All hotels in Council Bluffs, Iowa, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2200 River Road, Council Bluffs, IA, 51501, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 321 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.1
2.0 / 5Fair
"Glad I had a Expedia coupon!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff very unfriendly and NOT helpful. No maps of hotel/casino. Room was not clean. Furniture stained. Poor ventilation. Has non smoking room and still felt like in a bar. No information in room regarding hotel/casino. Very disappointing stay.
Genuine Expedia guest review
Other trip Nov 20, 2014
Lisa
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
1 night business trip Nov 12, 2014
Randall
US
4.0 / 5Excellent
"It's not Vegas...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was lovely but the bed was very uncomfortable. The buffet was ok. The bartender at the sports club was excellent. Most staff at both hotel and casino that we encountered were friendly. Not a bad place to stay if you want the convenience of everything on site.
Genuine Hotels.com guest review
1 night romance trip Nov 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Review for Ameristar Casino and Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room could have you some deodorizer because it smell like cigarette smoke. The staff was very kind and very helpful on the overall stay was very good.
Genuine Hotels.com guest review
1 night trip Oct 27, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the time we spent with you.
Genuine Hotels.com guest review
1 night romance trip Oct 27, 2014
janet
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great overnight stay and can leave car in pkg garage.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
US
5.0 / 5Outstanding
"two happy customers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is amazing not only because of the quality of hotel but the quality of the workers love this place
Genuine Hotels.com guest review
1 night business trip Oct 23, 2014
lindsey
US
5.0 / 5Outstanding
"Great getaway!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We only stayed one night but it was a great experience. It was very comfy and welcoming.
Genuine Hotels.com guest review
1 night romance trip Oct 10, 2014
Katherine
US
5.0 / 5Outstanding
"Convenient location ( close to I 80)"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the reception clerks did not know what he was doing - The keys did not open the room door, I had to return to the desk ! When tired, after many miles driving, that is no fun !
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Goodnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very clean
Genuine Hotels.com guest review
1 night trip Oct 7, 2014
Sandra
US
2.0 / 5Fair
"Horrible Front Desk Service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
To start most people stay at this hotel for the convince too gambling. However they closed the casino for 16hrs for a soft wear update. But we were not told about the closing at check in. In fact we were not told about it until our second trip back into the casino at 9 that night. The women at the front desk were rude on check in and check out. The beds were very uncomfortable. Horrible stay and service. Stay at Harrahs they have looser slots too.
Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for posting your review on expedia, Keith. I am so sorry to hear about the service you did not receive at the front desk. We understand that communication is key in ensuring the best service to our guests. I have sent your comments to the front desk management team for review. We will continue to work hard at achieving unmatched service and really at wowing you on your next visit. Thank you for allowing us the opportunity to improve our service and for being our guest. We certainly hope you give us another try.
1 night family trip Oct 6, 2014
KEITH
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
When we arrived our room wasn't ready they had to clean it first and there was a food sack leftovers still in the dresser. We had to wait 1 and a half hrs.
Genuine Expedia guest review
Other trip Oct 6, 2014
michelle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was a great stay! Very nice customer service!
Genuine Hotels.com guest review
1 night trip with friends Sep 24, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
no complaints. will stay there again.
Genuine Hotels.com guest review
1 night trip Sep 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Quick Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We enjoyed our stay very much. The staff was very friendly and the room was fantastic. We will be staying there again.
Genuine Hotels.com guest review
2 night trip Sep 15, 2014
Robyn
US
5.0 / 5Outstanding
"Nice room overlooking the river"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A very nice, clean room overlooking the river. We actually had a view between the two smoke stacks of the riverboat so scenic pictures were ready-made. The room came with a coffee pot and refrigerator built into the chest of drawers. The hotel staff was attentive, professional, and very helpful for first time visitors to Council Bluffs. The coffee shop (Bella's Bakery and Café) was exceptional and pretty normal pricing for a casino. The Patty Melt, Mac and Cheese, Farmer's Skillet, and Breakfast Quesadilla were all excellent and more than enough food (of course, I am over 50). And they're not far from the other casinos nor from the Twisted Fork in Downtown Omaha where you can get Chicken Fried Bacon (a must try, if you have no cholesterol concerns).
Genuine Expedia guest review
Other trip Sep 23, 2014
Daniel
US
4.0 / 5Excellent
"great place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
will definitely come back
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
A Traveler
US
4.0 / 5Excellent
"Riverboat Casino experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was nice overall.
Genuine Hotels.com guest review
2 night family trip Sep 14, 2014
A Traveler
US
5.0 / 5Outstanding
"NEEDS MORE HAND TOWELS"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WILL STAY AT THIS HOTEL AGAIN IF IN AREA
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel with casino under the same roof"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience. Sports has a promo of wings! Yummy!!
Genuine Expedia guest review
Other trip Sep 20, 2014
Nancy
US
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great time. Room wasn't available, so was given a suite with a great view.
Genuine Hotels.com guest review
2 night business trip Sep 15, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Bathroom floor was rather sticky, and the bathroom sink was rather slow and loud when draining. Over all the room was nice.
Genuine Expedia guest review
Other trip Aug 30, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I will never stay with any Expedia hotel again. Why cant I get a receipt at the hotel????? Please send me my receipt for my last stay.
Genuine Expedia guest review
Other trip Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel Review"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent stay. Room was beautiful. Only thing was at check in the clerk just handed the keys and did not tell us where our room was or where the elevators were. This was our first visit and we also enjoyed the Casino a bit too
Genuine Expedia guest review
Other trip Aug 27, 2014
MERLYN
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was very clean and quiet. Would recommend it to anyone.
Genuine Hotels.com guest review
1 night trip Aug 21, 2014
A Traveler
US
4.0 / 5Excellent
"great value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel. Well maintained.
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
US
1.0 / 5Poor
"Casino Hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Hotel was very smokey. Lots of construction going on. No close parking spots because of construction. Pool was nasty and the water was way to chlorinated. Tasted like sweat. YUCK. Would not recommend this hotel. On the positive side. The room was clean and the beds were comfy.
Genuine Expedia guest review
Other trip Aug 19, 2014
Rhonda
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our one night stay was good and the room was nice, but the machines in the casino weren't paying!
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was great, except for the smoke downstairs, but's that's only to be expected from a casino hotel. Maybe there could be a better way to get to rooms without having to walk so much through that smell.
Genuine Hotels.com guest review
1 night romance trip Aug 13, 2014
A Traveler
US
3.0 / 5Good
"Ok but staff not very friendly"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Left large tip the first day for housekeeping bc we have kids and housekeeping didn't even write thank you. Front desk unfriendly when checking in- trying to do too many things at once and didn't give us the focused attention we deserved. Pool was nice. Restaurants are nice.
Genuine Expedia guest review
Other trip Aug 17, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was a very nice hotel. I can't walk far and I was able to get a wheel chair. If it wasn't for that, we would have had to leave. Room service was awesome and the food was great! Only negatives was the remote for the tv which kept turning off and hard to push....I even had someone up to look at it and he said nothing was wrong!?!? I heard someone on the elevator say there was bugs in their bathroom....eww. I would recommend a safety rail or handle in the bathroom to get into the tub/shower.
Genuine Expedia guest review
Other trip Aug 17, 2014
A Traveler
US
5.0 / 5Outstanding
"friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very clean-friendly staff
Genuine Hotels.com guest review
1 night trip with friends Aug 6, 2014
Shorty
US
4.0 / 5Excellent
"Great, except for saltwater pool/hot tub"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The only complaint that we have about this hotel is that the pool and hot tub are a salt water system. Salt water makes my son & I break out terribly. It never occurred to me that it would be salt water. I am prepared when we go on a cruise ship. Everything else about our stay was great!
Genuine Expedia guest review
Other trip Aug 9, 2014
Lori Kay
US
5.0 / 5Outstanding
"AMERISTAR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall experience was great! Would stay again when in the Omaha area.
Genuine Hotels.com guest review
2 night business trip Aug 5, 2014
Mark French
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this place!
Genuine Hotels.com guest review
1 night business trip Aug 2, 2014
Eric
US
4.0 / 5Excellent
"Perfect ending to a family vacation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The kids enjoyed their stay starting at the awesome buffet, then the coolest pool area with doors that open to the scenic river and then off to the Kids Zone. Had a great time and will return.
Genuine Hotels.com guest review
1 night family trip Aug 1, 2014
CR
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
A must stop in Neb. Great atmosphere ....
Genuine Hotels.com guest review
1 night romance trip Jul 28, 2014
Bruce
US
2.0 / 5Fair
"Terrible Service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Staff was rude from the second I walked in the door. I needed a cart to take extra items to my room and I had to wait 15 min for their "valet" people to escort me with the cart to my room (they wouldn't let me just take the cart) All in all I was not impressed by their establishment. Casino was awful and I had to use my flippin key card to get access to the ice machine. I will not be staying here again. PS... I also witnessed a valet driver cut me off walking across the entrance drive way and hit a puddle that completely splashed an older lady with her husband...it was unbelievable.
Genuine Hotels.com guest review
2 night business trip Jul 22, 2014
A Traveler
US
4.0 / 5Excellent
"Close to zoo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We just had a quick night there. Very good location, close to main highways and the zoo. Clean hotel, didn't have time to enjoy the pool. We ate dinner at the steakhouse restaurant on the ground floor that was wonderful! The only bad thing was the smoke smell on the way up to the room, but that was expected as we were staying at a casino hotel.
Genuine Hotels.com guest review
1 night family trip Jul 16, 2014
Kristen
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We went to the Omaha Zoo. We did not go to the casino. The hotel was nice and the rooms were clean and neat. There's nothing negative we can say about this hotel.
Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for your feedback. It's great to hear our enjoyed your room. Thank you for being our guest and we hope to see you soon again.
Other trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Free upgrade."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great room. The free upgrade to a whirlpool room was very nice. Will stay there again next time in that area.
Genuine Hotels.com guest review
1 night trip Jul 21, 2014
A Traveler
US
3.0 / 5Good
"Not the best experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    4.0
The walls are paper thin, there was a baby next door that cried all night waking us up every few hours. The bed was hard as a rock, sleeping on the floor would have been more comfortable. The lobby was gorgeous very reasonably priced items in the gift shop. The restaurant downstairs with the fireplace inside was waaay overpriced,
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
Alohawoman
US
4.0 / 5Excellent
"Great location for the zoo"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My children Loved the pool by the river.. Our Room was nice, the food was good and casino was fun!!! It was a good location... Lots of things to do nearby!!
Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for sharing this wonderful review on Expedia, Shari. It certainly sounds like everyone had an amazing time and enjoyed the many amenities our property has to offer. Thank you for being our guest. Please come back to visit soon again.
Other trip Jul 23, 2014
shari
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Make-up mirror was a nice touch. Three well-differentiated food choices on the property. Received helpful travel directions from the valet staff.
Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for taking the time to share your experience on Expedia. We try to think of all elements to make our guests' stay comfortable and it's great to see you enjoyed those details. Thank you for being our guest. We look forward to your next visit.
Other trip Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was enjoyable and service was excellent. Casino was amazing. Would stay there again.
Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for the five star review. I am pleased to see you enjoyed your gaming experience and our service, but don't be startled when being assisted in a friendly manner. We aim to offer unmatched service and it's great to see you noticed. Thank you for being our guest and we certainly look forward to welcoming you back.
Other trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I were looking for a hotel for a little getaway and the Ameristar was one of the highest rated and most affordable. The rooms were clean and the hotel was great. We ate at the buffet one evening and went to the casino a few times just to watch and play a little bit. It was a great experience. The only downside was the lobby smelled a bit like smoke from the casino, but our room and floor didn't smell like smoke at all which was great. The hotel also is in a great location. It took us less than 10 minutes to get to the zoo, downtown, and the pedestrian bridge. Fantastic location!
Genuine Expedia guest review
Other trip Jul 18, 2014
Eric
US
3.0 / 5Good
"as advertised"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
the room was decent; clean, large quite, nice view of riverboat casino/river. Everything in casino/hotel was pretty expensive-no breakfast and not really any choices for restraints outside the resort. You will get stuck paying 3-4 for a pastry or a like $15 for a buffet, but I choose quality over quantity any day. As for the casino it was a unusually depressing place. I did not see many people winning, and I personally lost $40 on slot machines in about 10 minutes and never won once! Everything inside the hallways of the resort smells like stale smoke and cheep airfreshners. I don't think I would stay here again. For less than $100 you can stay in hotels with a decent breakfast included less than a couple miles away.
Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs
Thank you for sharing your review, Nick. We want all our guests to have an enjoyable stay and apologize if this was not the case. Complimentary meals may be offered based on gaming and are not limited to breakfast. I'm sorry to hear you did not win in the casino and for the smoky environment. We greatly appreciate you being our guest.
1 night trip Jul 14, 2014
Nick
US
4.0 / 5Excellent
"Comfy and yummy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great rooms. Plus every meal was excellent! From breakfast and lunches at the Cafe with Donna to great bar service and dinner at the steakhouse. Only negative - slots were not paying
Genuine Expedia guest review
Other trip Jul 14, 2014
Leslie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience. Very convenient. No complaints.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
US
3.0 / 5Good
"Over priced"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I called the front desk from my room about an important issue. After 10 minutes of being on hold, I gave up and walked down to the front desk. They claimed to have been very busy, but there were no customers in sight. For someone just traveling through this place does not offer much for your money, Not even breakfast!
Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs
Jay, thank you for sharing your experience. I sincerely apologize for the service you received. Our guests' concerns are important to us and what you describe certainly does not meet our standard. I have sent your comments to our property management team for review. Thank you for being our guest. We do hope you give us another try.
1 night trip Jun 30, 2014
Jay
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews