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"Very nice location, but..."Reviewed by a Hotels.com guest on Apr 28, 2012
We chose to stay here after I realized I booked our resort for one less day than we were leaving (oops!), and our resort was booked for that last day. We decided to get something closer to the airport since we would be leaving the next day. We had been staying an hour away. It worked for one day. Overall, it was nice. The service was great, and the rooms were clean. We got the room for a great deal through hotels.com and it was a beautiful ocean view. However, there are these little bugs that can be seen a little during the day, but a LOT at night. They were crawling all over the sink and desk. It was pretty gross. Other than that there were no huge turn offs. The food is pricey. We had been staying at an all-inclusive so this was a little shock. We paid $70 for two appetizers, a burger, and simple ravioli. The access to the water (both pool and beach) was nice. There weren't many people there so the beach and pool weren't crowded, which was nice. The only places that have Wi-Fi are the pool and lobby.
""Reviewed by Jessica G of "Santa Barbara, CA" on Apr 4, 2012
The staff was friendly and made the experience that much more memorable. The beach is a short walking distance from the hotel. The only thing I did not like was that the water from the faucets seem like its sea water, it's salty! I felt like I was showering in the sea. I'm not sure if that's how water is in that area or if it's only in that hotel. Other than that I recommend this hotel, its comfortable and affordable ;)
Reviewed by a Hotels.com guest on Mar 19, 2012
This guest did not leave a comment.
"Pleasant stay at the Golden Bear Lodge in Cap Cana"Reviewed by Greg of "Bourbonnais, IL" on Feb 27, 2012
My wife and I just returned from a very pleasant week long stay in February, 2012, at the Golden Bear Lodge in Cap Cana. Our unit was very spacious, clean, and exceptionally well decorated. Even though our reservation indicated that breakfast was not included, we were informed at check-in that a buffet breakfast was included in the room rate. The staff was eager to please. On several occasions when the shuttle running among various locations at Cap Cana was running slowly, the staff volunteered to take us by golf cart to the golf course and the beach club. Nearby Punta Espada Golf Club is exceptional in every respect. We also used the nearby beautiful Caleton Beach Club where for a small daily fee you can enjoy the picturesque beach with chaise lounges, towels, fruit punch, and a daily skewer with fresh fruit.
"high quality units, quiet and relaxing setting."Reviewed by Ivan of "Los Angeles" on Feb 26, 2012
I must say this was a great hotel experience. The facilities were top-notch; the hotel staff was friendly and helpful; and there is a decent bar on-site. - all of this within a one minute walk to one of the most beautiful beaches I have ever seen. This is not an all-inclusive resort, which may be a turn off to some. It definitely caters to those who like to buy groceries and cook in the large room kitchens. If this isn't you, don't be discouraged. We found it easy to get food at the restaurants and cafes in the neighborhood. For example, there is a beach-front restaurant a short 3 minute walk away with some tasty and inexpensive lobster. The noise was totally non-existent. The quiet environment made it easy to enjoy our vacation. Only downside I recall - the wifi. The signal was non-existent on the room and weak on the balcony. Once we could connect, we experienced slow load times. Given that we were trying to get away, this wasn't so disappointing, but I know it may a deal-breaker for some. Overall, loved this place. Definitely would recommend staying here.
The Ultimate Rock Star Destination
The elegant Hard Rock Hotel & Casino brings the all-inclusive luxury to its newest destination. Set on the Easternmost tip of the Dominican Republic in Punta Cana, this 121-acre property rests on one of the most beautiful beaches in Punta Cana. Everything is first rate: spacious accommodations featuring balconies & double Jacuzzis (R), a grand spa with 48 suites, an 18-hole Nicklaus Design golf course, 11 restaurants & 14 bars, 11 pools, kids pool, kids club, nightclub, and casino. All this an
RECREATION
11 expansive pools, a dedicated kids pool and a lazy river, an 18-hole Nicklaus Design golf course, spa, & the largest casino in Punta Cana The 15,000 square-foot Body Rock fitness center, Arcade Center, rock climbing wall, two tennis courts, mini-golf, billiards, ping pong and various other table games will keep our most active guests entertained. Hard Rock Hotel & Casino’s smallest guests also have the benefit of a dedicated Kids Club offering daily activities and childcare services.
CASINO
You’ll always find the best Caribbean action you crave in our 45,000-square-foot Casino, featuring a high-limit poker room, over 450 slot machines in all denominations, and over 40 different table games, where guests can try their hand at traditional Las Vegas-style gaming, including Baccarat, Black Jack, Craps, and Roulette. The 5 star Sports Book offers wagering on all major sporting events with five betting windows and inviting players lounge for a great winning experience. If you are a hig
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Rock Spa® is an incredible 60,000 square foot facility with 48 spa suites, featuring the Caribbean’s most complete hydrotherapy circuit with contrast lagoons, whirlpools, color therapy steam rooms, clay steam room, sauna, an innovative ice room to close the pores and purify the skin after multiple heat therapies and much more. Additional services include beauty salon with kids services and a wedding suite.
Hard Rock hotel & casino Punta Cana offers 11 all- inclusive dining venues, including elegant a la carte themed restaurants, & 14 bars. 24-hour room service is availableCaffettoSometimes you need breakfast. Sometimes you need a cocktail. Sometimes you need a breakfast cocktail. You’re on vacation, we won’t judge. Whether it’s coffee, snacks, breakfast or lunch, this café has you covered.CiaoLocated on the main boulevard, this Italian-specialty restaurant offers a beautiful view of the property’s natural gardens. So authentically Italian you might want to eat facing the door. Dinner only, but worth the wait.IpanemaThere may have been a girl from here. Surrounded by the lazy pool, with an incomparable ocean view, this outdoor Brazilian style restaurant allows guests to enjoy the breeze and tropical weather while feasting on a vast selection of meats and poultry. These are served sword-style, which sounds dangerous but is actually just delicious. A complementing salad bar offers a wide variety of vegetables, cold cuts, cheeses and bread. Dinner only.IslaThe specialty here is Caribbean cuisine, with delightful fish, poultry and meat dishes freshly prepared using spices that characterize the exotic flavor of the islands. This is what you came here to eat! Breakfast and lunch, buffet-style. Dinner a la carte.Los GallosThe only punches this pugilistic poultry throws are of the culinary kind. Located at the end of the boulevard, Los Gallos boasts a garden view, magnificent decorative ambiance and freshly prepared Mexican cuisine. Open for dinner onlyPizzetoPizzeto offers artisanal brick oven-style pizza as well as other Mediterranean influenced dishes.The MarketCan’t get the group to decide? This buffet-style restaurant has something for everyone. Breakfast, lunch or dinner, you can find it all here.ToroPremiere cuts of meat, premiere ocean views. Add the perfect martini. Yes.ZenThis teppanyaki style eatery specializes in Chinese and Japanese dishes. The food is superlative, but the main attraction is the show our chefs perform while creating memorable meals right before your eyes. Cirque du Sushi anyone?In-Room DiningFor your convenience, we offer an in-room dining menu 24 hours a day.
11 expansive pools, a dedicated kids pool and a lazy river, Nicklaus Design 18-hole golf course, spa, & the largest casino in Punta Cana The 15,000 square-foot Body Rock fitness center, Arcade Center, rock climbing wall, two tennis courts, mini-golf, billiards, ping pong and various other table games will keep our most active guests entertained. Hard Rock Hotel & Casino’s smallest guests also have the benefit of a dedicated Kids Club offering daily activities and childcare services.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.
"beware"
While supposedly all-inclusive, the staff EXCEPTED tps for everything. Since there was horrible at best compared to US service. Most of the staff doesnt understand english so you being about to speak spanish is a must. Food was good, but the 1500 credits they give you to spend are a joke. Most things you would want to spend them on are always full(supposedily) […] or not included. Of course if you want to pay more then some how space opens up. Choose Costa Rica over the Dom Republic for sure. Read more
"poor service!"
its not worth it, this hotel is a 2 star!! would never recommend it to a friend, long waiting cracked floors, rooms not cleaned well, bugs all around the restaurants , there is defenetly no quality in this hotel except for the lobby area . im verry disapointed.
"I like everything!!!"
I come back to this Hotel in June!!!! I like to much!!! The only I see they need is more Merengue!!!
"good and bad"
things we did liked about the hotel: the staff is very friendly the room service food is great the beach was so clean to get a drink was always fast the karaoke night was fun the ZEN restaurant staff and service was amazing and so much fun!! the buffet in the mornings is amazing things we didnt like about the hotel: the food at IPANEMA was horrible […] as well as ZENS' food the service at IPANEMA was very poor the shuttles with in the resort are not the greatest so we had to walk alot the ride from the airport to the hotel is really dangerous people drive horrible and since its such a long drive you really dont know if you are going to the hotel or if they are taking u else where. i recommend to get the shuttle service from the hotel not a taxi like we did. we made a 1800 toll free call to the US and they charged us 87.00 bucks for the call!!!! the moon night club was dead they need to get something going there Read more
"Superb Five Star"
#1 hotel. can not wait to bring many friends and go back.. Its first class hotel
This guest did not leave a comment.
"Superb! Excellence all the way!"
Simply the Best! Superb hotel. Maximum quality service and hospitality.
"Outstanding Hotel"
Simply Excellence.....Amazing place to stay.
"GREAT VACATIONS TIME, GREAT ALL INCLUSIVE LEVEL"
I RECOMEND THIS HOTEL ALL THE TIME, THE ALL INCLUSIVE LEVEL IS JUST GREAT, THE FACILITIES ARE AWESOME, HRC HAS DONE A GREAT JOB REORGANIZING AND RE-STRUCTURING THE FORMER MOON PALACE. GOLF COURSE IS JUST A CHALLENGE. THE OPTIONS FOR FOOD AND RESTAURANTS ARE SEVERAL AND TASTE IS GREAT IN ALL OPTIONS. ONLY PLACE TO IMPROVE IS THE SPACE KIDS, NEED TO DO […] CHANGES WITH THE VIDEOGAMES SUCH AS WII AND XBOX SINCE THE CONTROLLERS ARE LIMITED, AND ACTIVITIES WONT GET KIDS ATTENTION, THIS WILL HELP A LOT TO THE PARENTS THAR MAY LIKE TO ENJOY CASINO OR BARS. GREAT PLACE TO SPENT FAMILY VACATIONS. Read more
"Impossível ser melhor"
Simplesmente a lua de mel perfeita. Hotel impecável, perfeito no mais literal sentido da palavra.
Excelente hotel, Muy Completo, vale lo que cuenta, atencion extraordinaria.
This guest did not leave a comment.
This guest did not leave a comment.
"Excelente hotel em Punta Cana!"
Otima estrutura, comida , atendimento... recomendo a todos os viajantes a esta cidade..
"Excelente Hotel"
Estive hospedada com meu esposo e 2 filhos durante 01 semana e gostamos muito do hotel. Como não há muitos atrativos em Punta Cana a escolha de um bom hotel é decisiva e posso afirmar que acertamos escolhendo o Hard Rock. O hotel é muito bonito, possui várias piscinas e opções de refeição. A maioria dos funcionários é excelente, surpreendem pela simpatia […] e eficiência. No meu caso o aspecto que deixou a desejar foi o serviço de camareira. Somente demos gorgetas para os funcionários que prestaram um bom serviço e no caso do serviço de quarto parece que a gorgeta tinha que anteceder o serviço e como não pagamos, nos 3 últimos dias a limpeza e arrumação do quarto não foi bem feita, não tivemos reposição de tolhas e itens de higiene. Recomendo que coloquem todos os objetos de valor no cofre, pois minha filha tirou um dos brincos que estava incomodando e deixou no banheiro, por descuido acabei deixando lá e após 3 dias sumiu. Apesar desses inconvenientes continuo indicando o hotel e num possível retorno a Punta Cana voltarei a me hospedar. Read more
"Hard Rock Punta Cana - Rock and Roll inbclusive"
Hotel fantastico, comida e bebidas de primeira, praia belissima e tudo isso ao som do bom e velho Rock and Roll. Recomendado!
"Excelente Hotel"
Cumplió plenamente con las expectativas que nos habíamos generado en cuanto a la calidad de las instalaciones.
"Excelente hotel"
Estuve unos dias con mi esposa e hijo pequeño.. y todos encantados con el hotel. Todo muy bueno, las habitaciones, el servicio, los restaurantes, la playa, piscina.. todo muy bien... y tambien la calidad de servicio y amabilidad de todo el personal de hotel... en resumen muy bonito... excelente.
This guest did not leave a comment.
"100% Recomendable"
Excelente hotel en todos sus sentidos, volveria a ir sin dudarlo, 100% recomendable.
"Hard Rock"
Excelente hotel, só senti um pouco de frustração com a água da piscina: é gelada!!!! Ah, o restaurante Ipanema é horrível mas o Market e o Ciao são ótimos.
"ESPECTATIVAS"
muy buen hotel , recomendable
This guest did not leave a comment.
"Hotel Hard Rock Punta Cana: simplemente perfecto"
Increible el Hotel, super recomendable, volveria sin dudarlo, paisaje espectacular, servicio inpecable
"Hard Rock Hotel & Casino"
Espectacular hotel, con atención y servicio excepcional en la mayor parte de sus áreas. Ideal para el descanso...
"EXCELENTE HOTEL !!"
This guest did not leave a comment.
"Demora no atendimento medico"
O hotel eh realmente maravilhoso em quase todos os aspectos, as piscinas são realmente maravilhosas, o quarto confortável, porém, achei as camas pequenas. Os restaurantes são bons e diversificados. O único problema que tivemos foi na ultima noite, quando estávamos esperando no hall do restaurante Zen por uma mesa, e nossa filha foi se sentar num sofazinho […] sem encosto (tipo puff), caiu por cima do ombro e fraturou a clavícula. Nos encaminhamos ao posto médico do hotel, mas a nossa espera por atendimento demorou 40 minutos. Read more
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"Uma verdadeira comunidade internacional"
O Hard Rock Hotel & Casino Punta Cana é daqueles complexos que podem ser visitado como sendo o destino. A praia não é calma para banho, mas mesmo assim é muito linda. Os arredores que conhecemos, fora das divisas do Hotel, não são compatíveis com o que se propõe a oferecer o Resort. Curtir as instalações e as atrações garantem a satisfação da experiência. […] O SPA é ótimo e não fazer nada, se deixar ficar no apartamento, aproveitando a jacuzzi, o bar, a varanda e tudo o mais, pode ser uma boa opção. Read more
"¿Que es All Inclusive?"
Esto es un consejo para que no pierdas tiempo. Lo de AI es solo comidas y bebidas en todos lados y de buena calidad, pero nada mas, todo lo demás actividades con o sin motor se pagan. Te dan unos créditos que trata de gastarlos rápido, y no sueñes con la tienda para llevar regalos que te dice que es Bluff, llena de pinturas Haitianas con mal gusto en […] todo. Nos llovió 2 días y no encontrábamos que hacer, no hay suficientes juegos para adultos, la Internet de cobran +30 min. El casino no puedes tomar xq te cobran, la Disco tambien, es un lio de pagar en muchos lados. EL mejor Lugar es la ISLA NO te lo pierdas, y prueba a la noche el Café Café de Miguel. Read more
"Tremendo"
Me encanto el nivel de calidad, la comodidad , las facilidades de transporte. Precioso Hotel. volvere cuando tenga la oportunidad.
"EXCELENTE HOTEL, OJALA SE MANTENGAN"
Solo recomendaria que se mejorara el asunto de la afluencia de personas a las horas de comer, siento que se enrredan para cubrir a todas las personas en ciertos momentos, en todo lo demas los felicitos, excelente hotel, 100% recomendable.
"Aspectos a mejorar"
En términos generales el hotel Hard Rock Pta. de Cana cumplio con mis expectativas, yo fui con mi familia (mi esposa y tres hijos, 10, 13 y 15 años) y la pasamos my bien. Algunos detalles a mejorar: - Las cenas especiales (por ejemplo la de langosta), tuvimos que esperar demasiado (más de dos horas para que sirivieran el plato principal, esto también […] ocurrío en la cena del restaurant brasileño: rodizzio). La mayoría de los comentarios con respecto a las cenas especiales siempre es el mismo se tardan demasiado en las cenas. EL único restaurant de mala calidad en los platos es el mexicano, deben cambiar o mejorar los platos, la comida es pésima, en el resto de los restaurantes las comidas son de muy buena calidad - Para los jóvenes entre 13 y 18 años, hay deficiencias en cuanto a diversiones, específicamente después de las 7 de la noche prácticamente no tienen nada que hacer y no hay actividades ni sitios para ellos (deberían habilitarles alguno de los espacios del hotel con música para ellos, una especie de mini discoteca sin consumo de licor). La mayoría de los jóvenes de esta edad, en las noches, trataban de meterse (escabullirse) sin que fuesen vistos por los vigilantes en las fiestas con música y DJ que el hotel organizaba, era bastante cómico, ya que parecía un juego entre el gato y el ratón, cuando los vigilantes se descuidaban, los chicos se metían en las fiestas y luego los vigilantes los sacaban, justamente para evitar esto, lo que debe hacer el hotel es organizarle fiestas similares a los jóvenes entre 13 y 18 años y colocarles un DJ y música y ofrecerle bebidas no alcohólicas - Otra recomendación, como el hotel esta en Dominicana, sería recomendable, que adecuarán un espacio del hotel para que en las noches pongan algo de música latina (algo de merengue y bachatas), entiendo que el hotel es una cadena de Rock, pero llega un momento que el ambiente se pone muy pesado hasta para desayunar escuchas solo rock, de tal forma que por estar en el caribe sería bue Read more
"Hard Rock Hotel Punta Cana Un Mundo en Un Hotel"
El hotel Hard Rock Punta Cana debe ser el hotel mas grande del caribe. Cuenta con mas de 15 piscinas, mas de 5 restaurantes y una especie de Mall dentro del hotel. Todas las habitaciones tienen jacuzzi y unas camas super comodas, asi como una gran variedad de bebidas alcohicas y refrescantes en el minibar. El casino esta bestial! Al estilo de Las […] Vegas y lo definen como el mas grande del Caribe. Puntos a mejorar: la preparacion del personal. Son muy amables como es cultura de ese pueblo pero resultaron ser lentos y la mayoria son nuevos... Al parecer tienen una alta rotacion de personal. Lo recomiendo al 100%! Read more
"Hard Rock Cafe em Punca Cana. O melhor hotel daque"
O htel é exelente. O propósito de Punca Cana e permanacer no hotel durante toda a sua hospedagem. Então, ele é a me;hpr opção para isso. É gigante, com uma s8 piscina de frente ao mar, Casino gigante, boate, comida excelente. Room service tb. Obd. Bernardo.
Simplesmente maravilhoso
"Tudo de bom no HardRock"
Tudo correu muito bem. Todos os funcionários são amistosos e nos atendem muito bem, desde a recepção até os seguranças e salva vidas. Os créditos que o hotel oferece são muito bons, tais como passeio de Jeep, Cavalo, Mergulho, spa etc. Você entra no clima de prazer e alegria dos funcionários e demais hóspedes. O ponto de atenção é que o hotel poderia […] disponibilizar ambiente noturno para os adolescentes. Nossos pais podem entrar no Lounge e Casino, e os adolescentes não têm alternativa que não seja andar pelos restaurantes e a área aberta do hotel propriamente dita. Minha sugestão é que se ofereça uma boate teen que funcione após as 23hs. No mais, aproveitei de tudo. Read more
"Excelente!"
pontos positivos: hotel Maravilhoso, com inúmeras opções de lazer, estrutura gigantesca, cassino, passeio de bug, spa, mergulhos.... funcionários muito bem preparados... pontos negativos: poucas opção de bebidas e peticos nos bares das pcinas, por exemplo: não tem caipirinha nem outras bebidas com frutas. Os petiscos também deixarão a desejar, poderia […] ter coisas mais leves e menos frituras, as opções são hamburguer, batata frita, só coisa pesada. No geral gostei muito e indico. Se fosse pra voltar, voltaria sem pensar duas vezes. Read more
"Hotel hard rock"
Excelente lección, muy buen hotel, se los recomiendo
"Muy bueno"
Volvería otra vez, el servicio, la alimentación, los entretenimientos, se cumple lo que ofrecen. La playa es lo ùnico que tiene las olas problematicas, pero fuera de ahí fue muy bueno.
"hard rock punta cana"
El recibimineto en el hotel fue excelente asi como las atenciones de su personal en especial el personal de los restaurantes y el maletero, las instalaciones estan imnovadoras y en muy buen estado, las piscinas, shows y playas son excelete. Lo unico que me decepciono un poco fue que se me quedaron 4 piezas en la habitacion y cuando la reporte las mismas […] no aparecieron, entiendo que en este punto deben tener mas cuidado. Read more
"¡Maravilloso!"
El hotel es magnífico, así como su atención. Se lo recomiendo a cualquiera.
"Excelente hotel"
Hotel de excelente calidad en instalaciones, comidas y bebidas. Las habitaciones de muy buena calidad y limpieza. El spa espectacular. Excelente resort para pasar unas vacaciones
"falta de treinamento dos funcionarios"
A estrutura do Hotel é muito boa, a maioria dos funcionarios sao muito amaveis, mas nao sao terinados para atender os hospedes. se algo sair diferente do usual, o problema nao sera resolvido. o room service demora 2 horas para chegar, se precisar solicitar alguma coisa, precisa ter muita paciencia. No item treinamento de funcionarios, o hotel nao passa […] de um 3 estrelas. os creditos que o hotel dá para quem fica mais de 5 diarias é melhor nao contar com eles para nao passar raiva. Read more
hotel parfait. La seule remarque à faire est que ce complexe est énorme au point de devoir prendre des navettes pour aller d'un endroit à un autre et donc légères pertes de temps....
"Mejoras"
Deben tener en cuenta el transporte del areopuerto al hotel areopuerto, nos toco tomarlo adicional Mas actividades e informarlas en forma directa a la habitacion, sitio, fecha y hora Mejorar la atencion en el spaw, entramos y no teniamos ningun guia En los bares de la piscina mejorar la calidad de los cocteles, por rapidez los hacen de baja calida es […] un hotel muy acogedor, el personal es muy atento y amable, las instalaciones son agradables Read more
"CAMERE HOLLYWOODIANE !!!!!"
Essendo bassa stagione stavano ristrutturando alcune cose e alcuni ristoranti alla carta erano chiusi....anche quello Italiano dove volevo cenare io. Le camere sono in assoluto le più belle che ho trovato tra tutti i Luxury, i giardini non sono un gran che, bella la idea dei concerti rock dal vivo....cosa rara qui in rep. dominicana. Il servizio è ottimo […] e la gentilezza pure. Non trovo all' altezza dell' hotel il fondale delle piscine con formazioni di muschi o alghe nere e la qualità del cibo, per un Italiano non ci siamo proprio ......... Read more
"Muy Bonito El hotel"
En general el hotel es muy bonito, las habitaciones y el servicio dentro del hotel es muy bueno. La comida es bastante buena sin embargo no hay ningun restaurante que sea extraordinario en cuanto a los platos que sirven. Por otro lado la comida es bastante variada. Las picinas y la playa estan muy bien cuidadas. El personal es bastante amable.
"Hard Rock Hotel Punta Cana:"
El hotel es excelente, cómodo, enorme y muy bien mantenido. El servicio es realmente 5 estrellas. Los restaurantes son buenos sin sobresalir. Las piscinas son hermosas, limpias, cuidadas y la playa es lejos, la mejor de la zona. Para destacar, su personal: la calidez en el trato, su permanente preocupación por servirte y por querer hacer que la pases […] bien. Las contras: el estilo americano (música, atracciones, etc) y faltan algunas actividades para adolescentes. En resumen: Vacaciones increíbles !!!! Read more
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