"Good overall, but needs cleaning and reduce noise"
Overall very good location and service, a but overpriced. Rooms are very nice, but a big issue is that the condensation unit for the AC is in the room and it is VERY LOUD. We had to turn it off to be able to sleep, other guests that we talked to had the same issue and when reported to the hotel, they said it is a common complain - would be good to fix. We […] stayed on the second floor, which for all inside rooms, open to the terrace, so no privacy at all, people can walk to your window. Many rooms face a wall, so ask about te view from your room. The decor is beautiful and a very appropriate theme for the area, however, the dining area needs deeper cleaning: removing spiderwebs from light fixtures, marks/food on the floors. I liked the location and the service. Read moreGenuine Hotels.com guest review
"Wonderful experience at a beautiful property."
Very impressed by this boutique hotel. Great room, great staff, super location. Felt welcomed the whole stay.Genuine Expedia guest review
"Amazingly helpful staff, new comfortable rooms"
Thanks for the help with our bicycle gear. Great good and service, you guys rocked it!Genuine Expedia guest review
"Nice Hotel Ever"
Best ever hotel. Great people very polite . When I arrive I was checked in whit an iPad very quickGenuine Expedia guest review
coolGenuine Hotels.com guest review
"Great hotel for a weekend getaway for couples."
My wife and I had a weekend getaway in Napa recently. We stayed at Andaz for 2 nights. From the moment we arrived at the hotel, we felt the difference: we were personally welcomed welcomed with Mondavi Spellbound 2010 cab wine. Instead of approaching to reception desk, we were approached by a receptionist, who carried an iPad-like mobile device, and […] helped us checking into the hotel. Quick and easy, while we sit down sipping wine at the reception lobby. The room we had was bigger than the typical 3 or 4 star hotel rooms in San Francisco Bay Area. Beautiful decoration, comfortable bed, new style shower room. Non-alcohol drinks in the fridge and snacks were complimentary, nice little touch. My room was on the 2nd floor, right next to the big 2nd floor relaxing patio. The hotel location is perfect, at the stylish street, next to a great wine tasting bar John Anthony, cross street to a gallery. The first we were there, the weather was drizzling. The hotel provided complimentary umbrella at the lobby. I would highly recommend it to my friends. Read moreGenuine Expedia guest review
"Place to Stay"
This was my first time in Napa and staying at Andaz. I had a very good time staying at this place. Service was excellent and every staff was very attentive and caring, cheerful, polite and professional and atmosphere was very welcoming and warm. I would certainly would stay at Andaz when I go back to Napa and also would recommend it to all my frien […] ds. Read moreGenuine Hotels.com guest review
"Love love loved it!!"
This hotel is the perfect balance of hip/casual/cozy yet fancy and first class. We loved the decor of the whole hotel, and our room was spacious and romantic. The bathroom was terrific with the big rainfall shower. Great location in downtown Napa. We loved our breakfast each morning with the breakfast package. Extremely happy with this hotel choice […] and we highly recommend it. Will definitely stay here again on our next trip to Napa. You won't be disappointed. Read moreGenuine Hotels.com guest review
The staff was very friendly and accommodating! We loved our room with a fireplace and soaking tub. Definitely staying here on our next trip back!Genuine Hotels.com guest review
We really enjoyed our stay at the Andaz Hotel in Napa. The hotel has a very cool vibe..the design is a mix of modern farmer. The restaurant is wonderful. The staff is very friendly and accommodating. My only complaint was the noise..where our room was located there was a lot of street noise, as well as noisy guests coming through the hallways late. […] I would definitely stay there again and would recommend it to a friend. Read moreGenuine Hotels.com guest review
"Nice Vibe in the Center of Town"
Arrived for 2 nights for a romantic retreat and I had my heart set on a really nice room. Realized upon checking in that we were placed in an accessible room (4 handle bars in the bath, lower peep hole in the door, etc.), so we called downstairs and requested to be changed. We were sent to a room right over the terrace, which was already occupied by […] many revelers--we were afraid we'd have a noisy night, plus there was no privacy because there were windows and terraces all around looking in. We went downstairs and spoke to Ben at the front desk who graciously handled the situation--he found a more private room for us on the 5th floor which was actually an upgrade. The rest of our stay was lovely, though I was a bit upset because I mistakenly left a phone charger in the second room and felt the front desk did not seriously look for it. Guess that's the price you pay for being picky! Read moreGenuine Expedia guest review
"Great place and friendly staff!"
Room/Staff/Cleaniness of room was all great. Except for the view because we were facing a wall, but I still enjoyed my time.Genuine Expedia guest review
Loved itGenuine Hotels.com guest review
"Perfect for downtown"
This hotel was conviently located downtown with wonderful staff. Perfect for wine tasting.Genuine Expedia guest review
Excellent boutique Hotel in Napa, modern accommodations and up to date multifunction staffGenuine Expedia guest review
Absolutely recommended. Great hotel in downtown Napa. New and modern. Great service.Genuine Expedia guest review
"Great Hotel for a Weekend Retreat"
Clean, modern rooms. Loved the happy hour every night and the local wine tastings in the lobby!Genuine Expedia guest review
"One of the best hotels I have stayed in"
Stayed with my family and we thoroughly enjoyed our stay, we kept lamenting that we could not stay for longer. The hotel is close to a lot of great restaurants, the room was clean and comfortable. It was a very relaxing time away. We will surely return but next time plan for a longer stay :)Genuine Expedia guest review
"Great for a romantic weekend"
Great location in downtown Napa - walk to everything, great home base to drive to the different wineries. Modern, minimalist vibe. Lobby looks like a living room, kinda hard to tell where the front desk is and who the staff are at first. Everyone was very helpful. Stayed here before when it was the Avia hotel, and would return to this hotel on our next […] trip to Napa. Read moreGenuine Expedia guest review
"Great downtown Napa hotel."
Great stay. Nice rooms. Great location. Nice staff.Genuine Expedia guest review
I love this place :-)Genuine Hotels.com guest review
"Stay at the Westin"
My room was freezing when I arrived. The thermostat was not working properly, so the room temperature fluctuated all night between hot and cold and the heat and A/C ran all night long. The pillows were also very uncomfortable, and finally the room was very small.Genuine Expedia guest review
"Great Hotel for wine tasting holiday"
We had a magical time at the Andaz Napa. It was a beautiful establishment and very convenient to all that the valley has to offer. I would have no hesitation recommending this hotel.Genuine Hotels.com guest review
"Great place to stay in Napa"
Great place to stay in Napa! Will stay here again.Genuine Expedia guest review
"Classy Hotel in downtown Napa"
This hotel had a very boutique feel, in spite of being owned by Hyatt. We were upgraded to a room with fireplace-nice! It is in downtown Napa, a great location for shows at the Uptown Theater. My only complaint is that the walls were thin and our "neighbors" were quite loud. Overall, I would recommend it.Genuine Expedia guest review
"First Napa stay"
I've stayed in Hyatt hotels before and have liked them, but I was pleasantly surprised with the Andaz in downtown Napa. It's modern, but quite nice - it's really well thought out as to guest comfort (I appreciated the complimentary non-alcoholic beverages & snacks, the large safe, the toothpaste & Q-tips & the great ipod dock speaker - plus, the shower […] was really nice). Staff was professional and nice. Small negatives were no coffee cups or shampoo in the room, housekeeping never gave us any more chocolate after we ate the first ones, only one elevator was working, and the 2nd floor fire pit was closed for repair? Read moreGenuine Hotels.com guest review
Great stay. Greeted by a really nice concierge and a glass of local red wine, and never dissapointed from there...Genuine Expedia guest review
Really like the hotel, location, design, and 'feel'. Staff is young, but attentive. Beds are however not very good. Too soft overall.Genuine Hotels.com guest review
A great room with welcoming service. The hotel is walking distance from great store (art) and cute Cafe's. Both my boyfriend and I had a nice stay.Genuine Hotels.com guest review
"Great and modern"
fancy modern hotel in napa. Some noises middle of the nightGenuine Expedia guest review
Great place but stay in a room away from the street on a garbage pick up day.Genuine Hotels.com guest review
Excellent hotelGenuine Hotels.com guest review
My wife and I had a wonderful stay at this beautiful hotel. The room was beautiful and the staff was wonderful. There is nothing that we would have changed. We look forward to returning some day.Genuine Expedia guest review
"Great Location when you visit Napa."
The staff was great the location is downtown Napa so we walked to many of the restarants. We really enjoyed the place and will be back.Genuine Expedia guest review
"Awesome spot for our honeymoon!"
The staff at Andaz was just awesome, and the hotel matched this excellence in every way imaginable. We were really happy with the room, the concierge, and the location. We would definitely go back!Genuine Hotels.com guest review
We stayed here by accident because our hotel we had previously booked had a water heater issue...and I'm so glad we did. PERFECT location and there's nothing better than being greeted in Napa with a glass of red wine...Would make a trip back for sure!Genuine Expedia guest review
a bit over ratedGenuine Hotels.com guest review
"Great overnight stay!"
I loved this hotel! Super friendly staff and the overall stay was great! The rooms are clean and quiet and the beds are very comfortable. The hotel is close to everything you need! They even offer free parking!Genuine Expedia guest review
"Very nice hotel with professional service"
We really enjoyed our night at the Andaz hotel. They were very professional and courteous. The room was a little small but the decor and comfort made up for it. I will return.Genuine Hotels.com guest review
"Combine exercise, comfort and great dining !!"
Very friendly staff. Loved the fact that we were able to use the gym and the lap pool next door- that was a real plus! The restaurant was superb for breakfast - you have to try the English muffins! The room was well appointed and the bed was so comfortable. Beautiful bathroom - no fan but you can turn on the TV to drown out the noise!! Great shopping […] and restaurants within walking distance ! Read moreGenuine Expedia guest review
Our stay was wonderful however the view from the room was pathetic..Genuine Hotels.com guest review
"Great hotel for those staying in Napa"
Overall great experience. Hotel had clean contemporary rooms, free parking and a great staff. Great for those tasting by night and looking to walk to a good restaurant at night. Hotel lacked on-site gym and spa.Genuine Expedia guest review
"Awesome service, ammenities and location"
Hotel is located right in the middle of the napa town. It is not a big town but with plenty of restaurants, a few small shops and wine bars around. The hotel looks very chic and modern, sort of a rustic modern look. The hotel room was very small, however the decor was very chic and modern as well. The bed was super comfortable! The service was great, […] excellent. The food (only tried breakfast) was delicious. Their lobby bar was fun. Def. recommend this hotel to a group of friends or couples, even families. Read moreGenuine Expedia guest review
"Confused and unprepared"
staff seemed confused and unprepared. They made several big mistakes: 1) They gave a set of keys to our room to another couple which led to an interesting surprise 2) the valet took about 45 minutes to bring the car around. I had called ahead and they had not passed along the car information 3) There was no soap or shampoo in the room 4) There seemed […] to be general confusion in the lobby anytime we had a question I would not stay at Andaz again.. definitely not worth the price tag Read moreGenuine Expedia guest review
Response by Andaz Napa - a concept by Hyatt First and foremost, thank you very much for your comments and feedback. Our goal at Andaz Napa is to exceed every guest’s expectations during their stay and while we do our best to hit this mark (and we are very proud of the many positive reviews written on our behalf), we obviously, yet unfortunately, failed during your recent stay. It is evident that we missed several opportunities to delight you concerning our customer service and for that, I am sorry. Please know that with this posting, the Associates of the hotel have received your feedback and as we do with all reviews, positive and not so positive, every effort will be made to improve the product and service we offer as well as response time in meeting guest needs. Once again, please accept my apology for your unsatisfactory encounter with us and while understanding that future visits may not have our hotel on your list, we hope it will not deter you from staying at other Andaz properties around the world. Thank you again for taking the time to communicate this very necessary information to us and we will utilize it constructively to improve the team and the hotel in the immediate future.
Very nice and friendly- close to everything- enjoyed our stay completlyGenuine Expedia guest review
"Perfect Location to Napa Valley winery"
Hotel staff was fantastic!!!!! Really cool hotel and the rooms were very cool and modern!!!! Will definately stay there next time!Genuine Hotels.com guest review
"Best hotel in Napa"
Incredible hotel. Amazing staff. Will definitely be back.Genuine Expedia guest review
"Perfect place to stay in downtown Napa"
If you have ever stayed at Westin/Storwoods Ws this must be Hyatts version. Everything was well done. From the greeting and service to the rooms. After reading some of the reviews a double checked my bill and was billed for an extra night of parking. Easily fixed. Highly recommend and we will return!Genuine Hotels.com guest review
"Rooms are Really small"
The rooms and way too small for the price.. The shower is nice but no bath... Nice for an average hotel but not a all luxurious as the price would suggestGenuine Hotels.com guest review
"Great hotel and location"
Staff was friendly and welcoming! We enjoyed our stay!Genuine Expedia guest review
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