"One night stay in a very bright room"
Very bright light immediately outside our window (the shades of which could not be drawn to block out the light), so we slept poorly due to the bright light in our room. Checking in staff was not on site when we arrived, but they stepped up approximately 3 minutes after we waited at the front desk (at 10 pm).Genuine Hotels.com guest review
Great, only problem was breakfast on second morning. Must have been busy weekend because they started running out of food at 8:30,Genuine Hotels.com guest review
"Was There attending a funeral of a love one"
Uponu arrival on October 3, we were greeted by the front desk attendant was very friendly and courtesous .He was very prompt in finding my reservations very informative and helpful the room was outstanding look forward to revisiting this hotel againGenuine Expedia guest review
"clean new hotel"
the hotel is fairly new and the room was very clean and comfy for the price.. the shower drains very slow, but overall it was nice,, i would recommend..Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson We appreciate you taking time from your schedule to let us know about your recent stay at Holiday Inn Express and Suites of Henderson. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We look forward to seeing you again on your next visit to Henderson.
"Nice place to stay"
This was a great place to stay. The staff was very friendly and helpful with directions. The breakfast was satisfying. The hotel looks fairly new and was really clean. I would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson Thank you for choosing Holiday Inn Express and Suites of Henderson and taking the time to let us know about your stay with us. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. We did celebrate our 5th year of being open this past March. We look forward to having you again when in this area.
"Easy place to spend a night"
Nice clean facility with very decent breakfast: egg, waffle, sausage, fruit, breads, pancakes, etc. Nice choices. Front desk helpful and nice. Ordered pizza delivered from Pizza Hut and it was wonderful! Surprising place in such a little town. Glad we picked it. Room clean, bed comfy, pretty quiet.Genuine Expedia guest review
Response by Holiday Inn Express and Suites Henderson We appreciate you taking time from your schedule to let us know about your recent stay at Holiday Inn Express and Suites of Henderson. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. It is always a pleasure to hear our guest found the stay enjoyable. We look forward to seeing you again on your next visit to Henderson.
The bed and pillows were excellent. The cinnamon rolls were absolutely great!Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson We appreciate you taking time from your schedule to let us know about your recent stay at Holiday Inn Express and Suites of Henderson. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. Its great to hear you enjoyed our beds, pillows and our signature cinnamon rolls. We look forward to seeing you again on your next visit to Henderson.
"Very convenient to our meeting place"
All the staff went above and beyond to be helpful to my family members and me. They gave us suggestions on where to eat. They were so nice.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson Thank you for choosing Holiday Inn Express and Suites of Henderson and taking the time to let us know about your stay with us. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. We look forward to having you again when in this area.
"Use for Business"
If you are looking for a place that has what you need for work, this place is for your. Not exactly a romantic get-away, but staff is nice and room is comfortable.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson We appreciate you taking time from your schedule to let us know about your recent stay at Holiday Inn Express and Suites of Henderson. We are always happy to provide a consistantly clean, comfortable and courteous place for our guest to stay. We look forward to seeing you again on your next visit to Henderson.
The staff was courteous and helpful. The overall stay was good. I would stay there again.Genuine Hotels.com guest review
Everything was smooth from check in to check out. Friendly staff, excellent breakfast, free wi-fi, and a comfortable bed.Genuine Hotels.com guest review
Response by Holiday Inn Express and Suites Henderson Thank you for choosing Holiday Inn Express and Suites of Henderson and taking the time to let us know about your stay with us. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. It is always a pleasure to hear that our guest have enjoyed the stay. We look forward to having you again when in this area.
"Convenient and Quiet"
I have stayed at this hotel twice now and I have been very satisfied with the service, courtesy of staff, and accommodations. I mistakenly left my jacket in my room when I left and the hotel staff were very helpful in finding my jacket and helping to see that it was returned. I will continue to select this hotel for my future visits.Genuine Hotels.com guest review
okay what else do you want it was okay. nothing better nothing worse, it was okay. okay to be there, okay to stay there, okay to leave there. if it were not okay i would have said it was not okay, it was bad and I wouldn't stay there again so take this answer or nothing and don't send me another surveyGenuine Expedia guest review
"Very Very Nice"
It was very nice, the people that worked there was nice and friendly and we would be coming backGenuine Hotels.com guest review
Ww come in to see our grandkids every so often. This is the best hotel in the area.Genuine Hotels.com guest review
I was very pleased with my entire stay. The room was very clean and stayed that way throughout my visit. Hotel staff were extremely friendly and professional and asked multiple times if there was anything I needed. The breakfast had an excellent choice of food--not just fruit and a donut as I have experienced in other establishments. I will definitely […] stay here again, as I visit my relatives in this area frequently. I would strongly recommend this hotel to anyone visiting the Henderson area. Read moreGenuine Hotels.com guest review
Everything is okay except having a very poor cellphone reception.Genuine Hotels.com guest review
"Good customer service, smooth stay"
A seamless business trip.Genuine Hotels.com guest review
"very nice hotel"
Very nice hotel, very pretty, the lady at the front desk was sweet and helpful. The only complaint I have, and it's not really HIE's fault, is that I heard slamming doors all night long. Of course HIE is not to blame for guests being rude, but perhaps they can adjust their doors so they don't slam so easily, especially the door to the stairs which was […] near our room. Other than that it was a great experience. I would stay here again, but from now on (in any hotel) I will request a room further away from the stairs. Read moreGenuine Hotels.com guest review
This was a very comfortable room and the wifi connection was excellent. The desk staff were very polite and friendly.Genuine Expedia guest review
We have visited Henderson,Tx a couple of times . Each time was to meet our new grandchild. The hotel is just great. The breakfast was good. The food could have been better. The coffee service is available 24 hrs. a day. Always a great cup of coffee Overall this is the place you want to stay when traveling.Genuine Hotels.com guest review
"Henderson, Texas - Who Knew?"
First of all I must admit that this was my second stay in Henderson in 5 days. My first experience was at another hotel who shall remain nameless. I have to tell you after the shabby room at the other hotel for just a few dollars less per night, it was a wonderful surprise to check into the Holiday Inn Express! The room was modern, clean, comfortable […] and well appointed. It was such a relief to have this world class experience in a small town in East Texas. Thank you to the Holiday Inn Team for providing such a nice place for us to stay on our visit. Read moreGenuine Hotels.com guest review
"Some Posivites, Some Big Negatives"
03/10/15 GBarnett8914 Waco, TX
I was very impressed with this hotel. The rooms were large and comfortable but there were 2 things that made the experience negative 1. AT&T and Sprint phones do not get a signal in the building. There was a flash flood outside and I had to stay outside and scream over the rain to make a phone call because I couldn't get a signal anywhere in the building. 2. We stayed for 2 nights and after the first night our towels were taken and we weren't given any new ones. I didn't realize that until the 2nd morning when I was going to take a shower. When I called the front desk they said they didn't have a housekeeper to bring me towels and I would have to come downstairs. The woman working seemed very rude. I understand she needed to be at the desk, but there had to be someone working that could have helped so I didn't have to walk down in my pjs to get towels.
"Overall excellent hotel"
02/22/15 Crista N
The only con I have is that there are really no English speaking housekeepers. I needed to communicate with them and they got a woman who only knew limited English. Places like this needs employees who can communicate with customers.
"Pleasant and clean Hotel!"
01/22/15 DougW1954 Boyd, Texas
Recently I had to attend some training in Henderson and was reserved a room at the Holiday Inn. The staff were very cordial and accommodating during my two day stay. The room was very clean and organized. There was a mini fridge inside the room as well. Breakfast was a very pleasant surprise as it was good for what I have seen at others in the past. The young woman who was attending to the breakfast area was pleasant and asked to make sure everything was okay. I will definitely stay here again in the future!
01/08/15 K T Arkansas
My children and I regularly stay at this hotel when we are visiting family in the area. I have always had good experiences here. The staff is friendly. We always check in and out quickly. The breakfast is great and always well stocked. The rooms are very clean and comfortable. The ceilings are high. The room, as well as the hallway, has a fresh smell. The bed is comfortable with plenty of pillows to choose from. Some of my family prefers a soft one, others prefer a more firm one. I would prefer to stay here than any other Henderson hotel.
"Good choice---standard Holiday Inn Express experience"
12/07/14 Patricia S Kenai, Alaska
We're traveling with a dog so our experiences can be varied. This was a good experience and what one would normally expect at a Holiday Inn Express. We are happy to see that the breakfast now has healthy alternative choices--nonfat Greek yogurt, lots of fruit, turkey sausage, non-fat milk.
11/14/14 Elizabeth A
I'm not going to complain too much because the overall experience was nice but we did have one incident. We went for my grandmother's funeral. The rooms were reserved in advance. Our party (9 different rooms worth) showed up at different times and days. When we arrived just before midnight Thursday night we were told there were no more rooms. It was a hassle but it was resolved. Just a little aggravating though with my two children sleeping and it was cold outside. The breakfast is ok. Other than that everything was nice. So if your planning for a big group make sure you book your rooms and follow up with them to make sure all reservations are as they are supposed to be.
"Make sure you double check your reservation"
11/09/14 Sarah G Baton Rouge, Louisiana
We were in town for a funeral this weekend and decided to stay here. Upon arriving our check in was speedy and the front desk attendant was knowledgeable of our requests and questions. We went to our room and found that there were not enough towels to accommodate our family. I called the front desk the following morning to request more and was told there were no more clean and available. Was not happy about this one bit. For your breakfast options, make sure you go down as early as possible, because if you're a late sleeper you will miss all the good options and you won't be able to find the breakfast attendant to bring out more. This happened to us 3 mornings in row and we were at breakfast by 7 am. The rest of our stay went pretty smoothly. One thing that stood out to me was the maintenance gentleman that was walking around changing light bulbs and cleaning up. He spoke to us each and every time we walked past him, asking us how we were that morning, telling us he hopes we have a good day, etc. It didn't matter if he had seen us 5 min earlier, he still spoke to us ever time we crossed each other in the halls. He was the most personable person I met in this hotel all weekend and will say he made our visit to his hotel better all in all.
"Feels like I'm part of the Family here..."
11/08/14 Thom77777 Grapevine, Texas
I travel a lot, as do so many others , and I can tell you that in many of the Hotels I stay in, I receive very non personal, but friendly service. From the first time I walked into this HIE in Henderson, on July 28 2014 , I have felt like part of the family. The employees seem to have a comradery that feels good. I recently had problems connecting to the internet, and had 3 staff members working on it, for a while, to correct it. I fully expected to be told " Sir, you are welcome to use our Business Center until we can get it resolved." (Previous experience, elsewhere). Instead, they took the time, to make sure that I could continue to work in my room. I do business all over East Texas, and actually will make the drive in from I-20 , to stay in Henderson. Cline Hatch 11-8-2014
10/17/14 Carol B Huntsville, Texas
This Holiday Inn Express was a nice place to stay. We have stayed here many times in the past for business and the hotel has always held a high level of professionalism. The environment has always been comfortable and secured. The rooms were clean and quiet. Breakfast is good with a nice selection.
I loved everything about this hotel!!! Staff was very nice and helpful as far as letting us know of nearby attractions to enjoy. Hotel is clean and very well maintained. Breakfast is great, fresh and healthy items are available.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )