"Room are very nice except services"
Room are very nice and beds are very comfortable, but service is just disappointing. They are late cleaning up my room till I called and it was 5:00pm. Service at the restaurant is not as good as expected.Genuine Expedia guest review
Was pleased with the stay. There was a little confusion at check in but was all sorted out. Didn't get a mountain view which I had selected. Beds are great. Bigger than average hotel bathrooms. Good food. Won money at the casino! I would stay here again. Its a good location its right off the major highway.Genuine Expedia guest review
The rooms were in terrible repair. Our thermostat was broken, the friends that came with us TV was falling off the wall and didn't even work. The hot tub was cold. When we mentioned our complaints they were brushed off as no big deal.Genuine Expedia guest review
This was a perfect getaway for myself and my girlfriend. The room was very nice and clean, the food was fantastic,the atmosphere friendly and the location was awesome. I have already recommended the hotel to my friends and co workers. We will be back for sure!Genuine Expedia guest review
"Close to ski hill but noisy"
Don't stay on the 1st floor! The ceiling is really high and everything echoes. Pool and Sky Lounge are on this floor so constant noise in hall ( kids running up and down hallway). The plumbing is also very loud, could hear every time people above us flushed or showered. Staff was ok, not very knowledgable. Buffets offered were a decent price. All food […] is frozen not fresh so pretty bland. Close to ski hill and clean. Read moreGenuine Expedia guest review
Friendly employees, excellent service, clean and comfortable rooms, pool, and restaurant. I did not use the casino but looks beautiful. I spent a good time there with family. Location is not the best, you have to drive half an hour to get Banff town.Genuine Hotels.com guest review
"Nice big room, clean and quite"
Only thing I didn't like was the kids in the pool all under 12 and no adult supervision.Genuine Expedia guest review
I've enjoyed our stay Close to home and other places to see. The gambling was- nice bonus where we didn't have to drive. The breakfast girl was the best. Servers didn't come often in casino and the drink prices were 5.50 for on server and 6.00 for the other. The second night the bartenders actually acknowledged us standing at the bar.Genuine Hotels.com guest review
"Read if you are a Gambler!"
My wife and I like to gamble so after dinner we played blackjack. I am known to bet a bit bigger than most (sometimes to my Wife's dismay) so naturally, as often occurs in Vegas, the pit boss said he would comp our stay. The problem is that if you book online at a site like this you cannot get comps for your room charge. If you are a gambler remember […] to book directly at the hotel so your night is free. The hotel did cover our dinner and breakfast which was nice. They also would have covered the room charge I would have booked with them directly as opposed to booking through any site. Read moreGenuine Hotels.com guest review
It was an okay hotel for a Family. the only thing was the second hand smoke was bad.Genuine Expedia guest review
Arrived @ 7.00 pm and wanted a lite meal ,found the cafe closed ,other choises were the buffet or the bar which unacceptable , ended-up having a poor meal at the bar, will probably never return to this hotel.Genuine Expedia guest review
Really good...had a blast....can't beat the mountains...would definitely go again.Genuine Hotels.com guest review
We had a great time. The room was clean but I wanted more pillows. Usually in some hotels there were 3 or 4 pillows in each bed but they have only two. Breakfast was okay.Genuine Expedia guest review
The stay was very good. Staff very friendly, and food was excellent. The only down side to the whole thing is the length of time they keep the " deposit" after one checks out. I had prepaid through Hotels.com, yet was pre-authorized 200.00 on my credit card. After 3 days I am still waiting to see the authorization removed in order that the monies are […] once more available to me. Read moreGenuine Hotels.com guest review
"Nice clean, large rooms."
It was great, had a swim, went to the casino ate dinner and breakfast all good.Genuine Expedia guest review
didnt get smoking room as I requested when I reserved//lamps in room didnt work, phoned twice about it, still no working lamp//waited for supper over an hour on 3 occasions// many native children hanging about the lobby from afternoon until late at night -very un professional.Genuine Hotels.com guest review
"Far away from every thing"
Smok is every were.Room were not clean. Tv was not mountedGenuine Expedia guest review
"Wasn't amazing but still not a bad stay."
A lot of the staff didn't really seem to want to be there... but there were definitely a couple that shone through. All in all a pleasant experience and I'd stay there again.Genuine Expedia guest review
It is my second stay at this hotel and my last one. The first time i stayed there in December 2011, the service, food, condition was excellent, the second time was in September 2013, and was a great shock to me. The room was dirty, the hotel staff was indifferent, they switched off the wireless internet saying that smth went wrong and they couldn' t […] fix it for two days, it did not work when i was leaving, and my son was supposed to do very important assignments. So overall food was awful, the canteen was dirty. Read moreGenuine Expedia guest review
"A NICE CASINO BUT VERY ISOLATED"
It's a nice hotel and a nice casino. The sports lounge is especially nice. I do not, however, recommend that you make the Stoney Nakoda an overnight stop. This is because it is in the middle of a field all by itself. There is no gas station nearby, no convenience store across the street, no fast food restaurant around the corner. There is nothing there […] except for the Stoney Nakoda Casino. Do plan on dropping by for a couple of hours one evening to try your luck in the casino but stay at one of the hotels in Canmore which is only about 15 minutes away by car. Read moreGenuine Hotels.com guest review
Enjoyed our stay this weekend. We will deffinitely be back!Genuine Hotels.com guest review
"Very nice hotel,close to Canmorer and Banff"
Very nice room,quiet,clan and large. Restaurent had great food at reasonable pricesGenuine Expedia guest review
"Nice has casino facility"
Decent rate with casino facility & ok choice with continental breakfast except no hot item at all.Genuine Expedia guest review
"Great room, great price."
Good alternative to staying in Canmore. Only 20 minutes away and the price was very reasonable. Enjoyed our stay.Genuine Expedia guest review
"Value for money"
The beds were incredibly comfortable and the rooms very quiet. The complimentary breakfast was well presented with lots of choice.Unfortunately the restaurant service was very slack the night we had a meal and the food ordinary.Genuine Hotels.com guest review
The room is big and the ceiling is high. Air condition is less noisy. Bath, Towels and sheets are clean. Location is okay if you don't mind driving for 30 min from Banff.Genuine Expedia guest review
"it's a good place"
It's about 30 minutes from Banff. If you don't mind the distance, it's a good place.Genuine Expedia guest review
"Good hotel near Canmore"
The night front desk manager was very helpful. He moved us to a better room (cleaner and quieter). Pros: continental buffet breakfast, large rooms, nice view, friendly employees Cons: the building and rooms is a little old and need some renovation.Genuine Expedia guest review
"Gambled with Location & Lost"
Room & Rate were O.K., but it's just a little to far out of Banff & Canmore.Genuine Expedia guest review
it isokGenuine Hotels.com guest review
"Good for travellers w/o children."
The beds were nice and comfortable. Found dust on furniture. The shower was not strong enough. The room was spacious.Genuine Expedia guest review
food is bad, not coming back..............................................................................................................................................................................................................................................................................................Genuine Expedia guest review
"Pool/water slide not great for small children"
We chose this hotel (and this route home) based on the fact that this hotel had a water slide. I have two small children and the pool was a bit of a disappointment. The shallow end was 3' 5". My oldest son is 3' 7". The water slide let out into an area that was 4' 5". My youngest son couldn't swim at all (because the boiler was broken and the water […] was too cold neither of us wanted to go in). My oldest swam with a life jacket, so that was ok, but if I hadn't happened to have the life jacket, it would have been a problem. Also, because of the boiler problem, the hot tub was closed. The pool room was very bright and clean, though, so that was nice. The room was very comfortable and had incredibly high ceilings. The bathroom was spacious. The free breakfast was pretty standard and we found that we were full enough that we didn't have to pay for the hot breakfast. The grounds weren't as well tended as I would expect for a hotel, but it didn't really bother me. I did find that in the morning there were a fair number of beer bottles lying around. Overall, the price was fairly good given the hotels a few miles farther down the road were astronomical, and I paid the same amount in a different city for an older hotel with no breakfast. I would recommend this hotel, but not if you're only going for the water slide. Read moreGenuine Expedia guest review
"GREAT CUSTOMER SERVICE!"
The staff was very nice and courteous. They were very understanding and willing to help out.Genuine Expedia guest review
The rooms are nice but the casino stinks of guys smoking big fat cigars, why are stinky cigars and pipes allowed in a casino????? Also , the service in the restaurant is about as bad as I've seen any where, we had the continental breakfast and we had s heck of a time finding or getting cutlery or serviettes. Don't believe we'll ever stay there again. […] Ron & Louise Read moreGenuine Hotels.com guest review
"great place to stay for a rest!"
great affordable option close to banff if places in banff and canmore are booked or too expensive room and bed were clean service was abit slow when requested for extra towels had a room with twin beds and 4 guest total comfortable with a great view of the mountains from the window breakfast was your typical cheap hotel continental food where you serve […] yourself i personally wouldnt pay for it but it was given for free when i booked overall pleasant stay to sleep/shower/rest would stay again if i come down to the mountains Read moreGenuine Expedia guest review
hotel looks good on the outside but poorly run. only 1/2 the staff know what they are doing, room missing remote, light bulbs, phone, lock, etc. nothing resolved. pool messy, buffet empty. only stayed there because close to campgrounds and wanted a shower. even that was disappointing.Genuine Expedia guest review
Nice quiet room awesome beds! It was a shame the pools heater was down so my kids could not use it. It was ice cold. As usual awesome sleep and getaway. Only downside was pool.Genuine Hotels.com guest review
"Not worth the trip"
The rooms in this hotel are far enough away from the casino that there we were not disturbed by noise from the casino. However, the walls and ceilings are paper thin and we could hear everything in the room above us and in the halls. Every time the room above us flushed their toilet, it was very noisy, and since the toilet was being flushed many times […] an hour throughout the night, it must have been the sewage from other rooms we were hearing, as well. The main foyer and public areas of this hotel are attractive and clean, however the hallways are narrow and the rooms are plain with no artwork or colour on the walls. The bathroom floor needed sweeping when we got there and we noticed the same debris on the floor the second evening when we returned, even after staff had been in the room to make the bed and leave clean towels. Most of the staff were helpful and friendly, but one woman at the front desk when we checked out ignored us standing right in front of her and helped a walk up customer, then continued to ignore us after that until we said something. The breakfast was decent, but there were no vegetarian or gluten free options on the menu. We would not stay here again. Read moreGenuine Expedia guest review
Checked in at 5pm was told Short staffed room wasn't ready but got upgraded..Tv had no remote when asked for one he never rerurned..pool was not working ( heater) so cold water. Ate at the restaurant for supper which was good but out of Caesar salad.Genuine Hotels.com guest review
"Great place to stay at a great price!"
Very impressed with this hotel. The food in the restaurant was great. Besides losing some money in the Casino ... we very much enjoyed our stay and will book there againGenuine Expedia guest review
"Casino Near Good Food and Hikes"
Enjoy the Buffets and the nice service. Avoid gambling! Hike in the Kananaskis Mountains!Genuine Expedia guest review
We stayed there and had prepaid our room. When we checked out they said we had prepaid so we didnt have any extra charges. A couple days later when I had checked my visa the hotel charged us again! When I phoned to get it fixed they blew me off. Dont waste your time going there!Genuine Hotels.com guest review
"Not a good first impression of this hotel"
Our experience with a staff member at the front desk during our check in was very negative. We were sent to 3 different rooms, before finally getting the mountain view room which we had paid for through Expedia.One of the rooms we were sent to, actually was occupied by other guests. The staff member (male) we dealt with made us feel responsible for […] the mix- up, as well he blamed Expedia for the booking problems.He never did take ownership of the problem, nor did he apologize to us for the inconvenience of going back and forth to the front desk. However, all other staff members we met were friendly and helpful and the hotel is nice.It is clean with comfortable beds. We enjoyed a steak and salad dinner in the coffee shop, which was reasonably priced and quite tasty. They also provide a good selection of food items for the complimentary breakfast. Read moreGenuine Expedia guest review
A bit in the middle of nowhere, and not necessarily using that to its advantage. Perhaps irrelevant since most people seem content to just be there and hit the casino, which is OK. A bit smoky - was quitting smoking while there and was very sensitive to the lingering smell. Casino area has smoking areas, which took some getting used to again.Genuine Hotels.com guest review
The worst hotel I have ever beenGenuine Hotels.com guest review
Worst hotel I have ever been in my entire life.Genuine Hotels.com guest review
"Above average hotel"
We had a pleasing stay there, but some problems with he spas with no water jets,Had difficulty to trace a sweater left behind, front desk staff was too busy to answer our callsGenuine Expedia guest review
"It was perfect"
This is our second trip to the Stoney Nakoda resort. We absolutely love it! A nice getaway from the city. Not too busy , close to Canmore and lots to do there. And we always do good it the casino. The hotel is clean and new.Genuine Expedia guest review
"Pleasant surroundings, close to Banff"
It was a very pleasant night away from home for me in a lovely, well kept hotel with polite staff. Sadly unable to taste wha looked to be delicious food as live on tube feeding. Casino was not too large so a very comfortable place to be when aloneGenuine Hotels.com guest review
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