"We were a little disappointed."
Everything was just "ok"...based on the comments and ratings we saw on hotels.com (4.1 out of 5 possible points) we expected better. The 2-star rating more accurately reflects the level of expectation future guests should have. my suggestion to the hotel: have an attendant clean/wipe the crumbs away from the countertops of the breakfast area.. we go […] there about 1.5 hours after it opened and it looked like terrible.. a little cleaning would go a long way!!! Read moreGenuine Hotels.com guest review
"Nothing to write home about"
The room was acceptable for the price. Very basic. If you just want a place to sleep and don't care about amenities this is the place. Continental breakfast was basic.Genuine Expedia guest review
We stayed two nights. Very clean room, decent breakfast. Good value for our family.Genuine Expedia guest review
"Close to the river trail!"
We arrived late, and were greeted in a friendly manner. The hotel was easily accessed from the highway.Genuine Expedia guest review
The rooms are spacious and comfortable. The cleanliness needs improvement. Our coffee pot was not clean or restocked, and the breakfast area needed all the counters cleaned up which I did as well as restocked which took a lengthy time period. People had to wait 10+ minutes for coffee and waffle batter.Genuine Hotels.com guest review
"Quality Economc choice in convenient location"
The room was clean as always. Hotel staff was friendly. Breakfast has improved. Located close to parkway which is great when you have things at each end of town. It can be a bit loud in the room sometimes because as with any economy lodging the walls are a bit thin.Genuine Expedia guest review
The environment was nice with a small exception of a child running around on the floor abouve at 10 in the evening. I do not blame the Hotel but he parents for that.Genuine Hotels.com guest review
"Wouldn't stay again!"
The staff was not well dressed, organized, or knowledged. It seemed that the motel's computer operating system was slow running and it took forever to retrieve paperwork. The room was not terribly clean and had a weird smell. They hadn't used fittied sheets on the bed, so we were fighting sheets all night. The TV guide list was incorrect and the pool […] towels are a joke! But the pool was nice and the breakfast wasn't half bad!! Read moreGenuine Expedia guest review
""This hotel is okay for a quick stay"
When we went to our room it had not been cleaned from the previous people so i asked for a different room. So we went to our new room and it was clean and decent. It seemed like a decent room for the rate and for families. It isn't the kind of place for a romantic stay. If you just need some where to stay for a night, then it isn't too bad.Genuine Hotels.com guest review
"We enjoyed our stay"
The room was clean, the beds were comfortable, the staff were very nice, the price was right. We would definitely stay there again.Genuine Expedia guest review
"close to good local resturants"
room was not clean, requested it to be cleaned and nothing changed. did not wash bathroom, just wiped it down. did not change sheets until we made a fuss. prices incorrectGenuine Hotels.com guest review
"Ok but needs better tv package"
There was no ESPN!Genuine Hotels.com guest review
"On my way to Eugene"
On a 3600 mile motorcycle trip to put on my bucket list, I stayed at the Sugarloaf Motel. The room was very clean. Hotel check in staff was easy, professional and very nice. Breakfast @ 6am was great!!! The new BBQ place just down the street, Turn right at first light, go just passed overpass and its on left was awesome food. Places like this made my […] entire trip great. Read moreGenuine Hotels.com guest review
"Sleep and go..skip the breakfast..."
Business trip, GREAT internet access, skipped the free breakfast as it looked and smelled horrible, went out instead...even burger king across the street would be a better breakfast choice!Genuine Expedia guest review
Nice place to stay. Directions were a bit confusing so drove around a little more than I would have liked.Genuine Hotels.com guest review
Nice hotel for the price. Nothing fancy but we did enjoy our stay. The hotel was booked so breakfast supplies were a little low and took some time to refill but for a free breakfast it was pretty good!!Genuine Hotels.com guest review
"Great place to stay for the money."
Great room, price and location. Fridge Small Flat screen with good channels including showtime. good water preasure and temp control in the shower. all exterior entrances. Pool is outside in the middle of a parking lot. nice pool but wierd location. Hotel staff was slow and disingaged but ok.Genuine Expedia guest review
We stayed here during the big quilt show in Sisters. It was very convinent close to Bend and about 20 min from Sisters. The room was nice. The breakfast was lacking in cleanliness and supplies. We stayed there 4 days and every morning we got there, there was no coffee. When we asked, they made a sludge like drink that was what they called coffee. I […] don't think either worker knew that they were doing when it came to coffee making. After they made the coffee they finally attended to all the other lacking areas of breakfast like resupplying everything and emptying the overflowing trash. Good place, rough breakfast but we didn't have to spend time at another sit down place. Read moreGenuine Hotels.com guest review
breakfast bar was weak. Out of coffee one the first day and not much to choose from. The room itself was good and location is good also.Genuine Hotels.com guest review
"Good for the price!"
I stay here for a week each July. The new bedding was a good improvement over the old bedspreads. The bathroom is always clean. The beds are very comfortable. The daily service was spotty this year. The room carpets are never clean and leave the bottom of my feet black if I walk barefoot in the room. I asked the front desk staff to have a large sticky […] spot on the carpet cleaned but it wasn't done. Nonetheless I will continue to stay here if the price remains reasonable and the beds and baths are clean. Read moreGenuine Expedia guest review
"Good value for the rate"
This is our second stay at Sugarloaf. It's an older hotel in need of updates (flat screen TV's) but we nearly as pleased as the first stay a year ago.Genuine Expedia guest review
"Excellent place to stay!"
Don't let the "motel" in the name fool you! This is certainly hotel quality. The front desk service was a bit slow, but everything else was great! There is a very extensive breakfast every morning, the rooms are always clean and fresh, and even though the building is right on the highway, the rooms are SILENT!Genuine Hotels.com guest review
"Pass on this one!"
although the hotel looks new and decent from the outside, its a poorly run motel. When we checked in, no rooms were ready at 3pm. So we came back later in the evening. There were kids putting off fireworks on the third floor hallway areas.We givien a room that already had someone in it. The front desk clerk told us there was only one room left with […] 1 queen bed. We had paid for 2 queen beds. She offered a roll away bed and 10% discount!!! Told us to call expedia and find another hotel. Told her that I would complain to here management and whomever would listen if we didnt get what we paid for. She somehow miracleously came up with a room with 2 queen beds. they had obviously overbooked. The motel was noisy and overrun by a bunch of party people for the weekend. The facilities were dirty, cigarrette butts everywhere on the stairwells. Worst place I have stayed in years and the clerk was rude. Read moreGenuine Expedia guest review
This was our second stay by choice. The first room we were given smelled of pet urine. The second was set up for handicap and the hotel was not aware it was a handicap room. The third room had a broken door lock but all in all the room was fine. Returned to the room on the second day in the afternoon and the room had not been serviced by a maid. As […] we left we placed the tag on the outside door saying please service room. Returned late evening and still there had been no maid service. The staff did not keep up on the breakfast, low on food, area was not keep cleaned, on the plus side they did have boiled eggs. It seemed that the hotel management does not exist. Our next visit we will stay at a different hotel. Read moreGenuine Hotels.com guest review
location was great for getting groceries for the day trips, etc. pool was nice and clean - breakfast was good and ready on time ... it was on a busy road so it wasn't for the scenary at the hotel but it was convenient for sight seeing .... stairwells and elevators had some trash but otherwise everything else was very nice.Genuine Hotels.com guest review
"The Continental Breakfast was awful"
The hotel was okay but the breakfast was the pits. They were out of most everything before 9 a.m. and it was suppose to be till 10. The young girl was not doing anything to solve the problem i.e. re-stocking etc. Would not stay there again.Genuine Hotels.com guest review
Good front desk staff, very helpful in recommending places to eat. Liked location of room. The lamp on my side of the bed didn't have a long enough cord to plug in the wall, so it didn't work!Genuine Hotels.com guest review
"Lack of attention to detail"
Arrived at 5pm and was told that the room may not be ready. It was, but they did not know for sure. Got to the room and there was no toilet paper. I had to chase it down. Breakfast the next morning was not ready when they said it would be. The next day it was. Great location for sites, but their employees seemed to be unable to pay attention to det […] ails. Read moreGenuine Hotels.com guest review
Great room. Excellent continental breakfast. Friendly staff. We will definitely stay here again.Genuine Hotels.com guest review
Over all it was very nice and close to where I needed to be. My only complaint is that there is no disabled entry into the lobby.Genuine Hotels.com guest review
"Small and clean rooms"
I use to live in Bend and saw this hotel get remodeled before we moved 4 years ago. The rooms are nice, small and clean. I did get a room next to the stair so there was a lot of foot traffic. Being on the second floor, is still had someone abve me that stayed up late and got up early. The foot noise from them was pretty loud. My advic would be to request […] a room on the top floor to avoid this. Other than that it is a nice little motel. Read moreGenuine Hotels.com guest review
"Overall good to stay"
Good place to stay in this hotel only the location is not the best.Genuine Expedia guest review
"Staying at the LOAF"
This is my second stay while visiting one of my kids. Good value, great breakfast deal.Genuine Hotels.com guest review
"Nice hotel when just passing through"
Check in was at 3:00, room was not ready till close to 6:00. Friendly staff, good breakfast; even though we had to go find the staff to refill the breakfast bar. Room was clean and quiet.Genuine Expedia guest review
"Fine place to stay for a lower budget"
My girlfriend and I stayed here for a night on a recent road trip. We weren't looking for anything too fancy, just a clean place to take a shower and get some rest after a long day of driving. I think this place fit the job pretty well. The room was a little out of date, but clean. The bed was reasonably comfortable too. Nothing special, but plenty […] good for two weary travelers passing through. Read moreGenuine Expedia guest review
"Great Room at a Great Price!"
Booked this room at the last minute while driving cross country. Very pleased with the motel. We booked 2 rooms. 2 adults in the 1st room and 2 adults and 2 children in the 2nd room. The rooms where clean, the staff was friendly. Room included mini fridge, Microwave, free wifi, blow dryer, alarm clock, mini coffee pot,cups, coffee fixin's. The bathroom […] included a tub/shower combo. They even included breakfast in the morning. They have an outdoor swimming pool but we didn't visit this area of the motel. Great Deal Read moreGenuine Expedia guest review
"Looks are deceiving"
Dirty floors and bed linens. Pool was open but so freezing cold you couldn't swim in it. Offered DVD players to rent but t.v. was so old it didn't have anywhere to plug it into. I read and heard so many positive qualities about this establishment that I was disappointed.Genuine Hotels.com guest review
"room condition not up to par"
The room was somewhat Spartan, but with a comfortable bed. The problem we had was the shower. It had a handheld shower sprayer that was supposed to clip up above so you would not have to hold it by hand. The supporting clip was broken so we did have to hold the sprayer to shower. Have you ever tried showering with one hand? Kind of tough. When we told […] the clerk at checkout he told us that the problem had been reported earlier. Still we were given a room that was "defective." Read moreGenuine Hotels.com guest review
"Fine motel for the price"
Stayed at Sugarloaf for a spontaneous one night getaway in Bend. For last minute reservations, this motel was nice. Had continental breakfast, reasonable beds, a shower, flat screen cable tv and free wifi. Our needs were met.Genuine Expedia guest review
"Good, Clean place to stay"
Very Affordable, last minute reservation. Perfect location for us that were passing thru. Very short handed, however. The front desk staff was one person & in the morning, the poor girl in charge of breakfast was being ran over by the other staff. No one wanted to lend a hand to help her, just send her this way & that way. Hotel was quiet & very cl […] ean. Read moreGenuine Hotels.com guest review
"great hotel for passing through"
I was just passing through, and spent one night in this hotel along with a 9 year old and our dog. There were no weight restrictions on the pet, which I appreciated. There was also a nearby lot/field where you could walk your pet. We did not use the outdoor pool, but saw several people doing so. I must say we skipped the breakfast as well. Though it […] looked good (waffles, toast, muffins, bagels, cereal, biscuits and gravy), the breakfast room was packed. While this hotel does not seem convenient for downtown, it was convenient to the highways, with nearby shopping and restaurants. In fact, just north was a very nice shopping center with various restaurants (sushi, Carino's, Mexican, etc). The room was clean and the staff friendly. I would stay there again if passing through. Read moreGenuine Expedia guest review
"clean has basics and good breakfast"
Friendly night staff helped me get a much needed fax . It took a while but the staff was very patient with us .Genuine Expedia guest review
"clean and convenient"
Although next to a main highway, the room I had was sufficiently quiet for a good night's sleep. Overall maintenance of the motel and grounds was excellent and my room was clean. A flat bottom sheet made for some distractions during my two-night stay, and the bath/shower in the adjacent room made for an unexpected wake-up call. The continental breakfast […] was adequate and the cleanliness of the service and space above average. I did miss having a piece of fresh fruit to go with waffel, coffee, and hard-boiled egg. Read moreGenuine Hotels.com guest review
"Lot's of bang for your buck"
I've stayed at a lot of dive motels on the strip to save $ and ski. This one is heads and tails above the rest for the same $. Don't worry this place is no dive, just a nice family oriented joint. Great filling breakfast, waffles, and biscuits n gravy is included. Nice quiet motel, never heard traffic or neighbors. Free wifi. Good location, easy to […] get to downtown, and Mt. B access. One complaint-Cable but no ESPN? That was almost a deal breaker. You can shop around but you won't beat this deal, trust me. Enjoy Bend what a cool place and friendly vibe. Only reason not an across the board 5 is I assume I'll save the 5 for a chateau in the Swiss Alps someday, LOL. Read moreGenuine Expedia guest review
We always stay here when we are in Bend, what an excellent place.Genuine Hotels.com guest review
It was one of the best places i ever stayed. cleanest comfortable an staff was great. very very nice!!!Genuine Hotels.com guest review
"Nice little hotel"
I travel to Bend often and for the price it's the best place I've found. It's not fancy, but it's clean & staff is very nice.Genuine Hotels.com guest review
"Yummy breakfast, clean room!"
Great price for nice, clean room plus breakfast. I wasn't thrilled that they used an untucked flat sheet instead of a fitted sheet on the bed. But other than that, the room was comfortable and clean, room service was great, and the breakfast buffet was really good with the waffle bar, nice tea selection, and biscuits and yummy gravy. They even provided […] take-out containers for people who needed breakfast on the run. We would choose this hotel again! Read moreGenuine Hotels.com guest review
room was clean, bed comfortable, loved the pillows, breakfast was adequate, but they missed the mark on the wake up call. Stayed in Bend, OR, had an extremely important appointment to be at in California (5 1/2 hr. drive) by 10:00 am. and never received the the wakeup call. Woke up 10 minutes before we had to leave; no time to shower, brush teeth, or […] eat breakfast. Not the way to start your day. Read moreGenuine Hotels.com guest review
"Good hotel for price"
We were headed to Eugene, OR and needed a place to stay the night along the way. I was glad for the clean rooms and tasty continental breakfast.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )