"Perfect ending to a family vacation."
The kids enjoyed their stay starting at the awesome buffet, then the coolest pool area with doors that open to the scenic river and then off to the Kids Zone. Had a great time and will return.Genuine Hotels.com guest review
A must stop in Neb. Great atmosphere ....Genuine Hotels.com guest review
Staff was rude from the second I walked in the door. I needed a cart to take extra items to my room and I had to wait 15 min for their "valet" people to escort me with the cart to my room (they wouldn't let me just take the cart) All in all I was not impressed by their establishment. Casino was awful and I had to use my flippin key card to get access […] to the ice machine. I will not be staying here again. PS... I also witnessed a valet driver cut me off walking across the entrance drive way and hit a puddle that completely splashed an older lady with her husband...it was unbelievable. Read moreGenuine Hotels.com guest review
"Close to zoo"
We just had a quick night there. Very good location, close to main highways and the zoo. Clean hotel, didn't have time to enjoy the pool. We ate dinner at the steakhouse restaurant on the ground floor that was wonderful! The only bad thing was the smoke smell on the way up to the room, but that was expected as we were staying at a casino hotel.Genuine Hotels.com guest review
We went to the Omaha Zoo. We did not go to the casino. The hotel was nice and the rooms were clean and neat. There's nothing negative we can say about this hotel.Genuine Expedia guest review
Great room. The free upgrade to a whirlpool room was very nice. Will stay there again next time in that area.Genuine Hotels.com guest review
"Not the best experience"
The walls are paper thin, there was a baby next door that cried all night waking us up every few hours. The bed was hard as a rock, sleeping on the floor would have been more comfortable. The lobby was gorgeous very reasonably priced items in the gift shop. The restaurant downstairs with the fireplace inside was waaay overpriced,Genuine Hotels.com guest review
"Great location for the zoo"
My children Loved the pool by the river.. Our Room was nice, the food was good and casino was fun!!! It was a good location... Lots of things to do nearby!!Genuine Expedia guest review
Make-up mirror was a nice touch. Three well-differentiated food choices on the property. Received helpful travel directions from the valet staff.Genuine Expedia guest review
It was enjoyable and service was excellent. Casino was amazing. Would stay there again.Genuine Expedia guest review
"Great hotel, affordable"
My wife and I were looking for a hotel for a little getaway and the Ameristar was one of the highest rated and most affordable. The rooms were clean and the hotel was great. We ate at the buffet one evening and went to the casino a few times just to watch and play a little bit. It was a great experience. The only downside was the lobby smelled a bit […] like smoke from the casino, but our room and floor didn't smell like smoke at all which was great. The hotel also is in a great location. It took us less than 10 minutes to get to the zoo, downtown, and the pedestrian bridge. Fantastic location! Read moreGenuine Expedia guest review
the room was decent; clean, large quite, nice view of riverboat casino/river. Everything in casino/hotel was pretty expensive-no breakfast and not really any choices for restraints outside the resort. You will get stuck paying 3-4 for a pastry or a like $15 for a buffet, but I choose quality over quantity any day. As for the casino it was a unusually […] depressing place. I did not see many people winning, and I personally lost $40 on slot machines in about 10 minutes and never won once! Everything inside the hallways of the resort smells like stale smoke and cheep airfreshners. I don't think I would stay here again. For less than $100 you can stay in hotels with a decent breakfast included less than a couple miles away. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your review, Nick. We want all our guests to have an enjoyable stay and apologize if this was not the case. Complimentary meals may be offered based on gaming and are not limited to breakfast. I'm sorry to hear you did not win in the casino and for the smoky environment. We greatly appreciate you being our guest.
"Comfy and yummy"
Great rooms. Plus every meal was excellent! From breakfast and lunches at the Cafe with Donna to great bar service and dinner at the steakhouse. Only negative - slots were not payingGenuine Expedia guest review
Good experience. Very convenient. No complaints.Genuine Expedia guest review
I called the front desk from my room about an important issue. After 10 minutes of being on hold, I gave up and walked down to the front desk. They claimed to have been very busy, but there were no customers in sight. For someone just traveling through this place does not offer much for your money, Not even breakfast!Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Jay, thank you for sharing your experience. I sincerely apologize for the service you received. Our guests' concerns are important to us and what you describe certainly does not meet our standard. I have sent your comments to our property management team for review. Thank you for being our guest. We do hope you give us another try.
Love staying here with.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for this fantastic review. It's easy to provide five star service because we have the absolute best guests! We love having you as our guest. Thank you for visiting. We look forward to your next arrival.
"Nice hotel, clean, half-way of my destination ."
We'll located, clean and comfortable. Would be nice to have the breakfast included !Genuine Expedia guest review
Great place for a couple day getaway. Wish the casino was all none smoking. Nothing better than inhaling 2nd hand smoke.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I really appreciate your feedback. It certainly sounds like you enjoyed your stay with us. I do, however apologize for any discomfort you may have experienced with the smoke. We offer nonsmoking gaming on the third deck. Hotel floors 2 - 4 are all nonsmoking as well as the pavilion, kid quest, restaurants, and meeting/ wedding space. Next time you visit us make sure to check out these options for a smoke-free experience. We do hope to see you soon again.Thank you for being our guest.
"A Big Disappointment"
For the amount of money we spent we ended up with a room with a TV that didn't work, air conditioning that left the room so humid that everything felt very damp, and bed linens that were so thin it was like nothing was there.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for your feedback. We are very sorry to hear about the experience during your stay, this is not the standard we strive to achieve. Your information will be sent to the Guest Experience Manager for review.
"Nice hotel and casino"
Overall good experience, staff was courteous. Nice casino but too many people were playing multiple slot machines at one time.Genuine Expedia guest review
People make the difference here. The best staff anywhere.Genuine Expedia guest review
Hotel was nice. There was not really anything within walking distance of this hotel if that is what you are looking for. Closest gas station was about a mile away so not to far. We went to the zoo which was very close. However for eating we mainly stayed at the hotel. I would not recommend the steakhouse they have there. I ordered a steak medium well […] and it came out well past well done. Manager was nice and offered to replace it I said no as we did not have time for that. We were offered desert as well. However this was only due to the manager. Waitress was not very helpful or caring about anything. Would have been nice to see something taken off the bill however we still paid over $80 for a VERY burnt steak and some pasta. Rest of experience at the hotel was pleasant. The doors leaving the rooms took forever to close which made me stand there and wait for the door to shut before I actually headed down the hall. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your feedback. I'm so glad to see your overall experience was pleasant. I do however, apologize for your dining experience at the steakhouse. Our restaurant staff pride themselves on preparing perfectly cooked steaks based on request and offering superior customer service. It sounds like we slipped up during your visit. We will continue to work hard to meet a higher level of service and hope you give us another chance. Thank you for being our guest!
"Great hotel, great stay, but..."
This is a nice place to stay, friendly, accommodating staff, clean, comfortable room, Bourbon Street restaurant was great food. But know what you're getting into with a Casino, smoking. Despite a Non-smoking room, the entire facility smelled of cigarette smoke. Frankly, I don't know of a way around this. If you are sensitive to this kind of smell, be […] forewarned. It's not overwhelming unless you go to the casino, but it is noticeable throughout the whole place! Read moreGenuine Expedia guest review
Room was very nice and the bed was super comfortable. The diner and buffet was wnoderful. Price was very fair and they let me check in several hours early. Thank youGenuine Hotels.com guest review
Great overall. Great overall. Great overall.Great overall.Genuine Expedia guest review
"Not as good as it could have been"
This hotel is a half way point so we tried it out. I was okay but I was not real impressed. The cost is significantly more than its neighbor and there is no greater advantage for paying more. I was displeased with the buffet. I am not sure what flavors they use, but I could taste it in the corn, broccoli, cookies and bananas foster. What is that about? […] For the price they charged for the buffet, I was very displeased. On the plus side, the room was big and clean and comfortable. TV service was not that great. Very basic cable. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs We appreciate the feedback, John. I am so sorry for your experience at our buffet being less than satisfactory. Your comments have been sent to our kitchen staff. I thank you for being our guest and am please you enjoyed the hotel room. We hope to have you back soon again.
For the most part, the room was nice. However, when I tried to enjoy a nice hot shower, the tub wasn't draining properly. by the end of my shower, it was almost as if I had filled the tub for a bath! And no, my shower wasn't overly long and I checked the drain-it was open. Then when I went to shave at the sink, again it wouldn't drain! I'm rather disappointed. […] I expected more from Ameristar. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your review. I am so sorry to hear of this inconvenience. We want all our guests to have a comfortable stay and what you describe certainly does not meet our standards. I have sent your review over to our property team. Thank you for being our guest and we do hope you visit soon again.
the tub did not drain very well and the wife was treated like a criminal when our card keys did not work for our room. Only eat at the sports bar. The others are not worth the money. Other than that it was nice.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I am so sorry about the service your wife received, Mick. We want all of our guests to feel welcome while visiting. I am glad to hear you enjoyed the Sports Bar. Thank you for sharing your feedback and for being our guest.
I love staying here whenever I'm in Omaha!Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thanks for staying with us Nancy! We appreciate your feedback and look forward to seeing you next time.
"Decent stay - but definitely some problems"
We got a room with two queen beds. My girlfriend, another couple and I shared the room together for a mini-vacation. The other couple found a bottle of lube in the sheets. This makes me wonder if they even bothered to change the sheets or just made the bed after the previous occupants left. Second, my girlfriend and I were in the pool pretty late when […] a little girl started talking to us. She told us that her parents bring her to the casino all the time and she had to baby sit and sleep in a hallway while they were gambling. I asked the front desk staff to alert security or I was going to call it in and report it myself. I waited around for about 20 minutes and security never came. I went back and asked the guy at the front desk where security was. I'm guessing he never called them in the first place because the second time I went, they showed up rather quickly. All in all, I wouldn't stay at this particular hotel again. Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for sharing your review. Cleanliness and the safety of our guests are our top priorities. What you describe certainly does not meet our standards. I sent your comments to our hotel and security management team. Thank you for being our guest.
"Great Room, + Casino&Food"
Everything was Good.Casino was not very smokey.Food was Good.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for your feedback, Rudy. We like to hear when our guests have a pleasurable stay. We look forward to serving you soon again.
"Nice and Clean"
Very nice and clean. Friendly, helpful staff. It is a casino, so there is smoking. We were very pleased with everything.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so happy to hear you had such a great experience with us! Thanks for sharing your review and for visiting. We look forward to seeing you next time!
unhappy with shuttle service, confusion with check-in, otherwise a very nice stay.Genuine Expedia guest review
"Nice hotel Casino"
My stay was fabulous -- except the person that was training the new employee needs some tips on Customer Service -- She was quite rude. The person that checked me out was not very friendly either. Never looked me in the eye - and I felt she could not wait for me to leave. She was busy on her computer??Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you very much for your feed back. I am so glad you enjoyed your stay. We want all our guests to feel welcomed while visiting and what you describe certainly does not meet our standard. Your review has been sent to our property team. Thank you for being our guest and we do hope to see you soon again.
Overall Positive - Smells like smoke on way to elevator because of proximity of casino - but the room was great and made up for this small issue.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you all had a nice stay with us and enjoyed our restaurants! Thanks for visiting and we can't wait to see you again.
"OK but room could be updated"
I stay at Ameristar quite often. the rooms are usually spotless. I must have gotten an older room as there were stains on the carpet and it needed updated. The Staff as always is outstanding.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for being our frequent guest. What you describe certainly does not meet our standard. I apologize for the room. I will send along your review to our staff. Thank you for your feedback and we sure do look forward to your next stay!
"Better Than Expected"
This was certainly the best of the Council Bluffs area casino hotels. Room looked brand new with comfortable beds and pillows. Bathroom was clean and shower produced lots of hot water. Parking garage was pretty dirty and had what looked like a homeless person wandering around in it. But the hotel and property itself was fine. Would stay there again […] . Read moreGenuine Hotels.com guest review
"Good to go"
Nice roomGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you all had a nice stay with us, Walter! Thank you for visiting and we can't wait to see you again.
"Great hotel close to airport. Great entertainment"
Always love to stay here before flying out the next day. Fun entertainment as well as clean quiet motel roomsGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you enjoy your stays with us, Ray. Thank you for sharing your feedback and we look forward to seeing you next time!
Enjoyed our overnite stay at the Ameristar. The rooms were comfortable, but I agree with other comments. The smoke when you enter the establishment in the evening is definately in the air. Luckily the rooms were fine. The next morning when we went down to the casino and lobby we were not overwhelmed by the smoke smell. They must have a great ventilation […] system. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you very much for your feedback. I'm so glad to hear you enjoyed your stay with us and apologize for the smoke you describe. Thank you for being our guest and we hope to see you soon again!
"Great casino hotel"
We really enjoyed our stay. Room was very nice and very clean!Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs We're happy to hear you enjoyed your stay. We appreciate your feedback and thank you so much for being our guest!
Had business in Omaha. What a fun hotel to stay at when business is just over the river. Played the loose slots when I wasn't out on business. Very entertaining.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you had a nice stay and a pleasant experience with us, Rosanna. Thanks for sharing your review and for being our guest.
The bed was amazing. So comfortable. Stayed overnight to catch an early morning flight. The shuttle was on time fast and smooth. Thanks!Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I am so glad to hear your enjoyed your stay with us! It certainly sounds like you had a good night's rest. Your feedback is appreciated and we look forward to having you as our guest soon again.
"Nice, nice, nice!"
We always find our room at the Ameristar to be super nice. The rooms are spacious. The beds are super comfortable. The sports bar served great food and drinks. The staff is very helpful.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Wow, thanks so much for the review. We're so happy to hear you enjoyed your time with us. Thank you for being our guest!
GoodGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs We're happy to hear you enjoyed your stay. Thank you so much for being our guest!
A wonderful place as always. The only complaint is that of the smoke filled air from the time you enter the front door.. The hazards of casino world.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thanks for sharing your experience with others We're glad you enjoy visiting and thank you for being our guest. I will make sure to forward your review regarding the air quality to the casino team. We do hope to see you soon again.
"Nice and Clean room!"
The King size room no smoking was perfect, very clean and comfortable. This was our first time at ameristar casino and we have a great time. Staff was very friendly as well.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you enjoyed your stay with us, Celena! We really appreciate your review and I'll pass your feedback along to our hotel staff. Thanks for being our guest.
Wish they had more stuff for teens.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs We really appreciate your review and I'll pass your suggestion along to our hotel team. Thanks for being our guest and sure do hope to see you soon again.
Great place to stay. Close to other casinos and a wonderful shopping mall.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs It's great to hear you enjoy your stay with us! We really appreciate your feedback and thank you so much for being our guest.
""A Little Get Away!!!!"
We enjoyed our stay very much.Genuine Expedia guest review
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