"Don't Drink the Water"
Hotel staff is great! However, I was charged $654 for two bottles of water that were in the room refrigerator. I didn't know that they charged for the water. It was supposed to be $6.54. So I was charged $6.54 and $654. Luckily I checked my bank statement before I got overdrawn and the money was refunded. The beds were comfortable but the carpet was […] worn and had some holes in it. I don't think I will be staying there again. Read moreGenuine Expedia guest review
Wonderful atrium, luxurious room, and great service.Genuine Hotels.com guest review
Found a ball of hair on bathroom floor when I arrived.Genuine Expedia guest review
"Great Location - great amenities!!"
Overall we were very satisfied - 3 ladies with appointments at Quapaw for Massages & mineral baths (which was great too BTW). All of the staff at the hotel was pleasant and very helpful. There were a few corner floor baseboard tiles missing in the bathroom, mattress on pullout probably should be replaced but the room was clean and well kept. Room was […] comfortably appointed - plenty of hot water for three ladies and adequate seating. Location is great - went for a morning run down bathhouse row at 6AM and felt perfectly at ease. We will definitely be back in a few months! Read moreGenuine Hotels.com guest review
"Great quality you'd expect from Hilton."
Only negative is that parking by the hotel is limited. Extra parking is across the street, by the convention center. Might be a problem if weather is bad. Hotel's breakfast is phenomenal.Genuine Expedia guest review
""Great hotel on a family vacation!""
We chose to stay at the hotel during our annual family vacation. We had a great time in Hot Springs. The hotel and staff were fantastic and it made our trip very enjoyable. We actually looked forward to returning to the hotel after our daily activities. Very clean facility with a comfortable feel. I highly recommend it.Genuine Expedia guest review
"Great Place Close to Everything"
The hotel was located just off the main strip in Hot Springs and was a great find! The room was spacious with both a living room and a bedroom. The hotel offered snacks and free drinks (alcoholic and non-alcoholic) from 5:30pm until 7:30pm. Additionally, in the morning, a full breakfast bar was available complete with a short order cook for omelettes, […] meats, and pancakes. The room was clean and the air conditioning worked very well. If I had it to do all over again... I would book it again! Read moreGenuine Hotels.com guest review
I work with an airline and therefore travel a lot. I have rarely ever seen employees with such a friendly and gracious attitude. They seem to truly appreciate our business.Genuine Hotels.com guest review
"Great stay but..."
Everyone is very friendly, I don't have any complaints about the stay, just the room. The bed is very firm, and the ac does not cool very well, or provide background noise. Its very quiet in your room at night even with the air running full blast. We had some problems getting to sleep hearing outside noise. If you don't care about any of that, then […] I recommend this place for sure. Read moreGenuine Hotels.com guest review
Nice stay. Breakfast was just okay, but no complaints.Genuine Hotels.com guest review
"nice place to stay"
Restaurant could be open later; breakfast & dinner drinks were quite goodGenuine Hotels.com guest review
It was a great stay.Genuine Hotels.com guest review
Great experience! Their customer service was wonderful..I highly recommend staying here! We had a minor issue with the AC in our room, and that was fixed immediately.Genuine Hotels.com guest review
"Excellent Hotel and staff"
Our stay was wonderful. Clean, professionally run property . Clean and new rooms. And a cooked to order breakfast that was out of this world. The omelet lady was amazing. Worth every penny. A "must do" experience.Genuine Expedia guest review
Very nice hotel and wonderful staff. Went during a Harley rally (by accident) and the hotel was very loud even in our room with the door shut. But would definitely stay there again.Genuine Expedia guest review
"A real review!"
Check in was quick and easy, location is central to alot of local attractions, parking wasn't very convenient. The pool area with hot tub was beautiful. The breakfast buffet was awesome!Genuine Expedia guest review
"The "best" you can do in Hot Springs"
This hotel isn't the best, it's just the best of what you have to choose from. The property is in dire need of updating as the tired interior finishes make the place feel less than clean. Housekeeping staff is pleasant but no attention to detail. All staff is very pleasant and are the icing on a cake that has been long picked over.Genuine Hotels.com guest review
"Best place to stay for anything at the convention"
From the service to the food to the room, the stay was wonderful. I always stay in the Embassy when attending any function at the Convention Center.Genuine Hotels.com guest review
Very Enjoyable--Easy drive to Oaklawn Race Track.Genuine Hotels.com guest review
"Great hotel - service lacking"
The hotel itself is beautiful - very well maintained and directly across the street from Summit Arena. Our room was very spacious and comfortable. Unfortunately we were located directly by the elevators and skywalk entrance - trust me, if they put you in this room, CHANGE ROOMS! It's a very busy area and VERY loud. The only problems we experienced were […] that we had to call for housekeeping to come service the room at 4:00 on Saturday because they never came. The front desk seemed put out that we even requested it. We also made the mistake of using valet parking. The valet is never there! Don't waste your time (because you WILL be waiting a long time to get your car back) or your money by using valet parking. There is PLENTY of parking around the hotel - for free! We arrived late and it was dark so we didn't realize that at the time. Overall it was a wonderful stay and we would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
Great location to convention center and even to downtown stores and restaurants. Loved the free drinks in the evening.Genuine Expedia guest review
"Embassy Suite Hot Springs AR Review"
Negatives: For the price this room was not worth it....the water would not drain from the bathtub, or sink......the matress was hard and very uncomfortable.....I will not return to this hotel! Positives:The restaurant host,waiters and other kitchen staff were excellent and were the bright spot of my stay....the food was also very good!Genuine Hotels.com guest review
"Nice Hotel with lousy coffee"
The stay was nice, but the food at the breakfast buffet and dinner restaurant left little to be desired. The breakfast potatoes were stale. tasted like they where yesterdays reheated. The coffee was nestcaf instant syrup coffee both in the buffet and in the overpriced dinner restaurant. Hard to believe that such a fine hotel resorts to instant coffee […] for their guest wihen so many of the other features are of such high quality. The hotel bedding and linen were very good as was the overall decor.....Just found it amazing that my wife and I could not get a decent cup of coffee. Read moreGenuine Hotels.com guest review
"Mice, Oh My!"
While sitting at the Manager's Reception where there was food and drink being served, we saw a very small mouse running around through the fzux greenery. I told the bartender and he joked about it being Mickey Mouse. I don't see the humor in mice where breakfast is to be served and eaten the next morning! Due to this, we did not have the "free" breakfast. […] As the mouse was so small, I can only assume the mother and others were nearby. Read moreGenuine Hotels.com guest review
"Good Hotel, though price a little hight for area"
Good hotel, though price a little high for Hot SpringsGenuine Hotels.com guest review
The overall experience was above average, check-in, breakfast,and managers reception were excellent. My only complaint was the second night when housekeeping left a spray bottle of cleaner on the night stand and had put sheets on the bed that had red nail polish smeared on the sheets in plain sight. The hotel is located in a prime spot just off the […] main street thru town. Read moreGenuine Expedia guest review
"Good bang for the buck!"
Truly a great value. Exceptionally user friendly; and service in every area was most accommodating. Breakfast included in the room rate was a hot and cold buffet that included an omelet station that also made fresh pancakes. The Bistro served good quality food at a reasonable price; and room service was also prompt, good, and affordable. The rooms were […] very spacious with a separate living area that included couch, chair, table with 3 chairs, coffee table, and flat screen tv. There is also FREE WIFI HERE!!! Beds were comfortable; however, the bathroom had minor plumbing issues with the toilet (that was promptly taken care of) and there was also a leak under the sink. Nevertheless, I would definitely stay here again. It is conveniently located to downtown Hot Springs; and there is much to see and do in this very retro town. Read moreGenuine Expedia guest review
Management was responsive to every need and felt an obligation to "do things right." They all pitched in at the crowded breakfast bar; they were generous with evening happy hour; they apologized and gave a snack to say sorry for a mishap. Overall, an excellent place to stay.Genuine Expedia guest review
"Room was nasty and food bad"
My room had hairs, snot and spilled drinks about the room. The restaurant took 20 minutes to get my steak to me and it was bad. I do not recommend this location.Genuine Hotels.com guest review
Great place to stay! Loved the following: Breakfast. Location. Comfort. Ease of staying. Atmosphere.Genuine Expedia guest review
Extremely accommodating and great location between Oaklawn and historical down townGenuine Expedia guest review
"Perfect hotel for a family!"
Family had a blast and loved the hotel! Breakfast was great and a perfect way to start every day!Genuine Expedia guest review
"Close to bath house row& art galleries & Oaklawn."
We brought our grandchildren (8 & 13) for a winter get away. The pool area is very nice. Room service was prompt. Room was clean and comfortable. The only negative review was the free breakfast buffet. They didn't keep the hot foods stocked or the tables cleaned fast enough for the number of hotel guests. Perhaps there wasn't enough staff for the large […] # of hotel guests. We had a good time though. Read moreGenuine Hotels.com guest review
We stayed at Embassy suites for the weekend and the hotel was wonderful. It was clean,the staff was very friendly and helpful. The happy hour and breakfast are a big plus. They have a cortesy vehicle that took us to dinner and picked us up. I will definetly stay there when we return to Hot SpringsGenuine Hotels.com guest review
We were charged extra for having a total of 2 people in the room. I've never stayed anywhere there was a charge for the 2nd person. that is the only reason I would never stay there again. The hotel was nice.Genuine Expedia guest review
Love this hotel! The luxury bedding, manager's happy hour, and made-to-order breakfast make the extra u pay worth ur money. And the hotel shuttle ices the cake! Went to the races with 10 other couples and had a great weekend!Genuine Hotels.com guest review
I was extremely impressed with this hotel from the second I walked in! I was greeted with a smile, the check-in process took only seconds, the appearance of the hotel was great from top to bottom. The room was very clean and had everything I could have needed. The restaurant had great food and wonderful staff! I really have nothing negative to say about […] the hotel or my stay. I would highly recommend this hotel for anyone, including pets! Read moreGenuine Expedia guest review
"Great hotel for the races."
Hotel was great. The room was comfortable and clean. The bed was very comfortable. There is no wi-fi - only wired internet, but it was included in the room rate. The only negative is that the hotel is non smoking and all the smokers were outside in the front of the hotel smoking up a storm. They need to designate an area that is smoking so that you […] don't get clobbered with the smoke. Read moreGenuine Expedia guest review
"Wonderful retreat for a married couple"
Everything was great, from the initial service at the front desk, to the state of the room, the breakfast and evening hospitality hours, everything.Genuine Expedia guest review
"Good Stay, Great Room, Breakfast Should be Avoided"
Stayed over Christmas visiting local family. The hotel is very well kept and cared for. Hot Springs is an older town and this is by far the nicest hotel in the area. Rooms are big with seperated living room and bedroom meaning you can easily sleep 4 with plenty of room. Fridge and microwave allow storage of snacks and such.Room itself is very good and […] comfortable. My only complaint is breakfast. It was the holiday so hoping it was just due to staffing, but big crowd, not much food available and not much staff to actually prepare food. Very aggressive in cleaning tables and such - but food prep was an issue. Normally not a big concern, but not many other options nearby and the meal is included in the price. Not enough to not stay here again but worth pointing out. Managers reception is very cool. Read moreGenuine Hotels.com guest review
"Nice hotel for what we wanted"
The room was great, the breakfast was very nice, and the manager's reception in the evening was a very nice addition. We didn't try the pool or hot tub area.Genuine Hotels.com guest review
"Nice rooms, poor food options."
Hotel restaurant has poor service, poor menu, and mediocre quality. Hotel attempted to charge us again for the room after it was prepaid on Expedia.Genuine Expedia guest review
Had a great stay. We were in room 315. The lady that cleaned our room was exceptional & went out of her way to help us in any way she could. I give her 5 stars!! ThanksGenuine Expedia guest review
"Not that close to downtown"
Was a little disappointed in the location. While it was quite close to the Convention Center; the downtown was a little far to walk.Genuine Hotels.com guest review
We couldn't have asked for anything better.Genuine Hotels.com guest review
Room was spacious and clean..Bed was very comfortable...Staff very friendly and helpful. Free Breakfast was great and we really enjoyed the Manager's reception each evening. Only complaint was the black mold in ice machines. Told the staff and they promised it would be taken care of. Would definitely stay there again.Genuine Expedia guest review
The hotel was nice and near downtown. However, I was disappointed with the Manager's reception--there were only chips and salsa. It's not really something that can be called a reception.Genuine Hotels.com guest review
"close to shops, restaurants"
Have never paid this much for a hotel stay before but it was well worth the price. Suite was very nice and roomy. The made to order hot breakfast was a real treat as well as the evening Manager's Special. Didn't enjoy my food at the hotel restaurant but there are plenty of local restaurants nearby. overall good experience. will stay here again. I had […] only one complaint to the front desk about the loud lobby music that woke me up at 5:30 on my last morning there! Read moreGenuine Hotels.com guest review
"Great Place to Stay."
We always stay with Embassy Suites whenever we travel. Hot Springs has a nice one. Staff was great as well and the breakfast. Happy Hour was even better! Downtown location and walking distance from restaurants and etc,.Genuine Expedia guest review
"Don't count on the Manager's reception!"
The stay was great, room and breakfast wonderful. My only feeling of unhappiness came with the managers reception in the evening. Yes there were free drinks at the 'bar' if you were patient enough for the 1 bartender to handle 200 guests, My dismay was the reception 'finger food'. This was potato chips and dip. Sort of cheap from past experiences with […] managers receptions. Need to lower the rates - the perks have been reduced! Read moreGenuine Hotels.com guest review
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