The hotel was good but it was a bit old and the shower not very in good condition but in general a good hotel !Genuine Hotels.com guest review
"Double Tree Stay."
I had a nice time at this hotel and if I make another trip to El Paso then I will stay here again.Genuine Hotels.com guest review
"Great as always!"
Gina in the lobby handled my room situation very kind and efficiently. She is always smiling and doing a great job. Room was clean and nice as always. Will be back again.Genuine Hotels.com guest review
"The elevators are horrible and parking structure"
The elevators and the parking structure could use some renovation. No big vehicles can fit very well and the exit is the same as the entrance. Very scary. The elevators take forever to go up and down. Please put refrigerators in the rooms. Thank you.Genuine Hotels.com guest review
The hotel staff was friendly and the hotel itself was clean and tastefully decorated. Regardless of the aforementioned facts the services and amenities received are not worth the price. I booked a king bed with a balcony on hotels.com, when I arrived I was told that the booking only mentioned a king bed and there were no balcony rooms available which […] is part of the reason I chose this hotel. I was disappointed but I let it go. That night my husband and I decided to order room service. We both chose the rib eye with chipotle sauce at medium well. When the food arrived it did not come with the sauce and one steak was much dryer than the other. I would have expected this at a place like applebee's but for the price of the meal (36 for each entrée) I would have expected MUCH better quality. Overall the only reason I would EVER pay to stay there again is for the DELICIOUS cookies they give to each guest upon check in Read moreGenuine Hotels.com guest review
The service was great I needed bottle cork removal call front desk they had some one with in 2 minutes I was very please with the serviceGenuine Hotels.com guest review
"Awesome one of the best in el paso tx !!"
The past weekend I stayed not just at this hotel but 2 others I can't mention but this double tree hotel on 600 el paso street in el paso tx. To me is a 4.5 out of 5. I have stayed in hotels from Vegas to Canada and this one for this city is awesome seriously top 3Genuine Expedia guest review
"Count on it being good"
I was driving my daughter out to LA and I remembered staying here a few years ago and it had been great then. I wasn't disappointed!! Great staff who go out of their way to make sure you get great service!Genuine Hotels.com guest review
there was an ice machine on the 8th floor that generated a lot of heat that went through out the whole floor, as well the lighting on the ceiling of where the elevator hallway was located, radiated a lot of heat too, besides those details everything was excellent.Genuine Expedia guest review
"great place for a local to "getaway""
The hotel was beautiful, staff was friendly, courteous, and helpful. Reserved a King bed room and was given a double Queen. Called front counter and they immediately switched me to a King room. The bartender at the bar was very friendly and did an excellent job on our drinks. The only complaint I have is that the room was beautiful, relaxing, clean, […] and comfortable and then the shower head was the worst. Other than that, wonderful evening!! Read moreGenuine Hotels.com guest review
"A Man of class"
Loved my stayGenuine Hotels.com guest review
nice place to stay.Genuine Hotels.com guest review
"Quiet, clean, elegant"
Our room was very clean, the view was spectacular, and we slept very comfortably.Genuine Hotels.com guest review
"Not the greatest and not the worst"
For thr price it should have included complimentary breakfast. Instead the restaraunt only offered a $15 buffet per person. On the weekend there weren't many other nearby options.Genuine Hotels.com guest review
"very nice room"
great staff no problems great bartender good cookiesGenuine Expedia guest review
"Nice downtown hotel be cautious of the service"
Service was not great by the person who checked me in. When I ask for directions by the receptionist I got an indirect answer. She was not nice in giving directions to room/ elevator how to get to third floor from the ground floor. It may seem foolish to ask but none of the elevators that I could see allowed me to get on the first few floor. The next […] morning because the elevator was not made cleared to me I had to take the stairs. Would I recommend this hotel to friends, friends, and business associates probably not. Its so sad that you can't get good service when you want it for a out of town trip. From, Dissatisfied customer Read moreGenuine Hotels.com guest review
Overall my wife and I had a nice time at the hotel. Rooms are clean and front desk service was great. The only problem is the parking. The parking garage are very compact and difficult to park your car. I would definitely go back again in the future.Genuine Hotels.com guest review
"walking distance from theatre"
Easy check-in/out. Friendly helpful staff. Not bad.Genuine Hotels.com guest review
"Not my best experience at a DoubleTree"
Spent two nights in a room that was apparently next to the elevator shaft because all you heard all night long were the elevators going up and down. On top of that, my vehicle was damaged in their pretty cramped parking garage and I'm still waiting to see if there were cameras to catch the culprit.Genuine Hotels.com guest review
"not quite as advertised"
advertisement claimed balconies and living room areas in the room. I booked two rooms and neither had the sofas it claimed. looking at the hotel from the outside, there were no balconies anywhere. Other than that, my stay was comfortable and reasonably priced. I would stay here again...Genuine Hotels.com guest review
The front clerk was very curious and efficient. Offered me a delicious chocolate chip cookie. My room was very clean and room tempreture was great. Restroom was very clean and a good size. Only thing that woke me up twice that night were cop or ambulance sirens in the area. Obviously, nothing the hotel can do about that but it was a great stay and will […] stay there again. Great job! Read moreGenuine Hotels.com guest review
I was in town for the Sun Bowl game. The hotel was in walking distance to the stadium and to the convention center. Very good stay and i would return to this hotel.Genuine Hotels.com guest review
"Great place to stay on the road"
Front desk was great, checked us in quickly and was super friendly and welcoming. Room was great, exactly what I would have expected. The only very minor issue I had was with the architecture of the hotel itself...it would be nice if they had their stairs extend from the 3rd floor to the lobby (you'll get it once you're there). Otherwise great stay […] . Read moreGenuine Hotels.com guest review
"right in front of the convention center"
it was very clean and pleasant. I love that is in the downtown area which makes it close to everything.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. We look forward to you staying with us again.
"Good Hotel, but Poorly located for tourists"
We came to El Paso for the Sun Bowl and choose the Doubletree Hilton because it was close to the convention center where a number of Sun Bowl activities were held. That was convenient, but we were very suprised that on the weekend, starting on Friday night and continuing through Sunday night, all of downtown El Paso close to the Doubletree Hotel is […] closed, including ALL restraurants. It was astounding. We were directed to a Mexican restaurant (Leo's) in walking distance by the Doubletree front desk staff, walked there, and found it closed on a Friday night, along with everything else in sight. This problem was compounded because the Doubletree van will not take guests outside of a 3 mile radius of the hotel (except to and from the airport). There are no movie theaters withing 3 miles of the Doubletree, and most restaurants are outside of the 3 mile radius. Most frustrating, on Sunday the hot water went out at the hotel (we were told this was due to a broken part). Our son had gone hiking and very much wanted to take a warm shower, he was livid. The problem was fixed the next day, and we did receive a $20 room discount and a complimentary breakfast the next morning, but we would have rather had hot water in our rooms. On the plus side, the rooms are good sized, the air conditioning worked well, and the staff was conteous, but not very knowledgeable. If we go to El Paso again we will probably chose a different hotel that is closer to open resturants and sto Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. Just some information about surrounding restaurants, while most restaurants in the area are closed during the weekend, there are quite few within our 3 mile radius that are open. The restaurants located near the hotel are locally owned, so while there are other restaurants outside of our 3 mile radius, most of them are chain restaurants and well outside where most other hotels are located. I'd say the area we are in has a much larger variety of foods to choose from, but again, they may not all be open on the weekends, especially during the holiday season. Being that it was the New Year weekend, and because we are not a city that receives very many tourists, most local business will remain closed as business travel slows during these times of the year. I assure you though, given the holidays, you were in the prime area of El Paso.
The hotel room was terrific. Front staff was not genuinely nice. I loved the security surrounding access to rooms. Just wish staff would have explained it at check in. Apparently, this is not something that is customary at this location, because I met several parties having trouble getting access to their floors. On one occasion I was in the elevator […] with some of those guests and a hotel employee got on while we were discussing this and he just said that this was for security reasons and got off the elevator ! Lol! I just don't think staff at this location understand communication and service. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for writing a survey for us. We always make it a point to let our guests know that our elevators are key access. I know with all the other information that is given during check-in, it is not uncommon for this to be missed by our guests. I do want to apologize for the employee in the elevator not assisting with the situation, this will be shared during out next meeting.
"Stuck in Noisy room"
Great restaurant, Fire, but room next to elevators. Noisy all night.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We apologize about your room not being as quiet as you would have liked. For any future reservations, you are more than welcome to add comments to your reservations indicating you would like to be located away from elevators. We hope you have a wonderful new year and look forward to your return.
"Great location, very convenient."
Very nice and clean. When you leave, it takes seconds to get back on I-10.Genuine Expedia guest review
not all but majority is very rude!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I apologize that you felt some of our employees were rude. I will be sharing this information during our next managers meeting. Thank you for the review.
"Room was over priced!"
Hotel was nice but we booked a $200 room and it want anything special just a standard room with a king sized bed, nothing what we were hoping for.Genuine Expedia guest review
"Short trip to El Paso for the concert"
The shuttle service was awesome! We called the hotel direct line on a whim to see if they offer shuttle service and sure enough they do. They have a 3 mile free shuttle service so we did not have to take a cab at all during out short stay. That was a nice treat. Staff was extremely polite and helpful. They also offered free cookies at check-in - good […] chocolate chip & walnut cookies :) Read moreGenuine Hotels.com guest review
"Close to everything"
Nice hotel, great lunch in restaurant. Disappointed in breakfast.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. I will be sharing your concerns about the breakfast with my executive chef. It is nice to hear that you enjoyed your lunch, though. Thank you once again for the review and for staying with us.
Hotel is comfortable and clean. Only drawback is restaurants are far from location.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown thank you for writing a review for us. With downtown going through renovations, more and more restaurants will be opening up close by.
This is the best hotel to stay in downtown. Very nice, clean, convenient, the staff is always very pleasant and the cookies...........yummy!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the review. Glad to hear you enjoy our hotel and its staff. Cookies will be waiting for your return. Thank you once again!
Awesome. The restaurant FIRE downstairs is on "FIRE".Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Nice play on words! Glad you really enjoyed our restaurant. Thank you for the great review!
One of the best places I have stayed...very clean, comfortable, and the greatest staff! Will absolutely come back!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We are so glad to hear you enjoyed your stay with us! Thank you for taking time out of your busy day to write a review. We hope to see you soon.
Great location, right in the middle of town, even though you're in downtown, you don't hear very much traffic, a/c worked great. Only wish the restaurant was open later. I got back to my room around 11pm and everything was already closed. Other then that, everything was fantasticGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the great review. Maybe in the near future they will reconsider our restaurant hours if the business calls for it. Something that will definitely be kept an eye on. Hope for your return in the near future.
A continental breakfast would have been a nice touchGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for taking time give us such a high star rating. Just to touch on the continental breakfast suggestion, since we offer a full dining experience, this is the only reason we do not provide a continental breakfast. Now we do offer packages that would include a full breakfast buffet, which can be found on our website. Thank you once again for the great rating.
"Pricey, but good value"
Overall, I would recommend the hotel.. The room rates are a little on the high side, but we enjoyed our stay. The highlight was the pool deck. On Saturday night, they showed a movie on the building facade. So, the patrons got to watch a movie while the outdoor bar was open and while the pool was still open on the other side of the deck. We ate dinner […] at the hotel restaurant. Very expensive, but the food was good. I would consider returning to the hotel, although the summer months are probably more fun with the pool deck activity. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown So glad to hear you enjoyed your stay with us as well as our movie night. We appreciate the review and look forward to seeing you in the future.
"Overpriced but nice"
El Paso is a tough city for accommodations. It just does not have everything that other big cities do. The Doubletree seems to be a good spot if you want a reliably clean and slightly more upscale hotel room. The muffins were terrible but the croissants were really good.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown I have had the croissants here and they are very good. Thank you for the great review.
"Nice hotel and shuttle."
Great. In on business and the staff was very accommodating.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown I really appreciate the fact that our staff was so accommodating. Thank you for choosing the DoubleTree for your hotel needs, and we look forward to seeing you in the future.
"Clean, Fresh, New"
I came to El Paso for business and stayed 2 nights. The Doubletree was located in the heart of downtown. The room was clean and the decor looked new.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Glad you enjoyed our accommodations. Thank you for the review
The Doubletree by Hilton in El Paso was over the top. Location was perfect, concierge and hotel's limo service was fantastic. My king sized bed was extremely comfortable, the pillows were just perfect as well as the bedding. Thoroughly enjoyed my stay in El Paso and thanks to the Doubletree by Hilton.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We strive to be the best, and we are so glad to hear you enjoyed your stay with us. Thank you for the review.
"NIcest Hotel Downtown"
Staff is excellent. Front desk, housekeeping, room service, managers were outstanding. The only issue was water pressure in the shower. The shower heads should be upgraded. The room however, was beautiful. Great pool area and good full breakfast buffet.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Always a pleasure to hear such great comments about our staff, we appreciate it very much. Thank you for taking time to write a review about us.
The elevator system is way to confusing and complicated. They need to fix that situation. I highly recommend if you stay, you say something about it so try can fix it.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I will pass your suggestions about the elevator on to upper management. Thank you for voicing your concerns, and thank you for the review.
"Awesome Double Tree experience, again!"
We stayed in a Double Tree in ABQ just two weeks ago and were blown away by the staff, room and facilities. This was replicated in the El Paso, TX Double Tree and I have nothing but good things to say about the staff of this hotel. They were courteous, attentive and a constant presence with remarkable attention to details. The front desk staff alone […] handles a multitude of tasks right before your eyes and yet somehow they maintain composure and smiles (I would go nuts in that position). The pool was so nice and cold (great for hot Texas) and the workout facilities were clean and with modern updated equipment. The rooms were spacious and very clean with easy access to covered parking. Please pass this on to the Double Tree staff (I suggest they get raises). Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown What an exciting review! Thank you so much! It's always great to hear when our guests are experiencing great accommodations throughout the DoubleTree brand. My staff will be very pleased to read your comments. Thank you for taking time to review us, and we look forward to fulfilling your hotel needs in the near future.
"Perfect-needed to be in the downtown area"
Generally a good place to stay...However, hotel had several BIG functions and one of the ELEVATORS was out of ORDER...there was a back-up at the elevators throughout the ENTIRE stay, am & pm!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the great review. I do apologize that you experienced some difficulty with the elevators. We do our best to keep things running as smoothly as possible with our elevators, especially during the times we have high occupancy, unfortunately, we rely on elevator specialists to maintain them, so in situations such as the one you experienced, we end up having to wait till they are available. Once again, thank you for the review.
"Room is clean and good size"
Room is clean and a good size. Free delicious cookies at front desk was a surprise. Safety is a questionable; i saw two broken windows on two different cars at Hotel parking structure. It could be a break-in. The surrounding is ok to me. Free parking is a plus in downtown area.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown thank you for the great review. We do have security on property to monitor our garage and hotel floors for piece of mind of our guests. On occasion (very very few in the 4 1/2 years the hotel has been open), an incident such as the ones you saw, can slip passed us, but again, we do strive to maintain a very safe environment for our guests. Thank you again for the wonderful review.
Close to downtown. We were able to see the land for the new ballpark that is underway. Plenty of parking! A café and restaurant are in the hotel, although we did not visit either one, it is helpful because there are not any fast food or other restaurants in the vicinity.Genuine Expedia guest review
My stay was wonderful. Just one thing the parking was not a great experience.Genuine Hotels.com guest review
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