"Great Space, Great Price for Tokyo Stay"
Great hotel room and very good for multiple day stay in Tokyo. Took a bit of walking to the metro/subway but once I got that down no problem. Clean, full-service, great price.Genuine Hotels.com guest review
5 min walk to the metro. And 10-15 min walk to Shinjuku. All in all. Great price and perfect location. And the room is pretty big as well!Genuine Hotels.com guest review
The hotel is great, specially for that price. The location is nice, close to the subway. Really good find if you want to stay in ShinjukuGenuine Hotels.com guest review
"Six day stay -- very pleasant and great value!"
A terrific hotel and experience for the price. The concierge staff was very helpful with providing suggestions of places to eat -- drawing clear maps and providing good directions -- and also calling taxis and helping tell taxi drivers where we were headed. The location is enjoyable with many good places to eat in easy walking distance, including terrific […] coffee (charcoal roasted and regular, from top growers) at a Kohi Kan nearby. Read moreGenuine Expedia guest review
"Nice and clean"
Last leg of our trip in Japan. Nice to stay in a studio and see what living in Japan would be like. Clean and tidy. Close to Shinjuku station. Right down the street from 7-11 . Employees were friendly, helpful and courteous. Would stay here again.Genuine Expedia guest review
"Great Place To Stay"
We went to Japan for tsunami relief work and had a few days at the end of the trip to explore Tokyo. We knew nothing about the city and booked this hotel based on comments we viewed on the Hotels.com site. We loved this place! The staff were all extremely friendly and helpful, the room was clean and well setup with features such as a sliding TV on […] the wall, movable walls to personalize the space, dimmers on the light switches, and a full size bathtub... believe me you will appreciate this after spending time at other places in Japan. This was way more than we expected for the price. We are definitely booking this hotel the next time we come to Tokyo regardless of the price. Note: all hotel staff speak English and are happy to help you with directions and recommendations. Read moreGenuine Hotels.com guest review
"Great place to stay"
Great place to stay. Good location, very helpful staff, very nice rooms (but small by western standards)Genuine Expedia guest review
Only got to stay one night because they were full but was the best of four hotels I stayed during my ten days in Japan. Would have liked to stay there four my entire four day stay in TokyoGenuine Hotels.com guest review
""Non-smoking room" reservation: Not really"
We specified a non-smoking room for our stay during the reservation process through Expedia. When we arrived, after a long day of traveling, we were simply told that they no longer had any non-smoking rooms available and that our smoking room was available. This seems to be not too uncommon in Japan but it was still an issue for us, particularly my […] girlfriend. We looked at other options but since we booked through Expedia, canceling the reservation after check-in wasn't really an option - something I'm sure the hotel understood. After much back-and-forth with the front desk clerk and his manager, they agreed to put us in a non-smoking room with two single beds, instead of the non-smoking double that we had booked. Overall, for the romantic vacation that we were excited to have, this was not an ideal plan B, but it worked. And I do give the staff credit for trying to make our stay pleasant in every other way - other than not giving us the room we booked in the first place. The hotel is comfortable and in a relatively quiet neighborhood, just a short distance from the craziness of Shinjuku. Read moreGenuine Expedia guest review
"Our stay in Japan"
We stayed in two location in Japan at two separate hotels. We enjoyed the location and quality of Citadines Shinjuku Tokyo and plan to stay there again on our next trip. We actually preferred it over the Hyatt.Genuine Hotels.com guest review
"Cosy, wonderful staff"
A very small, but cosy, well-equipped room complete with microwave and stove. And the best part? The wonderful, helpful staff. The only (very small) negative....instant coffee instead of a coffee maker and "real" coffee. Other than that...next time we're in Tokyo....we're staying there.Genuine Hotels.com guest review
"Citadines Shinjuku /Tokyo"
Great room. So nice to have a kitchen area. Exceptionally helpful staff. Walking distance to subway (metro). Be sure to ask which subway exit has an elevator if you are arriving with luggage.Genuine Hotels.com guest review
"Excellent Quality Hotel a bit out of town"
This motel is a bit out of the main shopping precinct however its only a 5-10 minute walk to the Shinjuku shops. The staff were very helpful, however the only thing I would say is that they dont have a computer that you can use on site. This normally would not be a problem, but I needed to print something out and as I dont carry a printer with me it […] was a bit hard. The staff were very helpful and after we transferred the file to a USB, reception was only to happy to print it for me. Other than this small problem the Hotel was excellent. Read moreGenuine Hotels.com guest review
"nice little hotel!"
Stayed here 6 days, about a 20 minute walk to Shinjuku station, lots of interesting spots to see along the way. Clean, quiet hotel, didn't try the breakfast as there are lots of small shops not too far away to try. Surprising amount of room, included a kitchenette area.Genuine Hotels.com guest review
"Comfortable but not the most convenient."
I stayed for 3 nights at this property. The staff has good grasp on the English language and can respond to most questions and give directions acurately. There's a fair bit of walking to the Shinjuku main station but the metro station is closer. I would have given the property a 4/5 rating if not for the coin operated laundry. Most of the other service […] apartments I've satyed in had a washing machine in the room and offered washing powder for free. At this property you have to pay for the washing and drying as well as dish washing detergent( however, to be fair, the management did advice to leave dishes in the sink and the daily room service staff would wash them ). Read moreGenuine Hotels.com guest review
20 minutes walking distance to centre. Check in staff is efficient Room is clean . Toilet is small then again like all othe hotel in Tokyo. There is a self serviced laundrette and a gym . Overall it is worth it for the priceGenuine Hotels.com guest review
"Great base to explore Tokyo"
This place was ideal for our 5 night stay in Tokyo. The metro is truly the heart of the city and the only way to properly explore and there is a station exit within a 5 minute walk of the Citadines Shinjuku (note - not the main Shinjuku stop). The Apartment suited us perfectly as the kitchenette meant we could make some toast/cook simple items to balance […] things in between sampling Tokyo's many delights. To walk to Shinjuku station (in the heart) takes 10-15 mins and Shinjuku us a great central place to explore Tokyo. Read moreGenuine Hotels.com guest review
"Comfortable studio apartment"
The studio apartment was quiet and comfortable with a surprising amount of storage space. The kitchen was well equipped. There was not much of a view from the window. The staff speak English and are very helpful.Genuine Expedia guest review
"A good deal"
Once you have navigated the world of Shinjuku Station, Citadines is a great option for well priced and relatively spacious accommodation in Tokyo.Genuine Expedia guest review
"Excellent Hotel close to amenities & transport"
10 minutes walk to main train station, 5 minutes to Metro. Close to Jinjuku for lots of entertainment, bars, shops etc. Very well placed for days out & trips etc. Hotel has very efficient & friendly staff and very large rooms compared to many others in Japan.Genuine Expedia guest review
Excellent location. Staff were courteous, friendly and very helpful. Boarding passes printed out with minimum fuss. Staff were able to book a show for us. Room cleaned daily - spotless Wi fi in room fast Free extras were lovely (toothbrush, toothpaste, shampoo, body wash, body cream, razor), tea, coffee, milk, slippers etc Kitchen facilities a bonus […] - fridge used to hold water, alcohol, sandwiches etc. Room larger than expected. Bed very comfy as were the pillows - slept very well. All in all a top class stay at a budget price. Do not hesitate to book this hotel. Read moreGenuine Expedia guest review
"Simple but good"
The hotel is conveniently located just 2 subway stops from Shinjuku station on a main street. The area behind the hotel has small streets full of restaurants. The hotel is simple but clean. We had 2 beds plus a folding couch. The beds were very comfortable but the coach was not great. Still, all in all this was a good deal and we were quite happy with […] our stay at the hotel Read moreGenuine Hotels.com guest review
This is the second time we have stayed at the Citadines Hotel. It is a great hotel with a large room and everything you need. It is about a 20minute walk to the main train station - Shinjuku. The walk is easy though (one straight street) and is full of shops, cafes and restaurants along the street. There is a closer train station (2minute walk) Shinjuku […] gyoenmae station which is one stop from the main station Shinjuku if you don't want to walk and only costs 170 yen. If you want an apartment style, larger room-like hotel than this is great but if you want to be really in the heart of the city I would book somewhere closer to it. A very pleasant stay though. Read moreGenuine Expedia guest review
Very well located in Shinguku Well appointed room Very affordable Excellent staff in all respects Would stay again if ever in TokyoGenuine Expedia guest review
"Nice and comfortable hotel"
My family and I stayed 4 night at the hotel. The staff is friendly , we have two rooms to be next to each other when we request for it. The twin bed room is comfortable. We like the small kitchen and utensils which are provided in the room.Genuine Expedia guest review
"Good accommodation for short stay in Tokyo."
Contrary to some reviews, this hotel is close to an underground station - merely a few blocks away. Those who have remarked negatively on its proximity to transport have probably used Shinjuku railway station as their primary reference. However, the nearest underground point to the hotel is located on the Marunouchi line, a major artery that provides […] ready access to Shinjuku (two stations away) as well as central Tokyo etc. The staff were helpful - and having noticed my partner's birthdate when confirming our check-in, even went to the trouble of writing a greeting which was left in our room with a sweet treat on his birthday, the day after our arrival. Read moreGenuine Expedia guest review
great accommodation for first timers - handy to everything, 7/11 next door for emergency but heaps of restaurants, cafes in the areaGenuine Expedia guest review
"Perfect hotel for a small young family"
Room is big enough for us and our crawly little kid.kitchenette was especially useful in preparing baby food. As for its location, it is a 5 minute walk from tokyo metro shinjuku gyommae station.remember to take exit 2 out from the station to walk to the hotel.Genuine Expedia guest review
"Excellent excellent excellent"
Nice and comfortable room. Convenient location. Nice staffs. They even left a note and cookies as a happy birthday treat for my 5 yr old son. Real surprise.. definitely recommend n will go back there if I ever gp back to Tokyo! Our tokyo experiences was better with citadines shinjuku!Genuine Expedia guest review
"Perfect for Shinjuku Gardents"
My wife and I stayed here for one night as we prepared to depart back to Toronto on a lay-over, but wanted to get to see Shinjuku gardens for the Cherry Blossom Season. You are about a five minute walk from the edge of Shinjuku if you want to experience the bars and restaraunts which the area has to offer, and the same amount of time to walk to Shinjuku […] Gardens (which are magnificent). The hotel itself was relatively compact (which is probably normal for Tokyo) and the rooms are clean, although unspectacular. We had a room with a little kitchenette and slightly separate living area, which was fine but we didn't use any of it. Staff were friendly, all spoke English and were helpful with ideas on where to eat. All in all, pretty good location and a short taxi ride from Shinjuku station. Read moreGenuine Hotels.com guest review
"Spacious Hotel Room with Hairdryer"
Stayed at this Hotel for the last two nights of a two week trip to Japan. The location in great as it is only about a 15 minute walk to the train station area where all the main night life and shops are located. If you're not keen on walking you can always get a taxi at a reasonable price, we paid 1000 yen for a taxi from the train station to the hotel. For […] the ladies out there (and any well groomed men) there is a hairdryer provided in the room. It doesn't say this on their website but they do provide one and it's decent. I don't know about you but my happiness is very sadly dictated by having a good or bad hair day! Another great thing about this hotel is that the rooms have a good amount of space, even a little kitchen area. Our other hotel in Tokyo may have been closer to the train station but it wasn't nearly as comfortable. Hope this helps and enjoy you're trip to Japan. It's such an amazing place Read moreGenuine Expedia guest review
Pretty convenient location, exceptional hotel and staff!Genuine Hotels.com guest review
Decent location good walking distance to many restaurants. Room was small but staff was excellent and able to speak English.Genuine Expedia guest review
"Amazing Hotel with great room"
We really enjoyed staying at this hotel. The room is amazing and very big compared to other hotels in Tokyo. We will return to this hotel again when we visit Tokyo the next time.Genuine Hotels.com guest review
"Good service apartment for short stay"
Surprisingly big for Tokyo. Has well equipped kitchenette, individual WiFi router, and only 2 metro stops from shinjuku. Good mix of small restaurants nearby make up for lack of onsite restaurantGenuine Expedia guest review
"Great hotel with excellent staff"
Stayed here for 2 nights. Staff were really helpful, room big. Not right in Shinjuku but a great base for exploringGenuine Expedia guest review
"Very decent size for Japan"
The room we stayed in was quite larger than expected. We had a kitchen and a sofa lounge. It was quite clean and spacious especially for accommodation in Japan. Was very comfortable - couldn't find a fault in the room. The only thing I have to criticise is when we called reception if they had a sewing kit etc. they didn't really offer to bring it up […] to us but for us to go down and get it ourselves. They supply commentaries in the lobby. Read moreGenuine Expedia guest review
"Big rooms in modern hotel in Shinjuku"
We love the Shinjuku area of Tokyo and would definitely stay in this hotel again because of the location and the hotel amenities. The rooms were a good size with useful facilities such as a small kitchenette (microwave, hotplate, fridge, sink) small dining table and chairs. the rooms were clean. The hotel staff were helpful and friendly. There is a […] dining area in the hotel for breakfast (charge incurred) but we did not use this as there are many restaurants and eateries nearby, plus convenience stores. The hotel is within walking distance of Shinjuku station and subway, and a taxi to the hotel from the main station at Shinjuku was less than 1000Yen. Read moreGenuine Expedia guest review
"Great stay with baby"
We stayed at Citadines Shinjuku for 8 days, used it as our base in Tokyo. We chose Citadines because we wanted a kitchen to cook our 10months old baby's food and prepare milk and so on which would have been hard to do in a conventional hotel. The stay was lovely and the facility was great - it had everything we needed including coin laundry and 24hr […] supermarket locally which was very helpful as well as pharmacy down the road which was great for baby stuff. 20mins walk with buggy to Shinjuku station which was a bit far but a lovely walk in the morning and if you wanted to, local underground station is 5mins walk. all in all, highly recommended for young family. Read moreGenuine Hotels.com guest review
Hotel was very comfortable & loved Shinjukugoyenmae, especially the gardens. The staff were friendly & helpful.Genuine Expedia guest review
"Simple, Clean and Affordable"
We stayed as a family in 2 rooms. The facilities were fine, the rooms clean and staff polite. The only problems were that the water pressure on the seventh floor room was very low. We didnt have this problem on the third floor. Also we travelled a lot by train so the 15 min walk to the train station was a little tiring for the children, especially when […] we were carrying our luggage or returning late at night. Read moreGenuine Expedia guest review
"Excellent and comfortable stay!"
Huge room with many amenities and products available. Excellent location, near 7-11 and many affordable food outlets. Walking distance to Shinjuku Goen Park and metro. Only downside is that there are only Japanese channels for TV.Genuine Expedia guest review
"Great hotel, considerate staff (bar one)"
Clean and spacious especially for Tokyo. Lovely staff who wrote a note on one of the guests birthday. Only slight negativity was a male staff who checked us in at night. He was quite curt and unfriendly and not very hopeful in assisting us with a lost luggage from the airport. All otherwise, great hotel. Not too far from the station. And good food […] nearby Read moreGenuine Expedia guest review
"Great staff, adequately sized rooms."
Great staff make this hotel better than the average, and very well appointed rooms don't do any harm either. The rooms (we stayed in two rooms over for nights in October) were perfectly adequately sized, while being modern, spotlessly clean and exceptionally well appointed. Our rooms had nearly everything we needed, and more, including microwave, toaster, […] iron, kettle, saucepans and cooktop, and fast wireless internet access. Read moreGenuine Expedia guest review
Hotel is located in Shinjuku. It is a bit of a walk to the subway. But for the price you pay, it is still generally worth the money.Genuine Hotels.com guest review
"Convenient location and large room"
Very nice stay at Citadines. The room is large for a Japanese hotel, the location is great at 15mn walk from Shinjuku center and 5 from a metro station. It was a little noisy so beware if you are a light sleeper but overall, it was a very good place to stay.Genuine Expedia guest review
"Excellent hotel - great location"
Would definitely recommend this hotel/apartments - rooms were of a adequate size for two of us. I shared a standard twin room and it was a snug room but by no means pokey. Staff were brilliant so helpful at giving directions and reccomending places. Location is fantasic - 10 minute walk to Shinjuku, 3 minute walk to metro, 5 minute walk to the amazing […] Shinjuku Gyoen National Park (a must visit!). Can not reccomend it enough! Read moreGenuine Expedia guest review
"Comfortable hotel in quiet district"
Clean, comfortable hotel. Staff service is acceptable. One or two stand out for sincerity & enthusiasm. Rest are functional & efficient but cold. 5 to 7 min walk to Tokyo subway. 20 min walk to main shinjuku station. 10 min to isetan. Very good location away from hustle of main shinjuku. Easy to catch a cab to bus station for airport bus. Cab fare ¥710. […] Surrounded by 7-11 & other convenience shops. All 24 hour. Hotel room has hair dryer, fast wireless, iron, microwave, kettle etc. Very convenient. Recommended for families. Read moreGenuine Expedia guest review
"Spacious Room for Shinjuku"
Great stay. We enjoyed the extra space - a separate lounge area and enough cupboard space to unpack. Staff were friendly and helpful and the place was very clean. We had fun exploring nearby laneways and local restaurants. It would have been good to be a little closer to the station as it was a twenty minute walk to Shinjuku Station. We ended up catching […] the nearby Subway to the Shinjuku Station when we were tired after a long day walking. Recommend this hotel - a rare find to have a apartment in this area. Read moreGenuine Hotels.com guest review
"Fantastic staff, good location and spacious room."
The hotel is very comfortable and clean and the staff were really helpful, l would recommend it and I would stay there again. The room was a good size and having a separate kitchen area was really good.Genuine Expedia guest review
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