bar in bathroom. No mini fridge. Coffee pot was too dirty to use. property was not appealing. Weedy, and lots if broken down furniture found at one of the rear guest exits. Not real […] happy. Read moreGenuine Expedia guest review
"more minuses than pluses"
Basic, and I mean BASIC 2-star quality. Room was clean but not very well-kept. The hotel had a full bookcase of old books you could read which was intersting. Breakfast was very dissapointing (I couldn't stomach the scrambled eggs). Hotels in the area are kinda pricey so this is an affordable contrast, but don't expect much.Genuine Hotels.com guest review
"Wouldn't book it again."
The carpet and bedspreads were very dated, and the room didn't feel very clean. The tub was stained and the bathroom sink leaked all over the floor. We had requested a mini fridge and microwave ahead of time. The items were not in the room upon our check in, so they needed to "find" us one. The fridge did not even cool for us to use, so we just kept […] our items in our travel cooler. The staff just placed the microwave right on the carpet floor so that was not too appealing to use. Sorry, but probably wouldn't stay here again. Read moreGenuine Expedia guest review
Mostly it was run down. The breakfast was ok, but not great. It was the same thing everyday and overcooked. I would not stay there again. However, the breakfast gal was really nice.Genuine Expedia guest review
Hotel was old and in need of repair. Beds were old and uncomfortable.Genuine Hotels.com guest review
"clarion hotel & conference center poughkeepsie ny"
The room was cold heater not working and broke, was moved to a second room there were dirty used sheets and pillow cases on the bed, so I requested a different room and was given a different room the bath room was dirty there was hair around the toilet. I finally gave up because of the 5 hr drive to the hotel and was tired so I decided to stay in the […] room. Read moreGenuine Hotels.com guest review
The hotel is located very easily off the highway. I think the lighting in the parking lot could be increased. Oherwise pleasant, non-eventful stay. Bed was comfortable and the hotel was very quiet.Genuine Hotels.com guest review
"clarion hotel and conference center"
not bad for the money but...the breakfast was horrible, the food was undercooked and cold. the front desk clerk was a bit rude and not very friendly at all.Genuine Hotels.com guest review
"Not to bad for price"
Decent food onsite Indian restaurant room had everything in it was cleanGenuine Hotels.com guest review
The past few times we stayed at the Hotel the Bathroom had not been cleaned properly. Upon notifying the Hotel Desk they changed our rooms. The Hotel does need some maintenance and an internal face lift.Genuine Hotels.com guest review
"Do not waste your time"
Tub was dirty, holes in the ceiling, wait staff unkempt. I checked out after one night --would never stay here again.Genuine Expedia guest review
"The Hotel is in close proximity to everything."
The hotel was clean and comfortable.Genuine Hotels.com guest review
"Not worth it"
This place is a dump. The corridor ceilings are stained and falling down. I dont think they turned the heat on at all (January in New York). The hotel bar is a joke. The bartender didnt speak english and the beer was warm. I didnt even want to try the food. The bathroom was clean, but you could tell the corners of the room and behind the desk and nightstands […] have not been cleaned in years. The front desk staff was nice and the internet was fast. Read moreGenuine Hotels.com guest review
The door outside was not secured and the door in the hallway was also unsecured.The service in the the lounge was manned by a waiter from the restaurant who had to be called into the lounge area to serve us.Was not impressed at all.Genuine Hotels.com guest review
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