"Best place to stay!!!"
I wish I was still here!! This hotel has everything you could ever need!! The food was excellent!! And there are SO many choices! The only thing I wish is that we were able to stay longer so that we could have tried them all!! The simmon mansion restaurant is a MUST! Yes you have to pay for this but it is worth every penny!! The beach was just beautiful!! […] The bars were at your hand when you were ready for another drink and you had your mini bar stocked for the walk to the bar!! The pools looked great! We were at the beach the whole time and didn't really stay at the pools but the pool food was great too!! Best vacation spot!!! This hotel is a MUST!!! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for entrusting your holiday to us and for sharing your experience, halee! We appreciate your kind comments regarding the Hard Rockers' service, and will pass on to everyone. We hope we'll be seeing you all again in the future! LOVE ALL, SERVE ALL.
"My follow-up experience."
I was here January 2014. I liked it so it so much and it's safer than Mexico. I came back. I think the hotel probable looks at these comments. The food is a bit better. The staff works hard to please you. The weather this time was more cloudy and overcast but the same temperature. I got a cheaper room this time although I was the same concierge level. […] The spa is worth doing even with 20% tax. The tax added is probable what the experience is worth. For example the couples massage was listed at 1300$ us. The tax put the real cost of out of pocket expense at 300$ which it was worth. The casino is ok. We lost this time but the slots let you play a long time time before you eventually lose. The food is bland but at least you don't get sick . My only major complaint was the wine in rooms. They stock the rooms with liquor but no mixer. Not sure if anyone does straight tequila, vodka, rum? The beer is kept full. No wine . I had wine in the room when I got there but when I asked for more they said it's not included. The wine is 2$ chuck so wine drinkers be wary. The beer drinkers and hard drinkers get it better. Just do you know the previous time the Brazilian steak place gave us a bottle of wine to take with us but we never drank it. The bottom line if you are willing to spend the money and are not too picky then go there. My conversations with Canadian guests is they pay less than Americans . Also my South American guests said the same thing. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We can't thank you enough for your lovely review of Hard Rock Hotel, himble traveler! It was very kind of you to recognize our Hard Rocker, they will be thrilled! We hope this is the second of many visits, Rock Star! SAVE THE PLANET.
"Expectations were met"
I must say, I was definitely pleased with the Hard Rock. For the most part, the staff spoke both English and Spanish. This was a plus for me because my boyfriend and I spoke very little Spanish. The staff were all very pleasant and accommodating. Our suite was well kept, modern, clean, and comfortable. Cleanliness and comfort are big deals for me because […] my own home is clean and comfortable. Albeit I had no plans on staying in my suite for the majority of my vacation, I still want a comfortable and clean place to lay my head when I do decide to take a catch some zzz. I truly appreciated the fact that "all inclusive" literally meant all inclusive! We did not pay for a single meal! The facility had 8 or 9 restaurants for guests to choose from. Our favorite was Torro and our least favorite was Ciao. The only complaint I have is regarding the food. There was an array of food available for breakfast but some of the food was cold, such as the french toast. I also did not care for the way they seasoned and cooked some of the food. My least favorites were the lobster, shrimp, burgers, eggs, nachos, fajitas, quesadillas, and cheesecake (just to name a few). But there were some tasty treats that we kinda stuck with such as the pizza, cinnamon rolls, ice cream, stewed beans, bacon, steak, grilled chicken, fried chicken, ham, and cereal (again, just to name a few). All in all, we had a great time and even though the food could be better, I would definitely stay there again. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're elated to read that you and your boyfriend had such a great time, Nina! It was great to read that our Hard Rockers impressed you guys with their service and friendliness! Our apologies on regards of some food items being cold, our Executive Chef has been made aware of your comments. We would love to have you back so you can see the changes we've made! TAKE TIME TO BE KIND.
The room was very comfortable. The staff is very attentive. The pools are very nice. They cook food at a few of the pools for lunch which was nice so we didn't have to change to go to a restraunt. There are very few rooms that are ocean view. They are only in the front of section A buildings and you need to be on the 3rd or 4th floor. I wish I had known […] since the ocean is so beautiful. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya Bob, we're so glad you stayed in our Hard Rock Hotel! We loved reading you enjoyed the suite you stayed in and the service of our Hard Rockers! Visit us soon we can Rock your socks! ALL IS ONE.
"OVERALL EXPERIENCE = FANTASTICCCCC!!!"
Already planning a trip back!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the GREAT review, Alli!!! Sing that funky music Rock Star! You have absolutely hit all the right notes. We cannot wait to ROCK with you on your next stay! See you soon and ROCK ON! TAKE TIME TO BE KIND.
"Very beautiful hotel"
I had an excellent time at Hard rock hotel. It was very beautiful and nicely kept. Staff was extremely polite and helpful. food and drinks are average.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the awesome review, jay! We absolutely cannot wait till your next stay and we know it will be just as enjoyable as this one! LOVE ALL, SERVE ALL.
"Nice resort - lot's of things to do"
The hotel/resort overall was very nice and the staff was extremely friendly. However, the first couple of days it was difficult to get enough bath & hand towels for 4 people.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for sending along your comments BC! We're glad you enjoyed the friendliness of our Hard Rockers but we're dismayed to read you didn't get enough towels during your stay. LOVE ALL, SERVE ALL.
"Great price; near the beach; all inclusive"
This is our second time to the Dominican and this trip by far was our best. The Hard Rock Resort really lived up to their motto - "where everyone is a Rock Star". They treated us like Kings and Queens. We were waited on hand and foot. The service was excellent and the food was out of this world. A must see resort.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the raving review, Linda! We're more than glad to read that this was your best trip ever! You're more than welcome to visit us anytime!!! TAKE TIME TO BE KIND.
"Great hotel, beautiful beach, great pools!"
We had a great spring break at Hard Rock. The staff was amazing, the beach was beautiful and the pools were great! The food was good and there was plenty of variety to choose from. Our kids loved it! The resort was clean, safe and very well run! We will definitely be back.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for staying with us for spring break, Rock Star! We're elated that our Hard Rockers made sure you were well taken care of and that you got to hop around our lovely pools! Come back soon! ALL IS ONE.
Great people and facilities, good food and freindly staff until you start to get calls at 8 am from the points department trying to sell you excursions an not included services. I complaines to the manager and he did not even offer an appology. Besides that I would come back.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Rock Star, while we're happy to read that you enjoyed our Hard Rockers' service and our facilities were were pained to read that you had some inconveniences with the Legendary team. We hope you'll keep us in mind for a return visit so that we can restore your brand confidence. Thanks again for your valuable feedback! ALL IS ONE.
"Great hotel loved it"
Everything was fantastic! Zen was amazing!!! We would definitely stay here againGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're excited to learn you enjoyed all we have to offer! Zen is definitely amazing and we would love to have you guys again! SAVE THE PLANET.
"Best stay in PC"
Gorgeous grounds, perfect location, plenty to do and wonderful staff.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya D, thanks for your 5-star comment! We're pleased you got to do so many stuff while you were with us! Come back soon! TAKE TIME TO BE KIND.
"Good for All Inclusive"
Nice overall property for an all inclusive. There is nothing around the resort so be prepared to stay in the hotel. Nice pools, good vibe. Good restaurants for all inclusive BUT service is hit or miss depending on the person who helps you - even though there are some outstanding staff, overall the service is below par and annoying. I would rather stay […] in a pay as you go place and have people try. Overall - very good for an all inclusive. Spa is nice. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey Ryan, thanks for sharing your comments with us. We're happy to read you enjoyed our property! We're dismayed to read that service wasn't up to par this time around, we did share your comments with our team for improvements. We urge you to visit us once more so you can see the difference. ALL IS ONE.
Food is ok. Pools arent too modern. A DJ would be great at all times when the pool is open.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive It was nice to read you celebrated your birthday with us! However, it was unfortunate to read that you didn't enjoy the food we provide nor the many pools we have. Your comments were shared with the team so thank you. We urge you to please visit us again so we can Rock your stay. SAVE THE PLANET.
"Great all inclusive with some issues"
We had a great vacation despite some minor things: 1. If you purchase the shared transportation through expedia, please make sure you don't use Blue Travel Services as the transportation company. They seem to try to con you into purchasing their excursions and use the name of"Expedia". So basically, in order for us to get our return confirmation for […] a pick up on our way back, they tried to state that it was "mandatory" to meet with their rep to "review" excursions. This issue is not with the Hard Rock but expedia must resolve these issues and not use this company. Great fully, we didn't fall this bait and switch and simply stated that we would contact expedia directly . 2. When we first arrived at the Hard rock we were greeted with cold drinks. At first, our room was not ready and we were put on the first floor. We had to meet with the manager, "Julie" in which we had to fight our way for a better room that was not on the first floor. Don't settle for the room if you are not happy. Make sure you get what you paid for. 3. AVOID at all costs, the vultures that stand in the lobby stating that they will help you with a tour around the hotel and the excursions. These are the"legendary" time share sales people that want you to sit in a 90 min presentation just to sell you a timeshare. Greatfully, someone else had warned us in a prior review so we took their advice and dodged these people. 4. WE LOVED MANUEL AND HIS STAFF AT ISLA!!! The best service and delicious food! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you very much for choosing our Hard Rock Hotel and for taking the time to share such incredible feedback with us angela; we're thrilled to hear that Manuel and our other Hard Rockers at Isla Rocked your stay! Overall, it sounds like you enjoyed an authentic experience that Rocked and we hope you'll keep us in mind the next time your travels bring you back to Punta Cana! Thanks again for your five-star review! TAKE TIME TO BE KIND.
Food was great, drinks were great, had a great time.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Rock Star, thanks for the five-star review! We're elated you enjoyed the food and the drinks around our resort! Visit us soon! ALL IS ONE.
Resort was very nice. Staff was mostly friendly, however several were very hard to understand. Time share people were annoying as they try to get you to go on a 1.5 hour tour constantly, everytime you walk near the lobby. Food was good for an all inclusive. Drinks were good too. Pools were all pretty good, however some close pretty early in the day […] to set up for private functions. Huge resort, so lots of distance between room and pools,beach. There is a transit vehicle that goes around the resort about every 10 min. so take that to save your legs. Rooms are massive, and well maintained. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you very much for choosing Hard Rock Hotel & Casino and for sharing your experience on Expedia, Grant!! We are thrilled to have received your recommendation and to have helped make your visit more comfortable! Come back soon, Rock Star! SAVE THE PLANET.
"Great resort...food should be improved!"
I spent spring break with my husband and two children and we had a great experience overall. My kids had a blast! Staff from the kids club were superb! I do recommend to improve on quality of food.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive It was nice to read you and your fam had a great time! We're pleased you enjoyed the service from the Kids Club! Rest assured that your comments on the food were shared with the Executive Chef. You can come and visit us anytime, Rock Stars! LOVE ALL, SERVE ALL.
Our stay at the hotel was a very short one, but enough to enjoy some of the nice restaurants, pools and bars. The room was awesome with a whirlpool for 2 and refreshments included. We attended a concert in the hotel facilities, and the restaurants were open late to accommodate the guest looking for food after the show.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the fabulous review, Rock Star!! We're more than glad to read that you enjoyed our restaurants and the suite you stayed in!! We hope that next time you can stay even longer!!! TAKE TIME TO BE KIND.
"The hotel is very good. The meat can be better."
Please the hotel must improve, checking and checkout process.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hello Rocker, thanks for the observations on the check in and out process and the meat served. We hope you give us another try so you can see the changes. SAVE THE PLANET.
"Something for everyone"
The rooms are just as awesome as they look in the photos. No exaggeration! If you want a quiet getaway they have quiet serene pools. If you are looking to party the main pool always has a dj and a lot of entertainment. The food at the restaurants is very good, but I was tired of it by the fifth day. The casino is awesome as well.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive it was great to know you had a blast, Rock Star! It's nice to read you enjoyed our suites and our many pools! We're glad you got to Rock your Luck in the Casino! We can't wait to have you back! TAKE TIME TO BE KIND.
"Nice Big Resort"
Big resort, so be prepared to walk...rooms are nice a big! Beach is perfect it was spring break so it was very busy. Zen was the best restaurant the reward points are kinda of a joke just be prepared to pay for any extra activities. Beautiful weather, soft sand and clear blue water...Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're happy you spent your spring break with us, Angie! We loved reading that you liked your suite and that our Zen restaurant was delicious!! Come back soon for more fun in the sun! SAVE THE PLANET.
"This hotel is very modern, beautiful and is huge."
If you are looking for luxury this is the hotel. The room have a jacuzzi on the middle of the room. The food is vey good and you have like 10 restaurants to choose. There 13 pools!!! the personal is very friendly and the do everything to make you feel pampered. You have your own mini bar and ropes for the bathroom But is a very huge hotel, they have […] large golf cars to take you around the hotel, but sometimes you have to wait 15 to 20 minutes for it. If you have a disability walking you should have a motorized wheelchair Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive It was an honor to host you both on your recent trip glory, and we are thrilled we were able to assist with happy memories! Thank you for choosing Hard Rock Hotel and for taking the time to share your experience on Expedia!! Rock On! ALL IS ONE.
"Pretty good, but..."
Room is fine for two singles or a couple with one child. Beds are doubles so not a lot of room. There is only a chair not a sofa in the standard rooms. You won't be disappointed in amenities or food. There is a full casino with Poker. Tip: bring single dollar bills for tips if you are there for a few days, No dollars available by ATM, only as a cash […] advance in the casino. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for your review and recommendation of Hard Rock Hotel, Rock Star! We are very happy that we were able to welcome you and hope to do so again! LOVE ALL, SERVE ALL.
This was our first time at an all inclusive and we loved it! The place was very clean, people were friendly and there was a lot to do. I LOVED the spa and my husband really enjoyed golfing. The only thing I would have changed was trying to upgrade to a room on a higher floor. We were on the first floor and felt like we were underground when we sat on […] the patio. The food was so-so, nothing to rave about. Zen was our favorite and we ate there twice. The pools were great, but on the last day we had trouble finding a chair and there were no towels. Otherwise we did not have a problem. The resort credits are kind of a joke, but we did use them for the spa and golf - we golfed after 2pm so got the twilight rate. We were concerned it was going to be really hot, but it wasn't too bad! Also, if you golf, you cannot use the resort credits for the club rentals. But you could use the credits for a ride-along, which is what we did. Overall it was a great trip and we really enjoyed our stay! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We absolutely LOVED your review, Melissa! Thank you so very much for sharing all the ways we impacted your stay on your first all-inclusive! Your acknowledgment of our Hard Rockers' efforts and the little touches we do to make a difference means a great deal to us. We are so pleased to hear that you enjoyed golfing and our Zen restaurant! We hope to have you back a second time! SAVE THE PLANET.
"Nice Resort but bad service"
We stayed for a weekend. Arrived at night, the check-in service was very bad. The attendant gave us few information and was clearly in a rush. We had to walk to hour room (about 20 minutes from the main lobby) since we get lost several times. The room was wrong, we asked for a king size room and we got a two queen size. The room was connected to another […] one with double door. We realized that by the smell of cigarettes coming from the other side. We called to change the room but there wasn't any other room available of that price. We had to stay!!!!!!!!! The Structure, the beaches and the spa are very nice. The dinning service too. We will not go back there, too expensive for the service provided. Read moreGenuine Expedia guest review
"Great place to get away from winter"
We had a short stay feb24-feb28, it was 80 and sunny everyday! Pools fantastic, staff mostly friendly, stay away from "resort sales" people they try to capture you to tell you how to spend resort credit which we cared nothing about we only had after travel a 2 day trip and I wasn't wasting anytime with them! They are aggressive. The casino was fabulous, […] plenty of clubs and placed to eat although the food was so-so. I was not a fan of the buffets, the absolute best restaurant was zen - best food best staff. Isla was the worst, yuck and not worth the walk. We stayed in building 4b - best spot, centrally located ( the place is huge!) overall a good trip if your not picky, we went for sun, beach and cocktails so it fit our bill perfectly. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're grateful for the awesome review, jenny! We are beyond happy that you enjoyed our pools and the friendliness of our Hard Rockers! Be sure to visit us again, Rock Star! SAVE THE PLANET.
No comments.,,Genuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the rating, Mr. Aguilar! We're happy your family vacation was a total hit! Visit us soon! TAKE TIME TO BE KIND.
"Outstanding hotel staff"
My family had a great time. We would go back again.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're glad you and your family enjoyed our hotel and are planning to come back, Kru!! Keep On Rockin' 'til next time! TAKE TIME TO BE KIND.
"Punta Cana's largest resort"
If you like big resorts, this one is for you. Though the resort is huge and one would expect the service to be impersonal, all of the staff are wonderful and can't do enough to please you. The restaurant buffet called "The Market" we found to be the best place to eat dinner every night. You can't go wrong with the selection and the nightly variety. […] The outdoor restaurant, "La Isa" was equally good for breakfast and lunch. We were also very pleased with our room location having booked on the concierge level. It afforded close proximity to the beach together with dining at La Isla and had quick check in and check out privileges Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive we're pumped to learn that your vacay Rocked! We're glad you enjoyed the service and the meals in our The Market and Isla restaurants! We'll be honored to have you visit us again soon! TAKE TIME TO BE KIND.
"Good stay but...."
The rooms are awesome, big enough, clean and luxurious. The Beach has a lot of waves an wind which is not good for a family with small kids. The food is OK. We are a family of 5 people and stayed in a Family Suit but when my kids asked for 5 towels the employee at the towel kiosk said that we all need to be there to have them.... Whaattt? So I was at […] the beach and needed to stop doing whatever I was doing to be seen? Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Fred, thank you for letting us know that you enjoyed the Family Suite you stayed in and our gorgeous beach! Our apologies for the inconveniences with the towels, we have shared your comments for further review so thanks. we would love to have the chance of welcoming you back again. LOVE ALL, SERVE ALL.
Nice Hotel, had a great time, few negatives, Room internet was unplugged and wireless service was bad, television had no movie rentals and most channels other then a few were in English. lighting in the room was confusing with what switch controls what lighting. Overall the hotel and rooms are nice design, but lacks the perfect finish detail. Food in […] all places was good. Did not like that i was approached as soon as i walked in to sign up for a vacation package. Wasted the 90 minutes the next day to get a dinner, in an all inclusive resort??? Vacation package might be good for some but not for us. Recommend that the hotel staff explains upfront that the welcoming is a push toward the vacation package. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hello Mark, thank you for letting us know that despite the few hiccups you experienced, you had a great time! Our apologies for the inconveniences with the Legendary Staff this was shared with their management for further review. It would be great if you can visit us again so you can see the changes. TAKE TIME TO BE KIND.
This hotel is everything it promises to be ! Seriously though ... Learn some Spanish before you go. The basics will really really help you get exactly what you want and need. The food was at par but not much higher then that. Trust me , you won't go hungry. The best restaurant during my experience was ipanema. The service was simply impeccable. The […] food was unbelievable. The meat was the best quality we had tasted all week and it was our last night there. Thank goodness we didn't miss out on that place. The buffets were just okay. Go with what they make you fresh !! Breakfast , get an omelette. That's your best bet. I wish there was a little more information provided as far as events go but really no large or substantial complaints here! I would totally go back Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We would love to have you back as well, Kristen! Thanks for the comments! We are glad you enjoyed the service and the food in our Ipanema restaurant! Keep On Rockin' 'til Next time! ALL IS ONE.
"Great party hotel!"
16 guys went here for a bachelor party and it was an amazing experience.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We loved reading that your bachelor party Rocked, John! We hope you guys can visit us again soon! Rock On! LOVE ALL, SERVE ALL.
We were in Punta Cana for a conference but stayed for a few extra days and I wish we had stayed longer. This resort is amazing and the staff was exemplary! We had no complaints about the hotel or any experience at the resort. The lady that serviced our room, Nuyres, was amazing! She went above and beyond every day, putting flowers on the vanity, making […] towel animals and keeping our room stocked and spotless. The food at every restaurant was perfect and there were tons of choices with perfect service! I can't say enough about how perfect our trip was! Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you very much for your lovely review, Kristina!! We truly appreciate you sharing your experience about our service and amenities! Our Hard Rockers specially Nuyres will be pleased to know how they made a difference in your stay, and will consider ourselves lucky to welcome you back! TAKE TIME TO BE KIND.
Did not have a good experience staff no very attentive room was not cleaned 1 out if 5 daysGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear herbie, while we're glad you liked the pools, we're pained you didn't enjoy the service by our Hard Rockers and the Housekeeping. Your comments were shared with the team so we can keep improving so thank you. SAVE THE PLANET.
The front desk staff seem to be clueless when it comes to money. They had no idea what Expedia was and tried to charge me for the room I was staying in twice when it was prepaid four weeks before the trip. They kept saying you paid Expedia not us so you must pay The hard rock HotelGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear guest, we're terribly sorry about the mix up at the moment of checking in. Rest assured that this is in no way our standard and that your comments were shared with our Front Desk Director. We thank you once more and hope to have the chance of welcoming you back. SAVE THE PLANET.
"Food is all inclusive but the food is not good ,"
Food not so good , the drinks are free but the taste of drinks do not entice you to drink more it not worth the money spent ,Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Jim, we were pained to read that you didn't enjoy the food in our different restaurants nor the drinks you had. We've shared your remarks with our Food & Beverage Director and we urge you to try us one more time so you can see the difference. TAKE TIME TO BE KIND.
"Best vacation ever!!"
The resort and staff was AMAZING. We did NOT have one bad experience. There was so much to do. The staff was great I felt like I was there priority the entire time!! Room was always clean and stocked. Everyone DEFINITELY needs one of these vacations!! I'm excited to return with our kids!!Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey there Jo, thanks for the awesome review!!! We're glad to know you enjoyed your stay in our hotel!! We sure can't wait to roll out the Red Carpet for you and your little Rock Stars! ALL IS ONE.
"Best vacation ever!!"
The resort and staff was AMAZING. We did NOT have one bad experience. There was so much to do. The staff was great I felt like I was there priority the entire time!! Room was always clean and stocked. Everyone DEFINITELY needs one of these vacations!! I'm excited to return with our kids!!Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks again Jo!! We sure loved having you here, Rock Star! LOVE ALL, SERVE ALL.
Nice place. Staff friendly. Great beach. Casino was fun. Food was mediocre but did not get sick. You go there not for the food. I'd go back again if they had vacancy.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hello skinrunner, thanks for sending along your comments. While we're happy you enjoyed our beach and the friendliness of our Hard Rockers, we were pained to learn that you didn't enjoy the food. Our Executive Chef has been made aware of your observations. We can't wait to welcome you back! SAVE THE PLANET.
"Short and almost sweet"
With only 5 days to visit, had to make the most of our stay. The staff there were very friendly and accommodating. The room is large and clean. Food was decent with the best restaurant being Toro. The only complaint was the constant pressure from the hotel sale sharks in lobby to sell upgrade packages for future visits. Left bad taste in mouth. Other […] than that, it was perfect and would definitely go back. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the comments about your stay in our Hard Rock Hotel, Al!!! We are so happy to read you enjoyed our Toro Steakhouse and the friendliness of our Hard Rockers! Our apologies with the mishap you had with the Legendary Team, this was passed on to their management. We can't wait to Rock your Socks again! TAKE TIME TO BE KIND.
"Very nice resort with tons of options/amenities."
Relaxing vacation with 2 kids. Lots of pool options.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We were elated to have you and your two little Rock Star in our hotel, RRH!!! Come back soon, paradise is waiting! TAKE TIME TO BE KIND.
"Nice but nothing special"
Huge resort. Never had to wait for a table in any of the restaurants. Room service was very fast. Food was good...but not great. Staff was very friendly.Genuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for sharing your comments about your recent stay in our hotel Tom!! Come back again so we can Rock your Sock this time! LOVE ALL, SERVE ALL.
"Best Stay Ever!"
"Hard Rock Hotel by far has the best staff I have ever encountered. When I left here I knew that I wanted to come here every year! They became my family from the Dominican Republic! This was my 1st anniversary/honeymoon/birthday and they helped my husband and I celebrate better than we could have ever imagined it! We stayed here from the 5th of November […] to the 14th. We went to all the restaurants on the resort except for the Mexican and Pizza restaurants. The market restaurant was a buffet that we went to for breakfast and it was pretty good. I loved the mangu and all the other Dominican food they made for breakfast. My husband ate more of the american food for breakfast and he like that too. The staff here was great and always in a good mood. Isla was the restaurant that made our trip! The food is fantastic and the night entertainment was so much fun.They have a band that plays salsa and meringue music and you can dance to it till 11pm. They have different themes like Dominican night and serve real Dominican food. Its right by the isla pool which is a low key pool with good swim up sushi. The beautiful smiles that greet you when you first walk in from Ingrid and Issa make you feel right at home. If you go there enough (like we did) they make it a point to remember your name and even your room number. Felix is the restaurant manager and I don't think he ever gets a day off. He is there all the time with a smile on his face. Virgílio was the first person to serve us and the ma Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey there Angela congrats and Happy Birthday from all of us here at the Hard Rock Hotel! We're glad that our Hard Rockers made you feel extra special! Thanks for the shout out to Issa, Ingrid, Virgilio and Felix! We can't wait for your next visit, we hope it's soon! Rock On! ALL IS ONE.
Very enjoyable and although there are little things that could have been improved.....there isn't anything worth complaining about....its a must go destination.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're elated to read you had a great time with us, Rock Star! We would love to have you back again soon! SAVE THE PLANET.
The best resort! The customer sevice and attention was great. Very clean and plenty activities to do.Genuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Jennyfer, we are pleased to read you enjoyed your stay with us, come back soon Rock Star! TAKE TIME TO BE KIND.
"Nice hotel , with great golf couse"
Golf course was great, staff were all very nice and helpful. Food in some of the restaurants was not good , e.g. Isla restaurant not good ! Toro, Zen , Ciao and pizzeria were the best. Shows sucked !! Pools were all clean. I would not recommend to someone who has a problem with walking, hotel and grounds are huge, requiring a lot of walking, but it […] does have shuttles. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for sharing your comments about your recent stay with us. We're glad you got to Rock your game in the golf course and the service of our Hard Rockers. We've shared your comments with our Food & Beverage Director about the restaurants. We would love to welcome you back so you can experience the changes we're making. ALL IS ONE.
"Excellent hotel by the beach"
I had a wonderful time at the Hard Rock Hotel in Punta Cana, The rooms were beautiful, staff very accommodating, and the food unbelievable was absolutely the best restaurants and staff. My favorite was the Brazilian experience. I would recommend that you try all the restaurants they are all excellent even down to the hamburgers and hot dogs on the […] beach. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya Debbie, we loved reading that you had such a fantastic stay with us!! We loved reading that you enjoyed the food at each of our restaurants and that your favorite one was Ipanema! We would love to have you visit us again soon, Rock Star!!! LOVE ALL, SERVE ALL.
"Too crowded at pools and beach"
We were there over New Year's week. Hotel at 98-100% capacity. Check in took 2-3 hrs- room not ready until after 5:30 pm, and not given rooms near our friends. There were absolutely NO chairs at any of the multiple pool areas or the beach, and we would spend 1- 1 1/2 hrs looking for seats. The food was mediocre- all breakfasts and lunches buffet-most […] restaurants had the same food. Dinners were mediocre as well. If you did not eat before 6:30, wait times were between 1 and 2 hours for dinner (they did not accept any advance reservations). Beach beautifiul, soft white sand, but water very rough- red flag most of the week. No water sports. College age daughter and friend bored, esp at night. Rooms/suites and grounds beautiful. Sometimes not given clean hand towels in our rooms for a couple of days. Plenty of bottled water, but mini bar not regularly refilled. Inconsistent service probably due to # of people at resort. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear guest, we were pained to read that you had some inconveniences while you were with us this past Christmas week. Rest assured that we are doing all we can to ensure that these issues get corrected. We thank you for bringing them to our attention so we can keep improving. we hope you'll visit us again so you can see the changes. SAVE THE PLANET.
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