All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Blvd. Kukulcan Km. 8.5. Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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2.8 / 5Fair

Score breakdown (from 125 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.1
  • Comfort
    3.1
  • Condition
    2.6
  • Neighborhood
    3.9
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2.0 / 5Fair
"Poor hotel"
We got two rooms 7/24--26/2015. WiFi did not ever work. Our room was super cold an air conditioner would not adjust and was dripping water. Front desk never brought extra blankets. Our daughter's room shower did not work an air conditioner was warm. Let front desk know and they did nothing. No elevators so luggage has to be carried up and down steps. Beds had a sheet on top and one to cover up with,no mattress cover or comforter. The beds were comfortable.
Genuine Hotels.com guest review
2 night family trip Jul 24, 2015
Michael
US
4.0 / 5Excellent
I liked the place.
Genuine Hotels.com guest review
5 night trip Jul 20, 2015
Benedetto
US
4.0 / 5Excellent
"Great idea but needs perfected"
Beautiful ideas...needs detail work and ac in main lobby area. I had a cool room that I really liked. The floors were cracked and chipped but who cares about the floor. The staff was friendly. Hard to find a restaurant nearby for breakfast. The room ac had trouble cooling room because the lobby/corridor area was very very hot. No drinking glasses in room.
Genuine Hotels.com guest review
1 night trip Jul 4, 2015
Danny
US
2.0 / 5Fair
"below average, even for a tight budget traveller"
Not a bad location. Poor upkeep on rooms. Long waiting time for check in
Genuine Expedia guest review
Other trip May 25, 2015
Martin
US
2.0 / 5Fair
"On Par with the rest of Cancun"
This hotel could us some serious renovations but it was clean had AC and was only $40. This hotel is just as good as any others in Cancun. My main gripe is the awful continental breakfast. Coffee and stale bread is not a continental breakfast. I have to admit it has been my favorite place out of 3 I stayed in Cancun. Service was great. You can stay other places just as old for 150/night I would rather be here for $40/night.
Genuine Hotels.com guest review
1 night trip with friends May 15, 2015
Chelsea
US
3.0 / 5Good
"Sufficient"
2 days it runs out of hot water
Genuine Hotels.com guest review
7 night family trip Mar 18, 2015
A Traveler
US
1.0 / 5Poor
"Horrible"
Never book this hotel. Xxxxxxxxxxxxxxxxxxzzzzzz. Never .. Worst hotel.....
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
US
2.0 / 5Fair
"Close to attractive area"
Close to super market and beatch, also close to night attractive area, but still low class hotel. It is good for who spend whole day out side hotel.
Genuine Expedia guest review
Other trip Mar 16, 2015
jacke
US
2.0 / 5Fair
"Mall - Hotel conversion in the process"
The hotel used to be a mall with a Mayan setting. It is now being converted into a hotel. Lighting is bad, rooms are comfortable, location is prefect. If you don't mind the weird details then the rooms are ok. WIFI is good
Genuine Hotels.com guest review
1 night trip with friends Mar 5, 2015
A Traveler
US
1.0 / 5Poor
"No! By all means no"
Stay away. The location is nice, but you will not be able to sleep there. There's a nightclub on a second floor. After hours minimal techno nightclub. They play very poor quality music. The djs don't know how to mix. If you ask me how I know it, I'd say I was able to witness all of it laying on a bed in my room. The mattress was shaking from the bass. Well, they have a nice boofer, but djs still suck. Don't support bad music. Listen to deep house. Stay away from this place
Genuine Expedia guest review
Other trip Mar 9, 2015
Nicky
US
1.0 / 5Poor
"Terrible."
No front desk staff. Dirty rooms. Extremely noisy. Free breakfast consisted of stale bread with broken toaster.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Maya Fair design hotel"
It was a comertial center and now is a hotel. Its very different, the rooms dont have windows but its fine. The rooms at upstairs dont have bathtub, if you like choose one at the first floor. The breakfast is simple but fine, coffee, hot water, tea, bread (butter and jelly) and a toaster. There is a public parking lot in front of the hotel. It doest have acess to the beach, like some big hotels, but its just fine, close the main center of cancun.The employees are very good and are very eficient.
Genuine Hotels.com guest review
2 night trip Feb 8, 2015
Bianka
US
3.0 / 5Good
"Great Hotel close to everything"
Very nice rooms for rest, confortable beds, great price
Genuine Expedia guest review
Other trip Jan 25, 2015
Jorge
US
3.0 / 5Good
"Bad"
Different from what they offer in website. It seems to be better when seen from website.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
1.0 / 5Poor
"AWFUL- Hotel by the Hour"
Please do not stay here if you want linens without bodily fluid, working facilities and any other accommodation the most basic hotels. After being moved to four different rooms, we were told by the staff - who was as nice as he could be - that the hotel was rented by the hour.
Genuine Expedia guest review
Other trip Nov 23, 2014
A Traveler
US
2.0 / 5Fair
"Creepy and noisy."
This hotel is creepy and dark. It looks like they turned an old mall into a hotel. FAIL! .. it is dark and loud and not configured for hotel comfort. We paid for 2 nights in advance (non-refundable) but FLED after 1 night to another hotel. I would NOT recommend this place at all
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
john
US
5.0 / 5Outstanding
"Great deal"
It was very nice felt I was treated very well
Genuine Hotels.com guest review
3 night romance trip Sep 26, 2014
frank
US
1.0 / 5Poor
"God no!!!"
Do not go to this "hotel", its the worst one in cancun, it was a mall and now its a bed hotel. The room is not what u see in the pic. And i think they closing soon thank god.
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
Omer
US
4.0 / 5Excellent
"Nice hotel, walking distance to night life!!!"
The hotel was in average condition on the outside, escalators didn't work, there was unnecessary debris from old plants, needed more lighting. The inside was very nice and clean. Staff were super friendly and went out of their way to help out. The property was walking distance to clubs, malls, shops, and beach. Public transportation in front of hotel made it super easy to move around town.
Genuine Expedia guest review
Other trip Aug 4, 2014
Ale
US
3.0 / 5Good
The room is all open and they must use bore water which means the whole room smelt very bad. The hotel didn't have any facilities. It was in a good location in hotel zona.
Genuine Venere guest review
Other trip May 31, 2014
A Traveler
US
1.0 / 5Poor
"Worst stay of my life!!!!"
Ghetto no rass, this is the worst hotel out of all of beautiful cancun! Everything so dirty! And to pay $145 USD was a waste of money! Couldn't even stAy there had to book another hotel and get out of there that's to say how run down this hotel is!
Genuine Expedia guest review
Other trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
"Nice rooms, not so good front desk environments."
Perfect location to the night clubs. The hotel looks very tired, but the room standard is good. Escalators do not work and the hotel looks a bit left out. The room had no window for fresh air, but this was just fine because of air conditioning and daylight from the common area through windows. The room itself is much better than hotel outwardly would suggest, the room is clean, new furnitures and maintained to a high standard in terms of stars. Good room cleaning every day.
Genuine Expedia guest review
Other trip Apr 9, 2014
Magnus
US
1.0 / 5Poor
"CAN YOU SAY..RUN!!!!"
We entered the hotel from the rear entrance because we couldn't find the front. The hotel is a "made over" business office so you have long glass windows on the interior wall. Light and noise are a constant factor. Escalators that didn't work so you had to lug bags up two flights of stairs. Yes the hotel is inexpensive, but we did not feel safe here. Would not recommend the hotel/office to anyone. The Hyatt was only slightly more expensive and the quality was +100 better.
Genuine Expedia guest review
Other trip Mar 24, 2014
Cindy
US
1.0 / 5Poor
"This hotel is closing soon. Don't waste your money"
NO body care this hotel anymore since it is closing in a week.
Genuine Expedia guest review
Other trip Mar 20, 2014
A Traveler
US
1.0 / 5Poor
"Not really a "Design" hotel"
So the hotel basically had no Lobby, looked half abandoned and was not really close to a beach. We thought the beach was close but it looks like we ended up going to a public beach 15-20 mins away, which was fine for us but probably not for others. The hotel was loud too since our room was basically in the "Lobby". This hotel is a no go.
Genuine Expedia guest review
Other trip Mar 19, 2014
Faf
US
3.0 / 5Good
"Good for the price"
We stayed here after our flight was cancelled and needed a cheap alternative to our all-inclusive. For the price it was anything you could have expected. The bed was comfortable and the room itself is quite charming, however, the bathroom was absolutely disgusting. The seats hadn't been wiped from previously and the shower stunk or sewerage. But other than that perfect for the price
Genuine Expedia guest review
Other trip Mar 5, 2014
stranded
US
5.0 / 5Outstanding
"Don't judge a book by its cover."
The building needs upkeep, but the rooms are SUPURB! Reception staff was not there half the time, but I was highly impressed with the condition, style and cleanliness of the rooms. Great bang for your buck.
Genuine Expedia guest review
Other trip Mar 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place and great value."
Clean comfotable and secure.Staff was very helpful and friendly.
Genuine Expedia guest review
Other trip Feb 8, 2014
clara
US
4.0 / 5Excellent
"Last minute trip"
Room under construction so no bathroom mirror. But overall it was clean and adequate. Very nice customer service.
Genuine Hotels.com guest review
5 night trip Dec 24, 2013
A Traveler
US
2.0 / 5Fair
"Windowless room!!??!!"
It was clean and modern, but not having a window was a much bigger problem than I anticipated. There wasn't adequate ventilation so it always smelled like cleaning solutions. I'm generally not picky, but this was too much for me.
Genuine Hotels.com guest review
8 night business trip Nov 2, 2013
A Traveler
US
4.0 / 5Excellent
"Funny hotel"
This hotel used be Shopping Mall. The room has space and AC is good working. Towls are old and I think they should change to new one.
Genuine Hotels.com guest review
1 night business trip May 28, 2013
HM
US
4.0 / 5Excellent
"Unusual"
My stay was OK since I was there only to sleep and the AC worked well and quiet.. Perhaps, if they install a large ceiling fan in the covered patio outside conditions would have been better to move the trapped heat out.This is an unusual looking set up (from an old shopping Mall) that could be put to better use as a hotel/ Spa/ restaurant with some creative imagination. They need to use the site to make it more appealing, it could be a great place since it is in most convenient location.
Genuine Hotels.com guest review
5 night trip May 13, 2013
A Traveler
US
4.0 / 5Excellent
"different, decent"
I was surprised to be Yves Saint Laurent room. When they say design hotel they mean it.
Genuine Hotels.com guest review
1 night trip Apr 21, 2013
joel
US
1.0 / 5Poor
"Worst Vacation Ever"
Hotel staff did not follow advertisement agreement in which the hotel was paid for. I had asked for Two queen beds an when I arrived at the hotel I was told only 1 queen would be given to me. This was for 2 seperate rooms for 4 guys to share. VERY UNPROFFESIONAL! In the title they should let you know it is a mall currently renovating into a hotel, by far the worst hotel on the strip in cancun AVOID AT ALL COST!
Genuine Expedia guest review
Other trip Apr 18, 2013
Terrell
US
3.0 / 5Good
"OK for budget traveling"
It is OK if you are traveling on a tight budget. The rooms are nice, but the hotel itself is not pretty or cozy at all. It used to be a shopping mall that was converted to a hotel.
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
US
4.0 / 5Excellent
"You get what you pay for"
Location was perfect, next to the party center. The hotel set-up was nice and clean. The only flaw was that they didn't change my sheets at all. There was great air conditioning, hot water, and the room was spacious like a standard hotel. The wireless internet worked sometimes. There's a soda vending machine at the entrance. But given the price and the location, this was a great hotel.
Genuine Hotels.com guest review
6 night trip Mar 12, 2013
Aaron
US
1.0 / 5Poor
Hotel was bad. Escalators and elevators were not working. Had to wait past check-in time for room to be ready. No baggage help. Had to ask for towels every day. I fixed their internet router. Water went out for 2 hours one morning. Asked for an iron and never got it. A Super 8 hotel has better service for the money paid.
Genuine Hotels.com guest review
3 night romance trip Dec 29, 2012
Bob
US
3.0 / 5Good
"good for last minute brooking"
no hot water,elevator was broke had to use stairs.
Genuine Expedia guest review
Other trip Jan 3, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Just to sleep one nigth"
The room smells like humidity. TV was big, old. The pillows were terrible, they weren't actually pillows but cushions. Internet was very slow. Breakfast was really sad. The decoration was very bad jajajaja but we just stayed one night so, maybe it doesn't matters to much. However, I expected more than I found.
Genuine Expedia guest review
Other trip Feb 4, 2015
A Traveler
CA
1.0 / 5Poor
"Smells like mold!"
Horrible place, smells like mold!!!
Genuine Hotels.com guest review
1 night trip with friends Jan 10, 2015
Durl
MX
2.0 / 5Fair
"okay as a one night crashpad"
The hotel building is moldy, unlit and very unpleasant. They tried to create plastic trees, creepers to make it look like a Maya settlement and then, hung pictures of celebrities in the room, and named the room after that celebrity. That's a weird combination even if it was not so poorly implemented. They rented out some rooms to serve as shops, some just stored construction material, some rooms served as trash. The room was okay for a cheap hotel, no blankets though. Internet worked okay (but I had to switch rooms to get a strong signal). Staff was courteous and welcoming. There was no coffee maker, but free coffee was available in the lobby. Also in the lobby, there was bread, toaster, blueberry jam and an empty bottle of strawberry jam in the morning.
Genuine Hotels.com guest review
1 night trip Nov 30, 2014
Shubham
MX
4.0 / 5Excellent
"Great location"
Great location, next to the night life... But bad service, there's no one in the lobby.
Genuine Hotels.com guest review
5 night trip with friends Jun 12, 2014
Mark
MX
4.0 / 5Excellent
"Its really close to the nightclub zone"
It was nice
Genuine Hotels.com guest review
5 night trip Jun 12, 2014
Mark
MX
4.0 / 5Excellent
"Great location, Pefect for a 1 or 2 day stay"
This is a nice hotel to spend a night or 2. A room can fit up to 4 people however the shower is somewhat open, but still closed within a box. It is a great location, within walking distance of the club zone and many attractions. The price you are paying is definitely a great deal if you are travelling on a budget and wish to be able to have more cash leftover for other activities.
Genuine Expedia guest review
Other trip May 2, 2013
A Traveler
CA
3.0 / 5Good
"nice hotel with good location"
Very good location with short walking destance to central tourist locations. The hotel has a nice and special wildforest feel with open room soulution so bathroom and living rom is in one, wery cool for you and your wife but maybe not so for a family that like a closed bathroom. Probably the cheapest hotel you can find so close to tourist centrum
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2013
lene
MX
3.0 / 5Good
Unusual set up with no windows to the outside. Found it quite noisy. Staff were lovely and helpful.
Genuine Hotels.com guest review
2 night trip Jan 4, 2013
A Traveler
MX
1.0 / 5Poor
"worst hotel ever"
You should delete this hotel from your site! It was not at all like it was advwertised.. Located in an old mall, with escalators that did not work and many staris to climb. The room was a square box, with no sep.arate bathroom, so the toilet and shower stall (no bath tub) were just in c orners with a waist high partition. The room had no toilet paper, no phone, no mirror, no waste basket, no glasses, TV did not work, no hot water in shower. Dressers were old rusting display cases.
Genuine Hotels.com guest review
1 night trip Dec 29, 2012
Gary
CA

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Moderna pero falta de privacidad"
Las habitaciones son muy modernas pero hace falta privacidad al momento de tomar un baño o acudir al sanitario.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2015
Paloma
MX
2.0 / 5Fair
"No lo recomiendo"
El servicio en la recepcion y con el supuesto encargado/gerente..... Malo!
Genuine Hotels.com guest review
1 night trip with friends Aug 1, 2015
A Traveler
MX
2.0 / 5Fair
"ホテルの案内文は正しく❗"
場所は良く、建物も味わい深く滞在にはまったく問題はない、しかし紹介文のプライベートビーチはパブリックでパラソル・チェア・タオル全てなし、せめてプールでもあれば… 確かに安いですけどね
Genuine Hotels.com guest review
6 night trip Jul 23, 2015
A Traveler
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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