All hotels in Tokyo, Japan
1 room, 2 adults
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5-3-20 ShinjukuTokyoTokyo-to160-0022Japan, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 345 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.6
  • Neighborhood
    3.5
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4.0 / 5Excellent
"A bit worned out, good overall"
A bit worned out, good overall
Genuine Venere guest review
4 night romance trip Oct 13, 2015
Etay
US
3.0 / 5Good
"Decent spot"
Decent place. Kind of hard to find. Good location. Walking distance to a lot of fun places.
Genuine Hotels.com guest review
1 night business trip Jan 24, 2015
Jason
US
2.0 / 5Fair
"Listel Shinjuku Hotel Tokyo"
very far from main station, not a lot around, staff are not friendly, room is tiny
Genuine Expedia guest review
Other trip Apr 30, 2015
O
US
5.0 / 5Outstanding
"Great location in Shinjuku"
I stayed at the Listel Shinjuku for 10 days earlier this month and loved it. I knew the rooms were on the small side going into my trip, but they were very well kept and comfortable. It was also within walking distance to Shinjuku Station which is a plus. (unless you are incredibly lazy) The staff was very friendly and helpful as well. I plan on staying here again the next time I visit Tokyo.
Genuine Expedia guest review
Other trip Apr 28, 2015
Chad
US
3.0 / 5Good
Amazing how much equipment has been squeezed into the very small rooms. But it works! Good value if you only use your room for sleeping.
Genuine Venere guest review
Other trip Apr 11, 2015
A Traveler
US
4.0 / 5Excellent
"Listel stay"
Hotel room was smaller than exepected. Had a double room but there was no place to put more than one suitcase. Over all it was the typical japanese room. good for sleeping after a long day of sight seeing.
Genuine Hotels.com guest review
5 night romance trip Mar 20, 2015
james
US
5.0 / 5Outstanding
"Here is the best choice to relax how luck!"
Here is the best choice to relax how luck that i choosed to stay here for a week, nice place ,great location just10mins. frm Shinjuku station by walk. Therefore, i will choose to stay here again and again for next time.
Genuine Hotels.com guest review
1 night trip with friends Dec 19, 2014
Sirinthorn
US
5.0 / 5Outstanding
"Best deal"
Excellent value for money paid,recommend it wholeheartedly
Genuine Expedia guest review
Other trip Nov 20, 2014
Alexander
US
4.0 / 5Excellent
"Nice hotel close to Shinjuku-sanchome station"
Stayed for 2 nights with my girlfriend. The hotel staff was friendly (even for international customers such as us). The room was clean and comfortable! The bathroom was about what was expected (similar to most Japanese hotels). Overall good experience! 10-15 minute walk to Shinjuku station.
Genuine Expedia guest review
Other trip Sep 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean room"
Overall rating is satisfactory, for a short stay, clean room, polite staff but the location is a little bit far from train station and a walking distance from restaurants around the area.
Genuine Hotels.com guest review
3 night family trip Jun 18, 2014
Felix
US
4.0 / 5Excellent
"Good value - quiet + comfortable."
I stayed in the annex, so I'm not sure what it's like in the main building. That being said it was quiet, there are wooden shutters to almost completely block out light (for a good sleep) and the neighborhood is fairly quiet. I had a good sleep and got some work done there as well - no complaints at all. Also, this is one of the only times I can remember where I had to turn DOWN the water pressure in the shower, it was super-strong! Had a GREAT shower.
Genuine Expedia guest review
Other trip May 26, 2014
Scott
US
4.0 / 5Excellent
"Stench of smoke in the hallway and apartment."
Despite being non-smoking apartment booking, the place reeks of cigarette.
Genuine Hotels.com guest review
2 night family trip Mar 19, 2014
Guilherme Gomes
US
5.0 / 5Outstanding
"A good 5 minute walk to the heart of the city."
We took the Haneda-Shinjuku train and right out of the Shinjuku's JR Station is the taxi's waiting spot. The taxi took us to the Hotel district side and using his cellphone called Listel Shinjuku who promptly redirected us to the exact location. The driver gave us the difference of the taxi charges opposed to the total amount showing in his taxi meter. By the way, he took care loading and off loading all our luggage, this alone reminds me, I am really in Japan. We got checked-in right at the 2pm schedule. Our room was immaculately clean. Love the amenities like, kimono pajamas, sleepers, teas, the deep soaking tub, the bidet, the fridge,the pant's presser, the pillows which are hard and soft sided. The city view from our room is also spellbinding in the early morning. The free-wifi is absolutely top of our needs. The room service and customer service made the difference.
Genuine Expedia guest review
Other trip Mar 18, 2014
RandySr
US
1.0 / 5Poor
"no free local TL from hotel to hotel,no continent"
bad,no english speaking (few).No TL local from hotel to hotel free.
Genuine Expedia guest review
Other trip Feb 18, 2014
A Traveler
US
3.0 / 5Good
"In city centre but not closed to subway station."
Comfortable and satisfactory.
Genuine Hotels.com guest review
6 night trip Nov 10, 2013
A Traveler
US
3.0 / 5Good
"Cheap hotel"
The hotel is very far from Shinjuku station but closer to other minor stations. The hotel is ok, fairly clean and the staff is nice but there are other similar hotels in different areas for a better price. The locations seems great but isn't.
Genuine Expedia guest review
Other trip Nov 15, 2013
Ciz
US
2.0 / 5Fair
"Seems overpriced. Maybe that's Tokyo?"
The hotel staff was very nice. The room was generally clean. The facility, however, was not much better than a 2-star motel in US. May be Tokyo price: the same price can get a very nice 3.5-star hotel in Kyoto.
Genuine Hotels.com guest review
1 night trip Sep 27, 2013
A Traveler
US
4.0 / 5Excellent
"Positively surprised!"
When I first arrived and checked in I felt the place was a bit sketchy since I had to walk through an alley then scary tile hallway through a garage before reaching the Front Desk. After getting to my room, I was so surprised of the design, cleanliness, and comfort. Room and location, not bad; front desk, maybe be a little more friendly. They were not like the other 7 hotels I stayed at on my trip who'd greet you each time. They pretty much avoided eye contact unless you approach them directly.
Genuine Hotels.com guest review
1 night trip Sep 8, 2013
Jennifer
US
4.0 / 5Excellent
"Convenient"
Close to transport, restaurants and convenience stores. Room satisfactory, great shower!
Genuine Expedia guest review
Other trip Jul 14, 2013
Chad
US
4.0 / 5Excellent
"Good price for Shinjuku area"
Stayed at Listel for four nights. Room was comfortable with LAN connection, small fridge, air conditioning and flat screen TV (seemed to be only Japanese shows though.) Area is VERY loud at night so if you are a light sleeper you might try a different hotel.
Genuine Expedia guest review
Other trip Jul 11, 2013
LP
US
5.0 / 5Outstanding
"Great location, good room for price"
During a 2 week visit to Japan, during which we stayed at 6 different hotels, Shinjuku Listel was probably one of the best. The location is a convenient walk from Shinjuku's central stretch and the room is nice for the price we paid. The decor was nicer than I expected for what I thought was a business hotel and the couch and tv were appreciated. The bathroom could've been bigger but that's probably true of most cost-effective hotels in Japan.
Genuine Hotels.com guest review
2 night trip with friends Jun 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Quiet and walking distance to the train station"
It is located within a walking distance to department stores, small super markets, fast food stores. The hotel staff members are friendly and informative.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"7"
the staff very good service
Genuine Hotels.com guest review
1 night family trip Dec 25, 2015
lily
AS
2.0 / 5Fair
"Terrible!"
Very poor wifi! Signal seems strong but the connection is slower than a turtle! Seems no connection at all! The room air con is too hot and cannot adjust to a lower temperature! The bathroom is also horrible! The bathtub drainage was blocked. The water seems leaking behind the toilet coz there is always some water behind the toilet and the water is still there even after the housekeeping service. I am not sure it was leaking or the housekeeper was just too lazy to mop the floor.. The bedding cover is very dirty .. It seems it has not been washed for 10 years ... And the hotel is very far away from JR station. Almost half an hour walking distance from JR station...
Genuine Hotels.com guest review
4 night family trip Nov 8, 2015
A Traveler
AS
2.0 / 5Fair
Standards of cleaning needs to be improve, the standard of cleaning had gone done thru the years as specially under bed and the toilets. Carpet is getting stain marks which are not remove. Possibly due to out source cleaning contractor that are chosen due to cheap pricing. Rates are also going up as compared to 2013. Maybe due to returning of bookings from traditional visitors from China. Every thing being the same as before I think this hotel is no longer value for money. Kok Kee Soon
Genuine Hotels.com guest review
4 night business trip Oct 29, 2015
Kok Kee
SG
5.0 / 5Outstanding
"Fantastic location in Shinjuku"
Fantastic location, minutes walk to the main road that leads to the busy entertainment district & Shinjuku station, only a few blocks away. Good budget hotel for the area. Single room is really a double & has a double bed. Duvet cover was dirty on arrival, sheets & pillows were immaculate. Reception changed duvet immediately, otherwise the room was clean & bathroom spotless. Nice staff. Ate in restaurant twice, very basic restaurant but food was ok.
Genuine Hotels.com guest review
4 night trip Oct 26, 2015
denise
GB
5.0 / 5Outstanding
"Would stay here again"
This hotel is great for the price. I wasn't expecting complimentary WiFi and they had it. Some of the spoke English which was great and anything we needed help with, they attended. Closer to major area and trains which were perfect. If we are in Tokyo, we would stay here again.
Genuine Hotels.com guest review
6 night trip with friends Sep 6, 2015
A Traveler
CA
3.0 / 5Good
"Okay for the price"
Location was alright. A bit of a walk from shinjuku station but it's a q hurt neighbourhood. For an old hotel it was alright, staff is super friendly. Only complaint is the room cleanliness. There was hair everywhere and some stains on the bed.
Genuine Hotels.com guest review
3 night trip with friends Jul 24, 2015
Dana
CA
4.0 / 5Excellent
"Good,small hotel. Quiet street"
Small rooms but clean and functional. If looking for a place to sleep and get washed up its perfect . 100$ a night two Small beds . Quiet area in shinjuku, 15 min walk to the metro. Good places to eat nearby. Staff are really good.
Genuine Expedia guest review
Other trip Jun 16, 2015
i like stuff
CA
3.0 / 5Good
"Close to shops and retaurants"
10 minute walk to main shopping area of Shinjuku, 20 minute walk to Shinjuku station. Convenient for exploring western Tokyo.
Genuine Expedia guest review
Other trip May 25, 2015
AJ
GB
4.0 / 5Excellent
"Nice hotel, cheap and clean."
Great as a hotel, only issue we had was location was difficult to find, especially at night! Take a very good map.
Genuine Expedia guest review
Other trip Apr 21, 2015
A Traveler
GB
5.0 / 5Outstanding
"Very happy that we chose to stay here!"
Great little room & bathroom with everything you need (fridge, hair dryer, tv, towels, etc). We walked everywhere. We discovered the train station was only a 5 min walk away. Restaurants and convenient stores on your doorstep. We went to Starbucks daily. We would definitely stay here again.
Genuine Expedia guest review
Other trip Apr 18, 2015
Maria
AU
5.0 / 5Outstanding
Big room for Tokyo standards. Good location. No free breakfast but 7-11 across the street. Fast WiFi.
Genuine Hotels.com guest review
3 night trip Apr 15, 2015
A Traveler
AU
5.0 / 5Outstanding
"Good hotel"
Very clean and comfortable. Very safe. The space is a little limited. It s difficult to open my luggage which is Large size in this room widely. A little bit pricy
Genuine Hotels.com guest review
2 night trip Apr 8, 2015
Jing
IE
4.0 / 5Excellent
"Great value for money in one of the coolest areas"
Great value for money. The Mistel is a small but clean/well serviced hotel in a very convenient area. Rooms are clean and Shinjuku park, restaurants and shopping malls are within reach (10 minutes walking). There is an underground stop 10' walking from the place.
Genuine Hotels.com guest review
3 night romance trip Mar 28, 2015
Oscar
GB
4.0 / 5Excellent
"Very good stay."
The room was small,otherwise perfect.
Genuine Hotels.com guest review
3 night romance trip Mar 18, 2015
Mohamed
SG
3.0 / 5Good
"Nice small hotel ."
Nice small hotel , but not that too close to the subway stations , atleast 1 k walk to shinjuku sanchome station and 2 k to shinjuku stations . Overhaul not a bad option for cheap and comfortable stay .
Genuine Expedia guest review
Other trip Feb 8, 2015
georgie
AU
5.0 / 5Outstanding
"Good value hotel!"
Nice clean hotel room with a private bathroom. It had everything we needed. The only reason neighbourhood is rated 4 out of 5 is because it is a tad bit far from the main Shinjuku station. We ended up taking a taxi when it got too late at night sometimes.
Genuine Hotels.com guest review
3 night romance trip Dec 24, 2014
Tiffany
SG
5.0 / 5Outstanding
"VERY GOOD"
Overall the hotel is good and nice but a bit far from train station, have to walk about 10 to 15mins to reach the hotel. I will book this hotel again if i go tokyo because the hotel is comfort and more relax.
Genuine Expedia guest review
Other trip Jan 10, 2015
steven
SG
3.0 / 5Good
"Close to station"
Housekeeping entered our room after asking them not to, twice in one day, doona cover had stains, awful and expensive breakfast
Genuine Expedia guest review
Other trip Nov 21, 2014
vanessa
AU
3.0 / 5Good
"Reasonable prices of hotel rates in Tokyo."
A distant from the subway. Staff of the hotel are friendly and can speak a little English. Distant from shopping area is about half an hour away by walking.
Genuine Hotels.com guest review
4 night business trip Oct 22, 2014
Kok Kee
SG
4.0 / 5Excellent
"Financially sound and quality stay"
It was a little tough to find the hotel when we landed at 10pm. The amenities in the room was good, hotel staff is friendly and helpful. Recommended for family and business travellers.
Genuine Expedia guest review
Other trip Sep 19, 2014
A Traveler
CA
3.0 / 5Good
Old hotel but clean room and comfortable bed. The people at reception didn't always understand my English questions, but sincerely tried their best to help me. Excellent internet access in the room. Small convenient store (7 Eleven) right across the street. Biggest problem (and also at all the other Japanese hotels I stayed at this trip) was that noticable cigarette smoke odor came into my non-smoking room through the ventillation system, enough to cause me morning headaches and allergy symptoms. Also: I strongly recommend getting this hotel's name and address written out in Kanji (at the hotel reception, or the Shinjuku Train Station information desk) because many taxi drivers could not read the name or address printed from the internet page in English alphabet, and didn't recognize the hotel from it's photo. The walk to SHinjuku Station takes about 20 minutes and is a bit complicated.
Genuine Hotels.com guest review
7 night family trip Aug 30, 2014
A Traveler
IE
3.0 / 5Good
"no breakfast and check out is too early (10am)"
No breakfast. Check out time at 10 am is too early!
Genuine Hotels.com guest review
2 night romance trip Aug 14, 2014
A Traveler
AS
4.0 / 5Excellent
"Nice hotel location considering the price"
Really helpful and friendly staff made my stay in shinjuku that little bit more awesome I would defiantly recommend this hotel
Genuine Expedia guest review
Other trip Jul 17, 2014
Stuart
GB
4.0 / 5Excellent
"Great base in Shinjuku!"
This hotel was a great place to base yourself in Shinjuku. The train station was not too far (although it was a bit of a walk with luggage) and there were convience stores around the corner. The staff were lovely, and the room/amenities were very clean. I would definitely recommend staying here!!
Genuine Hotels.com guest review
4 night trip Jun 19, 2014
Matt
AU
4.0 / 5Excellent
"quiet and i feel safe and my belongings"
nice people in front office, although i wish they could talk more English
Genuine Expedia guest review
Other trip Jun 17, 2014
Tony
PH
3.0 / 5Good
"No laundry facilities"
Room was standard. Out of the way location provides peace and quiet from the activities at Shinjuku central. Get off at Shinjuku-gyoemmae for a shorter walk.
Genuine Hotels.com guest review
4 night family trip May 31, 2014
A Traveler
AU
5.0 / 5Outstanding
"Good service & friendly, helpful staff"
Not the first time we have stayed in this hotel but we came back because we liked it before. This time, when we checked out, we left behind 3 coats: after sending an email from our next location about them, the staff held onto our forgotten items until we returned to Tokyo 10 days later! Very impressed and appreciative of their help
Genuine Hotels.com guest review
6 night trip with friends Apr 27, 2014
R Bridge
GB
4.0 / 5Excellent
"Good enough"
Standard Tokyo Hotel, but good enough to have a comfortable stay for a short period of time, as on every Japanese hotel, good service, small rooms, but safe and clean. Happy to return.
Genuine Hotels.com guest review
1 night trip May 9, 2014
Joelko
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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