"Poor Customer Service"
I arrived at the hotel at 11:40am and wanted to check in 20 minutes early (before they usually start checking in) as I had a meeting at 12:00 noon that would not end until 5:45pm. I went to the Reception Desk to obtain a room to drop off my bags and freshen up before the meeting. I was told that there would be an "Early Check In Fee" of $15.00. I asked […] if they were sold out the prior night and I was told that they were not and less than 50% of the rooms were filled. They had many rooms cleaned and available and I thought it was poor policy and customer service to Nickel and Dime a guest that was wanting to check-in 20 minutes early considering they had many rooms open to assign. I can easily afford the $15.00, but Out of Principle I did not check in early. The Buffet (which I rather not eat at) was not open as they were renovating it. The Hotel Restaurant (which does not have much in the way of any atmosphere) closes at 9:00pm so if you want to eat you better not be a late eater since the only other place is a Kiosk Diner in the Casino. There is not much close to the Casino in the Downtown area to walk to and it is not the safest places to walk around at night in the dark. Read moreGenuine Hotels.com guest review
"Very nice room at a very, very reasonable rate."
We had a very nice stay. The room was extremely clean and comfortable. The restaurant choices weren't quite what we liked but that is our personal preference. I asked for a room close to the elevator and they gave us one right by the elevator, very accommodating.Genuine Expedia guest review
Flat screen tv would have made my rating even better.Genuine Hotels.com guest review
"Upgrade your beds and TV"
Beds were terrible. Each one had a valley in the middle big enough to hide a body! Really makes it hard to sleep. Very few electrical outlets. First time I have seen a Tube TV in a hotel room in a while. No shuttle service, and when I asked the front desk if they would call a cab for me, they indicated that there was a phone by the front escalator and […] I needed to do it myself. Sink was clogged when we first got into the room. Expected better conditions and service for the price of the hotel. Would not stay here again. Read moreGenuine Hotels.com guest review
I did not like being awaken by an alarm in my room at 2am. Could not contact front desk to find out what was going on. Finally after 20mins then an announcement over intercom that it was a false alarm. To long to clarify, someone from staff or security should have been visible to ask what was going on, we were asking each other on my floor.Genuine Hotels.com guest review
"Cross country drive"
Convenient for cross country drive. Well lit parking lot. Restaurant son premises. Large clean roomGenuine Hotels.com guest review
Very thin walls. Slow draining sink but excellent room for the rate.Genuine Expedia guest review
Great experience, staff, customer service, rooms, coffee, cleanliness, room size, and shower!Genuine Hotels.com guest review
Downtown Joliet is run down and feels unsafe at night. First night stay (of two nights) was not good as I was put into a smokers room despite requesting a non-smoker room. I understand sometimes this is beyond the hotels control because a former occupant may have smoked in the room not caring about the rules. Room was very clean but hotel has almost […] no soundproofing between rooms. Read moreGenuine Hotels.com guest review
"Nice Hotel and Fun Casino"
It was a very comfortable stay, and I like the casino.Genuine Hotels.com guest review
Beautiful hotel, all workers friendly, would definitely recommend to anyone.Genuine Hotels.com guest review
The stay was good. I was there overnight for a concert. The Casino was good too. However, I was a little shocked to see a tube TV in my room. The flat screen is no longer a luxury in 2013. The hotel should upgrade to flat screens, even if they're 32". All in all, a decent hotel.Genuine Hotels.com guest review
"Not a great place to stay"
The hotel started out nice, we want to our room and it looked like it was from the 90's. Very out dated. Went to dinner at the " Restaurant", the food was horrible. The waitress didn't charge us thought. We did win a little from the casino, so I quess it wasn't all bad.Genuine Hotels.com guest review
We had an excellent room. We really only stopped on our way to our next location to sleep. The bed was comfortable but it was a bit noisy throughout the night due to the folks in the next room arguing.Genuine Hotels.com guest review
"Overnight in Joliet"
All was well except for the condition of the remote for the TV. I have never seen a nastier, dirtier remote! Yikes! I hesitated to touch it to control the TV. Also, there was an odor when we entered the room. The young man who turned on the refrigerator said he would take care of the smell and "bombed" the room for us while we were out. The service […] was exceptional from the valet, to the people at check in, and onto the young man who helped us in our room. Read moreGenuine Hotels.com guest review
"My first Harrah's"
Rooms were huge. Staff was very friendly. Heat didnt work in first room, but they transferred us to another room immediately. Highly recommend for the value. Beds were "juuuusstt right."Genuine Hotels.com guest review
Harrah's is great! The rooms are large and very comfortable. I was very impressed by all of the employees. Everyone was so pleasant and helpful. The restaurants offered up good food too.Genuine Hotels.com guest review
The room was pretty nice, but the location and the overall vibe was a hindrance. There is no way that I would stay there on the weekend-seemed like it would be a sketchy crowd. The biggest surprise was the taxes and room recovery charges. It added about $40.00 to our bill. Even though the room was pretty nice-and fairly clean-Based upon how far out […] of the way, taxes, surrounding neighborhood and overall feel, our family all agreed that we would not stay there again. Read moreGenuine Hotels.com guest review
"Nice room. Great downtown location"
Pleasant day in Joliet.Genuine Expedia guest review
"Enjoyed the stay"
I was there for single night stay on business. I don't think there is much more around the area other than the hotel but didn't get to explore. The room was nice and large and very clean. The restaurant was okay and would maybe explore some local near by places first. If there again, I would have no problem staying there again.Genuine Hotels.com guest review
"Top shelf...real bargain"
This hotel should be double or triple the price...... rooms are first class....Genuine Hotels.com guest review
"Great but for a few little details"
It was a great room and a great time, still I dont understand why the pillows were so small, made sleeping a problem, but i didnt sleep much so it was ok, also, its odd to see an old tube TV in hotels of today, but i didnt watch much TV so that was okGenuine Hotels.com guest review
"ok for a casino"
only problems i see is the restaurant closes about 9 pm and the remote for the tv didnt work; other wise was over all ok stayGenuine Expedia guest review
"stayed for business travel"
the hotel staff was friendly. the fine dining was not so fine. the steaks were disappointing. the meat seemed old and tasteless as far as seasoning. the only taste was old meat. i should have complained but i was entertaining a business guest and didn't want to draw attention to my disappointment. my guest later indicated his meal wasn't as good as […] he expected for the looks of the place. The room was comfortable. I would stay there again. Read moreGenuine Expedia guest review
We had never stayed at the Joliet Harrah's before, but the price was right so we decided to give it a try...it was a great experience from the very comfy, cozy & clean room to the great food and overall ambiance of the staff. I would recommend this to anyone who likes to visit casinos and wants easy access, clean comfy rooms, great food and a really […] nice overall experience. Read moreGenuine Expedia guest review
"worth a stay"
Our ‘Luxury Room’ with kind size bed was very spacious and clean, although there were a few stains on the carpet and bed runner. It was comfortable and quiet but we missed a desk for the laptop. The huge bathroom had a separate toilette. The view was not bad. Straight across was a parking lot but we could also see the river. We are no gamblers but appreciate […] a nice hotel room for a good price and that was exactly what we got. We ate at the casino’s Aces diner because we didn’t want a big meal. The pizza and the Reuben sandwich were good value for the money. Although the casino is in the town center the area looked very deserted all the way around. All the staff, even though the ones we met on the way to the parking garage, was extremely friendly! Read moreGenuine Hotels.com guest review
Staff was friendly and room was spotless.Genuine Expedia guest review
Furniture and TV are dated and need replacement, but otherwise very nice. Very large room, marble entry, very nice bath, very comfortable bed, excellent lighting. No desk but good wi-fi. Will be staying there again shortly.Genuine Hotels.com guest review
"Run far far away"
Not a good deal, the room was just okay and the food was absolutely horrible. Do not go near the buffet.Genuine Expedia guest review
This was the best place I have stayed in many years. I room was beyond my expectations. I would recommend Harrah's to anyone looking for a pleasurable and restful night away.Genuine Hotels.com guest review
Great for the Money. If they added breakfast it would be super-greatGenuine Hotels.com guest review
Everything was nice but the rooms are outdated. They still have tube tvs and decor is outdated as well. Overall the hotel is nice and the staff is very nice.Genuine Expedia guest review
"did not stay not happy"
We were supposed to have a smoking room and it was not so we did not stay there. I would like a refund!!Genuine Hotels.com guest review
Great place to stay and great customer service abducted hotel housekeepersGenuine Expedia guest review
"Very friendly, great rooms"
Terrific staff, very nice large rooms- will definately return!Genuine Hotels.com guest review
"A Pleasant Safe Stay"
My family needed a safe place to stay at near the New Lenox Childrens Hospital and I had heard some good things about Harrahs from some friends. We had a high quality room at a reasonable rate, and our rooms were on a floor that had restricted access. We're planning on coming back!Genuine Expedia guest review
these rooms could easily be double the price.. .... The rooms are that nice. Direct access to the Casino make it even better.Genuine Hotels.com guest review
"Perfect for my meeting location"
Arrived a little later than we intended. Staff was very helpful. Valet held our auto while we dashed up to register and run to our room to change for an evening meeting. It was nice to know the vehicle was being watched. Everyone gets kudos from us! The location was only a few blocks from my main meeting, and convenient to the evening engagement we […] had arranged. The room was spacious, well appointed, very clean and really comfortable. Clean room, hot shower, comfy bed. What more can one want in a hotel? I have also been a guest at the Harrah's in Tahoe. Both were great! Read moreGenuine Expedia guest review
"How to tick off a new customer"
After a 4hr journey to get there, we arrived a little bit early 2hr. We went to check in and told there would be a early check in fee $10.00 if we wanted to put our bags in room. Never heard of such a thing. Did not check in at that time and came back after 8pm. Don't they know they lost at least 4hrs of us being in casino.(THEIR LOSS)...Had to say […] the room was very nice and clean. We will not being going there again!! Read moreGenuine Hotels.com guest review
"Excellent place to stay"
This is a fabulous place to stay. The room was very large and comfortable. The casino was smoke free. Just beautiful. Was a 5 star for us.Genuine Hotels.com guest review
Hotel was ok, location is by the riverGenuine Hotels.com guest review
Walking distance from the train. Staff extremely friendlyGenuine Hotels.com guest review
Woke up at 2 am to a knock on my door. What looked to be a prostitute was knocking on my door. i told her she had the wrong room but she kept up. i called the front desk and they sent someone up and lady disa ppeared. An hour later she is knocking on my door again. I got very upset and she ran away. Couldn't sleep the rest of the night wondering why […] this was going on and who was going to show up next. horrible experience Read moreGenuine Expedia guest review
"Not worth it"
We booked our room here because it close to where are our wedding was being held at. I thought it was a bit expensive but the pictures looked great and it was close to the highway. We checked into our room and the entire hotel smells of stale cigarettes, the room was dingy and the TV was probably from the early 90s. We would have been better off staying […] somewhere else for less money and had the exact same experience. I would never go back to harrahs or recommend it for anyone. Read moreGenuine Hotels.com guest review
My family thought it was a very comfortable and worthwhile hotel. The only complaint was that the restaurants closed at 9pm. The staff was excellent.Genuine Hotels.com guest review
Overall great but don't plan on an early breakfast.Genuine Hotels.com guest review
"Nice hotel close to the racetrack"
Nice large room and large bathroom, pretty decor and comfortable bed. Good choice of restaurants at the hotel. Food was good and reasonable.Genuine Expedia guest review
"not on Monday"
Monday and Tuesday main restaurant and bar are closed. I think nightly rate for Monday night is too high if half the service is not available.Genuine Hotels.com guest review
Was okay, room needs updated amenities badly. For the room was nice other than no amenities in room.Genuine Hotels.com guest review
"A fun stop on the way home"
Wow. The room was just beautiful and the price excellent. Expedia rocks. It was a giant room and the casino was just great. We would definitely stay there again.Genuine Expedia guest review
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