The hotel is exceptionally clean and well maintained. The staff was very friendly and helpful, and the location is excellent. Walking distance from downtown, adjacent to the convention center.Genuine Expedia guest review
"Great night in a quickly aging hotel..."
Great stay here. The hotel itself is aging quickly and the staff and maintenance people are doing a great job slowing it down, but it is a matter of years from either requiring an update or being something other than an Embassy Suites. I had a great stay, staff was great, very comfortable room. Will come back!Genuine Hotels.com guest review
From checking into an occupied room to the complete disorganization of the bar, and breakfast. I would never go back.Genuine Expedia guest review
Wonderful trip. Cooked to order breakfast was great. Free drinks and snacks in the evening an added bonus. Room was clean. Just make sure if you want spa services to book in advance -- we had to go somewhere else because they were completely full.Genuine Hotels.com guest review
Great hotel. No complaints whatsoever. Loved the manager's reception.Genuine Hotels.com guest review
We wanted to use the spa service after attending the conference during the day. We were told that we would have to have an appointment beginning at 5:00 so that we would be finished by closing time which is 7:00 PM. We couldn't believe that they didn't offer spa services (to guests that could not schedule time during the day ) since the hotel is located […] in the spa city! Read moreGenuine Hotels.com guest review
Overall we really enjoyed our stay!Genuine Hotels.com guest review
"Great hotel but definitely could use more parking"
Our overall stay was great. The food was great, the service was very friendly and outstanding. When arriving back to the hotel that night we found parking to be a bit of a problem. And the back of the hotel didn't appear to be the best place to parkGenuine Hotels.com guest review
"Very comfortable beds!"
Would stay again! Fabulous complimentary breakfast.Genuine Hotels.com guest review
In Hot Springs for a couple of days on business. this Embassy Is well kept and well maintained. Had some issues with the internet-I find it difficult to fathom a 10 dollar charge to hook up in the room, but other than that it is definitly on the short list for a return visit.Genuine Hotels.com guest review
"Nice hotel near downtown"
Nice hotel with a great breakfast!Genuine Expedia guest review
"Great places to stay for deal we got!"
Excellent hotel. Only downside is right next to concention center. If you are not in town for convention, could be a little overwhelming. A few blocka from bath house row. Great breakfast. We visit Hot Springs at least once a year. Will try to book hete first if we can get a deal.Genuine Hotels.com guest review
"Criminally bad food"
The hotel in general was clean and there were no obvious sanitary issues with our room. The front desk staff was efficient and pleasant. However, we chose one evening to eat at the hotel restaurant for dinner. This same restaurant is who supplies room service. I was aboslutely shocked at the extremely low quality of the food and found it insulting that […] the management thinks that it is appropriate to serve guests what should have been in the garbage. My burger tasted like it had been frozen for a condiderable period of time and then was freshly microwaved. My husband's ribs were gray and had the consistency of rubber (obviously frozen and then microwaved). He returned them out of concern for his health. The pizza my son ordered came with french fries stacked on top which removed all of the cheese from the undercooked pizza when I removed them. The problem is not that the recipes are bad, but that the food is old and should not suitable to be served to anyone. When I told the front desk about this problem they didn't seem to be too concerned. This very poor reflection of the management has left Embassy Suites on my 'do not patronize' list. Read moreGenuine Expedia guest review
"Relaxing and comfortable"
We will definitely stay at Embassy Suites when in Hot Springs again. The atrium was relaxing, quiet and soothing with the sound of the waterfall adding to the ambiance. I retired to the atrium one evening to read a book and I was pleasantly entertained by piano music while I noshed on snacks and a soft drink provided free between the hours of 5:30 - […] 7:30 PM. My husband and I enjoyed the free breakfast every morning which consisted of delicious eggs cooked to order with pancakes, oatmeal, grits, toast, fresh fruit, yogurt, danish, muffins, coffee and juice. All set under a landscape of lush greenery and a waterfall. Our room was very nice; the mattress and bedding were clean and comfortable. There was a TV in the living room and one in the bedroom as well. The shuttle bus took us into town whenever we wanted, which was a nice convenience too. We were very happy with our 4 day stay at Embassy Suites. Read moreGenuine Hotels.com guest review
Our favorite part of our stay by far was the outstanding room service food. Do yourself a favor and splurge on the surf and turf. You will not regret staying in I can guarantee you. Nowhere else in Hot Springs can you get a steak that melts in your mouth like that. The New York cheesecake was also phenomenal. The room was spacious and elegant, the staff […] was courteous and helpful, and all in all I don't think I've ever had a more enjoyable stay at a hotel. Read moreGenuine Expedia guest review
"Great location to downtown"
It was GREAT! Had a wonderful birthday celebration.....Genuine Hotels.com guest review
"Extremely nice hotel"
My husband booked our stay at this hotel for my birthday and the accomadations and staff was excellent! Free hot breakfast every morning cooked to order and free drinks and cocktails every evening while listening to a great piano player. Very nice and clean hotel!Genuine Expedia guest review
"It was good"
I liked this hotel and would book it again the next time I'm in town. My only issue was the lady at the front desk wasn't very friendly and not really interested in getting me checked in. Our king suite only had one large towel, but one call to the bell service and they quickly brought up more! Nice managers reception and the pool was quiet!!Genuine Hotels.com guest review
"Off the beaten path"
The hotel is nice but next to the convention center and not within walking distance to the heart of Hot Springs. We were given a handicap room even though the hotel was virtually empty. Toilet seat was broken, the noise from the street was loud even though we were on the top floor (9). The bartender was very nice and the cocktail was great. No valet […] service so you have to carry your own bags. Read moreGenuine Expedia guest review
"Great place to stay"
Great rooms, Great service, Great place to stay! I can't wait to go back!Genuine Hotels.com guest review
"close to all"
greatGenuine Hotels.com guest review
Only had 3 small issues. 1st I booked on line could have gotten a better rate. 2nd went to dinner at the hotel orderd steak with baked potato for two. Wait about 45 minutes our waiter came out said the steak was ready but they did not have potatoes did we want something else to go with it. We get our steak just as we are about to finish our steak they […] bring the couple next to us bake potatoes then go back and get us fries. Of course they had a different waiter. 3rd on our last night my key would not work. The lady at the front desk was not very nice about. She said " well you need to keep it away from you phone".I tried to explain to her I knew that and had not had my phone with me the whole day, but she did not want to hear that. I didn't bother tell her the second key had not worked at all since we had been there. Read moreGenuine Hotels.com guest review
Oh my, what a great breakfast bar! We may go back just for that. Didn't care much for the soft mattress though. We prefer firm. Other than that, was an enjoyable visit.Genuine Hotels.com guest review
"Very Nice Hotel"
Loved the breakfast buffet!Genuine Hotels.com guest review
"Middle of the Road"
When looking at places to stay in Hot Springs. The Embassy Suites ranked the highest when looking at surveys. I have to say over all experience was middle of the road. The cleanliness of the carpet and was suspect at best. The hotel looked very dated and its age. During our stay we had a horrific smell in the elevators both nights we stayed. I believe […] it was from housekeeping using a mildew mop head on the hard surface in the elevators. This caused it to smell like vomit and very disturbing. Some good things about the stay was the happy hour was done very well, with appetizers and drinks. The piano bar added some good atmosphere. The breakfast was average at best. Read moreGenuine Expedia guest review
"Random Thoughts on the Embassy Suites"
Internet was not free in rooms. The free internet in the Lobby was slow. Parking near the front of the hotel was limited. Most had to park behind it or across the street. The pull out couch bed was not comfortable. The localities took $25 a night in taxes.Genuine Expedia guest review
The room was nice, but the breakfast experience was exceptional. They had a nice buffet setup. What was different was they had a station set up to make omelets. I really liked that. Also the staff was really kind. One person in particular was cleaning tables and asked if she could get me a refill of coffee or juice. It made me feel special.Genuine Expedia guest review
"Close to historic area of city."
It was a great place. Free breakfast was a plus. First day ate from the buffet and it was okay. Second day we ordered our eggs cooked to our liking and it was much better. Had to ask for clean cups and for coffee as housekeeping did not leave more in the room. Went to the hot tub one night and that was great.Genuine Expedia guest review
"Great place to stay!"
Spent the weekend just to get away. Hotel was close to everything.Genuine Expedia guest review
"Overall, the room was very large and comfortable."
Room was good. Breakfast buffet was average, but there was an omelet and pancake station which were very good.Genuine Expedia guest review
"1st year anniversary"
Ended up having a wonderful relaxing stay. Wifey and I was supposed to head down to New Orleans for a fun filled 1yr Anniversary, but Tropical Storm Karen had other plans for us. Ended up back in Hot Springs where I propsed 2 yrs earlier and blah, blah, blah. Staff was extremely nice. Thanks to Kile and Traycee we recieved free Swedish Couple's Massages […] that made the stay even more pleasant. Free breakfast, Cocktails and hor's. Read moreGenuine Hotels.com guest review
"Nice hotel, but needs a good dusting"
I enjoyed my stay at Embassy Suites. The staff was very nice. The breakfast was great. My only problem was all the dust in the room. I'm not a "neat freak" by ANY means, but there was a large layer of dust all over the clock, magazines, lamps, and even remote. The rest of my experience was good.Genuine Hotels.com guest review
Wonderful experience, Friendly, helpful staff answered all of our questions. Restaurant was reasonable, food was very good just more than I could eat. Breakfast with made to order omelets and served on real plates with real silverware, not light weight plastic like most places these days. Pool area inviting, clean and tidy. Just an overall delightful […] place to stay. I would recomment this hotel to everyone. Read moreGenuine Expedia guest review
"Great weekend getaway"
I stayed one night and it was perfect. I enjoyed the Manager's reception. The service at the bar was great. I really enjoyed the complimentary shuttle service. I parked my car and didn't move it again until I left. I would recommend this hotel to women who are staying alone.Genuine Hotels.com guest review
"Great Place to Stay"
Enjoyed our visit. Free breakfast buffett was great!Genuine Hotels.com guest review
"Public Areas need improvements"
Rooms were clean...but the halls and lobby could use new carpet and furniture...lots of stained areas, wrinkles throughout carpeted areas, etc.Genuine Expedia guest review
"Hot Time in Hot Springs"
The hotel was excellent, connected to the Convention Center for easy access. Breakfast was wonderful each day. The room was spacious, clean, and comfortable. Embassy Suites are always great.Genuine Hotels.com guest review
"Vacation in Hot Springs"
Close to most activities or just short ride. Many places closed because of government shut down.Genuine Expedia guest review
NiceGenuine Hotels.com guest review
The staff was very friendly and helpful! The room was clean and comfortable.Genuine Expedia guest review
"Close to Bathouse Row and Park"
Enjoyed stay exactly where we wanted. Great running area.Genuine Expedia guest review
"excellent for a group weekend or overnight trip"
we attended the Dionne Warrick show and had a wonderful time at the Oaklawn Park gaming casino the hotel free breakfast and afternoon happy hour create a good value for the costGenuine Expedia guest review
I stay here every time that I come to Hot Springs (2 or 3 times a year:). The rooms are very clean and comfortable and the breakfast buffet with "made to order" omelettes always starts my day off right!! :) Love this hotel!!!Genuine Hotels.com guest review
"Bike Rally 2013"
If you are going to offer cocktail hour, you need to have proper staff for it. You had to stand in a 30 minute line for to get one. Thursday night was fine, but Friday and Saturday one person cannot handle an entire hotel of people. I know they want you go buy them,Genuine Expedia guest review
Great bad, not bad for a Embassy hotel, one of the better and cleaner hotel. the checking in was a long wait, my room that they have me reserve was not ready, I have to wait for it to clean. They should have just give me a different room instead of waiting.Genuine Hotels.com guest review
"Scenic Inside and Out!"
Very pleased with the beauty of the hotel and Hot Springs in general.Genuine Hotels.com guest review
"Very nice with the bass spa near by."
Only thing is that the carpet floor and the sofa are kind of old. Other than that everything was very good.Genuine Expedia guest review
"Bundling is the way to go"
Stayed in the hotel to be close to the convention center. The staff was friendly and check in was super easy. The hotel has a skywalk between the hotel and the convention center thereby providing convenience to the conference attendees.Genuine Expedia guest review
Good time. Learned about ultra 4 racing. Very exciting.Genuine Expedia guest review
Great place to stayGenuine Hotels.com guest review
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