"OK but room could be updated"
I stay at Ameristar quite often. the rooms are usually spotless. I must have gotten an older room as there were stains on the carpet and it needed updated. The Staff as always is outstanding.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for being our frequent guest. What you describe certainly does not meet our standard. I apologize for the room. I will send along your review to our staff. Thank you for your feedback and we sure do look forward to your next stay!
"Better Than Expected"
This was certainly the best of the Council Bluffs area casino hotels. Room looked brand new with comfortable beds and pillows. Bathroom was clean and shower produced lots of hot water. Parking garage was pretty dirty and had what looked like a homeless person wandering around in it. But the hotel and property itself was fine. Would stay there again […] . Read moreGenuine Hotels.com guest review
"Good to go"
Nice roomGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you all had a nice stay with us, Walter! Thank you for visiting and we can't wait to see you again.
"Great hotel close to airport. Great entertainment"
Always love to stay here before flying out the next day. Fun entertainment as well as clean quiet motel roomsGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you enjoy your stays with us, Ray. Thank you for sharing your feedback and we look forward to seeing you next time!
Enjoyed our overnite stay at the Ameristar. The rooms were comfortable, but I agree with other comments. The smoke when you enter the establishment in the evening is definately in the air. Luckily the rooms were fine. The next morning when we went down to the casino and lobby we were not overwhelmed by the smoke smell. They must have a great ventilation […] system. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you very much for your feedback. I'm so glad to hear you enjoyed your stay with us and apologize for the smoke you describe. Thank you for being our guest and we hope to see you soon again!
"Great casino hotel"
We really enjoyed our stay. Room was very nice and very clean!Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs We're happy to hear you enjoyed your stay. We appreciate your feedback and thank you so much for being our guest!
Had business in Omaha. What a fun hotel to stay at when business is just over the river. Played the loose slots when I wasn't out on business. Very entertaining.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you had a nice stay and a pleasant experience with us, Rosanna. Thanks for sharing your review and for being our guest.
The bed was amazing. So comfortable. Stayed overnight to catch an early morning flight. The shuttle was on time fast and smooth. Thanks!Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I am so glad to hear your enjoyed your stay with us! It certainly sounds like you had a good night's rest. Your feedback is appreciated and we look forward to having you as our guest soon again.
"Nice, nice, nice!"
We always find our room at the Ameristar to be super nice. The rooms are spacious. The beds are super comfortable. The sports bar served great food and drinks. The staff is very helpful.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Wow, thanks so much for the review. We're so happy to hear you enjoyed your time with us. Thank you for being our guest!
GoodGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs We're happy to hear you enjoyed your stay. Thank you so much for being our guest!
A wonderful place as always. The only complaint is that of the smoke filled air from the time you enter the front door.. The hazards of casino world.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thanks for sharing your experience with others We're glad you enjoy visiting and thank you for being our guest. I will make sure to forward your review regarding the air quality to the casino team. We do hope to see you soon again.
"Nice and Clean room!"
The King size room no smoking was perfect, very clean and comfortable. This was our first time at ameristar casino and we have a great time. Staff was very friendly as well.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you enjoyed your stay with us, Celena! We really appreciate your review and I'll pass your feedback along to our hotel staff. Thanks for being our guest.
Wish they had more stuff for teens.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs We really appreciate your review and I'll pass your suggestion along to our hotel team. Thanks for being our guest and sure do hope to see you soon again.
Great place to stay. Close to other casinos and a wonderful shopping mall.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs It's great to hear you enjoy your stay with us! We really appreciate your feedback and thank you so much for being our guest.
""A Little Get Away!!!!"
We enjoyed our stay very much.Genuine Expedia guest review
Was a great stay. Had an early flight out of Omaha the next morning. Did have a issue with getting into our room but the staff was quick to fix it. Also our tub was very slow to drain but just a minor detail. The room was very nice and updated! Althought the smell of smoke in the lobby was apparent it did not make it's way into our room which was p […] leasant. Read moreGenuine Hotels.com guest review
"Very nice and clean room."
Was able to take a taxi to downtown Omaha for $15.00, so transportation was not an issue.Genuine Expedia guest review
My husband and myself took a couple of days to recharge. We stayed at your hotel the first night of our trip. We thought our rooms were lovely and your staff very friendly and helpful. We enjoyed our stay very much.Genuine Expedia guest review
"Stay at Ameristar"
We always stay at the Ameristar when we travel to or through Omaha. The staff make our stauy enjoyable. I loved the blanket I requested (I'm always cold), I asked where it had been purchased so that I could get one. I was able to purchase the blanket from the Ameristar! So, I brought a bit of your comforf to my own home. Thank you for providing such […] a pleasant stay, We appreciate. The Eshlemans Read moreGenuine Expedia guest review
greatGenuine Expedia guest review
"well worth the money."
The registration desk was well staffed, and they were very professional. Facilities were very clean, and we got a great night's sleep on the new matresses.Genuine Expedia guest review
"Great hotel near casino and Omaha airport!"
Staff and accommodations were above our expectations. Very pleased!Genuine Expedia guest review
Valet was great. View was nice. Room was comfyGenuine Hotels.com guest review
"Ameristar Council Bluffs hotel room"
Very average room...kind of disappointed as I thought they would be much nicer like their St. Charles, Mo property.Genuine Hotels.com guest review
The rooms were clean, and the staff was very friendly! Loved the valet, it was nice not having to worry about where to park. We'll stay there again! :)Genuine Hotels.com guest review
Room was very comfortable and clean. Staff was friendly. There were a couple minor maintenance items--the sink bowl was cracked and curtain rings needed replaced but these were not a big deal. We liked the proximity to the multi-use trails along the river. Overall, a good value.Genuine Hotels.com guest review
First off, I booked a room with a king bed, and when I show up to check in, it isn't available. Second, the staff was very rude about the room that I had booked not being available. Third, the shower drain was clogged up and they never came to fix it. I'll never stay here againGenuine Hotels.com guest review
"Very nice, close to airport."
Only stayed two nights but very nice facility with very good bakery cafe!Genuine Expedia guest review
"Do not accept Room 305----"
BEWARE of the blistering hot water, not only in the sink area, but in the shower, which cannot be made cool enough to use. It is actually dangerous and makes taking a shower a terrible experience. You must use your room key to get in to the ice and vending room. The first time I attempted getting ice, there was something wrong with the door handle. […] I went back to the room to call for help. The staff member told me she would make me new keys for our room. (That would mean that my husband would not be able to enter with his key if I were taking my shower as planned.) She sent a male staff member up to my room with new keys, even though she was told there was something wrong with the ice room door handle. I had to open the door to this man even though I was alone. Later, I tried to take a shower and wash my hair. VERY PAINFULLY got through it with just under first degree burns. The next morning we called for a luggage cart. After a half hour of no one in attendance for this, we started carting the luggage ourselves. We will NEVER return to this hotel. Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear this. Your described stay certainly does not match the experience we want our guests to have. Quality guest service is very important to us and I apologize for falling short. We do appreciate your feedback and I will pass it along to our team to make the necessary improvements. Thank you for visiting and we do hope you give us another try.
"I was happy happy happy"
The best casino hotel aroundGenuine Hotels.com guest review
on the road and needed a place and this was well kept and comfortableGenuine Expedia guest review
"On the way to final destination"
We were pleased with the hotel except for one thing. You had advanced notice 4 people would be in the room, yet we had 1 washcloth, three towels, two coffee cups and 1 pack of coffee. We had to chase down a housekeeper before she left the unit to secure more supplies. She was gracious.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry for the inconvenience. We appreciate your feedback and thank you for being our guest.
We have traveled a lot this year, and this was next to the Trump in Las Vegas for comfort and service.Genuine Hotels.com guest review
"Nice hotel, friendly staff."
You've crossed a line. Asking me to review my stay is one thing telling me how much I'm required to say is a disservice to the hotel I stayed at. They did an excellent job, your request for a review, not so much!Genuine Expedia guest review
"Loved it. Nice hotel and a great casino."
AwesomeGenuine Hotels.com guest review
"Quick Stop while traveling home."
Great stopover on our way home. Room was very clean and staff was very friendly.Genuine Expedia guest review
"nice hotel, good location for our purpose."
Visiting family in Council Bluffs. Restaurants were very good in hotel.Genuine Expedia guest review
"Everything was great."
Great stay. Kids had fun. I would stay here again in the future. It was very close to the zoo also.Genuine Expedia guest review
"Over priced rooms"
We paid way too much for a room with very little air conditioning. Also, neighboring hotels are close by and half the cost of this one. Not impressed with how much we payed and will never stay there again.Genuine Expedia guest review
"easy to get around"
Stayed 2 nights. Very Comfortable. Girl at check in was very nice. We ask to face the river and she made it happen. We had to wait a little while but that was ok. She smiled and welcomed us. I will recommend this hotel to my friends and family.Genuine Hotels.com guest review
good stayGenuine Hotels.com guest review
Very nice hotel and right at the casino for our entertainment.Genuine Expedia guest review
It was ok. The casino was great.Genuine Hotels.com guest review
"Very nice hotel with a casino"
Was a very nice place and see place to eat at any timeGenuine Expedia guest review
Your hotel stinks like cigarette smoke from the minute you walk in the front door. The only place that didn't stink was the rooms.Genuine Expedia guest review
"A pleasant surprise"
We came to Omaha to attend a concert and booked a room at this hotel even though my husband and I aren't gamblers. I was a little leery because of other reviews about smoky and musty room smells, but happily that proved to be not the case at all. The room was clean and comfortable and we couldn't even tell that we were in a casino (unless you looked […] out the window which overlooked the river and casino next door). We will most certainly stay here again. Read moreGenuine Expedia guest review
"great place to stay"
good food good drinks good timeGenuine Hotels.com guest review
Didn't spend much time there but was very nice. Restaurant was good and decent priced.Genuine Expedia guest review
The bed was great and so was the bathroom. My only complaint was their inability to accommodate me for a late check out after an 11 hour delay in DFW. Cleaning staff was knocking on the door at 11am.Genuine Expedia guest review
Went there for a bachelor party..they had great customer service, rooms were nice, updated, and clean! The casino it's where I was surprised, rewards program isn't the greatest and you only get complimentary drinks if you play atty the table esGenuine Hotels.com guest review
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