"spend extra money"
in the middle of nowhere, no wash clothes or hand towels for our 3 day stay, no shampoo, we did have conditioner ,we had to ask front desk for Kleenex replacement.overall just a bad experience for our 3 day stay . next time we will stay closer to all the actionGenuine Hotels.com guest review
I would not stay at this hotel again. I had requested a non smoking room but they only offered smoking room and couldn't even find a deodorize to help remove the smell of smoke from the room. Initially, they give me a room that had cage rattle butts, used wine glasses, dirty bathroom and unmade bed.Genuine Hotels.com guest review
Very clean quiet and comfortable. Friendly and helpful staff, with a casino, restaurant and lounge on site. They offer a free continental breakfast or a discount on the breakfast buffet, for guests. It's close to Banff and Cochrane. We would stay there again.Genuine Hotels.com guest review
"Nice hotel for its price."
Spacious and overall clean. However, toilet was not cleaned well. Brown stain can be seen.Genuine Expedia guest review
We were looking for a hotel between Calgary and Banff. Room was acceptable. Breakfast was OKGenuine Expedia guest review
Stoney nakoda was a great place to stay rooms were clean,spacious and staff were very friendly and helpful. The food was really good. Facilities were good well maintainedGenuine Expedia guest review
"Hotel just off A-1 highway"
This hotel is just off the A-1 highway--all by itself. The nearest town is miles away so you need to plan on eating on site. Restaurant had a good selection of menu items and the included breakfast had a good selection.Genuine Expedia guest review
Great value for the money. Casino is a plus but don't expect anything large or fancy as it is small. Good as an alternative stay in Banff or Canmore as those hotels can be expensive and the location is only about 20-30 min. away from Banff.Genuine Hotels.com guest review
STAY WAS VERY COMFORTING AND RELAXING.. WAS INFORMED OF A STAGETTE AND YOUR STAFF WAS VERY COURTEOUS AND MADE SURE WE HAD A GOOD NIGHTS SLEEP AWAY FROM THE NOISE. THANK YOU FOR THE GREAT STAY SHALL RETURN SOONGenuine Hotels.com guest review
"Cheap hotel a liitle way from Banff."
The casino is hidden and out of the way which was good because we are not gamblers. Clean rooms. My only complaint was the wi-fi was not good.Genuine Expedia guest review
"Stoney Nakoda Resort"
The room (jacuzzi suite) was absolutely beautiful. Very hospitable staff, and excellent food. I would recommend this hotel. Gave it a 3 for the maintenance because the hallways were a bit dirty... but we were there during New Year's...Genuine Hotels.com guest review
We enjoyed our stay there so much, we cxld other reservations at nearby locations and added two more days at this hotelGenuine Hotels.com guest review
"cOMFORTABLE, CLEAN AND FRIENDLY HELFUL STAFF"
We were in the area for a family wedding. The hotel staff went out of their way to give us a room early so that we could change and freshen up before the wedding. The servers at breakfast the next day were friendly and personable. The room was clean and comfortable. It also contained a microwave and mini-fridge which was convenient. It was quiet so […] a good night's sleep was easy to come by. Located close to many trails and other attractions. Enjoyed our stay! Read moreGenuine Hotels.com guest review
Hotel was hard to find as GPS would not locate hotel address at 888 Nakoda Way? The hotel is the only building for many miles so given address is meaningless. GPS needed "Kananaskis trail" and the hotel is right at the intersection of the freeway. Restaurant evening meal very disappointing but continental breakfast was excellentGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Great hotel facilities and comfortable rooms"
5 star buffet breakfast and the hotel was also above average.Genuine Expedia guest review
When we arrived they sent us to our room but it was not ready, so we went to Casino for about 3 hrs, went and had supper the buffet was very good. Went back to Casino, left there around 11.00 pm went to the bar to order food, waited about 40 mins or more I had to ask where our food was. Well finally got food went to room around 12.15 and the room still […] was not ready, the food was cold. This was just a terrible experience . My husband and I were looking for a great time together, We had to spend our time away from the room which we really just wanted to relax . I tried to call them and no response I will try one more time. Read moreGenuine Expedia guest review
"Stoney Nakoda keep up your hotel"
We've stayed her several times and were noticing a lot of damage that just never gets fixed. Holes in walls ect. Our tv was not even on the wall it was just sitting on the stand facing upwards. We hung it ourselves. The toilet seat almost falls off every time you sit down. And our maid service was pointless. They barely made the bed and there was actually […] a piece of toilet paper in the middle of our room after it was clean. Read moreGenuine Expedia guest review
"Lots of fun"
Took my husband to get away from rat race. Had an excellent time and lots of fun in the casino.Genuine Expedia guest review
No clock big stain in carpet shower discusting. Bedding was ok pillows nasty. The only good thing was the buffet.The hotel looked like it was 60 even tho it was only 6 yrs old.Genuine Expedia guest review
"Fun place to play some poker and slots"
Staff was super friendly, but the cleanliness of the hotel was horrible, First impressions.... Lobby was filthy when we checked in. Didn't get any better when we got to the elevators then to our room. A few mix ups when we checked in. they only had us booked for one night when we had booked and paid for 2. Good thing we brought our confirmation print […] out. We were also told we would have to pay extra for the room originally booked and expected. We took what was offered though and had a good time at their casino. we will go back though just with lower expectations Read moreGenuine Expedia guest review
Very good overall great location food was great not so lucky in the casino good place to stop and spend a nightGenuine Hotels.com guest review
It was Terrible from the moment we walked in! The customer service was bad. I had booked 2 rooms through expedia And when they were on different floors, I asked if we could be closer as we were all together. I was told it was fully booked and because we booked through expedia, they wouldn't change it. A few hours later, a couple walked in while I was […] waiting to get another key and they were given the room next to my parents even though I was told that they were fully booked and the couple didn't have reservations. The room was filthy; hair on my pillow, sheets that didn't fit the bed, food on the floor because they hadn't been vacuumed, broken toilet seat, holes in the wall and mould in the shower. The restaurants were not very good. At dinner they were out of the first two appetizers we picked. At breakfast the waitress took my fathers order three different times and he ended up with something else all together and my mothers was inedible. To sum it all up, we had a horrible experience and would not recommend this hotel to anyone! :) Read moreGenuine Expedia guest review
Rooms were clean, the staff was pleasant and helpful. We did find the room somewhat noisy as we could hear people above us and across the hall.Genuine Hotels.com guest review
"Great casino stopover"
Staff were very friendly, food was very good,. Have already told friends to try it. Colleen, my daughter in law gave it to myself and her Mom for a gift. We will definitely be cominng back.Genuine Expedia guest review
"Nice scenery, average experience."
At check-in neither of the 2 clerks could locate my reservation. They concluded that I did not have a booking. I then handed them my Expedia confirmation which, thankfully, I had printed. Then they tried to tell me that my booking had been cancelled by showing me a piece of paper which read that Expedia had cancelled my reservation of Feb 14/14. I agreed […] that I had cancelled that reservation & noted that we are now in April! The clerks did eventually locate my reservation but totally ignored my half-serious request for a free upgrade due to the inconvenience that was caused. I then proceeded to our room & found that it was as far away from the casino as possible, & next to the pool & fitness room. I was not happy. Read moreGenuine Expedia guest review
"Great location to Kananaskis, Canmore & Banff"
The hotel was nice, but needs repairs, hot tub was out of order, treadmill was out of order, restaurant was understaffed, I couldn't get through to the front desk for room repairs and our screen was half out.Genuine Expedia guest review
The hotel lobby was clean when we arrived. The room was big and the pool/hot tub acceptable. But the next day, the lobby was messy. Some people had left garbage around. I guess the front desk employees don't pick it up. They must leave it for the cleaners. That kinda made me not happy. Then the following morning when we got into the hot tub it was […] cool and the water felt scummy. I'm not sure if they turned it off at night, or the line was clogged. But I couldn't stay in it. The buffet supper was acceptable. The buffet breakfast was acceptable. I would stay here again. The kids had lots of fun and that's why we went. Read moreGenuine Expedia guest review
We enjoyed the stay as well as the celebration for the Gold Hockey Game with Canada and the closing ceremonies.Genuine Hotels.com guest review
Had a late night check-in, everyone was very pleasant and breakfast staff was top notch.Genuine Expedia guest review
"Very nice weekend away."
Nice hotel very close to kananaskis country without the steep price tag in the park. Beds are super comfy and the complimentary breakfast was very fine. Pool area is very nice - large and very clean. Also a quick trip to Canmore. Will definitely be returning.Genuine Expedia guest review
Thr room was clean, as was the pool area. The food was acceptable; the evening buffet was alright, the staff manning the food bar were not very polite. The free continental breakfast was average. The front desk staff were reasonably friendly. As we arrived there were some shady looking characters hanging around the lobby and someone sleeping in a chair. […] I paid 98 bucks for the night so not a bad value close to the ski hill. This place has potential but clearly it is lacking polish and attention to details. There was an obvious absence of management types keeping any eye on things. Read moreGenuine Expedia guest review
"Room are very nice except services"
Room are very nice and beds are very comfortable, but service is just disappointing. They are late cleaning up my room till I called and it was 5:00pm. Service at the restaurant is not as good as expected.Genuine Expedia guest review
Was pleased with the stay. There was a little confusion at check in but was all sorted out. Didn't get a mountain view which I had selected. Beds are great. Bigger than average hotel bathrooms. Good food. Won money at the casino! I would stay here again. Its a good location its right off the major highway.Genuine Expedia guest review
The rooms were in terrible repair. Our thermostat was broken, the friends that came with us TV was falling off the wall and didn't even work. The hot tub was cold. When we mentioned our complaints they were brushed off as no big deal.Genuine Expedia guest review
This was a perfect getaway for myself and my girlfriend. The room was very nice and clean, the food was fantastic,the atmosphere friendly and the location was awesome. I have already recommended the hotel to my friends and co workers. We will be back for sure!Genuine Expedia guest review
"Close to ski hill but noisy"
Don't stay on the 1st floor! The ceiling is really high and everything echoes. Pool and Sky Lounge are on this floor so constant noise in hall ( kids running up and down hallway). The plumbing is also very loud, could hear every time people above us flushed or showered. Staff was ok, not very knowledgable. Buffets offered were a decent price. All food […] is frozen not fresh so pretty bland. Close to ski hill and clean. Read moreGenuine Expedia guest review
Friendly employees, excellent service, clean and comfortable rooms, pool, and restaurant. I did not use the casino but looks beautiful. I spent a good time there with family. Location is not the best, you have to drive half an hour to get Banff town.Genuine Hotels.com guest review
"Nice big room, clean and quite"
Only thing I didn't like was the kids in the pool all under 12 and no adult supervision.Genuine Expedia guest review
I've enjoyed our stay Close to home and other places to see. The gambling was- nice bonus where we didn't have to drive. The breakfast girl was the best. Servers didn't come often in casino and the drink prices were 5.50 for on server and 6.00 for the other. The second night the bartenders actually acknowledged us standing at the bar.Genuine Hotels.com guest review
"Read if you are a Gambler!"
My wife and I like to gamble so after dinner we played blackjack. I am known to bet a bit bigger than most (sometimes to my Wife's dismay) so naturally, as often occurs in Vegas, the pit boss said he would comp our stay. The problem is that if you book online at a site like this you cannot get comps for your room charge. If you are a gambler remember […] to book directly at the hotel so your night is free. The hotel did cover our dinner and breakfast which was nice. They also would have covered the room charge I would have booked with them directly as opposed to booking through any site. Read moreGenuine Hotels.com guest review
It was an okay hotel for a Family. the only thing was the second hand smoke was bad.Genuine Expedia guest review
Arrived @ 7.00 pm and wanted a lite meal ,found the cafe closed ,other choises were the buffet or the bar which unacceptable , ended-up having a poor meal at the bar, will probably never return to this hotel.Genuine Expedia guest review
Really good...had a blast....can't beat the mountains...would definitely go again.Genuine Hotels.com guest review
We had a great time. The room was clean but I wanted more pillows. Usually in some hotels there were 3 or 4 pillows in each bed but they have only two. Breakfast was okay.Genuine Expedia guest review
The stay was very good. Staff very friendly, and food was excellent. The only down side to the whole thing is the length of time they keep the " deposit" after one checks out. I had prepaid through Hotels.com, yet was pre-authorized 200.00 on my credit card. After 3 days I am still waiting to see the authorization removed in order that the monies are […] once more available to me. Read moreGenuine Hotels.com guest review
"Nice clean, large rooms."
It was great, had a swim, went to the casino ate dinner and breakfast all good.Genuine Expedia guest review
didnt get smoking room as I requested when I reserved//lamps in room didnt work, phoned twice about it, still no working lamp//waited for supper over an hour on 3 occasions// many native children hanging about the lobby from afternoon until late at night -very un professional.Genuine Hotels.com guest review
"Far away from every thing"
Smok is every were.Room were not clean. Tv was not mountedGenuine Expedia guest review
"Wasn't amazing but still not a bad stay."
A lot of the staff didn't really seem to want to be there... but there were definitely a couple that shone through. All in all a pleasant experience and I'd stay there again.Genuine Expedia guest review
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