"Value for money"
The beds were incredibly comfortable and the rooms very quiet. The complimentary breakfast was well presented with lots of choice.Unfortunately the restaurant service was very slack the night we had a meal and the food ordinary.Genuine Hotels.com guest review
The room is big and the ceiling is high. Air condition is less noisy. Bath, Towels and sheets are clean. Location is okay if you don't mind driving for 30 min from Banff.Genuine Expedia guest review
"it's a good place"
It's about 30 minutes from Banff. If you don't mind the distance, it's a good place.Genuine Expedia guest review
"Good hotel near Canmore"
The night front desk manager was very helpful. He moved us to a better room (cleaner and quieter). Pros: continental buffet breakfast, large rooms, nice view, friendly employees Cons: the building and rooms is a little old and need some renovation.Genuine Expedia guest review
"Gambled with Location & Lost"
Room & Rate were O.K., but it's just a little to far out of Banff & Canmore.Genuine Expedia guest review
it isokGenuine Hotels.com guest review
"Good for travellers w/o children."
The beds were nice and comfortable. Found dust on furniture. The shower was not strong enough. The room was spacious.Genuine Expedia guest review
food is bad, not coming back..............................................................................................................................................................................................................................................................................................Genuine Expedia guest review
"Pool/water slide not great for small children"
We chose this hotel (and this route home) based on the fact that this hotel had a water slide. I have two small children and the pool was a bit of a disappointment. The shallow end was 3' 5". My oldest son is 3' 7". The water slide let out into an area that was 4' 5". My youngest son couldn't swim at all (because the boiler was broken and the water […] was too cold neither of us wanted to go in). My oldest swam with a life jacket, so that was ok, but if I hadn't happened to have the life jacket, it would have been a problem. Also, because of the boiler problem, the hot tub was closed. The pool room was very bright and clean, though, so that was nice. The room was very comfortable and had incredibly high ceilings. The bathroom was spacious. The free breakfast was pretty standard and we found that we were full enough that we didn't have to pay for the hot breakfast. The grounds weren't as well tended as I would expect for a hotel, but it didn't really bother me. I did find that in the morning there were a fair number of beer bottles lying around. Overall, the price was fairly good given the hotels a few miles farther down the road were astronomical, and I paid the same amount in a different city for an older hotel with no breakfast. I would recommend this hotel, but not if you're only going for the water slide. Read moreGenuine Expedia guest review
"GREAT CUSTOMER SERVICE!"
The staff was very nice and courteous. They were very understanding and willing to help out.Genuine Expedia guest review
The rooms are nice but the casino stinks of guys smoking big fat cigars, why are stinky cigars and pipes allowed in a casino????? Also , the service in the restaurant is about as bad as I've seen any where, we had the continental breakfast and we had s heck of a time finding or getting cutlery or serviettes. Don't believe we'll ever stay there again. […] Ron & Louise Read moreGenuine Hotels.com guest review
"great place to stay for a rest!"
great affordable option close to banff if places in banff and canmore are booked or too expensive room and bed were clean service was abit slow when requested for extra towels had a room with twin beds and 4 guest total comfortable with a great view of the mountains from the window breakfast was your typical cheap hotel continental food where you serve […] yourself i personally wouldnt pay for it but it was given for free when i booked overall pleasant stay to sleep/shower/rest would stay again if i come down to the mountains Read moreGenuine Expedia guest review
hotel looks good on the outside but poorly run. only 1/2 the staff know what they are doing, room missing remote, light bulbs, phone, lock, etc. nothing resolved. pool messy, buffet empty. only stayed there because close to campgrounds and wanted a shower. even that was disappointing.Genuine Expedia guest review
Nice quiet room awesome beds! It was a shame the pools heater was down so my kids could not use it. It was ice cold. As usual awesome sleep and getaway. Only downside was pool.Genuine Hotels.com guest review
"Not worth the trip"
The rooms in this hotel are far enough away from the casino that there we were not disturbed by noise from the casino. However, the walls and ceilings are paper thin and we could hear everything in the room above us and in the halls. Every time the room above us flushed their toilet, it was very noisy, and since the toilet was being flushed many times […] an hour throughout the night, it must have been the sewage from other rooms we were hearing, as well. The main foyer and public areas of this hotel are attractive and clean, however the hallways are narrow and the rooms are plain with no artwork or colour on the walls. The bathroom floor needed sweeping when we got there and we noticed the same debris on the floor the second evening when we returned, even after staff had been in the room to make the bed and leave clean towels. Most of the staff were helpful and friendly, but one woman at the front desk when we checked out ignored us standing right in front of her and helped a walk up customer, then continued to ignore us after that until we said something. The breakfast was decent, but there were no vegetarian or gluten free options on the menu. We would not stay here again. Read moreGenuine Expedia guest review
Checked in at 5pm was told Short staffed room wasn't ready but got upgraded..Tv had no remote when asked for one he never rerurned..pool was not working ( heater) so cold water. Ate at the restaurant for supper which was good but out of Caesar salad.Genuine Hotels.com guest review
"Great place to stay at a great price!"
Very impressed with this hotel. The food in the restaurant was great. Besides losing some money in the Casino ... we very much enjoyed our stay and will book there againGenuine Expedia guest review
"Casino Near Good Food and Hikes"
Enjoy the Buffets and the nice service. Avoid gambling! Hike in the Kananaskis Mountains!Genuine Expedia guest review
We stayed there and had prepaid our room. When we checked out they said we had prepaid so we didnt have any extra charges. A couple days later when I had checked my visa the hotel charged us again! When I phoned to get it fixed they blew me off. Dont waste your time going there!Genuine Hotels.com guest review
"Not a good first impression of this hotel"
Our experience with a staff member at the front desk during our check in was very negative. We were sent to 3 different rooms, before finally getting the mountain view room which we had paid for through Expedia.One of the rooms we were sent to, actually was occupied by other guests. The staff member (male) we dealt with made us feel responsible for […] the mix- up, as well he blamed Expedia for the booking problems.He never did take ownership of the problem, nor did he apologize to us for the inconvenience of going back and forth to the front desk. However, all other staff members we met were friendly and helpful and the hotel is nice.It is clean with comfortable beds. We enjoyed a steak and salad dinner in the coffee shop, which was reasonably priced and quite tasty. They also provide a good selection of food items for the complimentary breakfast. Read moreGenuine Expedia guest review
A bit in the middle of nowhere, and not necessarily using that to its advantage. Perhaps irrelevant since most people seem content to just be there and hit the casino, which is OK. A bit smoky - was quitting smoking while there and was very sensitive to the lingering smell. Casino area has smoking areas, which took some getting used to again.Genuine Hotels.com guest review
The worst hotel I have ever beenGenuine Hotels.com guest review
Worst hotel I have ever been in my entire life.Genuine Hotels.com guest review
"Above average hotel"
We had a pleasing stay there, but some problems with he spas with no water jets,Had difficulty to trace a sweater left behind, front desk staff was too busy to answer our callsGenuine Expedia guest review
"It was perfect"
This is our second trip to the Stoney Nakoda resort. We absolutely love it! A nice getaway from the city. Not too busy , close to Canmore and lots to do there. And we always do good it the casino. The hotel is clean and new.Genuine Expedia guest review
"Pleasant surroundings, close to Banff"
It was a very pleasant night away from home for me in a lovely, well kept hotel with polite staff. Sadly unable to taste wha looked to be delicious food as live on tube feeding. Casino was not too large so a very comfortable place to be when aloneGenuine Hotels.com guest review
God hotel, the casino rocks ! The rooms could have been a little bit cleaner but overall it was a good experianceGenuine Expedia guest review
It was amazing the rooms was clean n the food was great I also loved the casino I will surely book it again .overall it was a great experience .love itGenuine Hotels.com guest review
the staff were efficient and friendly and the process from check in to check out was smooth.Genuine Expedia guest review
Rooms are very nice, large, clean and modern! The only disappointment was really no place to eat. Because of mid-week and a slower time the Restaurants either didn't open at all, or closed early.Genuine Hotels.com guest review
"Great...would stay here again."
Staff was great and very helpful each time...nothing bad to say about that. Hotel was clean and I am very particular of that. Continental breakfast had a wide variety. The only thing i was disappointed in was that our King Mountain View room ended up being on the main floor and there was a drunk guy in the lobby to greet us. In addition to that, we […] came back to the hotel late and looking forward to some sleep but there were yelling in the hallway at 3am and came back to a freezing cold room. But once that was all resolved, overall our stay was good. Great location! Read moreGenuine Expedia guest review
Things that made for an unpleasant stay. 1. Did not clean room. 2. Card keys rarely worked when we went to the room requiring g a trip to the front desk. 3. Room smelled funny. 4. Drywall patches on the wall. 5. Common areas were clearly not cleaned or kept up. 6. Complaints to hotel staff met with ambivilance. Would NOT recommend this hotel.Genuine Expedia guest review
My only complaint is the service of the waiter/waitress staff in restaurant They were not friendly and service was slowGenuine Expedia guest review
"Our recent stay"
Friendly staff, good food, decent prices, good location, spacious roomsGenuine Expedia guest review
"You may want to eat in town"
This is my third stay. Things have started to slide a bit. The main lobby was filthy as was the lobby on the third floor. Our room was very clean though. The hot tub was not working. Another guest advised she had been waiting for maintenance for two days. It would appear that there is a new chef in the kitchen that likes to overcook everything. We had […] two meals and were dissapointed. Our steak sandwich was openfaced with a very well done steak sitting on top of a burnt bagette. My sunnyside up eggs were hard as rocks. My husband and I always try and make the best of everything so we would go back but we would go into town for meals. Read moreGenuine Expedia guest review
I have been to this hotel many time just for an hour or so for some fun in the casino and alwasy enjoyed myself. However this time we booked to stay the night weeks in advance. Upon arrival there was an very timely wait to check in. I am a non-smoker and book a non smoking room, though we had no choice but to take a smoking room. As a non-smoker this […] was extremely disgusting. I had to open the window and door for an good hour in the middle fo feburary to attempt to make the room tolerable. Besides that the staff were nice and we had a good time. However in any other circumstance I would have not stayed though since we had drove that far we made due. Read moreGenuine Hotels.com guest review
Rooms were ok, 'looked' clean but did not feel as clean as it should've. Shower did not appear to be cleaned at all from prior guest, which is strange as rest of bathroom was clean.Used Towels were removed but not replaced - had to chase down housekeeping to get Some. Restaurant staff were great, food was good! Asked front desk for more pool towels […] in pool area and after 1hr in pool, nobody ever came! Read moreGenuine Hotels.com guest review
"Close to Nakiska ski slope"
Great location for skiing and we all thought the family buffet was good value for money. Would stay again but in a different room as ours was very noisy during the night eg water pipes,shower overflow upstairs.Genuine Hotels.com guest review
Over the stay was fine but our room on the 4th floor (489) was under a roof vent that created a lot of noise in our room when the wind blew which in this area is most of the time. This made it hard to sleep. I would stay there again but be more careful in picking a room.Genuine Hotels.com guest review
I booked the hotel through hotel.com and requested for a King Bed Room. When I arrived the hotel, the front desk staff gave me a 2 Queen Bed Room. I felt very upset when the staff checking for me, the manager passed by and finally he upgarded me to a Suite with King Bed. I really appreciated for his help and made me have a wonderful stay. The only thing […] I would complain is limited choice for the dinner buffet. Read moreGenuine Hotels.com guest review
"Stoney nakoda resort"
Excellent experience other than the dinner buffet was coldGenuine Expedia guest review
"Close to the nature and mountain"
The room is clean. The bed is very comfortable. It is close to the nature and mountain.Genuine Hotels.com guest review
improvement to customer service required. Mostly unprofessional and rooms not cleaned well. Bathroom not done at all. Appeared to have only made the beds. Food was edible. Some items were hard and stale and cold.. Waitresses should keep their breasts in their bras. Very unappetizing and unprofessional. Loved the mountains!! The pool was cold as the […] heater was broken. Homemade pies listed on the menu not available as none were made that day. Appreciated the help in the Casino as it was my first time playing. Fred was a great help.. Read moreGenuine Hotels.com guest review
Beautiful location, I've never stayed anywhere else that has a herd of horses living in the parking lot. The casino gives you something to do as it is rather remote.Genuine Expedia guest review
"I suppose the hotel was ok...but just ok"
Common areas are a bit run down (it didn't look like our hall had been cleaned it a while). When the 4 of us arrived in our room we had 1 glass and 2 towels. I pushed the button on the phone that said housekeeping, no answer, consierge, no answer, front desk, no answer. A couple hours later my husband also called down to the front desk and was told […] yeah all those calls come here and I was busy. The family went to the restaurant for dinner one night and it took over 2 hours to get their meal, and in the end they left without their leftovers because it took so long. The continental breakfast and pasta buffet were ok, nothing special. I discovered that they offer a late checkout, and as the family was skiing this was a nice option so I emailed and arranged for that long before our arrival, upon arrival the front desk agent confirmed this was the case. On the day of our checkout housekeeping knocked on the door to see "what we were doing". I called the front desk to confirm, the agent said yes that's fine, little did I know that was not the front desk. 2 minutes later I got a call from the actual front desk saying you have to come back down and check in again to get the late check out because you booked and paid thru expedia and that's a different ledger. In the end the 2 hour meal was not charged for nor was the late checkout fee but the overall experience was not what I expected and I would not go back. Read moreGenuine Expedia guest review
"Poor service, dogs galore and smoking everywhere!!"
Did not know that since the hotel is on the Stoney reservation that they have different rules regarding smoking. There was smoking everywhere in the hotel but our room! The quality of the food was poor and what made it worse was inhaling smoke in the restaurant. There were also dogs everywhere in the lobby. The staff were very unprofessional and lacked […] knowledge about every question we asked. There is a distinct difference in the quality of service for those who spend money at the casino as well. Although the room was nice enough, for the price and quality of our stay, we will never stay here again. Read moreGenuine Expedia guest review
The location of the hotel was easy to find and well situated by the TransCanada. The rooms were clean and had ample space for our things. The fridge was a treat. The pool, waterslide, and hot tub were much appreciated.Genuine Hotels.com guest review
"Over priced for what you get"
Bad service, too pricy for what you get. Nice hot tub though!Genuine Hotels.com guest review
"Very unpleasant stay"
We arrived at 6:30pm to check-in. Check in is at 4pm. Our room was not yet ready. We were down graded to not the room we had picked and given a key. Went to said room and it was occupied my people already. A very awkward situation. Finally got a room, we had booked a mountain view King, ended up with valley view 2 queen. When in the room we found over […] 10 hairs in the bathtub, & several on the bedspreads. The buffet was nothing special and we had no waitress come to our table until we were ready to leave. We got our own drinks at the servers station. I will never stay at this hotel again. Read moreGenuine Expedia guest review
"December in the mountains"
I was quite happy with everything. The dinner buffet was outstanding. The staff were friendly and helpful - one was a bit grumpy and that's why they didn't get a "5". The room was spacious and clean - a little bit of mold in the shower. Sheets were nice, view was great. I'd go back!Genuine Expedia guest review
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