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Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
"Fun time"
Bed is a little stiff, but the rest of the hotel/casino was fun.Genuine Hotels.com guest review
"Close to event"
I felt secure and comfortableGenuine Hotels.com guest review
"Nice hotel"
Big room, huge bathroom - tub was separate from the shower and large! Very clean, great front desk, late check out was no problem at all (hour). One of the better hotels stayed in this year out of around at least 50.Genuine Expedia guest review
"great experience"
Enjoyed our stay very much. No place to buy a newspaper. I would definitely go again.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Beautiful rooms- but the casino is just so-so."
A beautiful room with an outstanding bathroom. Just gorgeous!!!!Genuine Expedia guest review
"Great place but not much around."
This guest did not leave a comment.Genuine Hotels.com guest review
"Close to event we were attending.."
It was a beautiful hotel despite being located next to steel mills..but our view of the marina was beautiful and the beach nearby was a plus.. The staff was very friendly and accommodating.. We would stay there again!Genuine Hotels.com guest review
"Great stay"
Very clean hotel with a courteous staff. We stay there once a week and wouldnt dream of staying anywhere else in the Chicago area.Genuine Expedia guest review
"very moder, clean updated great gotel"
hotel was clean, totally remodeled, clean, area is OKGenuine Hotels.com guest review
"Granddaughters Birthday"
The AC was thermostat controled, but not cool enough and would not get cool. Went to sleep sweating and outside the covers. The staff are the biggest asset, very friendly, courtious and professional. The restaurants (sports bar and buffet) were excellent. Come early for Friday nite (Seafood) the line almost extends to the entrance. Have no comment about […] Steak house because our party of 5 was denied entry because one was 13 years old and we had to leave and settled for TGI Fridays about 30 mins away. Also, very disapointed with TGI Fridays, but that's another story. It seems the State has passed on this law that no one under 21 can be in any of the areas that allow smoking and that includes the Hotel. So, if you are on vacation with your family, this one should be avoided. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel East Chicago Our policy requires guests staying in the hotel to be 21 years of age or older. Because there are smoking sections in our restaurants, guests must be 18 years or older, however, Heritage Buffet is smoke-free, so guests of any age are welcome. Sorry if you were not happy with the AC unit in your room. We have forwarded your feedback along to our hotel team.
This guest did not leave a comment.Genuine Hotels.com guest review
"Great new hotel"
One of the top 10 hotels I have had the pleasure to stay in. (stayed in several hundred, mostly in US but in Europe, Asia, Canada & Mexico) Everything first class at an affordable rate. A big thumbs up.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Motel - 6"
Did not clean room one of the days and AC did not work and they diid nothing.Genuine Expedia guest review
Response by Ameristar Casino Hotel East Chicago I'm sorry you were not satisfied with your room during your recent stay at Ameristar. We appreciate your feedback and would like to further discuss your stay with you. Please feel free to contact our hotel directly and ask for our hotel manager.
"not applicable"
Okay! hard to find locationGenuine Hotels.com guest review
"Extremely relaxing!"
Our room was very nice, but our bathroom - even nicer! I loved our stay!Genuine Hotels.com guest review
"Adult Weekend Stay"
Rooms better than expected. Staff helpful and courteous. If it had a pool I'd stay there more often. Would reommend for adults not children.Genuine Expedia guest review
"a great place to get away"
It was very nice. I was very comfortable. It was a beautiful set up in the room I had the pleasure of staying in. The only complaint I have is it was like hide & seek to find a trash can in the bedroom/common area. Once I did locate it it was full of trash. Other than that it's a nice getaway.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel East Chicago Thank you for posting your review. I'm glad you had a comfortable stay with us. I apologize for any inconvenience with the trash can. Your feedback is important to us and I will forward your comments onto our hotel team. Thanks again for visiting and we hope to see you again.
Everything was great! Had a wonderful stay.Genuine Hotels.com guest review
"GREAT STAY!!!!"
Pleasantly surprised at this hotel. Very beautiful (and clean) inside - from the lobby to our room. Our room was VERY spacious - including the bathroom! The beds were EXTRA comfy - we hated to get up. The location is a little misleading - and it is not very "family" friendly - as we had to go outside of the hotel to get breakfast, because you had to […] be 18 to enter the restaurant that served breakfast. But other than that -- VERY IMPRESSED! Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel East Chicago I'm so happy you enjoyed your stay with us. Heritage Buffet is always non-smoking and open to all ages. Breakfast is served at the buffet Saturdays and Sundays from 7 a.m. - 10:30 a.m.
"Vegas in Indiana"
My heart sank as we drove through the seemingly abandoned steel mill and refinery area. I thought to myself, what was I thinking? Then around a corner on a road that was barely holding together, rose the grand Ameristar out of the rubble. As we parked and walked in to the beautiful hotel, we were immediately greeted, checked in, given all important […] information about the hotel/casino, and shown to our room. Our room was immaculate and fabulous! Every detail from the comfortable bed with a wide assortment of pillows to the black out curtains made our stay even more enjoyable. About 45 minutes from downtown Chicago, it was well worth the little drive into the city to enjoy the delights of Ameristar for an extrememly reasonable price. The casino was an added bonus for fun after we returned from the city. The restaurants were amazing. The Heritage Buffet is as close to a true Vegas buffet as one can get this far north, and Bugatti's was phenominal. I would recommend this hotel to anyone looking for a getaway as long as they don't mind a short trip to downtown Chicago. The hotel is 21 and over as well, so as a couple taking a short break from children...it was the icing on the cake not to have to put up with anyone else's either. We will definately be choosing Ameristar next time we travel to the Chicago area. A diamond in the rough!!! Read moreGenuine Hotels.com guest review
"hotel stay"
it was a nice hotel but the power went out for 3 or 4 hours due to someone hitting a pole they did not offer any kind of reimbursment i was trying to relax n watch tv at that time , my phone died wich is what i use to take my pics so i couldnt even charge it so i was quite upset about that and having to go up and down 12 flights of stairs got me up […] set Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel East Chicago We are so sorry for the inconvenience caused during the power outage. We should have told you that because of our emergency generators, the elevators were working along with emergency lighting and safety systems. We attempted to call all of our guests to notify them of the situation and we apologize for not contacting you. We greatly appreciate our guests feedback and hope you give us another try.
It was wonderful I really enjoyed my stay hope to do it again soon.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hotel should be 6+++ stars!!!"
This was the most beautiful hotel for it to be connected to a casino. The hotel staff were very friendly and the hotel was very clean, which is something that is very important to me.Genuine Expedia guest review
Response by Ameristar Casino Hotel East Chicago Thanks for posting your review. To protect the safety of our guests, all of the hotel window are designed not to open.
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice Hotel"
Very nice rooms. Modern. Would definately stay again. Comfortable beds. Nice big bathroom.Genuine Expedia guest review
"Large and clean room"
Nice large rooms and bathrooms. Very clean. Great service. Location a little bit isolated in an industrial area. Will stay again next time I am in town.Genuine Hotels.com guest review
"Noisy Neighbors"
The room and Hotel were clean and comfortable-yet being a casino the people in the room next to mine were up untill 2 am partying on a Sunday night.Genuine Expedia guest review
Hotel was great, but the casino was a dumpGenuine Hotels.com guest review
"Close to location of where I was working."
Place was great and I look forward to staying there more. I will be working in the area for the next year or 2 every week. Right now I'm getting a feel for the area and it is so far the best place I've stayed. The 4 on hotel service was for not replenishing my coffee each day. I had to go to the front desk and ask for more otherwise there were no p […] roblems. Read moreGenuine Hotels.com guest review
"Ameristar Indiana 2012"
Very nice job on remodeling the hotel and lobby. The beds were very comfortable.Genuine Expedia guest review
"Pleasantly Surprised"
Not going to lie, I was shocked by how nice it was.Genuine Expedia guest review
Very difficult to reach this hotel, one of the primary roads leading to the hotel was closed. Also, the neighborhood was less than ideal. Room was very nice once we finally got to it.Genuine Hotels.com guest review
I rate this hotel as a 5 star hotel everything was so so beautifully decorated.Genuine Hotels.com guest review
"Not Kid Freindly"
This Hotel is not kid friendly and people should know this upfront! They almost did not let my 9 and 14 year old stay. There are no other hotels that I would stay at in Hammond. Most of our visit was in chicago for spring break. Other than that the help was friendly toward our children.Genuine Expedia guest review
"No internet signal otherewise Fine.,,"
I am a positive attitude person, so I hate to blast out the negatives, but on very important element for me was internet access. The internet wasnt working, and I complained, and it didnt start working until the next day. The staff offered that I use thier computer lab, but I didnt want to use thiers, I wanted to use my own in my own room. Staff gave […] me a complimentary lunch to apologize for the inconvenience. One a Good note, the room was very nice and spacious, bathrooms were lovely, staff was helpful and attentative, valet parking was incredible, restuarant and casino was attached and convenient. Casino didnt have Texas holdem poker Read moreGenuine Expedia guest review
"Great Surprise"
We have stayed in the Hammond area many times, but always out by the highway, 25 minutes away. We ventured to the Ameristar Hotel and Casino and what a great surprise. The ENTIRE stay was Outstanding. Very clean room, lobby and the staff was beyond friendly and helpful. We can not wait to come back and this will be on top of our stay list.Genuine Hotels.com guest review
"wonderful experience"
Everything about the hotel exceeded expectations, except for the limited dining options, particularly the limited times some of those options were available. Nevertheless, a fine experience.Genuine Expedia guest review
"Ameristar, Gary IN"
Very impressed with the warm modern look and feel of this hotel. Made me feel like I was in Vegas. Dinner at hotel was excellent, but very expensive. Have gone back twice again to stay, very inviting!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Ameristar Casino Hotel"
We wanted a mini-getaway and this hotel was perfect! The room was gorgeous and the staff was very helpful and friendly.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"most unprofessional staff I have ever encountered!"
easily the worst hotel experience I have had, and as a frequent traveling, I've had a lot of experiences. phone rings at 2am, woman demands to know my name, i'm reluctant. says she is front desk, wants me to 'come down', Says someone else is in that room. i tell her she's nuts, its 2am! and she says "if you don't cooperate we are going to send up security". […] I say fine, hang up go back to bed. Door gets banged on, 6 people in hallway, 2 state police, 2 security guys, 2 women. I'm in my underwear! they are yelling "open up!!". I open, they come in searching room like' I'm some criminal. I don't even get time to put on pants. I say "this is embarrasing, an assault of my privacy", etc; they don't deter. After about 4 or 5 min I'm able to pull up my expedia reservation, show them my two room keys, my ID, my credit cards; they say "oh, this was just a mistake" and leave me standing there The state police promise me the "hotel will make this right", I am thinking "how? give me a free room next time? like, I'm going back into this nut house? Other than this, hotel was very nice, Read moreGenuine Expedia guest review
"Business Trip to East Chicago"
This hotel was very nice. My first room 224 was a bit noisy there must have been an ventilating system behind the wall. They were accomodating and moved me to another room. The rooms are large and spacious. Plenty of work space and very clean. There is a casino attached to the hotel. This has a food court with several choices for dining.Genuine Expedia guest review
"EC Indiana location"
overall good visit. Nice clean rooms. Would stay again.Genuine Hotels.com guest review
"Ameristar in East Chicago"
A great place to go. Went for a birthday celebration and it was the best birthday weekend. I will go back!!!Genuine Hotels.com guest review
"WOW - I really liked it!!"
This is a very nice hotel. Beware it is located in a very remote area. Regardless, I would definitely stay there again when in the area. The rooms are luxurious and the service provided was great. Secured access to you floor was an unexpected benefit.Genuine Hotels.com guest review
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