"Classy Hotel in downtown Napa"
This hotel had a very boutique feel, in spite of being owned by Hyatt. We were upgraded to a room with fireplace-nice! It is in downtown Napa, a great location for shows at the Uptown Theater. My only complaint is that the walls were thin and our "neighbors" were quite loud. Overall, I would recommend it.Genuine Expedia guest review
"First Napa stay"
I've stayed in Hyatt hotels before and have liked them, but I was pleasantly surprised with the Andaz in downtown Napa. It's modern, but quite nice - it's really well thought out as to guest comfort (I appreciated the complimentary non-alcoholic beverages & snacks, the large safe, the toothpaste & Q-tips & the great ipod dock speaker - plus, the shower […] was really nice). Staff was professional and nice. Small negatives were no coffee cups or shampoo in the room, housekeeping never gave us any more chocolate after we ate the first ones, only one elevator was working, and the 2nd floor fire pit was closed for repair? Read moreGenuine Hotels.com guest review
Great stay. Greeted by a really nice concierge and a glass of local red wine, and never dissapointed from there...Genuine Expedia guest review
Really like the hotel, location, design, and 'feel'. Staff is young, but attentive. Beds are however not very good. Too soft overall.Genuine Hotels.com guest review
A great room with welcoming service. The hotel is walking distance from great store (art) and cute Cafe's. Both my boyfriend and I had a nice stay.Genuine Hotels.com guest review
"Great and modern"
fancy modern hotel in napa. Some noises middle of the nightGenuine Expedia guest review
Great place but stay in a room away from the street on a garbage pick up day.Genuine Hotels.com guest review
Excellent hotelGenuine Hotels.com guest review
My wife and I had a wonderful stay at this beautiful hotel. The room was beautiful and the staff was wonderful. There is nothing that we would have changed. We look forward to returning some day.Genuine Expedia guest review
"Great Location when you visit Napa."
The staff was great the location is downtown Napa so we walked to many of the restarants. We really enjoyed the place and will be back.Genuine Expedia guest review
"Awesome spot for our honeymoon!"
The staff at Andaz was just awesome, and the hotel matched this excellence in every way imaginable. We were really happy with the room, the concierge, and the location. We would definitely go back!Genuine Hotels.com guest review
We stayed here by accident because our hotel we had previously booked had a water heater issue...and I'm so glad we did. PERFECT location and there's nothing better than being greeted in Napa with a glass of red wine...Would make a trip back for sure!Genuine Expedia guest review
a bit over ratedGenuine Hotels.com guest review
"Great overnight stay!"
I loved this hotel! Super friendly staff and the overall stay was great! The rooms are clean and quiet and the beds are very comfortable. The hotel is close to everything you need! They even offer free parking!Genuine Expedia guest review
"Very nice hotel with professional service"
We really enjoyed our night at the Andaz hotel. They were very professional and courteous. The room was a little small but the decor and comfort made up for it. I will return.Genuine Hotels.com guest review
"Combine exercise, comfort and great dining !!"
Very friendly staff. Loved the fact that we were able to use the gym and the lap pool next door- that was a real plus! The restaurant was superb for breakfast - you have to try the English muffins! The room was well appointed and the bed was so comfortable. Beautiful bathroom - no fan but you can turn on the TV to drown out the noise!! Great shopping […] and restaurants within walking distance ! Read moreGenuine Expedia guest review
Our stay was wonderful however the view from the room was pathetic..Genuine Hotels.com guest review
"Great hotel for those staying in Napa"
Overall great experience. Hotel had clean contemporary rooms, free parking and a great staff. Great for those tasting by night and looking to walk to a good restaurant at night. Hotel lacked on-site gym and spa.Genuine Expedia guest review
"Awesome service, ammenities and location"
Hotel is located right in the middle of the napa town. It is not a big town but with plenty of restaurants, a few small shops and wine bars around. The hotel looks very chic and modern, sort of a rustic modern look. The hotel room was very small, however the decor was very chic and modern as well. The bed was super comfortable! The service was great, […] excellent. The food (only tried breakfast) was delicious. Their lobby bar was fun. Def. recommend this hotel to a group of friends or couples, even families. Read moreGenuine Expedia guest review
"Confused and unprepared"
staff seemed confused and unprepared. They made several big mistakes: 1) They gave a set of keys to our room to another couple which led to an interesting surprise 2) the valet took about 45 minutes to bring the car around. I had called ahead and they had not passed along the car information 3) There was no soap or shampoo in the room 4) There seemed […] to be general confusion in the lobby anytime we had a question I would not stay at Andaz again.. definitely not worth the price tag Read moreGenuine Expedia guest review
Response by Andaz Napa - A Hyatt Hotel First and foremost, thank you very much for your comments and feedback. Our goal at Andaz Napa is to exceed every guest’s expectations during their stay and while we do our best to hit this mark (and we are very proud of the many positive reviews written on our behalf), we obviously, yet unfortunately, failed during your recent stay. It is evident that we missed several opportunities to delight you concerning our customer service and for that, I am sorry. Please know that with this posting, the Associates of the hotel have received your feedback and as we do with all reviews, positive and not so positive, every effort will be made to improve the product and service we offer as well as response time in meeting guest needs. Once again, please accept my apology for your unsatisfactory encounter with us and while understanding that future visits may not have our hotel on your list, we hope it will not deter you from staying at other Andaz properties around the world. Thank you again for taking the time to communicate this very necessary information to us and we will utilize it constructively to improve the team and the hotel in the immediate future.
Very nice and friendly- close to everything- enjoyed our stay completlyGenuine Expedia guest review
"Perfect Location to Napa Valley winery"
Hotel staff was fantastic!!!!! Really cool hotel and the rooms were very cool and modern!!!! Will definately stay there next time!Genuine Hotels.com guest review
"Best hotel in Napa"
Incredible hotel. Amazing staff. Will definitely be back.Genuine Expedia guest review
"Perfect place to stay in downtown Napa"
If you have ever stayed at Westin/Storwoods Ws this must be Hyatts version. Everything was well done. From the greeting and service to the rooms. After reading some of the reviews a double checked my bill and was billed for an extra night of parking. Easily fixed. Highly recommend and we will return!Genuine Hotels.com guest review
"Rooms are Really small"
The rooms and way too small for the price.. The shower is nice but no bath... Nice for an average hotel but not a all luxurious as the price would suggestGenuine Hotels.com guest review
"Great hotel and location"
Staff was friendly and welcoming! We enjoyed our stay!Genuine Expedia guest review
A very nice place to stay. Staff is very attentive.Genuine Expedia guest review
"Beautiful downtown Napa hotel"
Beautiful hotel in downtown Napa. The rooms were large, clean and very comfortable with rainfall shower, king size bed and great views. The front desk staff was outstanding, super friendly and happy to help with any request. There is a great terrace area with lounge area, swings and fire pits to sit and enjoy a bottle of wine or food. Free parking or […] valet, your choice; and wireless internet throughout the hotel. Downtown Napa is quiet and small, but had some good restaurants and bars. Read moreGenuine Expedia guest review
"Everything within walking distance!"
We chose the Avia because we were attending an event at the Napa Opera House. We didn't want to have to drive anywhere, just walk to dinner, the event, then back to our hotel. The hotel lobby was under construction, but they hid it well. The rooms were well appointed, but surprisingly small for what we were paying. When my husband went to get the car […] on Saturday morning, he was greeted to many street closures due to a farmers market/street fair. The manager actually helped guide him back to the hotel and helped us load our luggage, as he had to stop in the middle of the street. Great extra service! Loved the 5:00 complimentary wine tasting, too. Read moreGenuine Hotels.com guest review
"A great placein the heart of downtown Napa"
The hotel was beautiful, very clean, and very comfortable. We also enjoyed the delicious meals provided by the restaurant. The Avia's location was ideal. We were able to park our car & walk to all of the restaurants, shops, etc in downtown Napa. I would definitely stay at the Avia Napa again.Genuine Hotels.com guest review
"A gem in a dull downtown"
Great hotel - wonderful service - impressive food.... Only downfall is that we didn't love downtown napa as much as we hopes. But great value and cool vibe!Genuine Expedia guest review
"Good place for a family to stay"
We were a little unhappy with the room size, the pictures made it look larger than it really was. It was your typical hotel size room. I was disappointed with the valet arrangements. If you valet you need to remove all your items from your car, we had some things stolen from the car. The police department there will give you ZERO help, although we were […] reimbursed by the hotel. The Manager was very helpful and took a personal interest in helping solve the problem. Read moreGenuine Expedia guest review
"Wine country headquarters"
I love this hotel! It is sophisticated but still cosy and welcoming. My only regret is there is so much to do outside the hotel that we don't spend very much time there. But when we return it is gracious and comfortable. The kitchen is superb - we like the breakfast - but, again, with so many great restaurants even within walking distance, we don't […] fully take advantage of all the amenities. Parking behind the hotel is free or valet service is available. The hotel will convert to the Andaz brand in the fall, which will likely make it even more chic - and we hope will not make it less affordable. Read moreGenuine Hotels.com guest review
"Right in downtown napa!"
The hotel was in a great location, close to all the main attractions and a short drive to others.Genuine Hotels.com guest review
"One night in Napa"
Beautiful hotel in a great location. Staff friendly and helpful. Bed was very comfortable!Genuine Expedia guest review
"Nice Napa choice"
quick check-in, room was spacious and clean, window opened (which I always enjoy)Genuine Expedia guest review
Hotel was beautifully appointed and close to wine tasting rooms, restaurants and the Oxbow market.Genuine Hotels.com guest review
"Centrally located in Downtown Napa"
Our 1st stay at this boutique hotel and we are already planning a return visit next year! Nice colors and decor - chic! Convenient location to great restaurants. We came specifically for the 4th of July block party and was not disappointed. Friendly, helpful and knowledgeable hotel staff. The hotel added to our wonderful vacation...Genuine Hotels.com guest review
"Top notch hotel"
Excellent, clean & quiet location.Genuine Hotels.com guest review
Wonderful facility. The concierge was slow in responding to us, but she was very busy, and the Napa region is easy to figure out with the guide books. Very comfortable beds and nice view.Genuine Hotels.com guest review
"Avia. Nice but overpriced"
Attractive room, but walls were very thin.We could hear voices in adjacent rooms and felt like we had to whisper to avoid being heard by people in the hall. Tinyl room with minimal bathroom privacy. Bathroom dour slid shut with gaps. Put do not disturb sign out and housekeeping ignored and cleaned room anyway. Was uncomfortable with housekeeping's frequent […] visits to room despite sign. Found bed turned down despite sign. Not up to speed with nightly price! Would not stay again. Read moreGenuine Hotels.com guest review
Response by Andaz Napa - A Hyatt Hotel Thank you for your valuable feedback. It is reviews like yours that help us determine what areas of the guest experience we can focus on to continuously improve. We apologize that you did not consider your experience at the AVIA Napa a good value, but your concerns and comments on how we can improve will be discussed with the team. Thank you for taking the time to share your experience and we hope you will give us the opportunity to redefine your experience in the future.
"This was a great place."
I liked the hotel location, the atmosphere, the staff, and surrounding resturants.Genuine Expedia guest review
The hotel was great. It is a little far from the main areas though.Genuine Expedia guest review
"Close to theater events"
Hotel is a Hyatt so it is good. We found the room a bit small and only one (uncomfortable) chair. Bathroom was really nice though. We only stayed one night, so didn't sample things like the pool. We were told there was room service, but no menu in the room. Breakfast was very poor and I would go elsewhere if I stayed there again. Coffee was luke warm […] and it took 10 minutes to get hot coffee. Ordered eggs over medium and they came over easy and again weren't very hot. Didn't get offered refills on coffee. No jelly on the table for toast. Funny service pots for jam and con diments that overbalanced. Just not very good. It's not a cheap hotel, so think I could get better service elsewhere for the price. Read moreGenuine Hotels.com guest review
Would definitely stay there again!Genuine Hotels.com guest review
The hotel staff is friendly and our room was clean. We enjoyed our stay and if I had a friend visiting the area I’d recommend this hotel to them. My only disappointment was when we tried to go to the hotel restaurant. We tried for brunch at 10:45am and dinner around 7:30pm. Those didn’t seem to be awkward times for a meal, but the restaurant had already […] closed/stopped serving. Luckily there are plenty of restaurants within walking distance. Read moreGenuine Expedia guest review
was nice. the facility is remodeled very well. they really do need to add a spa and their own workout area. the gym next door they do comp entry for hotel guests but it is very run down.Genuine Hotels.com guest review
"Fun in the wine country!"
We had a great experience in Napa and the Avia. Everyone at the hotel was friendly and helpful. The parking was convenient, making it easy to come and go. The food was also very tasty. We would definitely stay here again.Genuine Expedia guest review
It wAS FINE, BUT I think a room the size of a large closet - and a view of a wall will make me consider other hotels in the are and I do come often! It was not a low priced rm. eitherGenuine Hotels.com guest review
We arrived at 11 am and finally got a room at 3:30pm. Fresh towels were not replaced, one towel was just left on the floor and the very damp hand towel was left crumbled on bathroom vanity. Not four star service.Genuine Hotels.com guest review
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