All hotels in Boracay Island, Philippines
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereBarangay Yapak, Malay, Boracay Island, Aklan, 5608, Philippines, ‏‎800-491-6126
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4.9 / 5Outstanding

Score breakdown (from 156 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.9
  • Comfort
    4.8
  • Condition
    4.8
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"What can I say? Everything was perfect."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed at a lot of hotels over the years, and nothing has ever come close to this. We stayed in the Tree House villa, which I would recommend if you've got a little extra to spend. You get two floors, a semi-private balcony with jacuzzi, and the best view of any room on the island. To give an example of the level of service, we went to the beach and were looking for beach towels. As we approached one of the staff to ask, we saw that another staff member had already seen us arrive and brought us 4 towels and 2 bottles of water. When you arrive in Caticlan, you are met in the airport by Shangri-La staff and taken to their private waiting area and given a drink while the speedboat is prepared. From there you are taken straight to the resort. Everything is planned out so there is no guesswork about where to be or what to do. The only service I'd ever had that comes close to this is at Walt Disney World. Both places have staff always anticipating your needs, but Shangri-La tops it simply due to the amazing Villa and location in Boracay.
Genuine Expedia guest review
Other trip Feb 1, 2015
Mike
US
5.0 / 5Outstanding
"Exceptional hotel with a private beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If you want 5-star service, fabulous room, Ritz-Carlton Sunday brunch for breakfast EVERY morning, indescribably comprehensive concierge service, the most beautiful pools, views, and fun, then stay at this hotel. They will spoil you with service, great food, a marvelous Chi Spa experience, and super friendly, cheerful, outgoing professional, informative staff. This IS the best place to stay!
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Best hotel on the Island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was situated in a quiet spot which make it ideal for rest and relaxation. The service was amazing from the time we landed on the island to the time we left.
Genuine Expedia guest review
Other trip Dec 25, 2014
I travel often
US
5.0 / 5Outstanding
"Great hotel in Baracay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This resort is really great. The room was big and clean and the staff were very warm and helpful. I recommend this hotel highly.
Genuine Expedia guest review
Other trip Dec 10, 2014
JD
US
5.0 / 5Outstanding
"Perfect Couple Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing overall.
Genuine Hotels.com guest review
3 night romance trip Nov 24, 2014
Alan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience for our family. Will be going back!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing Honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great time at the resort. Beaches were amazing and away from the busy D-Mall area. Many activities offered and spa was very relaxing. Restaurants a bit pricey, but well worth it- great food and great service. Staff was very friendly and went above and beyond to make you feel welcome. Can't say enough good things about our stay and would HIGHLY recommend it to anyone:)
Genuine Expedia guest review
Other trip Oct 19, 2014
Jon
US
5.0 / 5Outstanding
"Amayzing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amayzing!
Genuine Hotels.com guest review
6 night romance trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Superior service the moment you arrive at the airport up to your departure at the airport!
Genuine Expedia guest review
Other trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Simply awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Once you're here, you won't need to venture outside the property (aside from snorkeling at Crocodile Island). Wife and I spent coupe hours on White Beach before deciding to return back to Shangri-La and enjoy our own private beach.
Genuine Hotels.com guest review
4 night romance trip May 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I went to Boracay for a 2 night stay at the Shangri La hotel. Initially, I thought it was expensive but it was worth it! Unlike our stay in Manila, the hotel staff took very good care of us from the moment we arrived! The hotel was clean and well maintained. Staff was very attentive. Most important of all, the beach was private and quiet! We went to town via hotel shuttle, and we were glad that we stayed at the Shangri La when we witnessed the crown on the beach in town! My only complaint was the nail salon. We had our nails done, and my husband's lady was late. She came, didn't apologize, and didn't even introduce herself (mine didn't either). No drink was offered to us, and nothing special with the manicure, that was it just manicure! Overall, our stay was great! Thank you Shangri La, and we will be back!
Genuine Hotels.com guest review
2 night romance trip May 21, 2014
A
US
5.0 / 5Outstanding
"Awesome Experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our room was upgraded from garden view to sea/ocean view, and we were able to enjoy the sunrise and sunset from our room. Also, we have fresh fruits and the Ice bucket filled with ice daily in the room. The breakfast buffet has great selections and variety. We enjoyed using the pool and beach area. Excellent service from all the staff and from all departments. This is a truly 5 star rating hotel!
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect spot for relax! I'd strongly recommend Shangri-la for those who need some rest.
Genuine Expedia guest review
Other trip May 12, 2014
Steve
US
5.0 / 5Outstanding
"Amazing resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The service is amazing, the location is just stunning, the resort is well maintained and beautiful. No complaints at all!
Genuine Expedia guest review
Other trip Mar 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Heavenly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When i came in the waiting lounge in caticlan there wasnt cold towel offered even when i checked out coming from the reaort. Water wasnt even chillled. It's a five star resort welcome drimk is expected upon arrival at the lobby especially that they dont have a speedy check in process. Overall it's a beautiful piece of heaven on earth!
Genuine Expedia guest review
Other trip Oct 7, 2013
james
US
5.0 / 5Outstanding
"Breathtakingly beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed at the shangri la Manila and Cebu. This shangri la was by far the bet and most beautiful
Genuine Expedia guest review
Other trip Sep 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the beach.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel view, nice hotel services, nice hotel conditions... Nice hotel swimming pool... Nice hotel beach.. Everything in Shangri-La is 'NICE'!
Genuine Expedia guest review
Other trip Aug 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent, 5 star resort and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The resort is absolutely beautiful, the rooms are luxurious and the staff and service is superior. Wonderful stay!! Hope to come back again.
Genuine Expedia guest review
Other trip Jul 3, 2013
Charlene
US
5.0 / 5Outstanding
"Tropical paradise!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Gorgeous resort with excellent staff! Great personal attention from the moment you arrive. Beautiful beaches great for snorkeling and kayaking, amazing pools!
Genuine Expedia guest review
Other trip Jun 18, 2013
Sarah
US
5.0 / 5Outstanding
"Don't exist a better hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely perfect. No single complain. From location, staff, food, all. Been in hotels in 10 countries and never found something like this.
Genuine Expedia guest review
Other trip Jun 7, 2013
Salvador
US
5.0 / 5Outstanding
"Great boracay hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great resort and staff. Needs more consistent ac inside the rooms.
Genuine Expedia guest review
Other trip Jun 3, 2013
EG
US
5.0 / 5Outstanding
"Probably best hotel in Boracay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not great value, but in absolute terms, the best hotel on the island.
Genuine Expedia guest review
Other trip May 11, 2013
Tony
US
4.0 / 5Excellent
"Great Hotel for a family with enough budget"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Until evening around 8:00pm, the hotel is very nice for everyone. Everyone can enjoy the beautiful beach and kids can enjoy a lots of events at adventure zone and entertainment room. However, bar and other night time fun is limited at the hotel. So I guess the hotel is good for family use.
Genuine Expedia guest review
Other trip May 2, 2013
Takao
US
5.0 / 5Outstanding
"The ULTIMATE vacation spot!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
AMAZING!!! Best beaches, best pool, best accomodations, best food, best service with a smile...absolutely AMAZING!!!!
Genuine Expedia guest review
Other trip Apr 2, 2013
Mexgirl721
US
4.0 / 5Excellent
"Best location on Boracay - away from the busy area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I can't imagine staying anywhere else on Boracay. It's just way too crowded at the beaches near the main part of town (near D'Mall area). Loved the private speed boat transfer between the airport directly to/from the hotel. Loved the private beach (way cleaner and better than the busy beach area near town). Loved our ocean view room. Loved the buffet breakfast. Loved the regular van shuttles between the hotel and main town D'Mall area. Did not love the high-priced food and drinks. With that said, for about the same price, I'd rather go to El Nido, Palawan.
Genuine Hotels.com guest review
3 night romance trip Jan 6, 2013
Marv
US
4.0 / 5Excellent
"Boracay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice on the whole. Toilet design could be better
Genuine Expedia guest review
Other trip Jul 12, 2012
Pankaj
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Fantastic stay !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a most wonderful vacation. The hotel is wonderful as is the service and all the staff are very helpful and friendly. I will be looking to go again !
Genuine Hotels.com guest review
4 night family trip Apr 16, 2015
Elizabeth
GB
5.0 / 5Outstanding
"Awesome hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
The only thing good about Boracay is this hotel. Other parts of Boracay wasn't for me. But I would definitely visit this hotel again for vacation.
Genuine Hotels.com guest review
3 night romance trip Mar 23, 2015
A Traveler
AS
5.0 / 5Outstanding
"Totally worth it! You'll not want to leave!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely amazing! You won't regret it, everything was perfect. Literally the best way to escape but also be close to the rest of the island. Beautiful scenery, amazing service (everyone is always smiling!). Transport is so simple when you're staying with them because they provide it all, you don't have to worry about a thing. Travelling to the island is quite a distance if you fly into Kalibo but again they can pick you up from the airport.
Genuine Hotels.com guest review
4 night family trip Jan 23, 2015
A Traveler
GB
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent customer service and good staffs and facilities
Genuine Expedia guest review
Other trip Jan 21, 2015
Russell
PH
4.0 / 5Excellent
"Perfect getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This place was amazing! So beautiful and peaceful. The service and experience was 5 star all the way from the pick up at the airport, drinks and wet towels at the jetty port, great service on the speed boat and the reception when you arrive. The view of the premium sea view room is breath taking and the sound of the waves crashing while you sleep is bliss. The main pool and the private beach access is wonderful and you are far from the main sceane so there are no crowds and no one pestering you and trying to sell things to you. The staff are so helpful and wonderful and there is always someone available to help you for any questions or needs you may have. My son and myself enjoyed the entertainment room and the kids zone. The food was lovely for the most part but some of the food was not so great. The only other issue was that the food was too pricy to eat everyday so you have to take a shuttle to the main part of the island for nightlife and shopping and more variety of dining as well as water sports. The trip is only 15 minutes but the wait for the shuttle can be up to an hour and you have to line up at the mall to be collected which is crowded and stressful. Overall it was a maxing and I would definitely go back again.
Genuine Expedia guest review
Other trip Jan 19, 2015
travel lover
AU
5.0 / 5Outstanding
"Great Escape"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful stay. The resort and spa were perfect and in a great location. I am so glad we booked here and not some of the other hotels that we looked at closer to the D'Mall areas. My only issue was that the restaurants on the resort were a bit pricey and did not have many of the wines or some of the fresh seafood items available during our stay.
Genuine Hotels.com guest review
3 night family trip Nov 20, 2014
Doug
PH
5.0 / 5Outstanding
"What a place..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Friendly staff and super service, very nice resort, fantastic beach and water. For a 3-5 days getaway this is absolute a perfect place to go.
Genuine Hotels.com guest review
4 night family trip Oct 20, 2014
Stig Tore
SG
5.0 / 5Outstanding
"The Perfection"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the hotel is perfect. The service was really good. Everything about this resort and this island is perfect. Qnd comparing to other resorts around the world this is so cheap. Everything is cheap "food, activities even the tips"
Genuine Hotels.com guest review
5 night trip with friends Sep 27, 2014
khaled
IE
5.0 / 5Outstanding
"Great resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved it. Comfortable room and awesome swimming pool. Quite and beautiful private beach. Breakfast was good. I wouldn't recommend to eat dinner here, though. Nothing special but expensive. I had seafood in town and it was much better.
Genuine Hotels.com guest review
2 night trip Sep 10, 2014
JW
AS
5.0 / 5Outstanding
"Opulent and luxurious"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Attended a magical beach wedding at this grand hotel. Excellent location, attentive staff and truly luxurious.
Genuine Hotels.com guest review
2 night trip Jul 6, 2014
Lydia Nichols
AU
5.0 / 5Outstanding
"Best hotel in Boracay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent 5 nights in a Deluxe Sea view room at the end of June 2014. The weather was more or less sunny, with the odd cloud/shower and a heavy downpour on our last day. The resort has everything you want for a getaway holiday, if you don't need nightlife. We walked the entire west coast of Boracay and were able to check out most the hotels on offer. We were so pleased we spent the extra money to stay at Shangri-la because we would not have been happy with any of the other hotels (small/noisy). Perhaps Fairway (next to Shangri-la) would be acceptable but that is more of a golf resort/villa. The 2 (1 semi-)private beaches were lovely and did not have any touts so you could enjoy the beach as one should. No worries about security and life guards always on duty. The room was fine with lovely views of the sea. We liked the soft towels in the room and the small details, like washing powder to clean swimwear etc. Bed and pillows were fine. Didn't like: - Lunch/Dinner was average in taste but for the high cost we expected top quality food. Breakfast was fine/good range but always busy. - Check-out: there was heavy rain so they should have transferred us earlier to Caticlan airport due to rough seas + bell-boy made us wait for the next speedboat because a big group went already. Result: missed our check-in time. But to give credit, resort staff did a great job to rectify it and negotiated with the airline so we could still catch our flight with just 25 minutes to spare!
Genuine Expedia guest review
Other trip Jun 28, 2014
Robert
GB
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Coming from Dubai, I've been privileged to stay in some amazing hotels and I was surprised that this hotel is up there with the best of them. Lovely spacious room, stunning gardens beach and pool and great staff and service. It's only downside is the lack of eating establishments with only 3 real options to use and one of which closes at 8. Fortunately, a free bus on the hour takes you to the town. Overall a great first wedding anniversary stay and would highly recommend
Genuine Expedia guest review
Other trip Jun 5, 2014
sally
GB
5.0 / 5Outstanding
"Best Hotel in Boracay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best hotel in Boracay, staff was fantastic and hotel was amazing. Location is a bit further out which is good as it also has a shuttle service to D'Mall. Staff catered to all our requests and was always helpful and willing to assist in anyway and make our stay more comfortable. Strongly recommend this hotel for anyone staying in Boracay.
Genuine Hotels.com guest review
2 night trip Apr 30, 2014
Patrick
AU
5.0 / 5Outstanding
"perfect getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Fantastic beach resort.
Genuine Hotels.com guest review
5 night romance trip Mar 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"A1 Accommodation in Boracay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very comfortable and no fuss stay in this hotel.. The staff were very polite and accommodating. Breakfast was superb!
Genuine Expedia guest review
Other trip Feb 17, 2014
Espie
AU
5.0 / 5Outstanding
"The most beautiful place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We loved Shangri La so much. We only ended up eating out of the hotel twice in a week as the quality was so much higher in SL. Kids loved the club and entertainment zone, beaches are beautiful and peaceful. 5 stars for everything. It was little bit out which might be inconvenient in some respects but we enjoyed the secluded beauty very much. Would go there again and again. Great Xmas holiday. Thank you.
Genuine Hotels.com guest review
6 night trip Dec 21, 2013
Jarmila
SG
5.0 / 5Outstanding
"Amazing Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What you pay for is what you get :D
Genuine Expedia guest review
Other trip Jan 31, 2014
A Traveler
AU
5.0 / 5Outstanding
"Nice hotel and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Free transportation to Caticlan airport. The beach is not as good as White beach however
Genuine Hotels.com guest review
3 night family trip Jan 15, 2014
Haiwen
AS
5.0 / 5Outstanding
"Awesomness!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a wonderful time of my life! Love the atmosphere, the hotel, the beaches and BORACAY!
Genuine Hotels.com guest review
2 night trip Nov 1, 2013
Din
SG
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Every thing is great except the airconditioning was leaking water
Genuine Hotels.com guest review
4 night romance trip Oct 14, 2013
Khalid
IE
5.0 / 5Outstanding
"Even more amazing than the pictures"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was an AMAZING experience. Great staff, great food, great facilities.
Genuine Expedia guest review
Other trip Sep 30, 2013
Mario
PH
5.0 / 5Outstanding
"Vacation in Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic!!! The infinity pools facing the beach cannot be compared! Service is great!
Genuine Hotels.com guest review
2 night trip Sep 12, 2013
Sam
PH
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Shangri-La's Boracay Resort and Spa last week and were extremely impressed by the resort, its beach, the attention to costumer service, from the minute you arrive at Catitlan you know you are well taken care of and once you arrive you forget about all the hassle you've been through getting there because it is worth it. Everyone was extremely attentive, helpful, kind and meant it. All the staff everywhere was very attentive, and were there to make sure you had a relaxing time. The kids had a great time in the adventure zone and were very well taken care of too. The beach is just stunning, clear blue water and to be honest the pictures lie because it is better than what it looks. The food was great for dinner, but if I were asked where can I improve, I would say the food at lunch time especially for the kids. Pizza and Pasta for a week's stay can get pretty tiring and living in Asia, kids actually like rice dishes better or noodles. Besides that, we LOVED our stay, it was beyond our expectations and it is the best Shangri-La's we have ever stayed. Amazing place to visit with and w/out kids!
Genuine Hotels.com guest review
5 night family trip Apr 8, 2013
lovingasia
AS
5.0 / 5Outstanding
"honeymooners, couples and families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
tropical paradise. the hotel is amazing. quiet, clean, luxury. The staff are very efficient and polite. They offer service from the heart! We had an absolutely wonderful time! The only down side is having to fly through Manila airport which is terrible. Make sure you keep some cash to pay the airport departure fees. They only take cash. Also if you need to change terminals from domestic to international then you need an absolute minimum 2 hours if you plan to use the shuttle bus. Otherwise just get a taxi from one terminal to the other. Much easier!
Genuine Expedia guest review
Other trip Mar 10, 2013
Alek
GB
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