All hotels in The Colony, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here5909 Stone Creek Dr, The Colony, TX, 75056, United States of America, ‏‎855-239-9483
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4.5 / 5Excellent

Score breakdown (from 87 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.5
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was very clean and well taken care of. Employees were professional and friendly. Excellant breakfast choices. Overall really nice enviroment. Would book another stay in the area.
Genuine Hotels.com guest review
2 night trip Jun 2, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stay at the Fairfield every year about this time. This is our fifth stay. Overall we like the hotel. It is close to our family and shopping. It is easy to get to area attractions from there. Just a couple things I would change. The fan in the bathroom comes on when you turn on the light which is inconvenient in the middle of the night and you wake up your partner. The other thing was the sheets pulled off the mattress and lumped up. They need deep pocket sheets for the deep mattresses.
Genuine Hotels.com guest review
3 night trip May 4, 2012
Margie B
US
5.0 / 5Outstanding
"Great Hotel for Great Value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place for a reasonable price. Will definitely stay there again the next time we're in the Dallas/Frisco/Colony area.
Genuine Hotels.com guest review
2 night trip Apr 21, 2012
Anne
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was cleaned daily. Loved the hotel location for my trip. Desk staff was very friendly and accomodating.
Genuine Hotels.com guest review
4 night trip with friends Apr 12, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good, and a very nice nighborhood, soon a Nebraska Furniture will open within a mile
Genuine Hotels.com guest review
4 night family trip Jul 6, 2014
Adrian
MX
5.0 / 5Outstanding
"Close to family & shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall we were very impressed by the friendly and very helpful staff. If you don't have a car they provide FREE transfer to Stonebriar Mall. Breakfast was plentiful and very filling. Just off the freeway so fairly easy to find if you have satellite navigation. We will stay there again for future family visits.
Genuine Hotels.com guest review
4 night family trip Nov 19, 2012
Ramirez Family
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"SUPER"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Ideal para familias!
Genuine Hotels.com guest review
1 night family trip Aug 27, 2014
RENATO
VE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Dec 24, 2014
Johnnie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Nov 24, 2014
Darla
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip with friends Nov 15, 2014
Joseph
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
Kristen
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip May 3, 2014
Bret Detavernier
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Feb 6, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 30, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Nov 4, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Oct 26, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jul 19, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Jun 13, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip May 23, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night trip Feb 18, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Feb 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Jan 7, 2013
jeff
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Sep 22, 2012
Monica
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 2, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Aug 24, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 11, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jul 27, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night family trip Jul 24, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jun 28, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Dec 4, 2012
A Traveler
CN
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Oct 13, 2012
A Traveler
AT
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Oct 10, 2012
A Traveler
MX

TripAdvisor reviews for Fairfield Inn & Suites Dallas Plano / The Colony

Overall rating:Based on 58 traveler reviews

Most recent traveler reviews:

Overall Rating
"Expected more"
04/08/15 Rob H Coto de Caza, California
Stayed here for 2 night in April. The hotel was new and is part of a new Marriott complex in the Colony. The only disappointing thing with this stay was that this new hotel was new and appointed like an older Fairfield Inn. The room was a basic small room with only a desk, 4 drawers and a bathroom. Some of the newer Fairfield Inns are updated with larger rooms and more space. I have nothing to complain about as this hotel is what you expect when you check into a basic Fairfield Inn. The breakfast was typical in every Fairfield way. The room was clean and shower was fine. I did find that the towel were much thicker than a normal Fairfield Inn. Very basic and a good place to stay.
Overall Rating
"Miserable customer service"
03/03/15 teamsc10190 Temecula, CA
As a Marriott Gold Elite member, I've stayed in a lot of Marriott properties and this was about the worst experience. I booked a room on an upper floor and received a ground floor room. When I inquired concerning my upper floor room the front desk advised they'd have to change me out the next day. The room reeked of smoke and there is no hot water for the shower the next morning. Arriving back at the hotel the next evening, I picked up the key for my 'new' upper floor room. I entered my 'new' room to find a poor gentleman in his underwear. I excused myself and went back to the front desk and inquired who was checked into the room they just gave me a key for. The desk informed me that I was checked into that room. OK, some the guy in his underwear is staying in my room on my credit card? Yes indeed. They quickly gave me the key to another room with no apology as though this is a routine occurrence at this property. The room key doesn't work so its back to the desk for another key. The new room is just fine until the morning brings another ice cold shower. This is a Marriott property? I stopped by the front desk to complain about two mornings of ice cold showers. They'll look into it. I spent two more nights in this property and two more mornings of ice cold showers. I asked to speak with the manager when checking out and he was sorry but not nearly as sorry as I was for having stayed here. This is a pathetic property and local management has no clue what customer service means. Do yourself a favor and stay anywhere else.
Overall Rating
"Outstanding service, room and staff."
12/15/14 Daniel L Dellroy, Ohio, United States
We had a wedding to attend across from the Hotel and we arrived late Friday evening. We were greeted by a friendly smile behind the counter with an easy check-in. The room was comfortable and clean. My wife and I both commented to each other on Saturday morning that we could not hear noise between rooms and we both got a great night of sleep. Breakfast was fresh and good each morning and dining area was clean. Hats off to the staff. What a great stay at a great hotel. The young woman behind the counter at check out made sure that she told us that she appreciated our business, and that was refreshing to hear.
Overall Rating
"Clean and Comfortable"
12/11/14 fromme2u Phoenix, AZ
Stayed here while visiting family. Staff friendly, courteous and helpful. Room was clean, bed was comfortable, nice walk-in shower and Paul Mitchell bath products. Breakfast items were plentiful (we ate at 8:15 or so), and included fresh fruit, various juices, oatmeal with all the fixings, make your own waffles, scrambled eggs, sausage, hard boiled eggs, yogurt, assorted breads and pastries. Staff where you ate were attentive and kept the area very clean. The surrounding area is a little bare, only another Marriott property is adjacent, and another is currently being built. Even though the freeway is close-by, it is quiet in the hotel. There are a couple of fast-food restaurants near-by and a Walgreen's. The Stonebriar Center (large mall with MANY shops and restuarants surrounding the area) is only about a 5 minute drive away. Would definitely stay here again.
Overall Rating
"EXTREMELY helpful staff"
12/10/14 pjtank18 Minneapolis, Minnesota
I recently made a huge booking error, which would of cost me big$$, and the staff were extremely helpful, friendly and professional. I'm on the road 100 nights/year and don't find people who are this kind and who are so helpful!
Overall Rating
"Fairly nice, reliable"
11/21/14 Kathi S Huntsville, Alabama
Gathered here for a wedding weekend. Unfortunately, there were multiple parties going on, thankfully they all left on Sunday and we stayed until Monday. The noise level in the lobby was outrageous, kids from an ethnic party were screaming and running around the lobby while very intoxicated members of another wedding party took over public areas and seemed very upset when our group was utilizing public breakfast area space to have a nice quiet gathering. Hotel staff did nothing to put a stop to the noise or chaos. Otherwise, the rooms were fine, no frigs/microwaves in regular rooms. You have to ask to get a room with a tub to bathe little ones, most have huge walk in showers only. Rooms are standard and not outstanding. The mattresses were very comfortable, however. Breakfast nice and basic, not much for protein but the waffle maker shaped like Texas was fun. Close to shopping areas and some good restaurants.
Overall Rating
"Noisy guests"
11/16/14 Alan G Roswell, New Mexico, United States
I stayed here two nights on a business trip. The hotel is very nice and the rooms are clean and comfortable. Breakfast is good, and the breakfast area is nice. The staff is friendly. Overall, I would stay at this hotel again. Now here is the bad. They put us in an adjoining room, and our door was open, so that was a little disconcerting. We closed and locked the door. On my second the hotel put a wedding party in the room right next to ours, with the adjoining doors. When the whole party decided to come to that room at 11 it was no fun. They were loud, and obnoxious. I could have called the front desk, but I knew it would end soon as they were too drunk to make it much longer. I did not want to pack everything up at midnight to move to another room. I was frustrated that the hotel did not have the insight to think, hmmm. Maybe a business traveler wouldn't want a wedding party right next to him with an adjoining door.
Overall Rating
"Great hotel and service"
10/06/14 COcrazyhouseof5 Thornton, Colorado
We stayed here over the weekend as we were in town for a softball tournament. Rooms were clean and updated, great water pressure in the shower, and friendly staff. They allowed us to use the breakfast area and kitchen for our team meals and even stored our extra food for us. Our team of 13 year olds were able to have study hall in the lounge area, and got a kick out of the waffles shaped liked the state of Texas. Thank you for your hospitality....if we are back in the DFW area, I would ls definitely stay here again!!
Overall Rating
"Relatively new, very clean hotel"
08/13/14 Valerie Y Georgetown, Texas, United States
This hotel is relatively new. Everything was very clean and it gives a great impression immediately as you walk through the doors. The free breakfast is great. Good selection of things to choose from. The only negative I have is the coffee. It's a little too strong and bitter for my taste. I don't know what kind it is but it should be smoother and better tasting.
Overall Rating
"Very Noise With Thin Walls"
07/30/14 dandkc Oregon City, Oregon
No sincere greeting when we arrived. We were treated as if we were interrupting the employee. Newer Hotel but ran down. High noise level with thin walls. Bedding was very thin, pillows and sheets were mis-matched and spottted with stains. Carpet not clean and air conditioner/heater had large broken and missing pieces. The odor in first room was that of something burning, while the heat was on. We moved to another room and again the same ill odor. No refrigerator or microwave in either room as in other Marriott hotels. Our stay was for seven nights. After the first two nights of excessive noise we checked around to see about getting to another hotel. Unfortunately all were booked. On checkout the desk employee was in the breakfast area and just reached for the key and left us with no exit greeting. The only friendly face and exchange we had was with the maintenance man who was busy through our stay.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews