No complaints! Great room!Genuine Hotels.com guest review
Perfect for our stayGenuine Hotels.com guest review
"Couldn't have found a better hotel"
We were there for my partner to have day surgery at a clinic nearby and they went out of their way for us whenever asked. Everyone had a smile and something pleasant to stay. I would stay there again without a doubt.Genuine Hotels.com guest review
Enjoyed our stay. Will definitely stay again.Genuine Hotels.com guest review
Very nice hotel and personnel are top notch.Genuine Hotels.com guest review
The staff was amazing and the hotel was great!Genuine Hotels.com guest review
Very clean and comfortableGenuine Hotels.com guest review
Enjoyed our stay.Genuine Hotels.com guest review
We only stayed there for one night. The room and hotel were clean and comfortable. There was quite a bit of noise coming from above our room but overall a good place and would stay again.Genuine Hotels.com guest review
great costumer service!Genuine Hotels.com guest review
Great hotel!Genuine Hotels.com guest review
would stay againGenuine Hotels.com guest review
Front desk clerk gave warm cookies to 2 guest infront of me. She did not offered me one. My little kid wanted a cookie, it was bad.Genuine Expedia guest review
hotel was good but the location of the hotel is very the best , closed to a baseball park very nice !!!! :)Genuine Hotels.com guest review
I loved the room and services. Staff was extremely helpful and courteous. I walked the stairs for exercise when I checked in, but found out that most of the doors to the floors were locked. I made it to the 8th but had to walk back down to the 2nd to ride the elevator back to the 8th floor. Oh, Pool looked dirtyGenuine Hotels.com guest review
The hotel was good but it was a bit old and the shower not very in good condition but in general a good hotel !Genuine Hotels.com guest review
"Double Tree Stay."
I had a nice time at this hotel and if I make another trip to El Paso then I will stay here again.Genuine Hotels.com guest review
"Great as always!"
Gina in the lobby handled my room situation very kind and efficiently. She is always smiling and doing a great job. Room was clean and nice as always. Will be back again.Genuine Hotels.com guest review
"The elevators are horrible and parking structure"
The elevators and the parking structure could use some renovation. No big vehicles can fit very well and the exit is the same as the entrance. Very scary. The elevators take forever to go up and down. Please put refrigerators in the rooms. Thank you.Genuine Hotels.com guest review
The hotel staff was friendly and the hotel itself was clean and tastefully decorated. Regardless of the aforementioned facts the services and amenities received are not worth the price. I booked a king bed with a balcony on hotels.com, when I arrived I was told that the booking only mentioned a king bed and there were no balcony rooms available which […] is part of the reason I chose this hotel. I was disappointed but I let it go. That night my husband and I decided to order room service. We both chose the rib eye with chipotle sauce at medium well. When the food arrived it did not come with the sauce and one steak was much dryer than the other. I would have expected this at a place like applebee's but for the price of the meal (36 for each entrée) I would have expected MUCH better quality. Overall the only reason I would EVER pay to stay there again is for the DELICIOUS cookies they give to each guest upon check in Read moreGenuine Hotels.com guest review
The service was great I needed bottle cork removal call front desk they had some one with in 2 minutes I was very please with the serviceGenuine Hotels.com guest review
"Awesome one of the best in el paso tx !!"
The past weekend I stayed not just at this hotel but 2 others I can't mention but this double tree hotel on 600 el paso street in el paso tx. To me is a 4.5 out of 5. I have stayed in hotels from Vegas to Canada and this one for this city is awesome seriously top 3Genuine Expedia guest review
"Count on it being good"
I was driving my daughter out to LA and I remembered staying here a few years ago and it had been great then. I wasn't disappointed!! Great staff who go out of their way to make sure you get great service!Genuine Hotels.com guest review
there was an ice machine on the 8th floor that generated a lot of heat that went through out the whole floor, as well the lighting on the ceiling of where the elevator hallway was located, radiated a lot of heat too, besides those details everything was excellent.Genuine Expedia guest review
"great place for a local to "getaway""
The hotel was beautiful, staff was friendly, courteous, and helpful. Reserved a King bed room and was given a double Queen. Called front counter and they immediately switched me to a King room. The bartender at the bar was very friendly and did an excellent job on our drinks. The only complaint I have is that the room was beautiful, relaxing, clean, […] and comfortable and then the shower head was the worst. Other than that, wonderful evening!! Read moreGenuine Hotels.com guest review
"A Man of class"
Loved my stayGenuine Hotels.com guest review
nice place to stay.Genuine Hotels.com guest review
"Quiet, clean, elegant"
Our room was very clean, the view was spectacular, and we slept very comfortably.Genuine Hotels.com guest review
"Not the greatest and not the worst"
For thr price it should have included complimentary breakfast. Instead the restaraunt only offered a $15 buffet per person. On the weekend there weren't many other nearby options.Genuine Hotels.com guest review
"very nice room"
great staff no problems great bartender good cookiesGenuine Expedia guest review
"Nice downtown hotel be cautious of the service"
Service was not great by the person who checked me in. When I ask for directions by the receptionist I got an indirect answer. She was not nice in giving directions to room/ elevator how to get to third floor from the ground floor. It may seem foolish to ask but none of the elevators that I could see allowed me to get on the first few floor. The next […] morning because the elevator was not made cleared to me I had to take the stairs. Would I recommend this hotel to friends, friends, and business associates probably not. Its so sad that you can't get good service when you want it for a out of town trip. From, Dissatisfied customer Read moreGenuine Hotels.com guest review
Overall my wife and I had a nice time at the hotel. Rooms are clean and front desk service was great. The only problem is the parking. The parking garage are very compact and difficult to park your car. I would definitely go back again in the future.Genuine Hotels.com guest review
"walking distance from theatre"
Easy check-in/out. Friendly helpful staff. Not bad.Genuine Hotels.com guest review
"Not my best experience at a DoubleTree"
Spent two nights in a room that was apparently next to the elevator shaft because all you heard all night long were the elevators going up and down. On top of that, my vehicle was damaged in their pretty cramped parking garage and I'm still waiting to see if there were cameras to catch the culprit.Genuine Hotels.com guest review
"not quite as advertised"
advertisement claimed balconies and living room areas in the room. I booked two rooms and neither had the sofas it claimed. looking at the hotel from the outside, there were no balconies anywhere. Other than that, my stay was comfortable and reasonably priced. I would stay here again...Genuine Hotels.com guest review
The front clerk was very curious and efficient. Offered me a delicious chocolate chip cookie. My room was very clean and room tempreture was great. Restroom was very clean and a good size. Only thing that woke me up twice that night were cop or ambulance sirens in the area. Obviously, nothing the hotel can do about that but it was a great stay and will […] stay there again. Great job! Read moreGenuine Hotels.com guest review
I was in town for the Sun Bowl game. The hotel was in walking distance to the stadium and to the convention center. Very good stay and i would return to this hotel.Genuine Hotels.com guest review
"Great place to stay on the road"
Front desk was great, checked us in quickly and was super friendly and welcoming. Room was great, exactly what I would have expected. The only very minor issue I had was with the architecture of the hotel itself...it would be nice if they had their stairs extend from the 3rd floor to the lobby (you'll get it once you're there). Otherwise great stay […] . Read moreGenuine Hotels.com guest review
"right in front of the convention center"
it was very clean and pleasant. I love that is in the downtown area which makes it close to everything.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. We look forward to you staying with us again.
"Good Hotel, but Poorly located for tourists"
We came to El Paso for the Sun Bowl and choose the Doubletree Hilton because it was close to the convention center where a number of Sun Bowl activities were held. That was convenient, but we were very suprised that on the weekend, starting on Friday night and continuing through Sunday night, all of downtown El Paso close to the Doubletree Hotel is […] closed, including ALL restraurants. It was astounding. We were directed to a Mexican restaurant (Leo's) in walking distance by the Doubletree front desk staff, walked there, and found it closed on a Friday night, along with everything else in sight. This problem was compounded because the Doubletree van will not take guests outside of a 3 mile radius of the hotel (except to and from the airport). There are no movie theaters withing 3 miles of the Doubletree, and most restaurants are outside of the 3 mile radius. Most frustrating, on Sunday the hot water went out at the hotel (we were told this was due to a broken part). Our son had gone hiking and very much wanted to take a warm shower, he was livid. The problem was fixed the next day, and we did receive a $20 room discount and a complimentary breakfast the next morning, but we would have rather had hot water in our rooms. On the plus side, the rooms are good sized, the air conditioning worked well, and the staff was conteous, but not very knowledgeable. If we go to El Paso again we will probably chose a different hotel that is closer to open resturants and sto Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. Just some information about surrounding restaurants, while most restaurants in the area are closed during the weekend, there are quite few within our 3 mile radius that are open. The restaurants located near the hotel are locally owned, so while there are other restaurants outside of our 3 mile radius, most of them are chain restaurants and well outside where most other hotels are located. I'd say the area we are in has a much larger variety of foods to choose from, but again, they may not all be open on the weekends, especially during the holiday season. Being that it was the New Year weekend, and because we are not a city that receives very many tourists, most local business will remain closed as business travel slows during these times of the year. I assure you though, given the holidays, you were in the prime area of El Paso.
The hotel room was terrific. Front staff was not genuinely nice. I loved the security surrounding access to rooms. Just wish staff would have explained it at check in. Apparently, this is not something that is customary at this location, because I met several parties having trouble getting access to their floors. On one occasion I was in the elevator […] with some of those guests and a hotel employee got on while we were discussing this and he just said that this was for security reasons and got off the elevator ! Lol! I just don't think staff at this location understand communication and service. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for writing a survey for us. We always make it a point to let our guests know that our elevators are key access. I know with all the other information that is given during check-in, it is not uncommon for this to be missed by our guests. I do want to apologize for the employee in the elevator not assisting with the situation, this will be shared during out next meeting.
"Stuck in Noisy room"
Great restaurant, Fire, but room next to elevators. Noisy all night.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We apologize about your room not being as quiet as you would have liked. For any future reservations, you are more than welcome to add comments to your reservations indicating you would like to be located away from elevators. We hope you have a wonderful new year and look forward to your return.
"Great location, very convenient."
Very nice and clean. When you leave, it takes seconds to get back on I-10.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the great review. We look forward to you return.
not all but majority is very rude!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I apologize that you felt some of our employees were rude. I will be sharing this information during our next managers meeting. Thank you for the review.
"Room was over priced!"
Hotel was nice but we booked a $200 room and it want anything special just a standard room with a king sized bed, nothing what we were hoping for.Genuine Expedia guest review
"Short trip to El Paso for the concert"
The shuttle service was awesome! We called the hotel direct line on a whim to see if they offer shuttle service and sure enough they do. They have a 3 mile free shuttle service so we did not have to take a cab at all during out short stay. That was a nice treat. Staff was extremely polite and helpful. They also offered free cookies at check-in - good […] chocolate chip & walnut cookies :) Read moreGenuine Hotels.com guest review
"Close to everything"
Nice hotel, great lunch in restaurant. Disappointed in breakfast.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. I will be sharing your concerns about the breakfast with my executive chef. It is nice to hear that you enjoyed your lunch, though. Thank you once again for the review and for staying with us.
Hotel is comfortable and clean. Only drawback is restaurants are far from location.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown thank you for writing a review for us. With downtown going through renovations, more and more restaurants will be opening up close by.
This is the best hotel to stay in downtown. Very nice, clean, convenient, the staff is always very pleasant and the cookies...........yummy!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. Glad to hear you enjoy our hotel and its staff. Cookies will be waiting for your return. Thank you once again!
Awesome. The restaurant FIRE downstairs is on "FIRE".Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Nice play on words! Glad you really enjoyed our restaurant. Thank you for the great review!
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