""Non-smoking room" reservation: Not really"
We specified a non-smoking room for our stay during the reservation process through Expedia. When we arrived, after a long day of traveling, we were simply told that they no longer had any non-smoking rooms available and that our smoking room was available. This seems to be not too uncommon in Japan but it was still an issue for us, particularly my […] girlfriend. We looked at other options but since we booked through Expedia, canceling the reservation after check-in wasn't really an option - something I'm sure the hotel understood. After much back-and-forth with the front desk clerk and his manager, they agreed to put us in a non-smoking room with two single beds, instead of the non-smoking double that we had booked. Overall, for the romantic vacation that we were excited to have, this was not an ideal plan B, but it worked. And I do give the staff credit for trying to make our stay pleasant in every other way - other than not giving us the room we booked in the first place. The hotel is comfortable and in a relatively quiet neighborhood, just a short distance from the craziness of Shinjuku. Read moreGenuine Expedia guest review
"Our stay in Japan"
We stayed in two location in Japan at two separate hotels. We enjoyed the location and quality of Citadines Shinjuku Tokyo and plan to stay there again on our next trip. We actually preferred it over the Hyatt.Genuine Hotels.com guest review
"Cosy, wonderful staff"
A very small, but cosy, well-equipped room complete with microwave and stove. And the best part? The wonderful, helpful staff. The only (very small) negative....instant coffee instead of a coffee maker and "real" coffee. Other than that...next time we're in Tokyo....we're staying there.Genuine Hotels.com guest review
"Citadines Shinjuku /Tokyo"
Great room. So nice to have a kitchen area. Exceptionally helpful staff. Walking distance to subway (metro). Be sure to ask which subway exit has an elevator if you are arriving with luggage.Genuine Hotels.com guest review
Loved the staff. Price was great. Neighborhood is VERY close to a lot of things but the hotel tucked away just where the neighborhood quiets down. Would def recommend to others and would stay again in a heartbeat!Genuine Hotels.com guest review
"Citidines, Shinjuku - well located, great value"
This well appointed facility is an easy 15 minute walk from the Shinjuku subway and train station. Good neighborhood with all facilities at the Shinjuku hub. The Narita Express stops at Shinjuku. We took the JR train from the Haneda Airport without difficulty. Free WiFi in the lobby. We did not have any meals at the hotel. Very helpful, friendly staff. […] Highly recommend staying here. Read moreGenuine Hotels.com guest review
"Right price...right location"
Good hotel. Close to Shinjuku station. Easy access to metro, shopping, food, etc. 7 eleven right next door. Only setback is no wireless in the rooms. Must use it free in the lobby.Genuine Expedia guest review
perfect loc, quality of rooms, afforable price, etc.. its just too good to be true with the price I paid for my stay! i will stay here again on my next visit to japan! arigato gogymise citadine shinjuku!Genuine Hotels.com guest review
"Good deal for the money"
Very clean and attentive staff, but given a smoking room despite asking for non-smoking. When we inquired, staff showed us other available room for us to choose between and sprayed to get rid of some of the smell. Overall very attentive, helpful staff, but would have certainly preferred that our request was honored.Genuine Expedia guest review
"nice option, good location"
very good option' not too priceyGenuine Expedia guest review
"Like a little apartment!"
For the price, definitely one of the most spacious rooms you can get in Tokyo! I thought it would just be a regular hotel room, but it had a kitchen, complete with pots and other kitchenware. The room was spacious and had lots of storage space, plus the modern style decorations were a nice touch. If you're going to use the subway, ask how to get there […] since it can be a little confusing. They will show you on the map--it isn't far, just a few blocks. The staff was very helpful and polite. Overall, would definitely recommend. Read moreGenuine Hotels.com guest review
"A good room at a good price."
We stayed here for 3 nights, and overall were very pleased. The staff all spoke pretty good English and were very friendly, the room was clean and quite nice (not to mention quite spacious by Japanese standards), and the location seemed pretty good as well. Shinjuku station is only 2 stops away on the subway, and from there you can get just about anywhere […] in the city. The room even includes a small kitchenette with fridge, microwave, water boiler, and a small stove. All in all, its a good value for the price. Read moreGenuine Hotels.com guest review
"Perfect spot before returning home"
After seven eventful days in Tokyo and Kyoto, this hotel was a perfect respite before our return home. Since we had previously navigated Tokyo's subway system, we had no problem finding the hotel and getting to the airport the next day. (Would recommend using exit 3 instead of exit 2 from the Shinjuku Gyoemmae station if you do not want to carry your […] luggage up a series of stairs. Exit 3 comes out about 1/2 block west of exit 2 on Shinjuku-dori.) On our recent visit, the weather had been very hot and I did not pack accordingly. Fortunately, the hotel had onsite coin laundry facilities available 24 hours. I could easily see making this hotel a base for traveling around Tokyo. Very clean and everything is provided in the apartment hotel. All sorts of restaurants and convenient stores just outside the front door. What was disappointing was that our rooms had tiny interior windows. Make sure you get a room with windows facing to the street so you'll have natural light otherwise it will feel like a closet. I would definitely stay again and make this a recommendation those spending time in Shinjuku area. Read moreGenuine Expedia guest review
"Excellent staff and room"
The staff has been positively amazing from check-in to check-out! They upgraded my room for free, and I did not expect to get such a big room (it's Tokyo!) I also left behind a really important possession in my room, and the staff contacted me and sent it back to my address as fast as they could. I'm definitely staying here again next time I go back […] to Tokyo. Read moreGenuine Hotels.com guest review
"comfortable and accessible"
We spent 2 nights at this great hotel, located about 5 min walk to subway station and about 15 min walk to Shinjuku Station. Very clean and quiet, would reccomend to friends. Great for the price.Genuine Hotels.com guest review
"Perfect for Shinjuku Gardents"
My wife and I stayed here for one night as we prepared to depart back to Toronto on a lay-over, but wanted to get to see Shinjuku gardens for the Cherry Blossom Season. You are about a five minute walk from the edge of Shinjuku if you want to experience the bars and restaraunts which the area has to offer, and the same amount of time to walk to Shinjuku […] Gardens (which are magnificent). The hotel itself was relatively compact (which is probably normal for Tokyo) and the rooms are clean, although unspectacular. We had a room with a little kitchenette and slightly separate living area, which was fine but we didn't use any of it. Staff were friendly, all spoke English and were helpful with ideas on where to eat. All in all, pretty good location and a short taxi ride from Shinjuku station. Read moreGenuine Hotels.com guest review
Pretty convenient location, exceptional hotel and staff!Genuine Hotels.com guest review
Decent location good walking distance to many restaurants. Room was small but staff was excellent and able to speak English.Genuine Expedia guest review
"Amazing Hotel with great room"
We really enjoyed staying at this hotel. The room is amazing and very big compared to other hotels in Tokyo. We will return to this hotel again when we visit Tokyo the next time.Genuine Hotels.com guest review
"Good service apartment for short stay"
Surprisingly big for Tokyo. Has well equipped kitchenette, individual WiFi router, and only 2 metro stops from shinjuku. Good mix of small restaurants nearby make up for lack of onsite restaurantGenuine Expedia guest review
"Great hotel with excellent staff"
Stayed here for 2 nights. Staff were really helpful, room big. Not right in Shinjuku but a great base for exploringGenuine Expedia guest review
"Very decent size for Japan"
The room we stayed in was quite larger than expected. We had a kitchen and a sofa lounge. It was quite clean and spacious especially for accommodation in Japan. Was very comfortable - couldn't find a fault in the room. The only thing I have to criticise is when we called reception if they had a sewing kit etc. they didn't really offer to bring it up […] to us but for us to go down and get it ourselves. They supply commentaries in the lobby. Read moreGenuine Expedia guest review
"Big rooms in modern hotel in Shinjuku"
We love the Shinjuku area of Tokyo and would definitely stay in this hotel again because of the location and the hotel amenities. The rooms were a good size with useful facilities such as a small kitchenette (microwave, hotplate, fridge, sink) small dining table and chairs. the rooms were clean. The hotel staff were helpful and friendly. There is a […] dining area in the hotel for breakfast (charge incurred) but we did not use this as there are many restaurants and eateries nearby, plus convenience stores. The hotel is within walking distance of Shinjuku station and subway, and a taxi to the hotel from the main station at Shinjuku was less than 1000Yen. Read moreGenuine Expedia guest review
"Great stay with baby"
We stayed at Citadines Shinjuku for 8 days, used it as our base in Tokyo. We chose Citadines because we wanted a kitchen to cook our 10months old baby's food and prepare milk and so on which would have been hard to do in a conventional hotel. The stay was lovely and the facility was great - it had everything we needed including coin laundry and 24hr […] supermarket locally which was very helpful as well as pharmacy down the road which was great for baby stuff. 20mins walk with buggy to Shinjuku station which was a bit far but a lovely walk in the morning and if you wanted to, local underground station is 5mins walk. all in all, highly recommended for young family. Read moreGenuine Hotels.com guest review
Hotel was very comfortable & loved Shinjukugoyenmae, especially the gardens. The staff were friendly & helpful.Genuine Expedia guest review
"Simple, Clean and Affordable"
We stayed as a family in 2 rooms. The facilities were fine, the rooms clean and staff polite. The only problems were that the water pressure on the seventh floor room was very low. We didnt have this problem on the third floor. Also we travelled a lot by train so the 15 min walk to the train station was a little tiring for the children, especially when […] we were carrying our luggage or returning late at night. Read moreGenuine Expedia guest review
"Excellent and comfortable stay!"
Huge room with many amenities and products available. Excellent location, near 7-11 and many affordable food outlets. Walking distance to Shinjuku Goen Park and metro. Only downside is that there are only Japanese channels for TV.Genuine Expedia guest review
"Great hotel, considerate staff (bar one)"
Clean and spacious especially for Tokyo. Lovely staff who wrote a note on one of the guests birthday. Only slight negativity was a male staff who checked us in at night. He was quite curt and unfriendly and not very hopeful in assisting us with a lost luggage from the airport. All otherwise, great hotel. Not too far from the station. And good food […] nearby Read moreGenuine Expedia guest review
"Great staff, adequately sized rooms."
Great staff make this hotel better than the average, and very well appointed rooms don't do any harm either. The rooms (we stayed in two rooms over for nights in October) were perfectly adequately sized, while being modern, spotlessly clean and exceptionally well appointed. Our rooms had nearly everything we needed, and more, including microwave, toaster, […] iron, kettle, saucepans and cooktop, and fast wireless internet access. Read moreGenuine Expedia guest review
Hotel is located in Shinjuku. It is a bit of a walk to the subway. But for the price you pay, it is still generally worth the money.Genuine Hotels.com guest review
"Convenient location and large room"
Very nice stay at Citadines. The room is large for a Japanese hotel, the location is great at 15mn walk from Shinjuku center and 5 from a metro station. It was a little noisy so beware if you are a light sleeper but overall, it was a very good place to stay.Genuine Expedia guest review
"Excellent hotel - great location"
Would definitely recommend this hotel/apartments - rooms were of a adequate size for two of us. I shared a standard twin room and it was a snug room but by no means pokey. Staff were brilliant so helpful at giving directions and reccomending places. Location is fantasic - 10 minute walk to Shinjuku, 3 minute walk to metro, 5 minute walk to the amazing […] Shinjuku Gyoen National Park (a must visit!). Can not reccomend it enough! Read moreGenuine Expedia guest review
"Comfortable hotel in quiet district"
Clean, comfortable hotel. Staff service is acceptable. One or two stand out for sincerity & enthusiasm. Rest are functional & efficient but cold. 5 to 7 min walk to Tokyo subway. 20 min walk to main shinjuku station. 10 min to isetan. Very good location away from hustle of main shinjuku. Easy to catch a cab to bus station for airport bus. Cab fare ¥710. […] Surrounded by 7-11 & other convenience shops. All 24 hour. Hotel room has hair dryer, fast wireless, iron, microwave, kettle etc. Very convenient. Recommended for families. Read moreGenuine Expedia guest review
"Spacious Room for Shinjuku"
Great stay. We enjoyed the extra space - a separate lounge area and enough cupboard space to unpack. Staff were friendly and helpful and the place was very clean. We had fun exploring nearby laneways and local restaurants. It would have been good to be a little closer to the station as it was a twenty minute walk to Shinjuku Station. We ended up catching […] the nearby Subway to the Shinjuku Station when we were tired after a long day walking. Recommend this hotel - a rare find to have a apartment in this area. Read moreGenuine Hotels.com guest review
"Fantastic staff, good location and spacious room."
The hotel is very comfortable and clean and the staff were really helpful, l would recommend it and I would stay there again. The room was a good size and having a separate kitchen area was really good.Genuine Expedia guest review
This hotel is experience was perfect. The staff were excellent, they made us feel so welcome and were always so polite and helpful. The hotel itself is beautiful. It's very new and comfortable. The room size is really large (compared to other Japanese hotels) and had everything you needed. The hotel is also very close to the city. It is a really easy […] walk (basically straight along one street) for about 15-20 minutes or you can catch a train (5mins) from the train station which is a 2 minute walk away. There are also very nice restaurants to eat at surrounding the hotel as well as chemists and convenience stores! Read moreGenuine Expedia guest review
"Great hotel in shinjuku!"
Brilliant hotel with really large rooms in comparison with what you can usually get in Tokyo. Staff were very friendly and could speak English well. Could not say one bad thing with the hotel at all, except it was hard to find with the map given. But once we did find it we were so so pleased. They even let us check in a little earlier without question. Room […] has free wireless internet and was pretty much like a studio apartment. Read moreGenuine Expedia guest review
"close to shopping and dining close to station"
staff go out of their way to please. Room was small but had all conveniences including small kitchenette ..Beds very comfortable would stay there againGenuine Hotels.com guest review
"Great hotel in Tokyo - Shinjuku"
My husband and I stayed at the Citadines for four nights. The room was spacious and very comfortable. There was a kitchenette which was a big bonus for us. The staff were helpful and polite at all times. The hotel was walking distance to most places and the subway was very close. The bus from the airport drops you off at the Shinjuku station and you […] need to get a taxi from there or walk, it is about 20 minutes away. The only concern we had was that the hotel does not really advise on the best way to get to the hotel. We paid a lot for the taxi and the driver did not seem to know where the hotel was. If we had been given more information from the hotel we could have caught the bus which stops right outside or even walked. A really nice place to stay would go back there again. Read moreGenuine Expedia guest review
I love this cozy hotel, very modern with clean rooms is like a short term apartment, good size rooms with comfortable bed and pillows, very update decoration, and esencial toiletries. The hotel is walking distance from the train, there are many cute Japanese restaurants and bars around the neighbourhood. And walk distance to the big malls, shopping […] area, etc. We really enjoy our stay in this hotel. The service at the reception was great and they speak english. There are few coffee shops, convinience stores beside the hotel and there are also washing machines beside the lobby which is so important to do laundry. Read moreGenuine Hotels.com guest review
Great room. Very good size. Quiet. Excellent position. Great to have laundry use. Breakfast reasonable. Only good thing about moving on from Shinjuku was knowing we were staying at Citadines in Kyoto.Genuine Hotels.com guest review
"great place to stay"
Great location for day trips. Clean modern tooms. Practical kitchen to prepare quick meals. Close to subway. Read other comments on Expedia for great instructions on how to find the hotel.Genuine Expedia guest review
"Great hotel in excellent location"
We were pleasantly surprised with the size of our room. Location was very good with a bus to the Shinjuku central station just outside the hotel. It was close to several very nice but inexpensive eating places and a lovely park just around the corner. Reception staff were very helpful and all spoke good English. We would have no hesitation in staying […] here again should we decide to return to Japan. Read moreGenuine Expedia guest review
"A Fabulous Choice"
We loved it. It was new and comfortable and well located near the subway, shopping, and nightlife. We appreciated the small, but well equipped kitchen and the coin laundry on the main floor.Genuine Hotels.com guest review
Hotel is 2 subway stations away from shinjuku. 6-7 mins walk from subway to hotel. My room had a tiny window that faced another building's window just like 8 inches away! Window could not be opened for draught, so the kitchenette was pointless. Besides there was no detergent, no proper knife, so forget about cooking. Walls and doors are thin and so […] evenin room you could hear every noise from corridor! Sounds of people talking, laughing, exclaiming, and doors being open and shut. hotel does not offer good rest because of it's configuration and nature/building materials. Staff are polite and competent though. Read moreGenuine Hotels.com guest review
"I'm telling all my friends to stay here"
A fantastic hotel, spacious, clean, great staff, quiet well equipped room and handy locationGenuine Expedia guest review
Hotel rooms are new and large. There is a kitchenette if you want to do some cooking. The hotel location is slightly far from the Shinjuku main centre. About 25 min walk to Shinjuku JR, 15 mins to Shinjuku subway, Isetan, Uniqlo, shopping area, gay bars and other bars. Overall a positive experience and would recommend is you don't mind the walk.Genuine Hotels.com guest review
"Couldn't Ask For More"
Spotless, comfortable & good-sized room in a great location - an easy 10-15 minute walk from Shinjuku Station and even closer to the tube. The hotel is on a busy road, but our room was very quiet (we were on the top floor). You couldn't do better if you are having an extended stay in Tokyo - the kitchenette is really useful and there's enough room to […] really make yourself at home. Read moreGenuine Hotels.com guest review
"Great hotel with everything you need."
Friendly helpful staff who speak English. Modern clean room. Comfortable bed. Lots of cupboards and lights and power points. Big window with view of the street. Room serviced everyday. Very nice to have semi kitchen with microwave, one hot plate,toaster ,hot water jug, crockery and utensils. iron and iron board in room as well. Good Air conditioner […] and fast Wifi. TV had some English channels and movies. Only con is that it is 20 min walking from the station so everyday, if you don't use buses or taxis or metro ( which is still at least 10 min) it can get tiring walking back and forth. We stayed for 7 days. Read moreGenuine Expedia guest review
"Great Location, helpful staff"
Citadines Shinjuku is ideally located in a quiet neighborhood but within walking distance from one of the busiest commercial districts in Tokyo. The English speaking staff will always assist you with a smile. The rooms are quite small but relatively large compared to similarly priced hotels in the area. The rooms are well equipped--it has hi speed internet, […] small kitchenette with microwave oven, toaster, electric kettle and dinnerware, although my family and I dined out in the many competitively priced restaurants in the area. I highly recommend it to families and for long stays. I will definitely go back to Citadines. Read moreGenuine Hotels.com guest review
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