All hotels in Napier, New Zealand
1 room, 2 adults
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176 Dickens StreetNapier4110New Zealand, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 119 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Vibe
    Awesome vibe
  • Room
    Room is all right
  • Comfort
    Uncomfortable
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5.0 / 5Outstanding
"A nice night in Napier"
Our Quest suite was presented well with everything we needed for a comfortable stay. Staff were attentive. Hotel close to centre of city. Secure parking fee reasonable.
Genuine Hotels.com guest review
1 night romance trip Apr 1, 2016
Neil
US
5.0 / 5Outstanding
"Napier"
Great place and I would stay again
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2016
Edward
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
Only stayed the 1 night, very nice hotel and friendly staff.It was a shame we could not stay longer.
Genuine Hotels.com guest review
1 night romance trip Mar 5, 2016
Michael
NZ
5.0 / 5Outstanding
"Quest is the best."
Stayed for 3 nights, very friendly and helpful staff. Fiona was particularly helpful. Good location and was easy to locate as we drove up from Wellington and arrived late, Dickens Street was on road signs which made it very easy to find. Room was nice and spacious. Would stay there again.
Genuine Hotels.com guest review
3 night trip with friends Mar 8, 2016
Sarah
GB
5.0 / 5Outstanding
"Great Apartment"
Lovely room.
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2016
A A
GB
5.0 / 5Outstanding
"Excellent location and condition."
This apartment was in an excellent location and in a really good condition and clean. The staff were really friendly and helpful (could not have been more helpful). Given the location it was not surprising that parking was an optional extra, however it was worth it for the car lift alone! I'm amazed they'd even managed to find a way to be able to park cars given the age of the original building. I suspect those in the know would be able to advise where to park for free not far away if paying for parking is a problem. The only negative is the air-con. We were lucky to arrive during a heatwave and the room was hot. To be fair, I accept they have done everything they practically can, there is a ceiling fan which helps and there is an air-con unit, however the type which you stick out of a window which is not very effective, nor is it very quiet (i.e. there is no way I could sleep with it on). I can well understand they may not be allowed to muck around with an old building too much, nor would it be realistic to retrofit air-con to an old building. I'd happily stay there again.
Genuine Hotels.com guest review
1 night romance trip Feb 24, 2016
Jeremy
GB
4.0 / 5Excellent
"Very good Napier accommodation"
A great place to stay if visiting Napier. Secure parking, helpful staff, comfortable room and great location. No permanent aircon but would still come back even next summer!
Genuine Hotels.com guest review
1 night romance trip Feb 17, 2016
Nicholas
GB
5.0 / 5Outstanding
"quality of service, cleanliness of room"
Our stay was great staying in the quest. Ruben and FIona. was very freindly hosts, I will stay in this hotel again and recommend it others who are visiting Napier
Genuine Hotels.com guest review
3 night romance trip Feb 14, 2016
ROSEMARY
NZ
5.0 / 5Outstanding
"Great hotel"
Great facilities, excellent customer service - air conditioning required for the hot month or two
Genuine Hotels.com guest review
5 night trip Jan 29, 2016
Adrian
AU
3.0 / 5Good
Room didn't have air conditioning and in Napier over Summer that is a must...
Genuine Hotels.com guest review
2 night family trip Jan 13, 2016
Scott
NZ
4.0 / 5Excellent
"Mostly good, not so great bed."
Only issue was the bed was not comfortable.
Genuine Hotels.com guest review
2 night romance trip Jan 3, 2016
Bruce
CA
4.0 / 5Excellent
"Very good location."
Friendly staff and an excellent location for exploring the town and beach.
Genuine Expedia guest review
Other trip Jan 8, 2016
Polly
AU
4.0 / 5Excellent
"Central and spacious but no air conditioning"
Very central to CBD beautiful Art Deco building close to supermarket. But no air conditioning, there is a ceiling fan but only one speed worked. Shower head kept falling down and spraying the wall of the shower. However with these two things fixed I would recommend to others and stay again
Genuine Hotels.com guest review
5 night romance trip Dec 27, 2015
Bridget
NZ
5.0 / 5Outstanding
"great staff nice apartment"
modern apartment style accommodation with pleasant and very helpful staff
Genuine Expedia guest review
Other trip Jan 1, 2016
rachel
AU
3.0 / 5Good
"Great but for the birds!!!"
The hotel itself is great but its location close to Clive Square means the sound of birds from 4:30am is horrendous, especially if its hot weather and the windows need to be left open. The ceiling fan is too noisy to run at night
Genuine Expedia guest review
Other trip Dec 10, 2015
A Traveler
AU
4.0 / 5Excellent
"Nicely refurbished central accommodation"
Stayed for 4 nights. Room very nice and clean. Very central to the city so didn't need to use car. For our purposes a larger room would have been better. Room was well appointed and serviced for bathroom amenities but not cleaned during our stay. One day was completely overlooked. Kitchen facility was great. Staff were very attentive.
Genuine Hotels.com guest review
5 night romance trip Dec 3, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Nice motel in central location"
This was our first stay in Napier and found it very pleasent. The staff showed you up to your room and made sure you understood all the features.
Genuine Expedia guest review
Other trip Nov 16, 2015
Johno
AU
3.0 / 5Good
"Not quite up to scratch."
There were no net curtains on the room which overlooked a carpark, so we had to keep the blinds down for any privacy. There was also no aircon that we could find, just a ceiling fan, which meant the room was very hot when the afternoon sun came in. Not what we expect for a hotel at this level.
Genuine Hotels.com guest review
1 night romance trip Nov 2, 2015
Maggie
AU
5.0 / 5Outstanding
Hotel staff very friendly,position excellent.will stay there again
Genuine Hotels.com guest review
3 night romance trip Oct 29, 2015
Ingrid
NZ
4.0 / 5Excellent
Staff were very pleasant & helpful
Genuine Hotels.com guest review
2 night trip with friends Oct 24, 2015
Christine
NZ
5.0 / 5Outstanding
A good experience. I don't want to add anything further.
Genuine Expedia guest review
Other trip Oct 28, 2015
A Traveler
AU
3.0 / 5Good
"Nice hotel well situated"
Accommodating and pleasant staff. Well situated with supermarket a short walk away. Sound proofing poor - between rooms and between floors and from passageway. Disappointed with room cleanliness - room not vacuumed daily, previous guests completed feedback card still on desk, blood or similar stain on inside of bedding cover by pillow end and would have easily been seen by staff when making bed daily.
Genuine Expedia guest review
Other trip Oct 27, 2015
A Traveler
AU
5.0 / 5Outstanding
"Perfect location in a lovely City"
The hotel / apartments fits every bill, the apartment was great and the hotel within easy walking distance of everything in Napier, Parking under the hotel is expensive but there is a free at nights car park run by the council just next door.
Genuine Expedia guest review
Other trip Oct 20, 2015
John
AU
5.0 / 5Outstanding
"Great apartment. Easy walking to the town & sea"
Great place to stay, with the added bonus of access to a local gym within a couple of minutes walk. Easy walk to the sea front, the town and all the tourist areas.
Genuine Expedia guest review
Other trip Oct 19, 2015
A Traveler
AU
3.0 / 5Good
"Central location"
Hotel in need of upgrade looks a little tired.Staff were lovely very helpful booked us a great wine tour and dealt with all our requests can not fault them
Genuine Expedia guest review
Other trip Oct 18, 2015
Deb
AU
5.0 / 5Outstanding
"Fantastic place!"
From the time we booked in until we booked out everything was great. The staff helped us organise a wheelchair for our elderly guest which was no trouble at all for them even when they were very busy.
Genuine Expedia guest review
Other trip Oct 14, 2015
jeanette
AU
5.0 / 5Outstanding
"Perfect Loaction"
We had a lovely short stay and the room was ideal, a short walk to wherever we wanted to go in the city.
Genuine Expedia guest review
Other trip Sep 17, 2015
Seniors
AU
5.0 / 5Outstanding
"Great getaway"
Location in the CBD (bonus), top notch service. Thank u Clinton & the rest of the Quest staff could not fault you...highly recommend Quest Apartments & will definitely b staying there again
Genuine Hotels.com guest review
4 night trip with friends Aug 26, 2015
kimberley
AU
4.0 / 5Excellent
"My Lovely Getaway to Napier with a small hiccup!"
The reception staff very helpful. Hotel room is a very comfortable size. Overall cleanliness very good. However was very disappointed to see that the Top cover of the bed was horribly stained on the underside. The blanket had long hair on it of a previous guest and the sheets too did not look like they were put fresh for the arrival of a new guest. I do like the linen to be clean. Saying this, I did not complain as I do not like to be a unpleasant guest. Having worked at a Hotel I do know that if a room or hotel is old it is acceptable, however unclean linen is unacceptable. Did like the cleanliness of the kitchen and the bathroom and the attitude of the staff would make me come and stay there again. However next time I will be more particular to ensure that I get clean linen as that is what we pay for a place to stay which is comfortable, clean and guest friendly! Maybe this can be taken up with the Room Service Department. Thank you. We loved Napier and do plan to visit again. Hotel is very conveniently located.
Genuine Hotels.com guest review
3 night romance trip Aug 17, 2015
Gladwyn
NZ
4.0 / 5Excellent
"Good affordable hotel"
We enjoyed our short stay at quest Napier. No complaints - was clean, modern and quiet.
Genuine Expedia guest review
Other trip Aug 24, 2015
ali
AU
4.0 / 5Excellent
"Comfortable, clean and well located."
Good location and value overall. Staff was nice. I had a comfortable studio with kitchenette. TV was a bit small and decor very... white but it was clean and comfortable. Would return if still travelling on a budget!
Genuine Hotels.com guest review
3 night trip Jun 3, 2015
Marc Andre
CA
4.0 / 5Excellent
"Apartment in town"
Great hotel in central Napier. Close to things we wanted to do.
Genuine Expedia guest review
Other trip Jun 5, 2015
eve
AU
5.0 / 5Outstanding
"Fantastic stay!"
Great stay in a clean, comfortable, safe and modern property.
Genuine Expedia guest review
Other trip May 26, 2015
Josie
AU
5.0 / 5Outstanding
"Great place, quiet and great service"
Very pleasant an helpful staff. Situation is so handy Will always stay there when in Napier
Genuine Hotels.com guest review
4 night romance trip Apr 23, 2015
Thomas
NZ
4.0 / 5Excellent
"Convenient location"
We stayed for 5 nights and found this to be a very comfortable and convenient base for our Napier visit. We stayed in the older refurbished section of the building and were very happy with the standard of accommodation and service.
Genuine Expedia guest review
Other trip Apr 30, 2015
Peter
AU
4.0 / 5Excellent
"Quest Serviced Appt, Napier"
Just 1 night but had absolutely all that was needed. very friendly and helpful staff.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Excelleny location, great staff"
Loved our stay. Great staff. Excellent location. Nice room
Genuine Expedia guest review
Other trip Apr 11, 2015
carolyn
AU
3.0 / 5Good
"Location great"
location is excellent, easy to walk to marine parade, bars ,restaurants etc. hotel was good value although we stayed on the seventh floor and it was very hot. We were told that they are hoping to put in air con soon. The staff were very helpful going the extra mile to book us a restaurant for Good Friday when most places were closed.
Genuine Expedia guest review
Other trip Apr 6, 2015
jackie
AU
3.0 / 5Good
"Clean but noisy"
Art Deco Style is attractive but the wooden floors and high ceilings make the hotel noisy. TV was impossibly small, anyone over 45 won't be able to read the sports scoring or the newsfeed. Also TV was unable to be watched from the bed! Don't we all lie in bed to watch a movie when we are on holiday? Cleanliness outstanding, linen lovely.
Genuine Expedia guest review
Other trip Mar 23, 2015
Eve
AU
5.0 / 5Outstanding
"Enjoyable experience at a good price"
Two night stopover in a great hotel in a lovely city
Genuine Hotels.com guest review
2 night trip with friends Mar 2, 2015
David
NZ
4.0 / 5Excellent
"Great choice"
Although they added AC to the room, they are super noisy when in use. Nice and location was very good
Genuine Expedia guest review
Other trip Mar 1, 2015
Pierre
AU
4.0 / 5Excellent
"Great Value for money."
Great value for money. Staff were wonderful, only downside was the bed - not very comfortable and no air conditioning. Other than that it was a great place to stay.
Genuine Expedia guest review
Other trip Feb 13, 2015
Chrissie
AU
3.0 / 5Good
"An exercise in slightly better than average"
We stayed here recently for one night while we were in town. The service was really good with the staff proving friendly and efficient. The rooms themselves are small but adequately appointed. Upon checking in we were told that the air conditioning in our room was not working but a portable unit would be provided. This was delivered to our room and set up for us and while it was not an ideal scenario it proved a satisfactory substitute. The lack of free wifi and the exorbitant rates for access to the paid wifi let The Quest Napier down in my opinion, especially given that this hotel is not in the budget bracket.
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Great inner city hotel in a fabulous area"
Great base for enjoying the delights of Hawkes Bay
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
AU
4.0 / 5Excellent
"Great location to cbd and marine parade"
Stayed to nights and was a great location for everything. Walking distance to central Napier, swimming, movies and restaurants. The only negative was the heat in the room. There was a ceiling fan but was helping. Was difficult to sleep.
Genuine Expedia guest review
Other trip Jan 3, 2015
steve
AU
4.0 / 5Excellent
"Quest Napier - good choice"
The hotel is rather new and bright. There could be pretty hot in it in summer, especially on the upper floor. They provide a portable air conditioning unit, yet it is not fixed right - while cooling the room we also try to cool environment via an open window section where the air conditioning unit vent pipe is placed - this has to be fixed. The staff is very friendly and helpful - they are the best feature and asset of the property - it was a pleasure to be their guest. All in all, the place is certainly recommended.
Genuine Hotels.com guest review
1 night trip with friends Dec 29, 2014
Serge
NZ
4.0 / 5Excellent
"Great location"
Very nice staff, bed a little hard. Loved the safe night walk in downtown!
Genuine Hotels.com guest review
1 night trip Dec 29, 2014
Jill
NZ
5.0 / 5Outstanding
"Central to Napier City"
Stayed recently during Iron-maori event and the hotel met all expectations. Staff helpful with all attempts to make stay enjoyable and comfortable. Laundry facilities were handy as I didn't have to travel home with sweaty clothes. Handy to central Napier walking distance to shops, supermarkets.
Genuine Expedia guest review
Other trip Dec 14, 2014
Jasmine
AU
5.0 / 5Outstanding
"Family catchup."
Comfortable room, very helpful and friendly staff. Hotel close to CBD. Would stay there again.
Genuine Hotels.com guest review
2 night family trip Nov 6, 2014
Aylwyn
NZ
5.0 / 5Outstanding
"Great location"
Excellent.Would recommend to friends.
Genuine Hotels.com guest review
4 night family trip Oct 19, 2014
Lorraine
AU
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