"The worse pillows EVER!!!!!!!"
I went there to get a way and left with a stiff neck. The pillows were so very bad, no matter what I did, they were flat. I had a terrible three nights of sleep, as I kept waking up. I booked online, so I had to stay.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to leave a comment about our hotel. We are so sorry for any inconveniences you experienced while staying with us and appreciate your feedback. I will have my team look into the pillow issue to ensure there are no differences among the others in the hotel. I hope you give us another chance the next time you are in Austin and it would be my pleasure to help ensure you have a perfect stay on your next trip to the area. Please consider my team and myself at your service.Adam KippleGeneral Manager
"Avoid Eastern European male @ breakfast"
AVOID THE EASTERN EUROPEAN MALE WORKING IN THE MORNING MAKING COFFEE AND BREAKFAST. He is incredibly unfriendly and will ruin your entire stay! Everything was fine until we faced him!Genuine Expedia guest review
We stayed a week visiting family. It was a convenient location and easy access to highways. The Bistro had great breakfasts but at a cost. The hotel has a plain appearance but was enjoyable. We look forward to staying there again.Genuine Hotels.com guest review
I have stayed at many Courtyard By Marriott hitels many times through the years and this one was among the very best.Genuine Hotels.com guest review
Was kept up all night by what I thought were loud neighbors. I was actually listening to their conversations. Awakened by the cleaning crew in that room the next day. Could hear the cleaning crew through the walls louder than from the hallway outside their open door.Genuine Hotels.com guest review
"Comfortable rest for a chaotic weekend"
The room was very clean, the beds comfortable and the restroom was a nice upgrade to other hotels that claim to be a bit more classy. ONLY complaint we had, which applies to most hotels, is that noone is ever ready to check out at noon!!! ESPECIALLY on an ACL weekend! But overall we had no complaints.Genuine Hotels.com guest review
"good value, clean hotel, good location"
Everything was fine, but with that many stars you would think that the towels wouldn't be as rough. Some even had worn through in spots. We thought it was funny that some guests were served breakfast with their room rate and others were charged. kudos to the free internet.Genuine Hotels.com guest review
The shower floor appeared really dirty. Did not want to use it otherwise it was okGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to leave comments about your stay on Hotels.com. I am glad most of your experience was great while you were visiting. In reference to the showers, they are cleaned daily however, due to the type of material, it appears to look as though it has not been cleaned. We are currently testing a variety of different chemicals to see if we can alleviate that problem. Again, thank you for your review and for bringing this matter to our attention. I sincerely hope this does not keep you from choosing our hotel the next time you travel to Austin! Should you need anything further, please do not hesitate to contact a member of the team and we would be delighted to assist.
Clean comfortable with a great staff. Would stay there again.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you very much for taking the time to rate us on Expedia as well as for your kind words. We look forward to having you back the next time you travel to Austin!
"Great hotel if you plan to eat somewhere else"
The food was not very good. The menu was limited and expensive for what it was. The hotel and the room were nice, but the food service was definitely lacking. Most hotels in that area provide food at happy hour and free breakfast.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to leave feedback on your stay with Expedia. First of all, I would like to apoligize for the fact that your stay did not meet your expectations. The food service here at the hotel is actually Marriott standard and unfortunatley the food choices nor the prices are set by anybody here at the property. In addition, the Courtyard brand offers a variety of healthy food options that are made to order off of the menu as opposed to a continental style breakfast that is generally complimentary at other Marriott products. Being that we are located directly off of IH-35, which is one of the main corridors through Austin, traffic is generally the only barrier to getting around. We do offer a complimentary shuttle service Monday - Friday that travels within a 5 mile radius and takes guests to several of the North Austin hotspots for food and entertainment. Again, I am very sorry that your expectations were not met during your stay with us but, I do hope this response clears a little bit of that up. Should you need anything else, please do not hesitate to contact a team member at the hotel!
Customer service stunk. Laundry, ice machines didn't work. No refrig or microwave in the room. Bottom line red roof inn would be better than this.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane I am very sorry that you feel that your stay at the Courtyard Austin North was so awful. The ice machine on one of the floors was recently serviced due to the fact that it was not making ice. At anytime, you can call the front desk and we can deliver ice or most anything else to you for that matter. We are here to ensure that you have a great stay and want to come back. We are also currently working on getting refrigerators and microwaves in the entire hotel. At this time we have them available upon request. Again, I am very sorry that you were not satisfied with your stay.
"Location Location Location - Awesome"
I really enjoyed my stay at this hotel. The rooms were spacious and the beds were very comfortable. My kids enjoyed the pool because it was inside and it wasn't so hot and we enjoyed the hot spa. The staff was very friendly and ready to answer any questions we had. I will definitely come back to this hotel again...Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for your positive review on hotels.com. I am very glad to hear that you and your family enjoyed your time at our wonderful hotel. We look forward to having you back the next time you are in the Austin area!
The only complaint was that the couch in the room was too close to the king sized bed and I bashed my toe several times durring the night.Genuine Hotels.com guest review
People at the hotel were very nice. Good location for access to the Domain area and the restaurants in the Arboretum.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for your comments on hotels.com. We appreciate all of the praises from our guests. We are actually a great locatoin if you want to get to the Domain and Aboretum. In addition, Monday - Friday we offer complimentary shuttle service to the Domain and any other location within a 5 mile radius of the hotel!
"Good stay, great price"
We got a great deal on this last minute weekend getaway. Hotel is located on I-35 and not what I consider the best location. I prefer the quieter Domain or Arboretum area. Hotel was clean and the staff was friendly as expected but did not exceed expectations so that is why I gave a 4. No free breakfast but there is a cafe to purchase food. Room was […] clean and comfortable but not the most comfortable I have ever stayed in but definitely the most comfortable for the price. There is no refrigerator in the room and the plumbing in the shower was actually sticking out of the wall about an inch or so. Overall it was well worth what we paid and I would consider staying there again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to rate our hotel on Hotels.com. We are very glad that you chose to stay with us over the Domain or Aboretum area. I wanted to apologize that you did not feel the service did not exceed expectations as it is always our goal to exceed your expectations. We are currently in a transition period and just hired some new staff members that are trying to learn as much as they which can be a little bit overwhelming at times and distract from providing the highest level of customer service. At this time, we only have refrigerators available upon request and it is something we are presently working on getting placed into all of the rooms. Again, I would like to thank you for providing a critique of your stay. The next time you come to Austin, I invite you to stay with us again and we promise to exceed your expectations as we should have the first time.
Had an awesome time at this Courtyard! Hotel was updated/fairly new and very clean. Check-in was the fastest I've ever experienced and the lady was extremely friendly! Room was very clean and quiet. Only negative was the water pressure in the shower, but I think it was due to a water saving feature. Will definitely stay here again!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Your praises are much appreciated. I would like to praise you for taking the time to supply comments for other travelers on hotels.com. We strive to exceed the expectations of each guest one hundred percent of the time from check-in to check-out. You are absolutely correct about the water pressure too, it is due to the water restrictions. Thank you again for staying with us and for leaving comments on hotels.com. Please come and see us again next time you are in the Austin area!
"Good value for the buck"
Very nice hotel, little far out but very clean!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for providing feedback on your stay! We are a great hotel with relatively easy access to all of the hotspots in Austin without having to incur the high rates and constant craziness of the hotspots! We look forward to having you back when you are in Austin next time!
"Clean rooms, safe area, nothing worked!"
Honestly, it was very disappointed considering this was a Marriott. My family and I were on an extended vacation/ house hunting trip. This was a 3 day stop for us which happened to be in the middle of our trip. Everything was broken. The ice machine did not work on our floor, but the staff did move us to a floor that had a working ice machine after […] several requests. There are only 2 washers and dryers for the entire hotel and the are both located on one floor. Both washers were broken our entire stay. We had to lug all if our laundry to the next hotel to do laundry and sit there 3 hours while it was being done. This was not fun considering we had a small child with us. The staff seemed very rude and made us feel Like we shouldn't complain because we already received a good deal from Expedia. If you are lookin for a 1 or 2 star hotel then I say stay here. If you are expecting to hold this hotel to "Marriott " standards, you will be very disappointed Read moreGenuine Expedia guest review
This hotel was fantastic. The check-in was easy, the staff was great with every encounter, the rooms were large, comfortable and I loved the shades that could make the room completely dark, even on a bright day. There were some comments about the noise level due to the proximity to the freeway, but honestly this was not an issue for me. Yes, if the […] room was completely quiet you could hear the freeway, but if the AC is running or you are having a conversation with another person you would not notice. The location is further from downtown Austin that we have stayed in the past, but that is only about 4-5 additional minutes in the car, not a big deal. Overall, I am very satisfied. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to leave feedback on your stay with us. We do take the time to read each and every comment. I am very happy that you had such a great stay with us. Just to briefly touch on the noise, we are currently exploring options to illiminate the noise that does exist in some of the rooms. Thank you agin for staying with us and we look forward to having you back again soon!
Beautiful hotel at an awesome price! We had a lovely time! Thank you!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for the praises! The team members at the Courtyard Austin North love hearing of all the great experiences everybody has when they stay with us. We look forward to having you back next time you are in the area!
We had a great stay. It was perfect for our family's vacation. I really loved that the fitness room overlooks the pool so while I was working out I could watch my kids and husband playing. Even though we were doing different things at the time, I still felt like we were "together". The beds were very comfortable and the pillows were amazing. Every staff […] member we met was friendly and talked and smiled to our children. The ONLY complaint we have is the highway noise, but that's kind of to be expected from a hotel right off the highway. We were just surprised that that stretch of road didn't seem to ever slow down. Overall a GREAT stay and we would definitely stay again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you so much for taking the time to leave comments about your stay! I am so happy that you and your family had such a wonderful time while staying here. We strive to ensure that each guest that enters the door has the same experience that you and your family did. We are currently working on exploring options to fight the highway noise that some of our rooms to encounter and we hope to have a solution soon. Thank you again for your feedback in reference to your stay with us and we look forward to having you and your family the next time you are in the Austin area!
"Great hotel for anyone traveling."
Check in was easy and quick, Check out was even easier. Staff was always friendly and very helpful. Room was very clean and well stocked. Even then the Ice Machine on the first floor was broken the staff went out of the way to get us Ice from the Bistro's Kitchen and hand delivered it to our room. With service like this who would want to stay anywhere […] else. I will stay here again in the future. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane It makes me very happy to hear that the staff here took such great care of you while staying. That is the type of customer care that we pride ourselves in. We look forward to having you back the next time you are in Austin!
"close to things and friends we needed to see."
It was comfortable, clean and front desk people very friendly.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for your positive review of the hotel. We strive very hard to ensure every guest is satisfied all the time!
I was very satisfied with our stay, the only negatives would be.......mattress was extremely hard and the highway noise (since hotel was along the highway) this hotel really needs soundproof windows. But other than that everything was okay.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for your feedback! We are glad that you were satisfied with your stay. I am terribly sorry that your mattress did not meet your expectations. Being that we are a branded hotel, we do have to stay within the brand requirements for something and unfortunately mattresses are one of those items. Marriott tries to provide mattresses that are in the middle when it comes to how firm or soft they are. I definitely understand though where you are coming from. Please do not let that deter you from coming back to experience our high level of customer service that each guests receives from check-in to check-out the next time you are in Austin!
Great place. Would stay there again.Genuine Hotels.com guest review
"Exceeded my Expectations!"
Oh my God! I don't have enough words to describe how lucky I was to find this hotel. It is SO pretty!!! And absolutely affordable. Everything s clean, smells good, they even have a bar! Service fast, simple, and professional. I totally recommend this hotel to EVERYONE! It exceeded my expectations of the money I paid.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you very much for the kind words! We try very hard to ensure that all guests are completely satisfied just as you seem to be! We look forward to having you back when you travel to Austin again!
Just need refridgerators in room! :). We enjoyed stay and staff was great!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane We are very glad that you enjoyed your stay and that we were able to provide the level of service that you expected. Currently we do actually have refrigerators available upon request and soon we hope to have them in all of the rooms as a standard amenity. Again, thank you for staying with us and we look forward to having you back when you are in Austin again!
"Good option in Austin"
Hotel was nice and clean, lots of space downstairs, room was quite comfortable and spacious. If you're in the rooms close to IH 35, yes you can hear some of the traffic, not too bad though... front desk was oh so nice letting my wife and niece get in the room before I could show up... and retrieving my missing bike keys... small things that's makes […] life easier! Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to leave feedback about your stay. I am thrilled that you and your family had such a great experience while staying at the hotel. Great customer service is something we take pride in. It is our pleasure to do everything within our power to help out when we can! We look forward to having you back with us the next time your travels bring you to Austin!
There is a reason why I always choose Marriott or Hilton. No surprises and the staffs are professional. They always find a solution to a problemGenuine Expedia guest review
This hotel was very nice and clean. Great place to stay for a getaway.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you so much for leaving feedback from your stay. We are glad that you enojyed your stay with us and we look forward to having you back again soon!
I wish it has a real restaurant.Genuine Hotels.com guest review
We had a wonderful stay at an unbelievable price. We loved everything about the room and the hotel and staff.Genuine Hotels.com guest review
"very nice, will stay again"
Very nice comfortable room. Beautifully decorated room, nice bed, nice shower.Genuine Hotels.com guest review
I was very pleased with everything from beginning to end, my only complaint is the pool is a kiddie splash pool, way to small to be even remotely considered a swimming pool and NO hot tub, I was not aware of that or might not have even chose this hotel, either way it was the deal of the day special and was well worth the moneyGenuine Hotels.com guest review
"Great little getaway!!!"
This hotel is in a good part of town, reasonably priced, and the staff was super friendly.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you very much for submitting a review of the property and your stay, it is greatly appreciated! Being in North Austin we have the advantage of being close to all of the great highlights of Austin and you are still able to come back and relax in a great environment!
"WOULD RETURN TO STAY HERE"
The hotel was very nice and the pool area was great. They have a great breakfast menu in the morning and it is reasonably priced. The hotel is located right off I-35 but there was no road noise inside the room. The hotel staff was very prompt and accomodating.Genuine Hotels.com guest review
NICE AND COOL IN OUR ROOM!Genuine Hotels.com guest review
"Nice place to stay!"
I really enjoyed it! The hotel looked very modern and I felt I got my money's worthGenuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for the great review, please let a team member know if we can be of any further assistance!
"Great place to stay for a weekend"
We chose this hotel because of its location and because they offered such a great rate. The hotel far exceded our expectations. It was very nice. I loved the walk-in shower, and the king-size bed was very comfortable. We couldn't have ask for anything more.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking time to write a review about the hotel. We value your feedback and always strive to provide a memorable experience. We are also delighted to know that you enjoyed our amenities and convenient location. Should you need anything else, please feel free to let a one of our team members know!
It would of been nice for the room to have a fridge andmicrowave Also a hot tubGenuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to rate us after your stay. Currently we do not have any rooms that have microwaves however, we do have one available for use in the Market. We have two floors that do have refrigerators on them presently and we are working towards getting microwaves and refrigerators in all of the rooms as amenities that all of the guests can take part of.
Very nice and affordable. Staff is super friendly.Genuine Expedia guest review
great small hotel. Off the beaten path but right across the road is Gold's Gym and 24 hour fitness and a pretty sizeable shopping complex with a mega super store, restaurants a sear and pennys and a bunch of stores, but it is about 15 minutes from the city of Austin. Downtown I meanGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to rate us, it is greatly appreciated! In addition to the great shopping immediately across the highway from us, we offer a complimentary shuttle Monday-Friday that goes within5 miles of the hotel. This makes shopping in areas such as the Domain and the Abor Walk shopping center easily accessible too!
Incredibly friendly staff. Beautiful hotel. Worth the money. Would definitely stay there again! The only downfall was that the walls were a bit thin... but the staff made a courtesy call to the neighbors and handled the situation. Well worth the stay!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you for taking the time to rate our hotel, every rating helps! We look forward to having you back when you are in Austin next time!
I am 63 with a heart condition and my wife is disabled. It is hard to believe a 5 story hotel with only 2 courtesy carts. The young lady at the desk on our arrival was very accomodating. However upon check out there were no carts to be found and the desk lady told my wife she had no idea where any of the carts were. It took us several trips from the […] 5th floor and really put a damper on our energy pretty much the rest of the day. Other than that, the hotel is nice. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane I am very sorry to hear that no luggage carts were available when you checked out of the hotel. Any member of the staff in this situation can definitely help you with your belongings, in fact, even if the carts had been available they are still able to assist you. Our main goal is to ensure that your stay is as flaw free as possible and that you thoroughly enjoy yourself! I am glad that it seemed as though the rest of your stay went very well. Again, I am very sorry that you encountered this during your stay and I sincerely hope this does not deter you from staying with us again the next time you are in town.
OUR ROOM WAS VERY NICE AND COOL, GREAT SPACIOUS BATHROOMS, FRIENDLY PERSONEL, AND MOST OF ALL THE RIGHT PRICE..KEEP UP THE GOOD WORK..DOUGGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you very much for taking the time to rate our hotel! Also, thank you so much for all the wonderful comments in reference to the hotel as well! We look forward to having your back the next time you are in town!
Nice hotel. Although, beds were a bit too firm and the feather pillows were uncomfortable, we asked for feather free pillows and those were just as bad. Need to say, sleepless nights. Wish the rooms had refrigerators and microwaves in the room.Genuine Hotels.com guest review
"Great stay...no complaints!"
Great price, and location!Genuine Hotels.com guest review
The manager Josh swiftly checked us in, and was more than willing to give and print us directions to local eateries since we were unfamiliar to the Round Rock area.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you so much for your kind words. The team here at the Courtyard Austin North takes pride in the service that we provide to each guest. We want to ensure that everybody has a wonderful stay. We understand that it can be stressful being in a different city which is just one more reason we are so helpful when it comes to the guest experience and doing everything we can! We look forward to having you back the next time you travel to Austin!
"Trendy, comfortable and affordable."
We loved the decor. It was modern and different from the same old hotel look. The water pressure in the shower was too low and the sink faucet sprayed onto the basin so it needs to be repaired. Other than that, it was perfect. We would definitely stay there again.Genuine Expedia guest review
Response by Courtyard by Marriott Austin North/Parmer Lane Thank you so much for your feedback on the hotel. We are currently working to find a happy medium with the water pressure in the room. I am glad that everything else with your stay was great. Thank you again for staying with us and we look forward to having you back again soon!
Enjoyable and unforgettableGenuine Hotels.com guest review
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