"spend extra money"
in the middle of nowhere, no wash clothes or hand towels for our 3 day stay, no shampoo, we did have conditioner ,we had to ask front desk for Kleenex replacement.overall just a bad experience for our 3 day stay . next time we will stay closer to all the actionGenuine Hotels.com guest review
I would not stay at this hotel again. I had requested a non smoking room but they only offered smoking room and couldn't even find a deodorize to help remove the smell of smoke from the room. Initially, they give me a room that had cage rattle butts, used wine glasses, dirty bathroom and unmade bed.Genuine Hotels.com guest review
Very clean quiet and comfortable. Friendly and helpful staff, with a casino, restaurant and lounge on site. They offer a free continental breakfast or a discount on the breakfast buffet, for guests. It's close to Banff and Cochrane. We would stay there again.Genuine Hotels.com guest review
"Nice hotel for its price."
Spacious and overall clean. However, toilet was not cleaned well. Brown stain can be seen.Genuine Expedia guest review
We were looking for a hotel between Calgary and Banff. Room was acceptable. Breakfast was OKGenuine Expedia guest review
Stoney nakoda was a great place to stay rooms were clean,spacious and staff were very friendly and helpful. The food was really good. Facilities were good well maintainedGenuine Expedia guest review
"Hotel just off A-1 highway"
This hotel is just off the A-1 highway--all by itself. The nearest town is miles away so you need to plan on eating on site. Restaurant had a good selection of menu items and the included breakfast had a good selection.Genuine Expedia guest review
Great value for the money. Casino is a plus but don't expect anything large or fancy as it is small. Good as an alternative stay in Banff or Canmore as those hotels can be expensive and the location is only about 20-30 min. away from Banff.Genuine Hotels.com guest review
STAY WAS VERY COMFORTING AND RELAXING.. WAS INFORMED OF A STAGETTE AND YOUR STAFF WAS VERY COURTEOUS AND MADE SURE WE HAD A GOOD NIGHTS SLEEP AWAY FROM THE NOISE. THANK YOU FOR THE GREAT STAY SHALL RETURN SOONGenuine Hotels.com guest review
"Cheap hotel a liitle way from Banff."
The casino is hidden and out of the way which was good because we are not gamblers. Clean rooms. My only complaint was the wi-fi was not good.Genuine Expedia guest review
"Stoney Nakoda Resort"
The room (jacuzzi suite) was absolutely beautiful. Very hospitable staff, and excellent food. I would recommend this hotel. Gave it a 3 for the maintenance because the hallways were a bit dirty... but we were there during New Year's...Genuine Hotels.com guest review
"it was good to stay in a none smoking room...."
my stay with the Stony Nakota Resort/Casino was warm and pleasant, The breakfast menue needs to be reviewed as it the same old same old every time I come.Genuine Hotels.com guest review
"good value but smoking facility!"
This was this first time staying at this hotel. My biggest complaint was there was smoking allowed in the Casino. I prefer non smoking facilities(as most are this in Alberta) so that reason alone I wouldn't return.Genuine Hotels.com guest review
beds are good the rest leaves a lot to be desiredGenuine Hotels.com guest review
"cOMFORTABLE, CLEAN AND FRIENDLY HELFUL STAFF"
We were in the area for a family wedding. The hotel staff went out of their way to give us a room early so that we could change and freshen up before the wedding. The servers at breakfast the next day were friendly and personable. The room was clean and comfortable. It also contained a microwave and mini-fridge which was convenient. It was quiet so […] a good night's sleep was easy to come by. Located close to many trails and other attractions. Enjoyed our stay! Read moreGenuine Hotels.com guest review
"Not bad for one night."
Room was nice and clean, but noisy. It was clean, but showing signs of wear (towel rack was falling off the wall, shower floor was stained, carpet was bubbling,ect). Breakfast was good; would not be work paying the extra charge for "hot" food. Soggy hashbrowns, and rubbery bacon. Overall, it was a fine place to stay for one night along a roadtrip (which […] we were doing) but I wouldn't want to make it my main stop. It's in the middle of nowhere! Read moreGenuine Expedia guest review
Pros: The facilities are not bad and the rooms are actually very comfortable. Convenient location exactly between Banff and Calgary. Cons: My room was not very clean. Dust everywhere. Had to call front desk several times only to get toiletries. This hotel definitely needs more staff.Genuine Expedia guest review
"Middle of nowhere"
Pros *Rooms are big *Casino Cons *Bed was deforming *Middle of Nowhere *A bit priceyGenuine Expedia guest review
"Amazingly rude check-in staff"
Warning!! Not Expedia friendly. I had booked 2 rooms and when I arrived they showed only 1 room booked. Lucky I had a print off of my reservation/receipt. Once I showed it the response was "Oh you booked with Expedia". I was then informed I was lucky because they had one room left. Not a room with 2 beds like I had purchased but with only 1 bed. Wondering […] if i could have done something to avoid such a mistake her response was "I could have booked direct with them, then there would not have been a mistake". I asked how she thought this mistake could have happened, she rudely replied "I'm giving you a room!!"...but not the kind of room like I had reserved or paid for. I was treated rudely and made to feel that it was my fault that an error had occurred, an error that I had no had in. Read moreGenuine Expedia guest review
"Nakoda resort hotel"
Spent two nights there, The advertised address in Seebe is incorrect. Room is nice, big and clean. but due to staff shortage, room not made up the next day! Free Internet service virtually not available from my room.Genuine Expedia guest review
"Good Value for the Cost"
Was originally disappointed when after a day of driving our room wasn't ready when we arrived between 5:30 - 6:00. Was told to check back in an hour. The front desk staff was very accommodating and did take care of us after this. Very happy with how they treated us. They went above and beyond to make our stay enjoyable. Thanks to everyone there.Genuine Expedia guest review
"Good for price"
We stayed in the hotel on the way to BC. Good place with clean room. Service is below average.Genuine Expedia guest review
"Better 2 years ago than now"
We stayed at this hotel 2 years ago and thought it was great. We noticed a decline in service and amenities on this stay.Genuine Expedia guest review
Hotel was hard to find as GPS would not locate hotel address at 888 Nakoda Way? The hotel is the only building for many miles so given address is meaningless. GPS needed "Kananaskis trail" and the hotel is right at the intersection of the freeway. Restaurant evening meal very disappointing but continental breakfast was excellentGenuine Hotels.com guest review
"Very nice clean fun hotel"
Stayed with my family (older boys) and we ended up staying an extra night. Pool was so much fun - with water slide. Nice fitness room. Food very good. Really enjoyed our stay. Only thing that wasn't very nice was that people could smoke in casino and lounge/bar. Really gross to have people beside you smoking inside-we are not smokersGenuine Expedia guest review
"Friendly Staff Dirty Rooms"
The positives include the beautiful mountain views from the rooms and pool area as well as friendly staff. With that being said there were a few major issues especially in terms of the room cleanliness or lack thereof. Within minutes of being there my 4 year old pulled out a rotten lime slice from the floor. The rooms have not been properly vacuumed […] for quite some time, old food, toenails etc. Drawers had receipts and marijuana residue in them. Our duvet did not have a cover-left a note for housekeeping but they never cleaned our room. The food is good and good value but so understaffed and so slow! This hotel has so much potential but there needs to be some changes to add more staff and step up things like cleanliness and organization (we and other guests often had to ask for things or services that should have been automatically provided). It is cheaper than other hotels in the area but there are some trade offs. Read moreGenuine Expedia guest review
"A bit of a let down"
The Good: Very Nice hotel in terms of decor etc. Beautiful location and scenery. Food was fantastic...all you can eat steak and seafood!...including lobster for $24.95! The Bad: The room wasn't clean...you could see a drink was sprayed on the wall and not wiped clean. The shower had a stained floor with scum accumulating on the glass. The dresser had […] a handle that was missing a screw so it was left dangling and spinning... causing a big gouge in the wood in the shape of a circle. It also had gouges out of the wood vaneer face. This was no longer a dresser it was firewood (come on guys!). Read moreGenuine Expedia guest review
"Only issue was noise of toilets flushing."
Sounded like waterfalls all night. Stay on top floor if possibleGenuine Expedia guest review
excellentGenuine Hotels.com guest review
"Great hotel facilities and comfortable rooms"
5 star buffet breakfast and the hotel was also above average.Genuine Expedia guest review
When we arrived they sent us to our room but it was not ready, so we went to Casino for about 3 hrs, went and had supper the buffet was very good. Went back to Casino, left there around 11.00 pm went to the bar to order food, waited about 40 mins or more I had to ask where our food was. Well finally got food went to room around 12.15 and the room still […] was not ready, the food was cold. This was just a terrible experience . My husband and I were looking for a great time together, We had to spend our time away from the room which we really just wanted to relax . I tried to call them and no response I will try one more time. Read moreGenuine Expedia guest review
"Stoney Nakoda keep up your hotel"
We've stayed her several times and were noticing a lot of damage that just never gets fixed. Holes in walls ect. Our tv was not even on the wall it was just sitting on the stand facing upwards. We hung it ourselves. The toilet seat almost falls off every time you sit down. And our maid service was pointless. They barely made the bed and there was actually […] a piece of toilet paper in the middle of our room after it was clean. Read moreGenuine Expedia guest review
"Lots of fun"
Took my husband to get away from rat race. Had an excellent time and lots of fun in the casino.Genuine Expedia guest review
No clock big stain in carpet shower discusting. Bedding was ok pillows nasty. The only good thing was the buffet.The hotel looked like it was 60 even tho it was only 6 yrs old.Genuine Expedia guest review
"Fun place to play some poker and slots"
Staff was super friendly, but the cleanliness of the hotel was horrible, First impressions.... Lobby was filthy when we checked in. Didn't get any better when we got to the elevators then to our room. A few mix ups when we checked in. they only had us booked for one night when we had booked and paid for 2. Good thing we brought our confirmation print […] out. We were also told we would have to pay extra for the room originally booked and expected. We took what was offered though and had a good time at their casino. we will go back though just with lower expectations Read moreGenuine Expedia guest review
Very good overall great location food was great not so lucky in the casino good place to stop and spend a nightGenuine Hotels.com guest review
It was Terrible from the moment we walked in! The customer service was bad. I had booked 2 rooms through expedia And when they were on different floors, I asked if we could be closer as we were all together. I was told it was fully booked and because we booked through expedia, they wouldn't change it. A few hours later, a couple walked in while I was […] waiting to get another key and they were given the room next to my parents even though I was told that they were fully booked and the couple didn't have reservations. The room was filthy; hair on my pillow, sheets that didn't fit the bed, food on the floor because they hadn't been vacuumed, broken toilet seat, holes in the wall and mould in the shower. The restaurants were not very good. At dinner they were out of the first two appetizers we picked. At breakfast the waitress took my fathers order three different times and he ended up with something else all together and my mothers was inedible. To sum it all up, we had a horrible experience and would not recommend this hotel to anyone! :) Read moreGenuine Expedia guest review
Rooms were clean, the staff was pleasant and helpful. We did find the room somewhat noisy as we could hear people above us and across the hall.Genuine Hotels.com guest review
"Great casino stopover"
Staff were very friendly, food was very good,. Have already told friends to try it. Colleen, my daughter in law gave it to myself and her Mom for a gift. We will definitely be cominng back.Genuine Expedia guest review
"Nice scenery, average experience."
At check-in neither of the 2 clerks could locate my reservation. They concluded that I did not have a booking. I then handed them my Expedia confirmation which, thankfully, I had printed. Then they tried to tell me that my booking had been cancelled by showing me a piece of paper which read that Expedia had cancelled my reservation of Feb 14/14. I agreed […] that I had cancelled that reservation & noted that we are now in April! The clerks did eventually locate my reservation but totally ignored my half-serious request for a free upgrade due to the inconvenience that was caused. I then proceeded to our room & found that it was as far away from the casino as possible, & next to the pool & fitness room. I was not happy. Read moreGenuine Expedia guest review
"Great location to Kananaskis, Canmore & Banff"
The hotel was nice, but needs repairs, hot tub was out of order, treadmill was out of order, restaurant was understaffed, I couldn't get through to the front desk for room repairs and our screen was half out.Genuine Expedia guest review
The hotel lobby was clean when we arrived. The room was big and the pool/hot tub acceptable. But the next day, the lobby was messy. Some people had left garbage around. I guess the front desk employees don't pick it up. They must leave it for the cleaners. That kinda made me not happy. Then the following morning when we got into the hot tub it was […] cool and the water felt scummy. I'm not sure if they turned it off at night, or the line was clogged. But I couldn't stay in it. The buffet supper was acceptable. The buffet breakfast was acceptable. I would stay here again. The kids had lots of fun and that's why we went. Read moreGenuine Expedia guest review
We enjoyed the stay as well as the celebration for the Gold Hockey Game with Canada and the closing ceremonies.Genuine Hotels.com guest review
Had a late night check-in, everyone was very pleasant and breakfast staff was top notch.Genuine Expedia guest review
"Very nice weekend away."
Nice hotel very close to kananaskis country without the steep price tag in the park. Beds are super comfy and the complimentary breakfast was very fine. Pool area is very nice - large and very clean. Also a quick trip to Canmore. Will definitely be returning.Genuine Expedia guest review
Thr room was clean, as was the pool area. The food was acceptable; the evening buffet was alright, the staff manning the food bar were not very polite. The free continental breakfast was average. The front desk staff were reasonably friendly. As we arrived there were some shady looking characters hanging around the lobby and someone sleeping in a chair. […] I paid 98 bucks for the night so not a bad value close to the ski hill. This place has potential but clearly it is lacking polish and attention to details. There was an obvious absence of management types keeping any eye on things. Read moreGenuine Expedia guest review
"Room are very nice except services"
Room are very nice and beds are very comfortable, but service is just disappointing. They are late cleaning up my room till I called and it was 5:00pm. Service at the restaurant is not as good as expected.Genuine Expedia guest review
Was pleased with the stay. There was a little confusion at check in but was all sorted out. Didn't get a mountain view which I had selected. Beds are great. Bigger than average hotel bathrooms. Good food. Won money at the casino! I would stay here again. Its a good location its right off the major highway.Genuine Expedia guest review
The rooms were in terrible repair. Our thermostat was broken, the friends that came with us TV was falling off the wall and didn't even work. The hot tub was cold. When we mentioned our complaints they were brushed off as no big deal.Genuine Expedia guest review
This was a perfect getaway for myself and my girlfriend. The room was very nice and clean, the food was fantastic,the atmosphere friendly and the location was awesome. I have already recommended the hotel to my friends and co workers. We will be back for sure!Genuine Expedia guest review
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