"A standard hotel"
Though the stay was generally alright I was not happy with the sneaky and crafty ways that the hotel staff try to get money out of visitors. For example prior to my arrival I had asked the hotel to arrange airport pick up and drop off. This was agreed at a cost of 250 AED. At check out the price was increased by 100AED despite prior confirmation. I […] felt that this was a rip off and an act of dishonesty Read moreGenuine Expedia guest review
"Overall pretty fair and good hotel"
Nothing too exciting but nothing too boring...they were doing very little construction did not bother me at all. They were very clean and professional about it.Genuine Expedia guest review
"Great Value for your money!"
Everything was good but for the exorbitant internet prices and taxes. Taxes are beyond the hotel control so I am not complaining on that part.Genuine Hotels.com guest review
"Wonderful one week holiday with son"
The hotel was very comfortable. Used the courtesy bus often to the beach and mall. Travels by taxi was easy and inexpensive. Went to Ferrari world in abu dhabi and wild wadi water park. And boat trip in Oman. Arranged by in house tour desk. Excellent. Transfers to and from airport super efficient. Loved dubai and thought hotel was excellent value. Expedia […] described it all perfectly. Read moreGenuine Expedia guest review
"Value for money"
Hotel is value for money, but the pool is in adequate, on the roof terrace, and not ideal, hotel is in the middle of nowhere. not much to do locally. though the staff were very friendly and helpful cant fault the hotel itself.Genuine Expedia guest review
"Good location, however poor excuses"
The hotel was overbooked the day we were due to check in, around 9:30pm after a long flight. We were told a complete lie about a whole floor being flooded and plumbing issues so we had to moved to the sister hotel - this Ibis. Note - the BIG issue would be sorted by tomorrow and we could check in whenever we wanted?! We have no issue with the Ibis, […] however the hotel driver did not know where it was, Ibis did not know we were coming and after a further 40 minutes driving around, it's basic and not where we wanted to be. Aside from that, once we did check in at 8am the next morning. The hotel is in easy walking distance to the beach and metro. Read moreGenuine Hotels.com guest review
The hotel staff were very nice and helpful. We had an executive suite and the standard was very high (as expected in Dubai) the only downfall is the swimming pool, it was more of a dipping pool surrounded by sun beds so not ideal for children. The restaurant was slightly outdated (decor). The picture of the hotel is not what I could see from the road […] and hence drove past it without noticing a number of times. Generally very happy with the experience and only high lighting negative points under pressure. Read moreGenuine Expedia guest review
Fantastic honeymoon with great staff who would drop anything they were doing to help. We didn't have to lift a finger from when we arrived.Genuine Expedia guest review
"Hotel in great location"
The location was great to get to the major sites and for some trips esp to the beach the hotel provided transportGenuine Expedia guest review
It was an excellent stay. We were absolutely happy with our stay in this hotel.Genuine Expedia guest review
"BIT TO FAR OUT"
ARRIVED EARLY MORNING CHECK IN NOT TILL 2PM BUT THEY LET US HAVE ROOM EARLY AT NO EXTRA COST. WE PAYED FOR A SUPERIOR ROOM BUT DID NOT FEEL IT WAS UP TO THAT STANDARDGenuine Expedia guest review
The breakfast was not included and we were not sufficiently informed. The room service was not regular. Room was not well cleaned. Staff behavior was kindly and the food was good.Genuine Hotels.com guest review
Prompt service, helpful friendly staff, good food and location. Daily free shuttle service to Dubai Mall which is a great bonus. would book again :)Genuine Expedia guest review
Friendly hotel, quite central, clean, hotel staff were friendly and very willing to helpGenuine Expedia guest review
Zero Internet despite it being free I could not even get to google or email despite no-one in the lobby and clear signal. I could not do any work at this hotel. Miles from Jumierah Beach. Very poor restaurant - several people complained when I was in there and I sent back a Caesar salad due to Luke warm dry chicken and white lettuce drowned in sauce. Nice […] pool terrace. Read moreGenuine Hotels.com guest review
The hotel was amazing as were staff very attentive. Rooms were huge with a huge bathroom all facilities were amazing. Only down side was that hotel workers would enter the room to clean, even after I had asked them not to. Also wifi is only available in lobby area would be nice to have in rooms. This hotel is slightly further out than others, resulting […] in a lot of taxi rides. Other than that hotel was amazing! Would recommend! Read moreGenuine Expedia guest review
"Would not recommend it!"
The staff was ok but far from offering excellent customer service. Some part of the hotel were dusty and unpleasant. My friend and i had lunch at the restaurant and the lamb was probably cooked from previous day, it was cold and horrible. We were told the water is free whether is out or in the mini bar. Yet we were charged for the water and i had to […] have an argument with a member of the reception who stated that i misunderstood his colleague. The hotel itself was a bit far from landmarks and city centre. The band at the hotel bar played depressing music. The hotel restaurant was booked almost everyday for private functions and whoever was seating in the lounge had to hear loud music and people screaming. Read moreGenuine Expedia guest review
very good location, friendly stuff, clean!! rooms are very big and with nice modern decoration. The hotel offers a free shuttle bus to the beaches twice a day!!! very satisfied!Genuine Hotels.com guest review
Everything went smoothlyGenuine Expedia guest review
"Reasonable Four Stars Hotel"
In general, I was satisfied with the hotel. when I arrived I was unable to find my Hotels.com reservation number, but the guy at the reception gave me a room, he told me this is the last room. So if there was not rooms, I would slept at the reception. The breakfast was very good, the room size is small, you can hear the cars through the window as it […] is close to the main street. The Internet inside the room is not WIFI and Chargeable. The WIFI is free in the lobby. The hotel is considerably cheap compared to other 4 star hotels. the TV is new LED I think it was 40 inch and the furniture is new and outstanding. The room included a safe. Read moreGenuine Hotels.com guest review
nice stayGenuine Hotels.com guest review
Enjoyed every bit of my holiday at this hotel, very good customer services:) Close to the beach and the mall and the local airport,Genuine Expedia guest review
Hotel was lovely and the staff were excellent. The only thing that let this hotel down was there was no wi fi in the hotel room. Other than that I would highly recommend this hotel.Genuine Expedia guest review
Over all satisfactory, compare to other 4star hotels, this one well below 4 star rating. They need to employ more professional hotel staff . Too many mistakes by staff. Front office, F & B, House keeping particularly. Must rectify. Next time not my kind of hotel.Genuine Hotels.com guest review
"Relaxing in Dubai"
We had decided to stay a couple of nights in Dubai on our way home to Oz, selected the Mercure essentially on price and review comments. We booked in for three nights as we were arriving at 2:30am, sometimes a risk when you arrive in th em idle of the night but all went well fell into bed and surfaced at lunch time, staff good and room fine, would […] recommend to others. Peter Cations Read moreGenuine Expedia guest review
The hotel was perfect, staff very friendly and willing to help in any way possible. The restaurant in the hotel had excellent food and warm & friendly staff.Genuine Expedia guest review
"Quite good for a short visit.."
I stayed in this hotel for two nights on business, mainly because the places I usually stay at were full up. I was pleasantly surprised I have to say. Rooms are comfy and clean. No issues in any of the restaurants. Decent Bar. One thing I noticed that sets this hotel apart was .... most hotels in Dubai have outlets playing loud music till the early […] morning daybreak. While this is fun on a leisure trip, it ruins your sleep if you need to be on time for a morning meeting. No such issues at this hotel. To nitpick, one minor disappointment is that the room service menu is woefully inadequate. Read moreGenuine Hotels.com guest review
Hotel was lovely and staff were friendly! Hotel was about 20min walk from the beech, only negative that that you had to get taxis every where as hotel not in walkin of any attractions.Genuine Expedia guest review
Hotel was very clean and accommodated my needs fantastically. Came down with family and had a great time. Staff were nice and extremely helpful and the swimming pool was superb. One thing to note is that the gym is quite small and not great, but it wasn't awful so you can still get a good session out there. Definitely recommend this to anyone staying […] in Dubia! Read moreGenuine Expedia guest review
"Great service, excellent food"
Enjoyed every minute in mercure gold hotel. 1st classGenuine Expedia guest review
"Worth staying at"
Comfortable and good service and worth staying at. Wireless internet only available in the public areas which was a bit painful and the location was a little away from any restaurants and etc but then I got a really good rate for a comfortable hotel stay.Genuine Hotels.com guest review
"didn't meet a four star hotel requirements"
didn't meet a four star hotel requirements. room was pretty small Bed mattress was not very comfortable with smoke detector light flahsing green in dark on ceiling which created difficulties in sleeping comfortably. the buffet served at lunch time was expensive with not much variety of quality foodGenuine Expedia guest review
Wifi in the rooms is needed.Genuine Hotels.com guest review
"Great hotel I loved it!"
Great hotel and such a fab place to go on holiday hotel is very clean and the staff are very friendly and give a great service would defiantly go here againGenuine Expedia guest review
"Value for money"
I stayed during the Ramadhan & hence i got a better deal. It is at a convenient location. Breakfast is good. Staff is very helpful. Standard room size is small. Overall great value for money.Genuine Hotels.com guest review
Really enjoyed our stay and great value. Excellent service and buffet breakfast with many choices. Room clean, Kingsize bed added bonus with free tea/coffee available. Only minus was no wifi in bedroom but available in foyer and breakfast rooms on ground floor.Genuine Hotels.com guest review
The hotel was very good, breakfast was excellent , Rooms where very clean and comfortable. Location is quite and very close to Sheikh Zayed Road and Jumeirah beach. I had my breakfast exchange for Suhoor for no charge during Ramadan. There was free wifi in lobby area. I would definitely recommend it even for family trip with kids.Genuine Hotels.com guest review
"Try it once and you'll definitely be back for more"
Booked with this hotel on the recommendation of a few different work colleagues. I thought it was absolutely marvellous. I will definitely be back.Genuine Hotels.com guest review
I stayed for one week and they didn't change the bed sheets. The toilet had bad smell. The location is very bad because it is far from main tourism attraction. Taxis were difficult to get. I don't recommed this hotel for any family or businessman. I think the hotel should get only three stars.Genuine Expedia guest review
We were looking for a reasonably priced comfortable hotel for a short break and this one fitted the bill perfectly. The location is not the greatest but with cheap taxis it worked out much less than staying in a better placed hotel. We stayed in a suite and it was well worth the extra money. There was some confusion as to whether breakfast was included […] in our deal but the hotel gave it us anyway. I think we actually won on that one as I'm sure it was an extra we excluded when booking. The breakfast choice was excellent by the way. All the staff we dealt with were both helpful and friendly. Read moreGenuine Hotels.com guest review
"Value for money!"
Everything was really good bar the checking in service where I had to wait around 15 mins in a queue. Value for money however.Genuine Expedia guest review
"Great value for money"
Overall, a very good value for money hotel - not really in the thick of things in Dubai but very affordable taxis make it easy to get around without blowing any personal or business budgets!Genuine Expedia guest review
"great hotel for everyone"
my overall experience was good i would recommend it to my friends.Genuine Expedia guest review
"yummy looking cakes"
hotel was brilliant, service and people working at hotel very helpful polite courteous would go again only slight let down we had to ask cleaners to replace towels which was remedied immediately apart from that fantastic experience. and the cakes were delicious.Genuine Expedia guest review
Excellent service, polite staff, nice spacious rooms, great location,swimming pool. We had a great time in this hotel and hopefully we will return soon :)Genuine Expedia guest review
Over all experience is ok as they sprang a surprise bill at the end for bottles of water that they said is complimentary. So be very careful and be cautious of anything they suggest is free.Genuine Expedia guest review
"very convenient location"
It was comfortable,the staff are very friendly.Genuine Hotels.com guest review
"good hotel for busines"
nice hotel with firendly staff, close to public beach and airport. wifi for free but only in the lobby :(. dubai is just incredible and the food is really good quality.Genuine Expedia guest review
Excellent hotel with very friendly staff. Very helpful in terms of organising trips.Genuine Expedia guest review
"10 out of 10 holiday"
It was our wedding anversry and our first time in dubia the hotel is fab the staff are amazing and would go back again so a very very big thank you to all the staff thank you xxxGenuine Expedia guest review
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