"Excellent welcome and information!"
The staff was remarkably cordial and helpful! It was the first time to the Augusta area and even though it was just a stopover the staff could not have been more gracious. The hotel and room was very clean.Would definitely recommend and stay there again. I hope all Sheratons would be like this one.Genuine Hotels.com guest review
The only problem I had was when we got back from our outing, we sat down to eat and we noticed that the glass that we used the night before was still on the nightstand dirty. Also the ice bucket still had the water and plastic bag in there from the night before so that was not cleaned either.Genuine Hotels.com guest review
Perfect for what we needed. Will be staying again soon.Genuine Hotels.com guest review
Only problem I had, was we lost power in our room Friday night 22 August 2014 for about 3 or 4 hours, no one offer to refund or give me or us something for my or our inconvenience, at least an apology.Genuine Hotels.com guest review
Microwave and Refrigator available would be helpful. I have a special diet to follow. DBGenuine Hotels.com guest review
Very comfortable and great place to stay in Augusta!Genuine Hotels.com guest review
"Very nice. Enjoyed the bar inside the hotel."
Very nice. Enjoyed the bar inside the hotel. Would stay here again.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
shopping and places to go eat very close by very good conveniencestaff was very respectful only thing I didn't like about the state what's the size of the outdoor poolGenuine Hotels.com guest review
"Decent place to stay"
Very friendly and professional staff. Fairly convenient to some things to do. Clean and comfortable rooms.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to give us feedback. I am so happy to hear you had an enjoyable stay at our hotel. We look forward to welcoming you back!
"close to daughter's home"
Everything was great. Would like to have a small refrigerator in room for medicine, etc. Also wish smokers had not gathered around front entrance as they gave a smoky, unpleasant "greeting" on arrival. All interactions with employees was very pleasant and helpful.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to give us your feedback. I'm glad you had an enjoyable stay with us. We have just recently added a bench for our smokers to go utilize to clear up the lobby doors. Hopefully the next time you come to see us, you will not have to walk through a wall of smoke. We look forward to welcoming the next time your travels bring you to Augusta.
Two rooms were booked. It was 6 people all together. The 4 people in one room with double bed indicated the room big. The other room in which one person handicap and in a wheelchair the handicap room was smaller, even though it was a double bed room. The bed was somewhat high so it wasn't to easy to get the handicap person in the bed except by extra […] lifting the person. The was little small to move the handicap person and wheel chair around in the room. If have know the handicap room was so difficult instead of easy to move around with the person, a regular double room would have been more appropriate and roomy. This was the only negative portion regarding the stay/room. Thanks. Read moreGenuine Hotels.com guest review
"It could have been better"
It's a nice hotel with a great location and adequate parking. It could have been better if there were better lighting in the room and if the bathroom was cleaner. Also the bed wasn't as comfortable as I would have liked.Genuine Hotels.com guest review
This is by far one of Augusta's best hotels! We stayed for my boyfriend's birthday to getaway and it was magnificent. The beds are so comfortable, the room was very spacious and well equipped. I give this hotel 5 stars.Genuine Hotels.com guest review
A little hard to get into the correct parking lot (there were 4 hotels clumped together). Other than that, great stay--nice staff, clean & comfortable rooms :)Genuine Expedia guest review
"Nice location in Augusta"
The indoor pool was too hot and the room did not cool off well. But overall the stay was great.Genuine Expedia guest review
Great staff. Enjoyed our stay.Genuine Hotels.com guest review
"Nice place to stay"
It's clean and comfortable. There is room service which has decent food and always within 30 minutes. Front desk was very helpful on a lot of issues. I will return when in Augusta.Genuine Hotels.com guest review
Very clean room and courteous service. It was good but could have used complimentary breakfast and the Iidoor pool was cold. Overall very good.Genuine Hotels.com guest review
I absolutely loved everything about this hotel, and I will be staying there again!!!!!Genuine Hotels.com guest review
The room was very inviting and quiet comfortable; the complimentary breakfast's location was in a conveinent location in lieu of everyone gathering near the lobby. We welcomed the close proximity to our room on the first floor. I will book at Sheraton again.Genuine Hotels.com guest review
Fine.Genuine Hotels.com guest review
Considering the reason I was there the staff went out of their way to make sure I was comfortable and to see to my needs. The hotel and the room was amazingly clean and comfortable,the only thing missing was a small fridge to keep things cold, I personally don't like ice in my water/soda. I do want to thank you for the stay and to say kudo's to your […] staff and housekeeping great job! Sincerely Mary Gerlach Read moreGenuine Hotels.com guest review
The hotel staff were great. There was too much clutter in the room. The Sheraton should remove the small two draw set because the closet has two extra large pull out drawers. There should be a small fridge in place of the two drawer. The glass desk should also be removed. By removing a lot of the clutter the room would appear much bigger and it be easier […] to move around the room. The bed was very very comfortable. Read moreGenuine Hotels.com guest review
I booked this hotel last minute and was very happy with it. Nice place. Will stay here again.Genuine Hotels.com guest review
"Nice, clean and comfortable with fabulous shower!!"
We had a great stay with no problems. Room was clean and comfortable. Having a coffee pot in the room was a plus.Genuine Expedia guest review
We arrived to a nice welcome by the staff. We had a piña colada at the bar, and the waitress was very nice and accommodating. The draw back for the weekend was being unable to use the indoor pool because it is too small, and it was packed with kids even until late at night!Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so glad to hear that our staff provided such a wonderful experience for you. We take great pride in providing excellent customer service. I do want to apologize that you were not able to utilize our pool area. During our summer weekends we do get a lot of sports teams that come in for tournaments and they tend to utilize the pool a great deal. Hopefully the next time you are in Augusta you will have the opportunity to get full use of our amenities. Warm Regards, Jamie WIlliams Guest Services Manager
"Worth every penny!!"
This is a quality hotel. Nice Bar too. We had a great experience. The hotel lobby is welcoming. They have both indoor and outdoor pools.Genuine Expedia guest review
"Very close to downtown"
It was very accommodating. The filled all our request.Genuine Expedia guest review
WE WERE VERY PLEASED WITH THE QUALITY AND CLEANLINESS OF THE SHERATON. WE HAD A VERY PLEASURABLE STAY AND THE STAFF WENT OUT OF THERE WAY TO ACCOMODATE US.WE HIGHLY RECOMMEND THIS HOTEL FOR ANYONE. 4 STAR FOR SURE.Genuine Hotels.com guest review
"Nice for the price."
The lighting needs to be updated in the bathroom and there is too much furniture in the room other than that it was a comfortable stay.Genuine Hotels.com guest review
"Nice, clean hotel."
The hotel itself was very nice, clean, and well maintained. Staff was friendly. I booked a room with 2 queens (which the front desk said she could see in her computer as well) and when I checked in the only room they had available was with 1 king. This didn't work for me as I was staying with my dad and my 3 year old. They tried to accommodate me by […] giving us a rollout twin bed, which was our only option. However, this made the room feel extremely small and we could barely move around. The front desk didn't seem to want to do anything else for us aside from that. Rather disappointing in the scheme of things and unfortunately doesn't make me want to book with The Sheraton again even though the rest of the hotel seemed nice. Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Dear Brooke, Thank you for taking the time to write a review. I am so sorry to hear that you did not get the room type you expected. Unfortunately, sometimes with third party vendors, such as Expedia, they overbook us in room types and we have to move things around. We do our best to try and accommodate all requests that are made, but sometimes we just do not have the ability to do so. I hope that in the future you get to experience our hotel not feeling confined. Sincerely, Jamie Williams
Really nice!Genuine Hotels.com guest review
"Nice appearance on the surface only."
Crabby, non-helpful staff. Cheap materials throughout the hotel, elevator under maintenance. Have stayed in much nicer hotels for much less money. Go with a Hyatt Place or even Holiday Inn Express for a better experience.Genuine Hotels.com guest review
Very nice hotel in a good part of town with many nearby restaraunts.Genuine Hotels.com guest review
Great hotel! Room was very updated, immaculate and well appointed.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so happy to hear that you had such an enjoyable stay at our hotel. We truly appreciate the feedback. We look forward to welcoming you back to our hotel. Warm Regards, Jamie Williams
"Great hotel in a perfect location."
Clean rooms, friendly staff and in walking distance to restaurants/bars.Genuine Expedia guest review
This is easily the best hotel I have stayed at in some time. Clean, well maintained, and friendly staff, Indoor and outdoor pool, nice workout facility. The location wasn't the best, but other than that I would highly recommend.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to complete our survey. I am so pleased to hear you had such an exceptional stay. We look forward to welcoming you back during your next visit to Augusta.
"Nice hotel for a business visit"
I stayed overnight to attend a meeting in the city. I booked the hotel at the last meeting and, overall, I was pleased with the accommodations.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your feedback. I am so happy to hear that you enjoyed your stay at our hotel. We try and maintain our hotel to the highest standards, and we are glad to hear that we are achieving that. We look forward to greeting you again during your next stay.
"Pass thru on business"
Excellent hotel. Breakfast was very good but excessive in price. Lower prices and your volume sales will overcome the price reduction.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your feedback. I am so pleased to hear you had such an exceptional stay. I will forward your comments about our restaurant to our food and beverage manager and I do hope we have the opportunity to welcome you back during your next visit to Augusta.
"Expected More from this brand."
My stay at the Sheraton was dissapointing. The first room they tried to give me was smoky. The cleaning crew had a machine in the room trying to get rid of the smoke but it never did. They gave me a different room that was more adequate but it was quite dusty and didn't smell fresh. The bathroom was clean, but there was no fan in the bathroom. The walls […] in the bathroom were quite thin. I could hear everything in someon'e elses room. Though I may stay there again, it may not be my first choice. Perhaps the Hilton across the parking lot is a better first choice. CDL III Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I do want to apologize for the room smelling like smoke. Although we are a non-smoking property, we do have guests that disregard this and smoke in the room. I do hope that you will give our hotel a second chance to welcome you back and provide a more exceptional guest experience.
Very nice. Clean.Genuine Hotels.com guest review
I wished the room had a microwave and refrigerator. Other than that it was good.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am glad to hear you enjoyed your stay. We do offer microwaves and refrigerators available to be placed in rooms upon request. Please let us know during your next stay and we would be more than happy to accommodate you with this. We look forward to welcoming you back soon.
Clean, and the people were friendly. We spent two nights, I'd stay again.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so pleased to hear you had such an enjoyable stay. I do hope we have the opportunity to welcome you back in the near future.
I always enjoy staying at the Hampton in Manning, SC. The nicest hotel in that area. Very spacious rooms and clean.Genuine Hotels.com guest review
"I was given a handicap room."
I was given a handicap room and I am not handicapped. I was told that the hotel was sold out. The next day I tried to get a new room in the afternoon, they said I would have had one if I came down earlier in the day. I feel like if your not handicap and they give you that type of room, they should try in advance to get you a new room in the morning. […] The hotel was fine and had a pool and a gym, I just wish they would have given me a new room since I am not handicapped. Read moreGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Would recommend to anyone. Rooms are great and the staff are wonderful.Genuine Hotels.com guest review
The stay was great. The staff was great and very helpful. The hotel was very easy to find and in a great part of the city. There were a lot of hotels nearby.Genuine Expedia guest review
This place is great! Staff is very friendly, rooms are kinda small but they were very clean.Genuine Hotels.com guest review
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