Great hotel, friendly staff and very comfortable.Genuine Hotels.com guest review
Despite the renovations the hotel was wonderful and the staff was very friendly/helpful.Genuine Hotels.com guest review
"best place in Napa!"
This Hotel is amazing. Customer service makes you feel like royalty. This was our 3rd stay. More to come!Genuine Hotels.com guest review
What a great stay we had. Loved the decor and staff were helpful and friendly. Would stay againGenuine Hotels.com guest review
Great location. Friendly Staff nice vibe....could use a pool!Genuine Hotels.com guest review
"great contemporary, comfortable hotel"
I had a great nite sleep in fantastic linen even tho our room was located facing a restaurant. But sound dampening windows did the job. And at 10 PM they shut down. Will stay there again. We left the morning of the 6.3 earthquake August 23 2014.Genuine Expedia guest review
Lovely hotel. Staff was very accommodating. Hotel was very clean, very pretty. Napa is very close to Yountville, St. Helena, Rutherford, etc. Great place to stay. Really enjoyed it!Genuine Hotels.com guest review
"Lovely hotel with great location"
Staff was very helpful. Hotel is lovely - modern and decorated in "Napa style." Rooms are clean, elegant and very spacious. Great location for walking around Napa (to oxbow market, restaurants etc.) and easy to access wineries with a car or tour. Loved our stay here and would both stay again and recommend to others.Genuine Hotels.com guest review
Staff was really courteous and extremely helpful, they gave us great tips of things to do, places to visit, etc. Their breakfast was excellent and the waiters and waitresses were attentive to all the needs.Genuine Expedia guest review
"Kind of disappointing"
Umm it's a nice hotel, but for the discounted room rate of close to $300, this was totally not worth it. The room is just way too small and was starting to show some wear. For less than $200- totally book it, but for the price we paid it was so not worth it. Few pro-tips- free parking garage in back and they include free access to a gym next door, which […] is pretty sweet, even if the gym is worse for the wear (it's free!).. Napa is just getting way to $$$ to enjoy... Read moreGenuine Hotels.com guest review
"The WORST service i've ever experienced."
Friendly staff however TERRIBLE at customer service. Concierge flaked, room service for breakfast no showed making us late for our driver who was waiting for us downstairs. Our rooms lock on the door 535 didn't even work (thank God for the swinging bar lock at least).Genuine Hotels.com guest review
Fantastic! Lovely terrace and excellent food. Nicole, the bartender was super friendly and warm. Room was spacious & very comfortable.Genuine Expedia guest review
"A Napa gem"
We loved the Andaz. It was hip with quality food and craft cocktails. We loved the central location and walked to several dinners, coffee, etc. The staff couldn't have been nicer. We return annually and would definitely stay over and over again. Great little boutique hotel!Genuine Hotels.com guest review
"Nice Choice for 1st Stay in Napa"
We decided to mix up our trip to San Francisco and visit Napa for the first time. We made this decision within a week of the stay. We were interested in the Andaz with the information we researched. The hotel is located in Napa within walking distance of most eateries and wine bars. The hotel itself is like a small version of Westin's W. The lobby is […] very small and includes a bar. We were bumped up to a suite which included a sitting area, very large shower and bathroom and a bathtub situated near the kingsize bed. Although I find the decor flat and dark, all in all we had a good experience at the Andaz. Read moreGenuine Expedia guest review
"Excellent costumer service good location"
Had heard good things about the Andaz brand and were not disappointed. The best-- the staff. From valet to check in to unobtrusive housekeeping, everyone wanted to help and was friendly. The great-- access to a complete local gym and not just a fitness center with one treadmill and a medicine ball. The good- room was comfortable, large bathroom, loved […] that anything non-alcoholic in the minibar was free-- free bottled water should be standard in all hotels! The just okay-wifi signal weak in our room(we were in a far corner) and the furniture is starting to show some wear and tear. Would recommend it and definitely would stay there again Read moreGenuine Expedia guest review
"Very nice stay in Napa"
Hotel staff was very attentive and polite. Hotel has a fun vibe and great atmosphere. We arrived in the evening and the first room we were assigned had a strong cigarette odor (hotel is non-smoking). We called the front desk and they immediately moved us to another room with upgrade and complimentary glass of sparkling wine in the bar - no problem. […] The second room was nice and clean and no odor. We very much appreciated the prompt and wonderful service. Breakfast was delicious at the hotel as well. We will definitely visit again. Read moreGenuine Hotels.com guest review
this hotel is very trendy,clean and in a perfect location. free parking in the garage in the back of the hotel.Genuine Hotels.com guest review
"Good location in SF"
All worked out well even though there was a problem the first nite. Over booked. Hotel took very good care of us in finding a place to stay. We were happy with their service.Genuine Expedia guest review
"Nice hotel centrally located in Napa."
Found the Hotel to be in a great location in the heart of Napa. Staff was very helpful in recommending wineries and restaurants. Even provided coupons. Welcomed with wine and snacks as well.Genuine Expedia guest review
What a wonderful hotel and in a great location. Walking distance to many restaurants and shops. We will definitely stay here again, a very modern place, my wife and I loved it..... And the staff was fabulous, from the valet to the concierge every one was very approachable and answered every question.....Genuine Hotels.com guest review
"In the heart of Napa"
The hotel was nice. Your greeted with a glass of wine, very quick check in and great service. They need a TV at one of the bars to watch the games. They are losing business and driving their guests elsewhere to enjoy a few drinks and watch the games. This is a shame since they have great bartenders and an awesome atmosphere.Genuine Expedia guest review
really nice facility, lobby bar. never did find dinner restaurant in hotel. was unclear what floor was on and out of the way. downtown was not what i was expecting, seemed a bit underwhelming.Genuine Hotels.com guest review
This hotel is centrall located in downtown Napa; very nice ;-)Genuine Hotels.com guest review
"Quick overnight stay for concert"
We came in to see a show at the newly renovated City Winery. The Hotel staff was very accomodating. Parking was free. Snacks in room and non alcoholic beverages are free. Awesome. Room a bit small but clean and updated decor - very modern.Genuine Expedia guest review
"Nice hotel in the heart of everything"
Very nice hotel. Only thing that would have been nice would have been a pool. Other then that it was a great stay.Genuine Expedia guest review
"Nice hotel in the town of Napa"
We thought that the Andaz was very nice. The staff was friendly and welcoming and could not have been more helpful, even offering help without being asked. The rooms were comfortably furnished and spotless. Our only complaint was that the airconditioning system was not well regulated. The air would switch on, blast freezing air from a wall vent (aimed […] at the bed), and then switch off. When the temperature in the room rose, it would blast on again. But apart from the airconditioning, we thought the Andaz was great. The restaurant and the outside bar were very good. Read moreGenuine Expedia guest review
This is a wonderful hotel with great amenities (like the complimentary glass of wine at check in!). It's pricey, but its Napa. We will certainly be back.Genuine Hotels.com guest review
"Lovely hotel in a great location"
My gf and I stayed at the Andaz Napa for a long weekend and the hotel exceeded all of our expectations. From the casual check-in to the low key atmosphere in the lobby to the friendly staff, the hotel definitely enhanced our trip to Napa.Genuine Expedia guest review
It was very pleasant. Everyone was helpful. It was a charming place to stay.Genuine Expedia guest review
First time to this hotel. I was very impressed with every aspect, from check-in to check-out. No gotcha charges like parking or the mini bar water or other snacks. All was included. I would definitely go back again.Genuine Hotels.com guest review
"Close to good food and drink"
We were celebrating our wedding anniversary and they made us feel real special. There is a second floor bar/eating area outside that is real beautiful. It has a fire pit and comfortable chairs where you can sit in the sun or not. They even upgraded our room. We were able to walk every where in town. The room was very clean and modern. Great place to […] stay. Read moreGenuine Hotels.com guest review
Gorgeous rooms with awesome food, service , ammenities and convient to all restaurants, bars and venues in Napa!!!Genuine Hotels.com guest review
The rooms are large with oversized bathrooms and the hotel is well located in downtown Napa but felt there are several areas that are in need of improvement. First and foremost is the lack of privacy in my room overlooking the courtyard bar/gathering space. There is no means to achieve any privacy whatsoever,without keeping the floor to ceiling blackout […] curtains completely closed. There are no semi-sheer liners for the curtains, forcing us to keep the curtains drawn and spending the two day stay without any natural light in the room. When the curtains were opened, the people lounging on the patio were waving to us and laughing - as they realized the absurdity of our situation. I was in Napa as a special 21st birthday surprise trip for my daughter and thought I had booked a special hotel for the occasion. I was not correct. The room was clean and the rain shower head was trendy enough, but this was not my idea of special. The other aspect of our stay that I found disconcerting was the lack of separation between the very public bar and dining spaces and the overnight guest elevators. As a New York City resident I am hyper aware of my surroundings and I was not at all convinced that the guest floors are secure. Our visit was during a quiet week in the valley but I would be far more disturbed if we staying at this property during a busier time of year. Read moreGenuine Hotels.com guest review
"Great location for Uptown Theater visit"
The Andaz is attempting to be "hip" so it does not appeal to everyone and seems expensive for what is provided. The lobby is painfully dark and the rooms are very small, that is ,if one person is sitting at the desk, the desk chair is hitting the bed. The service is very good and it is in a great location if you are going to see a show at the wonderfully […] intimate Uptown Theater or the Napa Opera House. The surrounding neighborhood is pretty torn up and seems a little depressed, but hopefully they are working to revive downtown Napa. Read moreGenuine Hotels.com guest review
"Great hotel with just one big design flaw"
I think this is a great hotel, the comfort of the room and quality of service are great. The problem with this place is that the rooms are designed so that big windows face out to the public patio area. We were on the 2nd floor which is the same level as this area, and so it effectively meant our largest windows were useless, unless we wanted to sacrifice […] all privacy. As a result, we could only raise the blinds on one window which faced out to an alley. If you have a street view room I imagine it is great, but many rooms faced this courtyard, and if you are on the 2nd-3rd floor, you would have to keep the blinds closed. They really should have better design, who wants to stair out to a patio of other guests having wine by a fire? Read moreGenuine Hotels.com guest review
Very busy all ages central location had loft room with fireplace very nice , one complaint ...hair dryer is worthless ! LolGenuine Hotels.com guest review
Awesome hotel experience from top to bottomGenuine Hotels.com guest review
"ATX loved Andaz!!"
My husband and I absolutely loved this hotel! It was charming, modern, comfy, had AMAZING sustainable food, and overall just felt good. I will return as soon as possible.Genuine Expedia guest review
Travling all over the World .Just got back from Europe , beautiful but very small Rooms mostly anywhere u stay , The Andaz will give u the feel of Luxury, hip, super modern and fun. Staff very helpful .Great stay , Michael S.Genuine Hotels.com guest review
"Nice Hotel in Downtown Napa"
Room was upgraded - noted that it was for a 55th birthdayGenuine Expedia guest review
"New year bash with friends."
Our friends, whom cannot get married Atlanta, got married in Napa Valley at the Justice of the Peace. We had a grand time planned - masquarade ball at the Amorosa Castle for that evening, brunch across the street and after the ceremony - cake back at the hotel. Everything was wonderful - your staff is incredible - made the experience for my friends […] unforgettable. The place is beautiful, clean, staff is wonderful. Loved the firepit on the second floor, the gym next door was awesome, couldn't ask for a better centrally located hotel. Would definitely recommend and stay again. Oh, the breakfast was really nice too. Didn't like the coffee so much - but am known to be a coffee snob. Read moreGenuine Expedia guest review
From check in to check out the staff was great and the hotel was very clean. Bathroom showers was the best.Genuine Expedia guest review
Very professional staff. Everything in the minibar (except for alcohol) is complimentary. They provide apples, juice, etc. in the lobby, which is nice. The wifi is also complimentary. I really appreciate it when hotels don't try to nickel and dime you. Great location, staff, and room. Would definitely go back!Genuine Expedia guest review
We had a great experience staying 3 nights at the Andaz Napa. Great central location close to everything downtown Napa. Fantastic service! We really felt taken care of.Genuine Expedia guest review
"A great stay in an excellent location"
An excellent modern hotel with a very professional and accommodating staff.Genuine Hotels.com guest review
We booked a large loft. The room was spacious with a separate room for the bedroom and stand alone tub and another sitting area with its own TV. Their policy of a hosted mini bar (only exception is for the alcohol) is great!! The room was advertised as a double vanity but although it was a spacious bathroom with a long counter, there was only one sink. […] We were placed facing the street and loved the view. We had no problems with noise. I would suggest that they place sheers on the windows so that you can feel like you are getting some privacy without losing the view once you use the blackout shades. Loved the stand alone tub and the walk in shower. Check in and check out was a breeze. A glass of wine was offered upon check-in. That was a nice touch. Everybody in the hotel was very friendly and eager to please. Loved the fact that you could park right around the corner free of charge if you did not want to valet it. The location was great for exploring the city of Napa and you were within walking distance to several restaurants and the river. We would stay here again. Wished the fire pit would stay open later as it was a very inviting area. Read moreGenuine Expedia guest review
Great place to stay. Everyone was very nice and helpful. Chic.Genuine Hotels.com guest review
This was a very nice hotel and just what we were looking for. The restaurant for breakfast was fabulous…best French Toast ever! Nice fireplaces inside and out. Greeted us with wine while we sat on couches as they checked us in. Very classy and yet comfortable! Nice coffee and drink bar in lobby. Would definitely go back again. Also easy to park and […] very convenient to everything! Read moreGenuine Hotels.com guest review
"Wonderful stay in downtown Napa!"
Great location, close to shops and restaurants in downtown Napa. Beautiful rooms and we loved the fireplace and huge soaking tub! Nice that snacks and non-alcoholic drinks were complimentary. Overall wonderful experience!Genuine Hotels.com guest review
"very nice Napa accomodations"
The Andaz exceeded our expectations the minute we arrived. We were warmly greeted by staff, welcomed with great wine, the room was very clean and modern. Every staff we encountered was very helpful and friendly. The outdoor patio with bar was a bonus not found everywhere. The turn-down service was exceptional with new towels, etc. Loved the location […] also, many restaurants and stores within walking distance. Would recommend and stay here again. Read moreGenuine Expedia guest review
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