The only complaint that I have is, there was several men of "another culture" hanging around the lobby area. Every time we entered or left the hotel they were there and stared and us and made me and my party of 4 other ladies feel very uncomfortable.Genuine Hotels.com guest review
Beautiful hotel. only down side was the lack of a microwaveGenuine Hotels.com guest review
"Okay but was expecting more"
Good location, ample parking, beds were okay. The major negative was that there was no small mini fridge. I've stayed in many lower end hotels in augusta. ..and even those had mini fridges!Genuine Expedia guest review
"Very nice short stay!"
Only stayed one night while traveling. It was clean, beds were comfortable and bathroom good too. The only small thing i wish they had was a snack bar or vending machine. I had small kids and they got hungry late at night. Crackers would have been nice but this is small. In general the hotel was great!Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you so much for taking the time to write a review. I am so thrilled to hear about your enjoyable stay with us. Please do not hesitate to ask the front desk for any hotel information, as we do have an essentials store with snacks and drinks on our first floor. Thank you again for the kind review and we look forward to welcoming you back in the near future.
Hotel was close to everywhere we wanted to go. Room was very comfortable, had numerous amenities. Hotel had a lot of available features such as in-house restaurant, gift shop, etc.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you so much for taking the time to write a review. We strive to exceed guest’s expectations while at our property so I am so pleased to hear about your enjoyable stay. We try and provide guests will all the amenities for a truly great stay so I am glad to hear you were able to take full advantage of them. I will be sure to share your kind review and we look forward to welcoming you back in the near future.
The stay was very comfortable. The room was comfortable and pretty big. I thought there will be a fridge. The staff was very cordial. The restaurant was empty all times, i think because of the prices. They should cut on the prices. One coffe one small orange juice and one small glass of milk for $14.00. This is too much.Genuine Expedia guest review
"Excellent hotel near many wonderful sights"
Beautiful hotel and great serviceGenuine Hotels.com guest review
"Always a comfortable and consistent experience"
Outstanding facility. We never stay anyplace else when we're in Augusta. Great location close to restaurants and highway but not noisy. The on site bar/restaurant is very good and the staff is helpful and friendly.Genuine Hotels.com guest review
"a wonderful experience"
I travel a lot stayed in many hotelsthis was absolutely one of the best experiencesthe rooms were nicethe location was really nice there were plenty of places to eatI would suggest this hotel to anyoneGenuine Hotels.com guest review
"Good hotel stay."
I really enjoyed the hotel and found it very convenient for a business traveler. Staff was helpful and friendly. Gym was well appointed. My only quibble is that the lighting in the bathroom was very low. I could not put on makeup or put my contacts on in the bathroom as a result. Great in room coffee. Would stay here again if my work brings me to A […] ugusta. Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write a review. I am so pleased to hear you had such an enjoyable stay. In regards to our lighting, we are a green hotel so it is one of the measures we take to cut back on energy usage. Once again thank you so much for the kind review and we look forward to welcoming you back in the near future.
The room smelled like a dirty arm pit... Everything else was fineGenuine Hotels.com guest review
"great place better price"
Had a fantastic stay. Staff was beyond courteous. Dinner in restaurant was a little pricy but food was good.Genuine Hotels.com guest review
"Very nice place"
Very nice, well kept hotel and the free wifi was very fast.Genuine Hotels.com guest review
"close to relatives"
The hotel is a little high for the small room. There was very little counter space in bathroom or sleeping area. Everyone was friendly and helpful. Maintenance man quickly replaced broken lamp.Genuine Hotels.com guest review
Bathroom was great but a little small. Room was was very clean but bed was too hard. I would stay again just to try to get a different mattress.Genuine Expedia guest review
"very friendly staff"
This staff in this hotel was very friendly and helpful. I don't think I have ever stayed anywhere that had such friendly people working there - from the restaurant to the housekeeping staff. Disappointed that the rooms did not have refrigerator or microwave. For the price that should have been included.Genuine Hotels.com guest review
Great stay - excellent staff and outstanding accommodations!Genuine Expedia guest review
I had no complaints. Room was nice and cold, bed comfortable, staff very friendly.Genuine Hotels.com guest review
I enjoyed my stay and would stay there again.Genuine Hotels.com guest review
"Excellent design and cleanliness throughout hotel."
Friendly service, quick check-in, wi-fi included, stayed on club floor in a room with 2 queens. Also used the fitness facility which has great music and was clean and orderly (it's available 24 hours a day so I used it late night).Genuine Expedia guest review
Great hotel everything just perfect..... clean, nice, safe, friendly, good location and great staff. I did not use the bar or restaurant but from appearances it appeared really nice.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you E.S. for the nice comments. We hope to see you again in the near future.
We enjoyed the amenities at the Sheraton Augusta. The room was comfortable, the location was perfect.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your kind review! We are so proud of our hotel and I am so pleased you enjoyed your stay! We look forward to welcoming you back soon!
I enjoyed everything about the hotel from the room, friendly staff, location and the bar/eating area.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel We are so proud of our hotel and I am so happy you enjoyed your experiences with us! We look forward to welcoming you back!
"BEST accommodations in Augusta"
By far. Friendly staff, super clean, very nice over allGenuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for your feedback! I am so happy you enjoyed your stay with us!
The hotel is beautiful. The air conditioning in my room was not working properly.Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for your kind feedback! My apologies that your air conditioning was not up to par during your stay. I hope you will give us a second chance to welcome you.
"State Track Meet"
After our recent visit to Sheraton Augusta, we thoroughly enjoyed our visit! The staff was extremely friendly and cooperatively assisted us with all concerns. The on site restaurant wait/service time was very slow. Otter than that, I was extremely pleased!!! We will certainly stay at the Sheraton Augusta again!Genuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you very much for your kind words! We hope to welcome you again next year!
"Would stay again..."
Was a great hotel, the only item I wished it had was a fridge in the room. Some lower priced hotels have them but this was missing. You would think in this price range it would be automatic.Genuine Hotels.com guest review
The hotel was awesome! The staff was very helpful and friendly.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your nice words! I look forward to welcoming you back soon!
"Clean safe hotel"
Very nice close to everything many great chain resturaunts on the strip nearby.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Thank you for your feedback! I am glad we were able to make your stay in Augusta easy and convenient for you!
The rooms are beautiful and the hotel is right off the interstate close to everything.Genuine Hotels.com guest review
a refrigerator would have been great in the roomGenuine Hotels.com guest review
No real value here.Genuine Hotels.com guest review
Everything about our stay was outstanding. I have 2 comments: the staff shouldn't change them linens if you've hung out the cards for no linen changes required. Also, if you put 2 cards on the beds, 2 people are sharing a room and 2 cards are hung on the door at night to stop linen service in lieu of $5 credits toward meal purchases, then 2 credits […] should be given rather than 1 per room. The location was perfect, the service was wonderful at the restaurant and the front desk was very cordial. Price was on the high side but worth it for us. Read moreGenuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for posting such postitive comments. I have brought your concerns in regards to the housekeeping issues to the attention of our housekeeping manager. Thank you for your review and we hope to welcome you back in the near future. Warm Regards, LHayes
"The breakfast buffet is beyond a rip off"
The breakfast bar is a waste of money. I paid $16 for a buffet. The items on buffet included: scrambled eggs, cold, sausage, toast, french I think. The tiast was luke warm and had been sitting out so long it was tough. For the price I could have had a real, decent breakfast. I can not even begin to say how ripped-off I feel after paying close to $20 […] with tip for such a horrible breakfast. Read moreGenuine Hotels.com guest review
Response by Sheraton Augusta Hotel Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for dining experience during your time spent with us. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our food and beverage management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. Sincerely LHayes
"Nice place to stay"
Everything was nice except the lighting in the room. No very good for applying makeup!!!Genuine Hotels.com guest review
"Great For A Romantic Get Away"
This was one of the cleanest hotels I have ever stayed in. It was wonderful. The old saying is true, "You get what you pay for." It might not have been the cheapest choice I could have made but it was the best. Wonderful staff, wonderful atmosphere. I would recommend this hotel to everyone.Genuine Expedia guest review
Response by Sheraton Augusta Hotel Mark, Thank you for the wonderful comments! We are glad you enjoyed your stay and well as our staff and amenities. We hope to welcome you back as a guest in the near future. Warm regards, LHayes
Breakfast was extremly over priced.Genuine Hotels.com guest review
"Very nice and clean hotel with a friendly staff."
Clean, Clean, Clean, This hotel is very nicely appointed, great location, great staff, great bar, great restaurant, the rooms are very well decorated, the beds are super comfy, and we had no complaints about this stay. In fact, we felt special and welcome the entire stay!Genuine Expedia guest review
Response by Sheraton Augusta Hotel Benji, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! LHayes
Stayed one night w 2 young daughters and ordered room service. Prices were reasonable and entrees very good. I did notice that the cable was analog and did not have ability to order movies. Gave 4 out of 5 on Room Comfort for that.Genuine Hotels.com guest review
"Clean, comfortable stay right off the highway"
Extremely satisfied with the updated condition, cleanliness and convenience of the hotel. We didn't have a chance to try any of the amenities.Genuine Hotels.com guest review
"Nice new hotel"
good hotel. couldn't do an early check in. staff was niceGenuine Expedia guest review
Response by Sheraton Augusta Hotel Your review is greatly appreciated! We hope to see you again soon!
I stayed at this Sheraton for one night and was pleased with my stay. Staff was helpful and professional. Hotel was very clean, probably the most clean hotel I have ever stayed in and I have stayed in several nice hotels. The only two complaints I have is the walls are pretty thin so if the neighbor has the volume of their television up you will most […] likely hear it. The bathrooms do not have ventilation fan, however the bathroom is very nice and modern. It has French Doors and a very roomy stand up only shower with glass doors. Be sure to check the wall thermostat since the air conditioner if left on auto it will shut off when the room reaches the set temperature. I didn't see that there is a Fan button so that air will continually circulate so it got a little stuffy during the night. This is NOT the staff or hotels fault. I just didn't pay attention. No reason to blame someone else for my mistake. The lounge area in the lobby seemed up to date and some place nice to have dinner or just hang out to watch a game. There was a Police Officer that arrived after 10:00 to check on the hotel. He had his patrol car parked out front and I'm assuming he was hired by the hotel for security. He walked the floors and made sure all was safe. Very diligent, professional, and on the ball. I would most definitely stay here again. Read moreGenuine Hotels.com guest review
Great experience. The hotel lobby and restaurant area were very inviting. Loved the glass doors shower. There must have been magic in the mattress, it was so comfortable. I was in dreamland within 15 minutes. Having brew-able Starbucks in the room was a nice touch. The only disappointment was there was no microwave or fridge in the room. I was forced […] to toss my doggie bag from dinner. Read moreGenuine Expedia guest review
Response by Sheraton Augusta Hotel Greetings TP, I am glad that you enjoyed your stay with us ! We take great pride in keeping a nice clean hotel with Southern Hospitality. I regret that our front desk staff did not inform you that we have microwaves and refrigerators for a small fee.We hope that when traveling to Augusta we are able to welcome you back as a guest ! Warm regards, LHayes
It was very pleasure and comfortable.Genuine Hotels.com guest review
"So clean so nice!!!"
One of the nicest up to date and modern hotel I've stayed in. It felt brand new so so clean I was so impressed stay their !! The nicest hotel in the area...Genuine Hotels.com guest review
The hotel was nicely appointed. The check -in was quick but not painless, they popped a surprise pet fee on us when we arrived ($50.00). The restaurant presents itself as a fine dining place, but it's not. The food was pretty good but seriously overpriced. We were the only folks eating there at 7:30 PM on a Saturday night. Overall good stay.Genuine Hotels.com guest review
A great hotel with a friendly staff. Room was plainly furnished with a desk chair, desk and small club chair. Coffee service was via Starbuck single serving which required our deluting. Overnight stay which is not a good measure of hotel quality.Genuine Hotels.com guest review
Very clean, comfortable, and convenient.Genuine Hotels.com guest review
"Rest and relaxation at the end of a hectic day"
We really appreciated the more than adequate bed coverings and towels. The bathroom was very classy.Genuine Hotels.com guest review
Plesant stay. Satisfied with the room and the serviceGenuine Expedia guest review
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