"HardRock with the guys"
Hotel was great... But not so much for a guys trip. Its great for families and couples. Super clean, amazing rooms, amazing views and TOP NOTCH service... They treated us like kings! But as far as a guys only trip, not much to do unless you went way off the resort. The beach was empty and so where the pools. Mostly filled with couples and families. […] But, highly recommend this hotel to anyone who fits the mold. Food was great as well and available 24 hours. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive hey June, we're glad to read that you found our hotel to be great! It's unfortunate to read that the gang didn't enjoy their stay; since we're in low season we usually get families during the summer time since kids are out of school. Try us out around March or April; thank you for being our Rock Star and we look forward to seeing you again soon! Rock On!
"Relax in style"
Stayed at the Hard Rock in DR and loved every moment of it. Was greeted at check in with a drink and a rose. Front desk was great at getting my room located across from other members in my party. The Beach left is speechless with its beauty and serene moments. Had the pleasure of attending a beach wedding and the staff was on top of everything. Had […] minor issues with maintenance i.e restaurants being closed or safety boxes broken. However, they were quick to fix all issues. LOVED my stay. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi YOLO, thanks for the lovely comments! We're so glad you had a quick check in and enjoyed our lovely suites! We hope you can come back for another Rockin' stay! Rock On!
"Hard Rock Rocks"
The hotel is large but there are carts to transport the guests. The accommodations were EXACTLY as advertised, no hidden surprises - phenomenal! The staff attentive. The food was good, not all American but that is part of the experience. Would go to HR again and again. Pricey but definitely worth it. It exceeded my expectation.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey Philly native, we think you Rock too!! We're glad your enjoyed your stay at our hotel and the service as well! Come back and see us anytime, we look forward to having you! Keep on Rockin'!
A beautiful hotel but for me too big. You have to take a shuttle to move from place to place. Food was ok. But the staff deserve a AGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks so much for the awesome comments! We're thrilled to hear that you stayed in our Hard Rock! Be sure to come back again soon! Rock On!
Nothing but excellent reviews for Hard Rock Punta Cana. Room was spacious, the food was excellent and the staff was very friendly. Would definitely go back.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're so happy you had a blast, Ruben! We loved reading you liked your suite and the food in our restaurants! We hope to have you back again soon sipping on the Drink of the Day! Rock On!
All the staff at the hotel, without exception, are friendly and very hospitable. They were always smiling. The service was great! The food was exceptional. Everything was fresh.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for taking the time to review us, ricky!! We're glad you loved staying with us and can't wait to have you back again soon for more Rockin' times to come! Rock On!
"Nice hotel close to the main lobby"
I went to the Hard Rock for a wedding (Mycel and Erik) it was the best time I've ever had. I arrived early on Tuesday August 26 and made it a vacaton also. The restaurant were great didnt have to make reservation to eat, I like more service so I went to the Toro, Zen and El Gallo enjoy the food and service with a smile. Went to the Isla it was good […] but it's buffet style and I like service. My granddaughter every night we went to the 24 hour restaurant for her Warm Brownie and Ice cream the host loved her and they knew us all. Raquel was my favorite Host she was so pleasant everytime I see her she was always hugging me and made me feel like I was her Aunt. The wedding was on August 30 and it turn out to be the best weather and the recepition owe my God I felt I was in a Wedding show on TV. That date it was Iglesia concert so when we went to the bathroom the door to the concert would open and we could see a little bit of him... It would have been nice if he show up at the wedding and sing his famous Song now. Ballad con tigo... I went to the Rock spa OMG it was heaven... It was one of my best vacation I've had in Punta Cana... Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey Becky, you're a Rock Star! Thank you so much for taking the time to share your wonderful feedback with us! We're glad to read that the wedding was a total hit! We really appreciate your comments and can't wait to give you the Rock Royalty treatment again soon! Rock On!
"Great location! Right on the beach front!"
This was our first time out to Punta cana. We have 2 kids ages 7 & 15 they had an awesome time as we did also! The resort is really big we stayed in building 5B that was good location because you were close to the lobby and within walking distance to the pool and beach. The food was amazing Zen, Los Gallos a Mexican cuisine they walk around with a tequila […] cart and get flavor shots my favorite was pineapple. El Toro for breakfast was great your right by the water and they have a great variety of food. Main pool has entertainment and if you want peace and quiet they have serval infinity pools. If you decide to go out to Hard Rock you must try the local drink Mamajuana Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for the wonderful review, Maribel! We appreciate your time and the Rockin' feedback about the food and our many pools! Come back to visit us again very soon, Rock Star! Rock On!!
"presidential one bedroom suite."
Nice and roomy. Not a great view and we were on the second floor so there wasn't really privacy on the balcony. food was overall pretty good for an all incl. hotel. Hotel staff nice but lots of sales people and confusion during check in with resort credit which was super annoying. Also we thought we paid a few staff members for some Extras to be delivered […] to the room which never came!!!! Rip off! Lesson learned. So make sure u get a receipt! We had no proof, and those staff members were no where to be found in the next 5 days. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hello sonia, thank you for taking the time to review us. We appreciate your comments and are pained to learn that you didn't enjoy some aspects of your stay. Our apologies for the inconveniences you had we shared this with our Quality Department to ensure that this is being followed up. We're making some exciting changes in the coming months, so we hope you'll give us another try in the future. Hope to Rock with you again soon! Rock On!
The hotel is beautiful but lacks in the details and little things. Went for a family vacation found it a bit inappropriate at times for my 11 year old. I also found the staff to be a bit disinformati and not very helpful. we travel a couple of times a year have been to Punta Cana on previous trips and can honestly say I have had better experiences especially […] when paying for premium service. The room was nice but there where obvious holes on the wall, they where not fully cleaned and had a few broken parts. to conclude they have some work to do. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear chris, we thank you for your honest feedback on your recent stay in our hotel. Your comments are taken very seriously and we'll be sure to share them with the team so we can keep improving. Thank you once more for the feedback.
"Mass produced, lost in the numbers"
We booked through expedia.com and were told at check in that we needed to meet our representative the next morning for breakfast.... Which turned into a 90 minute sales pitch to get us to commit to future vacations. When we asked them if we could see more of the resort and get back to them, they pretty much said no.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear married w/kids we were dismayed to learn that you had some mishaps with the Legendary team. We did inform the Legendary Management about this so it can get rectified. We thank you for bringing this up to our attention.
"Beautiful upscale hotel, great for families."
The facilities are fabulous, very clean and inviting. The food was excellent as well as the food options. The beach furniture could use some updating and fixing, but overall, a great feel. The kids portion was by far the best on the island with waterslides and a lazy river. The only complaint is the air conditioning in the room could not keep up, it […] was too warm to sleep. Overall, it was a great resort... must be the best on the island. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Sandra thanks for the Rockin' comments, we're so happy you enjoyed all the things we have to offer! We hope you can come and stay with us soon! Rock On!
"Love the staff"
For the amount this hotel charges everything should be perfect and it wasn't. The lazy rivers current was broken, the jets in some of the pools were broken, when we arrived our refrigerator wasn't stocked and we had to request 3 times to have it done, and the theater where the shows were given had no AC! Besides all of that everything was great, from […] the people, to the food, to the drinks it really is a great experience overall. There was so much to do its impossible to get bored. The beach is also very nice and relaxing cause of the tikis and hammocks they provide. And don't worry about never being able to find a drink because people are constantly walking around no matter where you are asking if you need anything. The club, Oro, is a must if you are into that kind of stuff. I especially want to thank the girl the worked in the mini golf. I wish i had her name she was extremely nice. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive hey Ryan, thanks for sharing your glowing review with us! We were happy to read that you had a blast! Our apologies for the mishaps you had, this was shared with our Maintenance Director so we can improve in that aspect. Thanks so much for the kind comments about our Hard Rockers! We can't wait to have you visit us again soon! Rock On!
"Nice Hotel but not good in certain Areas!!"
The Hotel was very nice and big. However, very little staff spoke english, waiting time for restaurants was too much (hour&half) for Zen, the steak at Toro's was hard & full of nerves. The food was not great. No reservations allowed which made planning for my husbands birthday dificult, I had requested a birthday cake which never arrived to the restaurant. […] They later delivered to the room but placed the champagne in one end of the room & a small cake in another. The rose pedals and tea lights I requested for the room (delivered to recepcion by florist) were just placed on top of the bed in a bag. No Details at all!! The Spa was completely full the whole 4 days. We were only able to do it at the last minute which we were really rushed. 7th time to Dom. Republic....for the price, I would not recommend this hotel. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Joly, thanks for the honest review you've given us! We're dismayed to learn that you had some hiccups during your stay with us, this is in no way our standard and we're working to rectify these issues you've mentioned above. We thank you for the feedback and hope you'll give us another try.
The best resort I have ever been at. Make sure you take about 20-30 dollars in singles and just tip the bartenders and others that work there. There will remember you and make your stay that much better!Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Jason, we're glad you had a blast while you were with us! We hope you can come and Rock with us soon! Rock On!!!
It's very family oriented food was good staff excellent , facilities excellent . Only one prob the wifi signal wasn't strong enough for when I was in my room there was little or no signal. Other than that I'll recommend it to anybody who want a complete vacation . 👍 Rock Hard lolGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks so much for recommending us david! We're glad to read you enjoyed the attentiveness of our Hard Rockers and our luxurious facilities as well! We hope you can come and Rock with us soon! Rock On!
Right from the moment we drove into the resort, I felt let down by the "drabness" of the exterior. Inside the lobby was really no better. Pools were nice, but drinks were mediocre at best. The property is overwhelmingly massive. We were in Building 1A which was great for the pools and beach, but a hike to most restaurants. Speaking of restaurants ~ […] hibachi at Zen was great and the steakhouse was very good. Buffets were adequate. Italian and Mexican were huge let downs. There was really not much else besides swimming to do all day or night if you don't make a vacation out of getting drunk. The most disappointing thing was the fact that all inclusive was not really so. From the minute you arrive the staff shoves their members club and outside excursions down your throat ~ they don't let up. It was incredibly annoying. I have enjoyed other Hard Rock's, but after this experience, not only will I not return to a Hard Rock again, I will never return to Punta Cana either. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Rock Star, it was unfortunate to read that you didn't enjoy your stay; we only wished you would've left more impressed. Our apologies for the hiccups you had while you were with us, rest assured that these were shared with the team. We would be honored if you'll give us another chance to truly blow you away. SAVE THE PLANET.
"It is a great hotel. Beautiful facility"
We went to the Hard Rock on recommendation from a friend. Check in was easy and staff was very friendly! We ended up upgrading our room to a family suite which was perfect and not much too expensive. The pools were kept immaculate and getting drinks and food was very easy. All the food was excellent. My least favorite restaurant was the Mexican just […] because it was not was I am used to being from Texas. My one complaint and it's really nothing big is that the resort is enormous!! But with that said they do have oversized carts that take you where you need to go. I also was a little disappointed that they charged for the mini golf. Thought that should be all inclusive as well. I would highly recommend the resort for the outstanding food alone!! It's hard to find good food at most all inclusive resorts. We will definitely go back Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We loved reading your review about your recent stay robin! We're glad that from the moment you checked in 'til the moment you checked out, you felt like a Rock Star! We hope to have you guys back again soon! TAKE TIME TO BE KIND.
"This hotel is huge and has everything for everyone"
My wife and i went without our kids and the experience was increíble. Lots of food To chose from. The and the clubs were very good. Best on the island.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive hey Mamajuana, thanks for staying with us! We're ecstatic to read you and your family had a blast and enjoyed the food in our restaurants! Be sure to come and Rock with us soon!
"Nice resort but food not good"
The staff of hotel was excellent however food and drinks were not good.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey there thanks for the comments. We've shared them with the team so we can keep improving. Much thanks and hope to see you soon!
"Excellent customer service, restaurants, and shows"
I spent five days at Hard Rock. The only thing I hate was spending five of my morning hours talking to a Legendary Sales Rep. I would have appreciated if I was asked if I wanted to become a member and not having to spent five hours of my vacation time listening to three different sales rep. trying to convince me to buy and become a member. Personally […] for me I don't want to buy a membership where I can only visit two countries. Dominican Republic and Mexico. I like to travel the world and each year I go to different ones. Hard Rock membership was only to be good for Punta Cana and the Maya Riviera. Beside the five hour presentation the resort was awesome! I will recommended to family and friends but I'll warn them not to attend Legendary presentation. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya Indi, thanks for letting us know that you enjoyed your time with us! Our apologies for the inconveniences with the Legendary presentation, your comments were shared with their management for further reviewing.
"Close to all"
Service is slow but pleasant. Booking excursions should be done at the beach and not the lobby.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the review Rock Star! We would love to welcome you back to paradise real soon! Rock On!
"hotel is nice but..."
We took our two girls for their birthdays and had a good stay only there for 2 days though. Honestly property is large and property is very nice. Only complaints were that we had family of 4 in a room with 1 king bed and they wouldnt switch us. they sent a roll away bed and that is not a solution. Food was much better than the other resort we stayed […] at. The atmosphere was good but people at the resort were not as friendly as the first place we stayed. So I'd definitely encourage the hotel to get workers that love their job to show guests a good time. Also prices are waaay to high for things wait and get gifts somewhere else no kidding 4 things of candy was 31.00. its candy! also if you take excursions expect delays, we were told 4 hr excursion took 6:43. after all this I would stay here again with just my wife and I but wouldnt take my kids. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey aaron, thank you so much for sharing your Rockin' experience with us! We hope to you have you and your family back for even more time! Rock on!
"Good family option"
The hotel has great food specially in the restaurant La Isla, the service is very good. Me and my family had a really nice time.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We thank you for reviewing us Gustavo! Be sure to come back soon!
"Friendly Staff - Great Accommodations"
Hard Rock Hotel & Casino has something for everyone. We upgraded to a concierge package, and it was well worth the extra few dollars. Our room was beautiful and spacious. The staff was courteous and kind, always going out of their way to make sure we had what we need. Service by the pool was excellent. A wide range of restaurants to choose from, and […] the food was very good. Service was a bit slow because it was a little crowded, but food is worth any type if wait. Beautiful beach! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We loved the title of your review Rock Star! We're glad that our Hard Rockers caused such a great impression on you! We're glad you enjoyed the perks that comes along with our Caribbean Diamond Level (Concierge Level)! Come and Rock with us soon!
"Very large all inclusive resort nice beach and poo"
Overall facilities were nice and staff friendly, need to pay attention to details. Concerning items television did not work at check in, called for service it was repaired briefly, the same problem occurred the next night it was fixed again briefly and problem returned. At check in the room lacked towels, wash clothes and face towels, same problem the […] next day. Never had drinking glasses placed at bar in the room, which is particularly problematic when you offer free drinks from the minibar. Not as big of concern with the glasses since the liquor dispenser in the free minibar did not work. A/C was loud and blew directly on the bed, they need to fix this issue but could get very costly. All of these are not huge issues except when you want to bill yourself as a luxury resort, in summary they need to pay more attention to the details, there are too many other options in the same or lower price range to rebook at Hard Rock with this recurring theme. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear JJ, we were flattered to read you stayed with us this past July. However were were dismayed to read you had some inconveniences with housekeeping. We did inform our team about your comments and rest assured that they were evaluated carefully. We hope you'll visit us again so you can see the changes.
This is a must visit, the hotel staff was excellent, the food was great, the facilities were great. Massive number of pools, no reservations needed at the resteraunts and the rooms where great. Only downside I can think of is that the facilities are quite huge, but at the same time there is a tram that runs always. Beach was awesome, casino in the facilities […] was legit, the club out of this world. Definitly try out the Legendary packages and the Spa, was great. Best use of a resort credit I have ever seen. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're flattered to read your lovely comments about your vacay, Antonio! We are so happy to learn that you enjoyed the food and the amazing service of our Hard Rockers! We hope you'll come back soon! Rock On 'til next time!
"Hotel Gives us WRONG room"
We booked the presidential Suite at the Hard Rock Hotel in Punta Cana. Upon arrival they checked us in and took us to the room. The room description which was booked is the following: Measuring 2497 square feet (232 square meters), this room opens to a patio with ocean views. Get a good night's sleep with premium bedding and blackout drapes/curtains. […] The jetted bathtub is a great place to wind down; the private bathroom also has bathrobes, slippers, and designer toiletries. Complimentary wireless Internet access keeps you connected, and the LCD TV offers premium TV channels. You can unwind in your private spa tub. A minibar and a coffee/tea maker are provided. Complimentary bottled water, a laptop-compatible safe, and a separate sitting area are among the conveniences offered. They put us in a 400 sq ft room and i had to fight with the hotel for 6 hrs to change out room. They admitted that the hotel was at fault but told me sorry we wasted your day. You ask to speak to the GM and they just give you the run around. I WILL NEVER STAY AT THIS PROPERTY AGAIN. WORST EXPERIENCE OF MY LIFE Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Nate, thank you for sharing your feedback on your recent stay with us. It was unfortunate to read about the mishaps you had while you were with us. This is in no way our standard and your comments will allow us to keep improving even more. We would love to have you back so we can truly impress you.
"Great hotel and resort concept, but ...."
Great hotel and resort concept but fell slightly short in execution of design concepts and final tweaking and maintaining the concept. For example, the lighting in the Ipanema restaurant was very dramatic and "Vegas - like" with lighting up the large alabaster urns from within. However, closer inspection revealed many bulbs here and there needed replacement. […] Lighting in the Hard Rock terrace where live entertainment was held could have really been so much more effective and dramatic if the shallow reflecting pools would have been lit up at night. here again the design concepts are there, its just that they need to be executed correctly to make that wow visual impact. Maybe these small details go unnoticed to the average traveler, but attention to the small details makes all the difference in the overall experience. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hi Greg, thanks for sharing all of your comments with us! We have shared your observations with our Vibe Manager to ensure she's aware of your comments. We hope you can come and Rock with us soon! :o)
Wonderful helpful staff, complex is giant. Plan to check out other Hard Rock hotels in future.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for reviewing Rock Star! Stay with us soon!
"Best Vacation experience I have had so far."
This hotel is huge, the staff is very friendly and helpful you feel as though they are really going out of there way to make your stay an enjoyable one and the speak English as well as Spanish. The room was probably one of the best I have stayed in so far, it also comes with a Jacuzzi. There are lots of pools, long white sandy beaches, lots of restaurants […] to choose from, lots of activities such as mini golf, tennis, zorbing, biking, etc. What really made my vacation was the music that was playing around the hotel grounds and also inside the hotel, there are speakers placed all throughout hotel grounds and you get some really classic hits being played a mix of rock n roll and reggae it really made me feel relaxed. I really wish I could have stayed longer at this hotel. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We loved the title of your review, Andre! We're glad to read you enjoyed the great service provided by our Hard Rockers and the many pools in our hotel! We hope you can come and visit us soon, Rock Star!
"Great service, but bad food"
No doubt that Hard Rock is a great resort, great employees' attitude, great amenities and a great beach. Nevertheless, I was very disappointed of the food quality. I am a business owner with lots of employees and because of it, I like talking to employees from other companies especially when I see something out of the ordinary.......I found out by talking […] to them that the new administration is making lots of employees and resources cut. An employee was telling me that one restaurant used to have 30-40 waiters and now they barely have 14. That's why even to get a glass of water is a long way (you can see the stress in the employees' faces). I hope they can listen to customers complains and fix the system, otherwise they might not exist in the near future. Bottom line, this is not the quality of food I would expect from a 4.5 stars hotel. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hello Jose, thanks for reaching out to us. It was great to read that you enjoyed the service provided by our Hard Rockers and our lovely beach. It was unfortunate to read that you didn't enjoy the food in our different restaurants, rest assured that your comments were shared with our Food & Beverage Director to ensure that this gets rectified. We truly hope to have you back so we can show you the improvements we're making.
This is my second time visiting this hotel and it was better than the first time. Great Hotel, Good Food, and the daily Entertainment was enjoyable. The pool and beach area are spectacular. There is so much to do at this resort. My 2 complaints are: the room is filled with tons of Mosquitos. Even with repellent, I was eaten alive every night which caused […] me to have many sleepless nights. My second complaint is Club Oro. The club is extremely over priced for no reason. Entrance fee is $40 per person and drinks not included. You can hear the same music at the Moon Lounge and drink all night for free! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks so much for visiting us for the second time, Shea!!! It was great to read that you liked the food in our hotel and the entertainment by our Hard Rockers! We're already looking forward to your third visit back to our hotel! Rock On!
"Hard Rock Hotel"
I had high expectations for this hotel and it did not meet them. They gave us the room that was the farthest away from everything, they did not clean room, we had to call for them to send a maid. Hotel needs renovating, they seem to be painting it, the walls on the halls are dirty, some bathrooms faucets are broken. They do have good food and drinks […] I give them that. Overall it was a nice 4th of July weekend. Sincerely, P. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Paola, thank you for the candid feedback you provided us on your recent stay. We were dismayed to read that you were not happy with the service provided by housekeeping and the inconveniences you had with maintenance. We have forwarded your comments to both departments who are working on getting these fixed. We hope to see you again so you can see the changes.
Great stay will come again. Room service just needs to pick up food when called other than that GREATGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey, Alan! Thanks for taking the time to review us, we really appreciate your feedback on your honeymoon! Awesome to hear that you had a rockin' good time and we can't wait to have you back again soon! Rock On!
Staff was polite and very helpful. Grounds were beautiful and clean. Pools were gorgeous.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya kristen, thanks for the lovely comments! We're ecstatic to read you got to Rock with us and loved it! Rock On!
"Beautiful hotel. Great service and great amenities"
We had a great experience. We took our 6 years old and 8 years old son with us they enjoy it so much. There so many activities for the kids and adultGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hey there tim, thanks for sharing your awesome comments! We are so glad you enjoyed our Rockin' amenities and activities! We can't wait to welcome you back soon! TAKE TIME TO BE KIND.
Worst experience ever with the harassment by the timeshare like scam called Legendary Club. Went there to relax and did everything but. The spa was great, only place where I was able to relax because not even able to relax in the room with all the calls and voicemail by the Legendary crap. All the personnel were good except one lady near the pool who […] was very rude. I feel that it was way overpriced for what they offer. Couldn't find a coconut in the whole resort. The place is huge and only two transportation carts they should have at least two more ). I really wouldn't go there again there are plenty of other choices around that area. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear Joe, thank you for sharing your feedback on your recent stay with us. Our apologies for the mishaps you had while you were with us; comments like yours will help us keep improving. We thank you once more and hope you'll visit us soon. LOVE ALL, SERVE ALL.
Beautiful room! Very helpful staff! Celestial spa! I was made to feel like a Queen on this vacation! All inclusive food and drinks were excellent! I still had an amazing time despite getting sick the last day. When I hotel learning that I was sick, they called occasionally to check on me! 10 Stars!!! Very relaxing!!!Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for the Rocking review and positive feedback on your stunning vacay! We're glad you enjoyed the food and drinks in our restaurants not to mention the amazing service from our Hard Rockers who made you feel like a Queen! Come and Rock with us soon! TAKE TIME TO BE KIND.
"Overall great experience!"
This hotel is huge, but it's great because there is always something to do. Rooms are extremely clean, always had fresh towels when we needed them. Food wasn't bad either, although for dinner I would recommend ala carte over te buffet. Staff was great as well, if I was going to Punta Cana I would stay at the hard rock over anywhere else.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive It was great to read that you had an awesome stay! We're glad you enjoyed our endless activities and our spacious suites! Come and Rock with us soon! TAKE TIME TO BE KIND.
"Hotel Staff is Awesome"
Prefect trip! The hotel is great, plenty of pool, different restaurants with different flavor. But the staff made the trip what it was. Everywhere we went the staff was more than willing help, answer questions and point us in the right direction down to their native drink and what to get at the bar.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for taking the time to review us, Dee!! We loved reading that our Hard Rockers caused such a great impression on you! we would love to have you visit us again soon! TAKE TIME TO BE KIND.
Staff is rude. Hotel is huge/Alot of walking..The spa is amazing, the staff in the spa are awesome. One of the best massages I've ever had in my life..Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Dear guest, we were pained to read that you didn't enjoy the service provided, your comments were shared with the team for further reviewing. On another note, we're glad you enjoyed the Rock Spa and the staff there as well. Come and visit us so you can see the improvements. ALL IS ONE.
My experience in this hotel was fun, fun, fun. It was the first trip I take with my boyfriend and we decided that every year we would take a week off to visit Hard Rock in Punta Cana.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We are beyond flattered to read that you and your boyfriend had so much fun that you are going to visit us every year! We can't wait to have you visit us soon! LOVE ALL, SERVE ALL.
The hotel was nice overall. All f our food was very good and the staff was very nice. The pools were beautiful. I am not totally sold on the idea of the all inclusive experience in general. I also was not the biggest fan of punta cana. We did notice that the plates and towels were not the cleanest. But the maids obsessively cleaned our room.Genuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thanks for sharing your comments on your recent stay with us Amber. We're glad you enjoyed the food and service given by our Hard Rockers. Our apologies on regards of the plates and towels this was shared with the team so we can improve. We thank you for your comments. SAVE THE PLANET.
The hotel and its grounds are beautiful. Unfortunately the housekeeping services in the rooms are inconsistent. Some days our room was cleaned early in the day and we had turn down service. Other days the room was cleaned later in the day and there was no turn down service. Some days all of our towels were replaced and some days we got fewer towels. […] And our mini bar was not refilled for 3 days. The hotel had 1 week to impress us and while the facilities were beautiful the room services were not impressive. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for letting us know that you had a great time! our apologies on regards of housekeeping, rest assured that your comments were shared with our team so we can keep improving. We would love to have you back so we can truly impress you. ALL IS ONE.
Celebrated our Honeymoon at Hard Rock Punta Cana! Best decision we could have made! It was complete PARADISE! Beautiful weather, luxurious accommodations, fantastic activities, variety of restaurants to choose from, white-sand beaches, fun casino atmosphere, and overly friendly staff! The all-inclusive factor was so awesome! Everything we wanted was […] right there on the property of the resort...the only time we left was to go on a snorkeling with sharks excursion (which was completely escorted and organized by the vacation planners - highly recommended). We enjoyed the Spa (couples massage was fabulous), the MoonRockers (dune-buggy tour), and the horseback ride on the beach. We are so glad we chose this resort for our Honeymoon as we don't think anything else could compare! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for your review, we appreciate you taking the time to share your experience on your honeymoon with us, Kortley! We are most grateful for your recommendation and do hope we can welcome you back in the future...the cocktails are on us! ALL IS ONE.
"Best place to stay!!!"
I wish I was still here!! This hotel has everything you could ever need!! The food was excellent!! And there are SO many choices! The only thing I wish is that we were able to stay longer so that we could have tried them all!! The simmon mansion restaurant is a MUST! Yes you have to pay for this but it is worth every penny!! The beach was just beautiful!! […] The bars were at your hand when you were ready for another drink and you had your mini bar stocked for the walk to the bar!! The pools looked great! We were at the beach the whole time and didn't really stay at the pools but the pool food was great too!! Best vacation spot!!! This hotel is a MUST!!! Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Thank you for entrusting your holiday to us and for sharing your experience, halee! We appreciate your kind comments regarding the Hard Rockers' service, and will pass on to everyone. We hope we'll be seeing you all again in the future! LOVE ALL, SERVE ALL.
"My follow-up experience."
I was here January 2014. I liked it so it so much and it's safer than Mexico. I came back. I think the hotel probable looks at these comments. The food is a bit better. The staff works hard to please you. The weather this time was more cloudy and overcast but the same temperature. I got a cheaper room this time although I was the same concierge level. […] The spa is worth doing even with 20% tax. The tax added is probable what the experience is worth. For example the couples massage was listed at 1300$ us. The tax put the real cost of out of pocket expense at 300$ which it was worth. The casino is ok. We lost this time but the slots let you play a long time time before you eventually lose. The food is bland but at least you don't get sick . My only major complaint was the wine in rooms. They stock the rooms with liquor but no mixer. Not sure if anyone does straight tequila, vodka, rum? The beer is kept full. No wine . I had wine in the room when I got there but when I asked for more they said it's not included. The wine is 2$ chuck so wine drinkers be wary. The beer drinkers and hard drinkers get it better. Just do you know the previous time the Brazilian steak place gave us a bottle of wine to take with us but we never drank it. The bottom line if you are willing to spend the money and are not too picky then go there. My conversations with Canadian guests is they pay less than Americans . Also my South American guests said the same thing. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We can't thank you enough for your lovely review of Hard Rock Hotel, himble traveler! It was very kind of you to recognize our Hard Rocker, they will be thrilled! We hope this is the second of many visits, Rock Star! SAVE THE PLANET.
"Expectations were met"
I must say, I was definitely pleased with the Hard Rock. For the most part, the staff spoke both English and Spanish. This was a plus for me because my boyfriend and I spoke very little Spanish. The staff were all very pleasant and accommodating. Our suite was well kept, modern, clean, and comfortable. Cleanliness and comfort are big deals for me because […] my own home is clean and comfortable. Albeit I had no plans on staying in my suite for the majority of my vacation, I still want a comfortable and clean place to lay my head when I do decide to take a catch some zzz. I truly appreciated the fact that "all inclusive" literally meant all inclusive! We did not pay for a single meal! The facility had 8 or 9 restaurants for guests to choose from. Our favorite was Torro and our least favorite was Ciao. The only complaint I have is regarding the food. There was an array of food available for breakfast but some of the food was cold, such as the french toast. I also did not care for the way they seasoned and cooked some of the food. My least favorites were the lobster, shrimp, burgers, eggs, nachos, fajitas, quesadillas, and cheesecake (just to name a few). But there were some tasty treats that we kinda stuck with such as the pizza, cinnamon rolls, ice cream, stewed beans, bacon, steak, grilled chicken, fried chicken, ham, and cereal (again, just to name a few). All in all, we had a great time and even though the food could be better, I would definitely stay there again. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive We're elated to read that you and your boyfriend had such a great time, Nina! It was great to read that our Hard Rockers impressed you guys with their service and friendliness! Our apologies on regards of some food items being cold, our Executive Chef has been made aware of your comments. We would love to have you back so you can see the changes we've made! TAKE TIME TO BE KIND.
The room was very comfortable. The staff is very attentive. The pools are very nice. They cook food at a few of the pools for lunch which was nice so we didn't have to change to go to a restraunt. There are very few rooms that are ocean view. They are only in the front of section A buildings and you need to be on the 3rd or 4th floor. I wish I had known […] since the ocean is so beautiful. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel & Casino Punta Cana All Inclusive Hiya Bob, we're so glad you stayed in our Hard Rock Hotel! We loved reading you enjoyed the suite you stayed in and the service of our Hard Rockers! Visit us soon we can Rock your socks! ALL IS ONE.
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