greatGenuine Expedia guest review
"well worth the money."
The registration desk was well staffed, and they were very professional. Facilities were very clean, and we got a great night's sleep on the new matresses.Genuine Expedia guest review
"Great hotel near casino and Omaha airport!"
Staff and accommodations were above our expectations. Very pleased!Genuine Expedia guest review
Valet was great. View was nice. Room was comfyGenuine Hotels.com guest review
"Ameristar Council Bluffs hotel room"
Very average room...kind of disappointed as I thought they would be much nicer like their St. Charles, Mo property.Genuine Hotels.com guest review
The rooms were clean, and the staff was very friendly! Loved the valet, it was nice not having to worry about where to park. We'll stay there again! :)Genuine Hotels.com guest review
Room was very comfortable and clean. Staff was friendly. There were a couple minor maintenance items--the sink bowl was cracked and curtain rings needed replaced but these were not a big deal. We liked the proximity to the multi-use trails along the river. Overall, a good value.Genuine Hotels.com guest review
First off, I booked a room with a king bed, and when I show up to check in, it isn't available. Second, the staff was very rude about the room that I had booked not being available. Third, the shower drain was clogged up and they never came to fix it. I'll never stay here againGenuine Hotels.com guest review
"Very nice, close to airport."
Only stayed two nights but very nice facility with very good bakery cafe!Genuine Expedia guest review
"Do not accept Room 305----"
BEWARE of the blistering hot water, not only in the sink area, but in the shower, which cannot be made cool enough to use. It is actually dangerous and makes taking a shower a terrible experience. You must use your room key to get in to the ice and vending room. The first time I attempted getting ice, there was something wrong with the door handle. […] I went back to the room to call for help. The staff member told me she would make me new keys for our room. (That would mean that my husband would not be able to enter with his key if I were taking my shower as planned.) She sent a male staff member up to my room with new keys, even though she was told there was something wrong with the ice room door handle. I had to open the door to this man even though I was alone. Later, I tried to take a shower and wash my hair. VERY PAINFULLY got through it with just under first degree burns. The next morning we called for a luggage cart. After a half hour of no one in attendance for this, we started carting the luggage ourselves. We will NEVER return to this hotel. Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear this. Your described stay certainly does not match the experience we want our guests to have. Quality guest service is very important to us and I apologize for falling short. We do appreciate your feedback and I will pass it along to our team to make the necessary improvements. Thank you for visiting and we do hope you give us another try.
"I was happy happy happy"
The best casino hotel aroundGenuine Hotels.com guest review
on the road and needed a place and this was well kept and comfortableGenuine Expedia guest review
"On the way to final destination"
We were pleased with the hotel except for one thing. You had advanced notice 4 people would be in the room, yet we had 1 washcloth, three towels, two coffee cups and 1 pack of coffee. We had to chase down a housekeeper before she left the unit to secure more supplies. She was gracious.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry for the inconvenience. We appreciate your feedback and thank you for being our guest.
We have traveled a lot this year, and this was next to the Trump in Las Vegas for comfort and service.Genuine Hotels.com guest review
"Nice hotel, friendly staff."
You've crossed a line. Asking me to review my stay is one thing telling me how much I'm required to say is a disservice to the hotel I stayed at. They did an excellent job, your request for a review, not so much!Genuine Expedia guest review
"Loved it. Nice hotel and a great casino."
AwesomeGenuine Hotels.com guest review
"Quick Stop while traveling home."
Great stopover on our way home. Room was very clean and staff was very friendly.Genuine Expedia guest review
"nice hotel, good location for our purpose."
Visiting family in Council Bluffs. Restaurants were very good in hotel.Genuine Expedia guest review
"Everything was great."
Great stay. Kids had fun. I would stay here again in the future. It was very close to the zoo also.Genuine Expedia guest review
"Over priced rooms"
We paid way too much for a room with very little air conditioning. Also, neighboring hotels are close by and half the cost of this one. Not impressed with how much we payed and will never stay there again.Genuine Expedia guest review
"easy to get around"
Stayed 2 nights. Very Comfortable. Girl at check in was very nice. We ask to face the river and she made it happen. We had to wait a little while but that was ok. She smiled and welcomed us. I will recommend this hotel to my friends and family.Genuine Hotels.com guest review
good stayGenuine Hotels.com guest review
Very nice hotel and right at the casino for our entertainment.Genuine Expedia guest review
It was ok. The casino was great.Genuine Hotels.com guest review
"Very nice hotel with a casino"
Was a very nice place and see place to eat at any timeGenuine Expedia guest review
Your hotel stinks like cigarette smoke from the minute you walk in the front door. The only place that didn't stink was the rooms.Genuine Expedia guest review
"A pleasant surprise"
We came to Omaha to attend a concert and booked a room at this hotel even though my husband and I aren't gamblers. I was a little leery because of other reviews about smoky and musty room smells, but happily that proved to be not the case at all. The room was clean and comfortable and we couldn't even tell that we were in a casino (unless you looked […] out the window which overlooked the river and casino next door). We will most certainly stay here again. Read moreGenuine Expedia guest review
"great place to stay"
good food good drinks good timeGenuine Hotels.com guest review
Didn't spend much time there but was very nice. Restaurant was good and decent priced.Genuine Expedia guest review
The bed was great and so was the bathroom. My only complaint was their inability to accommodate me for a late check out after an 11 hour delay in DFW. Cleaning staff was knocking on the door at 11am.Genuine Expedia guest review
Went there for a bachelor party..they had great customer service, rooms were nice, updated, and clean! The casino it's where I was surprised, rewards program isn't the greatest and you only get complimentary drinks if you play atty the table esGenuine Hotels.com guest review
"For Smokers Only"
The hotel appeared to have every amenity that you could need however it is a smoking hotel without proper ventilation. Our non smoking room was permeated by smoke. When we turned on the bathroom vent fan the smell of smoke was terrible. When we left after one night stay our clothes and hair smelled of cigarette smoke. If you are a smoker go for it. […] All non smokers should go to the Hampton Inn or Holiday Inns next door. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm sorry if your stay was not up to expectation. We appreciate your feedback as we are currently working on additional enhancements to reduce the presence of smoke for our guests. Thank you for staying with us and we hope you give us another try.
"Ccnvenient area to stop for the day"
We had a medical emergency and the hotel staff was quick to respond and was very helpful and caring. We appreciated the way the staff assisted us.Genuine Hotels.com guest review
Expedia booked us at a king by the time we got there we got a double queen we turned down a hot tub sweet to stay here and were and it was the same pricedisappointedGenuine Expedia guest review
Hotel was very quiet durring sleeping hours which is a plus for us as we are light sleepers. Bed was comfortable and very clean room. Casino was fun and has a good variety of machines. Restaurants are awesome and have variety as well. Location off of highway was easy to get too and hotel staff was very helpful.Genuine Hotels.com guest review
Hotel was clean but everything smelled like smoke. Wont be back again for that reason.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear this. We are currently looking at additional enhancements to our air quality system that will reduce the presence of smoke for our guests. Thanks for your feedback and for visiting. We hope you do reconsider and continue to be our guest.
Nice to have access to casino, sports bar and buffet.Genuine Expedia guest review
The only thing I did not like was that there was smoking in the Casnio.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for visiting. We are currently looking at additional enhancements to our air quality system that will reduce the presence of smoke for our guests. Thanks for your feedback and for being our guest.
"Beautiful Hotel, but...."
Very Nice hotel, great beds and we had a nice river view of the casino. Found it odd that there were no restaurants open when we arrived around 7:30pm. We had to go to the sports bar to get a snack to eat.Genuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs I'm glad you had a nice stay and we appreciate you sharing your review. I'm sorry for any confusion with our dining options. Our sports bar, Amerisports, does serve a full dinner menu every night. Heritage Buffet and Double Down Dogs also serve dinner each evening. Bourbon's BBQ & Steaks is open for dinner Tuesday-Saturday. Bella's Cafe is open for extended dinner hours Friday-Sunday.
Great place to stay. Staff extremely friendly and helpful. My mother walks with cane and staff very good about wheel chair assistance to/from casio. Food was excellent.Genuine Hotels.com guest review
"Great Buffet and close to the highway"
I enjoyed my stay, quick access was needed for my work and this hotel made it all possible. The Buffet was Great ! and at a great price.Genuine Hotels.com guest review
Rooms were to high priced for older rooms .stay was nice everything was closeGenuine Expedia guest review
Pricey but a unique experience. Casino smoke seemed to spread outside of casino area.Genuine Expedia guest review
Among the best places we've stayed for this price range. Liked the dim-able light, which acted as a night light, in the sink area outside the bathroom. Liked the thermostat (no a/c-heater in the window) 'one touch' changeable. TV was great. Beds nice. Drawbacks-Bring your own pillow unless you like a super thick one- The entry door makes way too much […] noise when closing which is typical for about everywhere we've stayed. The hotel was quiet except for this. The concession area is enclosed so we didn't have to hear the ice machine functioning. Nice stay Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for visiting. We appreciate your feedback and are glad you had a nice stay.
"top notch hotel"
Ultra clean, great food available, steps from casino floor, quiet. Only downside could possibly be the view out the hotel room window. We were right over the vents and AC units...no big deal to us, but maybe to some. Absolutely would recommend and go back as well.Genuine Expedia guest review
"Reeked of smoke"
You have to walk through the smoke filled lobby to get to the hotel elevators. The stink of cigarettes wafted into the rooms and the blankets smelled that way, too.Genuine Hotels.com guest review
"close to Omaha"
okGenuine Hotels.com guest review
"All around good experience except for housekeeping"
We enjoyed most everything about the hotel but were very unsatisfied with the housekeeping. We were there three days and all they did on a daily basis was make the beds - nothing was restocked. I literally had to call the front desk and ask for toilet paper. Also, we made coffee the first day and they left the leftover coffee and grounds in the pot […] and didn't restock the supplies for that either. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear this. We really value your feedback and I will be sure to pass this along to our housekeeping team. Thank you for sharing your review and for staying with us.
Close to the interstate and access to many shopping venues. Comfortable rooms with good food.Genuine Hotels.com guest review
"Great for bachelorette parties!"
Wonderful and friendly staff, made the stay even more enjoyable. Clean room, felt very safe. Convenience of walking down to casino was great.Genuine Expedia guest review
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