Holiday Inn Hotel & Suites Lake Charles South - Lake Charles

My husband, best friend, and I stayed here for my graduation weekend. The front desk service was THE best! We have stayed at some of the best hotel and spas, but none matched the service I received from Orrin, Rodney, Shameka' and Kim. The room itself was okay and clean. We did have somewhat of a noise issue with children running up and down the stairs […] early in the mornings, but that is not a reflection of the hotel per say. Overall, we had a nice stay and appreciated the welcoming front desk. :) Read more

Genuine Hotels.com guest review

staff was excellent building and room condition superb

Genuine Hotels.com guest review

Very good. Recommended. My issue is with Hotels.com who were not helpful in the least in getting an equitable rate for an additional night.

Genuine Hotels.com guest review

Great hotel, friendly staff, good suites....

Genuine Hotels.com guest review

Enjoyed. Would stay again

Genuine Hotels.com guest review

With a stormy weekend, we encountered a fire alarm @ 2:00 am. People were rushing down the stairs. We were never told that it was a "false" alarm which caused a lot of worry and scary moments. I wish someone could have put the people @ ease with a phone call.

Genuine Hotels.com guest review

HOTEL WAS GREAT WOULD GO BACK!!! STAFF VERY FRIENDLY!!!

Genuine Hotels.com guest review

The hotel was nice inside but the floors are super thin you can hear every step of the people staying on top of you.

Genuine Hotels.com guest review

This hotel was fantastic ... super clean ... staff went over and beyond to make our stay enjoyable

Genuine Hotels.com guest review

This was a very nice new hotel. My only complaint was the Wifi signal was very weak and had to ask the front desk for a physical cord to hook in.

Genuine Hotels.com guest review

Very convenient hotel, very clean, very helpful staff

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Would stay again if in the area. Will also recommend.

Genuine Hotels.com guest review

Bed was too hard.

Genuine Hotels.com guest review

We our decision to stay there was based on the inside hot tub, well it never work and the excuse was based on who was working the front desk, at check out they told us it would be fixed next week. Our room was nice beside the fact it was not vacuumed prior to us checking in. Our biggest complaint was it was a very noisy hotel, you could every room around […] you and the laundry room. We will mostlikely won't stay there again even with the 50% discount on our next stay. Read more

Genuine Hotels.com guest review

The rooms smelled funky. Probably the cleaning product being used but it was a pungent odor that was very unpleasant

Genuine Hotels.com guest review

The Hotel overall was between 3-4 stars. I was dissappointed with the Hot Tub, the water was not hot, I was really looking forward to relaxing in it. The neighborhood is not the greateast, I don't think we will stay there in the future.

Genuine Hotels.com guest review

Could not figure out how to turn on the shower coz knob invisible. Will recommend letting guests know this - not waiting for them to call the front desk

Genuine Hotels.com guest review

The rooms smelled musty and old and the elevator took forever. Both very surprising for such a new hotel. I expected much better from this brand and at this price.

Genuine Expedia guest review

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Genuine Hotels.com guest review

the hotel is 3 years old, in a terrible neighborhood. no shuttle service to La'uberge, cab ride was $15. our room was incredibly musty, and never really cooled off, the staff informed us that they had been fighting the mustiness on the 4th floor and in the future to not book that level. probably wouldn't book this hotel again.

Genuine Hotels.com guest review

I was disappointed with the wi-fi internet connection in the hotel... constantly going down

Genuine Hotels.com guest review

Over priced. Friendly staff. Bathroom was small. It seemed like a lower end hotel. I've stayed at much nicer places with a full, hot, free breakfast for less money. Although, like I said the staff was great.

Genuine Hotels.com guest review

Very nice property. Spacious room, very well kept.

Genuine Expedia guest review

Everything was great except the pillows. To me they were a little nasty. Went and got some new ones for the second and everything was great after that. Thank you so much.

Genuine Hotels.com guest review

I consider this a solid 3 star hotel. Fairly new, therefore fairly clean. All employees we interacted with (or even passed in hall) were extremely friendly. The kids loved the indoor pool and hot tub. The restaurant was very reasonably priced (breakfast). My only real issue to note is the window units. The unit functioned just fine, but when you have […] that type of system in a swamp/damp area than I think the musty smell is unavoidable. The musty smell was slight in our room, but I do think over time this will be a problem for this hotel. You just can't keep the moisture out in a city that is always moist..... Read more

Genuine Expedia guest review

They have a very nice dinning room to have breakfast in the morning, before you leave the hotel. The service was excellent. The hotel was very clean.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed here for my 21st birthday on 9/15/12. Very great location right off the highway! 5 mins from L'Auberge! The hotel was very clean and the staff was awesome! I will def go back whenever I visit Lake Charles again :)

Genuine Hotels.com guest review

I thought that the staff, hotel amenities, and cleanliness were exceptional. The next time I travel to Lake Charles I will definitely stay there. I highly recommend it.

Genuine Hotels.com guest review

The first night we had a double queen, the room was nicely decorated, the towells are big and soft. The second night we had a single King, the room was decorated much the same as the double queen, but had a mustier smell. The staff was friendly.

Genuine Hotels.com guest review

The humidity in the room was swamplike. I have stayed at this hotel several times over the past few years, but never again. The window unit a/c would make it plenty cold, but the humidity never dropped. We got up in the morning and dressed in what felt like wet, soggy clothes. The next night in a different hotel was 100% better - cool and dry.

Genuine Expedia guest review

Loved the place but frustrated on hotels.com it said there was a shuttle to the casino but there isn't.

Genuine Hotels.com guest review

Don't get me wrong, the hotel is really nice, standard room has a fridge and microwave, but when we first walked into our room it smelled horrible, humid and like wet dog... they redeemed themselves by sending someone to check the AC and spray febreeze and we also received a complimentary breakfast, which is not bad...

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was in Alexandria on business and the hotel was very comfortable and clean. I liked that it was close to downtown and also the 231 extension. I recommend this hotel to anyone traveling to the area. AC

Genuine Hotels.com guest review

Our room was clean and quite. The staff was friendly. We will stay with them again.

Genuine Expedia guest review

Pleasant...the staff cheerful and friendly. Would recommend.

Genuine Hotels.com guest review

A night mgr named Dwight said we purchased a room w comp breakfast but the young day clerk said we did not and was not pleased when we pressed her about its included and brushed us off standing at the counter while she answered the phone and tended to them while were right in front of her - snotty attitude .

Genuine Expedia guest review

the wireless internet connection was very week and could not connect most of the time in the room.

Genuine Hotels.com guest review

We were in town for a family reunion & several of us shared a room w/family member. Rooms are large and very clean. Beds were comfortable and staff was great! Would definitely stay again!

Genuine Expedia guest review

good location, friendly staff rooms have too much febreze air freshener and loud air conditioners

Genuine Expedia guest review

The hotel was ok, but very pricey for the quality. Also, we booked here because of the pool, but the pool has very limited hours which are not convenient if you are just passing though.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location was not as bad as the previous reviews, right off of interstate. Continental breakfast was hot and filling. Room was clean. Beds were wonderful. I would stay there again.

Genuine Expedia guest review

Stay was great, I would recommend to friends and family

Genuine Hotels.com guest review