Score breakdown (from 55 reviews)
Genuine Expedia guest review
Genuine Hotels.com guest review
Genuine Hotels.com guest review
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Genuine Hotels.com guest review
Genuine Hotels.com guest review
TripAdvisor reviews for Mendon Mountainview Lodge
Overall rating:TripAdvisor Traveller Rating: 4.5Based on 151 traveler reviews
Most recent traveler reviews:
Mendon Mountainview Lodge is a homey, family owned hotel. This year I had a problem with dates for our reservation and Connie was very accommodating. We love Sugar & Spice but after enjoying breakfast at Mendon Mountainview we preferred to eat there except for one morning. Yes, the hotel could use updating but it is clean, comfortable and affordable. We come to visit Vermont not stay holed up in our room. I would imagine if we paid $250.00 per night for a hotel room it might be a little fancier but you won't find nicer people. I am loyal to Mendon Mountainview Lodge.The staff goes out of their way to meet your every need.
I have never had a worse experience with a hotel in my life. To start, we booked online a few hours prior to arrival. When we reached the destination there was no place to park, and the front desk was closed. After roaming the hall ways for 20 minutes I found a number for the manager. I called and she threw a tantrum for being woken up at 1030 pm. After her boyfriend tried to pick a fight with me, we finally figured out what happened. They left a note on the front entrance with my name on it stating my room number and that they left the door open with a key in the room.... How safe is that? Anyways after all the commotion, we made it into our extremely hot room that smelled awful. The beds were hard, the tv was an old 1990 model and the water pressure was weak at best. I would not recommend this place to anyone unless it was their only option, even then camping in the car may be a better choice. Not really sure how this place stays in business.
I reserved a room (economic) in advance for the spartan week end. When i arrived at the hotel i got the key. It was on the first floor and the room didn't have air conditionning but it was mentionned at the reservation that i will have AC. When i went to the room for the first time the door was already open and it was smelling horrible and there was a table in the room but no chairs..
Then i went back to the desk to have another room and they told me i just have to open the window and that the temperature should be low during the night... Also the lady told me many time that it was the economic room but at 140$us i told her it should at least have AC and chairs...The room was right beside ice machine, game room ,stairs and noise were terrible even coming from the room on the second floor... The only option the lady let me was to upgrade for another 60$ us for the night. I never had a room like that in my entire life and the service was horrible. They didn't care. I've reserved this room 9 months ago to make sure to sleep well before my race and the only thing i want was to leave.... On a good note breakfast was ok...
My husband and I took a couple of nights to get away and we chose this location based on reviews online. Overall the hotel was nice. Upon checking in we met Penny and Connie who were both very pleasant - no complaints. We booked the King Deluxe room with the fireplace (not that we needed it) and it was very nice for an older hotel.
My one complaint was on Sunday evening, my husband and I went out for dinner and we made the decision to not stay out for the evening but to head back to the hotel to use the hot tub. When we got back and dressed and headed downstairs it was around 9:30pm and the hot tub was already closed (it is supposed to close at 10pm). We went up to the customer service desk and no one was there and then we found Vickie at the bar folding towels and we asked her why the hot tub was already closed. She rudely responded "well, it closes at 10" and I mentioned that it was only 9:30. As she went to argue with me back, she glanced up at the clock and then realized that it was only 9:40 (at that point). She then rudely responded again "well, you can go in for like 5 minutes if you want". I was pissed at this point for a couple of reasons, 1) we left the restaurant to go relax in the hot tub (which was closed), 2) Vickie was clearly in a bad mood and in a rush to go home and extremely rude, 3) they (Vickie and another man) refused to open the hot tub for us to go in. That's no way to treat a customer especially when I noticed that the hotel was pretty empty and every customer that you do actually have should be treated with respect if you expect them to come back or give a good word. We ended up just heading back to our room after our encounter with Vickie and I was infuriated.
The next morning I was up early (probably because I was still upset about the night before) and I went down to speak to customer service about the night before. I met Connie again. She was very apologetic and said that that should have never happened and the hot tub should have remained open until 10:00pm no matter what. She was nice enough to give us a $50 credit on our night's stay from the night before for our encounter with Vickie. I was very thankful for that but it still does not replace the anger for the night before considering we were only away for 2 nights. So thanks to rude Vickie, she ruined a perfectly great nice for us and not just because the hot tub was closed but because she was such a rude person. If I were the owner of this hotel, I would reconsider staff and how they treat their customers.
Will I go back?...Maybe. Connie, Penny, and Christen were all very nice (as well as the cook from Saturday morning). That staff went above and beyond.
My only other complaint was the WiFi does not work - anywhere in the hotel. We were able to link up to the network but we were never able to get service. We told the front desk but they couldn't fix the problem. Don't count on the WiFi here.
However, the breakfast was excellent!!
Warning -The GPS and google Maps (if you google the address.. if you google the hotel it will get you to the right place) and the map from the Hotel's website does not bring you to the correct place but rather in middle of nowhere 8 miles past the place. (i saw a sign but thought it was an advert and how could all these things be wrong)
We eventually arrived at the Mendon Moutainview well after the office closed and we had a note saying our keys are in the room. OK i guess. The hotel was basically empty but we got that room that a previous reviewer mentioned, next to the elevator (wasn't a problem there was no-one to use the elevator) air conditioner that needed serious replacing/TLC was a bit of problem but it wan;t that warm out anyway.
The pool looked clean, the deck out side had nice views. reminded me of one of those quaint (tired?) Catskill hotels
We stayed at this hotel on Saturday August 1st. After undergoing an interesting experience at check in (desk was confused by our reservation made on THEIR website) that included the front desk team member asking me how much we paid for the room, we quickly discovered the pool out back in the woods had no lighting and was very frigid. While these two items were not deal breakers in my mind the condition of the room's air conditioner was. Upon discovering the air conditioner was not working in an acceptable manner I attempted to go to the front desk to report the problem. However it was 10:30 PM and at this particular lodge they do not have 24 hour personnel on hand and close the desk at 10 PM. But there was a phone and a sign clearly explaining to pick up to talk to someone regarding any any issues. So I did and someone picked up within a few seconds. I explained the issue hoping for some sort of solution from the team member. After explaining in great detail the fact our air conditioner was not working I was told that they would send maintenance out "in the morning" to look at it. After pushing a little further I was basically told my problem was not an issue they could deal with at that time. In fact the lady seemed very put out by my call all together. They couldn't even give me another room. So, after all that, I hopped in my car and drove 15 minutes to the west to purchase a box fan at the nearest open Walgreen's in Rutland. When I got back to the room I had to move a table and multiple chairs. I then pulled the mattress off the bed spring and pushed it as close as possible to the dysfunctional AC unit and blasted the fan on to our sleeping area. Photo attached here and it still wasn't much better at this point. Eager to get an explanation in the morning regarding the completely unprofessional attitude of the night team member I was unfortunately greeted at the desk by that exact same team member. Given another chance to at least apologize or give further explanation I was amazed to hear the same spiel about how there was nothing they could do at 10:30 PM on a Saturday night at a HOTEL to fix a renters concern or even simply switch them to another room with fully working amenities. Very, very, very disappointing experience overall. The hotel does have some charm - the price was good and the breakfast was above average - but the customer service stinks. I've never written a review before because I'm used to taking the good with the bad but my experience with this hotel, and specifically this crew member, demanded that I at least attempt to warn others so they can think twice before booking at this establishment.
My experience with the Mountain View Lodge was extraordinary. It began when Connie Patch, the manager of the lodge, agreed to receive my hiking gear two days before my arrival, which made it extremely convenient for me. She pick me up at the Rutland airport and took me to the grocery store to get the supplies and groceries my boyfriend and I needed for the Appalachian Trail hike. My arrival was after 5 PM, and my boyfriend’s was earlier, she was gracious enough to allow him to check in early, avoiding the inconvenience of finding a place to wait for me until I arrived. The accommodations were wonderful, the room was clean and very comfortable. Connie even took us to place that evening where we could get dinner. When it was time to leave to go back home to Miami, Connie arranged to have all my hiking gear shipped directly to my home. I received the boxes a few days after I arrived. She also provided transportation for me to the Rutland airport on the day I left. Vicky was also very polite and helpful with all my needs. Overall, the experience was amazing and I would highly recommend staying at the Mountain View Lodge. Connie must be commended for running such a terrific lodge. I would definitely choose stay here again when I visit next time!
We stayed for 3 nights for a summer getaway. The location was great and close to what we wanted which was walking around cute towns like Woodstock, hiking in Quechee and on the long trail. Convenient to Rutland. The building is a little worn, but the room was very comfortable and the view of Pico Mountain was great. A wonderful breakfast comes with the room, and we could eat outside and look up at the mountain. The staff was amazing. The cook grew the blue berries for the pancakes in his backyard. I stayed at another hotel once that gives awards for the staff member who gets the most postitive comments on TripAdvisor. If that is the case, then Connie must win the award for the whole web site. She is great. She had great information about where we could hike and what to do. The whole staff treated us like family. I joked to my wife that it was so much like staying with family that I thought we would have to sneak in if we had too much to drink to avoid Mom. The prices, at least in the off season, were great. Overall, I would recommend this place to anyone travelling to Vermont in the summer.
This is our fifth stay at the Mendon Mountainview Lodge. Connie and the staff always go out of their way to ensure our comfort. We are always left with the feeling that we are their most important guest.
The staff at Mendon Mountainview went out of their way to help make our visit a success. It was exactly what we were looking for on this trip.
The lodge is a pleasant place to visit in the summer. There's a sunny pool out back, a game room that reminds me of a (large) family basement, and a hot tub. All were clean and while not flashy, just fine for a family or some youngsters.
The rooms are quality - not up to the spit and polish of the name brand chains, but nothing broken, damaged or too worn. Breakfast is hot and tasty, with pleasant service and a very nice view.
There was a youth baseball team staying at the hotel, and a woman with her dog, and my family. Also some others, but I think those are the kind of guests that would most appreciate this lodge. I can imagine groups of friends up for ski weekends, too.
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