the staff were efficient and friendly and the process from check in to check out was smooth.Genuine Expedia guest review
Rooms are very nice, large, clean and modern! The only disappointment was really no place to eat. Because of mid-week and a slower time the Restaurants either didn't open at all, or closed early.Genuine Hotels.com guest review
"Great...would stay here again."
Staff was great and very helpful each time...nothing bad to say about that. Hotel was clean and I am very particular of that. Continental breakfast had a wide variety. The only thing i was disappointed in was that our King Mountain View room ended up being on the main floor and there was a drunk guy in the lobby to greet us. In addition to that, we […] came back to the hotel late and looking forward to some sleep but there were yelling in the hallway at 3am and came back to a freezing cold room. But once that was all resolved, overall our stay was good. Great location! Read moreGenuine Expedia guest review
Things that made for an unpleasant stay. 1. Did not clean room. 2. Card keys rarely worked when we went to the room requiring g a trip to the front desk. 3. Room smelled funny. 4. Drywall patches on the wall. 5. Common areas were clearly not cleaned or kept up. 6. Complaints to hotel staff met with ambivilance. Would NOT recommend this hotel.Genuine Expedia guest review
My only complaint is the service of the waiter/waitress staff in restaurant They were not friendly and service was slowGenuine Expedia guest review
"Our recent stay"
Friendly staff, good food, decent prices, good location, spacious roomsGenuine Expedia guest review
"You may want to eat in town"
This is my third stay. Things have started to slide a bit. The main lobby was filthy as was the lobby on the third floor. Our room was very clean though. The hot tub was not working. Another guest advised she had been waiting for maintenance for two days. It would appear that there is a new chef in the kitchen that likes to overcook everything. We had […] two meals and were dissapointed. Our steak sandwich was openfaced with a very well done steak sitting on top of a burnt bagette. My sunnyside up eggs were hard as rocks. My husband and I always try and make the best of everything so we would go back but we would go into town for meals. Read moreGenuine Expedia guest review
I have been to this hotel many time just for an hour or so for some fun in the casino and alwasy enjoyed myself. However this time we booked to stay the night weeks in advance. Upon arrival there was an very timely wait to check in. I am a non-smoker and book a non smoking room, though we had no choice but to take a smoking room. As a non-smoker this […] was extremely disgusting. I had to open the window and door for an good hour in the middle fo feburary to attempt to make the room tolerable. Besides that the staff were nice and we had a good time. However in any other circumstance I would have not stayed though since we had drove that far we made due. Read moreGenuine Hotels.com guest review
Rooms were ok, 'looked' clean but did not feel as clean as it should've. Shower did not appear to be cleaned at all from prior guest, which is strange as rest of bathroom was clean.Used Towels were removed but not replaced - had to chase down housekeeping to get Some. Restaurant staff were great, food was good! Asked front desk for more pool towels […] in pool area and after 1hr in pool, nobody ever came! Read moreGenuine Hotels.com guest review
"Close to Nakiska ski slope"
Great location for skiing and we all thought the family buffet was good value for money. Would stay again but in a different room as ours was very noisy during the night eg water pipes,shower overflow upstairs.Genuine Hotels.com guest review
Over the stay was fine but our room on the 4th floor (489) was under a roof vent that created a lot of noise in our room when the wind blew which in this area is most of the time. This made it hard to sleep. I would stay there again but be more careful in picking a room.Genuine Hotels.com guest review
I booked the hotel through hotel.com and requested for a King Bed Room. When I arrived the hotel, the front desk staff gave me a 2 Queen Bed Room. I felt very upset when the staff checking for me, the manager passed by and finally he upgarded me to a Suite with King Bed. I really appreciated for his help and made me have a wonderful stay. The only thing […] I would complain is limited choice for the dinner buffet. Read moreGenuine Hotels.com guest review
"Stoney nakoda resort"
Excellent experience other than the dinner buffet was coldGenuine Expedia guest review
"Close to the nature and mountain"
The room is clean. The bed is very comfortable. It is close to the nature and mountain.Genuine Hotels.com guest review
improvement to customer service required. Mostly unprofessional and rooms not cleaned well. Bathroom not done at all. Appeared to have only made the beds. Food was edible. Some items were hard and stale and cold.. Waitresses should keep their breasts in their bras. Very unappetizing and unprofessional. Loved the mountains!! The pool was cold as the […] heater was broken. Homemade pies listed on the menu not available as none were made that day. Appreciated the help in the Casino as it was my first time playing. Fred was a great help.. Read moreGenuine Hotels.com guest review
Beautiful location, I've never stayed anywhere else that has a herd of horses living in the parking lot. The casino gives you something to do as it is rather remote.Genuine Expedia guest review
"I suppose the hotel was ok...but just ok"
Common areas are a bit run down (it didn't look like our hall had been cleaned it a while). When the 4 of us arrived in our room we had 1 glass and 2 towels. I pushed the button on the phone that said housekeeping, no answer, consierge, no answer, front desk, no answer. A couple hours later my husband also called down to the front desk and was told […] yeah all those calls come here and I was busy. The family went to the restaurant for dinner one night and it took over 2 hours to get their meal, and in the end they left without their leftovers because it took so long. The continental breakfast and pasta buffet were ok, nothing special. I discovered that they offer a late checkout, and as the family was skiing this was a nice option so I emailed and arranged for that long before our arrival, upon arrival the front desk agent confirmed this was the case. On the day of our checkout housekeeping knocked on the door to see "what we were doing". I called the front desk to confirm, the agent said yes that's fine, little did I know that was not the front desk. 2 minutes later I got a call from the actual front desk saying you have to come back down and check in again to get the late check out because you booked and paid thru expedia and that's a different ledger. In the end the 2 hour meal was not charged for nor was the late checkout fee but the overall experience was not what I expected and I would not go back. Read moreGenuine Expedia guest review
"Poor service, dogs galore and smoking everywhere!!"
Did not know that since the hotel is on the Stoney reservation that they have different rules regarding smoking. There was smoking everywhere in the hotel but our room! The quality of the food was poor and what made it worse was inhaling smoke in the restaurant. There were also dogs everywhere in the lobby. The staff were very unprofessional and lacked […] knowledge about every question we asked. There is a distinct difference in the quality of service for those who spend money at the casino as well. Although the room was nice enough, for the price and quality of our stay, we will never stay here again. Read moreGenuine Expedia guest review
The location of the hotel was easy to find and well situated by the TransCanada. The rooms were clean and had ample space for our things. The fridge was a treat. The pool, waterslide, and hot tub were much appreciated.Genuine Hotels.com guest review
"Over priced for what you get"
Bad service, too pricy for what you get. Nice hot tub though!Genuine Hotels.com guest review
"Very unpleasant stay"
We arrived at 6:30pm to check-in. Check in is at 4pm. Our room was not yet ready. We were down graded to not the room we had picked and given a key. Went to said room and it was occupied my people already. A very awkward situation. Finally got a room, we had booked a mountain view King, ended up with valley view 2 queen. When in the room we found over […] 10 hairs in the bathtub, & several on the bedspreads. The buffet was nothing special and we had no waitress come to our table until we were ready to leave. We got our own drinks at the servers station. I will never stay at this hotel again. Read moreGenuine Expedia guest review
"December in the mountains"
I was quite happy with everything. The dinner buffet was outstanding. The staff were friendly and helpful - one was a bit grumpy and that's why they didn't get a "5". The room was spacious and clean - a little bit of mold in the shower. Sheets were nice, view was great. I'd go back!Genuine Expedia guest review
Staff were low key and friendly. Food was great and reasonably priced in the casual restaurant. Continental breakfast was large and healthy. Room was lovely with all the amenties and spotless. Thought the pool spa area was lovely, however the lighting was a little too bright almost industrial.Since we were skiing Nakiska it was a good choice location […] wise. Read moreGenuine Hotels.com guest review
"Swimming pool was icy cold"
The kids excited about enjoying the pool and slide but only found out the water is ice cold. Literally it's as cold as ice water. Unusable. Very disappointedGenuine Hotels.com guest review
The overall experiance wasn't bad , when we first walked in we were rudely spoken to by the casino staff, we have a 3year old boy who ran through the opened casino doors as soon as we walked in, we ran after our son to get him out of there, one of the staff member literally pushed our son out while we were standing right beside him, I staff felt bad […] after I told him to not touch my son, but continued to be extremely rude to us!!! If they are that worried about children from entering the casino they should maybe have closed doors or have in a different locations not right at the entrance for everyone to see!!!! Specially kids!! The second thing we rented a movie to find that our DVD player is not working bug the tech guy put all his effort to fix it, so that was really appreciated although at the end we had to leave to a different room! Another thing that was annoying is that when we went down for breakfast we had to pay $8 for the hot breakfast although on the website if said free breakfast included!! What was included was cereal, yogurt , and frozen boiled eggs!! So we thought that was redicouls !! Over all stay was ok but we wouldn't return for sure ! Read moreGenuine Expedia guest review
very goodGenuine Hotels.com guest review
Room was clean wash room was nice great views from windowGenuine Expedia guest review
"Was pleasantly surprised."
I only needed a place to lay my head, but I was very impressed by the overall quality of this hotel. Only about 30 minutes or so from Banff. I left before 7 so I did not get a chance to try the complimentary breakfast. Would go back here in a heartbeat.Genuine Expedia guest review
"skip this place"
Not good. Our room was not stocked properly and was noisy. We ate in the dining room and the service was lousy. The waitress was rude with bad attitude- never checking on us and then had to wait to get the food and bill. Food was overpriced.Genuine Hotels.com guest review
Very dirty- Toilet was not cleaned at all. Breakfast room/kitchen very dirty!Genuine Hotels.com guest review
"Nice room, no service"
Nice hotel, but in the middle of nowhere. Front desk service was disorganized and have poorly trained staff. They did not know how to operate the computer booking program or tell us hotel amenities. Whe we asked if there are any major attractions nearby or any good hiking trails, the front desk clerk's response was " I don't know", I am from Saskachewan. […] We saw many housekeeping and maintanence staffs were not in uniforms, they were in street clothes ( not professional at all). Read moreGenuine Expedia guest review
the supper buffet on site was terrible, food cold and very limited selection. Continental breakfast was very dissappointing.Genuine Expedia guest review
Housekeeping so so. Room was dusty. Location deceiving. Not that close to Banff. Out in middle of nowhere.Genuine Expedia guest review
it was very nice. i was very pleased for the price.Genuine Expedia guest review
"Too much unneccesary noise"
Didnt meet expecttions. A stay 10 days previous was very good. This time we were on the first floor and every time the toilet flushed upstairs it sounded like a cannon going off. Also we were close to the house keeping storage, so heard them early in the morning too. Wouldn't accept a room on the first floor again.Genuine Hotels.com guest review
Slow response to guest concerns. DVD player took 2 days to fix. Hotel pool was constantly running out of towels. The restaurant was 1 hour behind in serving orders on our first night.Checkout took 15 minutes On the positive side - check-in took less than 5 minutes, the atmosphere is friendly, but there is a defintie difference between resort guest […] services and casino guest services. Casino loyalty members get an extra 15% off room rates. . Read moreGenuine Expedia guest review
"Very comfortable stay"
Only a quick stay over for us - only negative was Restaurant didn't open til 900 and casino 1000. Room was very clean and comfortable.Genuine Hotels.com guest review
Unfortunately, the check-in agent was not very personable or friendly. Otherwise a great hotel room, spacious, clean and very comfortable.Genuine Hotels.com guest review
Didn't find hotel strategically located to things we wanted to see and do.Genuine Hotels.com guest review
"use your dead bolt or safety chain"
great except house cleaning walking in at 9am Who does that? CrazyGenuine Hotels.com guest review
We booked this hotel based on the ratings and comments found on this website. The rooms looked really good and after a long day in the mountains a hotel with a pool, hot tub, some slot machines and restaurants seemed to fit the bill. We had a great stay. The rooms were very large and modern, the pool was great and the food was very good for a very good […] price. We won some money in the casino so we have no complaints and we have booked again in November. Read moreGenuine Hotels.com guest review
Staff were nice as was room. Ate at buffet restarurant Food was not great except for the dessert area!Genuine Hotels.com guest review
"So many places seen patches on carpet"
A good property with lack of maintenance and low serviceGenuine Expedia guest review
Staff very friendly, helpful and available. The restaurant was great there again very clean. The pool was lovely and very very clean. The location was convenient just off the highway and not impeding on the environment. Would certainly stay there again and very highly recommended.Genuine Hotels.com guest review
"quiet and clean"
good place to stayGenuine Hotels.com guest review
"The best so far!!!"
My wife and I enjoyed our stay in Stoney Nakoda Resort & Casino. At first, we were booked in a queen size bed room but due to some problems, we were given a suite room without additional charges. We love the room so much! Mind you, all the staffs are very accomodating and helpful. In our next trip to banff, we are planning to stay AGAIN in Stoney Nakoda […] Resort & Casino. This hotel is a perfect place for us. Read moreGenuine Hotels.com guest review
It was great! Nice to see that they did not take advantage of the isolation and jack up the restaurant prices! Will definitely recommend, and stay again. Best value so far this trip, and this is day6!Genuine Hotels.com guest review
"Comfortable get away"
The place was nice though not as nice as most places we have been in. The service was good but they are not as conscientious as we would have expected. For instance, we wanted room service and when we couldn't reach anyone, we mentionned it at the front desk and they did nothing to help us. They don't pay attention to little things like making sure […] there is enough tissue. Read moreGenuine Hotels.com guest review
"good place for foods."
good place for foods, good enough pool area for kids, close to resorts.Genuine Expedia guest review
"Clean, Comfortable Vacation Hotel"
Friendly staff, room didn't have bath towels or bath mat in it until we inquired on the second day. Breakfast was very good and rooms quite large and comfortable ad cleanGenuine Expedia guest review
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