"Comfortable and Convenient Hotel"
Everything about the hotel was great. My friend and I stayed at a basic room with two queen beds which are very comfortable. We were in town for the USBC Open Championships (bowling). Very close to the convention center as well as museums, and baseball stadium. They also have a shuttle that goes to and from the airport as well as within 3 miles of the […] hotel. This is definitely the place the stay if you plan on being in downtown El Paso. Read moreGenuine Hotels.com guest review
"Ok room with good food"
Definitely not a 150$ a night room. Breakfast Buffet was greatGenuine Hotels.com guest review
Quick two days for football game. Always stay here. Everyone is courteous and professional.Genuine Hotels.com guest review
It was only a one night stay on a Saturday and you had some kind of party going on way into the night. The music was so loud you could feel the vibrations as well as hear it. It lasted beyond 12:30 in the morning. Not conducive for a good nights sleep.Genuine Hotels.com guest review
"great service, but hotel needs a little help"
The Double Tree was nice, but I expected a little more. Theatres was extremely helpful. We even had ice delivered to our room by house keeping because the machine on our floor was broken. The cookies were stale and the pillows not comfy at all. Parking was a nightmare.Genuine Hotels.com guest review
I SPENT TWO NIGHTS CELEBRATING MY WIFE'S BIRTHDAY AND IT WAS A GREAT EXPERIENCE THE SERVICE OF THE HOTEL SPECIALLY AT THE RESTAURANT!Genuine Hotels.com guest review
"A little on the soft side."
The hotel was nice. The staff was friendly. The only negative was the soft bed.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the kind words and for taking time to write a review for us.
"Enjoyed passing through El Paso in a safe location"
Smooth check-in, good amenities, close to night life.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you so much for the review. We appreciate it.
"NEW YEARS EVE"
It was just for the night of 31st New Years Eve.Genuine Hotels.com guest review
"Had higher expections."
Staff was very friendly. Sun Bowl in town. Room was not what I expected for this hotel.Genuine Hotels.com guest review
Clean, awesome service and friendlyGenuine Hotels.com guest review
"enjoyable christmas away from home "doubletree""
It was awesomeGenuine Hotels.com guest review
"Would stay there again."
Great hotel.Genuine Hotels.com guest review
Good and clean environment.Genuine Hotels.com guest review
We had a wonderful stay at this hotel. Everything was excellent...even the cookies!Genuine Expedia guest review
"Short Stay in El Paso"
Stayed here while I was in El Paso for the weekend. Great staff and good facilities. A definite "recommend" to othersGenuine Expedia guest review
AwsomeGenuine Hotels.com guest review
"Best hotel in El Paso"
Would be nice to have a radio in the room, but would otherwise rate A+. Nice buffet. Highly recommend.Genuine Hotels.com guest review
"Trip to UTEP game"
Very professional staff.Genuine Hotels.com guest review
Nice hotel to stay at.Genuine Hotels.com guest review
Great hotel, bed was way to form. Hotel bar closed too early on weekends . Restaurant was very good.Genuine Hotels.com guest review
It was nice, unfortunately, our neighbors called security on us because we were too loud. Beds were uncomfortable and the thermostat has a mind of its own. We asked for an extra blanket and received the foot cover that goes at the end of the bed.Genuine Hotels.com guest review
"Ok hotel in downtown"
The hotel staff is friendly and attentive. The hotel facilities themselves need a lot of work. All the furniture in the room was scratched and beat up as if it had been purchased at a liquidation sale. Pool area leaves much to be desired as well. Parking is limited and spaces are extremely small. Thin walls between room so very single noise can be […] heard. Read moreGenuine Expedia guest review
"I would stay again"
The hotel itself is pretty nice. Only complaints are the parking garage is way too small and the room walls are paper thin. But it was nice and clean and comfy. I stayed on the 15th floor and had a good view of the city.Genuine Hotels.com guest review
The overall quality of the hotel and my hotel was satisfactory but in comparison to the Hotel Camino Real downtown, I was not impressed. I was on the 14th floor of the hotel overlooking I-10 and could hear the traffic below. Though the hotel has a wonderful outdoor pool area on the 7th floor it was not enjoyable because of the rumbling of I-10. The […] worst part of the hotel is the parking structure. The spaces are marked for cars the size of mini coopers and not for most 4-door sedans like mine or much less big Texas trucks that are rampant at the hotel. They need to stop trying to squeeze 3 vehicles between each support pillar and remark the lines so that it is 2 cars between each support pillar. It is a real hassle when you stay several nights at the hotel and you have to come back and forth various times during your stay. The other inconvenience is the location. There are no restaurants or pubs within a 2 mile radius. Read moreGenuine Hotels.com guest review
Perfect except no mini fridge in room and coke machine on our floor out of order.Genuine Hotels.com guest review
I have stayed at this hotel three times and everytime has been great. The room service food is also great.Genuine Expedia guest review
Everything was perfect about our stay. The hotel is beautiful!!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you so much for the review! Hope to see you again, soon!
"don't thinking in second chance"
We did't stay after all, the guys at the front desk didn't get us a room and waste about 3 hrs of our time, don't offer any courtesy and show no effort for make the time waiting better. We decided to explore the pool, but this was extremely chlorinated and nobody warned us, I don't think they even knew. So we have enough and cancel the reservation and […] leave I just hope not to see any charge en my credit card. In order to submit this review I have to rate some aspects that we didn't knew Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown i would like to apologize for any inconveniences you may have experience with our property. we do hope you decide to give us another chance to make it right should you find yourself in el paso again. again, please accept my deepest apologies.
Overall I enjoyed my stay. The food was great at the restaurant and the bar tender was very friendly and attentive. I would stay again.Genuine Expedia guest review
"Good Central Location"
A well placed property in the middle of downtown and overlooking the new ballpark housing the AAA baseball team, the El Paso Chihuahuas. The border is within easy driving distance or a bit of a walk away. The hidden gem is the on-site restaurant. The waitstaff was attentive, the management pleasant to talk with and the food was outstanding.Genuine Hotels.com guest review
"Good downtown hotel"
Stayed for 1 night to celebrate our anniversary. Staff was nice, hotel was clean and it has a nice view of West El Paso. Hotel had set up movies outdoors by the pool for families to enjoy. Would of stayed another night if I had childcare.Genuine Expedia guest review
"nice hole just need a rental car to travel around"
I had a blast everything was great they took care of every need so me and my wife were pretty satisfiedGenuine Expedia guest review
No complaints! Great room!Genuine Hotels.com guest review
"Stay somewhere else"
STAFF ARE RUDE AND TREAT YOU BADLY AND NOT GUARANTEED THE ROOM YOU SELECT!!!! We booked this hotel on Expedia and chose the "two double bed" room. I then rang the hotel direct to confirm late arrival and check the room we reserved had two beds. Gentleman on the phone confirmed! When we arrived they gave us a King room. Receptionist couldn't do anything […] and the Assistant Front Office Manager said that because we booked using Expedia you are not guaranteed the room choice no matter what it says on the web. They said if we wanted two beds we would have to pay for two rooms. This was the worst experience at a Hilton. The Assistant Manager just didn't care and did not believe we confirmed by phone, even though I had call log showing time and number called was hotel! Expedia rebooked us free of charge at another hotel. DO NOT STAY HERE!!! Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for taking time to review our hotel. I do apologize about any inconveniences you experienced while staying with us. We do try our best to fulfill all of our guests requests for specific room types, but sometimes we will fall short due to guests extending their stay or having to place a room out of order for maintenance reasons. Again, I do apologize we were not able to provide you with the room type you originally booked.
Perfect for our stayGenuine Hotels.com guest review
"Great hotel! Comfort, location...etc."
Rooms are super comfy. The beds and pillows are wonderful. Ate a late appetizer with some drinks at the bar/restaurant and it was great. This is also the BEST hotel to stay at if you want to walk to a Chihuahua game.Genuine Expedia guest review
"Couldn't have found a better hotel"
We were there for my partner to have day surgery at a clinic nearby and they went out of their way for us whenever asked. Everyone had a smile and something pleasant to stay. I would stay there again without a doubt.Genuine Hotels.com guest review
Enjoyed our stay. Will definitely stay again.Genuine Hotels.com guest review
Very nice hotel and personnel are top notch.Genuine Hotels.com guest review
"Very very Disappointing Bathroom shower !"
Everything nice . Bathroom shower so disappointingGenuine Expedia guest review
The staff was amazing and the hotel was great!Genuine Hotels.com guest review
Very clean and comfortableGenuine Hotels.com guest review
Enjoyed our stay.Genuine Hotels.com guest review
We only stayed there for one night. The room and hotel were clean and comfortable. There was quite a bit of noise coming from above our room but overall a good place and would stay again.Genuine Hotels.com guest review
"Very comfortable hotel"
We had a great experience. The room was very clean. Nice bathroom. Very comfortable beds.Genuine Expedia guest review
great costumer service!Genuine Hotels.com guest review
Great hotel!Genuine Hotels.com guest review
would stay againGenuine Hotels.com guest review
Front desk clerk gave warm cookies to 2 guest infront of me. She did not offered me one. My little kid wanted a cookie, it was bad.Genuine Expedia guest review
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