It was a mystery trip for my wife and I. I surprised her with this trip by just telling her to be ready at a certain time for an overnight road trip and kept it a secret where we were going. Hot Springs is where we had our honeymoon 33 years ago and our anniversary is in two weeks. The hotel and the spa were a great part of our trip.Genuine Expedia guest review
The bed was wonderful but not what we were expecting. Pool had to much chlorine!Genuine Hotels.com guest review
Great location with very clean accommodations. Breakfast was excellent and rooms were comfortable. Parking was somewhat challenging due to the events at the convention center.Genuine Expedia guest review
"Clean, comfortable, close to bathhouse row"
We enjoyed our stay, always enjoy the managers reception, and the breakfast had a wide variety. Overall I'd definitely recommend.Genuine Hotels.com guest review
"Nice Hotel close to Historic Hot Springs"
The room was comfortable and clean. It was close to bathhouse row.Genuine Expedia guest review
"Great for Corvette weekend!"
Nice hotel. Very comfortable. Great location at the end of the convention center.Genuine Expedia guest review
"Great location near conv center and downtown"
The Embassy Suites Hotel in Hot Springs was a nice place. The check in process was efficient and I was asked several questions about my preferences before a room was assigned which I appreciated very much. I was assigned a room on the 9th floor away from the elevator. The room was quiet and had a nice view. The room service arrived sooner than promised. […] The salmon, baked potato and side salad was average from the Bistro 400 restaurant downstairs. The bed was not as nice as I had expected. The sheets weren't soft and the mattress was not a pillow top but had a pillow top type pad. I didn't sleep as well as I had hoped. I did schedule a massage at the spa for Saturday morning. The accommodations there were average. The waiting area was furnished with what I call patio furniture and I watched several employees walk through without a smile or a simple hello. The massage was nice but not anything special. I asked if I could shower and shave my legs before the massage and even though I arrived 20 minutes early to my appointment I was told that would cause her to run late for her next client. I was very disappointed with her response. This is one of the nicest hotels in the area and I was happy they had a restaurant and spa to complete my stay. I would go back again. Read moreGenuine Hotels.com guest review
very goodGenuine Hotels.com guest review
Overall, the hotel is nice, and near the historic downtown. This hotel seems geared towards business, but it worked out for a family stay. They have a nightly happy hour and breakfast with omelets made on the spot. However, there were areas for improvement: 1) we arrived during a storm, and there were at least 8 cars abandoned in the main drop-off area. […] This caused only 1 of 4 lanes available for drive-thru. The hotel has a 15-minute limit on cars being left in this area, but many were left beyond the 15 minutes. There was no valet in sight. Ultimately, it was a major inconvenience when trying to unload the luggage. I mentioned this to the front desk person and they accepted my feedback as some cars did move afterwards. But, this needs to be monitored better. 2) There was lipstick on a "clean" glass on the ice bucket tray. My wife nearly took a drink out of the glass. While chances are the glass was disease-free, it’s unfortunate as it made me wonder about the thoroughness of the cleaning staff. 3) There were two very long hairs on the pillows in the bed. Again, this makes you wonder about the cleaning staff. I certainly don't expect these oversights at the price we paid. I told the front desk person about these cleaning mishaps and she was apologetic. On a positive note, the indoor pool was enjoyable as was the hot tub. I would stay there again if I got a really good rate, but likely will go back to Holiday Inn Express as I have had better luck (and price) with them. Read moreGenuine Hotels.com guest review
The parking could be better as we had to park around back and across the street from the hotel.Genuine Expedia guest review
"Family birthday getaway"
We previously stayed last year for a friends wedding and enjoyed it, great location, breakfast, room service etc so we decided to stay during the Easter break 2014 for our daughters 9th birthday! We had dinner in the hotel restaurant Bistro. Bad idea! Food was not up to standard. Kids Mac and cheese dry and hubands rack of ribs tasted as if they were […] just de frosted, heated and sauce poured over!! Our server was great but unfortunately the rest of the staff were unprofessional chanting a song with curse words with MF included!! My kids 10,9,4 years old heard it all! We were mistakenly left off the room service list so after returning back after 6 hours spent at magic springs to a messy room was not acceptable!! Otherwise, the kids enjoyed the pool and still want to return!!! We, the parents have yet to decide!! Read moreGenuine Hotels.com guest review
"Can't wait to come back"
a very enjoyable stayGenuine Hotels.com guest review
"CLOSE TO ALL THINGS NEEDED TO SEE."
My stay was very nice and it was good that we were so close to the conference center since we had a booth at the convention. The breakfast buffet was one of the best that I have seen in a while. Enjoyed everything about the hotel and its accomodations.Genuine Hotels.com guest review
"Clean, neat and centrally located to the downtown"
Staff was excellent. Rooms were spacious and clean. Plenty of free parking available. And the buffet style breakfast bar including an omelet station is included in the price of the room. A couple of negatives 1. They still charge for wi-fi (at these prices I'm surprised it isn't available at no-charge) 2. Although both TV's are state of the art flat […] screens the cable system is circa 1985, (slow, limited channels,etc). Overall I would recommend the place. Read moreGenuine Expedia guest review
"Nice hotel with a great breakfast bar!"
We enjoyed our night at the hotel. With 6 of us total (4 kids) we slept comfortably.Genuine Expedia guest review
"Close to everything"
The hotel was great and very convenient to all the major attraction's. The breakfast selection was great. I did not realize the hotel was pet friendly but every thing was very clean.Genuine Expedia guest review
The best hotel we have ever stayed at. It was absolutely perfect. We are for sure coming back. Thank you guys for a AWESOME time !!!Genuine Hotels.com guest review
"Really nice hotel."
Everything was great. We liked the piano bar but the man playing could have been more friendly.Genuine Expedia guest review
"Close to points of interest"
Hot Springs was an enjoyable Spring Break. This hotel was close to Central Ave which has the shops, restaurants, bath houses. Take the duck tour and the city tower view. Shops/city close early, just fyi.Genuine Expedia guest review
Room very clean, breakfast was good, managers happy hour was great!Genuine Expedia guest review
"Very lovely place to stay"
This hotel was fantastic. The staff were very friendly and always there to help in any way needed. The room was very clean and comfortable. I really enjoyed my stay here and only wish I could have had time to enjoy in the spa services. Next time we come through, I will have to utilize the services of the spa. Great stay.Genuine Hotels.com guest review
great hotel and locationGenuine Hotels.com guest review
"Very nice hotel and great location"
We have been coming to Hot Springs for 20 or so years with a group of our friends. This was our first stay at your hotel and we all had a great time. The rooms were wonderful; very spacious, clean and comfortable. The breakfast, happy hour and shuttle service were an extreme bonus, which made up for the more-costly room rate. The ladies in the group […] also received spa treatments - a variety of services were enjoyed by all! We ate dinner in the restaurant, our service was exceptional and the food was very good. We did use the shuttle service a couple of times. The first night we waited outside for the shuttle, we loaded and then were told to get off as there was another party that had reserved the shuttle. We got off and waited a few minutes until the shuttle returned. The next night we went to the desk to reserve the shuttle as we had dinner reservations and were told that they don't take reservations! First come-first serve. ?? Overall, this hotel is very nice and I will return for sure! Read moreGenuine Expedia guest review
"Cost vs Quaility."
The hotel is nice, but NOT $220 nice. Most of the exercise equipment was broken. Had to ask twice and wait an hour for someone to turn on pool lights at 8pm. Bathroom inside room had dried makeup all over it. Almost all lights were unplugged in the room. Ice machine was broke and out of order. Dog feces all over just outside hotel on way to vehicles. […] Breakfast was good is the positives. Next time will stay at Super 8 for $65 though. Read moreGenuine Hotels.com guest review
The hotel is exceptionally clean and well maintained. The staff was very friendly and helpful, and the location is excellent. Walking distance from downtown, adjacent to the convention center.Genuine Expedia guest review
"Great night in a quickly aging hotel..."
Great stay here. The hotel itself is aging quickly and the staff and maintenance people are doing a great job slowing it down, but it is a matter of years from either requiring an update or being something other than an Embassy Suites. I had a great stay, staff was great, very comfortable room. Will come back!Genuine Hotels.com guest review
From checking into an occupied room to the complete disorganization of the bar, and breakfast. I would never go back.Genuine Expedia guest review
Wonderful trip. Cooked to order breakfast was great. Free drinks and snacks in the evening an added bonus. Room was clean. Just make sure if you want spa services to book in advance -- we had to go somewhere else because they were completely full.Genuine Hotels.com guest review
Great hotel. No complaints whatsoever. Loved the manager's reception.Genuine Hotels.com guest review
We wanted to use the spa service after attending the conference during the day. We were told that we would have to have an appointment beginning at 5:00 so that we would be finished by closing time which is 7:00 PM. We couldn't believe that they didn't offer spa services (to guests that could not schedule time during the day ) since the hotel is located […] in the spa city! Read moreGenuine Hotels.com guest review
Overall we really enjoyed our stay!Genuine Hotels.com guest review
"Great hotel but definitely could use more parking"
Our overall stay was great. The food was great, the service was very friendly and outstanding. When arriving back to the hotel that night we found parking to be a bit of a problem. And the back of the hotel didn't appear to be the best place to parkGenuine Hotels.com guest review
"Very comfortable beds!"
Would stay again! Fabulous complimentary breakfast.Genuine Hotels.com guest review
In Hot Springs for a couple of days on business. this Embassy Is well kept and well maintained. Had some issues with the internet-I find it difficult to fathom a 10 dollar charge to hook up in the room, but other than that it is definitly on the short list for a return visit.Genuine Hotels.com guest review
"Nice hotel near downtown"
Nice hotel with a great breakfast!Genuine Expedia guest review
"Great places to stay for deal we got!"
Excellent hotel. Only downside is right next to concention center. If you are not in town for convention, could be a little overwhelming. A few blocka from bath house row. Great breakfast. We visit Hot Springs at least once a year. Will try to book hete first if we can get a deal.Genuine Hotels.com guest review
"Criminally bad food"
The hotel in general was clean and there were no obvious sanitary issues with our room. The front desk staff was efficient and pleasant. However, we chose one evening to eat at the hotel restaurant for dinner. This same restaurant is who supplies room service. I was aboslutely shocked at the extremely low quality of the food and found it insulting that […] the management thinks that it is appropriate to serve guests what should have been in the garbage. My burger tasted like it had been frozen for a condiderable period of time and then was freshly microwaved. My husband's ribs were gray and had the consistency of rubber (obviously frozen and then microwaved). He returned them out of concern for his health. The pizza my son ordered came with french fries stacked on top which removed all of the cheese from the undercooked pizza when I removed them. The problem is not that the recipes are bad, but that the food is old and should not suitable to be served to anyone. When I told the front desk about this problem they didn't seem to be too concerned. This very poor reflection of the management has left Embassy Suites on my 'do not patronize' list. Read moreGenuine Expedia guest review
"Relaxing and comfortable"
We will definitely stay at Embassy Suites when in Hot Springs again. The atrium was relaxing, quiet and soothing with the sound of the waterfall adding to the ambiance. I retired to the atrium one evening to read a book and I was pleasantly entertained by piano music while I noshed on snacks and a soft drink provided free between the hours of 5:30 - […] 7:30 PM. My husband and I enjoyed the free breakfast every morning which consisted of delicious eggs cooked to order with pancakes, oatmeal, grits, toast, fresh fruit, yogurt, danish, muffins, coffee and juice. All set under a landscape of lush greenery and a waterfall. Our room was very nice; the mattress and bedding were clean and comfortable. There was a TV in the living room and one in the bedroom as well. The shuttle bus took us into town whenever we wanted, which was a nice convenience too. We were very happy with our 4 day stay at Embassy Suites. Read moreGenuine Hotels.com guest review
Our favorite part of our stay by far was the outstanding room service food. Do yourself a favor and splurge on the surf and turf. You will not regret staying in I can guarantee you. Nowhere else in Hot Springs can you get a steak that melts in your mouth like that. The New York cheesecake was also phenomenal. The room was spacious and elegant, the staff […] was courteous and helpful, and all in all I don't think I've ever had a more enjoyable stay at a hotel. Read moreGenuine Expedia guest review
"Great location to downtown"
It was GREAT! Had a wonderful birthday celebration.....Genuine Hotels.com guest review
"Extremely nice hotel"
My husband booked our stay at this hotel for my birthday and the accomadations and staff was excellent! Free hot breakfast every morning cooked to order and free drinks and cocktails every evening while listening to a great piano player. Very nice and clean hotel!Genuine Expedia guest review
"It was good"
I liked this hotel and would book it again the next time I'm in town. My only issue was the lady at the front desk wasn't very friendly and not really interested in getting me checked in. Our king suite only had one large towel, but one call to the bell service and they quickly brought up more! Nice managers reception and the pool was quiet!!Genuine Hotels.com guest review
"Off the beaten path"
The hotel is nice but next to the convention center and not within walking distance to the heart of Hot Springs. We were given a handicap room even though the hotel was virtually empty. Toilet seat was broken, the noise from the street was loud even though we were on the top floor (9). The bartender was very nice and the cocktail was great. No valet […] service so you have to carry your own bags. Read moreGenuine Expedia guest review
"Great place to stay"
Great rooms, Great service, Great place to stay! I can't wait to go back!Genuine Hotels.com guest review
"close to all"
greatGenuine Hotels.com guest review
Only had 3 small issues. 1st I booked on line could have gotten a better rate. 2nd went to dinner at the hotel orderd steak with baked potato for two. Wait about 45 minutes our waiter came out said the steak was ready but they did not have potatoes did we want something else to go with it. We get our steak just as we are about to finish our steak they […] bring the couple next to us bake potatoes then go back and get us fries. Of course they had a different waiter. 3rd on our last night my key would not work. The lady at the front desk was not very nice about. She said " well you need to keep it away from you phone".I tried to explain to her I knew that and had not had my phone with me the whole day, but she did not want to hear that. I didn't bother tell her the second key had not worked at all since we had been there. Read moreGenuine Hotels.com guest review
Oh my, what a great breakfast bar! We may go back just for that. Didn't care much for the soft mattress though. We prefer firm. Other than that, was an enjoyable visit.Genuine Hotels.com guest review
"Very Nice Hotel"
Loved the breakfast buffet!Genuine Hotels.com guest review
"Middle of the Road"
When looking at places to stay in Hot Springs. The Embassy Suites ranked the highest when looking at surveys. I have to say over all experience was middle of the road. The cleanliness of the carpet and was suspect at best. The hotel looked very dated and its age. During our stay we had a horrific smell in the elevators both nights we stayed. I believe […] it was from housekeeping using a mildew mop head on the hard surface in the elevators. This caused it to smell like vomit and very disturbing. Some good things about the stay was the happy hour was done very well, with appetizers and drinks. The piano bar added some good atmosphere. The breakfast was average at best. Read moreGenuine Expedia guest review
"Random Thoughts on the Embassy Suites"
Internet was not free in rooms. The free internet in the Lobby was slow. Parking near the front of the hotel was limited. Most had to park behind it or across the street. The pull out couch bed was not comfortable. The localities took $25 a night in taxes.Genuine Expedia guest review
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