Hard Rock Hotel & Casino Punta Cana All Inclusive - Punta Cana

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Genuine Hotels.com guest review

Went with gf from Friday to Sunday. Great place for a few days. Bring sunblock. Beach is nice and lots of pools. Food was excellent. Room service was excellent and jacuzzi with unlimited bar in the room it's self was excellent. I want to return with a group of friends and really party next time. Casino was decent. Two cramps tables and lots of sports […] betting available. Guys on beach selling stuff sort of distracting but got some items anyway. Definitely a very clean hotel with great service and lots of peoe their as families and couples. I didn't see any kids. Just teenagers. The Hard Rock brand was the lure here and I was not disappointed. There where some worries from the gf about some ill reviews but they are wrong. Traveled from airport to hotel with blue travel which is the service from Expedia. They were very good at getting use to and back to the airport. Read more

Genuine Expedia guest review

We would definitely return to this resort. The choices in pools, food and entertainment were truly amazing. Only drawback was the check in process, it was slow and we had trouble locating our rooms.

Genuine Expedia guest review

The best vacation ever!!!! The place is beautiful . I'd being in other places in the Dominica republic and by far this one is the best . From the stuff and food the best . I can't wait to my next vacation at the hard rock ! And is kids friendly

Genuine Expedia guest review

We had a blast! If you like the beach and laying at one of MANY pools in 85 degree sun every day this is your place! The staff was all super friendly and almost all spoke enough English to commucate with us just fine. The place is big, but there is constant shuttle service all over. And after all the eating a little walk is necessary anyway...there […] were tons of food options. Mostly all of it was good. Zen the hibachi place was excellent! Good burgers and breakfast buffets. Read more

Genuine Expedia guest review

its the worst hotel i have ever been in my whole life . it took me to get to the pool every day 45 mint with my kids.

Genuine Expedia guest review

This hotel is grand almost like a compound. It takes a day to find everything. Check-in was extremely slow but the front desk staff was very nice. Isola is the best restaurant. If you like buffet this is the place to come. The staff was extremely helpful and cheerful. The rooms are very comfortable along with hot tub and balcony. There is a great kids […] section. The casino was fun but smoky. I would recommend going on the ATV ride. An extra tour but unbelievable. I would definitely stay again!!! Read more

Genuine Expedia guest review

The hotel was fabulous! It was very clean. The staff was cleaning all day long. The only downfall is that every day we had to ask for wash cloths. I don't know why we didn't get them everyday. But other than that it was a great experience. The weather was the only other downfall. It was very very windy which made the beach water very rough and sand […] blowing in your face. But we will definitely go to this hotel again. Oh and best bar was at the Adult Only pool with the best bartenders. Read more

Genuine Expedia guest review

Impresionante ! The Beach is not the best but the view ! Wow!!! And The caribbean sun!!

Genuine Expedia guest review

This is an all-inclusive hotel. The rooms are amazing and is the beach, The dining is so-so, but its inclusive. The drinks are good too. They sometimes offer free credits to spend in their store, this is a scam so beware!

Genuine Expedia guest review

Lovely property. Great service. Lots to do. Gorgeous beaches. Great service. Mexican restaurant was fantastic. Would def go again

Genuine Expedia guest review

amazing!!! great place for family, couples and sdingles as well, from the second I arrived it was all state of the art facilities and superb first class service!!!!!!!

Genuine Expedia guest review

Very good place to get out of day to day work life and relax. Like to runn around the hotel everyday and take a rest in the pool drinking. A good combination of quite area and exciting activities around just to look and appreciate

Genuine Expedia guest review

Generally a fun family vacation. The overall decor and vibe are positive, it's a fun, high energy resort. Pools are great and the beach is awesome. On the negative, I can't help but compare this place to Moon Palace in Cancun, and there, it just doesnt match at all. Apart from Zen and Toro, the food is just awful. The only thing to eat out by the pools […] are stale chips with curdled cheese and soggy chicken fingers. The golf course itself is top notch, but the club house is a shack and course service is non existent. The wine is below expectations, and that's assuming it's bad to begin with. Tacking a service fee on the resort credits is just being cheap. A lot of what you get isn't even worth the percent you pay on it. Kids club was pretty good, but only in short durations and if there were other kids to play with. Otherwise your kids will tire of it quickly. We had a good time overall, but wont be going back. To be fair, the place clearly caters to the 25-35 crowd, and us older, family types are bound to be disappointed by the quality of service and activities, though moon palace managed to do so much where hard rock falls short. Read more

Genuine Hotels.com guest review

The fountains all over were empty and under unannounced maintenance. The stairways, which you eventually have to use for lack of well situated elevators, are deplorable. It rained and it floods all over, not only outside but most of the room hallways. The food is below average compared to other hotel in Bavaro. This is NOT a Hard Rock as the ones in […] Florida or Nevada. Read more

Genuine Expedia guest review

Room was good. Beach was great. Food was so-so. Staff was very friendly. Resort Credits not much of a deal.

Genuine Expedia guest review

Good place to go for vacation. Great pools and beaches. Lots of activities to sign up for. Food above average and all-inclusive package a value.

Genuine Expedia guest review

Absolutely going back! Food was good, service was excellent.

Genuine Expedia guest review

I loved staying here and I will be coming back in the future. Very impressed with everything!!!!

Genuine Expedia guest review

The food was ok, maybe they have to offer diferent food in each restaurant But the beverage, was great, they offer so much options. We love the vacations at hard rock hotel at punta cana, we really enjoy it

Genuine Expedia guest review

the experience that we had at the Hard Rock was second to none. the hotel was beautiful and the service was excellent and the food was great.

Genuine Expedia guest review

I booked and prepaid for my two children and when I arrived they told me that they didn't had them and they charged me again. We were a group of 5families, all 2adults and 2children all of the others paid 1,200 US less than I did. They told us that it was because they booked with an agency and I did with the hotel web page ?? We all booked our holiday […] at the same time. Read more

Genuine Expedia guest review

It is so huge. Have to take a tram to the beach and pools or walk and it is a long walk. It is not near any commerce so don't forget anything...or hopefully your luggage doesn't go to New York when you go to Punta Cana, like our's did and the price of basics are crazy expensive and clothing???? Rock star prices. I looked at a ladies shirt..2850.00 Who […] pays that???? Read more

Genuine Expedia guest review

This hotel is fabulous!!! Food ia delicious and there is a great variety of good food. Staff is friendly and very helpful. The cleanliness is spectacular in all areas including the pool restrooms. Very relaxing atmosphere! Definitely a place to come back to. It is worth every penny..:)

Genuine Expedia guest review

The Hard Rock Resort was very clean and the staff was amazing! I would recommend this resort to anyone with children or just couples. We really enjoyed our stay and would go back to this resort again!

Genuine Expedia guest review

Great. Nice trip, great staff, felt royal. deffenetly going back.

Genuine Expedia guest review

The quality of service was poor. I ask for dinner at room and i had to wait for more than 1 hour and a half and when i received it they did not have forks and knives.

Genuine Hotels.com guest review

loved this hotel will comeback everyone was very nice and helpful and the hotel overall was great and beautiful

Genuine Expedia guest review

Dissapointed. Bad service and poor quality of food. Is not a good balance between price and the quality that the guest received. First and last time in this hotel.

Genuine Hotels.com guest review

I am afraid this hotel is way too big and as a result the quality of the experience is not what I was expecting. waiting in line for an hour to have a meal is crazy!!! One can not make reservations in any of the restaurants so I always felt that I was wearing for food at a shelter. The employees try to be accommodating for the most part but there are […] so many people that they seem overwhelm. I waited 45 minutes to make an appointment at the hair salon, why can people do it on the phone? not possible. Any way I will not go back. Read more

Genuine Expedia guest review

Doesn't worth the money that you pay for it. That is all you need to know.

Genuine Expedia guest review

Hotel good, only drawback check-in and check-out terribly slow and long lines very disorganised, in this area!

Genuine Expedia guest review

I recommend staying in a positive frame of mind, for if you are looking for flaws, you will certainly find them. For example, the food. I had researched the resort for months prior to our stay, so we knew the suishi in Zen was going to be great. We ate at this restaurant for most of the trip. Best suishi we ever had. Although, you must sit at the suishi […] bar, not the hibachi table. Abel, Marvin, Jose(aka baby) and Winsten, will entertain you all night long. Give them a nice tip, and they will go out of their way to make specialty rolls galore. We loved the tuna and salmon sashimi. Incredible! We did have hibachi, because it looked like so much fun, but it wasn't as tasty as the suishi Make sure you go to EDEN! Again if you give a tip, Emilio will go out of his way for your entire trip. Watch out though, the drinks at Eden are "real". they are very strong. The mojitos were better than Miami. Eden is great daytime entertainment. The people can get a little crazy and funny. There are floating beds, and hammocks, along with tons of chairs. If you prefer Eden from other pools, definitely wake up early, leave your towel or book in your favorite spot, and come back later. If you prefer not to partake in the action, people watching can be just as fun! If you can... pay extra for concierge. You will receive the best treatment, best location of rooms, and best service. Our butler, Cesarin, brought us champagne and fruit or cheese every night. Great experience and we will be back!! Read more

Genuine Expedia guest review

rooms are fantastic. the grounds are too large and hard to get around. the staff says i dont know to everything and the food was ok. this hotel was also situated on the atlantic side and the water wasnt as great as the Caribbean side. also everything in this hotel including tours and taxis were more expensive than other hotels or the street. being it […] was the hard rock and people paid more to stay there they took advantage of it. beware of the 1500 dollar credit. its a joke and dosent include anything. its also hard to get what you want and you have to waste 3 hours waiting for someone to help you even set it up. the only amazing thing about it all was the spa. everything was covered. it was too bad we couldnt use the credit for the spa the whole time. also we did the moon riders tour and they said we were going to the "jungle" it was right across the street in unkept land and the anmials that we saw were from people leaving in the area. terrible tour. Read more

Genuine Expedia guest review

The service was great, minus 1 or 2 workers that had a bit of an attitude and unpleasant. The music could've been better. A lot of rock music was played. El Torro had by far the best food. All the other restaurants were average. The Resort as a whole is beautiful. The rooms are amazing. The main lobby is absolutely spectacular. I would def go again […] . Read more

Genuine Expedia guest review

We were there with 4 adults and 2 little kids. The property is a mega resort that markets as an upscale all-inclusive but in fact caters to "spring break" type of demographic. The best two elements are the beach and the rooms. The food is terrible!! Only decent places are the "Italian" and "Japanese" but the bar is set very low. This place managed to […] screw up fried eggs and other basic food groups... Fruit is terrific and so is ice cream. Be ready to loose some weight! The service of staff (other then cleaning stuff that was very good and helpful) is average to below. Pools are nice if you could take spring break out of it. If not, the pools are infested with drunken youth all day long and music blasting. Kids's pools are very nice and fun for kids under 10. Overall, there are many better options for the $$ with better food and much better service. Not a place where we would go again. Read more

Genuine Expedia guest review

Some of the staff was very friendly, some were downright rude. Had lots of problems with room. Pool staff was very friendly.

Genuine Expedia guest review

We were given Rock Star treatment at this amazing hotel and loved it. Pros - The facilities were amazing and there were a lot of food/pool/activity options. Our room happened to be right by the Carribean restaurant and pool, and not far from the beach. The service was spectacular. I think the European pool was probably the nicest pool there... very […] grown and sexy but scarcely used -- probably because it was a little isolated and maybe some are turned off by others being topless. Great access to the beach. Most of the food was good (I did have a few moments where I didn't enjoy something, but I just went and got something else). There was liquor on tap in the rooms. All you have to do is call the lobby if you want the bar restocked. Cons - It is so large that you have to take a trolley to get around, but they come pretty frequently so it wasn't too much of a turn off. You have to pay to even enter the spa. We went to the restaurant "Market" one night for seafood night and hated everything I ate. The dessert at all of the restaurants left something to be desired. While I had a few "amazing food moments, overall the food was average to good. All in all -- I would definitely stay at the Hard Rock again. Read more

Genuine Hotels.com guest review

This was NOT a 4-1/2 star resort. They need to take lessons from the staff at Sandals/Beaches resorts.

Genuine Expedia guest review

Guest reception a little hectic at first but once settled in the experience of The Hard Rock Hotel is relaxing and gratifying. Definately a place of recommendation to anyone.

Genuine Expedia guest review

Excellent! Great! Superb! There are not enough words to describe how awesome our trip was! We were completely pampered and did not want for anything our entire trip. The hotel was beautiful, the staff was so hardworking and friendly. If I could rate this place higher I would! All the people that come on here and complain about every little thing, must […] live a life where they have to complain about something all the time. With every trip and hotel there are gonna be things that don't always work out, but come on, your on vacation! Stop complaining! I would definitely recommend this place to everyone! We are already planning our next trip. I recommend the atv excursion as well as the saona island one! Also do the lobster dinner by the bongo pool! Read more

Genuine Expedia guest review

While we really loved the hotel and would go back there are a few things to be aware of. The complex is very large and there is a lot of walking to get places. Also, while the staff is friendly, if you don't speak Spanish you may have problems if you have a real issue. Simply trying to change the time of our transfer to the airport was ridiculous. After […] being sent to talk to 5 different people we got it done but our lack of Spanish was definately an issue. Finally, the "concierge" seemed more like a timeshare salesman. Overall, however, the room was fantasic and we really enjoyed the resort. I just know not to ask for too much when I go. Read more

Genuine Expedia guest review

We got upgraded to the Presidential Suite which was totally AWESOME! They are very accomodating and have top shelf service, however sometimes you must be specific in what you want or they will not delivery. For example the rooms are to have Top Shelf liquor, but they may not when you arrive. Simply ask for what you want and they will definitely deliver. […] Not a fan of the Insect Fogging (Juan at the front desk was rude during this time) which filled the whole lobby and hallways at about 4am, but unless your a true rockstar and party all night like me you will never know. I have been to many hotels and can easily get bored, however you could stay here a week and still never see it all. They have a golf cart shuttle service that takes you all around the grounds, thank heaven for those days you have had a little too much or are just lazy. Security is excellent, restaurants are great, buffett is OK, and Casino is pretty good too. BIGGEST COMPLAINT is they run low on RED BULL (which is only served in the casino) or you can purchase it in the gift shop for uh ummm.....$7.00 US per 8.4oz. My sister and mom LOVED the Michael Jackson show (I'm sure I would have too, but I was on a roll at the tables and was not about to leave). I could tell you alot more fun stuff, but don't want to ruin all the great suprises you'll find at this establishment. This is the first hotel rating I've ever taken the time to write about, but when you have an experience like this, it should be shared. -Chad Read more

Genuine Expedia guest review

This was my second visit to the Hard Rock Hotel Punta Cana. I was unsure if this was the best hotel I've ever been, when I first came in. Now I'm a 100% sure, this is the best Resort ever in Punta Cana. The food, the rooms, the activities it have it all! for the women you got plenty of retails inside the Hotel, and a wonderful Beauty Salon and Spa. […] For mans you have the minigolf, the casino, the disco, and more. Al this facilities are complemented with a 5 start service, you will feel as you are part of the royal family! :) Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

we had a great time, we wish we would have booked for longer. Most of the staff was very nice. The only problem we had with a staff member was one guy whom probably was just having a bad day. everyones entitled to a bad day.

Genuine Expedia guest review

Check in took a little while but the drinks they served while waiting was a nice touch. Every one was friendly and eagar to please. It was a very clean and welcoming atmoshpere. It was certainly a place where you could go to relax and not worry about a thing. The rooms were nice and the surrounding were beautiful. We came for a wedding and didn't like […] the fact that we were all in separate buildings - that was a little inconvient, but it all worked out. It was a nice experience. Read more

Genuine Expedia guest review

The property, beach and pools are all very nice. The exterior spaces are well maintained. The employees,especially in the restaurants, were all very pleasant and were eager to please. Our room was a different story. We booked concierge level hoping we would have a room with a pleasant view. Our room faced the patio of Toro restaurant. There is no way […] this room should be considered concierge level. In addition, our room had gnats buzzing around within and the room generally looked and felt worn. Our room was not nearly as nice or as well maintained as the exterior portions of the property. Read more

Genuine Expedia guest review

We spent a week here for our honeymoon and had an AMAZING time! The staff was amazing and very welcoming. We were a little cautious because of mixed reviews on the Hard Rock Punta Cana, but I can confidently say that some people are just hard to please. We arrived on Monday afternoon and left Sat. There was a decline in the quality of service we received […] towards the end of our stay but we assumed it was due to the fact that there were several weddings that took place between Thurs and Sat, as well as the enormous amount of people that arrived during that same time. The food leaves a little to be desired. The hibachi restaurant ZEN is very good but the others were mediocre. We found more enjoyment in the room service food. However, the staff and the resort as a whole made up for any inadequate food. :-) We will definitely be back and will be bringing the whole family. Read more

Genuine Expedia guest review

Great resort,,great service, lots of restaurants and pools,,wonderful beach..Never had a problem finding a nice spot on the beach or at any pools...

Genuine Expedia guest review