All hotels in Napier, New Zealand
1 room, 2 adults
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176 Dickens Street, Napier, 4110, New Zealand, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 105 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.2
  • Condition
    4.6
  • Neighborhood
    4.4
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5.0 / 5Outstanding
My husband went away to Napier for a weekend without kids. The Quest was in a perfect location, quiet, clean and had everything we needed. Would stay again!
Genuine Venere guest review
Other trip Apr 10, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Comfortable, clean and well located."
Good location and value overall. Staff was nice. I had a comfortable studio with kitchenette. TV was a bit small and decor very... white but it was clean and comfortable. Would return if still travelling on a budget!
Genuine Hotels.com guest review
3 night trip Jun 3, 2015
Marc Andre
CA
5.0 / 5Outstanding
"Fantastic stay!"
Great stay in a clean, comfortable, safe and modern property.
Genuine Expedia guest review
Other trip May 26, 2015
Josie
AU
5.0 / 5Outstanding
"Great place, quiet and great service"
Very pleasant an helpful staff. Situation is so handy Will always stay there when in Napier
Genuine Hotels.com guest review
4 night romance trip Apr 23, 2015
Thomas
NZ
4.0 / 5Excellent
"Convenient location"
We stayed for 5 nights and found this to be a very comfortable and convenient base for our Napier visit. We stayed in the older refurbished section of the building and were very happy with the standard of accommodation and service.
Genuine Expedia guest review
Other trip Apr 30, 2015
Peter
AU
4.0 / 5Excellent
"Quest Serviced Appt, Napier"
Just 1 night but had absolutely all that was needed. very friendly and helpful staff.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Excelleny location, great staff"
Loved our stay. Great staff. Excellent location. Nice room
Genuine Expedia guest review
Other trip Apr 11, 2015
carolyn
AU
3.0 / 5Good
"Location great"
location is excellent, easy to walk to marine parade, bars ,restaurants etc. hotel was good value although we stayed on the seventh floor and it was very hot. We were told that they are hoping to put in air con soon. The staff were very helpful going the extra mile to book us a restaurant for Good Friday when most places were closed.
Genuine Expedia guest review
Other trip Apr 6, 2015
jackie
AU
3.0 / 5Good
"Clean but noisy"
Art Deco Style is attractive but the wooden floors and high ceilings make the hotel noisy. TV was impossibly small, anyone over 45 won't be able to read the sports scoring or the newsfeed. Also TV was unable to be watched from the bed! Don't we all lie in bed to watch a movie when we are on holiday? Cleanliness outstanding, linen lovely.
Genuine Expedia guest review
Other trip Mar 23, 2015
Eve
AU
5.0 / 5Outstanding
"Enjoyable experience at a good price"
Two night stopover in a great hotel in a lovely city
Genuine Hotels.com guest review
2 night trip with friends Mar 2, 2015
David
NZ
4.0 / 5Excellent
"Great choice"
Although they added AC to the room, they are super noisy when in use. Nice and location was very good
Genuine Expedia guest review
Other trip Mar 1, 2015
Pierre
AU
4.0 / 5Excellent
"Great Value for money."
Great value for money. Staff were wonderful, only downside was the bed - not very comfortable and no air conditioning. Other than that it was a great place to stay.
Genuine Expedia guest review
Other trip Feb 13, 2015
Chrissie
AU
3.0 / 5Good
"An exercise in slightly better than average"
We stayed here recently for one night while we were in town. The service was really good with the staff proving friendly and efficient. The rooms themselves are small but adequately appointed. Upon checking in we were told that the air conditioning in our room was not working but a portable unit would be provided. This was delivered to our room and set up for us and while it was not an ideal scenario it proved a satisfactory substitute. The lack of free wifi and the exorbitant rates for access to the paid wifi let The Quest Napier down in my opinion, especially given that this hotel is not in the budget bracket.
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Great inner city hotel in a fabulous area"
Great base for enjoying the delights of Hawkes Bay
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
AU
4.0 / 5Excellent
"Great location to cbd and marine parade"
Stayed to nights and was a great location for everything. Walking distance to central Napier, swimming, movies and restaurants. The only negative was the heat in the room. There was a ceiling fan but was helping. Was difficult to sleep.
Genuine Expedia guest review
Other trip Jan 3, 2015
steve
AU
4.0 / 5Excellent
"Quest Napier - good choice"
The hotel is rather new and bright. There could be pretty hot in it in summer, especially on the upper floor. They provide a portable air conditioning unit, yet it is not fixed right - while cooling the room we also try to cool environment via an open window section where the air conditioning unit vent pipe is placed - this has to be fixed. The staff is very friendly and helpful - they are the best feature and asset of the property - it was a pleasure to be their guest. All in all, the place is certainly recommended.
Genuine Hotels.com guest review
1 night trip with friends Dec 29, 2014
Serge
NZ
4.0 / 5Excellent
"Great location"
Very nice staff, bed a little hard. Loved the safe night walk in downtown!
Genuine Hotels.com guest review
1 night trip Dec 29, 2014
Jill
NZ
5.0 / 5Outstanding
"Central to Napier City"
Stayed recently during Iron-maori event and the hotel met all expectations. Staff helpful with all attempts to make stay enjoyable and comfortable. Laundry facilities were handy as I didn't have to travel home with sweaty clothes. Handy to central Napier walking distance to shops, supermarkets.
Genuine Expedia guest review
Other trip Dec 14, 2014
Jasmine
AU
5.0 / 5Outstanding
"Family catchup."
Comfortable room, very helpful and friendly staff. Hotel close to CBD. Would stay there again.
Genuine Hotels.com guest review
2 night family trip Nov 6, 2014
Aylwyn
NZ
5.0 / 5Outstanding
"Great location"
Excellent.Would recommend to friends.
Genuine Hotels.com guest review
4 night family trip Oct 19, 2014
Lorraine
AU
4.0 / 5Excellent
"Easy to get to"
Napier is always a great place to run away too. The Hotel compliments Napier by being central, easy to get to, comfortable, quiet and well serviced. We always enjoy our staff at the Quest.
Genuine Hotels.com guest review
2 night romance trip Sep 12, 2014
A Traveler
NZ
4.0 / 5Excellent
"walking distance to centre of town"
enjoyable stay, good location, nice eating places, easy parking,
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
AU
5.0 / 5Outstanding
"Centrally located"
Restful, comfortable stay with excellent assistance from staff
Genuine Expedia guest review
Other trip Aug 23, 2014
Sue
AU
5.0 / 5Outstanding
"Short stopover"
We only had one night in Napier as part of our road trip from Auckland to Wellington. We got in late and were met by very friendly staff who went out of their way to show us everything we needed to know about the hotel. Room was great and a very enjoyable stay.
Genuine Expedia guest review
Other trip Jul 31, 2014
Ben
AU
5.0 / 5Outstanding
"Okay for a chain hotel"
We were originally coming for 4 nights to combine holiday and business and were offered a good rate. It wound up being just business, one night and just me for not such a good rate, but okay.
Genuine Expedia guest review
Other trip Jul 26, 2014
Jen
AU
5.0 / 5Outstanding
"Fantastic rooms and facilities"
Very modern and clean with everything you need, short stroll to downtown and the esplanade, will stay again
Genuine Hotels.com guest review
2 night trip May 30, 2014
severson
AU
4.0 / 5Excellent
"Great hotel, convenient location!"
Always love staying here, it's always clean, accessible and the staff are friendly. It's a great little hotel! Highly recommend.
Genuine Hotels.com guest review
1 night business trip May 27, 2014
A Traveler
NZ
5.0 / 5Outstanding
"Nice at Napier"
Nice clean room / apartment, quiet, clean, helpful and friendly staff. Excellent location, walking distance to many places. Wineries were superb. Apartment would have been perfect if the bed was a little bit softer and the wifi was free, but we got by.
Genuine Expedia guest review
Other trip Apr 15, 2014
A Traveler
AU
5.0 / 5Outstanding
"Perfect"
Our stay here finished a perfect holiday! I couldn't fault anything with the Quest Napier. Thank you :)
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
AU
5.0 / 5Outstanding
"overall very good"
Apart from the owner not knowing much about local amenities, this was a little gem. My wife and I travel alot and this was a good find. Ideal for the Raceway.
Genuine Hotels.com guest review
4 night business trip Mar 11, 2014
Glenn
AU
5.0 / 5Outstanding
clean well equip room with good amenities
Genuine Hotels.com guest review
1 night trip Mar 6, 2014
margriet
AU
4.0 / 5Excellent
"Nice hotel in a quiet town"
The Quest Hotel is located just at the entrance of the art deco area of Napier. Easy to get to from the airport or highway. The whole area goes very quiet after 5 pm. 5-10 minute walk from the south pacific ocean The staff at check -in ( Mr Clifton) was very helpful. Room is quite big, great kitchen with all amenities and we had a very large balcony overlooking Dickens Street ( 12 people could easily fit on it). Room was very clean Three cons: no air conditioning, the bathroom is really basic minimum and the bedding ( sheet and blanket) needs to be refreshed ( and change blanket to duvet please). Also they charge $12 per day for Internet. To me Internet should be complimentary in 2014 Would definitely stay there again, but not if expecting very hot temperatures ( ie January)
Genuine Expedia guest review
Other trip Mar 2, 2014
alan
CA
4.0 / 5Excellent
"great location and service"
Very good, but to hot at night and needs to be a couple of comfortable chairs
Genuine Hotels.com guest review
4 night romance trip Feb 9, 2014
verty
NZ
5.0 / 5Outstanding
"Very handy situation"
Enjoyed Napier. Handy to all of Napier's main attractions.
Genuine Expedia guest review
Other trip Feb 15, 2014
Pauline
AU
5.0 / 5Outstanding
"A little gem"
Couldn't wish for anything more, but the whole floor was a bit warm. They even have plunger coffee ! Great location for the bus and supermarkets and on a Main Street for shopping and restaurants. Wifi should be free although they did clear the fee for me on two occasions. Good value and some very nice touches like the reading room with free tea and coffee.
Genuine Hotels.com guest review
4 night family trip Jan 20, 2014
Al Evans
NZ
4.0 / 5Excellent
"Capital needed"
Excellent service. Hotel has been starved of capital for some time. For example air conditioning is needed and likewise new TVs . Australian shareholder should note. .As you know this is a common problem in hotel chains which leads to inevitable downgrade. It is an excellent site which is worth the capex
Genuine Hotels.com guest review
7 night trip Jan 6, 2014
Bill Wilson
NZ
4.0 / 5Excellent
"Helpful staff"
We were greeted at reception by a very friendly lady who explained everything about the appartment and the area. Room was very clean and close to centre of napier.
Genuine Hotels.com guest review
2 night trip Jan 2, 2014
Christine
GB
4.0 / 5Excellent
Modern hotel with nice facilities (good touches in rooms) - centrally located in the heart of Napier - would recommend.
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Comfortable, clean and just right"
Really enjoyed our stay at the quest which is centrally located, comfortable, clea and has great facilities. Would definitely recommend.
Genuine Hotels.com guest review
2 night romance trip Jan 1, 2014
Lauren
AU
3.0 / 5Good
"Pretty Good Location"
Overall I would say the Quest was very decent and the location/service was the best aspect. We found the bed very hard and uncomfortable and air conditioning incredibly noisy. I had read the reviews and already knew about the parking being expensive and the noisy a/c. We totally agree now. If staying in Napier again I would prefer to be on the Marine Parade I imagine. Even if the costing was more expensive. Around the Quest it seems a little dingy and dull.
Genuine Hotels.com guest review
2 night trip with friends Jan 1, 2014
Stephanie
NZ
2.0 / 5Fair
The room was really hot with inadequate cooling. I was staying on the top floor, and as soon as I came out of the elevator the whole floor felt hot. The room didn't have air-conditioning - just a ceiling fan and two small windows. Even with the ceiling fan on, the windows open, and sleeping with just a sheet, the room was too hot for me to get a good night's sleep, and as the sun came up, the street noise also kept me awake. The staff were really good about it, though, offering to bring up a portable AC unit to cool down the room the next night. But they said it was too loud to run when I was sleeping, and I didn't want to risk another night of poor sleep so I checked out early and moved to a nearby motel with AC.
Genuine Expedia guest review
Other trip Dec 17, 2013
Robyn
AU
5.0 / 5Outstanding
"Up to date hotel in good position"
Modern, clean room. Helpful reception staff. Close to facilities
Genuine Expedia guest review
Other trip Dec 2, 2013
Lynn
AU
5.0 / 5Outstanding
"Value for Money"
We stayed one night in the Quest Napier and were pleasantly surprised with the hotel. It is a couple of blocks back from the Marine Parade and is a short five minute stroll into the the town and beach. The older character building has been superbly fit out and the rooms are very comfortable. And yes the rooms have opening windows and ceiling fans rather than ghastly air conditioning. What really make this hotel is the friendliness of the hotel staff. They really seem interested in their job.
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
AU
5.0 / 5Outstanding
"Quiet. View of beautiful church, park & hill."
Enjoyed pece and quiet, closeness to beach, gallery, library, shops, cafes.Liked offer to bring in meals. Safe garaging.
Genuine Expedia guest review
Other trip Nov 7, 2013
A Traveler
AU
5.0 / 5Outstanding
"Our Trip to Napier."
We live in Auckland, and as seniors, needed to look for a Hotel to stay at while attending our Church's annual Conference. I was amazed to find that the "Quest" offered us a generous "Seniors" discount, and the apartment was superb. The CBD was close by too, and altogether this made our stay very enjoyable. We look forward to returning.
Genuine Expedia guest review
Other trip Nov 4, 2013
Prue
AU
4.0 / 5Excellent
"Great hotel with excellent service"
Facilities in the room was what I needed with small kitchen. Very clean room and hotel overall. Allowed me to extend my check out time at short notice. Would stay there again and recommend for others.
Genuine Expedia guest review
Other trip Nov 2, 2013
A Traveler
AU
5.0 / 5Outstanding
"Absolutely Great Location, Clean and Comfy"
The Staff were extremely helpful and the Accomodation was very clean and comfortable.
Genuine Hotels.com guest review
6 night trip Oct 4, 2013
kevieofperth
AU
5.0 / 5Outstanding
"Single beds uncomfortable"
Lovely hotel, recently refurbished, but for two mature ladies I believe two double beds would have easily fitted into our apartment. The single beds which were more suitable for children than grown ups. Maybe this should be looked into further for other 60 year old single women travellers.
Genuine Hotels.com guest review
3 night trip Oct 1, 2013
Dianne
AU
5.0 / 5Outstanding
"Great stay"
Had a good stay with family. Staff very helpful and friendly. Facilities clean and all that we needed for a great time away.
Genuine Hotels.com guest review
2 night trip Oct 2, 2013
Dalts
NZ
4.0 / 5Excellent
"Great Location"
Another great Quest property. I was surprised that there wasnt a washer and dryer in the room, however the complimentary laundry services were great.
Genuine Hotels.com guest review
1 night business trip Oct 1, 2013
A Traveler
NZ
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