One of the best places I have stayed...very clean, comfortable, and the greatest staff! Will absolutely come back!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We are so glad to hear you enjoyed your stay with us! Thank you for taking time out of your busy day to write a review. We hope to see you soon.
Great location, right in the middle of town, even though you're in downtown, you don't hear very much traffic, a/c worked great. Only wish the restaurant was open later. I got back to my room around 11pm and everything was already closed. Other then that, everything was fantasticGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the great review. Maybe in the near future they will reconsider our restaurant hours if the business calls for it. Something that will definitely be kept an eye on. Hope for your return in the near future.
A continental breakfast would have been a nice touchGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for taking time give us such a high star rating. Just to touch on the continental breakfast suggestion, since we offer a full dining experience, this is the only reason we do not provide a continental breakfast. Now we do offer packages that would include a full breakfast buffet, which can be found on our website. Thank you once again for the great rating.
"Pricey, but good value"
Overall, I would recommend the hotel.. The room rates are a little on the high side, but we enjoyed our stay. The highlight was the pool deck. On Saturday night, they showed a movie on the building facade. So, the patrons got to watch a movie while the outdoor bar was open and while the pool was still open on the other side of the deck. We ate dinner […] at the hotel restaurant. Very expensive, but the food was good. I would consider returning to the hotel, although the summer months are probably more fun with the pool deck activity. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown So glad to hear you enjoyed your stay with us as well as our movie night. We appreciate the review and look forward to seeing you in the future.
"Overpriced but nice"
El Paso is a tough city for accommodations. It just does not have everything that other big cities do. The Doubletree seems to be a good spot if you want a reliably clean and slightly more upscale hotel room. The muffins were terrible but the croissants were really good.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown I have had the croissants here and they are very good. Thank you for the great review.
"Nice hotel and shuttle."
Great. In on business and the staff was very accommodating.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown I really appreciate the fact that our staff was so accommodating. Thank you for choosing the DoubleTree for your hotel needs, and we look forward to seeing you in the future.
"Clean, Fresh, New"
I came to El Paso for business and stayed 2 nights. The Doubletree was located in the heart of downtown. The room was clean and the decor looked new.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Glad you enjoyed our accommodations. Thank you for the review
The Doubletree by Hilton in El Paso was over the top. Location was perfect, concierge and hotel's limo service was fantastic. My king sized bed was extremely comfortable, the pillows were just perfect as well as the bedding. Thoroughly enjoyed my stay in El Paso and thanks to the Doubletree by Hilton.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown We strive to be the best, and we are so glad to hear you enjoyed your stay with us. Thank you for the review.
"NIcest Hotel Downtown"
Staff is excellent. Front desk, housekeeping, room service, managers were outstanding. The only issue was water pressure in the shower. The shower heads should be upgraded. The room however, was beautiful. Great pool area and good full breakfast buffet.Genuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown Always a pleasure to hear such great comments about our staff, we appreciate it very much. Thank you for taking time to write a review about us.
The elevator system is way to confusing and complicated. They need to fix that situation. I highly recommend if you stay, you say something about it so try can fix it.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I will pass your suggestions about the elevator on to upper management. Thank you for voicing your concerns, and thank you for the review.
"Awesome Double Tree experience, again!"
We stayed in a Double Tree in ABQ just two weeks ago and were blown away by the staff, room and facilities. This was replicated in the El Paso, TX Double Tree and I have nothing but good things to say about the staff of this hotel. They were courteous, attentive and a constant presence with remarkable attention to details. The front desk staff alone […] handles a multitude of tasks right before your eyes and yet somehow they maintain composure and smiles (I would go nuts in that position). The pool was so nice and cold (great for hot Texas) and the workout facilities were clean and with modern updated equipment. The rooms were spacious and very clean with easy access to covered parking. Please pass this on to the Double Tree staff (I suggest they get raises). Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton El Paso Downtown What an exciting review! Thank you so much! It's always great to hear when our guests are experiencing great accommodations throughout the DoubleTree brand. My staff will be very pleased to read your comments. Thank you for taking time to review us, and we look forward to fulfilling your hotel needs in the near future.
"Perfect-needed to be in the downtown area"
Generally a good place to stay...However, hotel had several BIG functions and one of the ELEVATORS was out of ORDER...there was a back-up at the elevators throughout the ENTIRE stay, am & pm!Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown Thank you for the great review. I do apologize that you experienced some difficulty with the elevators. We do our best to keep things running as smoothly as possible with our elevators, especially during the times we have high occupancy, unfortunately, we rely on elevator specialists to maintain them, so in situations such as the one you experienced, we end up having to wait till they are available. Once again, thank you for the review.
"Room is clean and good size"
Room is clean and a good size. Free delicious cookies at front desk was a surprise. Safety is a questionable; i saw two broken windows on two different cars at Hotel parking structure. It could be a break-in. The surrounding is ok to me. Free parking is a plus in downtown area.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown thank you for the great review. We do have security on property to monitor our garage and hotel floors for piece of mind of our guests. On occasion (very very few in the 4 1/2 years the hotel has been open), an incident such as the ones you saw, can slip passed us, but again, we do strive to maintain a very safe environment for our guests. Thank you again for the wonderful review.
Close to downtown. We were able to see the land for the new ballpark that is underway. Plenty of parking! A café and restaurant are in the hotel, although we did not visit either one, it is helpful because there are not any fast food or other restaurants in the vicinity.Genuine Expedia guest review
My stay was wonderful. Just one thing the parking was not a great experience.Genuine Hotels.com guest review
"Great hotel with a pretty nice room"
We went for the 4th of July Street Fest. Great location. Easy to get on and off the HWY. Very eazasy to get to the fest. Very nice room and very comfortable. Good view no matter what side they would have put us on, but we were on the star side. Beautiful. The only thing I was surprised at was no refrigerator/mini-bar in the room. I would definitely […] stay again! Read moreGenuine Hotels.com guest review
"Comfortable, but small"
We booked a room with 2 queen beds for a one-night stop on our way from San Antonio to Southern California. The room included the two beds, a desk, a long dresser with the television and coffee maker on top, and a small fridge and microwave. There was a cushioned chair and ottoman by the window, but it practically touched both the window and one of […] the beds, since there really wasn't room for it. The hotel itself is clean, and there is free parking in the garage. The garage is also small and cramped, and there were large trucks and vans parked in most spaces, which touched or crossed the parking lines and left many spaces unusable. Not a big deal for us since there weren't too many guests that night, but I can imagine it would be difficult if the hotel was booked near capacity. The restaurant was modern and comfortable, and the small menu was done well. There was a cafe connected to the lobby also, which added to the convenience. All in all, I would probably consider staying here again, but it wouldn't be a slam-dunk decision. Read moreGenuine Hotels.com guest review
"Great but not a four star"
the hotel was great, however, there were some small issues 1: the bed card had old gum stuck to it(re-used) 2: the hall way were extra hot, you could tell the temperature outside by walking into the hallway 3: one of the three elevator were for the 7-17th floor, I was on the 13th floor and when you would request the elevator to be transported down to […] the garage only that elevator would come many time you would have to reach inside that elevator and send it to another floor so that the right elevator would come Read moreGenuine Expedia guest review
"Great Hotel for the Price"
This hotel is a great value and a really nice place to stay.Genuine Hotels.com guest review
One good thing about this place is that it is actually at the edge of the downtown area, so it is easy to get to by car, and you can easily head out to all the food options along Mesa Street.Genuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown thank you so much for taking time to write a review for us, we greatly appreciate it and are glad to hear you found our hotel to be so convenient for you.
We were disappointed that the pool was not open and we were not informed of this before booking or even arriving at the hotel. They were also re-painting the elevator door surrounds and the paint fumes were strong at times. Our room was next to the elevator and you could hear the elevator as well as all the people getting on and off. The staff was very […] nice and did bring up an infant crib after I included the request on my initial reservation, called ahead, and then asked when checking in. The room service was rather pricey. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton El Paso Downtown I would like to apologize that our pool was out of service when you stayed us . we did have the pool outage posted on our brand website and i do apologize again that this was not brought to your attention at checkin. we try our best to keep our guests informed of any possible changes to our hotel amenities when changes do arise. thank you for the review.
"Nice Hotel in a great location"
Enjoyed stay at hotel. Big King sized bed with comfy pillows. Enjoyed cookie at check in, that is a plus. Hotel is located in a good area-easy access to I-10. About 10-15 minutes to Sunland Mall and Casino. About 10-15 min to Zoo. I liked the express check out and enjoyed that elevators from garage take you straight to room floor. Overall, good experience. […] Next time I'm in El Paso I will likely book. The only "issue" would be my room had a door leading to next room but otherwise okay with that. Read moreGenuine Expedia guest review
A Pleasure to stay there. Nothing like a fresh hotel and a nice view. However I paid for a pool view and the pool was drained under renovation.Genuine Hotels.com guest review
Very nice and conveniently located.Genuine Hotels.com guest review
"A do over"
We enjoyed our stay at the Double Tree by Hilton. The rooms were clean and comfortable, and the service was excellent.Genuine Hotels.com guest review
"Great hotel, amazing cookies."
Extremely comfortable beds with white sheets of high thread. The service was excellent - check-in took less than 3 minutes, check out - just a phone call from the room. The complimentary cookies were amazing - chocolate chip/wallnut. I would stay there again.Genuine Expedia guest review
While traveling with my children safety was a concern and I was totally comfortable staying here. The service was great and everyone was helpful.Genuine Hotels.com guest review
Loved it. Great hotel, great location, great price. Excellent all around.Genuine Hotels.com guest review
"Too much noise"
Although the rooms are very nice and comfortable, I would suggest checking to see if they are having an event in the top floor lounge before you book. There was a wedding reception taking place on the 17th floor and we heard music and loud bass sounds all night in our room on the 14th floor.Genuine Expedia guest review
Great room with a view. The cookies are the best. Other than that after wedding bash on top floor noise filtered down to lower floors. Should maybe held down on first floor. Otherwise would stay there again.Genuine Hotels.com guest review
I was in El Paso for an interview at UTEP. It was less than 2 miles from the campus so the proximity to the school was super conveinient.The room was clean and the staff was extremely friendly. My fiance and I also had some drinks and dinner at the Fire restaurant in the lobby. The food was incredible, the drinks were awesome, and once again the staff […] was prompt and courteous. Read moreGenuine Hotels.com guest review
"One night alright"
Didn't equip room with fridge and microwave as requested. Delivered more decaf coffee rather than regular as requestedGenuine Expedia guest review
"Will be staying here again!"
Great hotel compared to others in the area.Genuine Hotels.com guest review
This hotel is in a very convenient location for museums and other things a tourist might appreciate. The downtown El Paso Library is located directly across the street, and two museums were clearly visible from my room only blocks away. I arrived and departed via train, and the train station was within walking distance of the Doubletree. As I stayed […] there several days, I looked for and found a laundrymat about three blocks away which I was able to use to wash out some things. The hotel swimming pool on the 7th floor was filled with water, but the heater was not turned on. Upon request, staff made sure the heater was turned on, and I was able to swim outdoors two days of my stay. Newspapers were available in the lobby, and I took one regularly. Read moreGenuine Hotels.com guest review
Nice clean rooms. The bed was very comfortable. We felt safe. Good service at the hotel. Good breakfast!Genuine Hotels.com guest review
"Convenient but don't get a room by the elevators."
Only problem was that the room was next to a bank of elevators and they were loud.Genuine Hotels.com guest review
"Could be better"
Staff was not very friendly, bathroom lighting was very poor, and restaurant(Fire) was bad -- both quality of food and service(especially irritating was being charged on two occassions for items we did not have)Genuine Hotels.com guest review
Nice clean hotel. The parking lot sucks though. Very small. Not big enough for large vehicles. Other than that it was nice.Genuine Hotels.com guest review
"Good Hotel For It's Price"
I would recommend this hotel. We got a really good deal so it was worth the price. Its downtown and we felt safe but there is a lot of noise from the cars on the highway at night.Genuine Expedia guest review
Best hotel to stay at in El Paso.Genuine Hotels.com guest review
"get new key cards"
the key cards stopped working all the time and we kept getting stuck in the elevator.. a major problem it happened 3 times.. but thats my only complaintGenuine Expedia guest review
"Awesome hotel stay!"
Great hotel, very comfortable. The chocolate chip cookies are the best!Genuine Hotels.com guest review
"Close to everything. Great location. Easy access"
The hotel was very nice, clean and great location. Staff was very friendly. My only complaints would be listening to toilets flush from above and each side of the rooms at all hours of the night. Walls a fairly thin and could hear the person next to me having conversation on the phone. I also would recommend they prevent people from parking directly […] in front of hotel doors, A simple sign would do the trick. Twice I could not get in to park in the structure due to cars left in front of door and sat waiting until the person finished registering. Read moreGenuine Hotels.com guest review
I've stayed here twice and I have been extremely satisfied both times. The staff at the front desk was very friendly, the rooms were clean and there was plenty of parking in the garage. I highly recommend staying here when visiting El Paso.Genuine Hotels.com guest review
When we got up to our room I noticed stains on the chair and ottoman. I inspected the sheets and saw mascara stains. We asked for a different room and the second room had stains all over the chair and ottoman. They need to shampoo the chairs in every room it seems. There was a questionable stain on the lamp shade that looked like blood. The shower was […] old and the caulking was stained a rusty color. On a positive note the bed was very comfortable Read moreGenuine Expedia guest review
Overall we were satisfied except for two things: the elevators were VERY confusing trying to get to the floor you need and the garages. Also didn't like being near the ice machine and someone getting ice at 2:30am. Also a little noisy, could hear toilets flushing, etc... from other rooms. But the room was very comfortable and clean. The staff was very […] nice. But I probably won't stay again just because of the elevators. Read moreGenuine Hotels.com guest review
"DoubleTree El Paso"
The hotel is great. Front desk people made me feel like I was an inconvenience, but once I was checked in it was wonderful. I have added DoubleTree to my "check first" list.Genuine Hotels.com guest review
"Nice hotel, but poor noise control"
My only complaint was the noise level. I could literally hear everything the people in the next room over from me were saying through the bathroom ventilation. Also, there was someone near me playing extremely loud music, and when I called the front desk, they claimed they were unable to hear it. Otherwise pleasant hotel.Genuine Expedia guest review
First off I was in El Paso with a large group of my family, so many of us have the same last name... This brought SO MUCH confusion to the front desk... REALLY??? Rooms were double booked, hotel bills where a mess because of this. We all went to the bar in the resto for A drink and it took a good 30 minutes to get them... there was NO ONE else in the […] place! The waiter could not get a single thing right, much like the people at the front desk. The elevators were constantly backed up to the point it was faster to take the stairs. Bottom line the employees were incompetent! However, I am not sure there is anything better in El Paso. Read moreGenuine Hotels.com guest review
"Very convenient and easy access to the freeways."
We stayed at a very lovely hotel - everyone was gracious and nice. We fly to El Paso at least once a year and have been staying near the airport. The next time we come we will stay here - it is very convenient and accessible to all the places we need. Excellent stay and excellent staff!! Thank you, KarenGenuine Hotels.com guest review
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