The staff seem to have really bad attitudes. When i ask a question it was as if i was disturbing the young ladies checking us in. The bed and pillows where extremely uncomfortable. Tossed and turned all night. Didn't get any rest. I was double charged for my room. And when I call the hotel to get it corrected it took three days just to get it reversed […] and I still don't have my funds back in my account. If ever in Kilgore, TX again I won't be booking with this hotel. We also had a large group of people with us and we'll be taking our business elsewhere. Read moreGenuine Hotels.com guest review
"Very nice and comfortable!"
Wow, what a nice room! Comfy bed, very clean, extra plug ins on the night stand for chargers, big tv, huge walk in shower. I am definitely staying here every time I visit Kilgore!Genuine Hotels.com guest review
"Will not accept online reservations..."
Good hotel. Will not accept online reservation via Expedia, Hotels, etcGenuine Hotels.com guest review
every thing was really goodGenuine Hotels.com guest review
"Great stay close to the job"
Easy access to eateries and close to our job site. Comfortable, clean hotel.Genuine Hotels.com guest review
"Worked Well for Us"
Clean room, convenient location, variety of breakfast foods, network connections available.Genuine Hotels.com guest review
"No rooms available upon arrival"
This is a very nice hotel. I did have a situation with the hotel staff (front desk personel). Driving from Nashville, Tennessee to Kilgore, Texas a 10 hr. drive. Arrived in Texas at 11am, they would not let me check into the hotel until 3pm. After talking to them about how tired I was from driving, they said the earliest I could check in would be 2pm […] because there were not any rooms available from the night before. They called me at 12:30pm to let me know I could check in. Found out from the evening shift that they had rooms available from the night before and that I could have checked in when I arrived at 11am. This was somewhat frustrating to me. This was also my first time in any part of Texas. Again, Hampton Inn in Kilgore, Texas is a very nice hotel. This was my only complaint, and it's a big complaint because of the drive time and they had rooms available, but said they didn't. Read moreGenuine Expedia guest review
"2013 Whitaker Family Reunion"
Excellent service from the Hotel staff, enjoyed our stay in East Texas, visited Kilgore and Mt Enterprise Texas.Genuine Hotels.com guest review
"Beautiful hotel surrounded by tall pine trees!"
The hotel is located right off the highway between Kilgore & Longview, but our room facing the street on the 2nd floor was very quiet....no traffic noise. The hotel is so nice and welcoming the minute you walk in the front lobby. The elevator is a little slow, but nothing that would prevent me from returning again and again. They have an AWESOME breakfast […] set-up (6:00am - 10:00am), and coffee and cookies in the afternoon. I come to Kilgore to attend events at Kilgore College, which is just a couple of miles down the street. The price is perfect to be able to stay at the hotel overnight rather than trying to make a late night drive home to Fort Worth. Reduces my stress and I'm able to enjoy the nice room at the hotel. Read moreGenuine Expedia guest review
As soon as we walked into the lobby the hotel was very clean. Coffee and cookies also readily available. Check in was very easy with no problems. The room was very clean including the bed covering. Our room was cleaned and smelled fresh daily. I know I keep mentioning the cleanliness of the hotel because it's very important to me. The breakfast was […] delicious. We had eggs, sausage, gravy, biscuits, fruit, muffins, pastries, oatmeal, a variety of juices, and even had a waffle maker. Read moreGenuine Expedia guest review
"Review of hampton"
Nice stay. Bed comfortable, room clean, and a good breakfast.Genuine Hotels.com guest review
"Was convienent for what we were doing"
Staff was pleasant. Room was clean. Other than noisy A/C (not horrible, but bothersome from time to time) and some traffic noise, it was a pleasant stay.Genuine Expedia guest review
The hotel is really clean and the staff are so friendly. If you have to stay in Kilgore for some reason, I recommend this hotel. I wish they had covered parking because the cars get so hot in direct sunlight. That's pretty much my only complaint!Genuine Hotels.com guest review
Everything was clean and beautiful. Beds were comfortable and bathrooms are a great size.Genuine Hotels.com guest review
Very nice and cleanGenuine Hotels.com guest review
"Great bed, nice room"
Great bed with fluffy covers and good pillows, great breakfast with eggs and sausage, very clean and nice staffGenuine Hotels.com guest review
We were there for the Christmas holiday. The stay was good.They need to let the residents know when they are going to let the cleaning staff leave early so you can have the option of having your room cleaned and receiving fresh towels and linens. Overall we enjoyed our stay.Genuine Hotels.com guest review
Enjoyed the staff and especially te Manager he was a true delight. My family lives in Kilgore so i make many trips and will be staying here again.Genuine Hotels.com guest review
The hotel was clean and well maintained. The staff was friendly and helpful. I could not hear any noise from the other rooms. Parking could be better. I will stay here again.Genuine Hotels.com guest review
I've never had a bad stay at a Hampton Inn. This was no exception. I stayed at another Hilton Hhonors hotel in Dallas the next night, more expensive and supposedly more luxurious, and the room was just plain shabby. I like me some Hamptons.Genuine Hotels.com guest review
"Not enough detail to room cleanliness."
I've stayed in the same Hampton Inn 3 times. And every time I arrived the rooms were not ready. The showers were not cleaned very well. They were too slick from a previous customers stay. Thank goodness I brought my own spray cleaner. Being a customer I should never have to worry about these things in a Hotel room that make you feel GROSS when you are […] tired from a long travel. The morning breakfast was well prepared, very nice and the employee was very attentive. Read moreGenuine Hotels.com guest review
"After the weekend we had, this was a BLESSING!"
We were on a disastrous family vacation and decided to check into this glorious hotel after spending two nights in a cabin with no air conditioning or hot water- it was an absolute God send that we were able to check into such a nice place on such short notice despite the baloon racing events that were going on. The staff were even kind enough to let […] us check in super early. We had our infant daughter with us, and the staff were incredibly friendly and accomodating to us and, more importantly, to her. We would stay at this beautiful hotel again in a heartbeat! Our only complaint is that there was no bathtub in the bathroom, but the hot shower totally made up for it! Read moreGenuine Hotels.com guest review
When I checked and made it to my room the keys didn't work. We got that worked out and finally made it in the room and the a/c didn't work. Then we had to move to another room and the toilet in that room didn't work so then we had to move again!!! Finally after 2 moves we got to stay in that room for a night and the next morning that toilet started […] messing up! The only thing they would do is comp me a roll away. So no I will not be staying there again. Read moreGenuine Expedia guest review
"Hampton Inn in Kilgore-comfy beds"
Very clean and comfortable room. The front desk people were very nice and helpful. It was nice to have a breakfast buffet on site too.Genuine Hotels.com guest review
What a gret place to stay thats not expensive but top notch.Genuine Hotels.com guest review
02/25/15 Alan S waller, United States
if possible choose a different place...poor staff help...mechanical problems with heat and air conditioning staff did not correct....television with no guide is too hard to find channels I wanted to watch..to noisy mostly traffic door slamming from floor above
"Is This A Hampton?"
02/22/15 Mark B Mansfield, United States
I stay at Hampton almost 90% of the time and shocked at the way I was treated here. The young girl behind the counter did not want to help me, it took a long time to get on the web, three calls to the front desk, NO bottled water in the machines and when I offered to buy one from her at the counter she would not stop smoking her cigarette so that she would come and said I did not qualify, I simply offered to pay for it. but she refused.
02/17/15 Betty S Plano, Tx, United States
Great size rooms, large bathroom with adjustable spa head in the shower with great brand of bath products. The overall appearance of the hotel was clean and attractive. Breakfast was good. The clerks was very helpful and pleasant to all.
The staff, rooms, and breakfast were all worth staying at Hampton was very friendly and showed they appreciated my staying at the Hampton Inn in Kilgore , Texas. The only small complaint I expressed was that I thought the pillows were too soft. I prefer more firm pillows. Other than that small complaint, I found staying at the Hampton Inn in Kilgore, Texas a value among the other hotels in Kilgore, Texas.
11/10/14 Terry M Houston, United States
I would definately stay there again. Great accomodations. Comfortable beds and clean rooms. The breakfast was excellent and was not the same thing every morning. The location was on the mail highway so it was convienient to most everything.
"Just 1 mile south of I-20"
11/08/14 HPCBarnabas Baton Rouge, Louisiana
This is a fairly new hotel only 4 years old. We stayed here overnight on the way to a wedding in Fort Worth. The breakfast was hot with a wide variety including fresh fruit and oatmeal. Our room was clean but had a minor distraction of ants in our bathroom! The staff said it would be handled same day as our check out. The elevator button to the lobby broke the morning of our check out! Held in by a plastic clip so it doesn't take much pressure to push in out of the socket holder! Hopefully the repair will correct this problem! All in all a good hotel with a large dining area for breakfast.
"Second hand Hampton"
11/03/14 Kirk S Abilene, United States
The staff was bad, the breakfast was bad, the fitness room was bad! No paper, fresh fruit, or edible oatmeal for breakfast. Neither treadmill in the fitness romm worked and the staff was not concerned about anything. This is a fairly new property and it is in bad shape!
10/27/14 Lydia2U Cumming, Georgia
Hotel was advertised as right off of the 20. WRONG! MILES away! Navigate at night is a nightmare. Oh - and parking? NOPE. Limited parking and if you are towing a trailer - go anywhere else. Clerk was rude and nasty. When I entered lobby to check in there was already 2 guests there. She was nasty to both. When It got to my turn no difference. She was rude to me too. As it was late & there literally was no where else to stay had to .... NOTHING close by for dinner ... nothing delivered to that hotel.... parking was a nightmare & again ... an employee decided to park literally trying to block me in. Room was clean, and rather sound proof. That was okay. Staff is a nightmare so if you can stay somewhere else - do. Seriously. I've traveled extensively around the country and stayed at many Hilton properties ... this one is a nice property with nasty staff. Would rather spend my money elsewhere.
10/27/14 Kathi C Nacogdoches, United States
Great value for the money. The staff was awesome and quickly took care of our every request. The hotel (rooms, public restroom and entry) was immaculately clean. The free breakfast was very good and the lady that prepared it was wonderfully sweet. We will definitely be staying there again.
"Excellent Customer Service, Nice accomodations"
10/20/14 Donna M Blue Bell, United States
I have stayed here when I was in Kilgore, TX before and I really enjoyed my stay this time. The front desk staff is extremely friendly and helpful! They always greeted me with smiles when I arrived and departed each day! It was nice "coming home" to see their faces! They couldn't have been nicer! The breakfast is decent, the only thing I don't like, and this is at every Hampton Inn are the powdered scrambled eggs. I realize it is complimentary, but powdered eggs are at the bottom of the food chain IMHO. Otherwise, the room was very nice, clean and comfortable!!! Love Hampton Inns and I go out of my way to stay at HI whenever I travel!
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