If you came to gamble then you are in your glory. Plenty of opportunities all day and night. If you came to relax and NOT gamble, look elsewhere. There are few amenities besides the restaurants. No pool.....no gym.....no sun deck chairs.... The restaurant service and food was excellent, but the ambiance was old and showed it. The room furniture badly […] needed replacing as did the old TV. Read moreGenuine Hotels.com guest review
Great, but the beds are too soft.Genuine Hotels.com guest review
"Amazingly clean and comfortable!"
Frankly, I was surprised how nice this place was. I've stayed in hotels in Joliet, and this is the nicest. I've also stayed at Harrah's properties in Las Vegas and Laughlin, and this surpassed those in terms of cleanliness. I got in late and didn't use any restaurants or other amenities but I would sat here any time and the price was right!Genuine Expedia guest review
The customer service was great and the hotel is convenient to where I needed to be and a great price. The problems I encountered, however, I'm sure this will seem minor is that when I entered the room, the pillows were arranged asymmetrically on the bed. Also, I needed a toothbrush and did not feel like driving to get one, so I went to the Sundries […] store in the lobby. They were out. So the staff offered to find one in housekeeping (but were unsure that they had any). I get up to my room and someone has one for me in a box (with toothpaste). However, when I took the toothbrush out, the wrapper was open, AND the toothbrush smelled like toothpaste, so I was still without a toothbrush. Read moreGenuine Hotels.com guest review
the Hotel and Casino I Found To Be Awesome. The Food However I Was Disappointed In. I Was Only Able To Try The Food At Paula Deans But I Was Less Than Impressed. With Bland Cole Slaw And Dry Bbq It Very Much Did Not Live Up To The Name. All Of The Staff Members Were Very Helpful And Very HospitaBle I Would Most Definitely Visit Again.Genuine Hotels.com guest review
"Harrah's = win!"
We chose this hotel soley on the reviews and online pictures and it was a total success! We were very pleased with the stay, especially for the price. Service was top notch, our only gripes being a dirty coffee table in our room and not being able to drain the tub. Would love to go back!!Genuine Expedia guest review
"Great hotel for the money!!"
We've been to some very below par hotels lately so his one was a welcome surprise. Nice big rooms with no problems whatsoever.Genuine Expedia guest review
"Good rates, good food, great hotel!"
It was a very beautiful room - large bathroom. The room was large too. The hotel had a casino and the only drawback was that I lost money!Genuine Expedia guest review
We will not stay here again. The room was flithy. We have nothing good to say about this facility.Genuine Expedia guest review
The Hotel Staff was extremely Friendly, and accommodating. It was perfect with the room upstairs from the casino and restaurants. We plan on returning oftenGenuine Hotels.com guest review
It was very nice. I really enjoyed the surrounding area.Genuine Expedia guest review
"It Was A Honeymoon Present"
I am very disappointed to find out that they were not comfortable and this was my gift to them.Genuine Hotels.com guest review
I wasn't impressed with the set up for parking, but loved the hotel and hotel employees.Genuine Hotels.com guest review
"Nice room, but"
Stay was ok, hotel was nice and clean. Only problem was outdated TV. Also, very quiet and none smoke smell in hallways. Did not care for casino slots outdated. Ate at Paula Deans Restaurant was very pricey for what you got and food was just ok. Server was very good but, cashier was very rude.Genuine Hotels.com guest review
"Great hotel even if you aren't a gambler."
Rooms are large and very nice. Low price for great room. I think they price casino hotels low and make up profit on the gambling and restaurants. Since I don't gamble, it's a great deal for me. I wouldn't take a kid though. Nothing for them to do at hotel or in general downtown area (that I know of). GREAT restaurant 2 blocks away called the "Department". […] I'm mid 50's female and felt safe walking there after dark. Read moreGenuine Expedia guest review
"Business trip held at Casino"
Stayed two nights for business. I was happy with the large comfy, room and the bed was the same. The bathroom is huge, plenty of room for two to get ready. I thought the room was warm and comfortable. The Casino is great, staff at both the Casino and Hotel are excellent. I would stay here again.Genuine Hotels.com guest review
"Drunken Stupor 2013"The Aussie Returns !"
We've been traveling all over the U.S.A., and never have we been more happy with the SERVICE of a hotel ! Thank you Joliet for a great time ! See you next "binge"Genuine Hotels.com guest review
"Enjoyed the night"
This would probably be a comped room for someone who has a few more points on their casino account, but what I paid for it I will not complain. Room was clean and fresh. I was surprised though with the free wi-fi. Every other casino hotel I've ever stayed at has never had free wi-fi. Older tube type TV but it was in good condition. Fairly standard cable. […] Overall a good place to stay if you're playing at the casino Read moreGenuine Hotels.com guest review
"The room was big and beautiful!"
I would definitely stay here again :) The bathroom was big! The room was beautiful and the bed was comfortable! Everything was clean and the staff was nice! Well worth the price!!!Genuine Hotels.com guest review
We experienced 2 false alarms (fire) while asleep. This disturbed our sleep and cause anxiety after being awaken for no reason. We also had to request a different room due to smokers in the room next door. Their smoke was strong and spread to our room and hall. Staff was friendly...always said, "hello".Genuine Hotels.com guest review
Great room conveniently located for entertainment in Joliet.Genuine Hotels.com guest review
Their was dirty underware in my room above the tv for two days and is more than likely still there. In room 608 Not happy about that at all..Genuine Hotels.com guest review
"Keep going back"
I've been to this hotel 3-4 times already. Even though the hotel is in the heart of Joliet downtown right next to a busy street, you can hardly hear a beep in your room. Rooms are spacious, clean and comfortable. Staff is very courteous and they always let me check in early with a very minimum fee. It's a great hotel at an amazing price.Genuine Hotels.com guest review
The staff was very friendly,helpful and informative. The valet service was excellent. My car was available when called for and warm. The bell service was prompt and helpful. I really enjoyed my stay and look forward to returning in the future.Genuine Hotels.com guest review
Wasn't really impressed with the hotel. Staff were nice but didn't follow through. I had trash on the table in my room and asked someone to come clean the table. The rest of the room looked fine. They never came to clean it. The walls are very thin. Bathtub was large and very nice. Beds were very comfortable. Due to my company staying there often, I […] will have to deal with it but I'm not sure I would stay there for leisure. Read moreGenuine Hotels.com guest review
It would have been nice if there was a breakfast available within the hotel before 7:30.Genuine Hotels.com guest review
"Definitely would return!"
Very much enjoyed this hotel. The location was perfect as my daughter & her friend were attending a concert at Mojoe's which was only a couple of blocks from the hotel. The area is well lit & I felt very safe walking over to get them. The casino has many options, but too many 2 cent machines for my taste. They had 3 areas of table games & offered free […] soda & coffe at different spots in the casino as well. I gave the comfor of the room a 3 as the doors are so thin that people out in the hallway were having conversations with the housekeeping staff & it was virtually like we didn't even have a door on the room. It was so loud at night & in the morning! Everything else was lovely. I would request a room at the end of the hall next time! Read moreGenuine Hotels.com guest review
The room was large and comfortable; it was a bit difficult to find as there was no signage in the town other than the building itself, but only one wrong turn was involved. Free valet parking was a godsend. There was a charge for early checkin (at 3pm rather than 4pm) that was a surprise but it was not a big deal.Genuine Hotels.com guest review
We stayed here while driving through IL and it was a fine place to stop for the night. Front desk staff was very nice, good dinner options, and the rooms were huge. Beds were nice but a little on the hard side, so we woke up with sore backs (but we're spoiled at home with our memory foam beds).Genuine Hotels.com guest review
"Harrahs for Fun"
My friend and I were very pleased with our overall experience with Harrahs Hotel. The room was a very generous size and comfortable. Was perfectly located for our need.Genuine Expedia guest review
it was great,i would stay again if neededGenuine Hotels.com guest review
I was hoping for a nice place when I booked my room. This was my first stay at this motel. I cam here because the price online was very good. When I entered my room I was very surprised at how spacious the room was. It was very cleam and very comfortable. My room was a GREAT for the price, and I do travel often. I will be coming back again.Genuine Hotels.com guest review
"close to client"
Great a usual!Genuine Hotels.com guest review
"Stay of Excellence"
It was a Wonderful experience staying at Harrah's Joliet Casino & Hotel. We look forward to returning soon. The entire staff was Superb!!!!!!!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"business and pleasure"
i do not think is is fair to give the hotel/restaurants/casino a 4 because one old lady was bothered and rude because she had to call the valet.Genuine Expedia guest review
"close to everything!!"
excellent staff!!!!!! everyone was super courteous and helpful.Genuine Hotels.com guest review
You could not ask for a more positive experience. From the valet to front desk to the servers it's obvious these employees are well trained, happy, a give you a good feeling after coming in to contact with them.Genuine Hotels.com guest review
"I Don't Gamble!"
Great value. The room was clean and quiet, and apart from the sink not working, everything was fine. The in-hotel meal selection was good - I was able to have a made-to-order fish dinner and another excellent fresh made omelette for breakfast. No complaints!Genuine Hotels.com guest review
"Very friendly and cordial staff."
Great place. Lucked out and tried the Paula Deen buffet. Best I have ever had!!Genuine Hotels.com guest review
Only issue is that they wanted to charge $10 extra to check in before 4:00, even if it was only 10 minutes. Had to sit in lobby and wait until exactly 4:00.Genuine Hotels.com guest review
This was in the top 5 of cleanest hotels I have ever stayed. Very well kept and friendly staff.Genuine Hotels.com guest review
The stay was wonderful. Everyone was so friendly. Valet parking was good to have.Genuine Hotels.com guest review
"Cost-effective alternative to Chi-town Hotels"
Room was large, very clean, and well appointed. No public lobby for reading, meeting, relaxing. Clean, well-kept fitness room. TV was a small (19"?) CRT with only the most basic channels. Dining was expensive in the casino restaurant. I would recommend leaving the premises for meals. Free covered parking.Genuine Expedia guest review
Loved the room, spacious and very tastefully decorated, would definitely stay there again.Genuine Hotels.com guest review
We were most disappointed in the room. We had requested a nonsmoking room and when we opened the door to our room all you could smell was stale cigarette smoke. We asked to change rooms but unfortunately were told the hotel was booked for that day. We also requested a room with a king size bed but the pillows weren't even standard size. While at the […] casino, I had ordered a glass if Chardonnay wine and received something that wasn't even close. First time visiting and wished our experience could of been more enjoyable. Read moreGenuine Hotels.com guest review
We had a great time but.... Little pricey for just a room. Card keys did not work properly. Casino bathroom inconvenient. No bath mat in shower. Staff was pleasant for the most part.Genuine Hotels.com guest review
"Hotel room was fine but casino was a bust"
I would not stay here again. The room was o.k., but I booked it because I wanted to have fun at the casino. It was not entertaining and compared to vegas or the casinos in my state, it was VERY expensive. You didn't get free drinks while playing table games which isn't always a given, but a bottle of domestic beer was $4.50. Too much.Genuine Hotels.com guest review
"Couples great place to stay in Joliet"
Coming from a rural area we weren't sure what to expect. Hotel staff was very friendly and hospitable. Public areas were very clean. Lots to do at the hotel if you enjoy gambling. There were 3 restaurants and a walk-up bar outside the casino that had great food. Also an area for a band to come and entertain. Also a starbucks was convenient and refreshing […] in the morning if we were on the run. More food and drinks inside the casino, but didn't have the chance to try. Was disappointed that there wasn't a flat screen tv in our room. Pillow top bed was comfy. Bathroom was enormous! Didn't like the fact that the hotel did not have anything but a phone book to see what else there was to do in Joliet/Chicago outside of the hotel/casino. I understand they want you to stay and play, but gambling wasn't our idea of a good time. So we didn't venture out much at night. Thank goodness we were busy outside the hotel during the days we stayed. We were glad we stayed at Harrah's, knowing the quality since we didn't know much about the Joliet area. It was a bit pricy, but worth it. Read moreGenuine Expedia guest review
We'll I used a third party booking site and I was told breakfast was included. I booked two rooms for contarctors for one evening with the potential of booking another night, as long as we had told the staff at the desk by the morning. I had one group be able to stay in there room and the other was told you were booked and had to leave there was no […] room. When I had called the management staff they were not very helpfull at all and said there was nothing they could do. I am not happy with the situation and will not be back. We will be spending alot of time in your area to take care of bank owned homes and I will not be using you anymore. People make mistakes but not offering anything after this happened or a sorry I feel is very unbussiness like. For such a large hotel that deals with alot of customers I am very suprised at the response I was given. Thank You Read moreGenuine Hotels.com guest review
GORGEOUS HOTEL ROOM ..SUPER CLEAN AND BEAUTIFULLY DESIGNED...COMFY KING SIZED BED & SPACIOUS LIVING ROOM AREA..NICE BIG BATHROOM..WOULD STAY HERE AGAIN AND AGAIN.. STAYED FOR OUR ANNIVERSARY BUT REALIZED WE DON'T EVEN NEED A REASON TO STAY THERE AGAIN.. WE WOULD STAY THERE ANYTIME! ATE & GAMBLED IN CASINO LATE INTO THE NITE BECAUSE WE HAD A NICE ROOM […] TO COME BACK TO & DID NOT HAVE TO WORRY ABT DRIVING HOME AFTER DRINKING.... ALSO TOOK ADVANTAGE OF THE 24 HOUR SNACK STORE AT 4 A.M. ! HA HA!! GO HARRAH'S!!!!! Read moreGenuine Hotels.com guest review
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