Hotel Royal Castle - Mumbai

Truly awful! We checked out soon after checking in. We paid for a plan that includes "Free internet" only to be told by the hotel that the free internet is only for 1 hour. Three of the 4 sides of the hotel face walls of adjacent buildings so you will feel instant claustrophobia. The lobby is up 2 flights of stairs, so be prepared to haul up all your […] luggage by yourself prior to checking in. Most taxis are not even aware of this hotel because it's hidden within another building. The Super-Deluxe room we were offered (their top of the line room) had huge cracks in the bathtub and the knob of the slide lock fell off shortly after we closed it. We had to look for available resources within the room to unwedge the lock and free ourselves from the room. The front desk takes your passports away for half an hour to "upload" details, but the next hotel we checked into simply made a copy and handed them back to us immediately. Though this is not necessarily the fault of the hotel, I should mention that it is more difficult to get taxis in front of this hotel because most taxis don't see this as a spot to pick up fares. We ended up staying at a hotel a couple of minutes away in the same category which offered amenities light-years ahead of this hotel, for not much more in price. Read more

Genuine Hotels.com guest review

The hotel itself is unimpressive. I had no hot water, though it was not an issue since the weather was warm. The sheets had a couple of rust stains while the comforter has a couple of 'mystery stains'. Major areas are clean, but you can tell that dirt and grime is accumulated in corners and light switches. The towel smelled of bleach, but that's a good […] thing. However, staff is incredibly friendly and helpful. Location is also good for visiting southern Mumbai. I felt safe enough walking around in the area (standard travel precautions always apply, though), however I did not venture out at night because after a full day of walking around I was ready to pack it in by sundown. Overall a decent hotel with great staff but you have to be a bit forgiving when it comes to cleanliness. Read more

Genuine Expedia guest review

Small hotel on second floor of commercial building. Our room did not have view from windows (opened onto light shaft). Very clean rooms. Very good location in nareighborhood commercial district with close restaurants and shops. Near mtkionajor train station.

Genuine Expedia guest review

Convenient location. Enjoyed our stay.

Genuine Hotels.com guest review

pay a bit more and find a 4 stars

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i would stay in this hotel again. the staff is very very helpful they help with the cab, and were to go and how to get around. spot to stay

Genuine Hotels.com guest review

Not the best location. Bedroom was clean and simple. Have clean towels every day. You can probably find something better and cheaper!

Genuine Hotels.com guest review

Most taxi and rickshaw drivers were able to find it easily. It's located in a popular Hotel area, near the train station. The hotel was clean with working AC, warm water (you have to let it run for a while though), and good, honest service. It is safe to ask for the hotel travel agent, he will work out safe and inexpensive taxi drivers to go around […] town, the airport or outside the city. Read more

Genuine Hotels.com guest review

the staff was really nice and helpful. the hotel was undergoing some construction/remodeling outside, which caused noise, but which is completely understandable. The only thing I did not like was the impossibility of using the hotel's wire-less, which was not free, but paid, and rates were higher than in NYC. Luckily I could find a decent Cybercafe […] nearby. Read more

Genuine Expedia guest review

This is a very good no frills, budget hotel for short duration stays (I stayed for 1 night). Clean room and bathroom, clean and comfortable bed and sheets, friendly and helpful staff, good location and very reasonable tariff. Good value for business travelers and students. Hot water available 6am to 10am and for sometime in the evening. Normal running […] water all day and night. Air-conditioner works. TV works on and off. Don't expect luxury services or frills. Helpful staff around all the time. Read more

Genuine Expedia guest review

this hotel is the norm for indian standards.The rooms are small, musty and although they have windows, there is no view..The housekeeping is not to western standard and the bathrooms definitley need a refurb and a good clean. The location is good thats if you want to venture out into the horrendous infrastructure and extremley congested and poor roads. Yes […] this is still a third world country, but for what we paid,you can get MUCH MUCH BETTER in all of the other asian citiesGenerally budget accommodation in India is of very poor standard especially in the cities..Come on India, pull your socks up and start making hotel standards better. Read more

Genuine Expedia guest review

What you expect of a 2 star.... good location.... cleanness was ok... they only serve Tea/Coffee and some small sandwich...

Genuine Hotels.com guest review

This was a nice hotel, not expensive by US standards. There was AC which was very appreciated and it was a 50rs taxi ride to the historical center of Mumbai. We enjoyed our stay!

Genuine Hotels.com guest review

Initially I was somewhat sceptical after reading the reviews but had not much of a choice as I wanted to live close to this location. I am not disappointed as it was as described on the internet. The staff were friendly and the manager was really helpful. They let me shower even after checking out as my train leaves pretty late at night. They checked […] my train confirmation as well. The square footage in Mumbai is comparatively smaller than many places in India and so is this hotel room. My only suggestion would be that the bathroom could have been somewhat tidier and the hot water could have been switched on automatically rather than reminding the staff to do so. This place is in a busy location and you have to bear with honking during busy times. The hotel is above a restaurant called 36 Oak & Barley and it would have been easier if this would have been mentioned in the address. I would say as per the cost of living in Mumbai, this is good value for money and better than hotels I stayed in other cities. Read more

Genuine Expedia guest review

This place is awful. The rooms were dirty, tatty, noisy and not a single Mumbai taxi driver I spoke to (which was a fair few) had ever heard of the place, let alone knew how to find it. The staff were just plain rude and couldn't have made their indifference much more obvious. I stayed in 3 other hotels during my trip, this was by far the worst of them […] all and that 3 includes 2 others which were cheaper than this hole. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice staff, big room, quite soft bed if you measure it in indian standards. A bit small bathroom, some mornings I had to take a cold shower. But it as a good hotel.

Genuine Expedia guest review

We spend three nights at the Royal Castle Hotel in Mumbai. The "super delux" room was comfortable and clean with AC and a private toilet and shower room. Staff were helpful and responded to my emails prior to our arrival. The hotel location is near Kemps Corner in an area known as Gowalia Tank - which taxi drivers seem to know. The location is pretty […] good to gain access to south Mumbai, and easy walking distance (10 minutes) to Grant Road train station. The hotel doesn't have its own restaurant but there are numerous places to get a bite or have a tea/coffee within a few minute walk. All in all its a good choice for a reasonable price in a convenient location for south Mumbai. Read more

Genuine Expedia guest review

We specifically requested a twin/two single beds. There was no correspondence from them to state that wasn't possible. we arrived to a double bed. They did provide an extra single mattress which was expected for us to sleep on the floor.After seeing rats run up the piping at the front of our hotel neither of us was game to sleep on the floor. There […] was complimentary water in the room…which was opened and simply refilled from the tap. An inexperienced travel couldve found themselves with Bombay belly on their first day . big thumbs down from me. Read more

Genuine Hotels.com guest review

A decent hotel in a central location. Rooms are clean and tidy though they do not really offer anything more. Managerstaff/s behind the desk is a bit lacy, almost ignorant, although if you snap up they're attention you will eventually get the things you are after. No breakfast area, breakfast is eaten in the room!!!!!! and there are nowhere to sit but […] in bed!!!!???? Read more

Genuine Hotels.com guest review

The Royal Castle lacks charm, but it is clean and the staff is very nice and helpful. It is rather far from the tourist areas, but I considered that a blessing, really. Taxis are cheap and easy to find in Mumbai, and in this neighborhood nobody pesters you to buy things. I'd stay there again!

Genuine Hotels.com guest review

Shabby reception, Don't care attitude and they really do not care. I was made to wait next to the kitchen and not even at the reception, given a shabby room, denied a cleaner room, made to walk around for over an hour for an internet center when there was one just a few feet away. I was in no mood for a fight as i had better things to do and just avoided […] coming back to the hotel until sleep time and checked out as soon as i could. Read more

Genuine Hotels.com guest review

This hotel doesn't cost much to stay at. But I guess, you get what you pay for.. The hotel resides on a busy street so beware of honking cars. Might be some trouble to sleep if you're not used to a lot of noise. The location of the hotel is in walking distance from chowpatty beach. There's no restaurant or bar in the hotel, but they order breakfast […] that you can eat inside your room. Read more

Genuine Hotels.com guest review

Hotel Royal Castle is a budget accomodation in Mumbai. For Indian standards it is clean including the sheets. The sanitary equipment is of course very basic but clean. Try to get a room out to the back as the rooms near the reception and to the front road are really noisy. The hotel is not very far away from the train station Grant Rd. The main tourist […] attractions are not so far away by taxi but during the peak hours trafic can be really slow. The hotel staff really tries to solve all your problems. Ask them for anything and they will have an answer for you. Read more

Genuine Hotels.com guest review

maybe the room was a bit small and there were other bigger rooms available so I got to move to somewhere better. Maybe a dining room would be a good idea but otherwise a good place of the value for money type.

Genuine Hotels.com guest review

First of all, this is a 2 star hotel, so do not expect the Hilton quality. But as a 2 star hotel, it is really good: clean, tidy, normal size rooms. The price is indeed a little high if you compare it with other cities, but Mumbai is very expensive - so if you compare the price with other hotels in the city, you will realise it is OK. The staffs were […] kindly. FYI: the airport transfer to the international airport is ~300 INR with a taxi (based on odometer) Read more

Genuine Hotels.com guest review

I will definitely recommend this hotel to everybody especially to those going for U.S.visas..Intially we were a little apprehensive after seeing the external appearance of the building ,but,were pleasantly surprised by the interior. The rooms are extremely clean and pleasantly spacious .The bathroom is also very clean and has hot water at all the times […] when really required .We were very surprised when we got our required cup of morning tea at 5.30 a.m. within 5 min of ordering it.To sum it up a hotel worth staying in .Gives you real value for money. Read more

Genuine Hotels.com guest review

OVERALL SATISFACTION AND COMFORT VERY GOOD. WAITERS EXTREMELY POLITE AND COURTEOUS.FRIENDLY ATMOSPHERE. OUTSIDE APPEARANCE NEEDS TO BE UPDATED TO MODERN STANDARDS. THIS WILL REALLY ENHANCE THE VALUE OF THIS HOTEL.CLOSE TO FAIR SHOPPING AREA.TAXIS WERE EASILY AVAILABLE OUTSIDE THE HOTEL.THIS WAS PARTICULARLY USEFUL FOR OUR PARTICULAR NEEDS

Genuine Hotels.com guest review

It was worderful Experience. All the hotel staff was very decent and helpful. Thanks to Raj as well. Room was too good. The only thing which mabe be felt bad was ,while booking i saw in the photos that we'll be gettting a Bath tub, but for a standard room it was not there. So just a request to the Hotel.com that please show the screens based on the […] Rooms type. Apart from that al together it was a superb service and food. Thanks Hotel.com and Royal Castle. Read more

Genuine Hotels.com guest review

Good value basic hotel for one or two nights. It is near the Gandhi museum at Mani Bhavan but you need to get a taxi (or walk to Train station) for other sights.

Genuine Expedia guest review

Hotelli on hyvin vaatimaton, mutta toisaalta tarjoaa hintaan nähden intialaisittain tyydyttävän majapaikan. Hotelli on turvallinen (vartija ja henkilökuntaa eri kerroksissa ympäri vrk:n), mutta melko meluisa. Henkilökunta keskustelee öisinkin, pulut visertävät ikkunan ulkopuolella ja rotat vipeltävät katolla. Huone on vaatimaton, mutta siisti, lämmintä […] vettä tuli ilmoitettuina aikoina. Paljon englanninkielisiä kanavia. Erinomaisia kasvisravintoloita lähettyvillä, henkilökunta osaa opastaa niihin. Read more

Genuine Hotels.com guest review

Rena och mysiga lakan!! Händer typ aldrig i Indien. Prisvärt ochhyfsat nära strandpromenaden och tåg

Genuine Hotels.com guest review

checked out asap. single rooms do not have a private toilet (should have read the fine print which talked about private bathroom but not toilet (?!)). private shower is not really a shower but a tiled room with taps on the wall. way expensive for what it was. wasted money. If I wished booking that kind of room I could have found sth much cheaper.

Genuine Hotels.com guest review

Stayed there for one night. Then checked out and found me another hotel. Small and dirty rooms.

Genuine Hotels.com guest review

Für ein Standart DZ passt das Preis Leistungsverhältnis. Obwohl man uns beim eincheken sagte das unser gebuchtes standart DZ noch nicht zur verfügung steht und wir die erste Nacht in einem deluxe Zimmer verbringen müssten und am zweiten Tag in das standart wechseln müssen. Haben wir dann aber nach einer kurzen diskussion unser normales Zimmer für die […] beiden Nächte bekommen - meiner Meinung ein Versuch uns etwas mehr geld abzunehmen. Fazit, kleines Zimmer sehr kleineres Bad könnte sauberer sein aber für den Preis war es für uns okay. Read more

Genuine Hotels.com guest review

unsere zimmer waren geräumig und relativ sauber. warmes wasser im bad war glückssache. service findet nur nach aufforderung statt. als preisgünstige unterkunft in mumbai aber doch zu empfehlen. bei bedarf gibt es immerhin täglich frische handtücher und die zimmer werden gereinigt. wir werden unseren nächsten aufenthalt in mumbai wieder dort verbringen. das […] personal ist sehr freundlich und bei entsprechendem tip auch hilfsbereit. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

A decent hotel in a central location. Rooms are clean and tidy though they do not really offer anything more. Managerstaff/s behind the desk is a bit lacy, almost ignorant, although if you snap up they're attention you will eventually get the things you are after. No breakfast area, breakfast is eaten in the room!!!!!! and there are nowhere to sit but […] in bed!!!!???? Read more

Genuine Hotels.com guest review

This hotel doesn't cost much to stay at. But I guess, you get what you pay for.. The hotel resides on a busy street so beware of honking cars. Might be some trouble to sleep if you're not used to a lot of noise. The location of the hotel is in walking distance from chowpatty beach. There's no restaurant or bar in the hotel, but they order breakfast […] that you can eat inside your room. Read more

Genuine Hotels.com guest review

Trist och tråkigt hotell i stökigt kvarter, långt från Colaba där det mesta händer. Rummet var dock rent och personalen vänlig. Rummet saknade fönster, hade bara någon slags ventiler som släppte in alla ljud utifrån. Framför allt saknades all charm och alla trivselfaktorer. Jag skulle aldrig välja det här hotellet igen.

Genuine Hotels.com guest review

Pas trop loin de Colaba et de la CST, Quartier pas terrible, tres bruyant et un peu glauque, on peut facilement trouver beaucoup mieux et moins cher, chambre exigue pas de fenetre sur l'exterieur

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Ein sehr schönes und für Mumbai ruhiges Hotel! Das gesamte Haus ist sehr sauber, das Personal von Management bis Hoteljunge sehr freundlich und hilfsbereit. Alles notwendige befindet sich in der Umgebung: Früchteverkäufer, Tee-Shop, einfache Restaurants und teure, Kleiderläden, Buchläden und auch der Strand ist nur 20 Minuten per Fuss entfernt. Uneingeschränkt […] zu empfehlen auch für jeden, der öfters in Mumbai sein wird oder muss. Read more

Genuine Expedia guest review

Hotel Royal Castle is conveniently located near Kemp's Corner in Mumbai. The entrance was inconveniently covered in newspapers for the duration of the stay whilst it was unclear what kind of maintenance was being done. The room was reasonably quiet, clean and all basis functionalities were working, including hot water 24*7. The staff was not particularly […] helpful and did not come across as very courteous or client oriented. At the price paid, such hotel may be what to expect, but one can get a much better hotel for just a few rupees more, and a 5-star luxury hotel is also to be considered give the little price difference. Read more

Genuine Expedia guest review

Il me semble que l'hôtel est en rénovation dans beaucoup de chambres. L'hotel ne fait pas le ménage dans la chambre tous les jours, et ne change pas les draps. La "douche" est de type indien, c'est à dire un grand sceau avec une coupelle. On s'y habitue!

Genuine Expedia guest review