"Convenient location ( close to I 80)"
One of the reception clerks did not know what he was doing - The keys did not open the room door, I had to return to the desk ! When tired, after many miles driving, that is no fun !Genuine Expedia guest review
Very cleanGenuine Hotels.com guest review
"Horrible Front Desk Service"
To start most people stay at this hotel for the convince too gambling. However they closed the casino for 16hrs for a soft wear update. But we were not told about the closing at check in. In fact we were not told about it until our second trip back into the casino at 9 that night. The women at the front desk were rude on check in and check out. The […] beds were very uncomfortable. Horrible stay and service. Stay at Harrahs they have looser slots too. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for posting your review on expedia, Keith. I am so sorry to hear about the service you did not receive at the front desk. We understand that communication is key in ensuring the best service to our guests. I have sent your comments to the front desk management team for review. We will continue to work hard at achieving unmatched service and really at wowing you on your next visit. Thank you for allowing us the opportunity to improve our service and for being our guest. We certainly hope you give us another try.
When we arrived our room wasn't ready they had to clean it first and there was a food sack leftovers still in the dresser. We had to wait 1 and a half hrs.Genuine Expedia guest review
Was a great stay! Very nice customer service!Genuine Hotels.com guest review
no complaints. will stay there again.Genuine Hotels.com guest review
We enjoyed our stay very much. The staff was very friendly and the room was fantastic. We will be staying there again.Genuine Hotels.com guest review
"Nice room overlooking the river"
A very nice, clean room overlooking the river. We actually had a view between the two smoke stacks of the riverboat so scenic pictures were ready-made. The room came with a coffee pot and refrigerator built into the chest of drawers. The hotel staff was attentive, professional, and very helpful for first time visitors to Council Bluffs. The coffee shop […] (Bella's Bakery and Café) was exceptional and pretty normal pricing for a casino. The Patty Melt, Mac and Cheese, Farmer's Skillet, and Breakfast Quesadilla were all excellent and more than enough food (of course, I am over 50). And they're not far from the other casinos nor from the Twisted Fork in Downtown Omaha where you can get Chicken Fried Bacon (a must try, if you have no cholesterol concerns). Read moreGenuine Expedia guest review
"great place to stay"
will definitely come backGenuine Hotels.com guest review
"Riverboat Casino experience"
Was nice overall.Genuine Hotels.com guest review
"NEEDS MORE HAND TOWELS"
WILL STAY AT THIS HOTEL AGAIN IF IN AREAGenuine Hotels.com guest review
"Nice hotel with casino under the same roof"
Good experience. Sports has a promo of wings! Yummy!!Genuine Expedia guest review
Had a great time. Room wasn't available, so was given a suite with a great view.Genuine Hotels.com guest review
Bathroom floor was rather sticky, and the bathroom sink was rather slow and loud when draining. Over all the room was nice.Genuine Expedia guest review
I will never stay with any Expedia hotel again. Why cant I get a receipt at the hotel????? Please send me my receipt for my last stay.Genuine Expedia guest review
Excellent stay. Room was beautiful. Only thing was at check in the clerk just handed the keys and did not tell us where our room was or where the elevators were. This was our first visit and we also enjoyed the Casino a bit tooGenuine Expedia guest review
The room was very clean and quiet. Would recommend it to anyone.Genuine Hotels.com guest review
Nice hotel. Well maintained.Genuine Hotels.com guest review
Hotel was very smokey. Lots of construction going on. No close parking spots because of construction. Pool was nasty and the water was way to chlorinated. Tasted like sweat. YUCK. Would not recommend this hotel. On the positive side. The room was clean and the beds were comfy.Genuine Expedia guest review
Our one night stay was good and the room was nice, but the machines in the casino weren't paying!Genuine Expedia guest review
It was great, except for the smoke downstairs, but's that's only to be expected from a casino hotel. Maybe there could be a better way to get to rooms without having to walk so much through that smell.Genuine Hotels.com guest review
"Ok but staff not very friendly"
Left large tip the first day for housekeeping bc we have kids and housekeeping didn't even write thank you. Front desk unfriendly when checking in- trying to do too many things at once and didn't give us the focused attention we deserved. Pool was nice. Restaurants are nice.Genuine Expedia guest review
It was a very nice hotel. I can't walk far and I was able to get a wheel chair. If it wasn't for that, we would have had to leave. Room service was awesome and the food was great! Only negatives was the remote for the tv which kept turning off and hard to push....I even had someone up to look at it and he said nothing was wrong!?!? I heard someone on […] the elevator say there was bugs in their bathroom....eww. I would recommend a safety rail or handle in the bathroom to get into the tub/shower. Read moreGenuine Expedia guest review
Very clean-friendly staffGenuine Hotels.com guest review
"Great, except for saltwater pool/hot tub"
The only complaint that we have about this hotel is that the pool and hot tub are a salt water system. Salt water makes my son & I break out terribly. It never occurred to me that it would be salt water. I am prepared when we go on a cruise ship. Everything else about our stay was great!Genuine Expedia guest review
Overall experience was great! Would stay again when in the Omaha area.Genuine Hotels.com guest review
Love this place!Genuine Hotels.com guest review
"Perfect ending to a family vacation."
The kids enjoyed their stay starting at the awesome buffet, then the coolest pool area with doors that open to the scenic river and then off to the Kids Zone. Had a great time and will return.Genuine Hotels.com guest review
A must stop in Neb. Great atmosphere ....Genuine Hotels.com guest review
Staff was rude from the second I walked in the door. I needed a cart to take extra items to my room and I had to wait 15 min for their "valet" people to escort me with the cart to my room (they wouldn't let me just take the cart) All in all I was not impressed by their establishment. Casino was awful and I had to use my flippin key card to get access […] to the ice machine. I will not be staying here again. PS... I also witnessed a valet driver cut me off walking across the entrance drive way and hit a puddle that completely splashed an older lady with her husband...it was unbelievable. Read moreGenuine Hotels.com guest review
"Close to zoo"
We just had a quick night there. Very good location, close to main highways and the zoo. Clean hotel, didn't have time to enjoy the pool. We ate dinner at the steakhouse restaurant on the ground floor that was wonderful! The only bad thing was the smoke smell on the way up to the room, but that was expected as we were staying at a casino hotel.Genuine Hotels.com guest review
We went to the Omaha Zoo. We did not go to the casino. The hotel was nice and the rooms were clean and neat. There's nothing negative we can say about this hotel.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for your feedback. It's great to hear our enjoyed your room. Thank you for being our guest and we hope to see you soon again.
Great room. The free upgrade to a whirlpool room was very nice. Will stay there again next time in that area.Genuine Hotels.com guest review
"Not the best experience"
The walls are paper thin, there was a baby next door that cried all night waking us up every few hours. The bed was hard as a rock, sleeping on the floor would have been more comfortable. The lobby was gorgeous very reasonably priced items in the gift shop. The restaurant downstairs with the fireplace inside was waaay overpriced,Genuine Hotels.com guest review
"Great location for the zoo"
My children Loved the pool by the river.. Our Room was nice, the food was good and casino was fun!!! It was a good location... Lots of things to do nearby!!Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing this wonderful review on Expedia, Shari. It certainly sounds like everyone had an amazing time and enjoyed the many amenities our property has to offer. Thank you for being our guest. Please come back to visit soon again.
Make-up mirror was a nice touch. Three well-differentiated food choices on the property. Received helpful travel directions from the valet staff.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for taking the time to share your experience on Expedia. We try to think of all elements to make our guests' stay comfortable and it's great to see you enjoyed those details. Thank you for being our guest. We look forward to your next visit.
It was enjoyable and service was excellent. Casino was amazing. Would stay there again.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for the five star review. I am pleased to see you enjoyed your gaming experience and our service, but don't be startled when being assisted in a friendly manner. We aim to offer unmatched service and it's great to see you noticed. Thank you for being our guest and we certainly look forward to welcoming you back.
"Great hotel, affordable"
My wife and I were looking for a hotel for a little getaway and the Ameristar was one of the highest rated and most affordable. The rooms were clean and the hotel was great. We ate at the buffet one evening and went to the casino a few times just to watch and play a little bit. It was a great experience. The only downside was the lobby smelled a bit […] like smoke from the casino, but our room and floor didn't smell like smoke at all which was great. The hotel also is in a great location. It took us less than 10 minutes to get to the zoo, downtown, and the pedestrian bridge. Fantastic location! Read moreGenuine Expedia guest review
the room was decent; clean, large quite, nice view of riverboat casino/river. Everything in casino/hotel was pretty expensive-no breakfast and not really any choices for restraints outside the resort. You will get stuck paying 3-4 for a pastry or a like $15 for a buffet, but I choose quality over quantity any day. As for the casino it was a unusually […] depressing place. I did not see many people winning, and I personally lost $40 on slot machines in about 10 minutes and never won once! Everything inside the hallways of the resort smells like stale smoke and cheep airfreshners. I don't think I would stay here again. For less than $100 you can stay in hotels with a decent breakfast included less than a couple miles away. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your review, Nick. We want all our guests to have an enjoyable stay and apologize if this was not the case. Complimentary meals may be offered based on gaming and are not limited to breakfast. I'm sorry to hear you did not win in the casino and for the smoky environment. We greatly appreciate you being our guest.
"Comfy and yummy"
Great rooms. Plus every meal was excellent! From breakfast and lunches at the Cafe with Donna to great bar service and dinner at the steakhouse. Only negative - slots were not payingGenuine Expedia guest review
Good experience. Very convenient. No complaints.Genuine Expedia guest review
I called the front desk from my room about an important issue. After 10 minutes of being on hold, I gave up and walked down to the front desk. They claimed to have been very busy, but there were no customers in sight. For someone just traveling through this place does not offer much for your money, Not even breakfast!Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Jay, thank you for sharing your experience. I sincerely apologize for the service you received. Our guests' concerns are important to us and what you describe certainly does not meet our standard. I have sent your comments to our property management team for review. Thank you for being our guest. We do hope you give us another try.
Love staying here with.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for this fantastic review. It's easy to provide five star service because we have the absolute best guests! We love having you as our guest. Thank you for visiting. We look forward to your next arrival.
"Nice hotel, clean, half-way of my destination ."
We'll located, clean and comfortable. Would be nice to have the breakfast included !Genuine Expedia guest review
Great place for a couple day getaway. Wish the casino was all none smoking. Nothing better than inhaling 2nd hand smoke.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I really appreciate your feedback. It certainly sounds like you enjoyed your stay with us. I do, however apologize for any discomfort you may have experienced with the smoke. We offer nonsmoking gaming on the third deck. Hotel floors 2 - 4 are all nonsmoking as well as the pavilion, kid quest, restaurants, and meeting/ wedding space. Next time you visit us make sure to check out these options for a smoke-free experience. We do hope to see you soon again.Thank you for being our guest.
"A Big Disappointment"
For the amount of money we spent we ended up with a room with a TV that didn't work, air conditioning that left the room so humid that everything felt very damp, and bed linens that were so thin it was like nothing was there.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for your feedback. We are very sorry to hear about the experience during your stay, this is not the standard we strive to achieve. Your information will be sent to the Guest Experience Manager for review.
"Nice hotel and casino"
Overall good experience, staff was courteous. Nice casino but too many people were playing multiple slot machines at one time.Genuine Expedia guest review
People make the difference here. The best staff anywhere.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I couldn't agree more, Jim. Customer service is our top priority and we strive to make "stays" into an "experiences" and am glad we achieved your satisfaction. Thank you for being our guest and for the great review.
Hotel was nice. There was not really anything within walking distance of this hotel if that is what you are looking for. Closest gas station was about a mile away so not to far. We went to the zoo which was very close. However for eating we mainly stayed at the hotel. I would not recommend the steakhouse they have there. I ordered a steak medium well […] and it came out well past well done. Manager was nice and offered to replace it I said no as we did not have time for that. We were offered desert as well. However this was only due to the manager. Waitress was not very helpful or caring about anything. Would have been nice to see something taken off the bill however we still paid over $80 for a VERY burnt steak and some pasta. Rest of experience at the hotel was pleasant. The doors leaving the rooms took forever to close which made me stand there and wait for the door to shut before I actually headed down the hall. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your feedback. I'm so glad to see your overall experience was pleasant. I do however, apologize for your dining experience at the steakhouse. Our restaurant staff pride themselves on preparing perfectly cooked steaks based on request and offering superior customer service. It sounds like we slipped up during your visit. We will continue to work hard to meet a higher level of service and hope you give us another chance. Thank you for being our guest!
"Great hotel, great stay, but..."
This is a nice place to stay, friendly, accommodating staff, clean, comfortable room, Bourbon Street restaurant was great food. But know what you're getting into with a Casino, smoking. Despite a Non-smoking room, the entire facility smelled of cigarette smoke. Frankly, I don't know of a way around this. If you are sensitive to this kind of smell, be […] forewarned. It's not overwhelming unless you go to the casino, but it is noticeable throughout the whole place! Read moreGenuine Expedia guest review
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