shopping and places to go eat very close by very good conveniencestaff was very respectful only thing I didn't like about the state what's the size of the outdoor poolGenuine Hotels.com guest review
"Decent place to stay"
Very friendly and professional staff. Fairly convenient to some things to do. Clean and comfortable rooms.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to give us feedback. I am so happy to hear you had an enjoyable stay at our hotel. We look forward to welcoming you back!
"close to daughter's home"
Everything was great. Would like to have a small refrigerator in room for medicine, etc. Also wish smokers had not gathered around front entrance as they gave a smoky, unpleasant "greeting" on arrival. All interactions with employees was very pleasant and helpful.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to give us your feedback. I'm glad you had an enjoyable stay with us. We have just recently added a bench for our smokers to go utilize to clear up the lobby doors. Hopefully the next time you come to see us, you will not have to walk through a wall of smoke. We look forward to welcoming the next time your travels bring you to Augusta.
Two rooms were booked. It was 6 people all together. The 4 people in one room with double bed indicated the room big. The other room in which one person handicap and in a wheelchair the handicap room was smaller, even though it was a double bed room. The bed was somewhat high so it wasn't to easy to get the handicap person in the bed except by extra […] lifting the person. The was little small to move the handicap person and wheel chair around in the room. If have know the handicap room was so difficult instead of easy to move around with the person, a regular double room would have been more appropriate and roomy. This was the only negative portion regarding the stay/room. Thanks. Read moreGenuine Hotels.com guest review
"It could have been better"
It's a nice hotel with a great location and adequate parking. It could have been better if there were better lighting in the room and if the bathroom was cleaner. Also the bed wasn't as comfortable as I would have liked.Genuine Hotels.com guest review
This is by far one of Augusta's best hotels! We stayed for my boyfriend's birthday to getaway and it was magnificent. The beds are so comfortable, the room was very spacious and well equipped. I give this hotel 5 stars.Genuine Hotels.com guest review
Great staff. Enjoyed our stay.Genuine Hotels.com guest review
"Nice place to stay"
It's clean and comfortable. There is room service which has decent food and always within 30 minutes. Front desk was very helpful on a lot of issues. I will return when in Augusta.Genuine Hotels.com guest review
Very clean room and courteous service. It was good but could have used complimentary breakfast and the Iidoor pool was cold. Overall very good.Genuine Hotels.com guest review
I absolutely loved everything about this hotel, and I will be staying there again!!!!!Genuine Hotels.com guest review
The room was very inviting and quiet comfortable; the complimentary breakfast's location was in a conveinent location in lieu of everyone gathering near the lobby. We welcomed the close proximity to our room on the first floor. I will book at Sheraton again.Genuine Hotels.com guest review
Fine.Genuine Hotels.com guest review
Considering the reason I was there the staff went out of their way to make sure I was comfortable and to see to my needs. The hotel and the room was amazingly clean and comfortable,the only thing missing was a small fridge to keep things cold, I personally don't like ice in my water/soda. I do want to thank you for the stay and to say kudo's to your […] staff and housekeeping great job! Sincerely Mary Gerlach Read moreGenuine Hotels.com guest review
The hotel staff were great. There was too much clutter in the room. The Sheraton should remove the small two draw set because the closet has two extra large pull out drawers. There should be a small fridge in place of the two drawer. The glass desk should also be removed. By removing a lot of the clutter the room would appear much bigger and it be easier […] to move around the room. The bed was very very comfortable. Read moreGenuine Hotels.com guest review
I booked this hotel last minute and was very happy with it. Nice place. Will stay here again.Genuine Hotels.com guest review
WE WERE VERY PLEASED WITH THE QUALITY AND CLEANLINESS OF THE SHERATON. WE HAD A VERY PLEASURABLE STAY AND THE STAFF WENT OUT OF THERE WAY TO ACCOMODATE US.WE HIGHLY RECOMMEND THIS HOTEL FOR ANYONE. 4 STAR FOR SURE.Genuine Hotels.com guest review
"Nice for the price."
The lighting needs to be updated in the bathroom and there is too much furniture in the room other than that it was a comfortable stay.Genuine Hotels.com guest review
Really nice!Genuine Hotels.com guest review
"Nice appearance on the surface only."
Crabby, non-helpful staff. Cheap materials throughout the hotel, elevator under maintenance. Have stayed in much nicer hotels for much less money. Go with a Hyatt Place or even Holiday Inn Express for a better experience.Genuine Hotels.com guest review
Very nice hotel in a good part of town with many nearby restaraunts.Genuine Hotels.com guest review
Great hotel! Room was very updated, immaculate and well appointed.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so happy to hear that you had such an enjoyable stay at our hotel. We truly appreciate the feedback. We look forward to welcoming you back to our hotel. Warm Regards, Jamie Williams
"Great hotel in a perfect location."
Clean rooms, friendly staff and in walking distance to restaurants/bars.Genuine Expedia guest review
This is easily the best hotel I have stayed at in some time. Clean, well maintained, and friendly staff, Indoor and outdoor pool, nice workout facility. The location wasn't the best, but other than that I would highly recommend.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to complete our survey. I am so pleased to hear you had such an exceptional stay. We look forward to welcoming you back during your next visit to Augusta.
"Nice hotel for a business visit"
I stayed overnight to attend a meeting in the city. I booked the hotel at the last meeting and, overall, I was pleased with the accommodations.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your feedback. I am so happy to hear that you enjoyed your stay at our hotel. We try and maintain our hotel to the highest standards, and we are glad to hear that we are achieving that. We look forward to greeting you again during your next stay.
"Pass thru on business"
Excellent hotel. Breakfast was very good but excessive in price. Lower prices and your volume sales will overcome the price reduction.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your feedback. I am so pleased to hear you had such an exceptional stay. I will forward your comments about our restaurant to our food and beverage manager and I do hope we have the opportunity to welcome you back during your next visit to Augusta.
"Expected More from this brand."
My stay at the Sheraton was dissapointing. The first room they tried to give me was smoky. The cleaning crew had a machine in the room trying to get rid of the smoke but it never did. They gave me a different room that was more adequate but it was quite dusty and didn't smell fresh. The bathroom was clean, but there was no fan in the bathroom. The walls […] in the bathroom were quite thin. I could hear everything in someon'e elses room. Though I may stay there again, it may not be my first choice. Perhaps the Hilton across the parking lot is a better first choice. CDL III Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I do want to apologize for the room smelling like smoke. Although we are a non-smoking property, we do have guests that disregard this and smoke in the room. I do hope that you will give our hotel a second chance to welcome you back and provide a more exceptional guest experience.
Very nice. Clean.Genuine Hotels.com guest review
I wished the room had a microwave and refrigerator. Other than that it was good.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am glad to hear you enjoyed your stay. We do offer microwaves and refrigerators available to be placed in rooms upon request. Please let us know during your next stay and we would be more than happy to accommodate you with this. We look forward to welcoming you back soon.
Clean, and the people were friendly. We spent two nights, I'd stay again.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so pleased to hear you had such an enjoyable stay. I do hope we have the opportunity to welcome you back in the near future.
I always enjoy staying at the Hampton in Manning, SC. The nicest hotel in that area. Very spacious rooms and clean.Genuine Hotels.com guest review
"I was given a handicap room."
I was given a handicap room and I am not handicapped. I was told that the hotel was sold out. The next day I tried to get a new room in the afternoon, they said I would have had one if I came down earlier in the day. I feel like if your not handicap and they give you that type of room, they should try in advance to get you a new room in the morning. […] The hotel was fine and had a pool and a gym, I just wish they would have given me a new room since I am not handicapped. Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to complete our survey. I do apologize that we were not able to accommodate your requested room type. We do our best to accommodate every guest but it is based on availability and we were sold out during your stay. I do hope we have the opportunity to welcome you back in the near future.
ExcellentGenuine Hotels.com guest review
Would recommend to anyone. Rooms are great and the staff are wonderful.Genuine Hotels.com guest review
The stay was great. The staff was great and very helpful. The hotel was very easy to find and in a great part of the city. There were a lot of hotels nearby.Genuine Expedia guest review
This place is great! Staff is very friendly, rooms are kinda small but they were very clean.Genuine Hotels.com guest review
"Nice place to stay but eat elsewhere"
The hotel itself is clean and well maintained. All employees were friendly and professional. We ate at the hotel restaurant. The ribeye my husband ordered was not even a ribeye and he said it was the worst steak he had ever eaten. A $30 steak should at the very least be the type of steak ordered. In the end we paid $60 for a bad steak, a salad, a bowl […] of soup and 2 glasses of wine. We could have had a good meal up the street for that price. Otherwise the hotel is nice and we would happily stay again... And go out for dinner. Read moreGenuine Hotels.com guest review
"they lied to me"
I was told that they didn't have suites at the time of checking in after seeing they did on line and seeing guest use a key to enter onto the fifth floor from the elevator.... because I was curious if I had been decieved I asked the maintenance guy and he clarified my curosity there are suites with lounges just as I had read online..... I have no problem […] paying for what I want! Read moreGenuine Hotels.com guest review
Response by Sheraton Augusta Hotel Dear Alesia, Thank you for taking the time to write a review. Unfortunately our hotel does not have suites, only standard rooms. Our 5th floor, that is only accessible with a key, includes a common area lounge for guests staying on that level where they have breakfast in the morning and hors d'oeuvres in the evening. The rooms are the exact same standard room types as the other floors. I do apologize that you were misinformed and if you would like I would be more than happy to show your our property and club level standard rooms. Best, Caleigh Becker Guest Services Manager
"Great Hotel and Location"
This hotel has the best customer service! Everyone is really professional and courteous. The rooms on the "CLUB FLOOR" are awesome, clean modern electronics and the snacks are awesome too!Genuine Expedia guest review
Nice room. Could use better lighting in the bathroom to put on my makeup. I would definitely recommend this hotel.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. We are a green hotel so our lighting wattage is based off certain guidelines. We do appreciate you recommending our hotel and we hope we have the opportunity to welcome you back in the near future.
"Great service, but get breakfast elsewhere"
We were very pleased with our stay at the Augusta Sheraton. The staff was incredibly welcoming, even giving us a late check-out without us asking after we checked in so late the night before. We had breakfast in the lobby the next morning, which was super overpriced and the same as what's available from room service in your room, but the food was good […] and the service was excellent. We would definitely stay at the Augusta Sheraton again, we would just probably go somewhere else for breakfast. Read moreGenuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you so much for taking the time to write a review. Your feedback is well appreciated, as we work very hard to provide the best possible guest experience. The prices in our restaurant are based off comparable establishments but I will forward your comment to our Food and Beverage manager. I do hope we get the opportunity to welcome you back to the hotel in the near future.
Everything was very nice except when asked to turn on the TV in the workout room, a maint. person came In did a couple of things with it and left. the TV remained off and no one notified me as to if it was working or not.Genuine Hotels.com guest review
"ONE NICE PLACE!!!"
The staff was very helpful and treated me with respect! The Hot tub and pool were very clean and enjoyable!! In the morning the coffee was ready and "good mornings" from the staff!! Was a great experience!!!Genuine Expedia guest review
Response by Sheraton Augusta Hotel Dear Andy, Thank you for taking the time to write a review. It thrills me to hear that you had such an amazing experience at our hotel. We work very hard to ensure every guest enjoys their stay, so it is nice to hear we succeeded. I do hope we have a chance to welcome you back in the near future. Warm Regards, Caleigh Becker Guest Services Manager
"Better then average"
Close to Augusta National.Genuine Hotels.com guest review
"Great night's stay"
I was a great experience, especially for the price! Very courteous staff and the bartender was awesome!Genuine Hotels.com guest review
The tv was unplugged and took a few minutes to troubleshoot, the room was at 72 and would not cool off. There was not a shower cap in the room. Other than those issues everything was fantastic. The bartender and front desk were very friendly and helpful.Genuine Hotels.com guest review
Very enjoyable stay. Nice hotel restaurant. Wonderful Sheraton experience.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. We are so appreciative of the positive feedback and so pleased to hear you had such an enjoyable experience. We look forward to welcoming you back to the Sheraton Augusta Hotel in the near future.
"needed the pool"
I primarily chose this hotel because it said it had a heated indoor pool for my grandson. I wish the water had been a little warmer. The lobby was charming and the staff very helpful. Otherwise pretty standard. there are several other brands in the same parking lot that all looked like they had indoor pools too.Genuine Hotels.com guest review
Bed was very comfortable. The stand up shower was really nice especially cause it was high enough for me at 6'2. I will be staying againGenuine Expedia guest review
Response by Sheraton Augusta Hotel Tim W., Thank you for taking the time to write a review. I am so pleased to hear you had such an enjoyable stay and I am glad to hear the shower could accommodate you. We look forward to welcoming you back in the near future. Best, Caleigh Becker
"Great hotel close to hwy"
Great staff and nice clean facilities.Genuine Expedia guest review
The only complaint that I have is, there was several men of "another culture" hanging around the lobby area. Every time we entered or left the hotel they were there and stared and us and made me and my party of 4 other ladies feel very uncomfortable.Genuine Hotels.com guest review
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