Was good, but had to wait nearly 3hrs after check in time to check in.Genuine Hotels.com guest review
We came up for UCSC admitted student fair. Very easy to find off the freeway, free parking, nice facilities, close to campus.Genuine Expedia guest review
Santa Cruz Holiday Inn Express was very comfortable. The hotel was clean, quiet, and convenient to the major roadways. The breakfast area was very busy but the extra outdoor seating (though a little chilly) helped. Hotel staff was very helpful with directions and recommendations for restaurants in the area. The surrounding area is a little sketchy for […] walking. Read moreGenuine Hotels.com guest review
The hotel was clean and the room was excellent.Genuine Hotels.com guest review
"Nice friendly staff, good breakfast"
Enjoyed our stay, nice clean room, close to shopping, downtownGenuine Expedia guest review
"Nice place at a decent price"
I've stayed here several times in the almost 4 years that my daughter's been a student at UCSC. It is conveniently located to downtown, the beach and UCSC. That makes it nice. The staff is very accommodating. On this occasion, I was given my choice of which floor and area of the hotel I'd like to stay in. The covered parking is useful too, especially […] on a rainy day. The breakfast isn't too bad and is plentiful. My only complaint would be the old lumpy pillows. Everything else is so nice, the pillows weren't up to that standard. But I would stay there again, except next time I'll be in SC will be for graduation. Holiday Inn has jacked up the prices for that weekend, so we'll stay somewhere else. Still, more power to them, I can't fault them for wanting to make a buck. Read moreGenuine Expedia guest review
Overall excellent - only complaint is the parking lot (narrow, tight quarters, best to bring a sedan, avoid suvs or large trucks). Do appreciate the late check out time by 2 - requested due to lack of sleep from children next door.Front office very courteous. Hotel very clean, modern and new.Genuine Hotels.com guest review
Excellent hotel if only they have Jacuzzi and bigger pool.Genuine Hotels.com guest review
"very good most visit with open mind"
The hotel was great. Just be aware when going downtown they had a lot of homeless people and aggressive pan handlers. We loved the University of Santa Cruz which is what we were interested in, extremely impressive campus.Genuine Hotels.com guest review
The room was clean, decor was outstanding. However, the view outside the window was horrible. Lots of junk - more like a junk yard! Other than that the hotel was okay. Would love to have had a better view.Genuine Hotels.com guest review
"Santa Cruz Stay"
This was a very clean & comfortable hotel to stay in. I would recommend it to a friend.Genuine Expedia guest review
Not the best neighborhood in Santa Cruz, but it's an average hotel district. Too many closed/run down businesses, but enough good places to eat and safe enough to walk around during early evening hoursGenuine Hotels.com guest review
"Family friendly hotel"
Nice location, large continental breakfast, large room and secure pool location. Our room had 2 tvs which was great for the kids to watch their shows and grown ups another.Genuine Hotels.com guest review
"Was very nice."
Our room was not ready at the time they had stated it would be so they ungraded us to a family suite. It was very clean and spacious.................Genuine Expedia guest review
"Nice place for weekend getaway"
The desk staff was friendly and helpful. Room was great - large with comfortable bed. The scrambled were watery and tasted like powdered eggs. Otherwise everything was wonderful. Will definitely stay here again.Genuine Hotels.com guest review
Was okay.Genuine Hotels.com guest review
We enjoyed a great weekend in Santa Cruz, music a The Crepe Place, excellent coffee and a Mexican happy hour at the Palomar.Genuine Expedia guest review
"There is always a downfall"
We were so pleased with our room and location. It was very exciting to get a nice hotel in such sort notice. When we came back after our concert there was absolutely no place to park. People were double parked and cars that could have and should have parked in compact spots were parked in the limited regular spots they did have. When I went to the front […] desk, without even apologizing for the inconvenience, the lady told me to park on the street. I was very skeptic to do so because of the abundance of "unstable" people on the streets. Thankfully my car was fine. For the amount I paid I think it was ridiculous I had to park away from the hotel but other than that it is a very nice hotel. Read moreGenuine Hotels.com guest review
R17使って楽しいドライビングでﾎﾃﾙへ。Genuine Hotels.com guest review
"Consistently great quality hotel as always."
Experience was good as always with holiday inn. Only challenging part was the parking. A lot of compact spaces. Plus some oversized vehicles and few others started taking to spaces as a result. Had a slow drain issue in the shower. that was taken care of by the hotel staff immediately. Other than that the stay was excellent. Staff was excellent. Will […] stay again and again. Read moreGenuine Expedia guest review
"surf lessons for kids in Capitola, boardwalk"
It was pretty good, I like the fact that our 5 person suite was spacious and had two televisions - one for the kids, and one for the grown-ups! I wish that they had a hot tub though.Genuine Hotels.com guest review
I'd highly recommend this Holiday Express. My room was big, clean, and the bed was very comfortable. Hotel staff were very responsive, courteous, and accommodating. I would suggest that the signage be more visible and closer to the street; I ended up missing it a couple of times. Also, pool hours begin at 7a.m. Too early! People don't want to be awakened […] that early, especially like I was at 8 a.m. by two very excited, squealing children. Read moreGenuine Hotels.com guest review
"Slight of hand"
I booked and paid for hotel in advance through Hotel.com. At check in they will ask for your credit card only for extraneous charges. When I checked out I asked again and the manager assured me no extra charge. When I got home, I see a $50 charge.Genuine Hotels.com guest review
Awesome bed. Clean hotel. Quiet and 1 mile to beach. For price, it was great .Genuine Hotels.com guest review
Comfortable, clean. Breakfast is excellent! Staff are very friendly. I would stay there again.Genuine Hotels.com guest review
"Not all staff trained well"
When I checked in I was told by the person at the front desk that I could not get IHG Rewards Club points for this stay because 1) I had booked the through Expedia and thus paid a third party, and 2) they didn't have access to IHG Rewatrds Club system at that location. Next morning when I checked out I asked again (this time someone else) and it wasn't […] a problem to get my points.... Read moreGenuine Expedia guest review
"very nice facility"
fairly tricky to access hotel - up a ramp and if you miss it, long around or u turn to get back. But very very nice. Pillows marked soft and firm -Genuine Hotels.com guest review
It was very clean. It had good selections at breakfast to save money.Genuine Hotels.com guest review
"Pretty New Hotel"
I loved this place! This is a fairly new hotel, so everything is super clean and well maintained. The room and bathroom were nice and super clean. The staff was very friendly and helpful. I would definitely stay here again!Genuine Hotels.com guest review
It was very nice. Clean. The bed was very comfortable. I wish there was a hot tub.!Genuine Hotels.com guest review
"Big Bang for your bucks!"
Arrived late, but still received very warm welcome from staff. Everything was very clean, and staff was very friendly! Breakfast was a nice surprise as we did not realize this was included with our stay.Genuine Expedia guest review
"Nice hotel close to restaurants and beach"
clean good breakfastGenuine Expedia guest review
nice motel will stay there again.Genuine Hotels.com guest review
"fine stay - meets the need"
This hotel is fine. The staff is courteous. Parking is very convenient and the room quiet and clean. The beds are not great but adequate. The breakfast is dreadful and personally, I could do without it.Genuine Hotels.com guest review
"Good value hotel"
Good value hotel. For the price, the quality is OK. Too bad the neighborhood is not that nice/interesting, i.e. you can't just walk 5 min and find interesting stuff.Genuine Hotels.com guest review
"Turn up the heat"
The water was tepid at best. I am not a hot shower fan, but the water was barely warm. It was 20 degrees outside! I want a warm shower at least. No indoor pool was another drawback. The room was quite small for a suite also. I did not get to see the other rooms, but if the suite was an indication, then they must have been tiny. Be sure to bring an old […] car here. The parking spaces are so narrow that anything larger than a compact takes up two spaces to have enough room to open the doors and get out. Read moreGenuine Hotels.com guest review
Very friendly and helpful staff!Genuine Expedia guest review
Great place...great serviceGenuine Hotels.com guest review
"Nice new hotel in Santa Cruz"
Nice hotel- would stay there againGenuine Expedia guest review
"Great Place to stay"
My family & I stayed here. There was 2 adults & 3 children in a room. The service was great and the room was very clean and large. I couldn't have asked for a better place.Genuine Hotels.com guest review
Good accommodations , quality for price.Genuine Hotels.com guest review
"Best of the Best"
Best Holiday Inn ever! It started with the check in. Very nice young man!! Very helpful, very clean room and excellent breakfast! Im coming back soon! Thanks guysGenuine Hotels.com guest review
"Very Disappointing Stay"
The management and staff were unprofessional, the bathroom floors were stained with black spots, the beds were marginally comfortable, and the complementary breakfast provided generally unhealthy selections and what was a healthy selections tasted bad. I won't go back there again.Genuine Expedia guest review
Pleasant experience. Clean nice room and courteous staff.Genuine Expedia guest review
"What More Is There to Say"
I rated this hotel a 5. That says it all. Breakfast was very good. Outstanding selection.Genuine Hotels.com guest review
great gym, room etc. The parking lot was flooded for a short period but other than that no complaints Overall a great hotelGenuine Hotels.com guest review
"Excellent hotel in a good but not ideal location"
This is a really nice hotel, very clean and nice and fairly elegant for the price. It is walkable to downtown Santa Cruz, to the water, etc., but the area immediately surrounding the hotel is not the most beautiful.Genuine Hotels.com guest review
"Very good hotel. Maybe a little off town"
The hotel itself was great. We only stayed for a night for our road trip. It was a little off the interesting parts of town. But if you have a car and you are willing to drive this is no problem.Genuine Expedia guest review
Best breakfast in town. Everyone working was super nice and friendlyGenuine Hotels.com guest review
"Santa Cruz visit"
This is our third stay at the Holiday Inn Express Hotel & Suites in Santa Cruz. It is the best place for us to stay when we visit our children there. I have only the best things to say about it with the possible exception of the cost. But we understand that Santa Cruz is a popular tourist destination and the location is particularly convenient to U […] CSC. Read moreGenuine Hotels.com guest review
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