All hotels in Austin, Texas, United States of America
1 room, 2 adults
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12330 N Interstate 35, Austin, TX, 78753, United States of America, ‏‎855-239-9399
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4.5 / 5Excellent

Score breakdown (from 222 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not in congested area.. Easy access to freeway. Not to close but not to far away from UT football stadium.. Great staff. Very clean Lobby and room. Every thing was great. Will stay there on all of my overnite trips to Austin.
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Oct 21, 2014
Ralph
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The room was clean, the staff was friendly and the breakfast selections were great. We would come back again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
2 night romance trip Oct 17, 2014
Linda
US
3.0 / 5Good
"Good Enough Hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was good ... comfortable, nice, and clean ... a good accomodation !! The lobby had a high grease smell like a fast food place. The hotel was kinda hard to get to if you did not know the area. Check out was a interesting because the staff member who checked us out hit a wrong key and it took a few minutes another more knowledgable staff to get it fixed ... but all was OK in the end. Worst of all, the walls seemed really thin ... the people next door were not too loud but we had no trouble hearing almost everything that they said even in a normal tone of voice ... it did not keep me/us awake but I did not get to sleep as fast as usual either.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your experience with the Courtyard Austin North/Parmer Lane. You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Thank you, Lance Taylor
1 night business trip Oct 10, 2014
Bob & Linda
US
4.0 / 5Excellent
"My kids loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was clean and the front desk lady was a delight to talk to. The pool was clean and not crowded.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
1 night family trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Very Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our power went out due to a storm, so we stayed here. Nice, clean and comfortable. They also had a really good little bistro downstairs. Will definitely stay again when out of town.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
1 night trip Sep 21, 2014
A Traveler
US
2.0 / 5Fair
"Freeway Noise is Horrible"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    1.0
All of the suites with King beds are on the freeway end of the hotel. So it sounds like a semi truck will be driving into your room all night long.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your recent experience at the Courtyard Austin North/Parmer Lane with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by outside noise. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Best, Lance As a valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Austin.
4 night business trip Aug 11, 2014
A Traveler
US
4.0 / 5Excellent
"Girl's weekend!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall, great experience. The food at the bistro was a little pricey but still delicious. We asked for late checkout and it was no problem.
Genuine Hotels.com guest review
2 night business trip Aug 8, 2014
Andrea
US
2.0 / 5Fair
"Don't believe the description"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel has a beautiful view of Ih35 really that was the only thing out the window. The description of the room was two queen beds and a sofa bed. I book this room because it would have three sleeping area that was a must. Upon getting in the room only two beds and a chair. I had to go down stairs to find out why the room was not what was booked. They explained that none of the rooms with two beds had sofas she did not know why it said that. We where moved to two rooms so we would have acquit sleeping area. Once I finely got in the room the beds where hard as rocks the door to the closet in each room were broken, the refrigerator that was said to have a Minnie bar was empty and not even cold. Every thing placed in the refrigerator was room temp the next morning. Overall it made my vacation very lackluster hoped for a wonderful time and everything was just one big headache. Only good thing it's really close to an bagle shop.
Genuine Expedia guest review
Other trip Aug 9, 2014
kckr
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
All around easy and awesome stay. Comfortable bed
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a good stay, however, if you are a day sleeper (working nights) the walls are kind of thin. I heard every door in the vicinity of my room slamming again and again and again. Otherwise, the service was great, the bistro food pretty good and accomodations everything I needed.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
2 night trip Jul 18, 2014
IvLyGa70
US
4.0 / 5Excellent
"Close to freeway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice and relaxing
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
1 night trip Jul 12, 2014
Fari
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, super friendly employees, very clean!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
1 night family trip Jul 12, 2014
Zimmerman Family
US
5.0 / 5Outstanding
"Perfect Location and very professional staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We only stayed overnight, however, it was fantastic. The front desk manager went out of her way to accommodate our needs and requests. She was extremely courteous and professional. The amenities were excellent and the room exceeded our expectations. Anytime we go back to Austin this hotel will definitely be our hotel of choice. Thank you for a wonderful and relaxing experience, our family enjoyed it immensely.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your time and have a great day!
1 night family trip Jul 5, 2014
JPW
US
5.0 / 5Outstanding
"A very nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this place! Staff was super friendly and the room was bigger than normal and very quiet. We opted for the add'l $10 fee to get the made to order breakfast and it was wonderful . Much better than the buffets and we thought it was well worth it. Out back was a small lake with a walking trail around it that was a big surprise - very nice and tranquil back there. The only negative is that the bed was a bit on the firm side. We will definitely stay here again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
1 night trip Jul 5, 2014
RangerBob
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was OK and the price was good, especially for a holiday weekend. LOVED the water provided in the lobby:) Texas in July, I thought I might be dying of dehydration and that water was so cold and good and thoughtful, it really set the tone for the whole stay.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
1 night trip Jul 5, 2014
A Traveler
US
4.0 / 5Excellent
"One of the best I've stayed in so far"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
very nice hotel though it looked a little run down from the outside. one of our criteria was an indoor pool and it was a little smaller than it appears in the photos but still nice. staff was very friendly and rooms were cleaned impeccably.
Genuine Hotels.com guest review
3 night trip with friends Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"20 minutes to downtown Austin"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Loved our stay here. Comfortable rooms, easy access to Austin to where all the food trucks are. Its located right of I 35 which was great! We came to town to check out Austin, Round Rock and Plugerville areas. Really great staff. Really young staff, but they were very professional and courteous!!They helped us navigate food truck spots and driving directions for other things. Amenities included a snack bar downstairs but prices were high, as you'd expect for a candy bar at a hotel AND the best part was they served Starbucks!!
Genuine Hotels.com guest review
3 night trip Jun 19, 2014
RK228
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
2 night business trip Jun 20, 2014
mario
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Our first room was comfortable and nice -- but had to be relocated to what definitely seemed like a downgraded room because our toilet wouldn't flush. Was unpleasantly surprised by $15 charge on closing bill for putting cafe expenses toward room instead of paying flat out...really?!...don't appreciate the nickel and dime fees when you had to relocate us and we were flexible with your faulty utilities. At lease provide warning that there is a charge for putting costs toward your room instead of paying with your credit card.
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel, horrible pillows"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything about this hotel was awesome, except the pillows. They look plush, but after 3 minutes, they're about an inch thick. I can't double up though because the part that my head isn't on doesn't go flat, so it stays puffed up and can't breathe! I'm not really complaining, it was alright, but I was there just to sleep, so waking up with a sore neck wasn't cool. I'd stay there again, but I'd bring my own pillow next time. Friendly staff, great location. Fair price.
Genuine Hotels.com guest review
1 night business trip Jun 20, 2014
garfunkel
US
5.0 / 5Outstanding
"Business is pleasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staying at the Courtyard Marriott makes a business trip pleasurable.
Genuine Hotels.com guest review
1 night business trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Quick and Easy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great, not a bad price for a nice hotel. Came in late one check in day. Check in was super fast, room was clean and nice. everything worked great. I'd stay again.
Genuine Hotels.com guest review
2 night trip May 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Overall Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice...
Genuine Hotels.com guest review
1 night trip May 17, 2014
A Traveler
US
3.0 / 5Good
"Great of UT Graduation"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
You guys really missed a chance for an outstanding rating in all categories. DUring our two night stay, our room was NOT cleaned and we did not receive clean towels. Upon our return to the hotel the 2nd night at about 9pm, we were surprised and disappointed that the maid service had totally missed our room.Other than that, things were top notch.
Genuine Hotels.com guest review
2 night trip May 16, 2014
J Harris
US
5.0 / 5Outstanding
"Good Service, Good Room"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I travel for work and am in hotels a LOT. This hotel matched what I've come to expect from Courtyard. My husband and I had a great stay. My parents stay here every time they come to Austin to visit my sister. The front desk and service at the cafe were great. Lots of smiles. The room was good (spotless mattress- I always look) and the blackout shades actually blocked out light. The only flaw- old towels. If that's the only thing I noticed, that's a good sign that everything else was great.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
Jill
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
great stay - only complaint is the pillows were awful and the room was pricey!
Genuine Hotels.com guest review
1 night trip Apr 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Impressed and Satisfied..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean, comfortable and spacious room. It was great, no problems at all and booking on Hotels(.com) made it SUPER easy!
Genuine Hotels.com guest review
2 night business trip Apr 3, 2014
Ramon
US
5.0 / 5Outstanding
"Slumber Party"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was awesome!
Genuine Hotels.com guest review
1 night trip Apr 4, 2014
Monika
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I booked the room for my daughter's 21st birthday as a gift for her and her friends. When she arrived to the hotel they were overbooked and the manager found them another room at another location in Austin ( not Marriott ) without any additional charges... It was calming to know my child was taken care of and Thanks to ALL that assisted in this matter.
Genuine Hotels.com guest review
2 night business trip Mar 28, 2014
A Traveler
US
5.0 / 5Outstanding
"It was just a overnight stay. Concert in Austin"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
it was a nice place and the staff was helpful with everything we needed...
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Mar 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Modern amenities in a historic downtown setting."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is in the center of Amarillo in a beautiful building with history. Has the convenience of a Starbucks Bistro, beer and wine, centrally located.
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Mar 29, 2014
Mark
US
4.0 / 5Excellent
"Cool hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I stayed here for SXSW 2014. It is 16 miles from Austin airport. It is 10 miles away from downtown so you have to have a car (downtown has street parking for free/meters, hourly parking, and if you plan to stay all day, parking lots are $20). No car? A cab downtown is like $40 one way. The shuttle will not take you downtown. The distance means a room was cheaper here than downtown. It was also nicer than motels closer to downtown for the same price. This was a clean hotel and I was not here for anything besides sleep. It is right off the highway (once you get off the 1-35, you're at the hotel - THAT close) yet no noise from the highway that kept me up. The only downside is the king room looks bigger in the photo. The photo makes it look like there is a lot of floor space. I thought the couch and bed were like 3 feet apart, but in reality, the couch and bed are a foot apart. It is still a large room though so I can't complain. However, please factor in travel costs before booking because downtown hotels may be about the same price.
Genuine Hotels.com guest review
4 night trip Mar 12, 2014
RS
US
5.0 / 5Outstanding
"Wonderful Stay at the Courtyard!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly and courteous staff! My room was spotless and the linens and bed were comfortable. I rated the room comfort at 4 only because of the highway noise. I should have turned my fan on, but didn't think about it until the last night:) The breakfasts were delish and they serve Starbucks coffee too! I recommend the healthy start sandwich and the french toast! Will definitely stay here again on my next trip to Austin!
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Feb 20, 2014
Sandi
US
5.0 / 5Outstanding
"second stay and just as good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this was my second stay at this hotel. I would not have returned if there were problems.
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Feb 4, 2014
intrepidnana
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everiting is good and very clean
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 night business trip Jan 23, 2014
Humberto
US
5.0 / 5Outstanding
"Very Nice and Affordable Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came to Austin to attend the Ifly indoor sky diving and the hotel was only 15mins away.The overall hotel was great for the amount we paid. Actually, I felt like I paid too little
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Other trip Jan 26, 2014
wf
US
2.0 / 5Fair
"Very Loud Traffic Noise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    1.0
Overall the hotel is nice, however, it has single pain windows that are right on the highway. The noise from the highway is excessively loud. Very hard to sleep; which is the point. Maybe if you have a room on the other side of the hotel it would be better.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to complete an online reviiw and sharing your experience with the Courtyard Austin North/Parmer Lane. You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
2 night business trip Jan 14, 2014
Renee
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We paid a little extra for breakfast included. It was well worth it. Breakfast is not buffet style it's made to order with service to the table. Coffee/Tea is from Starbucks at no extra costs unless you want a bigger size.
Genuine Hotels.com guest review
3 night trip Jan 2, 2014
Cat
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is relatively new, about 4 years old I believe. The rooms and hotel are comparable to hotels I have stayed at that cost more than twice what I paid for this stay. Everything was very clean, the a/c and heating worked perfectly, the bathroom is something that I would love to have in my house. The staff was very friendly and efficient. I will definitely stay here again on my next trip to Austin.
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
Roger B
US
5.0 / 5Outstanding
"Great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for New Years Eve and the day after. We also purchased the breakfast plan. The breakfast is served at the "Bistro" which had both hot and cold breakfast. They were excellent both days. They serve Starbucks coffee, and while they don't have a full selection, my wife was in heaven (at no more than a regular Starbucks). The rooms were nice and comfortable, and even on a night like NYE it was quiet and we weren't disturbed like some of the others we've been to lately. I thought for the money we paid we got a great deal!!!
Genuine Hotels.com guest review
2 night trip Dec 31, 2013
Dennis N.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this was the first time I had stayed at this hotel. I had adjoining rooms for myself and grandchildren. I was more than pleased with the entire stay as were my grandchildren, ages 5-18. The Bistro in the lobby had Starbucks coffee which made my day as well as the food they offered. Our stay was perfect.
Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane
Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon. Best, Lance
Other trip Jan 4, 2014
intrepidnana
US
5.0 / 5Outstanding
"Great hotel with an amazing price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I got a great deal with this hotel, and I came in not expecting much for the price I paid. The hotel room was amazing! I actually had to re-check how much I paid for this room because the deal seemed too good to be true. I had great hotel service, the room was very clean, and the layout of the room was just perfect. If I travel to Austin again, this is the first hotel I will be staying at!
Genuine Expedia guest review
Other trip Dec 27, 2013
Unhappy custome
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleased.
Genuine Hotels.com guest review
2 night trip Dec 20, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
The bed and pillow covers are old. Breakfast is a little pricy and not very convenient. Other than that, it is a pretty good hotel.
Genuine Hotels.com guest review
1 night trip Oct 25, 2013
A Traveler
US
5.0 / 5Outstanding
"LiveSTRONG Ride and Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place. A bit if a distance from the Palmer Event Center but only about 15-20 minutes drive for an early morning Sunday. Hotel Personnel all very friendly and attentive, and accommodated a request for a first floor room. No free breakfast but I knew that going in and wouldn't have had time for it in the morning anyway. They actually have a bar/coffee bar which I did not use but it is a nice way to socialize if you are with others. Good weight room and a nice firepit outside. I recommend this hotel.
Genuine Hotels.com guest review
2 night trip Oct 19, 2013
Cyclist
US
4.0 / 5Excellent
"Nice hotel very clean with good accessibility"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is very accessible, and clean. The price is ok compared to Austin rates. No free breakfast. The staff could be better, not saying they are bad but I have dealt with more trained staff.
Genuine Expedia guest review
Other trip Sep 22, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice clean hotel. The store prices were pretty high, but overall the place is great. I would recommend to anyone and will definitely stay here again.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
ok
Genuine Hotels.com guest review
1 night business trip Aug 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Will stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great stay. Towels were a little thin but it was all good. We were there moving our son to UT - his apartment had no AC so we booked a second night for him.
Genuine Expedia guest review
Other trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel, looked very new."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff was excellent. The pool was down the entire weekend we stayed, but they sent us to a neighboring sister Hotel to use pool; a bit inconvenient, but showed the hotel cared about the customer.
Genuine Expedia guest review
Other trip Aug 24, 2013
George
US
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