"Very good choice for breakfast. Staff very good."
Bedroom and bathroom very nice. Free water daily. Staff friendly and hard working. Wonderful holidayGenuine Expedia guest review
"Nice hotel in accessible area"
I checked the reviews before booking this and was quite sceptical but still went ahead to book. Booked 3 Executive Suites for myself and other family members. Rooms were very clean and housekeeping was done promptly. You do need a cab to get to the town centre - Gold Souk which costs about 17Dhs, but there's always one passing by. Breakfast was ok, […] only ate dinner once in the hotel - no complaints there. Overall I would definitely recommend this hotel to my friends and other family members - only issue was no free internet in the rooms Read moreGenuine Expedia guest review
"Hotel in a dodgy area"
The hotel itself is nice, bit small by Dubai standards, however the area is what let's it down. Dodgy looking men hanging about, often near the entrance.Genuine Expedia guest review
At first it was okay but the staffs ignorance and disappointing service at the reception was very bad .i certainly would not recommend this hotel at all.night staff were very nice and welcoming.also there was no mention of the beach closed nearby.we had to pay a lot of money to get to anywhere.badly advertised about location.Genuine Expedia guest review
"Best breakfast food except for no bacon"
Brilliant staff, absolutely immaculate rooms Hotel is in a very good location, close to the Jumeirah beach, airport and not far from shoppingGenuine Expedia guest review
The room was clean and comfortable, cleanliness good and lobby Wi-Fi excellent. Room service was also quick. On the other hand, AED 50 per day for internet in the room is not justifiable and the food served in the restaurant was cold and unappetising. The location of the room below the ground level made us feel cheated.Genuine Expedia guest review
"Overall good value hotel"
The hotel was very comfortable and nicely decorated. Our room was spacious and had mini bar and kettle with tea and coffee. The pool area was nice, and the pool was very warm. Breakfast was nice with a well stocked buffet and there was also a cafe in the lobby where you can buy coffee and cakes. The only 2 things that let the hotel down were location […] and the Indian restaurant in the hotel. The hotel is in the Al Mina district, which on the map looks very close to Jumeirah beach. However, it is 10 mins drive to the nearest part of the beach and the main beach area is another 6 km away. Downtown is also about 6km away. The hotel do have a shuttle bus, but there are only 2 a day to either location. Taxis are an option, and each journey is fairly cheap at around £6 per journey, but if you are travelling around a bit it gets costly. Hiring a car may be the best option. The Indian restaurant is not run by the hotel, but we found it a slightly strange experience. The food was OK, nothing to shout about, the menu was the most confusing I've ever seen! There was live music, and the staff were a little too over attentive ( we were asked 6 times if the food was OK!). Overall a good value option of hotel. Read moreGenuine Expedia guest review
"Good, clean hotel."
Stayed here with family for 5 days. The staff were great in getting taxis for us, arranging excursions and generally helping out. The breakfast buffet is also really nice, often very quiet too so no need to get there very early. Location is good too, just a short taxi ride to Dubai Mall and the beach. All in all a great hotel for the price, definitely […] recommended! Read moreGenuine Expedia guest review
A really great, cheaper alternative. Staff member Tetyana was a stand out. Made my trip a whole lot pleasant. Great hotel!Genuine Expedia guest review
The Hotel is not the same as it appears on site.Genuine Hotels.com guest review
"I like it a lot"
The hotel is really beautiful. I liked it. I will go back there in my next visit to DubaiGenuine Expedia guest review
"Nice hotel, spacious room with good facilities."
Good location, spacious room, good facilities, supermarket next door, nice roof top pool and a relaxing bar at night, free shuttle bus to main attractions.Genuine Expedia guest review
"Nice hotel with good breakfast selection"
The hotel is located around 15 mins away from dubai mall and around 20 mins from the airport. The room was spacious and clean, there was a wide selection for breakfast (both hot & cold food), daily shuttles to the mall & the beach. The manager Vel, Temptations rooftop bar is extremely accomodating and friendly. The rooftop bar is lovely at night, good […] DJ, shisha & selection of drinks. Read moreGenuine Expedia guest review
Supermarket next to hotel, very convenient. Hotel was clean, friendly and helpful staff. Indian food was very nice. Rooftop lounge was an excellent place to chill out and relax, have shisha, drink & eat. Free shuttle service to Dubai Mall & Jumeira Beach. Free wifi in comfortable and very presentable lobby area. My twin room was very spacious and comfortable. I […] would definitely recommend this hotel and go back there again. Read moreGenuine Expedia guest review
"Not a good hotel to choose"
I had payed for a top room, where I had a invoice to say I have payed mate me wait a full day out on the streets if dxb.. 4days latter got the roomGenuine Expedia guest review
"Pure utter luxury.."
My experience of Mercure gold hotel was of pure and utter luxury. The service at the hotel was 5 star. We arranged for the hotel to collect us from the airport which they did. They arrived on time and were very polite. ALL the hotel staff were very kind, polite, friendly and extremely helpful. The room was spacious, clean and had a great flat screen […] TV, replenished free refreshments daily, cleaning service daily, clean towels, air conditioning working throughout our stay. Free wifi connection in hotel lobby and rooftop. Sufficent! Elevators were clean and quick. Rooftop had music playing with a great view, atmosphere and food. The view showed us Burj Khalifah and many other famous sites. Throughout the day, rooftop staff provided sun loungers to catch the sun. In the evening, the rooftop provided comfort sofas and chairs with great music entertainment. Read moreGenuine Expedia guest review
"Excellent staff and hotel"
Fantastic service and amazing cleaning staff. There was an error with our booking as I booked a twin bed. Eventually hotel sorted this for us with free underground valet parking a definite bonus.Genuine Hotels.com guest review
"wouldnt stay again"
The hotel staff in general were very pleasant and polite, however they didn't deal with complaints or issues very well. The hotel was miles from anywhere. We had to take a taxi everywhere and whilst the taxis are reasonable you have to be careful which ones you rode in as the fare differed tremendously!!! There was a supermarket next door which was […] handy. The cleanliness of the bathroom was poor. The roof top pool was tiny and overlooked ugly buildings and numerous air conditioning units and waste areas Read moreGenuine Expedia guest review
"Good Location & good price"
This hotel is in the middle of everywhere max 10mins drive to popular areas in dubai. The staff were amazing as we went to stay for my friends 25th they did eveything they could to make it special. I would stay here again next time i visit.Genuine Expedia guest review
"good location but not good service"
I arrived at the hotel at 5am, after a 10 hour journey, I was told that I cannot check in as I have arrived to early. I explained that this was a deal package and my arrival time was made aware at the time of booking. The night manger showed me his computer screen which still displayed yesterdays date, he said the earliest he can check me in for free […] is at 10am o'clock. I was really upset by this as I was completely exhausted, he agreed to charge for half a day for immediate check in. I agreed, as I couldn't possibly wait another 5hours before i get a bed. The manger checked me in with two booking one for the early arrival and the other for the booking I had already made (but it didnt occur to me at the how come he managed to give my check in details for pre-booked at this time??). When checking out a lady manager was on and she said the charge was for the whole day, I was extremely infuriated, i told her the night manager had agreed half a day and she said thats not the note hes left, so i questioned why they're charging me for 24 hours when i had only used the room for 5 hours extra on the day I was booked into arrive anyway, the manger was very uncooperative and continued to repeat that this was the procedure. We were going around in circles, evidently the manger wasnt going to compromise so I ended up paying the full amount to which they had charged entry tax twice as I had been given 2 bookings!!! I am very disappointed with Mecures un-cooperativeness Read moreGenuine Expedia guest review
Looking for a restful period after other travels. Good hotel, helpful staff, good Spa and Pool facilities. Very satisfied.Genuine Expedia guest review
"Hotel of Dream"
Very niceGenuine Hotels.com guest review
"Good hotel for solo travellers in Dubai..."
Great location, close to most things you will want to see in Dubai. Travelling around Dubai is easy with incredibly cheap taxi's, so i didn't even bother with the metro. The rooftop pool is pleasant but not that big. The best beach to visit is the Jumeirah beach park, not the public beach. Staff are incredibly friendly and helpful however service in […] the hotel restaurant was touch and go sometimes. The bar is a little bit depressing sometimes but was ok for watching the football and grabbing a night cap. Read moreGenuine Expedia guest review
Affordable hotel within a short taxi ride to all the major attractionsGenuine Expedia guest review
"4 day short break"
Hotel was great! good breakfast, clean rooms and showers!! Rooms were massive!Genuine Expedia guest review
"Very close to Dubai mall and jumeirah beach"
The hotel offered a free shuttle bus service to the nearest metro centre, Dubai Mall and jumeirah beach which is a real saver on taxi fares. The hotel only offers free wifi in the lobby not always with great connection. To get wifi in your room is £2 per hour. The concierge was prompt but not the most knowledgeable. The room was lovely but to have a […] welcome bad smell in the room wasn't great. The air freshener was very much needed throughout the week. Read moreGenuine Expedia guest review
"Does what it says on the tin..."
Stayed for 3 nights as a solo traveller staff were fantastic, everyone helpful, very clean room. Would recommendGenuine Expedia guest review
"Lifeguard who thinks he's a police officer!!!"
The Hotel was average at best with incompetent bell boys and so so reception staff. The gym was small with basic equipment. The lifeguard was an absolute clown on a massive power trip.. The only plus where the cleaners who where very nice and friendly although a little incompetent. Summary..you get what you pay for!Genuine Expedia guest review
"Value for money"
The hotel is fairly new and modern. Rooms was comfortable with a large bed and soft furnishings. The only criticism with this hotel is that the pool attendants are extremely rude and un welcoming.Genuine Expedia guest review
Asked if they can warm baby milk up, they said no they don't the the facilities which was a lie. Asked for a wake up call on the day of checkout but didn't get one. Breakfast in the morning is rubbish ( no selection at all)Genuine Expedia guest review
Very good hotel ...the bad point was that there is no free wifi in the roomsGenuine Hotels.com guest review
"Close to airport-reasonably priced."
Just a transit stay, not many close places to eat in walking distance. I got what I paid for.Genuine Expedia guest review
"Comfortable stay with all the necessary amenities"
Excellent, the staff where very attentive and helpful.Genuine Hotels.com guest review
"Not close to anything!!"
The hotel is situated far from most attractions, taxi required all the time, The hotel staff are very nice and helpful. Inside the lobby is a beauty parlour ran by a man his employees are from manilla, One day he was shouting so loudly and using foul language at one of the ladies i had to complain to the hotel manager the whole lobby heard and it went […] on for 10 mins. The rooms are nice and clean and food very good. The other negative are the hookers who hang around the bar every night, its not nice to see, and no one questions it, so really not for families. Read moreGenuine Expedia guest review
Very nice hotel,good and clean,the only thing dont have internet inside the room.Genuine Expedia guest review
My stay in Dubai was pleasant, but disappointed at the wifi services in a modern hotel like Mercure. I thought the wifi was pretty poor. You have watch sports in sport bar where smoking is allowed for even non smokers. The whole bar is puffed up with smoke. There should be sports channel in the reception or for non smokers. My overral rating for this […] hotel to be honest is 2 and it should be that rating for the hotel anyway Read moreGenuine Hotels.com guest review
"A standard hotel"
Though the stay was generally alright I was not happy with the sneaky and crafty ways that the hotel staff try to get money out of visitors. For example prior to my arrival I had asked the hotel to arrange airport pick up and drop off. This was agreed at a cost of 250 AED. At check out the price was increased by 100AED despite prior confirmation. I […] felt that this was a rip off and an act of dishonesty Read moreGenuine Expedia guest review
"Overall pretty fair and good hotel"
Nothing too exciting but nothing too boring...they were doing very little construction did not bother me at all. They were very clean and professional about it.Genuine Expedia guest review
"Great Value for your money!"
Everything was good but for the exorbitant internet prices and taxes. Taxes are beyond the hotel control so I am not complaining on that part.Genuine Hotels.com guest review
"Wonderful one week holiday with son"
The hotel was very comfortable. Used the courtesy bus often to the beach and mall. Travels by taxi was easy and inexpensive. Went to Ferrari world in abu dhabi and wild wadi water park. And boat trip in Oman. Arranged by in house tour desk. Excellent. Transfers to and from airport super efficient. Loved dubai and thought hotel was excellent value. Expedia […] described it all perfectly. Read moreGenuine Expedia guest review
"Value for money"
Hotel is value for money, but the pool is in adequate, on the roof terrace, and not ideal, hotel is in the middle of nowhere. not much to do locally. though the staff were very friendly and helpful cant fault the hotel itself.Genuine Expedia guest review
"Good location, however poor excuses"
The hotel was overbooked the day we were due to check in, around 9:30pm after a long flight. We were told a complete lie about a whole floor being flooded and plumbing issues so we had to moved to the sister hotel - this Ibis. Note - the BIG issue would be sorted by tomorrow and we could check in whenever we wanted?! We have no issue with the Ibis, […] however the hotel driver did not know where it was, Ibis did not know we were coming and after a further 40 minutes driving around, it's basic and not where we wanted to be. Aside from that, once we did check in at 8am the next morning. The hotel is in easy walking distance to the beach and metro. Read moreGenuine Hotels.com guest review
The hotel staff were very nice and helpful. We had an executive suite and the standard was very high (as expected in Dubai) the only downfall is the swimming pool, it was more of a dipping pool surrounded by sun beds so not ideal for children. The restaurant was slightly outdated (decor). The picture of the hotel is not what I could see from the road […] and hence drove past it without noticing a number of times. Generally very happy with the experience and only high lighting negative points under pressure. Read moreGenuine Expedia guest review
Fantastic honeymoon with great staff who would drop anything they were doing to help. We didn't have to lift a finger from when we arrived.Genuine Expedia guest review
"Hotel in great location"
The location was great to get to the major sites and for some trips esp to the beach the hotel provided transportGenuine Expedia guest review
It was an excellent stay. We were absolutely happy with our stay in this hotel.Genuine Expedia guest review
"BIT TO FAR OUT"
ARRIVED EARLY MORNING CHECK IN NOT TILL 2PM BUT THEY LET US HAVE ROOM EARLY AT NO EXTRA COST. WE PAYED FOR A SUPERIOR ROOM BUT DID NOT FEEL IT WAS UP TO THAT STANDARDGenuine Expedia guest review
The breakfast was not included and we were not sufficiently informed. The room service was not regular. Room was not well cleaned. Staff behavior was kindly and the food was good.Genuine Hotels.com guest review
Prompt service, helpful friendly staff, good food and location. Daily free shuttle service to Dubai Mall which is a great bonus. would book again :)Genuine Expedia guest review
Friendly hotel, quite central, clean, hotel staff were friendly and very willing to helpGenuine Expedia guest review
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