Overall we were satisfied except for two things: the elevators were VERY confusing trying to get to the floor you need and the garages. Also didn't like being near the ice machine and someone getting ice at 2:30am. Also a little noisy, could hear toilets flushing, etc... from other rooms. But the room was very comfortable and clean. The staff was very […] nice. But I probably won't stay again just because of the elevators. Read moreGenuine Hotels.com guest review
"DoubleTree El Paso"
The hotel is great. Front desk people made me feel like I was an inconvenience, but once I was checked in it was wonderful. I have added DoubleTree to my "check first" list.Genuine Hotels.com guest review
"Nice hotel, but poor noise control"
My only complaint was the noise level. I could literally hear everything the people in the next room over from me were saying through the bathroom ventilation. Also, there was someone near me playing extremely loud music, and when I called the front desk, they claimed they were unable to hear it. Otherwise pleasant hotel.Genuine Expedia guest review
First off I was in El Paso with a large group of my family, so many of us have the same last name... This brought SO MUCH confusion to the front desk... REALLY??? Rooms were double booked, hotel bills where a mess because of this. We all went to the bar in the resto for A drink and it took a good 30 minutes to get them... there was NO ONE else in the […] place! The waiter could not get a single thing right, much like the people at the front desk. The elevators were constantly backed up to the point it was faster to take the stairs. Bottom line the employees were incompetent! However, I am not sure there is anything better in El Paso. Read moreGenuine Hotels.com guest review
"Very convenient and easy access to the freeways."
We stayed at a very lovely hotel - everyone was gracious and nice. We fly to El Paso at least once a year and have been staying near the airport. The next time we come we will stay here - it is very convenient and accessible to all the places we need. Excellent stay and excellent staff!! Thank you, KarenGenuine Hotels.com guest review
"Doubletree El Paso"
Our overall stay was quite nice. The only exception was that we needed assistance from the front desk and they did not respond in a manner conducive to a hotel of this caliber.Genuine Hotels.com guest review
"Saturday Night in El Paso"
I really enjoyed my stay in this hotel! It was convenient to all the downtown sites and walking distance to all the bars I wanted to visit in the evening. Also, the staff were very helpful with finding a place for dinner and with all questions I had about the city.Genuine Hotels.com guest review
"In the middle of the action!"
Right in the middle of El Paso, minutes from anywhere! Very nice rooms and view.Genuine Hotels.com guest review
"Great 50th Reunion"
Best all-around hotel in the last ten years! Personal service was terrific. Food was wonderful. Easy to find and had plenty of free parking. Right across the street from the art district. Nice room, good pillows, comfortable temperatures. Understanding and cooperative staff for a rowdy bunch of '62 graduates. Would be our choice for a place to stay […] in El Paso. Couldn't have been better. Read moreGenuine Hotels.com guest review
"Great Hotel to Rest after a long day"
I appreciated greatly the night clerk when I came in. She did everything she could to assure that I was comfortable. The day clerk was abrupt and not helpful. The room was clean and simple. The bed was comfortable. The view was great.Genuine Hotels.com guest review
"More Trips Planned to El Paso"
I have a daughter attending UTEP and will be making frequent trips to El Paso. I really enjoyed my recent stay there and the accomodations at the Double Tree were great. Very freindly hotel staff and the guest cookies were awsome. Thanks and we will be seeing you soon.Genuine Hotels.com guest review
"Great Downtown El Paso Location"
Great service... Great views from the room... Great central location... The elivators were very slow...Genuine Expedia guest review
The hotel was very nice and centrally located to everything with easy access to the interstate. The restaurant on-site was wonderful. The hotel staff was extremely professional and helpful, and the cookies were delicious. The downside was the parking garage has very narrow, awkward parking spaces, the larger the vehicle the more difficult to park and […] secondly don't be in a hurry to get an elevator if you're on an upper level. There are actually only two elevators that go to the room floors, the hotel has 17 floors total. Overall, it was a wonderful experience. Read moreGenuine Hotels.com guest review
I loved this hotel... I was not looking forward to visiting El Paso, but this hotel made it great. The hotel was clean and updated. The restaurant food was very good. Loved this hotel. I highly recommend this one!Genuine Hotels.com guest review
"Worst hotel experience"
Horrible customer service. I would never stay here again. Water pressure or hot water. Very bad experience!Genuine Expedia guest review
Good price for the stay. But I didnt not get a double tree cookie so....Genuine Hotels.com guest review
great beds! friendly service...............................................................................................Genuine Expedia guest review
This hotel is BY FAR the most comfortable hotel I've stayed in in the El Paso area. Some hotels charge for parking, but not this one! I'm pregnant and the front desk gave me an extra cookie, and the beds were fabulous, even for a very uncomfortable pregnant lady. I did not eat at the restaurant, but it was great that there was a bar, a cafe, and a restaurant […] all on site. The pool area was beautiful. I will totally be back. Read moreGenuine Hotels.com guest review
"I absolutely loved it"
You will love this hotel. It was very clean when we arrived, friendly service. The rooms seem to be remodeled, absolutely beautiful. The shower was nice and clean will all the amenities. The pool was cool, the parking is a bit tricky but you will live. In all honesty I loved the hotel and I am for sure coming back to this hotel.Genuine Hotels.com guest review
"Early check in"
We drove in to El Paso on a gastronomical voyage from Illinois and got there earlier than we anticipated - about 7:00 am. We went ahead and went to the hotel and asked if there was any way we could go ahead and get into the room and they checked us right in for that evening. We slept for a couple of hours since we'd driven straight through and cleaned […] up. When we got back our room had been made up so we really got two cleanings and sleep times for the price of one and appreciated it very much. It made our trip much easier for the turn-around non-stop drive back the next day. Read moreGenuine Hotels.com guest review
We had a great 1 night stay. Very relaxing and great room. Comfortable and well worth it.Genuine Hotels.com guest review
We were very satisfied with the room and services all around. Close to Church and hospitals.Genuine Hotels.com guest review
Everything wad great! The only thing not satisfactory was the parking deck. There was nor enough parking, found it hard to find a space.Genuine Hotels.com guest review
"Great location but bad TV during Olympics"
Overall the hotel is great. Close to museums downtown. Easy drive from the airport. Our TV didn't work and repairman came to the room several times to resolve, no big deal, but this was the first week of the Olympics. Otherwise, I will definitely stay there again! Be sure and check out the cowboy boot outlets!Genuine Hotels.com guest review
"Will stay here everytime I go to El Paso!"
Everyone was friendly and courteous. Staff really went out of their way to make our stay exceptional.Genuine Hotels.com guest review
"pool closed on Sundays"
I was overall satisfied with my stay when we got there they gave us warm cookies and I was given a room on the 11th floor which was really nice with a view to the East AWESOME! The rooms are really nice everything really clean the only disappointment was that we went to swim and they said they usually close the pool on Sundays for maintanace and guess […] what I checked in for my one night stay on Sunday they did check me in at one which was a plus and I meet a couple on the elevator and they I ran into him again and he was all burnt from the sun where he had said the pool finally opened which nobody let me know and by this time it was too late to go in and the water was too cold in the morning. Overall I would stay again Read moreGenuine Hotels.com guest review
"Loaction. View. Staff. GREAT."
Last minute stay and very fast service. Great staff and location was great. Sky Terrace in hotel was amazing. Great view, relaxed atmosphere and by the pool. Overall fantastic experience and stay will definitly go back and recommand to others.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown We appreciate the review and look forward to fulfilling your hotel accommodation needs, in the near future.
My stay was wonderful. The rooms were in good condition. The beds were amazingly comfortable. I wanted to bring one home with me. Thank you for the quality service. Loved my stay. Will defiantly stay again.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We're glad you enjoyed your time with us and look forward to your next stay. Thank you for the great review!
We checked in in the evening and were told that we'd have to park our car a block and a half a way because they had two wedding parties that evening. They put us on the 16th floor and at about 8pm came the loud DJ music pounding on our ceiling from the wedding parties on the 17th floor. Our calls to the front desk were ignored and we were put on hold.... […] They did not pick up the phone again after that. The loud noise continued until 1am. If we didn't have a prepaid non-cancellable reservation from hotels.com we would have checked out and got a different hotel. This place sucked. The room was clean but we only had a half roll of toilet paper which ran out by morning. We tipped the maid(s) and asked for TP, and an extra towel and bed change service (which they only offer every three days). The maids made the bed.... but didn't change it. We did get some towels and toilet paper though. We will not stay there again. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I do apologize for your recent stay being less than perfect. I have addressed your concerns with my front desk staff and have informed them of the information that needs to be given to guests at the time of arrival. We do have functions every weekend and sometimes these functions can cause parking issues. We try our best to accommodate both our hotel guests and guests here with the function. Being as we have limited complimentary parking, this can be a difficult task at times. We also try our best to ensure our guests have a great nights sleep so we try to place our guests on lower floors as to not have to hear the music from the functions. This can be difficult also when we are running high occupancy and just have no choice at a certain point, but to use our upper floors. I have also notified the housekeeping department about your issues with the room. Once again, I do apologize for any inconveniences you experienced while staying with us.
"Comfort and convenience"
The hotel came with all the amenities, a gym, pool, and excellent customer service. The location was great, just a walking distance away from some great tourist attractions (i.e. museums,etc.).Genuine Hotels.com guest review
"The great service makes this Doubletree special"
I stayed at the Doubletree El Paso when I had to return to Juaraz to finish up dental treatment., The hotel is convenient for this purpose and very safe for a woman traveling alone. I arrived early but they still accommodated me. The staff was welcoming and genuinely concerned for my welfare. I was on the 7th floor which was quiet even though this is […] where the pool, gymn and small meeting rooms are located. I had two meals in the hotel which were excellent and reasonably priced. The hotel van took me back to the airport & they will take you anyplace, within reason, in El Paso. I will definitely return to Juaraz for future dental needs & the Downton El Paso Doubletree will always be THE place to stay Read moreGenuine Hotels.com guest review
"Very nice stay"
The Double Tree was very nice, staff was attentive and helpful. Would definitely stay here again.Genuine Hotels.com guest review
Very family friendly. The pool was great and the staff was very helpful and polite.Genuine Hotels.com guest review
The room was clean and comfortable. I ordered room service and the food was great. The only problem I had was the ice machine on my floor did not work.Genuine Hotels.com guest review
"Modern Hotel at a great price"
This is a great hotel to stay at whether you are traveling to El Paso or just staying to get out of the house. The atmosphere of the hotel is great and is in a great location. We never ate at the hotel but did get a couple of drinks to start out the night. The bartender gave us great service but was clueless as far as knowing what beers he even had […] on the shelf. My only real complaint was that house keeping was still cleaning rooms at 5 pm when we checked in (2 hours after the listed check in time) and we were given a dirty room. It wasn't a major problem but it was an inconvenience to go back to the lobby with our luggage and get another room Read moreGenuine Expedia guest review
Did not have a breakfast as part of the reservation. Which is something I like.Genuine Hotels.com guest review
Very nice hotel.....Very Downtown.Genuine Hotels.com guest review
"Great downtown location"
I booked this hotel for a mommy stay-cation and I wanted to be close to the shopping downtown. Everyone was very friendly my only complaint would be with housekeeping. The first room I was given had the bed unmade. I actually was afraid someone was in the bed when I opened the door. But I was quickly given another room. The second day in my room housekeeping […] too my towels and didn't leave new ones. I didn't realize this until I got out of the shower. I had left my towels, as instructed, on the towel hook in order to use them again. I didn't think parking was as bad as everyone says. I have a large van that fit in the parking structure but it was a bit scary because the ceilings are low. Overall, I would stay here again. Just make sure housekeeping is doing their job. Read moreGenuine Hotels.com guest review
The hotel is quite nice and in a great location - I very much enjoyed staying there. The only negatives are the incredibly tight parking lot and the fact that a family-member got stuck in an elevator for about a half hour.Genuine Hotels.com guest review
"Nicest Hotel close to Abraham Chavez Theatre"
The hotel rooms are clean and comfortable. But I was surprised that the room didn't have a refrigerator. Parking at night is tight especially if they are holding a wedding at the hotel. The waitress stayed late to feed us at the hotel restaurant which was awesome. And the front desk people were nice. My only complaint was the loud "techno" music they […] play in the lobby and in the front cafe. It was hard to carry on a conversation. Hey, I love music but playing techno music in the lobby is a bad choice. Read moreGenuine Hotels.com guest review
"Comfortable, great breakfast"
Excellent, except for overly loud music in lobby. Great service at breakfast, lots of choice.Genuine Expedia guest review
"Hotel staff very pleasant and accommodating"
Visited El Paso for a high school graduation. Hotel staff was warm and friendly, and having free attached parking was awesome. Was traveling with small kids and we had no idea that it was gay pride weekend. Staff offered to allow us to change our room if need be since our room was overlooking the loud party side of downtown so that music didn't disturb […] the kids, but it was just fine. Partygoers seemed to have a blast as well. Room was very clean, pool area was really nice, and never a shortage of beverages in the vending machines like Ive experienced at other hotels. Will definitely stay here again! Hot cookies upon arrival were also the bomb! Thanks Doubletree! Read moreGenuine Hotels.com guest review
"Great place to stay."
Very friendly helpful stuff. Very clean room. Really not much to say ... would come again.Genuine Expedia guest review
Wonderful stay as usually. When I visit El Paso I prefer to stay at this specific hotel. The staff looked over me while checking in, but otherwise the hotel is great.Genuine Hotels.com guest review
Overall, my stay was fun and I appreciated the staff at the Hotel. Parking spots were a bit tight, but there was enough available. I would definitely go back!Genuine Hotels.com guest review
"Wedding on the Top Floor"
The wedding we attended on the top floor of this hotel was fabulous. The views across downtown El Paso under the afternoon and setting suns and then the electric lights was outstanding. The space was a perfect fit for the ~100 people in attendance. The room was filled up, but not crowded.Genuine Hotels.com guest review
"Close to sights, downtown area"
Excellent , I will definitely recommend this hotel and will stay there again if I ever stay in El pasoGenuine Hotels.com guest review
Just stayed for the night but it was comfortable and easy access to the highway.Genuine Hotels.com guest review
"Best Stay Ever"
This was one of the best places we have every stayed...rooms where big and keeped very clean. The pool was very nice and clean as well. I like that you couldn't get up to the rooms without you key in the eleverter. We love it.Genuine Expedia guest review
I never could get water hot enough for a decent bath despite having the maintenance man up there twice. The pool is nice when it's not too windy, but no hot tub. The gym was also very nice.Genuine Expedia guest review
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