All hotels in Asheville, North Carolina, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here4 Roberts Rd, Asheville, NC, 28803, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 580 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    3.9
5.0 / 5Outstanding
"Clean, upgraded, highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, finer furnishings, linens, etc. Pretty lobby with upgraded breakfast. Quiet when we were there. Very good value at this price point.
Genuine Expedia guest review
Other trip Jan 9, 2015
Stacey
US
4.0 / 5Excellent
"Nice hotel close to Biltmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel, great staff, great location. The only downer for me was the facilities were not on par with other big hotel chains. The bathroom door was coming off its hinges. I would have preferred more outlets or USB ports for charging our iPads and phones. I also like having a soap dish in the shower and there wasn't one, so showering was a little uncomfortable. But the staff is great and the breakfast was good. Overall it was perfect for our weekend trip to Biltmore.
Genuine Expedia guest review
Other trip Jan 8, 2015
Dave
US
4.0 / 5Excellent
"Good location for price. Love the covered parking!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This was my second stay here in a year, and this room was definitely smaller and more "worn"-looking than the first, but the bathroom was still nice and both rooms had a fridge and microwave. The breakfast had a pretty good variety of options, and I love that there are several covered parking spaces! There's a fair amount of interstate noise, but it's nice to be close to both downtown and I-40 without paying the premium of a downtown hotel.
Genuine Expedia guest review
Other trip Jan 7, 2015
Mel
US
4.0 / 5Excellent
"Great location to the Biltmore"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very accommodating and made sure we made our reservations in plenty of time.
Genuine Expedia guest review
Other trip Jan 5, 2015
Mike
US
3.0 / 5Good
"Grungy Economy Hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel Staff was very nice however a little nosy into our business. The bathroom door was broken and the bed linens didnt make me feel clean.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Andrew
US
4.0 / 5Excellent
"Clean hotel close to Biltomre Estate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean rooms, friendly service, and great location. Will stay here again.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Nice getaway on outskirts of town"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed the amenities, easy access to interstate, car dependent but ease of access and spaciousness more important to my family. Staff are very hospitable and pleasant.
Genuine Hotels.com guest review
3 night family trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Cozy!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very cozy hotel.
Genuine Hotels.com guest review
3 night family trip Dec 23, 2014
Alceu Luiz
US
2.0 / 5Fair
"DIRTY AND SAD...."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
ONLY IF DESPERATE....
Genuine Hotels.com guest review
1 night family trip Dec 17, 2014
scott
US
3.0 / 5Good
"Great place except room 203."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room 203 bed was uncomfortable for and noisy. Hotel overall was clean and personnel were pleasant. I would stay here again jusy different room.
Genuine Hotels.com guest review
1 night business trip Dec 23, 2014
Julia
US
5.0 / 5Outstanding
"Easy to find, friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After visiting the Biltmore, this hotel is only one exit away so very convenient. The staff was very friendly and the breakfast was really good, fresh and continually restocked.
Genuine Expedia guest review
Other trip Dec 25, 2014
Stephanie
US
4.0 / 5Excellent
"Nice hotel, Close to freeway and Biltmore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Nice quiet and clean room with friendly staff. Great kids fun center walking distance from hotel. However only one elevator for entire hotel and housekeepers, so had to wait a while for it or take the stairs. The breakfast facility was too small for the size of the hotel.
Genuine Expedia guest review
Other trip Dec 23, 2014
Grace
US
5.0 / 5Outstanding
"Great stay, friendly staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the staff that greets you upon arrival is very friendly. The rooms are spacious and comfortable. The pool/hot tub areas are perfect for relaxing and kids. The breakfast was delicious. And the hotel is right off the highway, so it's perfect for traveling. If you have kids, the Fun Depot is within walking distance and is a blast!
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
Kristin
US
3.0 / 5Good
"Pleasant stay."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Pleasant overnight stay in order to see The Nutcracker at Thomas Wolfe Theatre. Short drive to Biltmore Estate and downtown Asheville. Hotel was nice and clean. Slept well and have no complaints.
Genuine Hotels.com guest review
1 night trip Dec 10, 2014
Jackie
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
was a great stay would go back again
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
john
US
5.0 / 5Outstanding
"Great hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stay here alot when in Asheville for work. i look forward to bringing the family back in the summer.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
Wynnde
US
5.0 / 5Outstanding
"anniversary get away."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, very convenient to the interstate. The staff was courteous and very helpful. I would definitely stay there again.
Genuine Hotels.com guest review
2 night romance trip Dec 1, 2014
rodney
US
5.0 / 5Outstanding
"I'll stay here again and again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I couldn't have asked for anything better. The staff was more than friendly and helped me make a special day even better. They went above and beyond anything I imagined. The hotel is neat and clean with great attention to the little things.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
DavidBrian
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Expected more from this hotel it wasn't terrible but wasn't good either probably wouldn't stay again
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
3.0 / 5Good
"A decent cheaper option for Biltmore trip."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Just a quick stopover traveling to visit family. This hotel is on par with a Day's Inn. Clean but a bit pricey due to location.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2014
Connie
US
4.0 / 5Excellent
"Great stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The location was very convenient to all points in Asheville. The staff was very friendly and helpful. The continental breakfast was very good. The room was very clean. There was an issue with the bathroom door but we reported it to the staff and it was taken care of. We found the bed a little hard for our liking. Overall this was a great place to stay. We would definitely stay again.
Genuine Expedia guest review
Other trip Nov 17, 2014
Darrell
US
5.0 / 5Outstanding
"Nice hotel, conveniently located off major highway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel, conveniently located off major highway. Easy access to downtown Asheville from motel. Breakfast was great -- hot & cold entrees -- good selection. Hotel was quiet. Our only criticism is the parking area -- over the weekend, when the hotel was busiest, parking was a problem. However, we have stayed at this hotel before and always recommend it to others. It is clean, quiet and the price is very comparable with other hotels in the area.
Genuine Expedia guest review
Other trip Nov 17, 2014
Brenda
US
4.0 / 5Excellent
"Nice hotel close to Biltmore Estate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was nice and clean the pillows are to hard the breakfast could use some improvement
Genuine Expedia guest review
Other trip Nov 16, 2014
Pam
US
4.0 / 5Excellent
"Great Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect for a weekend getaway. Bathroom was upfitted and the bedroom was a cozy size (single queen bedroom). Overall a good stay!
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2014
A Traveler
US
2.0 / 5Fair
"BYOT... Bring Your Own Toiletries"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Booked this hotel a few months in advance through the secret saver portion of Expedia. Requested a king bed when booking, and was given 2 queens- front desk refused to switch my room. The elevator smells odd, and the third floor smells like a hospital. Most hotels offer you travel sized shampoo, conditioner, body wash, and lotion... not the Brookstone Lodge. There are dispensers of bad shampoo and body wash in the shower- you're on your own with conditioner. Room seemed clean, but pillows are like rocks, so bring one too. Worth the price? Nope!
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
3.0 / 5Good
"Brookstone Lodge in Asheville, NC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Bed felt like the head was lower than my foot. Felt awkward to sleep on plus, it was very hard. You could really learn a lot from Sheraton Suites on the Hudson's beds in NY. The best bed I have ever slept on in a hotel setting. Biscuits were terrible.
Genuine Expedia guest review
Other trip Oct 27, 2014
Mariloo
US
4.0 / 5Excellent
"Visit to Asheville"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    3.0
First night was on road side of hotel and VERY noisy. Manager moved us across the hall and second night was blisfully quiet.
Genuine Hotels.com guest review
2 night family trip Oct 21, 2014
William
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
They have friendly staff and clean rooms. The only issue I see is the price. I expect better quality decor than theirs. It is over priced for what you get.
Genuine Hotels.com guest review
2 night trip Oct 20, 2014
A Traveler
US
4.0 / 5Excellent
"Room booked through Expedia extremely small!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When you book through Expedia, you aren't given a choice of rooms when you choose the option to know the name of the hotel until AFTER you book, so naturally at first we were given a postage-size one bed queen room with little walking space around the bed. The hotel was able to help us in this matter. So I guess this is a review of Expedia as well.
Genuine Expedia guest review
Other trip Oct 17, 2014
nancy
US
3.0 / 5Good
"Convenient Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The lodge was fine and the location was perfect for us. Easy to get in and out of for our destinations. The staff was helpful and friendly when we had issues with our card keys and needed directions to local businesses. They were a pleasure. The room itself was just okay. It was clean but humid inside, especially after showering. The fan inside the bathroom does not work. When I turned on the air conditioner in the room it makes a loud humming sound. It cooled the room but the sound was annoying. I eventually placed a pillow against the grill to reduce the rumbling noise - that helped. Breakfast was okay. Didn't like the biscuits much - cold and hard but enjoyed having coffee available to us any time of the day. We also enjoyed seeing the local cats. Real cute and looks like their well fed.
Genuine Hotels.com guest review
2 night romance trip Oct 12, 2014
Karin
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was clean and well kept. Front desk was efficient and pleasant. Was placed on ground floor next to laundry which was a little loud, but glad to know linens are clean. Did not realize there was an indoor pool/hot tub. Would have taken advantage had I read description better.
Genuine Expedia guest review
Other trip Oct 15, 2014
Jessica
US
3.0 / 5Good
"Good not great"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Decently clean, staff very friendly and helpful, really close to the Biltmore and downtown Ashville. Got what I expected, would stay there again.
Genuine Hotels.com guest review
2 night family trip Oct 8, 2014
Keith
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were clean, and the mattress was exceptional. I did miss having lotion in the room. I also missed having a notepad and pen on the night stand.
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
US
3.0 / 5Good
"Brookstone"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The high ceilings were very nice, however, the room layout was awkward and the hotel in general was very loud. We could hear the vacuum upstairs, every conversation in the hallway, etc. The hotel was a very bizarre blend of nice (granite, travertine tile, etc) and very cheap (Breck shampoo??)
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Michelle
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was as advertised, clean, comfortable and a bargain.
Genuine Expedia guest review
Other trip Oct 1, 2014
Sarah
US
4.0 / 5Excellent
"A real bargain"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The ladies at the front desk went out of their way to make our stay comfortable. They were very friendly and gave us an excellent suggestion for a casual dinner nearby. The room was clean and a value and the breakfast was typical and tasty.
Genuine Hotels.com guest review
1 night trip Sep 25, 2014
Mike
US
5.0 / 5Outstanding
"Everything we hoped for, we got!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
As stated, staff were pleasant & professional, room was clean as new, all amenities at hand. And the bed was really comfortable! What a deal!
Genuine Expedia guest review
Other trip Sep 25, 2014
Woody
US
4.0 / 5Excellent
"Nice hotel, close to town."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Price was right, very clean and nice breakfast. The only complaint was the size of the room-a little small. Wifi was much appreciated, but difficult finding an outlet near the desk.
Genuine Expedia guest review
Other trip Sep 23, 2014
A Traveler
US
3.0 / 5Good
"Close to everything we wanted to do."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel staff very friendly. Location of hotel was perfect to things we wanted to visit. The room was clean but small and noisy. We were right by the elevator and heard the elevator bell all night. Early in the AM the constant banging as people loaded suitcases on the elevator. The room faced the main street heavy traffic noise starting around 6 AM.Bathroom door had to be lifted to close, hinges loose.Nice breakfast in the mourning.
Genuine Hotels.com guest review
2 night trip Sep 18, 2014
Robert
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Average Hotel
Genuine Hotels.com guest review
1 night trip Sep 16, 2014
Arzie Targer
US
4.0 / 5Excellent
"Good Choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The location is perfect for getting around to many area attractions. The hot breakfast is sufficient. We had a petite standard room. Good for a hot shower and a good night sleep. If you want something with more space, this is not for you. If you have a room facing the road, expect some car noise. This place was pleasant, I would stay here again.
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
Debra J.
US
4.0 / 5Excellent
"A short getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Traveled from Greensboro to Asheville to spend a night with family. Only unfortunate thing was we traveled on a Sunday so less time to see things. The Hotel staff were kind and friendly. The Hotel adequate for our needs. Not close enough to walk places. Breakfast was good for small children. Would recommend this Hotel for family traveling with kids.
Genuine Hotels.com guest review
1 night family trip Sep 14, 2014
A Traveler
US
3.0 / 5Good
"Good value just make sure your AC works"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Everything was fine except the AC wasnt working. We were very lucky the night was cool.
Genuine Hotels.com guest review
1 night family trip Sep 15, 2014
A Traveler
US
4.0 / 5Excellent
"Good choice short ride from center of town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and comfortable room with EVERYTHING working as it should. The free Wi-Fi works well and the complementary breakfast includes hot entries. Their were only a couple of minor negatives. One is the hotel is not well lite at night and hard to find in the dark. Also we didn't see any restaurants within walking distance. We would go back again if visiting Asheville.
Genuine Expedia guest review
Other trip Sep 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great one night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our room was very clean and well maintained. The free breakfast was pretty good. The only two complaints I have about the hotel were 1) the mattress was a bit too firm and 2) there was only one elevator for the entire hotel...took a long time for us to get up to our room. Overall I was very satisfied with our stay.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
Emily C.
US
4.0 / 5Excellent
"5 minutes from Biltmore."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good, inexpensive place to stay if visiting biltmore
Genuine Expedia guest review
Other trip Sep 7, 2014
Max
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
When we checked in the elevator wasn't working & we (5 ) were on the fourth floor.!we carried the lighter luggage but left the rest in an unsecured conference room, we were going to use the pool at least once on the three nights we were there but the chemicals were so strong u couldn't even go in the room
Genuine Hotels.com guest review
3 night business trip Aug 25, 2014
Ehmer
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My room was very comfortable! The staff is very friendly and they have a good breakfast. I stay here often!
Genuine Hotels.com guest review
1 night business trip Aug 26, 2014
WG
US
4.0 / 5Excellent
"Visit to Biltmore"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
We were placed on the first floor right behind the service desk. Our room was right in front of the soda machine and ice machine .Very noisy area!! In the morning we had to squeeze around the 3 cleaning carts that were in the hallway waiting for room cleaning to begin. I should of asked for a different room when my wife and I arrived. But we unpacked and went out shortly after we arrived. I would highly suggest 2nd or 3rd floor room!!
Genuine Hotels.com guest review
1 night romance trip Aug 22, 2014
Bill
US
4.0 / 5Excellent
"Nice place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was pleased with the room and the front desk was very friendly. I would stay here again.
Genuine Hotels.com guest review
1 night business trip Aug 17, 2014
Keith
US
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