"Great stay close to the job"
Easy access to eateries and close to our job site. Comfortable, clean hotel.Genuine Hotels.com guest review
"Worked Well for Us"
Clean room, convenient location, variety of breakfast foods, network connections available.Genuine Hotels.com guest review
"No rooms available upon arrival"
This is a very nice hotel. I did have a situation with the hotel staff (front desk personel). Driving from Nashville, Tennessee to Kilgore, Texas a 10 hr. drive. Arrived in Texas at 11am, they would not let me check into the hotel until 3pm. After talking to them about how tired I was from driving, they said the earliest I could check in would be 2pm […] because there were not any rooms available from the night before. They called me at 12:30pm to let me know I could check in. Found out from the evening shift that they had rooms available from the night before and that I could have checked in when I arrived at 11am. This was somewhat frustrating to me. This was also my first time in any part of Texas. Again, Hampton Inn in Kilgore, Texas is a very nice hotel. This was my only complaint, and it's a big complaint because of the drive time and they had rooms available, but said they didn't. Read moreGenuine Expedia guest review
"2013 Whitaker Family Reunion"
Excellent service from the Hotel staff, enjoyed our stay in East Texas, visited Kilgore and Mt Enterprise Texas.Genuine Hotels.com guest review
"Beautiful hotel surrounded by tall pine trees!"
The hotel is located right off the highway between Kilgore & Longview, but our room facing the street on the 2nd floor was very quiet....no traffic noise. The hotel is so nice and welcoming the minute you walk in the front lobby. The elevator is a little slow, but nothing that would prevent me from returning again and again. They have an AWESOME breakfast […] set-up (6:00am - 10:00am), and coffee and cookies in the afternoon. I come to Kilgore to attend events at Kilgore College, which is just a couple of miles down the street. The price is perfect to be able to stay at the hotel overnight rather than trying to make a late night drive home to Fort Worth. Reduces my stress and I'm able to enjoy the nice room at the hotel. Read moreGenuine Expedia guest review
As soon as we walked into the lobby the hotel was very clean. Coffee and cookies also readily available. Check in was very easy with no problems. The room was very clean including the bed covering. Our room was cleaned and smelled fresh daily. I know I keep mentioning the cleanliness of the hotel because it's very important to me. The breakfast was […] delicious. We had eggs, sausage, gravy, biscuits, fruit, muffins, pastries, oatmeal, a variety of juices, and even had a waffle maker. Read moreGenuine Expedia guest review
"Review of hampton"
Nice stay. Bed comfortable, room clean, and a good breakfast.Genuine Hotels.com guest review
"Was convienent for what we were doing"
Staff was pleasant. Room was clean. Other than noisy A/C (not horrible, but bothersome from time to time) and some traffic noise, it was a pleasant stay.Genuine Expedia guest review
The hotel is really clean and the staff are so friendly. If you have to stay in Kilgore for some reason, I recommend this hotel. I wish they had covered parking because the cars get so hot in direct sunlight. That's pretty much my only complaint!Genuine Hotels.com guest review
Everything was clean and beautiful. Beds were comfortable and bathrooms are a great size.Genuine Hotels.com guest review
Very nice and cleanGenuine Hotels.com guest review
"Great bed, nice room"
Great bed with fluffy covers and good pillows, great breakfast with eggs and sausage, very clean and nice staffGenuine Hotels.com guest review
We were there for the Christmas holiday. The stay was good.They need to let the residents know when they are going to let the cleaning staff leave early so you can have the option of having your room cleaned and receiving fresh towels and linens. Overall we enjoyed our stay.Genuine Hotels.com guest review
Enjoyed the staff and especially te Manager he was a true delight. My family lives in Kilgore so i make many trips and will be staying here again.Genuine Hotels.com guest review
The hotel was clean and well maintained. The staff was friendly and helpful. I could not hear any noise from the other rooms. Parking could be better. I will stay here again.Genuine Hotels.com guest review
I've never had a bad stay at a Hampton Inn. This was no exception. I stayed at another Hilton Hhonors hotel in Dallas the next night, more expensive and supposedly more luxurious, and the room was just plain shabby. I like me some Hamptons.Genuine Hotels.com guest review
"Not enough detail to room cleanliness."
I've stayed in the same Hampton Inn 3 times. And every time I arrived the rooms were not ready. The showers were not cleaned very well. They were too slick from a previous customers stay. Thank goodness I brought my own spray cleaner. Being a customer I should never have to worry about these things in a Hotel room that make you feel GROSS when you are […] tired from a long travel. The morning breakfast was well prepared, very nice and the employee was very attentive. Read moreGenuine Hotels.com guest review
"After the weekend we had, this was a BLESSING!"
We were on a disastrous family vacation and decided to check into this glorious hotel after spending two nights in a cabin with no air conditioning or hot water- it was an absolute God send that we were able to check into such a nice place on such short notice despite the baloon racing events that were going on. The staff were even kind enough to let […] us check in super early. We had our infant daughter with us, and the staff were incredibly friendly and accomodating to us and, more importantly, to her. We would stay at this beautiful hotel again in a heartbeat! Our only complaint is that there was no bathtub in the bathroom, but the hot shower totally made up for it! Read moreGenuine Hotels.com guest review
When I checked and made it to my room the keys didn't work. We got that worked out and finally made it in the room and the a/c didn't work. Then we had to move to another room and the toilet in that room didn't work so then we had to move again!!! Finally after 2 moves we got to stay in that room for a night and the next morning that toilet started […] messing up! The only thing they would do is comp me a roll away. So no I will not be staying there again. Read moreGenuine Expedia guest review
"Hampton Inn in Kilgore-comfy beds"
Very clean and comfortable room. The front desk people were very nice and helpful. It was nice to have a breakfast buffet on site too.Genuine Hotels.com guest review
What a gret place to stay thats not expensive but top notch.Genuine Hotels.com guest review
"Hampton Inn Kilgore - Clean Hotel, Friendly Staff"
This hotel appears to be brand new. It is a very nice hotel. Our room was comfortable, the bed was very comfortable, and the breakfast bar is exactly what I have come to expect from the Hamption Inn chain - delicious variety and pleases everyone in my family including a bottom-less pit teenage boy and picky daughter. The staff is very friendly and […] attentive. Read moreGenuine Hotels.com guest review
"Front Desk lacks customer service...."
When I went to check in I had trouble with the check-in process and the lady at the front desk had no clue as to what happened or how to go about checking me in. I have a Texas address, booked the room through hotels.com, and paid with a Visa. She showed me in the system with a Washington address, booked the room through expedia.com, and paid with a […] Mastercard. I gave her my printout from hotels.com with the confirmation number and it did not match the confirmation number she had in her system. She was not willing to give me my room key until she got it figured out even though the system showed the room as paid. I then she suggested she call her manager to try to figure out what happened. Ultimately, this manager told her to give us the keys to our room and that he would come in and look at it later. Even upson checkout, I still don't understand what happened....she tried to explain it to me, but it didn't really make sense. I will also share that after I got our room keys a man had come up to the front desk to report that his room had not been tended to by room service since they left it at 9:00am that morning. She said that the room service people were already gone for the day and offered to move him to a different room. I didn't stick around to see his reaction to this news, but I would have been upset by the offer for sure. Moving rooms would be a definite inconvenience. Then, on the day of check-out, I called down to the front desk and the same lady was there. I asked her if it would be possible to have a late check-out of 1:00pm at the latest. I explained to her that my husband was not currently there to pick us up yet and would it be okay if we stayed in the room until he got there. She said no. This was on a Sunday in Kilgore with very few rooms taken on New Year's Day. I have NEVER been told no for a late check-out. She flat out said that if we stayed in the room past 12:00pm, she would have to charge me for another night. I could not believe her lack of Read moreGenuine Hotels.com guest review
Once we fpund this place we realized that if it had been marked on the east bound side of I20 we would have not had trouble finding it. We took the first exit for Kilgore as instructed by our GPS and ended up who knows where until we decided to just turn around and follow our instincts.Genuine Hotels.com guest review
"Great value and location"
08/14/14 Michael B philadelphia, United States
This hotel was very convenient for business and eateries in Kilgore. It was very pleasant and the staff was very friendly and attentive. The compimentary breakfast was hot and tasty with plenty of healthy items to choose from. It was pleasantly cool in my room and the outside temperature was over 100.
"First Class Service"
08/12/14 oalberta South Padre Island, Texas
While the price of this hotel is higher than others down the street the quality of the service is outstanding. Everything worked and the staff exceeded service expectations. The peace of mind and efficiency of the staff makes this my favorite hotel in Kilgore.
08/03/14 MissMandyHS Hot Springs, Arkansas
I am grateful to the staff who allowed me to check in early. I was working with hot air balloons in the area and was in desperate need of a nap. The staff mafr sure to accomodate my needs. The hotel was clean and comfortable. The breakfast in the morning was average, but well stocked. The only complaint that I have is that the WiFi is near non existent. I recommend taking in a Pump Jacks game, visiting the east Texas oil museum and walking downtown while up are in the Kilgore area. Longview is a short distance away and has many attractions as well.
"Horrific WiFi, good rooms"
07/30/14 eagle570 Houston, Texas
The wifi was so bad I could not get tripadvisor's website to come up in under 1 minute. The front desk did not offer any assistance other than call the number in the room. Called twice and no improvement in the .2 Mbps speeds. I had to use my phone as a hotspot to get my work done. The room was nice and comfortable and standard for Hampton's.
"Cool and relaxed feeling"
07/24/14 Jeffery C Fort Worth, Texas, United States
This hotel is settled off of I-20 and a few miles south on HWY259 in Kilgore Texas settled back in the nice scenery of trees of the East Texas country side the rooms are very clean aqnd the personnel are very nice as well and you also are close to resturants and stores if you need anything it is a place to come and get relaxed after a hard day at work or just passing through of if you wish to enjoy the forest of east Texas i highly reccomend this hotel. thank you Jeffery Cox
"Friendly and comfortable home away from home"
07/17/14 David F Lawton, OK, United States
The staff is friendly and efficient and the rooms are clean and well cared for during your stay. I used the internet and found the connection to be reliable and quick. The complimentary breakfast gives an excellent variety of items and is kept fresh so that you can come late for food and find it in good condition. I can highly recommend this Hampton.
"Not the best Hampton I have stayed at"
07/14/14 Ken W Clinton, Mississippi
I stay at Hamptons all the time as Hilton Honors member. This one is not the best. First room given had obviously been smoked in and attempts made to cover it. Second room was given, but no apology offered. Room okay, but small. Little things bugged me. They have HD Tvs but no HD service. Duh. Only those cheap cardboard cups, no glasses. Standard breakfast okay. Internet worked fine. Parking kind of limited. Price is lower than a lot of HI for these reasons I think.
Best check in! Got to the room that was above and beyond my expectations for the rate! Will stay here from now on. Never have I been to a hotel where there is a sticky note telling me I have a clean duvet and sheets. Went to tell front desk how impressed I was and met the general manager at 7:15 on a Friday night, which is unheard of. I also met the manager. I am used to going to hotels and there being one person only always. Very impressed. They worked around my high maintenance requests too without batting an eyelash! Thank you! We will be back next time!
"Hidden fees...poor customer service"
06/10/14 Shannon M Jefferson, Georgia
I booked a room and called to transfer my room to another Hampton per policy. Said no problem and would not be charge a cancellation fee, but I still was charged a nights stay. According to the owner, it is not a cancellation fee but a no show fee even though I called and transferred my stay to another Hampton. Mgr. was no help, owner never waives fees even if you follow policy. The property asst manager said they fee all the time, and never waive them or return them even if the customer is in the right. He suggested that I disput it on my credit card if I wanted to be successful. I am a diamond HHonors, and you would think that might mean something or even following the Hilton policy of rebooking at anothe Hilton brand chain. I wouldn't stay here if it was free because you might get charged some spoof room damage fee or something like that. Beware of this poorly owned/managed location.
"Good Value for Location"
05/21/14 Paul T Austin, United States
If you're in the Longview/Kilgore area, this hotel offers a great price in comparison to Longview. Very clean, very nice staff. If you don't mind the lack of restaurant choices, this hotel is your best bet.
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