"How to tick off a new customer"
After a 4hr journey to get there, we arrived a little bit early 2hr. We went to check in and told there would be a early check in fee $10.00 if we wanted to put our bags in room. Never heard of such a thing. Did not check in at that time and came back after 8pm. Don't they know they lost at least 4hrs of us being in casino.(THEIR LOSS)...Had to say […] the room was very nice and clean. We will not being going there again!! Read moreGenuine Hotels.com guest review
"Excellent place to stay"
This is a fabulous place to stay. The room was very large and comfortable. The casino was smoke free. Just beautiful. Was a 5 star for us.Genuine Hotels.com guest review
Hotel was ok, location is by the riverGenuine Hotels.com guest review
Walking distance from the train. Staff extremely friendlyGenuine Hotels.com guest review
Woke up at 2 am to a knock on my door. What looked to be a prostitute was knocking on my door. i told her she had the wrong room but she kept up. i called the front desk and they sent someone up and lady disa ppeared. An hour later she is knocking on my door again. I got very upset and she ran away. Couldn't sleep the rest of the night wondering why […] this was going on and who was going to show up next. horrible experience Read moreGenuine Expedia guest review
"Not worth it"
We booked our room here because it close to where are our wedding was being held at. I thought it was a bit expensive but the pictures looked great and it was close to the highway. We checked into our room and the entire hotel smells of stale cigarettes, the room was dingy and the TV was probably from the early 90s. We would have been better off staying […] somewhere else for less money and had the exact same experience. I would never go back to harrahs or recommend it for anyone. Read moreGenuine Hotels.com guest review
My family thought it was a very comfortable and worthwhile hotel. The only complaint was that the restaurants closed at 9pm. The staff was excellent.Genuine Hotels.com guest review
Overall great but don't plan on an early breakfast.Genuine Hotels.com guest review
"Nice hotel close to the racetrack"
Nice large room and large bathroom, pretty decor and comfortable bed. Good choice of restaurants at the hotel. Food was good and reasonable.Genuine Expedia guest review
"not on Monday"
Monday and Tuesday main restaurant and bar are closed. I think nightly rate for Monday night is too high if half the service is not available.Genuine Hotels.com guest review
Was okay, room needs updated amenities badly. For the room was nice other than no amenities in room.Genuine Hotels.com guest review
"A fun stop on the way home"
Wow. The room was just beautiful and the price excellent. Expedia rocks. It was a giant room and the casino was just great. We would definitely stay there again.Genuine Expedia guest review
The rooms ,lobby ,and casnio were very clean!!! Bonus there was a Starbucks that opened @ 7PM Over all out of 5 stars I would give hotel/ casnio 5 STARSGenuine Hotels.com guest review
"Close to places to eat."
Extremely friendly, personable staff!! Had a really nice stay.Genuine Hotels.com guest review
"Great Value at a reasonable price."
Did not go to Harrah's for the casino or gambling, rather we were in Joliet to attend another event. Found that Harrah's had the best prices for a room that was more than adequate.Genuine Expedia guest review
"Dated but comfortable"
Just there on business. Hotel is dated but comfortable. Staff quite pleasant. Food was acceptable.Genuine Expedia guest review
ROOM WAS AWESOME, COULD HAVE USED SOME JETS IN THAT BIG BATH TUBGenuine Hotels.com guest review
Picked the hotel while traveling x-country. Excellent rate for an overnight stay. Casino offered entertainment and the room was excellent.Genuine Expedia guest review
Great service and casino was bigger than I thought it would be. Great bartenders and friendly dealers. Will stay again on our way to Chicago.Genuine Hotels.com guest review
everything was great! We would stay there again.Genuine Hotels.com guest review
Yeah, everything was adequate, but really? How much?Genuine Hotels.com guest review
"Nice, clean hotel"
Had a little trouble finding the hotel. Staff was good. Eating places in the hotel a little high and not a lot of outside restaurants near. All in all a nice stay.Genuine Expedia guest review
Huge stain on carpet. Uncomfortable beds and overpriced.Genuine Expedia guest review
"Not Business Friendly"
This is the first time I stayed in a hotel that didn't provide some type of desk in the room. I was plugging in computer, phone, i-pad all over the place. The food at the hotel was below average, they have a buffet at Paula Deans that would embarrass Paula to have her name on it.Genuine Hotels.com guest review
"Needs some new furniture!"
Beautiful hotel -- great eating places and a Starbucks inside, however, the room was in need of some updating the chair was nasty and the couch wasn't any better. The TV was so small you couldn't see it from the bed. All in all if you don' t plan on spending time in your room -- it's fine but we were looking for a relaxing night after dinner with f […] riends. Read moreGenuine Hotels.com guest review
"Fun place to stay!"
Fun place to stay even if just for one nite. Walked to the casino within the hotel. Great atmosphere. Very comfortable. Had a large room with GINORMOUS tub! Very affordable. Would recommendGenuine Hotels.com guest review
"Typical casino hotel, in a very rundown town."
There are not many hotel choices in downtown Joliet. The hotel was nice, nothing unexpected in a casino hotel. BUT, there are no places to go to outside the hotel, no places to eat within walking distance. The downtown is very depressed economically, but there are obvious attempts to revitalize it. The hotel is a block away from the historic junction […] of Route 66 and the Lincoln Highway, but that is it. Read moreGenuine Hotels.com guest review
The hotel was great. Big room, very clean, quiet, and will meet every need. If you stay here, you won't be disappointed in anything.Genuine Hotels.com guest review
"I'd Love to Stay Again"
I had a very large and comfortable room, and it was very clean throughout! My dinner in one of the restaurants the night I stayed was very good My only disappointment was that there was no where to get a breakfast in the hotel at 7:00 in the morning. In casino/hotels before elsewhere, there has always been a place to grab a good breakfast about any […] time of the day or night Read moreGenuine Expedia guest review
"Clean but disappointing"
My wife and I were to spend a few days in Joliet I figured Harrahs would be a nice, fun place even though we are not much for gambling. Our room was clean which is important to us but the furnishings were somewhat shabby. Furniture was dinged and chipped. Veneer on adjoining room door was seperating. A picture was missing on one of the walls with the […] mounting screws and anchors showing. We ate at Paula Deens Restaurant in the complex. The place had the atmosphere of a Golden Corral but pricier. The food was good not great. Generally, we were disappointed with what we got for cost of the room. If traveling to the area again we'd try someplace else first. Read moreGenuine Expedia guest review
"The nicest staff on the planet!!!!"
Every staff member was friendly and helpful. I have never stayed at a NICER hotel.Genuine Hotels.com guest review
If you came to gamble then you are in your glory. Plenty of opportunities all day and night. If you came to relax and NOT gamble, look elsewhere. There are few amenities besides the restaurants. No pool.....no gym.....no sun deck chairs.... The restaurant service and food was excellent, but the ambiance was old and showed it. The room furniture badly […] needed replacing as did the old TV. Read moreGenuine Hotels.com guest review
Great, but the beds are too soft.Genuine Hotels.com guest review
"Amazingly clean and comfortable!"
Frankly, I was surprised how nice this place was. I've stayed in hotels in Joliet, and this is the nicest. I've also stayed at Harrah's properties in Las Vegas and Laughlin, and this surpassed those in terms of cleanliness. I got in late and didn't use any restaurants or other amenities but I would sat here any time and the price was right!Genuine Expedia guest review
The customer service was great and the hotel is convenient to where I needed to be and a great price. The problems I encountered, however, I'm sure this will seem minor is that when I entered the room, the pillows were arranged asymmetrically on the bed. Also, I needed a toothbrush and did not feel like driving to get one, so I went to the Sundries […] store in the lobby. They were out. So the staff offered to find one in housekeeping (but were unsure that they had any). I get up to my room and someone has one for me in a box (with toothpaste). However, when I took the toothbrush out, the wrapper was open, AND the toothbrush smelled like toothpaste, so I was still without a toothbrush. Read moreGenuine Hotels.com guest review
the Hotel and Casino I Found To Be Awesome. The Food However I Was Disappointed In. I Was Only Able To Try The Food At Paula Deans But I Was Less Than Impressed. With Bland Cole Slaw And Dry Bbq It Very Much Did Not Live Up To The Name. All Of The Staff Members Were Very Helpful And Very HospitaBle I Would Most Definitely Visit Again.Genuine Hotels.com guest review
"Harrah's = win!"
We chose this hotel soley on the reviews and online pictures and it was a total success! We were very pleased with the stay, especially for the price. Service was top notch, our only gripes being a dirty coffee table in our room and not being able to drain the tub. Would love to go back!!Genuine Expedia guest review
"Great hotel for the money!!"
We've been to some very below par hotels lately so his one was a welcome surprise. Nice big rooms with no problems whatsoever.Genuine Expedia guest review
"Good rates, good food, great hotel!"
It was a very beautiful room - large bathroom. The room was large too. The hotel had a casino and the only drawback was that I lost money!Genuine Expedia guest review
We will not stay here again. The room was flithy. We have nothing good to say about this facility.Genuine Expedia guest review
The Hotel Staff was extremely Friendly, and accommodating. It was perfect with the room upstairs from the casino and restaurants. We plan on returning oftenGenuine Hotels.com guest review
It was very nice. I really enjoyed the surrounding area.Genuine Expedia guest review
"It Was A Honeymoon Present"
I am very disappointed to find out that they were not comfortable and this was my gift to them.Genuine Hotels.com guest review
I wasn't impressed with the set up for parking, but loved the hotel and hotel employees.Genuine Hotels.com guest review
"Nice room, but"
Stay was ok, hotel was nice and clean. Only problem was outdated TV. Also, very quiet and none smoke smell in hallways. Did not care for casino slots outdated. Ate at Paula Deans Restaurant was very pricey for what you got and food was just ok. Server was very good but, cashier was very rude.Genuine Hotels.com guest review
"Great hotel even if you aren't a gambler."
Rooms are large and very nice. Low price for great room. I think they price casino hotels low and make up profit on the gambling and restaurants. Since I don't gamble, it's a great deal for me. I wouldn't take a kid though. Nothing for them to do at hotel or in general downtown area (that I know of). GREAT restaurant 2 blocks away called the "Department". […] I'm mid 50's female and felt safe walking there after dark. Read moreGenuine Expedia guest review
"Business trip held at Casino"
Stayed two nights for business. I was happy with the large comfy, room and the bed was the same. The bathroom is huge, plenty of room for two to get ready. I thought the room was warm and comfortable. The Casino is great, staff at both the Casino and Hotel are excellent. I would stay here again.Genuine Hotels.com guest review
"Drunken Stupor 2013"The Aussie Returns !"
We've been traveling all over the U.S.A., and never have we been more happy with the SERVICE of a hotel ! Thank you Joliet for a great time ! See you next "binge"Genuine Hotels.com guest review
"Enjoyed the night"
This would probably be a comped room for someone who has a few more points on their casino account, but what I paid for it I will not complain. Room was clean and fresh. I was surprised though with the free wi-fi. Every other casino hotel I've ever stayed at has never had free wi-fi. Older tube type TV but it was in good condition. Fairly standard cable. […] Overall a good place to stay if you're playing at the casino Read moreGenuine Hotels.com guest review
"The room was big and beautiful!"
I would definitely stay here again :) The bathroom was big! The room was beautiful and the bed was comfortable! Everything was clean and the staff was nice! Well worth the price!!!Genuine Hotels.com guest review
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