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1 room, 2 adults
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1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022, Japan, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 364 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.3
4.0 / 5Excellent
"Great for the price"
Very clean, great location, friendly service. Was more than satisfied for the price.
Genuine Hotels.com guest review
3 night trip Nov 19, 2012
Pete
US
4.0 / 5Excellent
"Great hotel with great staff"
I loved our stay at this hotel. We arrived by train late at night and the directions on the hotels website were pretty poor so we walked around for a while trying to search for it...we then stumbled into a convince store and they pointed it out. Once there the hotel room was a great size.... it had a kitchen, small lounge area, bathroom and bed area. It is in a more quieter part of town but the surrounding streets and alley ways are beautiful old style Japan with great eateries. personally i loved the hotel but next time i go I would prefer to stay in the hype of Shibuya
Genuine Hotels.com guest review
5 night trip Oct 29, 2012
den
US
4.0 / 5Excellent
"Nice and pleasant ."
Comfortable, spaceise , nice walk to the park and transport .
Genuine Expedia guest review
Other trip Nov 2, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel for friends, business, couples"
This hotel is walking distance to the metro. The downtown area was also walking distance. The room was comfortable and clean.
Genuine Expedia guest review
Other trip Sep 13, 2012
AP
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good experience"
Room is small but at a very nice location. Not far away from the subway or the shinjuku station. It is defiantly worth the price
Genuine Hotels.com guest review
3 night romance trip Jul 17, 2015
Hong Kiong
AS
5.0 / 5Outstanding
"Excellent apart hotel"
Fantastic hotel, very well situated with restaurants and subway very close by. The room had everything we wanted and they even did the dishes for us! Great to have a well equipped gym in the hotel. Would stay here again.
Genuine Hotels.com guest review
13 night romance trip May 23, 2015
Kevin
GB
5.0 / 5Outstanding
"Friendly place"
Really enjoyed this hotel close to stop 10 on Shinjuku line and 7/11 close by for breakfast stuff Staff really helpful and friendly Washing machines which is great
Genuine Hotels.com guest review
3 night family trip May 27, 2015
A Traveler
AU
4.0 / 5Excellent
"Happy Family Stay"
Stayed here with my family and they were able to give us connecting rooms (Double and Triple Sharing). Rooms were clean and well spaced plus kitchen was a bonus (although we never had to use it). Front office staff were very helpful particularly in giving directions. Will definitely stay here again.
Genuine Hotels.com guest review
5 night family trip May 21, 2015
Ramon
PH
5.0 / 5Outstanding
"Nice to come back to after a day out and about."
We found Citadines Shinjinku to be the perfect place for us - well located and a welcome return after a long day out touring the sights of Tokyo. The room was always clean and well stocked with shampoo etc., the staff were always friendly and helpful with our booking of transport back to the airport. There are enough 7/11 type places close by to stock up on food if you want to heat or cook something in your room. But enough restaurants around to cater for all budgets. It is about a 5 minute walk to the nearest metro train station. I would happily stay here again and would happily recommend it.
Genuine Expedia guest review
Other trip May 27, 2015
Robbiebobs
AU
5.0 / 5Outstanding
"Self contained perfection"
Contained all we wanted, decent location and very comfortable.
Genuine Expedia guest review
Other trip May 19, 2015
Dave
GB
4.0 / 5Excellent
"close to Shinjuku and comfortable"
quiet, comfortable room, close to metro and Shinjuku, lots of restaurants nearby, helpful staff
Genuine Expedia guest review
Other trip May 19, 2015
Cy
GB
5.0 / 5Outstanding
Grat Hotel, well located near Shinjuku station. Staff were attentive and helpful and the room was nice snd clean, what more could you ask for? :)
Genuine Expedia guest review
Other trip May 16, 2015
A Traveler
AU
4.0 / 5Excellent
We were happy with our stay in Citadines. The staffs were very helpful. They were able to arrange a private tour for our group.
Genuine Expedia guest review
Other trip May 10, 2015
Trixie
PH
5.0 / 5Outstanding
"The hotel room had everything"
The hotel room had everything that an apartment would have and you could almost live in it. Bit small but no complaining.
Genuine Expedia guest review
Other trip May 4, 2015
Stonzy
AU
5.0 / 5Outstanding
"Tokyo,MT Fuji and Gundam Front"
Very helpful and English speaking staff. Very clean and comfortable hotel. Good location,5 minutes walk to nearest metro and approx. 1000 yen with taxi from hotel to shinjuku train station(airport bus or JR express train to haneda or narita international airport). Tips: buy a Suicca card (smart card for metro,train or small shopping) in airport JR. ticket office.remember to return and get back the deposit when leaving.
Genuine Hotels.com guest review
4 night family trip Apr 22, 2015
lorinda sf
CA
5.0 / 5Outstanding
"Very comfortable hotel to stay"
Will definitely come back to this hotel again to stay if I come visit Tokyo Japan.
Genuine Expedia guest review
Other trip Apr 27, 2015
Thomas
CA
3.0 / 5Good
Nice and convenience ... Near to shinjuku garden and walking distance to shinjuku shopping area
Genuine Expedia guest review
Other trip Apr 14, 2015
mc
MY
5.0 / 5Outstanding
"great hotel for short visit toTokyo"
Centrally located hotel with helpful staff and great base to explore Tokyo.
Genuine Expedia guest review
Other trip Mar 1, 2015
J&J
GB
5.0 / 5Outstanding
"Comfortable stay"
I stayed 6 days. The hotel staff are approachable & prompt in their service.
Genuine Hotels.com guest review
5 night trip with friends Feb 15, 2015
Tay
SG
4.0 / 5Excellent
"My stay in Shinjuku"
The hotel is great with lots of space and cooking utilities. Lots of eating choices. However, 2 sub-station away from the main Shinjuku train station. Pretty quiet at night as it is not on the main entertainment area.
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Wong
SG
4.0 / 5Excellent
"Good hotel, great location!!"
Walking distance to main Shinjuku area. Hotel was clean, small rooms but we expected that in Japan. Only down side was they had coffee there but wouldn't serve us any unless we bought the breakfast buffett, which didn't look too great.
Genuine Hotels.com guest review
3 night romance trip Feb 3, 2015
Preetinder
CA
4.0 / 5Excellent
"Go for the executive room"
Stayed here 4 nights in standard double room with a sofa bed for our daughter. It was tight. I had stayed here a few years before and must've stayed in a executive room as I'm sure the room was bigger. The bathroom is tight but serviceable & clean. The cooking facilities are minimal but useful. Room slightly overheated. The standard room is 25 sq.m. And I think the executive is 28 sq m. Those extra square metres make a difference. Pay the extra if you want 3 in a room!
Genuine Hotels.com guest review
4 night family trip Jan 31, 2015
Susan
AU
5.0 / 5Outstanding
"Pleasant and convenient stay for a fair price"
Staying at this place is very convenient if you are looking for a room with basic cooking facilities or just a nice, clean and fairly modern place to stay overnight. Price was fairly good. Location is about 7 min walk for bars and nightlife and about 10 min to next subway station. The neighbourhood is very quiet and not noisy at all.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
Lukas
AS
4.0 / 5Excellent
"good value for money"
We have stayed here before and enjoyed our stay again. We have a party of 5 so the rooms work well for us. We particularily like the kitchenette which allows you to make breakfast etc.The staff were excellent and helped us find local places to eat and arranged our luggage transfers. One small grip is that the shower/bathroom smelt mouldy although it was clean. This is an issue with the compact airline toilet size Japanese bathrooms. My big tip is to get a taxi from Shinjuku station if you are arriving by train as it is nearly impossible to find the correct exit and it is a 10-15 min walk with luggage. Once you are at the hotel it is easy to get around on the metro.
Genuine Expedia guest review
Other trip Feb 2, 2015
anita
AU
4.0 / 5Excellent
"Citadines- close to shinjuku party life"
close to party and nightlife of shinjuku- just what i was looking for so thats good for me and it was clean
Genuine Expedia guest review
Other trip Jan 17, 2015
A Traveler
CA
5.0 / 5Outstanding
"Perfect!"
Everything was just perfect! The hotel staff always go out of their way to help out and make their guests as comfortable as possible. True reflection of Japanese culture.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Javier
PH
4.0 / 5Excellent
"Excellent long term stay"
It's a good place to stay for long term visit, which has kitchen to cook if necessary, and laundry. There are lots of eateries around the hotels.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
SG
5.0 / 5Outstanding
"excellent value and service"
friendly staff, clean, good access to city. I was very satisfied and would recommend to anyone. we travelled from vancouver, canada.
Genuine Expedia guest review
Other trip Dec 30, 2014
joe
CA
5.0 / 5Outstanding
"Great Hotel"
The hotel is pleasant and near to many amenities. Value for money
Genuine Hotels.com guest review
3 night family trip Dec 24, 2014
A Traveler
SG
4.0 / 5Excellent
"Swelling time spend in Citadines Shinjuku"
It was simply wonderful
Genuine Hotels.com guest review
5 night family trip Dec 13, 2014
Hong Seng
SG
4.0 / 5Excellent
"Could be more welcoming"
Staff could be friendlier and more helpful. Instead they were somewhat standoffish. Hotel was quite a distance away from the subway and the train station. However bus 61 conveniently went to Shinjuku stn and was almost outside the doorstep of the hotel.
Genuine Hotels.com guest review
3 night family trip Dec 13, 2014
A Traveler
SG
3.0 / 5Good
"Close to sybway"
Near to shopping areas and convenient stores. A bit far from eating places
Genuine Expedia guest review
Other trip Dec 18, 2014
kl
MY
5.0 / 5Outstanding
"Excellent Quality Hotel a bit out of town"
This motel is a bit out of the main shopping precinct however its only a 5-10 minute walk to the Shinjuku shops. The staff were very helpful, however the only thing I would say is that they dont have a computer that you can use on site. This normally would not be a problem, but I needed to print something out and as I dont carry a printer with me it was a bit hard. The staff were very helpful and after we transferred the file to a USB, reception was only to happy to print it for me. Other than this small problem the Hotel was excellent.
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Trevor
AU
5.0 / 5Outstanding
"See Tokyo at a reasonable price"
We were visiting our daughter, who lives and works in Tokyo, and wanted a reasonably priced hotel, so that we would be able to come to Japan more frequently. This visit our plan was to visit the sites in Tokyo, and the Citadines provided an ideal base for our explorations. We will certaianly use the Citadines again when we return to Tokyo.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
GB
4.0 / 5Excellent
"nice little hotel!"
Stayed here 6 days, about a 20 minute walk to Shinjuku station, lots of interesting spots to see along the way. Clean, quiet hotel, didn't try the breakfast as there are lots of small shops not too far away to try. Surprising amount of room, included a kitchenette area.
Genuine Hotels.com guest review
6 night romance trip Oct 31, 2014
Lawrence
CA
5.0 / 5Outstanding
"My 2nd stay at Citadines Shinjuku"
I've stayed twice at Citadines Shinjuku. The rooms are very well designed and functional with good storage space. The kitchen is compact but works well. It's a 4 minute walk to a subway stop. The hotel is located away from the noisy part of Shinjuku but it's only an easy 5 minute walk to the shops and department stores.
Genuine Expedia guest review
Other trip Nov 4, 2014
Peter
AU
3.0 / 5Good
"Good location for long stay."
Stayed here for a week while touring Japan. There is a small kitchen and sitting area. Location is good near a subway stop and in a quiet area. There are convenience stores and grocery shops at hand. Not fancy but clean.
Genuine Expedia guest review
Other trip Nov 4, 2014
Theresa
CA
3.0 / 5Good
"Comfortable but not the most convenient."
I stayed for 3 nights at this property. The staff has good grasp on the English language and can respond to most questions and give directions acurately. There's a fair bit of walking to the Shinjuku main station but the metro station is closer. I would have given the property a 4/5 rating if not for the coin operated laundry. Most of the other service apartments I've satyed in had a washing machine in the room and offered washing powder for free. At this property you have to pay for the washing and drying as well as dish washing detergent( however, to be fair, the management did advice to leave dishes in the sink and the daily room service staff would wash them ).
Genuine Hotels.com guest review
3 night trip Oct 25, 2014
A Traveler
SG
4.0 / 5Excellent
"Big room and nice staff."
I stay for 5 nights. Very comfortable, nice staff they all can speak english.
Genuine Expedia guest review
Other trip Oct 22, 2014
Bua_12
GB
4.0 / 5Excellent
"Adequate stay"
20 minutes walking distance to centre. Check in staff is efficient Room is clean . Toilet is small then again like all othe hotel in Tokyo. There is a self serviced laundrette and a gym . Overall it is worth it for the price
Genuine Hotels.com guest review
4 night business trip Oct 10, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lovely modern hotel 10mins walk from Shinjuku"
I didn't stay much around, but the hotel was lovely. Clean, very comfortable and with character. It's at a stonethrow from bustling Shinjuku and yet it is in a quiet area surrounded by nice small alleys with plenty of eating options around. Transport-wise is ideal since it's very close to a subway line that brings you either into shinjuku (if you don't walk 10 minutes, that is) where you can take all sorts of transportations means, including the Narita Express and the Yamanote line. So, all in all, ticks all the boxes.
Genuine Expedia guest review
Other trip Oct 14, 2014
Christopher
GB
5.0 / 5Outstanding
"Loved Tokyo and the Accommodation"
Never been to Japan before but I think that for the price this place with a small kitchen and good beds and servicing of the rooms was just what we needed. We provided our own cereal for breakfast and milk stayed in the fridge. The room had all the basics like an iron and safe plus kimonos and hitech toilet with bidet. Staff were very obliging and enabled a late checkout with no fuss which made our trip to the airport just right in terms of timing. Great value in a great city and not that far from a Metro station - about 400m I guess.
Genuine Expedia guest review
Other trip Oct 10, 2014
A Traveler
AU
4.0 / 5Excellent
"Good location"
clean safe area . Nice places nearby to eat and drink .
Genuine Expedia guest review
Other trip Oct 7, 2014
lanny
AU
4.0 / 5Excellent
"Good location. Amenities good"
Friendly staff. More information about location would have helped. Shinkuju station is very big and there are many exits
Genuine Expedia guest review
Other trip Sep 24, 2014
A Traveler
AU
5.0 / 5Outstanding
"Great base to explore Tokyo"
This place was ideal for our 5 night stay in Tokyo. The metro is truly the heart of the city and the only way to properly explore and there is a station exit within a 5 minute walk of the Citadines Shinjuku (note - not the main Shinjuku stop). The Apartment suited us perfectly as the kitchenette meant we could make some toast/cook simple items to balance things in between sampling Tokyo's many delights. To walk to Shinjuku station (in the heart) takes 10-15 mins and Shinjuku us a great central place to explore Tokyo.
Genuine Hotels.com guest review
5 night romance trip Sep 6, 2014
Paul Mc
GB
5.0 / 5Outstanding
"Comfortable studio apartment"
The studio apartment was quiet and comfortable with a surprising amount of storage space. The kitchen was well equipped. There was not much of a view from the window. The staff speak English and are very helpful.
Genuine Expedia guest review
Other trip Sep 9, 2014
Peter
AU
5.0 / 5Outstanding
"A good deal"
Once you have navigated the world of Shinjuku Station, Citadines is a great option for well priced and relatively spacious accommodation in Tokyo.
Genuine Expedia guest review
Other trip Sep 1, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent Hotel close to amenities & transport"
10 minutes walk to main train station, 5 minutes to Metro. Close to Jinjuku for lots of entertainment, bars, shops etc. Very well placed for days out & trips etc. Hotel has very efficient & friendly staff and very large rooms compared to many others in Japan.
Genuine Expedia guest review
Other trip Aug 28, 2014
Ian
AU
5.0 / 5Outstanding
"Wonderful stay."
Excellent location. Staff were courteous, friendly and very helpful. Boarding passes printed out with minimum fuss. Staff were able to book a show for us. Room cleaned daily - spotless Wi fi in room fast Free extras were lovely (toothbrush, toothpaste, shampoo, body wash, body cream, razor), tea, coffee, milk, slippers etc Kitchen facilities a bonus - fridge used to hold water, alcohol, sandwiches etc. Room larger than expected. Bed very comfy as were the pillows - slept very well. All in all a top class stay at a budget price. Do not hesitate to book this hotel.
Genuine Expedia guest review
Other trip Jul 29, 2014
claire
GB
4.0 / 5Excellent
"Simple but good"
The hotel is conveniently located just 2 subway stops from Shinjuku station on a main street. The area behind the hotel has small streets full of restaurants. The hotel is simple but clean. We had 2 beds plus a folding couch. The beds were very comfortable but the coach was not great. Still, all in all this was a good deal and we were quite happy with our stay at the hotel
Genuine Hotels.com guest review
3 night family trip Jul 18, 2014
A Traveler
IL
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