"read the fine print"
read the fine print on your reservation carefully. no changes allowed to reservation. and even though the hotel was getting paid formy night by hotel.com whether i stayed or not, the hotel would not discount the new reservation.Genuine Hotels.com guest review
Very nice newer hotel, modern, big beds,clean and comfortable. Has extras like free breakfast and an Open 24 hour little store. My Husband and I went to a wedding and deciding to stay at a hotel without the kids, so I did some searching and was looking for something nice and newer around the Westside of town with good prices, Glad I found this one! […] We will definitely stay here again and make it our preferred choice. Read moreGenuine Hotels.com guest review
"qiuet and clean"
I always stay at this hotel when I visit my family.Genuine Hotels.com guest review
"will stay again!"
in my personal opinion theres not a lot to say. The staff was really friendly and helpful my request was processed and the service and rooms were great. definitely will recommend.Genuine Hotels.com guest review
We stayed the night on our way home from California and it was a good place to relax. The hotel and room was clean, neat and nicely decorated. We had the buffet breakfast which was like most and not exceptional, but ok. We would stay there again on our next trip.Genuine Hotels.com guest review
"the hotel was perfect good service and very clean"
the only problem was that i tried to get my points for the holiday inn rewards and they told me that i booked it trough expedia so i will not get my point. They told me that next time booked it directly through them.Genuine Expedia guest review
After a long day of traveling this was a great place to stay. No complaints at all!!'Genuine Hotels.com guest review
"Good hotel, but could be better"
The rooms were clean and comfortable. The pool was super chlorinated and the staff for the evening were a little rude. They asked us to leave the pool before the closing time. They appeared 30 minutes before closing and told us that the pool would be closing in 10 minutes. The guy who said this kept walking by to make sure we were toweling off. We left […] well before closing and thought it was really rude. Read moreGenuine Expedia guest review
"enjoyed the stay especially traveling for two day."
Would recommend to a friend.Genuine Hotels.com guest review
"Very nice hotel in West El Paso"
This hotel by far exceeded our expectations!! It was VERY clean and nice we absolutely had a wonderful time and have no complaints about staying here. From when you walk in to when you leave you have the best service. Beds were very comfortable and rooms very spacious. I would recommend to anyone who is looking for clean and comfortable! We will definitely […] be back. Thank you Holiday Inn Read moreGenuine Expedia guest review
"Worst Hotel ever"
Customer service was terrible, the employees there are very rude will not stay ever again in that placeGenuine Expedia guest review
"Nice, Quiet, Good Breakfast!!"
Only stayed one night on our way through...very nice, the staff was very helpful, cordial. The only problem we had was the air conditioner didn't seem to be regulated correctly. No matter where the temp was set, it would run until the room was freezing, then not turn back on until it was 2-3 degrees warmer than it was set. Other than that, it would […] have been a really great stay. Read moreGenuine Hotels.com guest review
"Great for the price!"
carpet needed to be vacuumed pullout sofa bed was not comfortable Bed were nice and staff was great! Will stay at again for sure!Genuine Expedia guest review
"nice hotel closed to were we were going"
had a nice experience at the hotel and staff my kids realy enjoy the hotel and the breackfastGenuine Expedia guest review
"close to church convention"
asked for water in bathroom to be mopped, never was but everything else was excellent!Genuine Expedia guest review
"Great and clean hotel! Oh and great breakfast!"
My family of 5 stated here and I must say it was a pleasant stay and the rooms were very clean, nice comfy beds and really good breakfast selection compared to any hotel we have stayed at!Genuine Hotels.com guest review
"West El Paso Hotel"
All in all pretty decent. The staff was very courteous and helpful. The breakfast was filling and plentiful. The hotel was very clean.Genuine Expedia guest review
Our group of 6 stayed for a night. The room was roomy enough. Beds very comfortable. Plenty of pillows. We loved how the a/c did not turn off in intervals like most hotels do. The room stayed cold all night. I liked the items offered at breakfast. They had pancakes, fresh baked cinnamon rolls, and eggs. I appreciated how the drinks were stored in a […] fridge in containers and not the fountain stations. This made it easier to take drinks upstairs for the sleepy ones who didn't want to come down for breakfast. This was our first time at a Holiday Inn Express, and I have to say we were impressed. We will definitely stay again. Read moreGenuine Expedia guest review
"Very Nice Place!"
Good location if traveling on I-10. Nice property and very nice rooms.Genuine Hotels.com guest review
"Hotel towels and bed sheets didn't look clean"
Stayed there 2 days room bathroom was not clean appropriately. Sheets on bed didn't look washed at all..Genuine Expedia guest review
"Not happy at all"
There was a soccer tournament going on. A particular team that was staying there was bad. They were horseplaying in the swimming pool. Which they ended up closing cause of them. They kept running all over in the hallways. Had to call front desk to complain. The next morning there was a few people complaining about them and asked the front desk if they […] had received any complains and they said, "Oh, yeah just a couple." Had never experienced this before. Management should have handled this better. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Not our hotel - did not have a soccer team stay and our pool has been closed for the winter season.
Great hotel and attentionGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Great 5 star review and we appreciate you taking the time to post this. We look forward to you stayinh with us again at the Holiday Inn El Paso Sunland Park.
Great hotel with clean rooms and friendly staff. About 15 minutes away from El Paso but worth the drive.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We appreciate the great rating and thank you for letting us know how you felt about your past stay. We look forward to seeing you again on your next visit!
Love everything about this hotel from the cleanliness, the staff and hot cakes in the morning.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO And we love having you stay with us. Thank you so very much for your 5 Star review of our hotel and staff - from all of the team here at the Holiday Inn El Paso Sunland Park - thank you!! Sincerely, Robin Pence - GM
"Great Hotel Installations and enough parking area"
I really my stay at the hotel. Installations are greatGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO So great to hear that you enjoyed our hotel and we thank you so much for letting us know!
HOTEL WAS RIGHT OFF THE FREEWAY, GREAT STAFF, CLEAN ROOMGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We appreciate you letting us know about your past stay.
"Clean, nice and friendly hotel"
Since the time we arrived 'til we checked out everything was perfect. Check-in was super fast (needed after a long flight), room was extremely clean, sometimes we left our room late (around noon) and once we were back it was sparkling again (some hotels will leave a note that they will return next day because you did not leave the room "early"... not […] here...), the breakfast is OK, the exercise room had enough space for us to do our DVD workouts, staff was always friendly, everybody! and check-out was as fast as check-in (needed when you are in a hurry to go to the airport). Awesome service! Thanks! Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO So happy to hear that you enjoyed all of our facilities. We do have a great and large fitness center that all of the guests enjoy!
When I arrived at the Holiday in Express on Artcraft Rd in El Paso Texas Sept 24th late on a tues afternoon,I was weary from a long flight from Michigan.On arrival I was greeted very warmly by the clerk at the desk.With a smile on her face and a cheerful attitude she realized I was tiered and needed to rest.So quickly she had me checked and I was on […] my way to my room in less than 5 min. I was headed to my room for some well deserved rest. The next waking up hot coffee and hot breakfast was waiting for me in the common area.Lots of choices were there for all kinds of diets.But what really impressed me was again the friendly gale that was there to keep all food items in good supply. Later that same day I had finished my work at a nearby company,and had allot of extra time to go and see what SW Texas was all about and not knowing what to do I went back to the lobby and got some friendly good advise about the local attractions and printed directions on how to get there. Great job Holiday Inn your staff made my trip easy and pleasurable. Read moreGenuine Expedia guest review
"nice, new hotel"
Nice, modern hotel with all of the amenitiesGenuine Hotels.com guest review
"Super comfortable bed!"
Loved everything except the water and waterpressure, but I know that this is not their fault! Great place but ladies be prepared for your hair, the water is so thick with minerals that it is hard to wash the soap out!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We really do appreciate your comments. We have not heard the comment before about minerals in the water, but we will have that checked. However, our water pressure is very good and have heard many good comments on this. We hope to see you again in the very near future. Sincerely, Robin Pence - GM
"clean hotel & friendly staff for the most part."
The front desk ladies were always pleasant & welcoming. The breakfast lady, not so much & the breakfast was mediocre. I had to stand for 5-10 minutes for four little mini pancakes (what a joke!). There was 3 of us, took too long! I could hear if people were moving around outside the room but it wasn't too bad, had there been loud guests around that […] would have sucked. As for the room it was very clean, housekeeping was doing a fantastic job (trust me, I've started at 5 start resorts with blood stains on the sheets and walls! ). Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Thank you for taking the time to write your kind review. I will share this with the entire team, and inparticular with our restaurant staff. We appreciate all feedback that we receive because they really help us to do a better job. Please come back soon and don't hesitate to contact me directly if I can ever be of any assistance. Sincerely, Robin Pence - GM
Very nice room, great services, and an overall wonderful stay!!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We are so very happy to hear that you enjoyed your stay with us at the Holiday Inn Sunland Park El Paso. With so many choices out there, we are honored to have had you stay with us. Please let me know if I can ever be of any assistance in the future. Sincerely, Robin Pence - GM
"geat hotel with one setback"
Service was great.....room was nice and large...breafast was good....the only draw back was we picked this hotel for the indoor pool and we really could not use it because the chlorine was over powering burned your eyes....but other wise a great place to stayGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO This review may have been for another hotel since we do not have an indoor pool. Our sparkling clear pool is located outdoors, and has a baby pool and jacuzzi as well. It is open from March-April until the first of November - weather permitting. If you haven't stayed here at the Holiday Inn Sunland Park El Paso, you should give us a try! Contact me if you need any further information on our wonderful hotel!!! Sincerely, Robin Pence
"One Might in El Paso"
Great hotel. Just what one would expect from a Holiday Inn Express but very new and crisp.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Thank you for your honest and kind review of our hotel - Holiday Inn Sunland Park El Paso. We look forward to seeing you again very soon!
"relax and enjoy"
Clean, comfortable and courteous.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We appreciate you staying with us at the Holiday Inn Sunland Park El Paso. Thank you so much for taking the time to let us know how we did. Hope to see you again!
"Acceptable Hotel, Good Location"
Not fancy, but clean and comfortable; service was fine, breakfast OK, and the location worked well for us (gas and restaurants not far).Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We appreciate your feedback! We like to think of ourselves as a unique hotel in design and in service. We try our best to make sure all of our guests have a clean, quiet and comfortable stay. Our location is very good for both the leisure and business travelers. Look forward to having you back here at the Holiday Inn Sunland Park El Paso.
This was convienantly located near a family event along with a couple other hotels. It is a newer facility and the rate falls in between its neighbors but the room was great, breakfast was good and the shower was perfect.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO So happy to hear we were able to accomodate you during your visit. We hope you will stay with us again if your travel plans bring you back to El Paso. Again, many thanks from all of us here at the Holiday Inn Sunland Park El Paso
Great, comfortable, clean, good location, I recomend the hotel a lot.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO We really do want to thank you for your kind and honest review of the Holiday Inn Sunland Park El Paso. We have a great team here and I will be sure to share your comments with them. Thank you so much and look forward to seeing you again!
Loved it !!!! Only down fall is that the pool had way to much chlorine!!!!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO And we love you too!!! So many choices, and we are really appreciative that you stayed with us here at the Holiday Inn Sunland Park El Paso. My apology for the pool issue, but we closely monitor this at least twice a day to ensure our pool is sparkling and clean at all times. Appreciate the feedback! See you soon we hope!
Great customer service and hotel. Convient location to shopping and Northeast side of town using Transmountain overpass. The sheets were soft and comfortable. I slept like an angel and rooms are very quite.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites EL PASO WE at the Holiday Inn Sunland Park El Paso wish to thank you for the great rating and also for staying with us. We look forward to your next visit!
Great custumer service from every person in the hotel.great breakfast.very clean .new great location!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO So very nice of you - we appreciate the 5 star rating here at the Holiday Inn Sunland Park El Paso Robin Pence - GM
"NOT MUCH TO SEE CAN BE NICE"
ENJOYED THE HOTEL VERY MUCH. THE LOCATION IS RATHER REMOTE AND TRAFFIC WAS VERY LIGHT, NICE!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Great comments and great rating - thank you so much! Robin Pence - GM
"close to highway"
the hotel is in excellent repair and has a very friendly staff. I always like staying there when in El Paso.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO Thank you so much for the 5 Star rating here at the Holiday Inn Sunland Park El Paso. We want to be the hotel that treats our guests like family and help them to have a "home away from home" when travelling. Look forward to you staying with us again! Robin Pence - GM
"Holiday Inn Express Artcraft Rd"
I had a very nice, comfortable stay at this HIE. As I was checking in, I told the front desk clerk I think I smell cookies! She then informed me that a fresh batch of cookies were just placed in the reception area. What a nice treat after traveling all day! I have no complaints. This hotel met all of my expectations and then some! Breakfast was great […] in the morning. They served pancakes, biscuits & gravy, cinnamon rolls, eggs, fruit, etc! Great stay! The hotel is on the outskirts of El Paso but very close to shopping, dining, and UTEP! Read moreGenuine Hotels.com guest review
Excellent. The woman at the front desk was very helpful. The hotel was clean and the rooms were new.Genuine Hotels.com guest review
"Very convenient, clean and comfortable."
We were only passing through, so the location just off the freeway was perfect for us. The pool and work out facilities were nice after being on the road. El Paso is close to Ciudad Juarez, which made us a bit nervous. Hotel staff had safety tips in the room, and the location is well lighted close to the freeway. We felt secure in the hotel. The staff […] is courteous and the room was clean and very comfortable. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites EL PASO So glad to hear you enjpoyed your stay. Thank you for the 5 Star review - we here at the Holiday Inn El Paso Sunland Park really appreciate your business Robin Pence - GM
Do not stay at this location. They have taken $103 from my checking account within the past month. I have spoken to corporate and the General manager several times to no avail. I payed for the room for aug. 30th thru hotels.com. They took my card for incidentals like all hotels do. The following Monday sept. 1st I noticed two charges to my account from […] the hotel. I called the hotel and spoke to the general manager, who told me there was only one charge and it would clear within five days. I told him there were two withdrawals for $25.96 then another for $32.46. He argued that there was only one charge and it would clear. I offered to fax my statement showing the two charges. He stated he didn't need it and to do what I needed to do. I called corporate. After all this time he did call and asked for the statement. I dropped it off in person this Friday. Come to find out today sept. 22 not only did they not fix the problem but took an additional $46 from my account. UNBELIEVABLE!!! Read moreGenuine Hotels.com guest review
Es un excelente hotel, siempre esta limpio, tiene un facil acceso, sus camas son muy comodas, se ve nuevo siempre, y el desayuno esta muy bien, las personas que lo atienden son muy amables.Genuine Hotels.com guest review
"ホリデイ・イン エクスプレス ホテル & スイーツ エル パソのホスピタリティー"
ホリデイ・イン エクスプレス ホテル & スイーツ エル パソのホスピタリティーは最高に良いです。 ビジネスで移動する際に、シャトルバスのサポートを頂き、大変助かりました。ドライバーのJoeさんはとても親切で私たち日本人出張宿泊チームの良き友人です。スタッフの皆さんがとても親切丁寧で助かりました。Genuine Expedia guest review
The Hotel is very good,but a little expensive for just a sleep over.Genuine Hotels.com guest review
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