Wellness Hotel Step - Prague

I was fully satisfied. I needed to stay 1 night and all was OK. Clean room, modern bath. Restaurant in the hotel is not expensive.

Genuine Hotels.com guest review

Staff is not friendly at all also not clean and they don't clean your room every day no extra towal no curtease no welcome.

Genuine Hotels.com guest review

No traveler reviews were available for this hotel when I booked it for 3 nights. It is not as pictured. The room was cramped and outdated. The beds were uncomfortable and the cleanliness overall was questionable. Since the hotel had no air-conditioning, we needed to keep the window open. A commercial train station was right outside and the tile flooring […] in the hall caused a great deal of noise all night. Although a buffet breakfast was included, the food was unappealing, the dining room overcrowded and not cleaned adequetly between diners, the instant coffee from a machine was weak and the juice machine dispensed mostly water. Most of the staff was unfriendly. The locations was a long distance by public transportation to the Old Town. The hotel has a sports center but also a charge for everything including the use of the swimming pool. I cannot imagine how this property has a 3 star rating. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We had a family room which consisted of one double and two singles, the room was clean and served it's purpose. My parents also came on the trip and had a double room which was very very small. The hotel was too far out for ourselves and wasn't really practical for reaching the old town. The only other confusing issue was we had to pay for the facilities […] such as swimming which we thought came with the hotel stay? Read more

Genuine Hotels.com guest review

OH DEAR WHAT A LET DOWN, first we arrived at the hotel expecting a lovely big double Queen bed as advertised, a non smoking room as advertised, a leisure facillity to use, a lovely buffet at breakfast as advertised, helpful staff at reception, NOT !! WE had a pokie room barely enough room to spin the cat,smokie smell, a double bed just, so down stairs […] we went saw a unhelpful reception who just shrugged the shoulders, after making a bit of a rant we were met by the booking clerk who basically did the same thing saying these are the rooms you use, so we asked to upgrade and were told the hotel is full of students so rooms are available at a cost of 10 Euro per night with Queen bed and bigger, great we will take it, up at the room open the door and ..... was bigger a little ..bit still smokie,the Queen bed was 2 singles pushed to-gether, and , oh yeah the large train lines , the noise was loud 7.00 am !!! WE had to pay for the leisure facillities, as not a part of the hotel, but apart from that Prague is a beutiful place oh and the breakfast at 7.45 am was non existant as all the blinkin students eat it all,so all in all a lvely break out of the hotel but not a lot of cop in it have to say sorry guys but you really let me down this time. Read more

Genuine Hotels.com guest review

Staff were very helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was ok. The room needed updated and air con would have made our stay a lot better. Location was not great, yeah the metro was only 10 min walk and it was cheap and quick but the area isn't great to walk about in. The staff were very helpful and friendly. Would go back to Prague but would stay closer to the centre!

Genuine Hotels.com guest review

Quality and cleanliness of the room were nice. The room was a bit small, but had everything we needed as well as a nice tv. Big breakfast and not too far from public transportation. The downside was our room was near traintracks which were a bit loud at night.

Genuine Hotels.com guest review

While the localtion is a little off-putting, it is convenient to the main roads (if you're driving) and just a five minute walk from the Balabenka tram stop. The curtains in the room don't shut out the light (but I find this is typical of most hotels) and there were not tea/coffee making facilities in the rooms. The TV was large and opposite the beds, […] the bathroom was also well appointed. Breakfast was plentiful and times were good. The pool/spa/sports complex next door can be reached underground. If you want a massage, book early. Read more

Genuine Expedia guest review

Over all the hotel was nice for what we paid for. but the pool is NOT free to use. we had to pay 11 Euro to use the pool for 20 mins! and you cant wear makeup! The Breakfast was Super nice, Had lots to chose from! but it is a 20 Euro to get to Downtown Prague in a cab.

Genuine Hotels.com guest review

in general every thing is OK, but, it is not inclided everything that hotel tell in his home page, but no broblem, its worth about the money you spent, the bus was 5 minutes and you can go every where , yes i will recommented it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotellets fordel er helt klart at de har så mange aktiviteter. Svømmehal, sauna, fitness, golf, badminton, tennis og bowling. Det er dejligt når man vil være aktiv og børnene er godt underholdt.

Genuine Hotels.com guest review

Insgesamt war alles ok. Nur am 26.03 wurden wir um 6.00 von feueralarm geweckt.Mussten schnell unser Zimmer verlassen.Wir haben keine Feuerwehr Auto gesehen und durften dan in ca. 10 min zurück.War nicht so angenehm.Was da los war wissen wir nicht,da es unsere letzte Übernachtung war.

Genuine Hotels.com guest review

... as sound isolation is virtually non-existent. The windows do not close properly, so you hear everything (including passing trains right beside the hotel). Inside noises (from other rooms and corridor) are also perfectly audible. Breakfast menu is below average.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Kun værelse og morgenmad er inkl. - alt andet charges... Svømmehaller er fin (koster ca. 80 kr. i timen pr. Næse)

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Fin beliggenhed for overnatning ved gennemrejse, ca. 10 min gang til Metro-station, fem stop med Metroen til centrum, parkeringsmulighed ved hotellet med overvågning, entre til swimmingpool

Genuine Hotels.com guest review

Unlike some of the reviews here we found the hotel staff to be fairly helpful in most instances. With that said, people should be aware that Step hotels location is less than ideal. It is roughly a 10-15 minute walk from the O2 arena, the shopping mall (Galerie Harfa) and the nearest metro station. The rooms and the breakfast are by no means luxurious […] but adequate if you’re not too picky. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Sono deluso poiché non era un albergo 4 stella ma bensì un 2 stella,tutto a pagamento incluso la piscina( €5 per ogni ora) ,stanze piccole,rumorose(100 m. dalla stazione treno), la TV a cavo(8 canali in Checo,1 in russo e 1 in tedesco)l'albergo è lontanissimo dal centro e fuori portata dai mezzi pubblici , il personale non è qualificato, gli asciugamani( […] anche bagnati)si cambia solo dopo 2 giorni,ecc.... La cosa più deludente è che avevo anche scritto sia alla Expedia che all'albergo la possibilità di mangiare nel ristorante durante il Natale,hanno risposto di si,ho prenotato di pomeriggio ,ma la sera il direttore ci ha detto che avevano sbagliato in accettare la prenotazione,così non c'era più posto. In sintesi ,Natale con panino al bar. Leggete bene le recensioni e guardate la zona dal satellite Google.Se siete ragazzi,siete a Praga in macchina e avete il sono pesante,allora questo è l'albergo giusto per voi!! Read more

Genuine Expedia guest review

Og værelserne var meget ulækker. Stor skuffelse

Genuine Hotels.com guest review

a luxury hotel, very nice... but it's a little far to the the center. perfect for journey of job.

Genuine Expedia guest review

Vi var fuldt ud tilfreds med hotellet, men hvad kunne et lille smil dog ikke have gjort, der var INGEN smil og service i receptionen, det var koldt og kynisk. Hotellets ene restaurant som havde aftenbuffet, var ikke noget at skrive hjem om, og var meget dårlig reklame. mens de andre havde god service.Vi vil nok ikke komme retur, for selv om 15 min ikke […] er lang tid at køre i sporvogn, så er det langt ude. Read more

Genuine Hotels.com guest review

great place to stay if need to go to O2 Arena, lots of activities available in the hotel, most of the staff is very pleasant and friendly and very helpful.

Genuine Hotels.com guest review

Heerlijke dagen gehad. Echt heerlijk weg zijn gevoel gehad. Douchekabines waren ietwat krap. Zowel ik als mijn vriendin hebben het voor elkaar gekregen om bij het omdraaien in de douche, de kraan vol op koud te zetten. Verder waren de kamers niet ruim maar ook zeker niet te krap. En iedere avond gewoon voor de deur op de gratis parkeerplaatsen kunnen […] parkeren. Read more

Genuine Expedia guest review

V tomto hotelu bývám ubytován celkem často. Velkou výhodou je velké parkoviště u hotelu, nevýhodou drahá Wifi. Co mě ale poslední dobou vadí nejvíce je to, že v hotelu je ubytováno mnoho školních zájezdů z Německa, Holanska, Spanělska, Itálie, a to tak ve věku 13-17 let, takže si každý dovede představit jak to asi vypadá.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Sehr freundlich. Ich war dort schon zum zweiten Mal und bin sehr zufrieden. Früstücksbuffet ist sehr gut!!!!

Genuine Expedia guest review

Сам по себе номерной фонд достаточно хороший. Аккуратно, чисто, свежо. Завтраки более, чем приличные. Местоположение отеля - у транспортной развязки, не только автомобильной, но и железнодорожной. Для кого-то это может оказаться негативом из-за шума проезжающих поездов. Спа сервис - если не ошибаюсь - абсолютно все услуги - за дополнительную плату (сужу […] по прочитанному по диагонали прайс-листу на эти услуги). Это неприятно удивило - как для категории 4* и слова Wellness в названии - пользование бассейном и саунами можно сделать бесплатным для проживающих в отеле гостей. Рекомендую этот отель для туристов на своем транспорте и для транзитных остановок. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

You wont sleep a minute here!! Trains go all day and long in hundred direction just under The hotel, chocking alarming sound non stop!! This hotel advertise that they have Aircond, no,no,no, they dont!! Even The room You pay for dont have. The service from The staff was not friendly at all either, sorry this hotel stinks!

Genuine Hotels.com guest review

Godt ophold. Nemt til Tram og metro. God service men træls at vi ikke var Info om poolens renovering. Mvh jjj

Genuine Hotels.com guest review

Vi ankom mandag eftermiddag og var klar til pool med masser af afslapning. Vi fandt dog ud af, at den havde været lukket i en uge for den årlige vedligeholdelse og ville være lukket en uge mere!!! Derudover fik vi oplyst at det koster ekstra at benytte poolen, det er ikke oplyst på hotels.com hjemmeside!! Morgenmad buffet ikke god. We arrived Monday […] afternoon looking forward to pool and relaxation only to find that the pool had been closed for the annual maintenance and would remain closed for another week, Additional we were told that it would mean a charge to use the pool which is not informed about on the hotels.com homepage! Breakfast buffet was not nice. Read more

Genuine Hotels.com guest review

We have stayed in this hotel for 3 nights. it's clean and the hotel staff is friendly and helpfull. The breakfast and dinner in the hotel is good. Down sides: the rooms are small, you have to pay for all extra's like use of the pool and the trains nearby are annoying if you're a light sleaper. You have to walk for 10 minutes before you reach the subway, […] but the subway is easy in use and you're in the centre in no-time. overall we enjoyed our stay! Read more

Genuine Expedia guest review

Utrolig mye hotell for pengene! Hyggelig personale og god service. Innholdsrik forkostbuffe! God parkering utenfor hotellet. Eneste ulempen var mye støy av jernbaneskinner som lå veldig nært inn til hotellet. Ødela litt for nattesøvnen. Ikke air-condition på rommet.

Genuine Hotels.com guest review

Holder ikke i forhold til det der blev lovet fra hotels.com.Derblev lovet at der var 120 min. Wellnes badland med pr dag og det ikke kostede noget det var ikke sandheden.der blev ikke gjort rent vær dag og nye drikke glas blev ikke skiftet i de 10 dage vi var der.

Genuine Hotels.com guest review

Prima tussenstop. Het hotel ligt redelijk dichtbij metrostation om in het centrum te komen.

Genuine Hotels.com guest review

Fantastisk flot reception og bar/restaurant område. Værelset var ikke så stort til os 3, men fuldt ud okay. Badeværelset var fantastisk flot og stort! Morgenmads buffeen var overdådig;Svømmehallen var Det et fantastisk hotel med mange muligheder. Der var ca 5-10 minutters gang til sporvogn nr. 3, 8 og 16 ( ved Shell- krydset i retning mod byen) der […] førte direkte til Metroen "Palmovka", eller direkte til den indre by eller det gule marked ( sidstnævnte er sporvogn nr. 3 og stå af ved "Prazska Trznice"). Hvis i går ned til undergrundstationen "Palmovka" ( ca. 15 minutters gang) så fokuser på at der kun er 3 linier at tage i metroen. Den gule( eller nummer B) er den der benyttes mest og den eneste der går til og fra "Palmovka". På den gule linie er følgende undergrundsstationer vigtige: "Namesti Republiky" fører til byens største, billigste og flottest ( mest prisvenlige) shopping center "Paladium", tæt på Prags flottest del:" Den gamle Bydel/ Stare Mesto", Næste metro er: "Mustec", ved den historiske vigtige nye rådhus plads "Novo mesto", hvor alle tjekkere samles når der er vigtige begivenheder. Her findes national museet m.m. Hvis i går retningen herfra til den gamle bydel via gaden "Mustku" så går i i den berømte krystal gade hele vejen.. Fantastisk.. Bedste minde var en helt unik cello trio som spiller hver aften på Karls Broen. Det er 3 unge fyre som spiller ubeskrivelig talent med et repetoire fra Beatles Yesterday til Metallica "Nothing else matters". Rigtig god tur. Read more

Genuine Hotels.com guest review

Hotellet var fint og rent. Værelset var fint og rent og i en pæn størrelse. Der var masser af muligheder for aktiviteter på hotellet i form af bowling, pool, tennis, curling, badminton - med meget mere. Morgenmad var lidt hektisk, men maden okay i udvalg. Hotellet ligger i gå-afstand fra metro. MEN personalet var ikke nemme at lokke til at smile eller […] hjælpe. På intet tidspunkt hørte vi "velkommen til vores hotel" " håber I har haft et behageligt ophold". Da jeg bad receptionen om at bestille en taxi, skete det næsten med himmelvendte øjne. Read more

Genuine Hotels.com guest review

En glimrende base for vores familieferie i Prag. Rent, pænt og i orden. Vi vidste på forhånd, at der skulle betales ekstra for alle wellness- og sports-tilbudene, så det var vi indstillet på, men hotellet kunne efter vores mening vinde meget ved at inkludere nogle af disse aktiviteter i deres normale pris. Meget enkelt at komme til midtbyen via Metro, […] om end gåturen fra Metrostation til hotel var hård for familiens yngste (7 år), efter en oplevelsesrig dag. Serviceniveauet på hotellet svarede til den generelle oplevelse i Prag: Rammer du en god dag, får du både smil, hjælpsomhed og imødekommenhed; men du kan også stille spørgsmålet på et tidspunkt, hvor du er en irriterende forstyrrelse ;) Vi mødte dog aldrig uforskammetheder eller andet fra hotellets personale. Største minus ved beliggenheden var, at der ikke var mange muligheder for at gå en voksen-tur om aftenen - til en hyggelig café eller lignende. Der var ganske enkelt ikke noget interessant i nærheden - med mindre man tog den 10 minutters gåtur ned omkring metro-området endnu en gang. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review