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1 room, 2 adults
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1-28-13 Shinjuku, Shinjuku-kuTokyoTokyo-to160-0022Japan, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 386 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Location
    Great location
  • WiFi
    Good internet service
  • Comfort
    Rather comfortable
  • Breakfast
    Bad breakfast
5.0 / 5Outstanding
"perfect"
much more than we have expected and we ran into many repeat guests.Great front staff who spoke perfect English, and convenient to the metro and restaurants. We would definitely stay here again. Recommend highly.
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
A Traveler
US
4.0 / 5Excellent
"Central location, very functional!"
Citadenes Shinjuku is great for tourists or business travelers. The rooms were all suites, with a small sitting area and couch. There are laundry facilities on the first floor which is incredibly helpful for long trips. It's walking distance to a main-line which we used to travel all over Tokyo. The staff is very helpful, and speak English well - even called several restaurants to try for reservations for us! Nothing fancy, but would stay here again.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel for exploring shinjuku."
We had a great stay here. The staff is very helpful, from making restaurant reservations to loading our luggage into a taxi to providing umbrellas to quickly changing the light bulb in our bathroom. Speaking of the bathroom... WOW this toilet has lots of buttons. :)
Genuine Expedia guest review
Other trip May 20, 2013
Phox
US

The following English reviews were posted by hotel guests from other countries:

3.0 / 5Good
"Excellent location"
The hotel is in a good location with excellent metro links, and being very close to the busy area of Shinjuku. The neighbourhood has some good restaurants too and a convenient 7-11. The only shortcoming for us is the size of the room. For a couple and a grown up child it is very crowded.
Genuine Hotels.com guest review
6 night family trip Mar 26, 2016
Yuhong
GB
3.0 / 5Good
"Modern and Small nice Apartment Hotel."
This hotel is good but not central. I thought we'd go downstairs and find everything but that wasnt the case. Arrived at 10pm and it wasnt easy to find food as it was quiet outside and far from the busy area which is closer to the train station. Room was small but comfortable for 2 people. Service great and amenities good. We paid about $350 per night. Expensive because of Sakura Season (April). Worth staying if you have more than 2 days. We were only there for 2 days and we should have booked somewhere more central for the short trip.
Genuine Hotels.com guest review
2 night romance trip Apr 1, 2016
Shabnam
AU
5.0 / 5Outstanding
"A home away from home"
This Citadines Shinjuku is a comfortable place to stay and is not as crowded as other hotels in Tokyo. The rooms are big enough for three people. I will stay again when I visit Tokyo next year.
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2016
Kiuchi
AS
4.0 / 5Excellent
"good hotel , staffs n facilities"
Not bad at all.good service n staffs overall.
Genuine Hotels.com guest review
4 night family trip Mar 10, 2016
A Traveler
SG
5.0 / 5Outstanding
"Very pleased."
As someone with food allergies, it was great having a modern and clean place in the heart of Shinjuku where I could prepare my own food. Plus there's a great grocery (Marusho) about a 15 minute walk away. The hotel had easy access to a number of transit lines, all within about 5 - 10 minutes walk and the staff was both friendly and efficient. Also, in our room all of the electrical outlets were three pronged so I didn't need to use my converter.
Genuine Hotels.com guest review
6 night romance trip Jan 19, 2016
Graeme
CA
5.0 / 5Outstanding
"Citadines shinjuku recommended"
A great location a few minutes walk from central shinjuku. Apartments decent size with everything we needed including excellent wifi,and great service from staff but especially the cleaners. Wouldn't hesitate to stay here again.
Genuine Venere guest review
10 night family trip Jan 10, 2016
A Traveler
GB
5.0 / 5Outstanding
Hotel is well-located, clean and tidy. Staff were very friendly and helpful.
Genuine Expedia guest review
Other trip Jan 18, 2016
A Traveler
AU
5.0 / 5Outstanding
Spacious, clean room; felt like a home away from home. Staff were super helpful with organising Airport bus and taxi when we left (as the subway nearby has no escalator/elevator and we weren't game to attempt that again). Close to all amenities (about a 10-15 min walk). Would definitely stay there again.
Genuine Expedia guest review
Other trip Dec 21, 2015
Marie
AU
4.0 / 5Excellent
Studio double room comes with kitchen. Room is spacious with sofa. Hotel is 10 min walk from subway station. It's near shinjuku garden though
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2015
Lay Pheng
SG
4.0 / 5Excellent
"Value stay"
Had a good stay. Staff was friendly. Nearest train station is about 5 mins walk, though you can still walk to shinjuku.
Genuine Hotels.com guest review
10 night family trip Dec 2, 2015
A Traveler
SG
5.0 / 5Outstanding
"Nice and accessible hotel"
Nice location, near the metro Tokyo line which gives you access to major tourist destination. A lot of 24 hour restaurant nearby the hotel. 7-11 is just a few steps away which offers all kinds of delicious food from breakfast to lunch to dinner. The room is pretty comfortable which we don't expect for a budget hotel like this.
Genuine Expedia guest review
Other trip Dec 3, 2015
Fritzie
SG
5.0 / 5Outstanding
"Great stay"
Great room size, comfy bed, stable wifi and in a great neighbourhood.
Genuine Hotels.com guest review
4 night romance trip Nov 17, 2015
Roland
SG
5.0 / 5Outstanding
"comfortable hotel close to rail and shops"
From the hotel we were a short walk to the 7-11 store, many eating places and not too far from the rail station
Genuine Expedia guest review
Other trip Nov 26, 2015
Denis
AU
4.0 / 5Excellent
"Friendly and helpful staff"
Overall good experience in this hotel, convenient location with local supermarkets left and right. Staffs are English literate, friendly and helpful. Rooms are very clean. The only complain would be the uncomfortable bed we had during our stay. It's obviously aged and it's time to change.
Genuine Expedia guest review
Other trip Nov 18, 2015
Jessie
AU
5.0 / 5Outstanding
Stayed here for 6 nights with my husband. After spending 5 nights in lovely but tiny rooms it was nice to have such a spacey suite. We didn't make much use of the kitchen facilities but very nice to have the option. Felt like a very European hotel. On my birthday they left me a lovely note and happy birthday kitkat which was a nice touch! Good service at the front desk and found everyone spoke english. The location was removed from the main Shinjuku station which was nice but very easily walkable. Lots of little restaurants in the area as well.
Genuine Hotels.com guest review
6 night romance trip Nov 5, 2015
Kirsten
CA
4.0 / 5Excellent
"Home away from home for 2 week stay in Tokyo"
Spent 2 full weeks in Tokyo at this hotel. Very comfortable stay. Fresh towels and bed linens provided every day. We made full use of the kitchen facilities. Had all the kitchen supplies we required. Dishes are done for you by housekeeping. User guides were provided for everything from the microwave, to the TV to heating/cooling system. On-site laundry also had English instructions. Front desk staff were friendly and most helpful. Assisted us with restaurant reservations for my husband's birthday dinner. They contacted the restaurant for me and provided answers to my questions via email. Would happily stay at this property again.
Genuine Hotels.com guest review
13 night romance trip Oct 25, 2015
Anna
CA
5.0 / 5Outstanding
"Great place fo stay around Shinjuku area"
Great location away from the crowd & madness oof heart of shinjuku. Subway is only 5 mins away from hotel.
Genuine Hotels.com guest review
2 night family trip Oct 20, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice hotel located near restaurants and transport"
We arrived after early morning flight at 8.30 and requested early checkin. We were told earliest we could check in was 1 pm so we had a walk around then back to hotel and asked if any rooms were available. After a call to housekeeping our room was ready at 11am so that was great! Staff were very helpful with anything we needed, limited only by their English language (and we had no Japanese language). Great restaurant recommendations. Would definitely return to this hotel in the future. Don't confuse this with citadines central shinjuku, which I would not recommend at all - especially for families and mature couples - it's location in centre of red light district was grotty to say the least.
Genuine Expedia guest review
Other trip Oct 6, 2015
deidre
AU
5.0 / 5Outstanding
"Excellent hotel in the heart of Tokyo"
A brilliant hotel which I fully recommend. Has a great central location, easy to access from the airport and helpful and welcoming staff.
Genuine Expedia guest review
Other trip Sep 26, 2015
Jake
GB
4.0 / 5Excellent
"Great Apartelle , Room Nice"
Nice place to stay because its relaxing from all the hustle and bustle.....
Genuine Expedia guest review
Other trip Sep 1, 2015
A Traveler
PH
5.0 / 5Outstanding
"Nice hotel in Tokyo"
Good location near Shinjuku. Nice and comfort hotel.
Genuine Expedia guest review
Other trip Jul 31, 2015
Torontonian
CA
4.0 / 5Excellent
"Good experience"
Room is small but at a very nice location. Not far away from the subway or the shinjuku station. It is defiantly worth the price
Genuine Hotels.com guest review
3 night romance trip Jul 17, 2015
Hong Kiong
AS
4.0 / 5Excellent
"Clean, comfortable and spacious"
Room was big and very clean. Looked exactly like the pictures available on the website. Staff were very helpful and spoke good English. Only negatives were the fact that it was further away from the JR Shinjuku station than we anticipated and the breakfast buffet is not worth it. Otherwise, a good hotel and would definitely recommend!
Genuine Expedia guest review
Other trip Jul 10, 2015
Grace
AU
5.0 / 5Outstanding
"Great location, great room, great WiFi"
Citadines Shinjuku Tokyo is very convenient, only 5 minutes walk away from the closest subway station. It is also within 20 minutes walk from downtown with great shopping and eats, which puts you at the perfect balance between being close enough to the action, and just far enough away to avoid the noise. The staff were warm and welcoming, and even gave me a special birthday note and Kit Kat! The room itself blew away our expectations. It is incredibly spacious (by Japanese standards), with a separate seating area and small kitchen. The furnishings were modern, and the room was clean. The best part though, was that each room had its own router, so the WiFi connection was impeccable. I would highly recommend this hotel.
Genuine Expedia guest review
Other trip Jun 25, 2015
Cicy
CA
4.0 / 5Excellent
"Good hotel in a convenient location"
This hotel is in a convienent location close to local restaurants and metro station Shinjuku-gyoemmae which isn't as busy as other stations and is on a good line. The bed wasn't that comfortable and hotel is a bit worn out however overall it was good enough.
Genuine Expedia guest review
Other trip Jun 20, 2015
Paul
AU
5.0 / 5Outstanding
"Excellent apart hotel"
Fantastic hotel, very well situated with restaurants and subway very close by. The room had everything we wanted and they even did the dishes for us! Great to have a well equipped gym in the hotel. Would stay here again.
Genuine Hotels.com guest review
13 night romance trip May 23, 2015
Kevin
GB
5.0 / 5Outstanding
"Friendly place"
Really enjoyed this hotel close to stop 10 on Shinjuku line and 7/11 close by for breakfast stuff Staff really helpful and friendly Washing machines which is great
Genuine Hotels.com guest review
3 night family trip May 27, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great room for the price"
The apartment was a decent size with plenty of storage space, with a good kitchen area. We liked the fact there is a small gym downstairs too. The location is a bit of a walk from the main area of Shinjuku, so it may not be for people who want things right on their doorstep, but there are bars and restaurants nearby. Our room (4th floor) was quiet despite fronting onto the road.
Genuine Expedia guest review
Other trip May 31, 2015
A Traveler
GB
4.0 / 5Excellent
"Happy Family Stay"
Stayed here with my family and they were able to give us connecting rooms (Double and Triple Sharing). Rooms were clean and well spaced plus kitchen was a bonus (although we never had to use it). Front office staff were very helpful particularly in giving directions. Will definitely stay here again.
Genuine Hotels.com guest review
5 night family trip May 21, 2015
Ramon
PH
5.0 / 5Outstanding
"Nice to come back to after a day out and about."
We found Citadines Shinjinku to be the perfect place for us - well located and a welcome return after a long day out touring the sights of Tokyo. The room was always clean and well stocked with shampoo etc., the staff were always friendly and helpful with our booking of transport back to the airport. There are enough 7/11 type places close by to stock up on food if you want to heat or cook something in your room. But enough restaurants around to cater for all budgets. It is about a 5 minute walk to the nearest metro train station. I would happily stay here again and would happily recommend it.
Genuine Expedia guest review
Other trip May 27, 2015
Robbiebobs
AU
5.0 / 5Outstanding
"Self contained perfection"
Contained all we wanted, decent location and very comfortable.
Genuine Expedia guest review
Other trip May 19, 2015
Dave
GB
4.0 / 5Excellent
"close to Shinjuku and comfortable"
quiet, comfortable room, close to metro and Shinjuku, lots of restaurants nearby, helpful staff
Genuine Expedia guest review
Other trip May 19, 2015
Cy
GB
5.0 / 5Outstanding
Grat Hotel, well located near Shinjuku station. Staff were attentive and helpful and the room was nice snd clean, what more could you ask for? :)
Genuine Expedia guest review
Other trip May 16, 2015
Mauricio
AU
4.0 / 5Excellent
We were happy with our stay in Citadines. The staffs were very helpful. They were able to arrange a private tour for our group.
Genuine Expedia guest review
Other trip May 10, 2015
Trixie
PH
5.0 / 5Outstanding
"The hotel room had everything"
The hotel room had everything that an apartment would have and you could almost live in it. Bit small but no complaining.
Genuine Expedia guest review
Other trip May 4, 2015
Stonzy
AU
5.0 / 5Outstanding
"Tokyo,MT Fuji and Gundam Front"
Very helpful and English speaking staff. Very clean and comfortable hotel. Good location,5 minutes walk to nearest metro and approx. 1000 yen with taxi from hotel to shinjuku train station(airport bus or JR express train to haneda or narita international airport). Tips: buy a Suicca card (smart card for metro,train or small shopping) in airport JR. ticket office.remember to return and get back the deposit when leaving.
Genuine Hotels.com guest review
4 night family trip Apr 22, 2015
lorinda sf
CA
5.0 / 5Outstanding
"Very comfortable hotel to stay"
Will definitely come back to this hotel again to stay if I come visit Tokyo Japan.
Genuine Expedia guest review
Other trip Apr 27, 2015
Thomas
CA
3.0 / 5Good
Nice and convenience ... Near to shinjuku garden and walking distance to shinjuku shopping area
Genuine Expedia guest review
Other trip Apr 14, 2015
mc
MY
5.0 / 5Outstanding
"great hotel for short visit toTokyo"
Centrally located hotel with helpful staff and great base to explore Tokyo.
Genuine Expedia guest review
Other trip Mar 1, 2015
J&J
GB
5.0 / 5Outstanding
"Comfortable stay"
I stayed 6 days. The hotel staff are approachable & prompt in their service.
Genuine Hotels.com guest review
5 night trip with friends Feb 15, 2015
Tay
SG
4.0 / 5Excellent
"My stay in Shinjuku"
The hotel is great with lots of space and cooking utilities. Lots of eating choices. However, 2 sub-station away from the main Shinjuku train station. Pretty quiet at night as it is not on the main entertainment area.
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Wong
SG
4.0 / 5Excellent
"Good hotel, great location!!"
Walking distance to main Shinjuku area. Hotel was clean, small rooms but we expected that in Japan. Only down side was they had coffee there but wouldn't serve us any unless we bought the breakfast buffett, which didn't look too great.
Genuine Hotels.com guest review
3 night romance trip Feb 3, 2015
Preetinder
CA
4.0 / 5Excellent
"Go for the executive room"
Stayed here 4 nights in standard double room with a sofa bed for our daughter. It was tight. I had stayed here a few years before and must've stayed in a executive room as I'm sure the room was bigger. The bathroom is tight but serviceable & clean. The cooking facilities are minimal but useful. Room slightly overheated. The standard room is 25 sq.m. And I think the executive is 28 sq m. Those extra square metres make a difference. Pay the extra if you want 3 in a room!
Genuine Hotels.com guest review
4 night family trip Jan 31, 2015
Susan
AU
5.0 / 5Outstanding
"Pleasant and convenient stay for a fair price"
Staying at this place is very convenient if you are looking for a room with basic cooking facilities or just a nice, clean and fairly modern place to stay overnight. Price was fairly good. Location is about 7 min walk for bars and nightlife and about 10 min to next subway station. The neighbourhood is very quiet and not noisy at all.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
Lukas
AS
4.0 / 5Excellent
"good value for money"
We have stayed here before and enjoyed our stay again. We have a party of 5 so the rooms work well for us. We particularily like the kitchenette which allows you to make breakfast etc.The staff were excellent and helped us find local places to eat and arranged our luggage transfers. One small grip is that the shower/bathroom smelt mouldy although it was clean. This is an issue with the compact airline toilet size Japanese bathrooms. My big tip is to get a taxi from Shinjuku station if you are arriving by train as it is nearly impossible to find the correct exit and it is a 10-15 min walk with luggage. Once you are at the hotel it is easy to get around on the metro.
Genuine Expedia guest review
Other trip Feb 2, 2015
anita
AU
4.0 / 5Excellent
"Citadines- close to shinjuku party life"
close to party and nightlife of shinjuku- just what i was looking for so thats good for me and it was clean
Genuine Expedia guest review
Other trip Jan 17, 2015
A Traveler
CA
5.0 / 5Outstanding
"Perfect!"
Everything was just perfect! The hotel staff always go out of their way to help out and make their guests as comfortable as possible. True reflection of Japanese culture.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Javier
PH
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